This APP is troublesome because it requires typing in my password when checking in and checking out every day. Sometimes it works and sometimes not. It requires changing passwords very often. Now I was told to uninstall the APP and reinstall it and maybe it will work now. Help Please.
Horrible… First, it will not save your password, so you have to remember it every single time you log in. Now, not only is it logging in the time, but it’s not telling you the time until you go to the IHSS website to see what it timed in or at as. Plus, it asked you to put in the amount of hours you worked so you have to do all kinds of math to the minute. Now, that doesn’t seem hard if it all done in half hour increments but it doesn’t always work out that way. After working, long shifts, who wants to sit down and think about time math. There is no real point to this app. It would be better to just login on the actual website, but it doesn’t even let you do it there, but it says it does. This is a joke. It’s as if we don’t have enough work to do as it is, so now we have to sit and try to navigate this app when we are exhausted from working. Plus,If you have a bad data connection where you are then it will be worse.
It doesn’t serve a purpose for me it doesn’t save pass words the other day I tried three times but checked the online portal the same pass word works every once in a while it gets reset without my consent I happen to notice like if I apply for any assistance like or verify my income 😂 I was hoping that this would finally get me paid sooner and faster for me to get paid instantly if I choose to since semi monthly is not working out for my salary paid fixed income 🤑I’ll repeat this again I don’t know s h about todays soft ware but I imagine it’s much more improve d and advanced than my training 20 plus years ago of ms dos🤣 the. More advanced the more barriers and difficulty longer it takes to Receive direct deposit 💵 plus I’m rude and desperate so I delete because it’s for purpose of data that someone created to facilitate their own project or job easier but I still have to not comply with my grace period of payments and bills Oh sure it’s just chump change
As we were told in the Webinar on EVV app that at the end of two weeks the hours and minutes worked WILL be populated automatically when Timesheets are to be updated and submitted. It did not! And I hv to go back to the timesheet to recall and calculate hours and minutes worked. I wasted my personally hours for at least two hours to make sure my calculations are correct. It’s a total waste of time. What is the purpose of having the EVV app if it does not even do the simple task of populating the hours and minutes worked? Today, I could not check-out due to the new update version….the App could not be updated via App Store even after more than numerous tries. FInally I had to remove the old app and download to reinstall the app in order for me to complete my Check-out task. Truly, since the rushed out of this EVV app it has given more pain and frustration than anything else!
I’m pretty sure the development for the app was very rush to set for use on July 1. In what world do you electronically clock in and when clocking out you have to manually calculate how many hours and minutes you worked. The point of clocking in is so there’s a record and automatically calculates the amount of hours and minutes. How is someone suppose to remember to the minute that they clocked in. I have to log in on the website and check the time I clocked in and mentally calculate the hours and minutes then go back to the app to clock out and input hours and minutes worked. That’s an extra few minutes that I’m getting paid. I might as well just manually input my clock out time on the Wes site since I’m already in. Also as others complained, you need to type in the password every use of the app. Waste of time
As everyone here already mentioned, this app is completely useless and a waste of time. Who in the world developed this and think it’s even usable?! This is 2023, not 1990, please do better and hire a real developer who can get the job done. Do some research and look at your client base, as you got plenty of providers who don’t even know how to use a computer and you’re causing extra work and stress for them for the little amount they’re getting paid for. The providers are helping people, not prisoners so what’s the point of tracking them. Ridiculous. If you want people to adopt to this “new” way of doing things, at least make it easy for them and not force them to use an app that breaks every week. On top of this they still have to input their timesheet manually like before. This app needs a complete remake!
For my first recipient I clocked in, when it came to clocking out it had informed me I clocked her out. I’m looking at my time sheet this morning and it says I never did and I was clocked out at the end of the day. For my second recipient I had trouble clocking out because I kept getting an icon of error. It clocked me out but didn’t report the hours I worked. This morning I couldn’t clock in for the job, got 2 icon errors and just went onto the website instead. This should be fixed fast, it’s only the first day and I’m already having issues if this “app” has been a 2 year idea. “It’s suppose to facilitate us the providers,” but that simply has not been the case. I’m just sticking to the website instead, don’t forget to check your timesheets to make sure you did ever clock in or clock out.
Never seen an app so useless, asks for a password every time, waste of time, get an error every time EVERY TIME i have tried to check in,, unable to to check out! Since day 1. Have to later manually enter your hours worked, if you are lucky that you can check in and out. Logged in and there was an update. It didn’t let me check out unless I updated the app, mind you, it took me forever to checkin because of all the errors I was getting, so I tried to update, and the App Store shows open. There is no update in the App Store so I can update and check in. This is what got me to the App Store to write this review. Cause I was trying to update but there is no update! So I am here. At my recipients home wasting me time here trying to update so I can checkin but I can’t. Useless and time wasting!
