Name: CareLinx: In-Home Care
Rating: 4.62428 (1738 reviews)

User Reviews for CareLinx: In-Home Care

4.62 out of 5

1.7K Ratings

6 years ago, siraceki

Families and care givers can trust Carelinx

I’m a caregiver with Carelinx. It’s a good place to work. They treat me fairly and with respect not something you find with most agencies that I’ve worked. I’ve been a caregiver for over 10 years. There are some significant differences I feel working with Carlinx that benefit the client and the caregiver. Families have an opportunity to select the caregiver, interview he/she and understand their specific experience plus access the caregivers personality through this conversation. This works similarly for the caregiver to better understand the specific needs required for the loved one. A new client working with an agency would never have an opportunity to interview a caregiver because they can’t promise who the caregiver or caregivers to be assigned. I’m familiar with agency rates for clients in my area. Working with Carelinx can provide 25% or more savings over agency rates. It’s a good place to work.

8 months ago, pureandnatural2009

Poor business ethics and scam

With this agency, don’t expect any return calls or response from their support or CareAdvisor representative! I even have their manager told me once that “they are not train to give call backs.” yet, they don’t answer inbound calls and when you leave a voice message, they don’t call you! What good is a support team if you can’t reach the person in charge? They also have job post on their App., or site. But these job post are on there for over a year long!!! Out dated and non-active.. What a cheap pathetic scams to wheel people in. To add to that, if you work for a couple. You are technically working and servicing two people under the same roof because morally you can not avoid one over the other, but your PAY will only be for ONE individual because their system only allows you to clock in for one client! So technically you double your work loud for two, but your pay is for only one client! They said “it is what it is.” There must be some legal issues here regarding how CareLinx is profiting from their Caregivers. I hope they get penalize for their illegal practices. Just beware!

4 years ago, shavonnalr

Cna

Awesome registry great place to work. Very caring and to understanding staff. They work find you but mostly they have already text you the open updates. Pay is good. I give it a thumbs up. They have a lot of work and would network and put there mane out to those that love what they do Helping others.

3 years ago, rdhdcowgirl

The service is great but app needs some improvements

Need a “hours remaining” and a “reset hours date” that tells u when the monthly hours reset themself. I painstakingly found 2 locations in the app with hours remaining and both are different. Nowhere in the app could I find when the hours reset. I’d assume at last day of month but not sure. Also needs an iPad app, way to hard to navigate the iPhone app. Overall very thankful of the insurance company that provides this service as well as Carelinx and our caretaker!! Luv how motivated they are and all the careplans, etc.

5 years ago, Fthisnikcnames

Won’t use as they don’t understand clients

Started to use the app. Reviewed some applicants. Most of them not qualified (required Spanish, they still applied even though not bilingual). Initiated conversation with one applicant. Got a call and then a text from an “advisor”. As I did not take the 2 calls, busy taking care of dad!, they blocked the app so that I could not communicate with applicants. Fine! There are other more qualified apps ( now using Vmatch) that understand you don’t harass clients taking care of elderly parents. Also all this app does is write a poorly written “add” to send out to people looking for a job. Theoretical background check which guarantees NOTHING, I know because I worked in HR. Unless you get an actual federal background check you have zero guarantees.

1 month ago, tennisfan1980

Not a good app

I started using this app to check in and check out for my mom to get her hours as a caregiver. Today I tried to check in and with my cell phone it says reload then when I tried to check in again it stopped working. I tried to call the company and they said they don’t have any care representative and they put me on hold. I just hang up and tried to check in on the website and it’s even complicated. Before I can move on with the check in process they took me to a page that says download the CareLinx app on Apple store or Google play. I just deleted the app on my phone they download it again and it’s work fine now. Please fix this glitch on this app

3 years ago, Danciedanyl

Scam of a Company

My mother signed up to work for this company and wanted me to help her start submitting time sheets after being hired for a couple. Someone from the company called her and the clients and set her up to work for them. When I went to the app it stated my mom was working for no one. The clients didn't even know what timesheet she was talking about, how to pay her, or anything. The clients has zero clue (other than for a phone call) who my mother was, if she has a background check, or if she was even signed up to work for them. This company doesn't really tell you much. It's a guessing game. To top it all off every job offered to my mother was outdated by almost 7 months. There were no new jobs for 2021.

