The app is absolutely infuriating to attempt to use. The map will list a number of rides or attractions in an area and if you click on them it will zoom in and if you select a ride to see the the name or thrill rating it will zoom in so far you spend half your day zooming back out to reset the map. We were delayed due to weather and most of the rides were closed due to wind or maintenance. Those closures were up to date. The food closures however were not at all accurate. We tried to go to several places that showed open only to discover they were closed. It would have been helpful to show the walking times between places or the fastest route. Overall it is fine but could be a little better.
App freezes probably because too many people using it in the park at one time it worked good early on now it’s terrible can’t narrow down to view only adult coasters and wait times also gps directions to rides doesn’t work now too all after being turned away from a ride with my disability pass and not allowing to ride like I was able to last year yes they did fix the problem after an hr in a half wait because accessibility and customer service only had one competent person working the other 3 one was foreign with problems understanding English and the other 2 were simply slow and needing door greeting jobs the only one that was of help was a supervisor/manger that was over whelming over worked doing his best and a great job the only other thing to add was the new top thrill 2 was down and one of the biggest reasons to come today. And there are no paper maps or spending cash here so I see why attendance is down the older crowd just has no desire to be tied to a phone and cp doesn’t want you having a phone on the rides any way and as a customer I don’t want to carry it anyway it’s nice to walk the park with a paper re entry pass and an id and credit cards on a lanyard so much more convenient! Come on cp you can definitely do better -!!!!!-
Their app is loaded with problems. It is disrespectful to provide such terrible services. I wonder if they went with the cheapest software devs they could find or if they hired a company due to "friendship" (who knew who). Both are bad. I won't give a company a cent if their employees disrespect me. I sat on hold for over 20 minutes. Probably would have sat on hold for over an hour. It is HIGHLY disrespectful to make customers wait that long, especially when the problem is with their app A junk company that doesn't care about their customers, but they're definitely willing to take your money. A true American company, it doesn't get more American than this. And companies wonder why online businesses are out-competing in person stores: because American companies have no idea how to provide quality customer support. There is no making it right either, do the right thing in the first place.
That lasted all of two months maybe less I can’t add my pass add ons to the app it displays “oops something went wrong contact support” every single time even on two different devices another error it always displays is “cannot map data to decodable access point” or something along that line look overall I like the new update but it should not be this broken before the season even starts
*edit… passes finally loaded into app. Now ride times will not work. It says every ride is “closed”. Location services are turned on. I bought my 2024 season pass at the end of last year. I will be heading to Cedar Point next week, so I downloaded the app and wanted to get my season pass, fast lane plus, and meal pass added to the app. When I enter my pass number it says “Your passes have been added to your wallet”….except they don’t actually load in to the app’s “wallet”. Fortunately I do have them in my account on the website and put them in my Apple wallet from there, but it would be nice to have them load properly in the app for convenience.
I have a season pass stored in my Apple wallet - the app keeps losing the information randomly and I have to enter a giant string of numbers to get it back on there. Even when the app does remember my season pass - it doesn't load the pass perks or anything else with it (the app says there's no season pass loaded but it's under the ticket information and won't let me reload it). It's frustrating and very difficult to use. Hope it's fixed by the time the park actually opens.
Majority of time the wait times for rides are absolutely not correct. It updates when rides are down immediately, but wait times are totally off by about 30 minutes.
Got the app, bought tickets, fast pass, and parking. When we got to the park the app wouldn’t load. When it finally did everything I paid for was gone. Thankfully I printed my receipt, took it to the ticket area, the people were awesome. They were able to look everything up and made it right. Might be good for navigating the park, didn’t try that. Maybe in a few years when they get the bugs worked out. Right now, order through the website and print everything.
I initially read the reviews & didn’t even bother with the app but then really wanted an interactive map & ride times & I saw someone else who said ride times were working. So I downloaded it & logged in fine & had all my passes load automatically but it said I needed to visit the park for ride wait times to show even though I was on Cedar Fair WiFi & in the park - very frustrating!
Always showing errors. Ride times are a joke. It consistently showed ride times for under 15 minutes for every ride in the park including rides that were closed ALL DAY! Also need to be able to filter dining to show only locations that accept meal plans. Agree with other users that it is super easy to purchase items but then they disappear and the purchases are missing in the app.
Constant Errors, lagging, glitching, account deletion, inability to add gold pass onto account, inability to add drink pass onto account, login errors, user doesn’t exist errors, not allowing password resets. I think I could make a better app with my eyes close and hands tied behind my back. I’d love to just buy a gold pass and enjoy the coasters, but there inability to hire and adequate team of software developers is laughable. Do yourself a favor and just use the WEBSITE.