This app is temperamental at best. The app will ask you to log in everytime (sometimes) multiple times. I’ve been told that you don’t need a to have a signal/wifi or cell reception to complete a check in it will allegedly save it and when it gets connected it will submit. This is in my case false. I enter my password and get stuck on the white box “authenticating” with a spinning circle. I have to close the app and relaunch it and even when I get in. And hit check in it often doesn’t record it. The app is a joke, a mess and a poor excuse for over worked, underpaid workers with zero benefits. This is another reason why people don’t want to be IHSS workers and hence such a high turn around rate and this extremely unreliable app for check in/ check out.
Every time I log in I have to input my password, even if I put remember me I still have to input my log in information. Not to mention I always get that error message when checking in and out. It is so frustrating I’ve tried doing it through the website and on the app and still get that error message. It takes me longer to clock in and when I’ve called there helpline I’m like the 400th caller with a wait time of over an hour. How am I suppose to get my work done and wait for someone to help me solve this issue. I feel like this is a trial run but honestly it’s a waste of time. I like the concept of it but I feel it was better off manually if it was going to have so many issues.
On the iPhone and iPad with the Russian language set as default in the Language and region, the application opens in Chinese! Have this ever been tested before releasing to the Apple Store? I want to be notified when the bug is fixed, please. This is the greatest inconvenience that limits me in using the devices. As I am using both IHSS mobile apps, I expect consistency across the applications , however, the first letter in the user name and password defaults to a low case in IHSS EVV and to upper case in IHSS. Could this be fixed please? The apps locks you after 5 attempts. Considering the specifics of the community of the users of this application, would it be reasonable to increase it to a much larger number, like 20?
This app is not that great at keeping track of the hours. It does not populate how many hours I worked even after I clock in and clock out and write the correct amount of hours worked. I still have to log into my account from either my desktop or from my web browser in my phone and I still have to go back and correct the hours and populate the numbers. I do not understand the idea of this app since it doesn’t do its job. I still have to go back into my web browser and clock in and clock out from my web browser. This app still needs a lot of work in that area.
The app hasn’t been very useful as of yet. The first log in attempts often come up with an error message. Making it more tedious to log in and retry 3-4 or more times. I’ve also gone to recheck the times of clocking in/out on the desktop version. And even after clocking “out” at the appropriate times on the app. The desktop version automatically has time out as being 11:59pm meaning the app isn’t properly clocking out. This adds more busy work to review each day/time and edit as needed. Making the app not productive for its intended purpose. If we have to edit the times in the desktop version the app isn’t needed.
I can log in but it gives me an error every time also with logging out same this, says successful then the error. So I go into my regular IHSS app and all it has done is put the clock times. Not hoursworked I have been manually putting in my hours. I saw there is a check in/out on the IHSS app and tried it but that one says I don’t have my location turned on but I do! So I will just use both for now. Writing this in case anyone else is having same problem. You are not alone.
Agree the app is terrible. Plus you have to log again on the website and you cannot tell what it took or correct if if you tapped wrong you’re not sure. It mal functions and you are stuck based on connectivity. There is no place to explain or put a note. You so tiredor you get on the road or it slips your mind bc you have to get to your next destination. Tired and we are in a business of constant variables with patients needs. Doing the math is not in my brain at yhose moments.
I think that they should of figured this app out before launching it. Now only do we have to check in and out but then we have to head over to the etimeaheets website to enter our time. I understand what is trying to be done but when you are having to mess with an app that continuously gives error messages when you log in or out, it takes away from our time with our clients. Get it together so we can do our jobs properly
This is by far the worst idea that they could’ve came up with ! This app is beyond ridiculous (smh) every time I try to check in here comes an error message and then I try to sign in again and it lets me just to make me sign back in because the system has signed me out…The wait time to talk to someone is stressful and so is using this mobile app , they should have left it the way it was because this was the worst mistake that they could’ve ever made
I am a provider and I’ve been using the app since July 1st 2023. It is honestly a waste of time!!! There’s always many app bugs/erros. When I login it will auto populate a alert stating there’s an error. I haven’t been able to clock in with the app for the past week and a half. Pointless how it does not track the hours you worked!! I updated my phone and it is still not working. I was better off just marking my hours on the calendar like I used to.
