Harkins Theatres

The redesign is awesome. The app always functions really well. Not a fan of the ads but I know you have to make that money.

Spend $200 and we will give you $5!!!! Wow!!!! What a joke. Took my wife on a date to a harkins theatre, walked out the door spending $80 FOR TWO PEOPLE. Then they wonder why people jail break firesticks. Anyway, tried to see my point balance, took forever to load when I’ve only bought a few things with an account. And I tried to put my birthday in so they could bless me with $5 and the app crashed 5 times before it worked. They really don’t want to give you money LOL. You can’t even buy a drink with a “$5 concession!!!!!”

I tried buying Black Panther 2 tickets this past weekend and it just didn’t let me buy them. It used to work flawlessly with Apple Pay and then it would send the tickets to your Apple wallet. This was just a couple months again for the movie “The Invitation”. But it seems like they updated it to remove Apple Pay??? I said screw it and downloaded the Fandango app. Works with Apple Pay and all was good.

I love Harkins, it feels very comfortable and customer oriented compared to AMC. I don’t mind spending my money with Harkins because they put effort into making it nice and affordable for the customer. Plus they are clean and their popcorn is soooo much tastier then AMC. I appreciate that they offered popcorn during COVID shut down, it was so comforting!!

This app is so buggy. It will not load My Rewards when I’m trying to redeem a Popcorn Perk. When I check my rewards balance it also often fails to load/display the points. Just right now I was trying to purchase tickets and my theater was not showing available. When I went to the online version it showed several movie theaters and show times that were not showing on the app.

I have been going to Harkins theater for a long time. I have all the shirts and cups and it’s the best way to go to the movies ! AMC charges way more then Harkins dos .. and they are very dirty not like they used to be long time ago .. i my self never stop going i a movie nerd even have the Harkins blanket. I love it. ! Great job

I love Harkins, but this app absolutely stinks! I can’t even get into the gift store to buy a gift card, please don’t make it hard for you to take my money! I’ve tried on both the app and the website, striking out and getting error messages, even after refreshing pages and exiting/re-opening app. We’ve been loyal Harkins customers for years, but this app is really testing our patience and goodwill. UGH!!

I have been trying to purchase through the app for months now ever since and update it is not possible I know what I’m doing. The screen turned completely blank, no matter which way I scroll it brings up nothing as far as payment. Then my seats are locked for several minutes I have to wait to purchase from the website

Hello Harkins we need kids movie and there all lots of adults movie please put kids movie so that family can spend time together in the movie and thank you.

Ever since the big fancy update, as I’ve seen other people‘s comments previously, and still not fixed, it changes the expiration year to seven years in the past. Which means I have to delete the card and re-add it again and again and again and again! Get this fixed!!! Apparently nobody with the app developer read these things!

✨This app is a great app it you want to get seats early I see nothing wrong with this app it’s a great way to get to your movie faster along with the COOL awards!✨

I have not been able to even get this app to function since getting it. Can’t believe that can have something so broken without fixing it. It loaded but there is a spinning symbol that just keeps going and the app is in unresponsive to anything I want to do.

As more and more theaters are going to reserving seats and using technology/mobile devices, I found that I can not use "Harkins' Movie Pass" (VIP Classic or VIP Ultimate". I receive these passes from friends and coworkers often. But my local theater now uses seating reservations and when I try to purchases tickets, I can not use the movie passes that I received. I have been told by Harkins employees that I must purchases the tickets in person at a theater in order to use the passes. PLEASE HARKINS, address this! Let me use my movie passes on your app or other third party apps.

This app is terrible. I’ve tried everything from deleting it and redownloading it and it tells me I have no connection even when I’m connected to strong wifi.

Don’t invade my privacy? Let me click the right theater instead of bricking (breaking) the app when you can’t track my location through wifi/gps

Forced to upgrade app every few days and it’s a PITA! Can’t understand why since it runs just fine and look goods. 😞

Why is this app just a hyperlink app to Atom tickets now? Used to work great…now the app sends me elsewhere and the ticket fee is greater too! Why did they break something that was working fine?

