They took my payment and gave me an error that said “Payment successful but Booking Failed.” Then refunded the money to BMS cash. It was a huge payment, I had clubbed it with bank discounts, so they refunded what I paid in BMS cash. Then when I tried to do the booking and use BMS cash, I had to pay MORE than my initial price because surprise surprise, BMS cash can’t be clubbed with any discounts and this is the way they scam people out of their money. Check their reviews, a lot of people have faced this issue. They usually do this to people after 2-5 bookings but no one is safe. Do not trust the positive reviews, it WILL happen to you too.
I used the service to book 3 tickets for a movie show Sui Dhaga and on the way my phone battery died and there was no way to retrieve the tickets. Even theatre management didn’t have a way to trace our booking were asking to call customer service for help finally after 45 mins, manager try to intervene and use first and last letters of email with which he said he would allow. After all this we had to walk away as almost half of the movie was over and there was no proper handling of the situation. We tried to reach customer service to our dismay there was a long queue of calls to wait hence I wrote to them about the incident hoping that they would resolve but there hasn’t been any response Even though this is a convenient way of booking - but now that they have grown this big there should be a way to handle simple situation like ours.
Design Flaw, Wrong Promotion and Poorest Resolution
While booking music concert in Bangalore, I was shown a music concert from a Jaipur location. This was ridiculous. In hurry, I thought it was a mistake from BookMyshow and booked it. Only later when I was planning my commute I got to know that this was intentionally placed to promote event from other city. How is a customer wrong on this issue? I was not shown any warning stating that "my search results will not meet my stated criteria". Their customer feedback team got feedback but declined taking an action to refund Rs 3000 spent on this. What I see is an intent issue to solve customer issue and then after repeated emails team stopped responding. Today was my last day to use BookMyShow and I’ve to moved to Paytm, EventsHigh for booking tickets from here. Recommend other to move to other apps. Once you face issue, BMS hands will be tied and they will decline helping you.
Card offers are selectable but when it is selected and details entered, it always says that the offer limit is reached. There is some unethical stuff going on in the backend to avoid customers availing their card offers. The customer support staff do not respond promptly either. After 1 month when someone eventually get back to you, they give some lame reason abt system issue or try again later and the issue persists.
I would now directly contact the theatre and not support this app. Would also encourage all my friends and family to do it. They just charge you exorbitant costs for ‘customer service’ which they deny to provide. They didn’t cancel my transaction less than five minutes after making the booking because of their ‘policy’!! I had a family emergency and cannot make it for some reason. They won’t acknowledge it. unhappy customer...
Get a UI-UX designer and understand how people browse for movies. The location feature doesn’t show the precise area. There is no ‘Search’ button on the map. The map stupidly shows just the theaters which fall under the nearest city auto-selected. Such a pain to use this app on iOS. I’ll prefer walking to the theater and booking my tickets than using this level of poor online service.
Have to keep putting in the personal information repeatedly
Even if you put in your address if you go back or so, you have to type in all your information again. That’s ridiculous if you have to put in your information again and again in case you need to go back or so.
The current incarnation makes it way too easy to book a movie for the wrong date. You now have to work much harder to avoid the trap of booking for today when you want tickets for some other date. Customer Service is also super unhelpful; they wont correct the booking or refund you, so you have to pay twice if you make a mistake.
Useless app tried 4 times 3 times money got debited and they will refund in 7 to 10 days . Why the yell u need 19 days to refuse d my money . Will u give me the ticket and collect money after 10 days . Worst of worst app nit even sure if the payment gateway is secured with back to back failure . App Store should remove the app
Your payment gateway doesn’t accept international credit cards! It’s a global world. Grow up! Even after using a domestic card, payment doesn’t go through it an offer is selected but goes through when a card with no discount offer is used! BIG FAIL, BookMyShow!
The app is not stable. Gets hung up often. The features are not very well designed. For one example, If you purchase a ticket without logging in, which they still allow, you wont be able to add the purchase later to your account after logging in. Needs lot of improvements.
This app is really badly made. Do not install or use book my show. It makes my iPhone hang/ freeze and crash repeatedly. From the time i have installed this app it has made my phone battery reduce drastically. AVOID this APP.
My refund has not be been processed from the past 2 months. I bought 4 tickets of a comedy show of Hardh Gujral which eventually got cancelled and it’s been two months and yet I haven’t got the refund.
I have been using this app since very long time and I don’t know if these offers by BMS exist also or not? Also this current version doesn’t support iPhone X as on 6th of April 2018. It was very difficult for me to select payment option!!
Stay entertained all the time! Book tickets for movies, concerts, live events, sports, activities, and much more on BookMyShow. Stream live events from the comfort of your home. Buy or rent exclusive titles and watch at home. Looking for events in your city? Well, you’re in luck, for we’ve got something for every kind of celebration to ring in 2023! From movies to sports, special screenings to adventure and amusement parks, the fun never ends! And guess what? We’ve made celebrations brighter for the little ones too! And that’s not all! We’ve sorted all your year-long entertainment needs as well, with events like Lollapalooza and Sunburn for our music lovers, plays like Mughal-E-Azam for theatre aficionados, sporting events like ISL and IPL for the adrenaline junkies, and even laughter riots with Vir Das and Rahul Dua for comic relief! With a presence in over 650 Indian cities and international presence in Indonesia, Singapore, UAE, Sri Lanka, and West Indies, BookMyShow is one of the biggest entertainment destinations. BookMyShow works along with partners across the industry to provide unmatched entertainment experiences to millions of customers. BookMyShow offers more than just movie tickets! Explore from an array of events from Theatre, Comedy Shows, Music Concerts, Fitness, and so much more. What’s new? More entertainment! Introducing BookMyShow Stream- handpicked cinema from around the world. Get personalized recommendations, discover different movies on Premieres, Exclusives, and more. Buy or rent movies in the resolution of your choice, pay per view and watch them on any platform, your phone, TV, or on the website. You can also download a movie and view it later without the internet. Collect the movies you've bought/rented in your Stream library. Enjoy movies in languages like English, Hindi, Tamil, Telugu, and even French! What’s more? So much more! With discounts so tempting, we’re making booking on BookMyShow super rewarding for you - choose discounts on restaurants, shopping, lifestyle and more. Speaking of more, meet the RBL Play Credit Card. The one stop credit card for entertainment lovers, which not only rewards you every month, but also gives you exciting offers on the most premium brands in the country. BookMyShow is the gift that keeps on giving, and with our gift cards, you can keep giving to your loved ones! You can also stay up to date on entertainment news with BookMyShow BUZZ. Watch celebrity interview videos, read movie and show reviews, and more. At BookMyShow, we take our users' privacy seriously. • Storage: We save some data locally to avoid making a lot of network calls. • Your Location: We use the location data to show you venues around you. No data is saved on our servers. • Your Social Information: We only need to read your contacts when you need to pick someone from the contacts to share the booking details. We don't save any of this data on our servers, ever. • Your application’s information [Retrieve running apps] & Logs: We use this to gather the information that helps us fix issues that you may experience with our app. We do not save any of this information. • Your Accounts: We require this to be able to send Push Notifications. Don’t worry, we never spam. • Your Contacts: We need access to your contacts so that you can invite your friends to chat or join you after you've booked your tickets. We ask for your contact permission for a bunch of features like chat, sharing tickets with friends. Your information will be kept confidential. • Read and Receive SMS: We need this permission to enable our app to read your One Time - Password SMS and automatically enter the code while completing the payment. Your privacy will be respected and no information will be saved. Download our app for FREE and book tickets on the go. The box office is at your fingertips. Feel free to follow us on social media!