I have not been able to check out successfully for several days. The errors popup telling me to call support. I called and was told there were 87 people in front of me. I don’t have time to wait online for help with something I doubt they can fix. I’ve reinstalled the app every day. I can’t comply with this horribly built tool. Can someone from IHSS please put a message out on the website about what we should do until you fix it?
"The app shouldn't allow you to do multiple check-ins back to back for the same recipient. When you check-in once before the second attempt, it should notify the user that they have already been checked-in and ask if they want to check-out first and check-in later."
Why don’t you put a GPS on providers and get it over with 😡
The point of this app was to track which is understandable. But if you’re gone cause stress for us who’s trying to help sick people. Just put a GPS on our neck and get it over with . Don’t add stress to us . This is unbelievable. Waist of our time and our patient’s are suffering from this as well . The app constantly giving error messages We don’t need more stress as working with sick is not an easy job and now this nonsense APP
It’s ridiculous that 1) I keep getting error messages on logging in telling me to try again… then it lets me log in anyway AND 2) why do I have to remember my log in time to calculate the hours worked when I log out??? The app should do this automatically! 3) you should be able to have the app remember your password instead of having to write it every single time you login. TERRIBLE TERRIBLE TERRIBLE terrible app!
This app is so frustrating. I get an error every time I clock out and a lot of the time I clock in. I’m wasting so much time checking everything on the ESP site and today I cannot get clocked in at all. Tried so many times and after an hour of trying everything I could think of I still cannot get logged in or clocked in. I’m so mad right now I’m ready to throw my phone and my iPad. Please fix this thing like NOW.
We used to be able to do our time tracker so easily! Now everything is so messed up. The app always has an error doesn’t let us clock in probably or clock out! We need to go back to just having the website work so we can do our job. Not spend 20-30 min trying to clock in. I’m there to take care of my family not to be on my phone figuring it out! Very upsetting!
The app doesn’t tell you what time you logged in. It asks you how many hours you worked, but I can’t remember exactly what time I checked in so I am better off doing everything on paper and mailing it in. Then when I was entering my times that I checked the app didn’t save and I had to start all over. Sometimes I can’t even log in. Sometimes I can’t log out.
App was not that great at first. Having error problems but it’s been awhile now and everything has been smooth sailing. It’s a simple app just check in and check out.
This app is horrible. I have called by phone to get help due to this app not working and they don’t pick up the call for hours. The app is always glitching. It doesn’t count my hours I clock in correctly. It is a waste of time that we as workers don’t have. This app is really bad and I hope they do something about it. I give it one star because that’s the lowest I can but it deserves zero.
Did ANYONE TEST THIS?!?!? This app is a nightmare to use and a WASTE of TIME & MONEY!
clearly no one did any market research tested any other apps, trying to do the same thing there are way better apps out there that do Geo tracking automatic login log out for location. This is the absolute worst one I’ve ever used or tried. I hope my taxpayer dollars did not go towards this. This one is built to be a hackers delight, like a legal way to scam this system.
Horrible! Not user friendly, Every time I’m using the app I get the error message, that appears nonstop & it says there is a problem with the app & contact the help desk! What about late night & weekends when there is no help desk?!!! The app freezes after many errors & I’m not able to check in & out! Such a waste! I wish they never switched to this system! Ahhkh
This check in and check out method is a problem and will not update with my other time sheet. The check in times are off and never accurate. My minutes are never timed correctly and the app messed up my hours on my time sheet. Please fix this issue this time in and time out idea is useless and doesn’t work correctly.
It told me I could no longer used the app until I downloaded the latest version except the one I was using WAS the latest version! Then there was no new version available other than the one I had already! There was also no way for me to use the version I had. Therefore I Couldn’t enter my time. Frustrating!
This app was definitely developed by the state of California, as it is a complete mess (then again, what else is new). App keeps spitting out some CVV error when I try to clock in or out. When I do manage to check in or out, the times aren’t accurate (sometimes up to five minutes slow or fast). The fact I have to calculate the number of hours I worked (something that should be handled by the app since it logs in the check in and out times) is about as stupid as it is lazy. Calling the 1-800 number the app tells you to call doesn’t help as no one picks up. Pure frustration on every level.
It’s the weekend. The app didn’t work and asked me to call the phone number. It’s after business hours. No one can help me. It asked me to call back Monday to Friday 8AM-5Pm. I can’t check in…but still had to do my hours. I just waited 15 minutes of my time to just log-in and then check in; still failed to have a successful log in. Please fit it fast…
I was very nervous to use this app. I am afraid that the EVV006 error message will pop up at any time, and then I cannot continue to check in and check out. Fortunately, the app will automatically return to normal after a day or two.
