The interactive map on the updated app is lousy! You should add an option to display labels without having to click on something. When I click and get more details then go back to the main menu it shifts the map and I can’t tell what it’s showing.
Hello, the new update for the Carowinds app makes it nice and modern with more simplistic ways to use it like trying to find a way to a ride, and even when you save your cars location it uses your phones map! For me since I am an iOS user it uses Apple Maps. You can even scan your parking spot, I have not tried it yet but I definitely will next time I visit! But I really wish there was a dark mode for the app. Other than that nice job on the new app!
I can't access 2023 or 2024 pass on website or app
I can't view this year or next year's pass on the website or the app even though I paid in FULL for both. Customer service has not reached out to me. I don't even know if my card is active or not to get into the park for Winterfest. Extremely disappointed with the season pass interface and poor customer service experience.
The app keeps crashing and I have tried to find away to let y'all know and there is no way to report it. Keeps taking me to the online website and I can’t even find my passes there .
The app will not allow me to purchase pass add ons, photo on pass is not there, bring a friend tickets purchased not appearing under daily tickets, ride wait times are incorrect, etc. There are major issues with this app! I’ve uninstalled and reinstalled, restarted my phone and it fixes nothing. PLEASE fix these issues.
They would not let me in ones I drive 2 hours there because I did not have my hard copy I’d but you would think they would take a picture of your id but no they don’t this is so dumb I have been outside waiting on my friends for 6 hours do not waste your time coming here
I have never seen an app where none of the functions work. Every tiny little tap I do I get a dumb error message. I can’t add my passes, fast lanes, nothing. I keep seeing “UI improvements” on each update, but that’s a bold face lie. Having an app in this shape is inexcusable and it needs to be fixed.
With the new update, there is not a “submit” button to allow me to sign in. It appears to be bc I have an older iphone. Hopefully this app will be updated to be accessible to my older phone. I’ve never had an issue with app compatibility before this app.
I have 2 gold passes and a pre-k pass, this app shows us all as pre-k passes. I’ve done everything guest services have said to do, and nothing works. Was fine one first night then next morning everything was pre-k. Would really like it to show what I paid for.
The app launches and that’s about it. It never shows any of my passes, it never actually loads when you click on Profile. There’s no use to it besides the Map of the park. The important things don’t work and don’t load.
Native keyboard doesn’t work right. Breaks autofill. Breaks dark mode. Breaks Apple Hide My Email. Map user experience is terrible. Filtering list view is broken. Clearly this app was released to check a box and never went any user testing or user centered design.
This app is useless. Most of the time our passes aren’t even on the app. This developer needs to find something different to do. We can’t even view our pass perks because the passes show up sometimes but not every time.
It’s truly impressive that they managed to make it work worse every single update. With the latest iteration of the app, it deleted all of my gold passes and won’t let me add them back in.
No many bugs and can’t buy or add perks to card because they won’t load or open! You can’t book for a hotel or anything!!! Person who created this needs to fix this ASAP
I bought two gold passes. And they are no longer in the app. And I enter the pass numbers. It says passes found, but won’t add it to my passes page. So it looks like I don’t have any passes.
I was able to put my info in, but the keyboard wouldn’t go away and the screen wouldn’t let me scroll, so I can’t log into my account through the app :(
This app needs to be updated to include easy to make reservations for season pass holders. If my season pass is loaded in the app, I shouldn’t have to re-enter all my information and “check out” just to reserve my date. There should just be a tab where I can pick my date and then asked which season pass holders will be going. It’s far too complicated and long winded for a family of 5 that want to plan their visits ahead of time. Please update or you’re going to lose a lot of money from people not wanting to do this long process each time.