I want to know ride wait times. And maybe a map. That's it. The app store even auto completes this request because so many people want this feature. I do not want a FAQ that starts with reading about your investor acquisition. I do not want an app that requires me to register then still won't tell me ride wait times "unless I'm in the park" - while I am standing i the park. I do not need a digital wallet, you are cashless anyway so I brought a credit card. And since I'm already here, no I don't need a ticket. Nor do I need another ad for a season pass, because the incompetence of your app alone makes me not want to come back. Do better. You can.
I’m not a coaster rider (and my kids had fast passes anyway), so I did not use the wait times feature. Except for the map, the vast majority of the app was adverts/sales pitches for tickets/fast passes/meal plans. We already had those before arriving at the park, so why would we need them in the app? What I really wanted was a search feature on the map so we could easily locate nearby places without scrolling through tons of lists. Or at least a list of all the food vendors that accepted the all-day dining wristband. A coupon came up in the app for a BOGO funnel cake. We then spent an hour wandering the park, looking for a location that sold funnel cakes. Why not list the locations on the coupon (or better yet, link it to the map)? This app could be so much better if it focused more on user functionality with an interactive map rather than on advertising and ticket sales. The people using the app generally already have tickets! Cedar Point takes in the tourist cash—you’d think they could afford to hire a skilled app developer. The website needs improved to include more useful information, too, because once again all of the FAQs focus on sales rather than actual park information.
This app actually seems to be getting worse with newer versions. The wait times aren’t close and it will tell you a ride is open when it is not and hasn’t been for hours. Love the idea of this app but just doesn’t function like it could and should.
The maps are horrendous. When you search up a ride, it shows are picture on the map of the ride but won’t show it on the map itself. And none of the names of the rides are shown on the map unless you click on each one individually. The park is amazing, great experience, but the app is designed extremely poorly. Fix your app Cedar Point.
This app would be better if I could type in keywords like, “pizza” and “ice cream” and it could at least pull up the shops with those words in the name or restaurants with those menu items. Navigating the park with a picky eater kid is difficult.
The new update needs updated. The ride times in the park are all inaccurate!!! They need to add the menus to the app for all the dining places to make it more convenient for guests. The looks is better but that does not make up for all the other major short comings.
This app is total junk! Searching for attractions it wouldn’t show what we were looking for. When I did find something and I hit the option to get directions it would give directions from a random spot in the park, not from my location.
Can’t log in. Forgot password link doesn’t work. Multiple emails and calls to customer service. Wasted two hours at the park using my season passes. My sons app works times are not even close. Will say 15 min it’s an hour. Completely pointless.
This app worked great last year. This year it is so much worse. The wait time filters don’t work, so you have to scroll through everything in the app to find things. Please improve or go back to last years format.
Trying to update yearly passes as gifts and you can’t tell which one was updated. Charges my credit card just fine, just doesn’t keep track of which passes are upgraded and which are not.
After updating this app, my season passes and drink/food passes that I had added for the 2024 season disappeared. I had to redo everything. I hope this doesn’t happen every time there’s an update.
Love Cedar Point, hate this app. All the wait times are fictional. Says 60m wait but it was actually 180m!! Making an account was a nightmare with bugs and errors. Navigation looked cool until you close your phone and it breaks. Do better Cedar Point.
The map/location is a mess and the worst one I’ve ever used. Don’t know why all other amusement parks have figured this out and Cedar Point hasn’t. Don’t waste your time downloading this app.
