Love using the app to buy tickets to our new Cinegrill theater, but we have a gift card balance that is less than the total of what our tickets costs. We can only buy tickets with one payment method. It would be nice to be able to use the gift card balance and make up the difference with our credit card. So we can’t use the gift card balance until we go to a concessions stand at a standard theater?
The app works good most times, but has recently grown prone to crashes and issues with the “Add to Calendar” feature. This has only been observed on the recent versions of the app. Also here to echo the additional fees added for each ticket. If the customer can do it online, it should be more convenient and at least a little cheaper than what is currently implemented.
Spend $200 and we will give you $5!!!! Wow!!!! What a joke. Took my wife on a date to a harkins theatre, walked out the door spending $80 FOR TWO PEOPLE. Then they wonder why people jail break firesticks. Anyway, tried to see my point balance, took forever to load when I’ve only bought a few things with an account. And I tried to put my birthday in so they could bless me with $5 and the app crashed 5 times before it worked. They really don’t want to give you money LOL. You can’t even buy a drink with a “$5 concession!!!!!”
I like the app - works great. Works well with Harkin’s as well - great theatre company. Just one request. Please add the ability to filter by language. Regardless of language I am sure everyone would appreciate that feature.
Doesn’t work with Apple Pay and Apple Wallet anymore.
I tried buying Black Panther 2 tickets this past weekend and it just didn’t let me buy them. It used to work flawlessly with Apple Pay and then it would send the tickets to your Apple wallet. This was just a couple months again for the movie “The Invitation”. But it seems like they updated it to remove Apple Pay??? I said screw it and downloaded the Fandango app. Works with Apple Pay and all was good.
I love Harkins, it feels very comfortable and customer oriented compared to AMC. I don’t mind spending my money with Harkins because they put effort into making it nice and affordable for the customer. Plus they are clean and their popcorn is soooo much tastier then AMC. I appreciate that they offered popcorn during COVID shut down, it was so comforting!!
This app is so buggy. It will not load My Rewards when I’m trying to redeem a Popcorn Perk. When I check my rewards balance it also often fails to load/display the points. Just right now I was trying to purchase tickets and my theater was not showing available. When I went to the online version it showed several movie theaters and show times that were not showing on the app.
I have been going to Harkins theater for a long time. I have all the shirts and cups and it’s the best way to go to the movies ! AMC charges way more then Harkins dos .. and they are very dirty not like they used to be long time ago .. i my self never stop going i a movie nerd even have the Harkins blanket. I love it. ! Great job
I love Harkins, but this app absolutely stinks! I can’t even get into the gift store to buy a gift card, please don’t make it hard for you to take my money! I’ve tried on both the app and the website, striking out and getting error messages, even after refreshing pages and exiting/re-opening app. We’ve been loyal Harkins customers for years, but this app is really testing our patience and goodwill. UGH!!
Why can’t I add a ticket to my account? I typed the number correctly and got an error. Invalid; what does that even mean? Then it logged me out. I can’t get back in, please spend some time and money on fixing your app if you want to keep up with the times. The birthday awards are nice, more opportunities for discounts would be appreciated in these hard times.
Require full calendar access to add calendar event??
Quite slow compared to other theatre apps. Checkout experience isn’t ideal either. But what took me over the edge was the fact that the app was asking for full calendar access to add my movie event to my calendar. That’s just lazy and bad security practice. Please get better so I can increase my rating!! The app isn’t bad, but has some rough edges to smooth out.
I have been trying to purchase through the app for months now ever since and update it is not possible I know what I’m doing. The screen turned completely blank, no matter which way I scroll it brings up nothing as far as payment. Then my seats are locked for several minutes I have to wait to purchase from the website
Great core functionality, but the frustrating thing is that you can’t swipe to close pages and have to hunt for the almost-randomly located X button. Plus a pop up ad every time you open the app is annoying too.
Hello Harkins we need kids movie and there all lots of adults movie please put kids movie so that family can spend time together in the movie and thank you.
Ever since the big fancy update, as I’ve seen other people‘s comments previously, and still not fixed, it changes the expiration year to seven years in the past. Which means I have to delete the card and re-add it again and again and again and again! Get this fixed!!! Apparently nobody with the app developer read these things!
I get to payment and it times out waiting over 5 minutes for the payment to take. Then when you back out you have to wait for the seats you want to reopen. So frustrating and you have to pay an additional fee? Not worth the hassle.
I got a Harkins rewards card as a gift and tried signing up at a theater but I can’t even log in on the app. it keeps telling me wrong email/password but I’ve reset it multiple times and still won’t work. I also can’t create a new account with the same email so the app is just broken for me and customer service is terrible
I added my card and just kept loading, tried again and the same thing happen. Had to purchase on the website. What’s the point of the app if it doesn’t work. If they could add Apple Pay that would be get for now I’ll use the website or Atom.