First let me start out by saying that I love Carowinds! The park is awesome and the fury 325 is on another level but the app could definitely use some work. It actually looks great visually, it’s not dated or confusing, but there’s a couple problems that I think would be pretty easy to fix. First, the navigation is ok but not amazing. It doesn’t seem to know exactly where you are or which way you’re facing. I was facing camp snoopy and it said I was looking at the intimidator which are obviously in opposite directions, so if anything it just needs to load faster. However, the biggest problem for me is the wait times. They literally might as well not even be there. It seems like they didn’t even try to make them accurate. Afterburn said 5 minutes, it was 50 minutes. Fury said 5 minutes which I didn’t even stop to consider that being correct, and yep, it was 1 hr 30 mins. That seems like such a simple thing to fix. Have someone whose already working at the coaster just take a look at the line every 10 minutes or so and update the app. It doesn’t have to be down to the minute accurate. Nobody expects that. Just accurate enough so I can know what coasters to hit when. So yeah, fantastic park, descent navigation, absolutely terrible wait time estimates.
First, let me begin by saying that my family really enjoys visiting Carowinds! However, I am reviewing the app (and not the theme park) which I believe fails to deliver on basic information that are essential while visiting a theme park during a global pandemic. We are at the park today and there is a sign at the entrance that reads “limited attractions available today”. Yet the app does not accurately display which rides and attractions are closed! This is our 5th trip this summer and each time, many of the attractions are closed without accurate communication to the guests as to which ones are closed and which ones are open. So basically this results in walking extra and then enjoying the disappointment on my kids faces when they discover that the ride is closed. You can sense my sarcasm, but seems like a simple communication fix between Carowinds and their guests that will allow guests to better enjoy and plan out their day at the park during a worker shortage and a global pandemic. Wait times on the app seem to be off as well and not in accurate live time. We will continue to support Carowinds and enjoy the awesome memories that it helps facilitate, however, I expect better communication.
The app is helpful for pulling up tickets and dining passes and seeing where rides are located. Trying to navigate using the map is tricky- it showed that I was walking through grass or the middle of a ride when I was walking down the sidewalk. But if I just kept walking, I could at least get an idea if I was heading in the right direction. Ride times were a little off but it wasn’t a busy day so that wasn’t much of a concern. It would be really nice if we could pay for things using the app instead of having to use a debit card or load cash on the little cards at the kiosks. The less things I have to keep up with or worry about losing in the park, the better. That would also allow me to look back at spending, which I would appreciate. A few tweaks would make this a really convenient app and make for an easier day at the park.
Awful experience with NEW app. VERY DISAPPOINTED! Made visit much more difficult.
Went to park a month ago, app WAS great, gave ride times, directions on the map, distance of walk... Went yesterday, a Saturday that they had a big concert event(6/10), three days after update, app was nearly useless!! Gave info about rides and a map that was so hard to use I was better off using the hard copy from the info station, if you zoom in to see where you are and don't have a ride or restaurant, nearby you have to toggle to the other and it will zoom out between toggling. No ride waiting times, this is something that the app said it had done almost constantly when opening and running the app but didn't give the info to user. Again, I really hope the app developers either go back and add what they needed to change to the old one or fix this one BIG TIME. VERY DISAPPOINTED with lack of good info. Please stop updates and fix before I go again this summer!!!
These people couldn’t care less for their customers. When they decided to use the pandemic to close and keep everyone’s money and make empty promises. I’ve spent close to $500 on tickets just to go no where. We had unique circumstances and they decided they couldn’t work with anyone. So you kept my money and took back what you promised but you’ll never get another dime. I hope your removed from our great state! “We’re in this together” 🤣 some joke you played keeping everyone’s money with no return. Now we’re ok but we’ll never return. I was told more lies by this company and it’s employees than truths. We will be sticking with the park that did all they could for their customers instead of their selves. They have a family that will come every year devoted like we used to do for you. Thanks for your appreciation or lack of. At least you showed where you stand.
My friend and I were ecstatic to go to Carowinds today. I downloaded the app to be able to see wait times for lines so we could optimize our time at the park. Regrettably, the app was no help at all. It said that multiple rides were closed and that lines were longer or shorter than they actually were. For example, it stated that the afterburn and nighthawk were closed yet my friend and I were waiting in line when it said that. This caused issues for not just myself and friend but I imagine it could cause problems for other people who are unable to walk very far and cause even more inconveniences. I understand that it is a busy time of year and longer wait times may be expected, but it’s very disappointing that the app does not work. Why even have it if it gives you false information?
