I got the statesman app because I live in Austin, and want to support the free press , most of the stories do show up in the NYT as well, but obviously the statesman has more local news

1 year ago, BamaDave01

Uses overseas call center

Yes, that’s right—the Austin “American” Statesman uses an overseas call center to manage their subscriptions! After using this subscription for over 4 months, I decided it wasn’t worth my time. To cancel my subscription was an exercise in frustration. When I finally found the well-buried and hidden “cancel subscription” link, I got a “this feature not available at this time” message, with a telephone number to call for assistance. That number connected me to the overseas call center. It took several minutes to cancel the subscription, but only after insisting I did not want to transfer it to another family member or friend. Typical of this subscription, to be expected of a news feed filled with ads disguised as news stories, video news links that lock you into 15-second ads you can’t skip or back up from, old, repeated news articles, and those irritating links that trick you into accidentally linking into other ads. This is a BAD news ap!

4 months ago, TManATX

Slow, bloated and incomplete...

Had to use this app today as the American Statesmen did not deliver my paper today. What a waste of my time. The app is extremely slow and does not contain the latest news. There is NO news on this app for the local Longhorn football game for tomorrow. Or any Longhorn sports for that matter. After over 30 years of being a loyal subscriber I am finally at the point of canceling. The customer service for this news organization is poor and seemingly non-existent. I will have better luck getting my news from other local sources, at no cost, and no frustrations with something that is so simple by today’s standards. Advertisers are foolish to spend their ad dollars with this organization as they are not dependable.

2 years ago, splitail

Statesman the real Austin key

I have read the Statesman since I was six. I am now 76. I have lived in LA, Stanford California, Durham NC and the North Carolina, Houston and the North Shore of Oahu before coming home. The investigative reporting of the Statesman is top Notch. I love Micheal Barnes and -Herman. I get the digital daily and the Sunday plus Show World. Austin needs to have its own top-notch newspaper plus connection to the national news. I will keep subscribers and hope that people who move into the Austin area will subscribe to the Statesman in order to learn about their new remarkable home and the things it loves like sports.

3 weeks ago, Heironomous

Constant questioning, and infuriating. Blue text that can’t be read on mobile.

I must ask why if I’m already logged in I am I constantly being sold and questioned and prompted for responses. I just want to read what’s on the phone. I don’t understand why the links, though handy, are in this royal blue color that is impossible to read on my iPhone. If I try to swipe and expand the text so I can read it, no go. It is absolutely infuriating. Admittedly, I am a chimp with most tech, but the iPhone has become one of the most generic devices ever made. Help me out here! Well, I’ll take it back about the blue links. A friend of mine has shown me how to increase text size which allows the blue color to be readable. Ahem…“Sorry”, said the newly enlightened chimp. Hook ‘em.

10 months ago, Texas Weather Lover

Annoying way to read the Statesman

Disappointed in this app. After I read each story it takes me back to the top and I have to scroll all the way down. I just read another story that referred to tweets being sent by people and every place where there should have been an image of the tweet being referred to there was an ad. It won't let me scroll through different sections of the paper. I like the version I loaded onto my iPad so much better.....I could even pull up the actual page of the newspaper instead of just these small samples of stories. Come on Statesman...... You are better than this! I know you are.....

10 months ago, Everything matters

Much improved over 5 years ago

Smooth. Logical. Yay! The improvements in using the app since the buyout of the Statesman several years ago are dramatic! Easy navigation with ads enough out of the way that you can digest articles without constant worry. The paper has good enough focus on local but not as much investigative content as needed but the app works very well.

2 years ago, Jmb4405

Pretty lame

Seems like the articles online are limited and repressed sign in seems to be required every few months AND , most problematic, they give you a couple of guest subscribers with your online subscription and those “guest” accounts get mysteriously deleted a couple times a year with much hassle associated with re-enrollment— at the end of the day , this is not award winning journalism you’re getting so paying for it and getting bombarded with ads seems a bit much , coupled with the access issues it’s really not a bargain or worthwhile

3 years ago, Geomutt

Good app.

As a displaced Austinite, I appreciate being able to read what's happening in the City of the Violet Crown. Navigating the site can be tricky at first but with patience it becomes manageable. Modified my rating from 4 to 5 stars. The late 2020 revamp eased navigation considerably, and the new layout is much cleaner.

10 months ago, RockMountain666

What happened to my e-paper?

I have a subscription. I switched from home delivery after tiring of having the paper thrown somewhere other than near the front door, if at all. Now I’m overseas with a slow connection and despite having the content downloaded, can’t read it because the resolution past page two is so blurry. Additionally, the ap does not recognize my login, which is saved on my device. I’m about out of patience!

