I haven't actually used the app, but so long as I can reserve my tkts I'll be happy. However, the one thing I am missing from this app is the ability to order food and have it ready when I get there! Make this happen, people.

2 months ago, MatthewL65

Update destroyer usability, I now just use Fandango.

Used to use and love the Cinergy app, but the update made it impossible to view all the showtimes at one location for a certain date. There’s nowhere to route you to today’s showings at a theatre. Like WHAT?! Either way, the redesign LOOKS okay, but it’s unusable.

1 month ago, Barryk501

Broken App

Since the last update the app no longer seems to work. It doesn’t show any movies nor does it give you the option to buy tickets. I now have to go to the website to do all of this.

1 month ago, Girebel

Used to

The app used to work great but now current movies don’t show up so I can’t even get tickets or anything. Fix this please

3 months ago, Auz.A

Update RUINED the app

The app was perfectly fine before this update and revamp. Now I cannot even login. Sometimes it works and sometimes it doesn’t. The website is laggy, does not work, cannot even checkout without problems. Not all showtimes are listed either. Had to go online to the actual website to book tickets, extremely more difficult to work and navigate than before, this update has absolutely made me want to delete the app altogether. Very disappointed.

5 years ago, ic508

Please fix your app

App is not working please fix When I put in payment information after selecting seats it tells me “something went wrong please try again” but the payment still goes thru? I was going to try again but I noticed that the payment did get taken out of my account. I did advise a manger at the Midland Cinergy and they advise they could contact their IT Support. I recently bought tickets again and did the same thing. Can you please fix this issue? Thank you!

2 months ago, jcajis

Update changed everything

I don’t generally write reviews but I do feel the need to say that the update has caused me to not even be able to use the app anymore. I can no longer see my bookings I had coming up, cannot look up movie times and honestly have had to use my computer to buy tickets but it still not as friendly as before. I hope they continue to work out tue bugs because unfortunately it doesn’t seem like the new app was really Ready.

6 years ago, jedimaster0416

Works

The app works great but what I want to know is when tickets will be available for Star Wars: The Last Jedi for December 15th. They’re available on Dec. 14th and have been for awhile. I’ve been waiting awhile now for tickets to be available for purchase on Dec. 15th. When will that be done? I can go somewhere else (to a competing cinema) and purchase them right now if I want to but would like to see it at Cinergy. Let’s get a move on it.

8 years ago, Candykane1978

WHAT HAPPENED CINERGY!!!

The app was absolutely wonderful in the beginning but for the last few months now it won't do a thing. Just like everyone else says all you get is the "please wait". It is definitely your app Cinergy so why not pay attention to your reviews & fix it cause I for one have started using the other theater in town because of the convenience with the app that they have that works without fault every single time.

4 months ago, Admartinez214

Can not log into app

Super easy to use on the computer no problem signing up and logging in. No problem logging in to my account through Safari but when trying to log into the mobile app, it keeps telling me “ problem logging in. Please check your details.”

8 years ago, Chakee

Working again!! iOS 9

Finally... Don't know what happened to the app for a while there, but let's hope this time they provide the support this app deserves from here on out.

8 years ago, BigBoyIndianBiker

Movie App

Well I was getting furious with the last update since it would not work. I deleted the app and reinstalled it and now it works great.

8 years ago, Mea Ted!

Please wait!

I downloaded the app and was able to create an account & successfully sign in. I bought some tickets, received confirmation, and was feeling good about the app. When I attempted to check my fun card balance it went into "please wait" death mode. I am running the latest version of iOS as most of the other reviewers, but not sure if it has anything to do with this issue. Thanks!

3 months ago, texas-15

Not user friendly

Why fix something that isn’t broke?! Mobile app is not user friendly and is a lot more time consuming having to exit out and start over every time you want to check a different movie time. I would give it half a star if I could. Do better Cinergy!!

8 years ago, Stickp138

Fun Card Issue

Everything else has worked for me except the fun card function. I also get the please wait and it won't do anything after that I have close the program.