I hope they are working on an update. Some days I am able to check in for both residents of the home I provide care in, while other days I get an “error” message. I have to write in my notes the hours and/or which recipient I received issues with so that the next day I can call in to get the problem fixed.
I downloaded the app and everything is in Korean. Even with the phone’s language in Engish it still shows Korean. If you go into your phone settings, look up the app and there is a language setting for the app, every other language works, but when you choose English (default), it will just show Korean again. Horrible.
It goes dead. It needs to be re loaded. The phone needs to be restarted. Why am I here? Because it won’t let me log in until I get the updated app. So I follow their link to at App Store. Only there is no updated app available. So i can’t log in today. Come on guys you can do better than this.
The only thing this app does is tracks your location. so it’s a tracker not a time keeper. you will still need to calculate your time because it will not do it automatically, so what is the point of using this? Also a lot of issues clocking in and clocking out and a lot of error messages out of nowhere. A complete waste of time!
This app does not work. I am able to log in but after checking into my location, I receive an error. I waited on hold for over an hour with IHSS just to be told reinstalling the app will fix the error. So far I have reinstalled 3 times and I am still receiving an error. This app is a piece of junk. I would give it zero stars if I could!
Can we PLEASE have a "remember me" at the very least. Facial recognition might be too much to ask for. But trying to enter a password on a phone correctly is a pain. Particularly when you have a client screaming at you to get off your phone because they forgot you have to check in on line.
The app doesn’t function. It constantly glitches and crashes; on my first time sheet since using this App, I have also been made aware that it has conveniently left out two of my days on my timesheet as well, which means I had to redo basically everything, rendering the new system entirely useless. 0 out of 5 stars.
This is horrible. What kind of timesheet doesn’t keep track of your time?!? They basically wanted to track our locations and not give us help with timesheets. After logging in and out, you still have to calculate your hours. It was supposed to be more convenient for us, but it makes it worse.
You have to check in and check out… yet remember the exact times you’ve done so? What is the point of checking in and out if you still have to input the time? The gps sometimes doesn’t even work. I don’t understand why we are forced to use this dumb app.
App is useless, does not save location even when stated: success, no record of location, no time stamp, and etc. Got emailed from ihss said I am not using the app when I clearly have been since launch. What a waste of deceptive headaches and obstacles. There is no point in even having this.
Every time I clock in and out I get an error message. I’ve called the number provided and went through all their steps to fix the issue and nothing. Problem still there now I can’t even clock in today wasting my time trying to figure this thing out
This app keeps crashing and after a week of use it’s gives me an error message saying it can’t load recipient and to call IHSS. There’s no one that’s going to pick up the phone and even if they do pick up they have no training or knowledge to assist you. One star is generous.
I’m a new IHSS provider, and as of my first two pay periods, my recipient has not/will not populate as my recipient, making it impossible to login or logout. I get an error message that I said I lived with my recipient, which I don’t, and have never ever indicated that I live with my recipient. This app needs some serious reworking.
This is by far one of the most ridiculous and pointless apps that has been made. My mother and aunt who are great providers are not tech savvy. Instead of putting the time towards the recipient, they have to try to figure out how to complete this every single day, twice a day. Unnecessary.
At least every other day I have an issue with the apps not working, and it gives me an error message. Kind of feels pointless to me when I still have to go online and use the actual website.
California’s In-Home Supportive Services (IHSS) Program, Electronic Visit Verification (EVV) Solution for IHSS & WPCS Providers. IHSS & WPCS providers will check-in at the beginning and check-out at the end of each work day for each IHSS/WPCS recipient they provide services for with simple easy to use screens. Providers are guided step-by-step to choose the recipient they are working for, if they would like to check-in or check-out, and select if they are in the home or in the community. Additionally, the app will conveniently add the provider’s hours to their IHSS Timesheet at the end of their workday. While the IHSS EVV app captures the start time, end time, and location of the visit using Location Services, it does not track the provider during the visit or at any other time. It simply takes a snapshot of the location when they check-in at the beginning and check-out at the end of each work day. California’s IHSS EVV Solution is in full compliance with the 21st Century Cures Act Federal EVV requirements by capturing: o The date, time, and location where the IHSS/WPCS services start, o The name of the recipient, o The date, time, and location where the IHSS/WPCS services end, and o The location the visit ends. California’s IHSS EVV Solution also allows for complete capturing of data when the user does not have internet connectivity. The IHSS EVV app will store the encrypted visit information and will transmit the data once the user has internet connectivity.
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