✨This app is a great app it you want to get seats early I see nothing wrong with this app it’s a great way to get to your movie faster along with the COOL awards!✨
The app has problems everywhere. I love that it locks seats when you choose them but doesn’t save your cart so when the app crashes trying to buy tickets those seats are now lost and unavailable. I seriously question how companies roll out apps so half baked.
I have not been able to even get this app to function since getting it. Can’t believe that can have something so broken without fixing it. It loaded but there is a spinning symbol that just keeps going and the app is in unresponsive to anything I want to do.
This app is terrible. I’ve tried everything from deleting it and redownloading it and it tells me I have no connection even when I’m connected to strong wifi.
Would you like an app that you have to update every time you open it? Then this is the app for you? Do you also like paying $3 for the ‘convenience’ of a company to not have to hire someone to talk to you? Then this is the app for you.
Throws on processing fees at the last minute of $3.50 per ticket. In person at the theater there is no fee. Confused on why it costs more to do it online than to staff a box office to do it in person. It’s a shame that such a good system and well developed app is ruined by Dan Harkins greed.
I love Harkins but being forced to pay fees for purchasing via the app is nothing more than a money grab. By allowing customers to purchase online the don’t have to pay an employee to sell the ticket which is a money savings to Harkins. Nothing but pure greed.
What’s the point of booking online if I have to pay $1.25 to access my ticket. I am providing my device. I’m providing the Internet. I’m providing everything and you still wanna charge me no thank you
This used to be a great app. You could keep your ticket in your electronic wallet and pay with Apple pay. Now its been dumbed down to 1960s tickets and credit cards. I’m deleting and will use Fandango.
Why is this app just a hyperlink app to Atom tickets now? Used to work great…now the app sends me elsewhere and the ticket fee is greater too! Why did they break something that was working fine?
Overall the app is great if one is just using it to check the next movie times. However, the app frequently logs one out, despite checking the box “remember me” when signing in. I mention this as the app allows for five minutes for checkout - starting from the time the number of tickets are selected. The next step is to choose one’s seats (this is an important step, and will come into play later). Then checkout begins. The app instructs one to sign in - remember- the five minute clock is ticking- and inevitably it will inform one to sign in. Then the payment info is entered, and finally, one arrives to a “Preview” screen to preview the purchase. The clock is still ticking. If time runs out on this preview page, too bad - return to Start. When you do return to Start, you’ll likely want the same seats you selected the first time. Too bad for you. They are no longer available. Not because another moviegoer has purchased them - no, they are now in the Twilight Zone of internet holds. Don’t worry, they will likely be available in several hours though, should one have that sort of time to wait. Pro tip: DON’T select seats unless you’re absolutely sure you’re going to go through the entire process of purchasing, as once the seats are selected they are put into this hours long limbo, from which they may never return. Good luck my fellow moviegoers. I wish you all great movies with perfect audiences.
Well, I’m now forced to buy tickets ahead of time to ensure I get the seats i want. That would be great if i could use my Harkins gift card in their overly cumbersome check out process through their 3rd party vendor. I sign in to the Harkins app to pick my movie, then sign into their movie pass check out with another log in and password, leave the app to get my Harkins award number, come back and find that i have to start the process all over again. Fine... i restart the process, do all the log ins, and try to pay with my gift card. I can’t use it! I can only use the movie pass brand of card. On top of that, I have to pay a processing fee for the privilege of checking out through their app. What a great way to further drive customers from your business and to streaming in their homes. Personally, i find the fandango app easier to use. I still have to pay a service charge, but at least I’m not fighting the app. I still cant use my Harkins gift card there either, but, for a regular credit card or paypal transaction, it is much easier.
The idea of a rewards program is great, and finally adapting one of the lone things that AMC had over Harkins. The popcorn perks, great idea. For someone like me who goes to the movies once a month, it pays for itself and saves me in the long run. BUT THIS APP!🤬!🤬! This app fails significantly. The interface and ease of use is awful. You have to sign into your rewards and to your harkins app to buy tickets. Logging in to both, though in the same app does not link the account numbers together. No ability to copy and paste the account number into the required login field when buying tickets. From a user standpoint, this app is unpolished and years behind Fandango. I’d rather go direct to harkins to buy my tickets ahead of time and save on the convenience/handling fee from Fandango, but this app is a terribly experience and worth the cost of paying extra elsewhere. I hope they fix this app, because again the idea is great and long overdue, but until then, it’s just not the convenience it claims to be.
The Ultimate Moviegoing® experience starts here! The Harkins Theatres App is the best way to view showtimes, buy tickets, watch trailers, manage your My Harkins Awards account, find out about the latest movies, events and exclusive film series. • Look up movies and showtimes • Purchase tickets securely • View your digital ticket stubs • Add movies to your Watchlist • Purchase digital gift cards • Access your My Harkins Awards dashboard • Add money to your My Harkins Awards Account Balance • Select your favorite theatres • Be the first to find out about Harkins events and promotions • Watch movie trailers • Purchase discount tickets, Loyalty Cups and Gift Cards For information about, or to opt-out of, our data sharing practices, please visit http://www.harkins.com/Dont-Sell-My-Info