The app had been slow as long as I can remember. If a movie is popular at all good luck getting the seats to load.

I have full internet, wifi and data, data is turned on for Harkins, app is not working!!!!!!!

Love Harkins!!!! Between the Loyalty cups and popcorn!! It can be cheap if you know how!! 🍿🎥❤️

Literally shows ads when you start the app. You gotta close out of it…

Can’t get this thing to open for anything. Legend says it’s still loading to this day.

There’s no way you need to update your app every week.

Can’t use it.

Horrible app that continuously loads and is next to unusable.

I love their popcorn

Well, I’m now forced to buy tickets ahead of time to ensure I get the seats i want. That would be great if i could use my Harkins gift card in their overly cumbersome check out process through their 3rd party vendor. I sign in to the Harkins app to pick my movie, then sign into their movie pass check out with another log in and password, leave the app to get my Harkins award number, come back and find that i have to start the process all over again. Fine... i restart the process, do all the log ins, and try to pay with my gift card. I can’t use it! I can only use the movie pass brand of card. On top of that, I have to pay a processing fee for the privilege of checking out through their app. What a great way to further drive customers from your business and to streaming in their homes. Personally, i find the fandango app easier to use. I still have to pay a service charge, but at least I’m not fighting the app. I still cant use my Harkins gift card there either, but, for a regular credit card or paypal transaction, it is much easier.

Overall the app is great if one is just using it to check the next movie times. However, the app frequently logs one out, despite checking the box “remember me” when signing in. I mention this as the app allows for five minutes for checkout - starting from the time the number of tickets are selected. The next step is to choose one’s seats (this is an important step, and will come into play later). Then checkout begins. The app instructs one to sign in - remember- the five minute clock is ticking- and inevitably it will inform one to sign in. Then the payment info is entered, and finally, one arrives to a “Preview” screen to preview the purchase. The clock is still ticking. If time runs out on this preview page, too bad - return to Start. When you do return to Start, you’ll likely want the same seats you selected the first time. Too bad for you. They are no longer available. Not because another moviegoer has purchased them - no, they are now in the Twilight Zone of internet holds. Don’t worry, they will likely be available in several hours though, should one have that sort of time to wait. Pro tip: DON’T select seats unless you’re absolutely sure you’re going to go through the entire process of purchasing, as once the seats are selected they are put into this hours long limbo, from which they may never return. Good luck my fellow moviegoers. I wish you all great movies with perfect audiences.

The idea of a rewards program is great, and finally adapting one of the lone things that AMC had over Harkins. The popcorn perks, great idea. For someone like me who goes to the movies once a month, it pays for itself and saves me in the long run. BUT THIS APP!🤬!🤬! This app fails significantly. The interface and ease of use is awful. You have to sign into your rewards and to your harkins app to buy tickets. Logging in to both, though in the same app does not link the account numbers together. No ability to copy and paste the account number into the required login field when buying tickets. From a user standpoint, this app is unpolished and years behind Fandango. I’d rather go direct to harkins to buy my tickets ahead of time and save on the convenience/handling fee from Fandango, but this app is a terribly experience and worth the cost of paying extra elsewhere. I hope they fix this app, because again the idea is great and long overdue, but until then, it’s just not the convenience it claims to be.

This app needs soooooo many fixes and updates I don’t know where to start. How about why can’t I even find my cards in the settings to update my personal information and add my own card onto my account? Or maybe the fact when you reserve a seat and accidentally close out of the app or on the online website your seats are gone for nearly 10 minutes and you can’t reserve them again and have to hope once the clock is done ticking that no one snags your seats. The app is so slow and touch sensitive it practically only responds to you if your using 3D Touch. The app has been around for nearly 3 years and is still as terrible as it was the day they released it. If you want people to use your app, fix your bugs and make it so people can actually access their personal account FEATURES quick and easy.