8 months ago, jkr.igc

Very slow or glitchy app

Don’t know what is going on with this app, but you can’t even switch between screens in the app without it lagging super bad, it will be a blank screen, maybe it’s a glitch but I always have to exit the app and restart what I’m doing. It’s not very user friendly, especially when you are searching something, click on it to read it and you want to go back to the other search results it won’t show you them anymore, you have to retype it each time. Wastes a lot of time. The clients themselves are great but the app needs work!

3 years ago, Beachlover27

Customer Service is Horrible

Advertised for caregivers to assist my elderly mother. Received several applications and reached out to a few when suddenly I was getting an error message that I was at my limit for messages. So I called customer service to find out why. Apparently you are not supposed to ask for resumes or references to be furnished via your personal email address, so they blocked me! The customer service rep was very rude when I called. Isn’t this a free service? I’m sorry I want a bit more job history then what little you provide. I DO NOT recommend this site.

3 years ago, lutheranlady65

Care plan and timesheet

Having to start back at the beginning of each care plan and scroll to next completed question is a bit taxing. It takes so much extra time. Timesheet is difficult to find, having to complete the reviews with each section, again takes extra time. Hopefully, using just the sign-in/out will be less time consuming.

5 years ago, Amanda4246

CareLinx app isn’t great but acceptable

I love the carelinx platform in general! Super easy to use for both the employee and employer and if you have any issues at all CareLinx support is always available and real people with clear accents happy to help you along the way. The app itself on the other hand lags horribly. I’ve tried to uninstall reinstall and still the same issues. Some serious bug fixes need to go an effect for sure!!

2 years ago, jkb4324

App less than desirable for

The app is less than desirable for finding work. It doesn’t function as it’s suppose to. I click on apply to send my application to a possible client and it says applying but then never does. Seems like it would be a good app if it actually worked as intended. Also won’t let me add a photo. It pops up a screen to show me what an acceptable photo looks like but no option to change photo. I’m on iOS.

7 years ago, BT in VT

Convenient quality care at home - great App!

This is a useful app for an affordable needed service. When booking care for my dad in Maine I got to review potential caregivers ahead of time; we explained our needs, the caregivers explained their fees and we agreed on the schedule. Simple to use, convenient, and I love the great support I got from care advisors.

4 days ago, One blue 66

Rewarding

I worked for Care for about two years. I absolutely love it. The flexibility of your schedule is wonderful. Staff is always willing to help. It’s a little slow getting jobs but other than that I have no complaints.

2 weeks ago, Trisha85$

Caregiver

I have been with CareLinx 1 1/2 years and I have found that they are by far one of the best companies to work for. I have had the opportunity to work with some of the best individuals that have became family.

2 years ago, Shanelxp

Never heard back from interview and very little jobs available.

I downloaded this app and completed everything, and the app ask you to complete an interview with a carelinx worker, I sent in my availability hours and never heard anything, I reached out to the customer service and they said they’ll check on it. And I never heard back from them again. I decided to delete my account and the app. Such a waste of time. Also they don’t have a lot of jobs available.

6 years ago, Tuktak

Well written app

This is uber of senior care, but more professional quality experience. I needed caregiver for post surgery senior, in a very short notice. The app is fantastic. Over a Saturday few hours I submitted job description, reviewed 3 candidates who applied for it, interviewed , hired one. The caregiver started on Monday. The app is very intuitive and focused on senior care. Takes credit card to pay. The resume of the candidate is very clear. Carelinx assigns a person to help you in the process if needed. This was very seamless experience. The caregiver is working and I am happy with his performance.

6 years ago, Ms Love to work

CareLinx Helped Me Find Work

There are times when we have private clients who go home to be with the lord. This is what happened to me but thanks to CareLinx, it took me no time to re enter the work field. Thanks CareLinx

3 years ago, LarsLooperMan

App needs Work

I am surprised at the difficulty of using this app on an iPad. You have to hold it like a phone. Rotate the data entry so typing is easier. The typing field for messaging gets blocked by the keyboard pop up so you cannot edit at the very end of a message. The back button does not function. Very frustrating that Aetna is behind this app and it is essentially untested. They should be aware as I know this is not the face of what products they offer. I know it is free, but they did not get this app developed for free. When you are rushed in finding caregivers this app is just plain in the way. Please fix these very basic and simple functions.

