This app is exasperating! Password reset does not appear to work. It asks you for your email address, but it never sends an email to do the reset. You his may be an operational issue, but it is unacceptable when a CUSTOMER is trying to buy tickets! It also is messed up the way it handles locations. Location selection is hidden, and when you find it, and find a movie, it reverts back to cinemas on PR. This app is trash for trying to buy tickets! The email address listed in this App Store listing under Privacy Policy is an invalid email address. Email to it is returned as undeliverable. Why are new reviews deleted?
I tried different payment methods, different seats, and the app didn’t allow me to pay an extra $3 to purchase the tickets. To make it worse, the movie kept on losing the video so after 4 failed attempts we left. Two nights ago they ran out of popcorn and hotdogs because the line was too long 20 minutes before closing. I’m rambling because Caribbean Cinemas doesn’t care about customer satisfaction.
Imposible to buy food. The system requests all the time the credit card. The cart with food items and the system does not let you pat because it does not recognize that you have items in the cart. Other time, selected items and paid for them and then half of the items are not included in your paid items receipt. Horrible experience with the app.
Please add a feature on the food section (movie merchandise combos) that when there’s merchandise from a movie like cups, bucket’s, etc we can buy it trough the app.
I’ve been trying to buy tickets and processing my payment has been almost impossible. It freezes every time and you have to wait 20 minutes for the seats to become available again. At this point, I am still trying to purchase tickets.
Is a useless app. 80% of the time doesn’t work. Now the new issue for me it doesn’t stay logged in. It ask for my credentials to sign in, I sign in and then when I pass to buy tickets it logs me out so it doesn’t let me buy tickets. You guys need a better IT Team.
The app needs to upgrade period. I type my email account and password and it says that the user is not found. Then, I try “forgot my password” button and enter my email account amd it says that it was a succes sending the settings to change password but when I enter to my email, there is nothing. Not one email from the app and i have try like, thousand times and nothing. The app it’s just hreat for checking when the movies are gonna come out, just for that.
The app looks good but don’t ever try to buy tickets because you are never going to do it. I put my credit card, not a PayPal account, and said that I hace to put my PayPal account location. I try doing it in other cell phone and nothing. Horrible experience.
One of the worst apps I’ve ever encountered. Slow. Buggy. Terrible from top to bottom. Why have a favorites tab if it doesn’t filter out the other locations?
I am here to submit this form of feedback, seeing as the app has thousands of issues and concerns regarding its users and the conformation of anything done on it.
It is not been updated almost two years. Considering the various updates Caribbean Cinemas is doing on their infrastructure (CXC, IMAX, and 4DX), this apps need serious updating: -A more cleaner and simpler website and app. I feel that the app is just a mirror of its website. It looks and feels the same. Which is it not a bad thing, but the app should have a complete different experience compared to its website. -Ability to view and pay directly on the app. Right now if a want to pay for a specific showtime; the app redirects me to another website. This should not be the case. Everything should be in-house; native. This includes to view the availability of seats as well. -Faster. Since it feels like a web-based app (I don't have much knowledge on app construction), the speed feels really slow. -Updated to latest iOS version. This includes resolution for new iPhone 6s/6s plus -A "Home" Tab would be great. This would includes all the latest news and updates happening in the world on cinema and Caribbean Cinemas (CC) The options are endless. I would include even more suggestion but these are the most important. If CC is serious with the inclusion of IMAX and 4DX; their app should be a top priority as well. The app would be great in 2014. Now on mid-2016; its user experience is not up to date. Feels wonky and shallow. Hopefully CC tackles these shortcomings soon.
The app works nicely, except for 2 minor things: 1. When pressing the back button, one needs to scroll down again. It becomes cumbersome when one has to scroll down over and over again, specially if browsing a theater with multiple showings. 2. The intro... Ugh. Completely unnecessary. Looks outdated. Perhaps make it run just the first time the app is launched or put an option to skip it. If the movie needs to be an absolute requirement, make it more like the USPS app, runs super smooth and it takes less than a second to display. Less is more. Besides that, the app is pretty good. Good work.