1 year ago, Jmargagl

Poor usability, good content

The articles are great, but the usability is terrible. I pay for a digital subscription, but you would never know it based on the sheer number of ads that load and shift content all over the place. Also, I don’t allow use of the Apple tracking ID, and this app will occasionally show a pop up telling me to turn it on, and won’t let me close it.

2 years ago, phoenix23

Annoying review prompts

Wasn’t going to write a review, but then the app interrupted my reading by prompting me for a review five times in one sitting. So here’s your mediocre review you wanted so badly. The app is generally fine, but feels sluggish and has been forcing a complete reload every time I lock and then unlock my phone, losing my place where I was reading.

9 months ago, bagetdlehtbf aign

Good stuff!

Man I remember going out to the end of the drive way early Saturday mornings to grab my grandma her American-Statesman newspaper, I usually went straight for the comics but I am excited they have an app! Always staying up to date on important things!

1 year ago, Blur512

App lacks functionality, comment section censored for the extreme left

App is bloated with adds and functionality is lacking. Seems like an original newspaper apps from a decade ago. No clue where saved articles go anymore. The handful of articles worth reading get buried in the fictional spin that papers all sections. Push notifications are clickbait - school shootings and they won’t even name the school nor location. Pains me that this is my local paper!

3 years ago, AustinLLS

Gives me the news I need!

A recent example is I kept my notifications on during the recent winter storm disaster, and got a lot of information quickly about what was going on. Exactly what I needed!

1 month ago, Steve the stache

Good old standard

I use the digital version as it is more accessible. Still get the Sunday paper which for me is only for nostalgia back in the days when I was a young dad.

11 months ago, Quality Obsessor

Great local news as well as issues concerning everyone!

Makes me feel really connected to Austin. Enjoy the unbiased reporting. Can definitely endorse this paper online!

1 year ago, 10enbaum

Love this app!

I love being able to stay up to date with what’s going on in Travis County and throughout the state. Great app! I would love more personalization to come to the app regarding topics, etc.

3 years ago, Jodotcom

The Statesman always delivers!

The Statesman delivers my daily newspaper digitally early every morning, and provides email updates several times a day. It is well worth it.

3 years ago, Dr711

Always a great read!

I’ve been a fan for years and hope to be for many years to come. Keep up the good work.

2 years ago, TexasHokie

Like the ap!

Easy to use. Like the push notifications on news.

2 years ago, MJONONBUFORD

Not a good app and not good news

A friend of mine made the front page of the paper today (he sent me photo of hard copy paper) but that article is not anywhere in the app?!?? I think the app is filtered to be more ads than a way to read the newspaper. Better to read online Texas Tribune or KUT local news. Won’t subscribe again.

3 years ago, Studying for the patent bar

Great local news

This news site is great for keeping up with local events and news.

2 years ago, Abilene Gen

Great Local News

I believe it is important to support a local paper. The Statesman does a great job reporting local and statewide news.

3 years ago, Solon Comet

Quick updates of relevant news.

I truly enjoy the immediate release of the latest local and state news by this modified app. Good job Austin American-Statesman.

1 year ago, Tiwibaby

Good news app!

Easy to read, user friendly. My 10 year old son enjoys it, too!

2 years ago, IInvest

Austin Statesman Live

Good updates on news events during the day. Long time user dating back to 1970’s.

3 years ago, AustinLaGrace

App Never Opens an Article from Email

This app is so frustrating! You click on an article from a recent email and it takes you to a page in the app with old headlines from Feb (it’s mid-March now). Then you get an error message if you try to click on anything in Settings to fix the problem. What gives AAS?

3 years ago, Mpgv

Loving it!

Great up to keep updated about local news.

2 years ago, Bmoore 7123

Great News source!

Love the updates and news format

3 years ago, ebo45

Best Local Austin news I’ve found

Unbiased and informative, their politics beat reporters give me the impression that they understand all the nitty gritty details of the political landscape.

1 week ago, Terrible New Layout

New layout is confusing a glitchy

You have done a terrible job with this application. It’s confusing, glitchy and the Thomas J Henry pop ups are extremely annoying. If I have to pay $70/year to read the news, make my time and my money worth something.

2 years ago, NickcTravis

Have to sign in every time I open app

I just want to read the news that I pay a subscription for and not have to remember another annoying password every morning.