5 years ago, kishafamoofo

Scam

I have had this app for an Year now , I did my profile and all the requirements..... applied for jobs no one replied.... the one who replied on the work day they went mia . I called the company they said I should update my intro. I did that ... I have applied for more than 100 jobs no response. Being a caregiver with 5 yrs of experience you want to tell me out of those 100 people no one I could match with ???? SCAM!!!!! They keep on sending me text message to jobs that don’t exist

2 years ago, sorenfox

Waste of time

Do not download this app or waste ur time with this company they basically recruit u and that’s it, I applied for 6 different jobs and didn’t hear anything back, nothing is updated and it’s all old jobs, this is not a sustainable living source and I’m glad I found a job within a week, this company seems really fishy so I really wouldn’t waste ur time at all

1 year ago, FLyLiKeWiFi

App keeps freezing

I don’t know what has been going on with the app but for the past couple weeks it keeps freezing saying I have to reload and nothing happens. I have to restart my phone to get it to work and then it only works a couple times then freezes again later that day. It’s so annoying now. Please fix it !

2 years ago, Carelynx

Caregiver

Carelynx has been a genuine blessing to me the past six months. Always professional, and super concerned about my health and my needs

12 months ago, Keeks !

No support

I have reached out multiple times to get my account reset it says my email and phone number are already in use but when I go and reset my password it says my email is invalid!! I emailed multiple times to get them to re set it and no one responds!!! Please help.

3 years ago, 3slscc

It stops working at times

When it work it’s great but it stops working at times

6 years ago, Tia4290

Thank you

I’m so happy I found carelinx because it is a trusted and professional site that helped caregivers like me he get back to doing what she loves to do in a timely matter.

6 years ago, OCDMoneyMiser

First Impressions

Just got started with CareLinks and most everything is working out great. All the complaints I could log would be about technical glitches with the website.

5 years ago, D. Family

Care giver Judith D.

My experience with Carelinx has been a blessing. And our care giver is a true angel. We thank you for the care you have giving to our loved one.

1 year ago, Mit from Texas

Helping Hand

CareLink is giving me a helping hand in the time of life when is needed most. Thank you!

6 years ago, Kelvia 68

Caregiver

So Far working for Carelinx as a Caregiver has been an Awesome experience they are professional, prompt, Excellent Supervisors I Love this company already

2 months ago, ermthewerm

YOUR FEES ARE TOO HIGH

It’s like I say every time the service is fine. The caregivers are great but your fees are way too high. You need to lower them please in Jesus holy name remember God is watching so do the right thing. Amen. Amen.

2 years ago, Sappho30

Crashes and freezes constantly

This app works well for a few minutes and then completely freezes or crashes. I’ve had to delete and reinstall it multiple times. It’s frustrating.

5 years ago, Juzfine

Caregiver for Dad

Did a great job sharing with me qualified candidates to help support me caring for my 91 year old father. Quick response to my initial request and someone to walk me step by step thru the process. I recommend!

6 years ago, slayedbycindy

DO NOT PAY! SCAM!

This app and the people who reach out to you are scammers! I paid for a background check. Due to some delay I requested a refund they said they unable to give me a refund since the check has commenced. For months now they haven’t given me a background check nor a refund! Absolutely ridiculous! I’ve been emailing them to no avail!

5 years ago, Brook Gee

Overpriced for What?

This is really just a way to place an ad for a standard caregiver. Can’t fill a pill box. Change a dressing. Put in eye drops. They’ve done basic vetting but that’s easy to do. The upcharges for essentially payroll processing put you at or above agency pricing, without all the benefits of a professional agency. My CNA here I come.

11 months ago, Viza1223

Terrible company as far as delaying payments

If you want to get paid in 1-2 weeks work here. They always have a reason to deny the timesheet, with insignificant reasons, like you sure you worked those hours or who signed your time sheet, or 530 form outdated. They are stalling ….. run

1 year ago, LaNieceTayon

CHHA/Caregiver

Not impressed; because I was scheduled to work at a facility in East Orange, NJ; and I never got paid after submitting my time sheet 3X and they’ve denied it. Saying they never confirmed my shift to work when it was confirmed via email and the DON at the facility signed off on my time sheet. I’m never working for this company ever again.

2 years ago, AMS0805

Ridiculous

I created an account to become an in home caregiver. Have had the app for a month but haven’t been able to apply for any jobs because the app won’t let me finish making my account

2 years ago, AdriTaia

Security

It will be great, if any more top not security improvements are added to the app, helping prevent hackers and even other caregivers using your profile , to work. I have a list of fotographs, car license plates of caregivers who claim to work for CareLinx are using my profile to work .

