This theater has become a family favorite! The staff is very helpful and extremely friendly. The seating is comfortable and I love that I can go online and pick the seats that I want. Especially for the blockbusters that are starting to come out again! I’ve ordered food at the concession stand and even had it delivered to my seat and everything we have tried there has been very good!
I’ve had this app for a long time, and I have to start by saying it is so much better than when it first started. Two major significant problems with this app right now…. Please fix! First is that there is NO option to contact anyone on the app, about problems with the app. The theater level personal aren’t involved of app development so they cannot help me if there’s a problem either. Who is someone supposed to contact if something is going wrong in the app? Second, and VERY annoying is that there is not option to go back to previous screen. For example: When I am looking at the movie showings for the day, then select one to read more about it-I now can only access that movie information and it’s showtimes. I cannot simply select an arrow to go backwards and continue to look at and read about the remaining movie showings. I have to select “Home” again to see the list of showings and it is back at the top, not where I left off Finally, my app froze when I was trying to move between the upper L menu, the “more” menu and their different options.
This app used to be pretty effective, simple and easy. But for some reason they changed it a couple months ago a ugly color scheme along with many annoyances. Constantly having to log back in to your account because it logged you out or the simple fact that once you buy a movie ticket, it doesn’t always show up in the app and you have to go to your email to find it. Not only that but taking away a saved card or having no other payment methods besides having to type out your card every single time is quite annoying. I have no idea why they took a step back when updating the app.
If you need to change your booking, it’s a nightmare. Your policy states to make changes in the theater, which I followed but it would have been easier to request a refund and rebook because I needed a subsequent change and the theater told me since I’d already changed once in theater all future changes had to be made there. Also, when in your theater, they don’t ask you if you’re a loyalty member but it’s promoted all over the theater. As someone who works with apps and digital experience, I would love to see you improve your experience as it’s pretty poor for fundamental transactions.
The app isn’t very clear on how to find tickets after purchase. It claims to be compatible with wallet which would actually make it easier to keep track of tickets but it doesn’t actually give you the option anywhere to add it to Wallet. It used to give you the option to add it to wallet from the e-ticket sent to your email but it no longer does. You might have to go though some emails before you’re scanned in so be prepared.
This app was never the greatest but it worked but I just now noticed all the movie tickets I’ve been purchasing since October haven’t been crediting to my reward’s because the app doesn’t keep you signed in. It constantly signs you out or won’t let you sign in and sends you in a circle. With a lot of other competitors having luxury theaters with perks I think I’ll switch to them and their reliable apps.
I have been going to AMC and using their app for about 5 years now. I wanted to try Galaxy and sorry to say after my experience with your app I think AMC will be keeping my business. I actually pay just over $20 a month for AMC membership and it is so worth it. I see your membership is free and I feel even at free I am not getting my money’s worth. You may want to rethink whoever is doing your marketing. You probably are not getting your money’s worth even if they are doing it for free.
Love their theaters. Problem is that when I showed staff the rewards section it states I get a discount on food but when I click on that nothing loads of what I can get a discount on or how much. Also telephone number worked with food to get points but not with tickets. Very confusing. Also when signing up online, the email it sent me had no link. I was able to sign up in the app. It should be easier to use…
They need to bring back the option to add tickets to Apple wallet. It’s a hassle having to print out the tickets because 9/10 the app doesn’t load in the theater or you have to search through your emails to locate the confirmation if you get a signal in the theater.
Shocked at how terrible and outdated this app is. I have to type my credit card every time because the app isn’t smart enough to look at my saved cards on my device. Same with name, phone number and email. Take ot one step further, why can’t I order and pay with the app?!? Just a very disappointing app for such a large company.
What has happened the the Galaxy App? It used to work perfect, but this last year it has not. Over the last few months I can’t even sign in because it keeps telling me it can’t connect to the server. There’s nothing wrong with the connection on my end, so it has to be yours. Sad that I had to give it a 1 Star rating, but until that issue is fixed, it’s staying at 1 Star. 😢
Well it’s a good thing I checked before leaving to go watch the movie. As normally I wouldn’t care since I have apps for everything. It seems the app has forgotten I exist and I can not find my ticket stubs. Logging in results in no connection to server, and no tickets show up under the purchases history. How about you take that technology fee and FIX YOUR APP!!
Not sure what happened, but the app isn’t working anymore. Was working well for years, but something is definitely wrong with it now. Had to delete it twice but still no luck. Notified Galaxy and they were no help at all. Been going to Cinemark and AMC theaters this past month, as Galaxy does not seem to care.
Company is very greedy and corrupt. They charge you like a $2.50 fee per person / per ticket you purchased. Bought tickets for family of 5 and paid a $10 fee. Had to change the ticket time and they DO NOT refund you the $10 fee. The staff at the theater are very friendly, but the management and those behind this app are Insanely greedy, corrupt, & unethical
Won’t let me purchase or show my tickets. I bought tickets using my account on the website and they don’t show in the app. The new format is cringe. The app is completely useless now. Not a good look when the competition has been upping their game rather than going backwards.
App won’t load or work — It says it can’t establish a connection with the network (the theater's network?) I can’t sign in or get past the sign in page. The app was working a few weeks ago, and now won’t work at all. Please fix/update it soon. Very annoying.
Does not remember payment method and you have to type card information every time. It does not show your purchased movies so don’t delete your email for proof of purchase. Pretty undeveloped app as it stands.
Literally doesn’t work, every time I open the app it says “sorry connection issues” no matter where I am or what network I’m on, I’ve deleted it and re-downloaded and it’s still broken. Don’t waste your time
The App has recently started to mess up on seat numbering. Seat #1 is not showing up in the upper rows. I go to the Legends location in Sparks NV. There are lots of examples, but here's a specific example: look at John Wick for Friday March 24th, Digital Screen, 9pm showing. The upper rows of seats DO NOT show a "Seat 1". This is a problem.
Once upon a time this app was great and I could order and view my tickets using it now it doesn’t even let me log into my account. Be sure to PRINT your tickets because you can’t trust this app any longer.
Noticed some irksome changes since the update: 1) My purchases have all vanished from my purchase history. 2) When I arrive for my movie, the ticket vanishes from the app. I have to dig through my email to find my ticket which renders the app pointless. 3) I am needing to type in my credit card info every time now. At the very least, add Apple Pay
THE APP WILL NOT ALLOW YOU TO CANCEL TICKETS NO MATTER HIW FAR IN ADVANCE! You must travel to the theater to get any refund and I physically was unable to due to a huge blizzard and they still wouldn’t refund me. I won’t use the theater forget the subpar app!!!!!
The new Galaxy Theatres iPhone App is here! See show times and purchase tickets from your iPhone. Get your ticket confirmation with barcode on your phone. Bypass the box office and head directly to the door person. - Redeem Vouchers on the app! - See Loyalty points and Rewards! - Watch trailers for movies in the app!