Tell your friends! Tell your family! Tell random people on the street! Harkins iPhone app is here and it's for all the cool kids in town! Wanna see the next big blockbuster at one of the Harkins exclusive Cini Capris? Or maybe you want to watch the next big award winning art film at Camelview or Valley Art. Or maybe stop by Park West for a special night with that special someone. Whatever your preference, as long as you have this app, you'll know exactly where to go and what time to be there. If you love movies and you see them at Harkins, then this app is better than any other showtime app out there! Harkins is the best for movies and I'm glad this is finally out!

I had used this app weekly to quickly see what is showing at my local theater. While it needed an upgrade to help with backing out of the seating portion without having to be taken to the beginning, it was already good enough. However, the new update has now made it extremely hard to use with only allowing a very small portion of the screen to be used for selecting a movie. I use to buy the 50 pack of vip tickets annually and would have but it seems they really are forgetting about us so I now for the first time went to AMC. I live Harkins but I believe in supporting those who support me as a customer. Please, at least give us a option to switch back to the classic mode app. I will come back in a month to see if Management made any changes. Thx PS: sometimes, somethings just do not need changing…..

when I first started it thought I was in Arizona. I'm not. it didn't prompt me to set a zip or use my gps location. I stumbled onto to settings page and tried to use the GPS option but it never updated my actual location so I finally set my zipcode. this was not user friendly start. the app itself has good info but you can't purchase tickets. A link to the website would have been nice for version 1 to go buy tickets but that is missing too. I had to go to the web research the website and re search for my movie to buy the tickets. looking for a version 2 to step it up b/c I really like the theater itself.

The top and bottom of the app are too close on the phones that have a notch and bottom bar. At least on the iphone 12 pro. It cuts off the Harkins logo and is hard to use the buttons. Looking at the demo images in the app store they look right, not sure if something changed. Also keeps logging me out. Still think it's pretty great and easy to use.

Is this the worst app I’ve ever used? Yes. It’s constantly timing out and kicking you off the page. If you had seats selected when you get kicked off, when you go back onto the page, the seats are gone as if they’ve been purchased, but they haven’t!!! You have to log in with your Harkins rewards info, but when you go to buy tickets, you’re redirected to another page that asks for your rewards info. Why wouldn’t they already have it? It’s like a 10 digit number, I don’t have it memorized and I can’t copy and paste it without going back out at which point I’ve already selected seats so when I go back in the seats will be gone!!!!!! It’s maddening. This app is the worst dumpster fire I’ve ever laid eyes on. Get it together.

Since they’ve overhauled the app, everything works smoother and cleaner to look at. The only problem is when I’m using auto fill on the Harkins Reward sign in feature on the checkout pages for movie tickets—the small section will refresh after you auto fill, close the password section, and force you to manually enter the password instead. Otherwise everything works so far.

Used to love the app. Was about to quickly check movie times at all of the theaters that I had favorited. Now I need to sign in to favorite certain theaters and when you’re looking at theaters movie times it doesn’t even show up full screen. Overall the redesign ruined the functionality, and ultimately I will check less theaters to see if a movie I want to go see is playing. Probably resulting in me seeing less movies. I understand it will make more people sign in and use the app for a longer period of time because of the terrible UI but your app is made to get people to come to theaters, not to stay in the app longer.

As of 6/6/22 with their new update, when trying to view films and showtimes through a specific theater it is now impossible to even see the film and the times in same user space due to multiple unnecessary dedicated menus and 2 horizontal banner ads. More over, they seem to have done away with GPS tracking to identify which theaters are closest to you, which means you have to scroll through alphabetical order of your favorites or eliminate favorite theaters. No update is worth what was lost. It was simply and easy to find a theater a movie a show time and a seat and buy it with previous App design. This current iteration is truly awful.

Movie theaters opening and so excited but the app didn’t initially register that the transaction went through and that my tickets were reserved (had a pending transaction and no confirmation that I had my seats). Tickets don’t show up in the app and finally showed up in email a day later. Unfortunately I made plans because I didn’t know my seats were reserved and now there’s no easy way to request a refund. Use the AMC app as a template. Super user friendly: shows tickets for upcoming shows and can easily request a refund.

