Been coming here for nearly 10 years. Always the 21+ VIP rooms. The ambience, it just gives a certain feel. The drink menu had always been great. Their food menu use to be slamming. But after the temporary close of the lounge during pandemic, it fell WAY off. To the point where i plan to eat before or after the movie. But all in all i wouldn’t go to any other theater (one exception)
I really like this app, it’s convenient, it plays movie previews. It’s cheaper than some other apps and did I mention it’s convenient. There are some things to improve. For me, it’s the seating. If there are only 3 seats available, it seems like it has a problem with allowing you to purchase 2 of the seats leaving 1 open. Like it has a parameter of leaving a seat open. Example, 3 seats available by the wall. I choose the 2 seats closest to the wall. Leaving the 3rd seat open. It won’t let you as it calls it split up the seats. So, you have to move one seat down from the wall. ?. (Still leaving a seat open). Anyhoo, that’s my only quip with the app. Otherwise, great app. Keep up the great work.
I used this app all if the time last year, but once iOS 8 released no update for the app followed and this thing is now pointless. Update: They finally reworked the app in 2017. It's useable now and much more detailed. Very easy to find showtimes and reserve tickets.
I use this app to get movie tickets in Chicago because the theater is pretty nice and cheaper than other places. But I’ve noticed that when I’m getting tickets, not all of the seating section is show in the map when choosing seats. When I go into the theater I see way more seats than actually shown in the app. In the app I can only see rows AA-EE when in reality there are way more rows
When this app works, it’s really great. It allows me to save money and not have to suffer from fandangos prices and fees. However, it’s sometimes unreliable as my payments don’t go through or my login. I don’t understand why can’t I change my email address when I want to update my details. Makes no sense whatsoever. Hopefully the developers will change this as it is easy to implement. I know this because I’m something of a developer myself.
There’s an issue with the app. 1) when purchasing tickets, error comes up that says we couldn’t process your payment. Ok cool, go through the process again but I need to choose new seats. Figured someone else purchased my seats. No biggie, payment accepted second time through. 2) When ordering food from app, same pop up appears. Wife decides to go order from a kiosk. Before I exit the app, I now notice a new set of tickets have appeared with my originally intentioned seats. Went immediately back to main lobby and confirmed that I had multiple ticket packages purchased. Further, my payment for my food had been processed. I requested and received a refund for both the extra tickets and food. I did have to push back when told the pre-paid parking was not refundable.
Doesn’t use Apple Pay, and doesn’t even allow you to auto fill using saved iPhone information like your phone number. Choosing a movie, selecting seats, then going back because there are no good seats available kicks you back to the beginning screen. I always have to deselect the date and the amount of people. C’mon guys, get with the program.
I’ve been trying to use this app recently - May 8th - and it doesn’t seem to work anymore. The Icon theater in San Jose, CA doesn’t show up as a found location and movie times seemingly can’t be searched for either. No problems doing the same thing and purchasing tickets via Fandango for this Icon location.
Absolutely love coming to this theatre. Screens are impressive and sound quality is always amazing. Definitely our first and pretty much our only choice for seeing any new releases
We installed the app and we get our discounts, movie tickets, etc. But It is not intuitive. Example, had problems signing out and back in with a different account.
You have to physically enter your CC info (it doesn’t give ApplePay or SamsungPay as an option) and then it doesn’t have the option to scan the CC, so you’ll need to have your physical card at the ready. VIP section popcorn is always “sold out”, even though it’s included in the price of the ticket.
Amateur development team doesn’t even QA their poorly written app. New users sign up but registration fails because no favorite theater selected. Well, these genius developers didn’t add a registration field to select your favorite theater. Elsewhere in the app you can select a favorite theater but since you’re not logged in ( because you couldn’t register) your selection apparently is not recognized. I hope your theater goes bankrupt!
The app is easy to use. I took away one star because: 1) the movie rating (PG, R, etc) is shown in very small fonts in a dark red color on a black background, there is very little contrast between the two colors, making it hard to read 2) it would be useful to be able to filter movies by rating. for example, if I want to see a movie with my kid, I’d like to be able to view movies rated G or PG, and not have to scroll through all the other ones. Other than that, we’ll done!
It’s a good app, except that you can no longer click on the movies to read what it’s about and get more information. That would be a simple enhancement that would make the experience night and day better for users. Right now, you have to Google the movies to find out what they’re about, which is really inconvenient.
When buying tickets every other website tries to sneak in fees but not kerosotes icon app! It's cheaper and better. I love kerosotes theaters. I just wish they had more movies that have been nominated out. Like 3 Billboards Outside Ebbing, Missouri, the post, the darkest hour and Mollys Game. Now I have to go to AMC🙄
Warning- to sign up you are required to give email, name, mobile phone number, address, birthday, gender. I am a member of fandango and amc neither required that much disclosure of private information. I deleted the app. I wanted to buy a movie ticket with PayPal not apply for a passport. Your company is collecting more personal information than your competitors-why?
Ordering was a breeze ,even for a 81 year old. Consideration for visiting family companions made the the experience all the more delightful. Thank you ShowCase
I enjoy everything about the showplace! It’s a bummer that the frozen ice cream stand no longer stands : ( apart from that, it’s always a grand experience! Do take a look see for yourselves yeah!
Just signed up for this app and already having issues. The options to pick my birthday wouldn’t come up correctly when signing up end of course it can’t be updated through the app. Hope this isn’t a foreshadow for more issues.
Every time it’s the same thing. I can’t log on bc password is “wrong”… ok let me reset… can’t get reset link… ok let me make account… account already exists. Ok, finally works but now I can’t purchase tickets… “something went wrong”. It’s like you don’t want me to give you my money!
Have used this app for years but within last week it will not even open. Just crashes. Uninstalled and installed multiple time. It’s a shame. It’s a wonderful app when it worked.
I purchased a ticket in San Jose theater, but it showed up in Chicago theater. I asked for refund or exchange, the customer service said the one in Chicago is different comp. There is no way to refund or exchange the ticket.
The app never lasts more than one or two movies that are playing. To see the whole list I have to go online, then purchase tickets there. What is the point of this app???
For Chicago there is only ONE movie that appears in the app no others. This app has never functioned properly for me and what’s worse is there’s no assistance when needed!
With the EXTRAS App from ShowPlace ICON Theatres, you'll have an all-access experience! You can learn more about our theatres and amenities, plan your evening by accessing showtimes, find film details, and easily access your EXTRAS Program Membership Card to take advantage of your member benefits. As if that were not enough to make your experience ICONIC, we've taken the hassle out of planning your night out at the movies by not having to worry about getting sold out! With the EXTRAS App, you may also pre-order your tickets from your iPhone, iPad, or iPod Touch! Need directions? Maps are available too, and compatible with your phone’s pre-installed map application. Also, as an added perk of being an EXTRAS Program Member – there are no ticketing surcharges when you are logged in as an EXTRAS Program Member on your mobile device! EXTRAS Program Members also have access to Bargain Tuesday pricing and Clapboard Titles when logged in too! After you’ve enjoyed an evening with us, EXTRAS Program Members may also rate their experience with in-app feedback. Visit us at showplaceicon.com to become a member of the EXTRAS Program and #MakeItICONIC – or join in the theatre lobby on your next visit!