After a long while the app is updated and i can say its way better now! I would choose a 3.5 stars instead of 4 stars but with the new update it doesn't deserve a 3 star either. although needs some touches like if you guys would let me choose my favorite theater that i like to go often, let app remember my user or stay logged in, let me see where are the best theater format (4dx, cxc, Imax, ect). After that i think is doing fine keep up the good work!
Definitely this new update fulfills all of the needs. It’s way easier to navigate, looks more professional and up to date. The fact that you can order your food ahead with your ticket and pay directly from the app is a game changer too It’s a very simple app and contains all the information that one may need. I give it a 20/10 🙌🏽
The app is often non-responsive and will leave you waiting for a theater or tickets page to load for a couple of minutes. The app crashes regularly which is a problem and the navigation, while easy on the eyes is very frustrating.
THE NEW UPDATE LOOKS AMAZING! In love with how it looks and love the new buying features! Great upgrade! Definitely worth the download! Also it’s very easy to use and absolutely love how it showed theaters in my location! AMAZING JOB with movie graphics! A little slow but the final product itself is great!
This update only shows Puerto Rico locations when you click on theaters. You should not have to type another location to find it. It should be added to the locations with Puerto Rico so you can just scroll and click on it. No one wants to type different locations to find a theatre. Before you had find theaters by locations or by island. This is more user friendly for Puerto Rico only.
Nice to see the movie showing but when you try to buy is a pain and almost all the time you try to buy a ticket it tells you that is not seats available but on the app the rooms is almost empty and when you go to the actual theater is almost empty they need to fix these mess.
I went through all the steps to get the account created (had lots of problems to get my email verified), connecting the PayPal account (only payment method) for nothing. Is not possible to purchase tickets from the app which makes it almost useless, I can look at the schedules in the site without having to go through all this. Disappointing.
The app is really slow and someone times certain buttons won’t work when pressed and it’s really annoying because I love to watch and pay for movies and seats
I just downloaded it and the app freezes on the home screen. The black screen with the logo comes up, but there are no buttons to push and nothing ever appears. I’ve restarted the phone, deleted and re-downloaded the app, nothing seems to work. As soon as this review posts I’m gonna delete it for good.
The user id (email) does not stay between switches of the different sections of the app. There’s no error messages when you click buy, it just doesn’t let you perform the transaction. Incorrect prices for different showings. The VIP in Downtown Center are in the normal section. A big mess of an App.
I have tried multiple times to use it to buy tickets but it never works. Also, it does not give you visibility if there are seats available to at least go to the theater to buy them there. Unfortunately, a terrible execution of a fundamental tool for better customer service.
I logged in on my account and tried to purchase a ticket using my PayPal account and it gives an error message that I need to confirm my e-mail address... but then I go to my email settings and I can’t confirm my email since there are no options to do so!! Frustrating!!
Love the new design. But still got somethings to improve like having the rating of a movie, R, PG13 , etc... Another thing would be fixing the bug that doesn’t aloud the trailers to play.
It is impossible to buy tickets trough the app. When you select the tickets and press “buy tickets” the app glitches and does nothing. You are better off using the webpage.
Caribbean Cinemas mobile app is destined to be your ‘one stop shop’ for all things CC. Find out what movies and events are available near you, and what’s coming next! Watch trailers, buy tickets, include concessions in advance, register for CinemasClub, and track your rewards. Purchase Tickets and reserve your seating in advance Search function: use this to find films using key words Movies: see what’s playing and what’s coming soon! Theaters: links with Google Maps to show you the closest theaters. You can also keep track of your favorite locations. Account: Keep track of CinemasClub points, past orders, CinemaGift balance and more! Events: Don’t miss out on alternative content presented at our theaters. Food & Concessions: Include your concessions in advance, and save time at the theater! Note: all items available ‘in store’ are not yet available ‘in app’ Reservations: submit requests for Birthdays, Corporate, or Private events at our cinemas!
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