I've been reading the Daily Herald on-line every day for the past two years. Although the old app needed a little cleaning up, the entirely new version is riddled with bugs, links that don't work and a new user interface that is much more clunky and non-intuitive than it was before. A few changes would have been in order but this new version is a mess! Hope you're working on this or viewership will dramatically drop!
Upgrade? I Would call it more of a downgrade. It Crashes all of the time!! Often times the most updated paper is yesterday's issue not the current issue. I have news for you Daily Herald, yesterday's news is old news. The only thing good about the new app is that you can print from it; otherwise, it was a major step backwards. It doesn't look / feel like a paper, and personally, I liked how the old version did. The ONLY modification that was needed on the old app was to enable printing, otherwise it was just fine. Oh, and did I mention it crashes ALL OF THE TIME??!! Get it together Daily Herald!! Read your reviews, and fix the app!
Compared to the WSJ app, this app is outdated. It doesn’t have a zoom page view by tapping, it instead opens a reader page. You can zoom by using your fingers on the screen…..which is fine, but not as intuitive as having the option for zoom or reading pane. i’ve read comments about not getting the current edition, I think that’s the users wifi problem. when that’s happened to me, by wifi had issues.
There was nothing wrong with the old app as far as I was concerned. Now I can't think of anything I remotely like. It sometimes takes over an hour to download and even if it says it downloaded when you try to open offline it's unavailable. I don't like that you can't read it by section. I have yet to read one paper without getting booted out at least once. Some sections repeat 3 or 4 times before you can get to the next section. Most pictures have horizontal lines through them and you can't make them out. Newspaper circulation seems to be dwindling and this doesn't seem to help. Please please please fix it!!
I have been using this app for a week on iphone as well as on ipad pro. It works fine and I have not encounter any crashes so far. Keep up the good work. As for the news, it would be good to have more positive local news, since most national news now days are too gloomy and focus only on the negative. Got to have positive news to provide positive energy to the reader!
Since the redo of the DH app, I have not been able to get in to read the paper that I subscribe to. Since I travel to see family now instead of business, it would be nice to be able to read what is going on at home. It keeps asking for an email address and password that I never had to set up before and never was asked to set up. On top of that it does not allow you to set up and load in. Who ever designed this new update should be shown the door and to find someone who can properly design something that works.
This app is not working…I have been a daily reader of the DH digital edition for many years….before that a paper edition reader. Prefer the digital. I can not get to the actual paper at all. I login and when I click on the paper it keeps taking me to my Login page which says Logged In. I am in this vicious circle. I reloaded the new app. Still not working. I opened my old app and it automatically put me in the new one and I could not go back… You need to communicate or you will lose your readers!!!
I am disabled, and cannot read the print edition. You’re continued “ updates “ make the paper ridiculously more difficult to navigate after each revision. Besides constant crashing, my frustration and patience is at wit’s end. If your readers opinions are important to you, then fire the current people masquerading as IT specialists and get this app back working properly. I will be one of the Herald’s lost subscribers if this is not corrected. Hoping this will not fall on deaf ears. # FIX IT
ALWAYS CRASHES!! There isn’t a day goes by that I try to read this e-edition but it always crashes. I send feedback to the Herald’s IT Dept. but there response is always the same: Delete the app, restart your iPad, then download the app from app store, the guess what -then same problem comes back a day later. What a useless IT Dept. the Herald has. They refuse to listen to the readers about fixing this bug and updating this app. HOW FRUSTRATING THIS IT JUST TO TRY TO STAY UP-TO-DATE ON TODAY’S NEWS!!!
I was trying to read the Sunday edition and every time I got to a certain page, the app crashed! Tried to go to another section and it crashed again and each time it crashes it has to reload and you start at the beginning of the paper, not even where you left off. This app is useless!
DH, I pay for a digital subscription but most days can not read all of it without the app crashing. Today I cannot even load it without crashing, either on updates iPhone X or on iPad. This level of service is unacceptable. Please hire whatever engineer or hosting company you need to in order to fix the chronic issue.
This app has gone from reliable to worthless. I can’t get further than the couple pages before it starts crashing, requiring reloading and trying again until finally giving up. (And to think I had to buy a subscription to experience this frustration.)
Never had trouble with old app or the Trib App. Lucky if we can get through a day without crash. Today can’t open at all. Have reported multiple times with responses the issue has been corrected. Ha. Never is. After a life time of reading the Herald, I will not renew my subscription and will not read this paper any longer.
The app crashes frequently making it difficult if not impossible to red the paper. I provided feedback via their site and their response was they knew about the problem and were working on it - over a month ago. Ridiculous!
Had to walk out in the rain to get the paper today because app crashes on any page after a blank page. Have to agree with Abbey's post. Upgrade is a flop. Used to catch up on Lake County from anywhere in the world in my travels, but now frustrated every morning right at home. Going back to paper....
The new apt will crash every day somewhere in the middle of the paper. Yes, the paper was completely downloaded. I can never, ever, retrieve the individual page selection at the bottom of the page. I have two iPads and the it is the same problem on both!
Terrible app. Very inconsistent. Works fine for weeks and then it constantly crashes when swiping across pages. Daily editions are late being posted. Support is pretty much clueless about fixing the app. Don’t bother with downloading app just buy the paper edition it always works.
The "upgrade" turned out to be quite the "downgrade". It is now impossible to read the Daily Herald without starting over at least 10 times. And then, the app just shuts down for no reason. Happy you have charged us more for the paper.
No reading view option, no tap article for full viewing, no single page viewing. Did anyone test this before putting it out? The Trib is even superior. Please bring back the old version until you have a new "tested" version. iPad iOS 9.3 user.
A bugridden piece of junk that crashes several times per reading. Downloads work sometimes,or partly, you never know. No version numbers either so we can't tell if its updated. Shame on you Daily Herald.
The Daily Herald should do an investigative report on the failure of their own app! This app stops working every day. Whatever I’m paying to see the paper electronically is not worth it. Get with the times DH! I’ve contacted the DH twice and they say it’s not their fault. I don’t believe it!
What idiot pushed through this horrible, cumbersome update? Your paper is now unreadable! Navigation is terrible. Bring back the readable app (version Nov 13 and prior) or I cancel. You can’t even read this hot mess you’ve created. What a joke.
Always amazes me when a working app is updated to a broken one. Using latest iPad, all my password/login info correct. Just sits and grinds to a blank screen. Guess IT ran out of money to test the app.