I absolutely love Carowinds and I go there all the time! And I like this app a lot! But a few things need to be fixed in this app. For example when I was at Carowinds with my friend we looked at the wait time for Nighthawk and it said 5 minutes but we had to wait 30 minutes to ride. The wait times are always wrong. I would also love this app so much more if I could see the ride wait times from anywhere like my house. So I know if it’s really busy or not. I can only see the ride wait times when I’m at Carowinds and no further. Please fix this it would be very helpful!
The wait times are consistently and significantly inaccurate. Half the time rides said they were closed when they were actually open… Use of the app for navigation around the park was almost useless, and you can’t lock the orientation of the map to your phone. Directions from point A to B are almost useless, and unclear. I consider my self a power user, and it was very irritating. As a point of reference, I use the Cedar Point and Kings Island apps frequently, and they aren’t much better, but at least they keep the ride open/close status up to date. This was my first trip to Carowinds, and probably my last. It was also stupid that they kicked everyone out of the park for an two hours for no reason.
The app is an enormous help. At least it was for us as we were new to the park. Everything we interacted with on the app was great with the exception of the paths or destination route it plots for you when you want to go somewhere. I think the map itself is a bit outdated and the accuracy of the path is only about 50/50. It might be more helpful for Carowinds than it was for Carowinds as certain areas were blocked off and this was NOT reflected on the map or in the routes it plotted for you. Great concept. Could use some improvements.
The app needs several basic improvements. The app is the only way to have a map of the park and navigate around, and it is borderline useless for that function. The map is difficult to read as everything is various shades of blue and attractions are hard to find as they are all represented with just a dot. You have to click through the dots to find out what they are but that is not helpful when your not familiar with the attraction names. It was frustrating and insulting that this was the only way to navigate the park as no paper maps were available (so they can save a few bucks on printing cost). This genuinely ruined my enjoyment of the entire day.
Updated 7/1/16: some features are better, but the app wouldn't let me register (no, there wasn't anything wrong with my email address), so I can't use the wait time feature. It also doesn't show where I parked my car. Hopefully it doesn't lose my season pass information. *** I downloaded this app at the park today (June 11, 2013) without reading any reviews. Here's what doesn't work: the map wouldn't download, there isn't anything in the calendar and no listing for park hours, the description of the rides could be better (like more history on the old rides and less repetition in the text). Unless these things are miraculously fixed, this app will be deleted. Waste of space.
Somehow after buying passes my entire account was deleted? Having had an account for several months and previously ordering passes just fine as well as logging in via my laptop with that account I’m not sure what happened here... Made it impossible to retrieve my etickets from the app. Thankfully I got the invoice email and had screenshoted the qr codes for the tickets during the session I purchase them. Also the event and the park map features aren’t connecting well and some locations remain unclear, it’s a pain point and a detriment to the overall experience to be wondering around trying to navigate to something like the dinosaur experience which wasn’t labeled whatsoever on the app map for example.
We enjoyed our trip to Carowinds but every time we tried to use the app it was wrong. The wait times were completely off. It told us that some rides were closed when they were clearly up and running. When trying to use the navigation feature it would tell us to go in really long and odd paths. It also wouldn’t update enough to know if you were continuing in the right direction. It would often tell us we were going to right way then suddenly tell us it was wrong and change path. It was much easier to just look at the maps and signs along the park to find our way around.
This app is set up just like the app for King's Island, I appreciate this as I can navigate that app well. I'm giving 4 stars as the app doesn't recognize my dining plan but it does on the King's Island app. Map is a great feature, saves trees and more accessible than the folded maps. Wait times are updated as the ride attendants call them in, I believe it's every 30-60 minutes. They aren't real time wait times, which makes sense as the ride attendants should be more worried about safety than updating us on how long we are going to wait.
My family loves going to Carowinds. But the app experience is terrible. Wait times are completely unreliable. Some attractions are listed as closed that are actually open, and vice versa. The map itself is helpful for using gps to locate yourself within the park. But there’s no display option that actually labels all the features in the park, so sometimes it can be really hard to figure out what building you’re next to. Carowinds is great, but the app needs major improvements.