8 years ago, cgh-Mid

Just sits there and spins

When the app is launched it just sits there and spins "Please Wait" while it locates a theater nearby. Yes, I do have the location services turned on. Using the web site for a mobile browser works right away. Make sure the app works before you launch it!! Try again.

10 years ago, ChecDaddy

Facebook

It works good on my end but does not allow you to sync with Facebook. It just says not signed in. When you click on that tab it does nothing.

3 months ago, Anthonygc

Can’t log in

I always used the app. But because they updated now it won’t let me sign in. it just says sorry error. Why try to fix something that isn’t broken.

5 years ago, Brandon armstrong

Bad for people who use voiceover

When somebody who is blind use this app, it’s not very accessible. You can’t view showtimes, or select different dates to view them. You guys seriously need test this app with voice over before you just put it out in the App Store.

8 years ago, UneeKThanG

Does NOT work anymore

This app worked when I first got it and now it hasn't worked in a few months. It should have been taken care of by now you would think. Finally decided to delete it. Very disappointed!

8 years ago, StopSpamTexts

Doesn't work

App freezes and is basically useless. Signed up, got the dreaded "please wait", I let it wait for 15 minutes, nothing. Closed the app, reopened it, stuck at red Cinergy screen, just frozen. Also irritating that you can't buy Cinergy tickets on Fandango.

3 months ago, San#75

New phone app

I never had problems with the old app but now with the new updated app. I can access my account via phone app. This is very disappointing. They need to work the kinks out soon.

8 years ago, MrPrice_isRight

Terrible!!!!

Like all the rest say...this app was fantastic in the beginning, I have also began using the other theatre in town due to this app not working hopefully Cinergy will fix this problem soon. If I could I would only rate this app with a no star.

3 months ago, Little Duetsch

No Access

I can access my account in browser but am not allowed access to my account using the app. I get the response “Something went wrong”.

7 years ago, russell_314

Outdated

The current version is over six months old and was still outdated then. It lacks basic features like touch ID and no Apple Pay. You want me to put my credit card details in your app... Yeah that's funny 😂

9 years ago, romans8

Does not work!!!

Came to write a review on how your app is not working but seems everyone already beat me to the punch. So everyone is having problems, you know and haven't fixed it. Very poor customer service..

10 years ago, BrittanyJordan14

Does not work

Do not use this app to buy tickets. It will change the date of movie without you knowing it. Cinergy did refund my money but until this is fixed I won't ever use the app again.

8 years ago, DarkNikon

Please wait of death

It worked great the first time I used it but after that all I get is a please wait of death icon. Why did you leave Flixster at least I was able to see what was playing 50% of the time.

2 months ago, my clan is jeffy sml

This app stole my money

I tried to get tickets and it didt work for hours then look at my account and 210$ was took from my account for the same sets don’t ever get this app they steal money

3 years ago, texas girl 2021

Don’t use the app

Use the website. Otherwise you pay a booking free. It was literally $8 more for me to use the app, then to use my laptop and order on their website.

10 years ago, Avid NFL fan

Fix this app!!!

When I try to purchase tickets for a 7:00 show around 5:00 all that shows up are the showtimes for 9:00 and 10:00. When I check the app around 10:00 it jumps to tomorrow's date!

9 years ago, Kthomas7

Terrible Performance

As a certified quality professional, I can attest to the fact that this app is of very poor quality and it should be removed until the bugs are worked out. Kenneth Thomas, Ph.D.

9 years ago, textunes

Update broke the app

Used the old version for a few months. It worked ok. Installed the recent update and now all I get is the red start screen. It just locks up and stays there

3 months ago, srry.idc18

update

since the new update i have been unable to log into my account. i’m trying and it keeps telling me “something went wrong” is there any way to fix this. because i have points saved up there and i’d like to be able to use them and preorder tickets etc.

8 years ago, Kmick71

Worthless

This app is completely worthless. When first down loaded it, it worked great. Now nothing. Just keeps saying " please wait". Please fix it

8 years ago, Pinky0923

It doesn't work!