This confuses me because I thought Cedar Fair owned Kings Island and Cedar Point and Kings Island’s app is TOP NOTCH. Cedar Point’s, weirdly enough, is wildly awful. The interface is clunky, you end up tapping things you never meant to, the pages don’t always move, and it took forever to load up to begin with. The worst part was the inaccuracy. Wait times were 100% wrong no matter how many times I refreshed, sometimes while in line, and there was no info on what was happening with the rides. For whatever reason the coasters were being shut down every couple of hours in rotation. There wasn’t a single one that was open and operating all day. They were always closing for maintenance. I assume this was a staffing issue but idk. There was no info on these shutdowns in the app, like when it was closed, for what, and when we might be able to expect them to reopen. Instead it just got removed from the list of rides in the app. Two things these issues caused was that I had bought a fast pass for Raptor. I was mere feet from the gate when it started sprinkling and the ride was temporarily shut down. The ride then did not open for the rest of the day. There was no information on this, the ride was just absent from the app. This is where I assume there was a staffing issue since the ride was working perfect right before the rain. The second one was the Maverick. The regular line was 1 1/2 hours but the fast pass lane was less than 15 minutes. I refreshed the app a few times and I even checked the main gate and confirmed the wait time was accurate. Based on this information I bought the $17 fast pass (by the way what the heck are these prices even Disney fast passes are cheaper) and headed over to the fast pass lane. It was almost as long as the regular line and the wait time at the gate entrance was estimated to be 45 minutes!! I double checked the app and refreshed several times and it continued to show a wait time of less than 15 minutes for the fast lane. The staff at the gate confirmed the time as well. I didn’t have time to wait in either line since we were driving home, but I felt like I was fooled into spending $17 when the app wasn’t displaying accurate information. I also spent $10 on the Raptor fast pass and never got to use it. I don’t have as much of an issue with that one since it was simply inoperable but again it would’ve been nice to know why. All in all a rough time because of this app. But it’s almost impossible to navigate the park without it. There are a few map signs that you can take a photo of but there are no paper maps anymore and the only way to navigate to the smaller attractions, shops, and food spots is to search in the app. With everything they have going on you’d think they could afford better app design. A part of me was like “they can’t program an app but I’m trusting their coaster technology”? 😭😭😭
Update: omg I love this app! Granted, I get Fast Lane Plus every Time I visit, so wait times etc are not an important feature for me. The picture thing took two seconds to complete the first time I visited this season. Cedar point staff are so efficient! I worried I wouldn’t be able to use my barcode to get into the parking lot the first time since I didn’t yet have my pic for the summer pass, but that went smoothly as well - gate opened right up. Got to parking spot, used “mark my spot” feature, which absolutely came in handy on my way back. Now on the map itself, you can filter by coasters, thrills, restaurants, kid stuff, whatever. Using the map was a bit of a learning curve, but it’s so awesome. You just turn your phone until the arrow thing indicating your current location points to where you want to go, and then start walking. The attraction locations marked on the map are helpfully the entrances to each ride…. Yeah I’d never choose to navigate cedar point without this app. One negative is if you prefer to take in the park and keep your head out of the phone - the app can’t help you there! Old review: I tried to add a picture to the season pass purchase but the app had a bug and wouldn’t let me. So I’ll have to add the pic at the park. I tried using app feedback but those questions were about my visit and I haven’t arrived yet. Wanted to let you know in case you’d actually like to sell passes using this app?!?
Ride times were not updated well. The ride wait time icon color NEEDS to be changed because it blends in with the background so I had to have my phone like 3 inches from my face and stair at it for 5 to 10 seconds just to try and read what the wait time was per ride. In order to see ride times I had to be in the park which I was and I think four or five times the app told me I wasn’t in the park when I was looking so that bug needs to be fixed. Wouldn’t load easily sometimes things I clicked wouldn’t load at all for me or my dad and we have different cell services. Don’t know if anything could be done about that but it would be nice if something could be done about that but not necessarily the app’s fault.
People are rating this one star because they can't see ride wait times when they're not in the park. Why do you need to know how long the lines are if you're not there?! This app is designed to be used by people in the park. If you are in the park, this app is super helpful. My wife and I planned which rides to go on based on the wait time. For each ride we went on, we found the wait time estimate to be very accurate. Also, when it came time to eat, the app made it easy to locate places that offered the food we wanted. Lastly, we received notifications of things we might be interested in. One of those things was the new Valravyn Dippin' Dots. My wife loves Dippin' Dots, so of course she wanted to try them. The app told us where to find that particular flavor by highlighting where we were and showing us the path to take to get there. It even gave us a time estimate of how long it would take to walk there (as it did for each of the rides). We referred to the app SEVERAL times during our visit and felt the need to post a positive review, due to how useful we found it to be.
The app is good, but just needs a few tweaks to improve it. First thing to update are the descriptions of the rides. We need actual info not flowery language describing the ride. People carry bags, so state whether there is a box at the top of the ride or a locker system. Then state where the box or locker is located. A link to explain the locker process would be helpful. Second, the find a restroom feature should have the guided walk feature like the rides do, so that if you select a restroom it will show you the route. Third, the restaurants need actual menus with prices and ingredients, so you can decide whether you could eat at a specific spot due to allergies, dietary restrictions, or money if you’re a teen. Third, the wait times aspect is fairly accurate, but you should not have to login to check wait times. There have been several improvements made in the park and on the app. I’m encouraged to see what will be added next.