There is no point of having “ride wait times” if they aren’t accurate. It says some rides are open and when we walk over, the sign says they are closed for the day. Others say 20 minute wait and there’s no wait at all. And then there’s some that say 20 minute wait and it takes an hour. It would be better not to even have the feature. As for the park, half of the rides are closed. This would have been nice to know before purchasing tickets online. We wouldn’t have come today and our the price for admission if we knew everything was going to be closed.
They did an update last year 2017. Now in 2018 the activity and event tab doesn’t actually show dates and times for events! This pisses me off! I should be able to see events dates and times at all times so I can plan for what day I want to come and what I want to do. There special events like the characters breakfast that they don’t post in the app. You only find info and registration on there web site! The direction part in the map needs to be updated big time. It is very confusing and hard to fallow.
Our family enjoys our trips to Carowinds, but the app is essentially useless as anything other than a map! So many other theme parks are able to keep their wait times accurate! Twice we’ve gotten in lines that the app said were “10 mins,” and proceeded to wait 30-45 minutes. We could tell from looking at the line that it would be longer waits than stated, but it would be nice to have accurate information. So many people have commented on this. Please fix! And make our trip even more enjoyable!
Like others have said, it is completely inaccurate. Says rides are closed when they are not. Unsure how accurate wait times are and on most you can’t even see the wait times because it says closed. Doesn’t say if a restaurant is closed AND isn’t accurate about what is even in the restaurants. For example. We walked to burrito place… closed. Walked to Harmony Hall for quesadilla listed on the app… no more south of the border area or quesadillas. Also terrible gps, no reference points. I would rather use a paper map. Come on… do better please!
The app has great features and could be a great tool and make the Carowinds Experience better and seamless. But the execution is horrible. The PayPal Payment integration doesn’t work. The checkout function resets you back at the MyCart page. The MyCart function duplicates your order. You can’t view your cart without “signing and consenting” which means through all of these resets, you sign and consent about 12 times just not come out with buying anything.
I picture a bunch of suits sitting around in the office asking "How can we strip this app of anything valuable to our users?" And this version of the app was built. Did you like seeing wait times? Gone. What about a calendar of their open and close times? Gone. Did you have pictures on your app before upgrading? Gone. This has become little more than informational and certainly trashes usability. It's what you get when business objectives trump user objectives, and I hope that it isn't a reflection of how they run their park, or I'd rather visit an old folks home on bingo night.
If you download this app expecting to see the wait times for rides — which would be an incredibly helpful service to customers — first you will have to sign up for an account, and then the wait times it provides are drastically incorrect. For example, it will show a ride as a 10-minute wait but the reality is a 2-hour wait. That literally affects the enjoyment of your day. If you’re going to offer this as a feature in the app, get it right. Otherwise remove it altogether so it doesn’t detract from the experience of your park visitors.
This was a great app, until the last update deleted all of our season passes (and all of my teenage son's friends passes which I had saved also since they come with us a lot) and I didn't realize it until we got to the park. It took me forever to re-add them because the scanner doesn't work anymore, and a few days later, it deleted all of them AGAIN. Now I can't get it to add any of them and two of our passes have gone missing, so I will probably need to replace the cards just to add them to the app. Unbelievably frustrating.
The official, Carowinds app! Get more out of every day at the park with ride wait times for your favorite rides, an interactive guide map that will help you find the fastest route to any place in the park, easy access to your FunPix photos, a complete listing of all the entertaining shows and events, including show times, so you won’t miss a minute of the action. Buy tickets or store your Season Pass on your phone and receive special offers and discounts only available to app users. Everything you need to make your day at Carowinds the best day ever! Use the free Carowinds app for: • Personalized experience based on your likes and interests. • Wayfinding for events with multiple locations. • Click on a particular location to view events that are happening at that location. • Order food for pickup at participating locations right from the app. • Securely pay for your order by credit card. • Check in when you are ready to pick up your food. • Season passholders receive their discount on mobile orders when they upload their pass to the app. • Order History to look back on orders placed • Edit and remove food items from the cart • Addition of ride status. • Apply dining plan to mobile food orders from the cart screen. • QR codes on in-app tickets. • New onboarding prompts to provide more context for permissions due to iOS 13. • Updates to message inbox to provide more context for permissions due to iOS 13.