It doesn't work! I have downloaded the app several times and its just a bad app! Once the app works it should be awesome! But all it says is Please Wait!

9 years ago, Oracle81

Should be a negative

The app doesn't even load, it's just taking up room. You're better off not downloading this at all.

10 years ago, Jakl826

Can't buy tickets >:(

I can get all the way to buying tickets and then When I get to choosing my seats, the seats don't pop up. Please fix or the app is useless.

10 years ago, MikeK66

Unable to Search

I wasn't even able to search for a local theater. Kept getting error messages.

9 years ago, Kurtis Lindsey

App will not open.

It worked before the iOS update. Stuck at the opening screen. Disappointing...

3 months ago, LreneeS

Still can’t log into app!

Why is this not fixed yet?

3 months ago, erikfunk

Does not show tickets

Tickets do not show up on the app. Have to keep ticket email.

3 months ago, SMo5

New update is horrible

My tickets are now gone

8 years ago, Biggin0424

I've waited long enough!

This app was good, and now all it says is "Please Wait"... Cant reserve tickets, cant see whats in theaters, NOTHING, ZIP, ZILCH.... NADA! I guess Regal Cenemas are going to get my money until this is fixed!

4 years ago, PSQuick

App doesn’t work

The app continues to load but never loads information.

8 years ago, MrossCC

Useless

This app does not do anything. Just keeps spinning and saying please wait. Needless to say I deleted it after five minutes.

9 years ago, Cyndidfoster

Won't open

I used to love this app but I can't get it to open anymore ;-( please fix soon! Cinergy is awesome and the app used to be.

8 years ago, Ronnysgames

Waiting...

App worked good once. But now it just does nothing on a start-up screen

8 years ago, Love To Cheer

Still not working!

Fix it please!

8 years ago, Rosellagduarte

App doesn't work

Why doesn't this app work? It just sits there. Useless piece of app

Description

Experience the ultimate convenience and enhance your Cinergy Entertainment Center visit with our feature-rich mobile application. Designed to make your moviegoing experience seamless and enjoyable, our app allows you to book movie tickets, order food, and even pre-book your favorite meals for a hassle-free cinema experience. Key Features: • Movie Ticket Booking: Easily browse through our extensive movie selection, view showtimes, and book your tickets directly from your mobile device. Say goodbye to long queues and secure your seats in advance. • Food Ordering: Indulge in a delightful dining experience with our chef-inspired American favorites. Browse our menu, customize your order, and place it through the app. Whether it's savory appetizers, delicious entrees, or tempting desserts, our app lets you conveniently order your food with just a few taps. • Pre-Book Food for Movies: Save time and avoid waiting by pre-booking your food for movies. With our app, you can browse the menu, select your preferred items, and schedule their delivery to coincide with your movie showtime. Arrive at the cinema, pick up your freshly prepared meal, and enjoy it during the movie without any interruptions. • Exclusive Offers and Promotions: Stay updated with the latest promotions, special discounts, and exclusive offers available at Cinergy Entertainment Centers. Our app keeps you informed about exciting deals and rewards, ensuring that you make the most of your visit. • Easy Payment Options: Enjoy a hassle-free checkout experience with our secure and convenient payment options. Whether you prefer credit/debit cards, digital wallets, or in-app payment methods, our app ensures a seamless and secure transaction process. • Personalized Recommendations: Discover movies and food options tailored to your preferences. Our app utilizes your viewing history, favorite genres, and previous orders to provide personalized recommendations that align with your tastes and interests. •Cinergy Center Information: Access essential details about our Cinergy Entertainment Centers, including addresses, contact information, operating hours, and directions. Plan your visit and explore the various entertainment options available at each location, from bowling and laser tag to axe throwing and virtual reality. Download the Cinergy Entertainment Mobile App today and unlock a world of convenience, delicious dining, and memorable cinema experiences. Embrace the future of entertainment and elevate your Cinergy visit with our user-friendly and feature-packed app.