2 years ago, bentup712

App problems

I have to restart my phone each time I try to reopen the app can you correct that glitch I have an iPhone 11 Pro Max

3 months ago, No money mo problem

Need help

I just downloaded CareLinx and I’m looking to pick up hours. I’m not seeing a way to navigate properly through the app. How do I pick up clients shifts? Is there someone to contact? Is there a support?

3 years ago, gabyloretto

Payments

the payment takes a long time to be authorized

3 years ago, dfgjkkgfh

Review

Great organization and very user friendly app!

10 months ago, CCCG17

App doesn’t work

I wish I could say it’s a good company but the app doesn’t work for iPhone so I can’t even login. There’s no way of reporting the issue either maybe one day they will fix the problem

2 years ago, Concerned Lady85

Not good

This apps is horrible. You can’t clock in or out when switching shift. The location is off. When the app is down so is the actual website. So what is the alternative to clocking in and out for shifts.

3 years ago, Hoothybby

11 Pro Max

Current iPhone user on latest iOS update & this app has never let me access it even before the update.. It only allows u to log in then gives blank screen

4 years ago, qbanqty

Caregiver

I appreciate all the help I get from the team! Good job!

5 years ago, alemayoh

Do you guys hire people who is English second language??

6 years ago, geofan49

App icon notification won’t go away

App icon notification won’t go away. Cleared all messages. Red 1 persists. Deleted and reinstalled app. Support cannot help. Response simply incompetent. Cannot trust icon notification on the app icon ‼️

6 years ago, rmployee

Great

I really like working for this company

Description

CareLinx connects families with safe, reliable and affordable in-home caregivers for seniors. Get family quality care for up to 50% less than traditional agencies. With more than 400,000 caregivers nationwide, CareLinx will help you find the right caregiver for your family so you can breathe easy. Dedicated Care Advisors will help you match, interview, and hire the best caregiver. Our real-time messaging and personalized Care Plan lets you see what’s happening at home, even when you’re away. The right caregiver is like family. We’re here to help you find that person. FAMILIES LOOKING FOR CARE: • Find the best caregiver, on any budget • Post a job quickly and instantly see screened caregivers nearby • Message caregivers directly and get notified instantly when they reply • Get personalized support every step of the way, from searching to hiring • Stay connected to your loved one’s care with real-time updates to your Care Plan • Get rides for your loved ones, even when you are not there through CareRides • Learn about caregiving from free online classes via CareAcademy • Review invoices that transparently shows all shifts, tasks completed, GPS-based clock-ins and clock-outs • Securely pay with any credit card, debit card, or bank account • Avoid payroll and tax headaches — we’ll manage them for you WHAT OTHERS ARE SAYING: “CareLinx wins AARP consumer vote at national conference. A must know resource for family caregivers.” — ***** AARP ***** “Hiring in-home care for a loved one can be expensive. CareLinx saves families up to 50% over agencies while caregivers earn higher wages.” — ***** TIME ***** “Our CareLinx caregiver Katie is like family to us. We also love how CareLinx took away all the headaches of payroll and taxes!” — ***** Bror H. Pecos, NM ***** “When my wife's caregiver resigned unexpectedly, we were at a loss as to where to turn. CareLinx was a Godsend and helped us find the perfect full-time caregiver.” — ***** Don O. Bellevue, WA ***** CAREGIVERS AND HEALTHCARE PROFESSIONALS LOOKING FOR CARE JOBS • Find work that pays well and fits into your schedule • Set your own rates and keep 100% of what you earn • Search, manage, and apply for jobs on the go • Create a beautiful professional profile you can share with anyone • Be notified instantly about new jobs or messages • Get the employment benefits (social security, medicare, unemployment) that you deserve • Work with ease — we protect you with $5 million in liability insurance Get important task reminders and stay in sync with the family’s Care Plan • Sharpen your caregiving skills with professional online video courses you can take anywhere • Care Perks give you access to affordable health, dental & vision insurance + exclusive discounts from over 10,000 brands WHAT CARE PROFESSIONALS SAY “I've been hired by a lot of agencies in the past but I find CareLinx to be the best place to look for clients that suit my hours or availability. The best part is that CareLinx puts a lot of thought and effort to find caregivers that meet the family’s needs.” — ***** Victoria Z. ***** Already a CareLinx member? Simply login to access your account. Have any problems, questions, or feedback? Call us at 1(800) 494-3106 or email [email protected].