I am aware that this isn't about the app but one complaint is that the app is constantly wrong about wait times and when rides are down so, now on to my major point. So today was my first time riding the Valravn at Cedar Point, and I thought it would be a great ride, then I realized that the 2nd and 3rd were limited to the best experience because when the coaster bends down and anticipates the big dive the 2nd and 3rd row can barely see the drop then it goes down and if your not on the outside of the 2nd and 3rd row you can only see the back of the 1st row and a little bit above the seats depending on the size of the people in front of you, so the reason that I actually care about this is the way they put the people in the first row, they sometimes our entire families of 5 and over in the first row and take up nearly the entire row which is garbage because the amount of people waiting to ride in the first row get cut off because the entire family sits up there and takes up all the space for the fist row, which is usually crowded already and this happens often cutting off so many people, with or without fast passes!
This new version is terrible. I had the previous CP app at the beginning of the 2017 season for our first 2 visits and all season last year. It was great to use, very easy to navigate and user friendly and fun to look at the map. I had my season passes attached to my app so I could just have the employee scan my passes from my phone. Now when I opened this new version they are gone and I have to re-enter them (after I find them again). I also have the FunPix plan and I can no longer access my funpix account from the app. I don't know why as I am using the same information. It keeps blocking my access. And there is nowhere I can find in the app to send an email for help with this. I am very frustrated and am going to be extremely upset if I have lost all the pictures I've paid for and accumulated that I had saved on this app. The app is also very drab and boring. It's just not bright and fun like the prior version. I probably won't even bother using anymore unless I can get my FunPix account to work:/ Very disappointed in this new version.
Worst App - horrible info - guest services hits info
My stay at breakers great, the park was ok. It would be better knowing where to find things. But worst of all we spent extra money and spent a lot of time trying to find the meals and Snacks on our premium meal plan. Waited in line only to fine they don’t take it? Or wait online only to find out the food you wanted isn’t on the plan. And where are the snacks? Take a picture of the maps located all over! They don’t tell you what’s open or what’s available on the plan. 3/4 of the day my wife found a guy with a brochure that had the info we have been looking and asking for all day! He didn’t want to give it up said take a picture my wife was like I came to a thrill park I didn’t carry the phone with me. Not to mention a lot of the places were closed, serval rides were closed to. This app needs this info and way to fine your plan what is on it and what it available at the location. Also are rude down for the day or short period, can we get alerts when ride stores and vendors open? Also paid for funpix. Some of the kiosks were working again what a shame. No signs machine unlocked. Not signs saying closed. These add-on seemed like a scam! Good idea if things worked, you had info, store were open, but, instead let’s keep you wasting your time and enjoyment by playing scavenger hunt.
I feel like this can be a great app for when visiting cedar point. I have a few ideas that I think could improve the app. 1. Make it so you can see wait times while out of the park - this way people who commute over 30 minutes can decide if they want to go based on wait times 2. On the interactive map make it so when you click on an attraction include a POV that can be viewed - allows people who aren’t regulars at the park to decide what they want to ride if it’s a busy and only at the park for 1 day 3. Make a tab just for the season pass that shows all add-ons and not just the meal plan 4. Add a feature that shows how populated the park is on a given day by adding trackers at the entrance and exits of the park to allow people a knotted option to determine if they want to go based on wait times 5. Add exclusives to the app to entice people to download the app 6. Add live video like from the website and add behind the scene exclusive videos from in the park 7. Release news about the park on the app like a blog I hope that some of these ideas get taken into consideration to help progress the app and what I feel make it more enjoyable for enthusiasts and the general public.
I was most excited about being able to load my season pass onto my phone so that I don't need to constantly dig it out. (and hold up the line of people behind me) The exercise of loading the pass into the app worked perfectly. When I reviewed it, however, the information it displayed was not accurate. the app said that I had visited the park 5 times this year when I have not yet gone. Additionally the app says that I do not have a dining plan associated with the pass when I have used the dining plan without any issues at other Cedar Fair parks. Once the rough edges get sanded down I think this will be a most useful app. But until then...