2 years ago, startingtoannoyme

Unsubscribe me

Horrible biased “news” & horrible customer service “Unsubscribe” on “News Alerts” emailed to me doesn’t work, I receive over 6 daily- ridiculous! customer service doesn’t exists, no phone number to contact a live person so there’s no customer service.

2 years ago, Terrym00021

Terrible user experience

I subscribed to the digital edition because it was just like reading the paper, but on my mobile device. This app is an unorganized collection to stories and lots more ads! I did find the e-paper edition and it is much more intuitive and organized.

3 years ago, Angie in Austin

Love Statesman’s new look

The Statesman’s new look is fresh and well-designed. A pleasant change.

1 month ago, Stow-Serge

Newspaper, but on your phone!

Pretty good app. Worth the download and better if you subscribe.

2 years ago, kkelev7

Terrible App

I have a paper and digital Staesman subscription, so stories in my email link to this App. It constantly forgets that I am a subscriber. The “restore purchase” button doesn’t function—it goes to the everlasting revolving circle of doom. Update it and maintain it….or just do away with it.

2 years ago, Mrs. Dowd

Renewal

We’ve renewed but can’t log on Keeps asking us to sign up

3 years ago, TMoherek

Best digital newspaper in Austin

Cudos to the designers and software developers for making Austin Statesmen a seamless easy to operate on iPhone or iPad platforms . Well thought out !

3 years ago, Derftoo

Very good!

It is so nice to be able to view the Statesman while on the go!

1 year ago, AHM_46

Can’t keep up with subscribers

I continue to battle having the app recognize my subscription purchased through Apple. Apple says it’s the Statesman and Statesman says it’s Apple. It’s going on the third month of an annual subscription and I can’t read content. Beware!

7 months ago, atxhufford

News good, pop ups bad

I keep seeing pop-ups to ask me to subscribe when I am already logged in as a subscriber. I had to login to read the article that was only available to subscribers. Why am I seeing a pop up?

5 months ago, borneoiban

Too many interruptions

This is my first ever review on the Apple App Store. I’m so incensed by this app that I had to write a review. I’m a subscriber to the Austin American Statesman. You’d think I’d be spared the constant ads to subscribe. No. Tons of pop up, screen blocking, experience spoiling ads. Then, there are the constant requests to enable notifications, even though I turned them off on purpose. Be more user friendly! Suggest you just use the regular website instead of this terrible app.

1 year ago, Pigscz

Terrific Journalism!

Garnett is a world class news organization! From the Asbury Park Press to the Austin American-Statesman, these are the best local papers around!!

3 years ago, Dktrdav

Love the app.

Read the Statesman for years. Really enjoy the mobile app.

3 years ago, eringobragh06

Terrible and Buggy App

I subscribed to this app via iTunes and kept getting the error message “subscription failed due to server error” even though I was charged by iTunes for the first month. The app’s customer service was no help and couldn’t show me how to activate my subscription

3 years ago, RobTxk

Great app!!

Everything and anything I need to know about my favorite city is all right here. Thank you AAS!

6 days ago, Elgato Volador

New subscriber

As a new subscriber I'm highly dissappointed to be bombarded with 4 pop up advertisements within 3 minutes while reading my first story on line. Definitely will not continue this subscription if this doesn't cease.

2 months ago, almd25

App review

This is a terrible app. Not user friendly. You don’t make it easy to report problems ie with deliveries or request a delivery that has been missed. I pay a lot for this subscription and receive terrible service

Description

From critically acclaimed storytelling to powerful photography to engaging videos — the Austin American-Statesman app delivers the local news that matters most to your community. APP FEATURES: • Access all of our in-depth journalism, including things to do around town, sports coverage from high school to the pros, and much more. • Enjoy a streamlined, fast-loading experience that makes it easy to view the stories, photos, and videos that matter to you. • Get breaking news, sports scores, and weather alerts with real-time notifications tailored to your interests. • Customize your experience by saving your favorite stories, adjusting text size, using night mode, or reading offline. MORE INFORMATION: • Privacy Policy: http://cm.statesman.com/privacy/ • Terms of Service: http://cm.statesman.com/terms/ • Questions or Comments: [email protected] • Subscriptions are charged to your iTunes account at confirmation of purchase and automatically renew each month or year, unless turned off in your iTunes account settings at least 24 hours before the end of the current period. Your iTunes account will be charged for renewal within 24-hours prior to the end of the current period. You can manage your subscriptions and auto-renewal may be turned off by going to your iTunes Account Settings after purchase. Any unused portion of a free trial period, if offered, will be forfeited when you purchase a subscription, where applicable. See "Subscription Support" in the app's Settings for more details and customer service contact information.

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