Harkins Is one of the best theater chains in the country. The current version of this app does not seem to use location services correctly. I get an error informing me to enable location services but when i check they are already enabled. Its also a bit weird that the only way to submit a bug report is via this review. The "developer" link in the app info sends me to the main Harkin's web site. Not exactly the ace for a bug report.

I have been going to Harkins Theatres for a long time and they have never left me disappointed! I have seen hundreds of movies there and would recommend them to anyone. The customer service is always phenomenal. Midnight movies are always a blast. I never go to any other theatre. This app just adds to their awesomeness. It's very convenient and helpful in knowing show times and what's playing at which theatre. Harkins is the best!

I used to love this app. While I still love the theater the app updates are really bad. You can’t save your favorite theaters anymore without signing in. Once you go to the theater you want to view the ads at the top (which can’t be closed) take up half the screen so you have to continuously scroll endlessly through the bottom to see everything. It seems like they updated it to make it better for Harkins (ads and having to sign in) rather then better usability for the viewing public. Disappointing.

I used to love the Harkins App. Updated it today & no more. I'm trying to be flexible about general change, though to be honest, I do not like the overall look at all. That, however would not be enough to prompt me to write a review, much less rate it 2 stars. It is the setup of the page with movie listings. There is so much unnecessary stuff at the top of the page, that you literally cannot see the name of a movie and it's showtimes on the screen at the same time. That is not helpful at all and makes the app nearly useless.

If you choose a theater, movie, date, and time and you want to check another option you cannot go back a page. You have to go back to the city/state page and pick a theater, pick a movie, pick a date, and then you can finally look at seating options. Plus I have not found any information on how to get a refund for 1 or your whole group of tickets. Cinemark has a much better app. You might want to look at it for ideas. This is not user friendly. I like the theaters, just not the process to purchase tickets ahead of time. nas

Updated the app yesterday and already love the new design! Especially love that I can track my Harkins awards in app and see how many vouchers I have left. Once I got used to the new layout I instantly was able to navigate the app flawlessly! Also I really enjoy looking at my movie history since it shows you all of your old stubs!!

I LOVE my local Harkins movie theater but the app and website (since the app is just a downloadable version of the website) need work. My biggest issue is that tickets purchased online should be able to be refunded online. A theater chain of this size should be able to offer this basic service. There is NO mention on the app or website on how to get a refund so I’ll be calling the theater for assistance.

Since the app updated to current layout, I have not been able to actually BUY my tickets in this app because the app doesn’t keep my credit card info! When I enter my info, and I even saved one card as a default for payment, and click to complete order a pop up says to enter payment information. Aggravating! I have had to go to the Fandango app to buy my tickets. 🙄

Great app. Everything you need to know about what's playing, where and when in the palm of your hand. Glad to see Harkins continue to be progress and give their customers what they want and make it easy for them to find a movie. Look forward to see what Harkins does next....maybe push notifications for Premieres!!

Every single time I’v tried to buy my Tickets on this app it NEVER works. I’ve even called Harkins to see if I can just buy the Tickets over the phone and they said they don’t do that. I think that’s pretty stupid to be honest cause i’ve bought food over the phone at Pita Jungle and picked it up and there was no problem with that at all. I am in a wheelchair because I haven’t been able to walk for 4 years now so that is why I’m trying to just buy the Tickets on the app and then I have a friend that takes me to the Theater. This app is pretty stupid if you ask me. 😂😒

I like the options to pick seats in advance but do not like that there are no refunds?? Not even for future show credit? Other apps let you cancel within a reasonable time before a show. And don’t get me started on getting the rewards program credit. I sign in through the app but my rewards doesn’t track to the purchase? Let me go to another page to get the super long number, write it down since of course I through away the card when I registered, do start over again to enter it. All while the 10 min ticket is counting down. A pain.