I honestly do not understand who the creators of this app were considering when they designed it. Apart from “wait times”, nothing that guests in the park actually need or want are built into the features. No information on when the rides or attractions open &/or close, what the rules around baggage are, no ability to tap into restaurants, the search bar was not providing results, and while trying to scroll through attractions, the list constantly glitched and changed the order. The one useful feature of the “wait times” doesn’t even work unless you’re in the park. I’m not sure why halloweekend activities weren’t linked into the app. I completely gave up on even using it while I was at the park this weekend. It’s a great concept, but there is a ton of room for improvements
Really not sure what all the bad reviews are about, this app was extremely helpful throughout the day. We used the interactive map between every ride to find out wait times, walking directions when we just weren't sure, and locations of restaurants and what was on the menu. There are tons of useful filters for the map that allow you to just see all the coasters for example. Since we purchased the all day meal plan, utilizing the app to view restaurants and filtering by meals allowed us to eliminate the guess work and locate the best place to dine. Truly a MUST HAVE app when exploring CP! ...just make sure you connect to the free in-park wifi!
I love the coasters and rides of other sorts! This place is always BOOMING, meaning longer lines and other things, yet it still makes it fun to ride coasters even though it freaks me out (Pipe Scream, etc.) but also thrills me. Snoopy Land also gives nostalgia and it makes me happy seeing things like Linus’ Beetle Bugs! I like everything about the place and I believe thousands upon thousands can agree, yet some may disagree, but it’s a good place to get things off of your mind! My favorites might be the Woodstock’s Express, Linus’ Beetle Bugs and Monster, but these are only three of the many I love.
This app is great for what it is intended for, I would love to see a few improvements however. 1. CP, if you could please add an option for your users to sort your coaster waiting time list, that would be awesome! Say for example my top 3 favorites are the Millennium, the Dragster, and the Maverick. I would like to be able to put them on the very top of the list for easy, fast, viewing. Or I could sort them by area if I wanted to. Right now they’re just in alphabetical order, and of course the park or my preferences are not. 2. I’ve noticed that your advertised waiting times are not always up-to-par with what the wait time is at the front of the entrance, and that sign is always generally accurate. Perhaps the person at the front of the queue should be updating the app (if they are not already). In general, the app doesn’t update as frequently as the sign entrance does. That’s all I can think of as of right now, I will update if I think of anything further. Otherwise, great idea for a great app!
It's an embarrassing shame that the best amusement park in the world has to have an app where the only way you will see the wait times for rides is to have the GPS turned onto "always" even when I'm not using the app. What a terrible drain on my battery and an unnecessary invasion of my privacy. Other amusement parks, including Disney, will show me wait times as long as I'm connected to the Internet and I even have all GPS feature is blocked. To me this looks like an obvious attempt for Cedar Point to track me for their own data and demographics in exchange for giving me ride wait times. You would think paying for it in admission with a fast pass (which costs more than a Disney ticket for the day) would at least let me see the ride times without having to turn on GPS.
I downloaded this ahead of our trip to look through stuff and found it to be very good for planning and learning about what the park has to offer. I had planned to use the map function in the park but apparently, the app doesn't work in the park. There is some sort of interference in the park (I also couldn't text or call while I was there) even though my phone had full bars and 3G. So it was useless. I'm sure it isn't the apps fault because I couldn't use my phone at all, but I can't give it 5 stars because when you take away the stuff that didn't work, there's not a whole lot there that makes it worthwhile.
I downloaded this app to use the map and find wait times. This was a complete waste. It said I had to have location services on for wait times, I turned them on and then it said I wasn't in the park when I was in line for a ride! The GPS showed me in the park. The app took forever to load and it was a complete waste and frustrating. I tried to order fast lane passes and I kept getting a weird error or the page wouldn't load. I found later in a store they were sold out but it should just say that rather than have a technical difficulties error. Cedar Point needs to make some serious investments in their app to be competitive. Hershey and Disney's app are by far better. Overall, I don't know if I'll back. Cedar Point was subpar in general compared to those parks.
The official, Cedar Point app! Get more out of every day at the park with ride wait times for your favorite rides, an interactive guide map that will help you find the fastest route to any place in the park, easy access to your FunPix photos, a complete listing of all the entertaining shows and events, including show times, so you won’t miss a minute of the action. Buy tickets or store your Season Pass on your phone and receive special offers and discounts only available to app users. Everything you need to make your day at Cedar Point the best day ever! Use the free Cedar Point app for: • Personalized experience based on your likes and interests. • Wayfinding for events with multiple locations. • Click on a particular location to view events that are happening at that location. • Addition of ride status • QR codes on in-app tickets • New onboarding prompts to provide more context for permissions due to iOS 13 • Updates to message inbox to provide more context for permissions due to iOS 13
