Name: Joggo - Run Tracker & Coach
Rating: 4.48202 (4365 reviews)

User Reviews for Joggo - Run Tracker & Coach

4.48 out of 5

4.4K Ratings

1 year ago, daleleyiii

Good app idea, some bugs to work out

UPDATE: The team at Joggo worked with me to refund my money due to my sync issues. I’ve provided some screenshots as well in hopes that if it’s a bug for some, they can address it quickly. I’ve updated my rating to reflect the helpful customer service. Original review: I was really excited to begin using Joggo. Putting a training plan together based on my skill level and body type seemed like I could finally make strides in weight loss. Plus, the added benefit of hitting 26.2 for a full refund is very appealing just in case you tried it for a while and learn it’s just not for you. Well, this is week 3, and the app is really disappointing. The idea behind it is good, but the app has a lot of trouble recognizing your data, loading previous run data, or forgetting it all together! I’m at 22 miles, yet this app isn’t giving me credit for HALF of them (I have the apple fitness data from my watch to prove it) I’ve contacted Joggo via email, help/support in the app, and submitting bugs through the app. Nothing. No response. I’m extremely disappointed in Joggo. I’m so frustrated that, unless I hear back from them, I’ll have wasted $60 on an app, as it’s not like I am getting credit for my 26.2 miles for the refund anyway. I do not recommend this app. Do not trust the ads you see on social media.

1 year ago, take it in stride

Mostly love it!

I’ve been using Joggo for several weeks and it’s pretty great. Here are the things I love: Varied workouts that shake it up with some speed work and body weight exercises, easy-peasy recipes with macros calculated and LOTS of variety, helpful reminders that is ok to do as much as you can each workout and walk a little if needed, and accountability when runs are missed/celebrations of your running streak. Things that could use improvement: the ability to tell the app how much time I have for a workout (several times it was way too long for my window of opportunity), the ability to upload a run retroactively when I didn’t use the app to log in real time. All in all, I really like it and highly recommend to someone who needs a little external motivation and good food resources.

1 year ago, Shu-Shu Fontana

This app has potential

There are a lot of great features in this app, but it has a couple of problem. The biggest issue is that sometimes it doesn’t record a workout, and you can’t go back and manually enter a workout. The app tries to motivate you through encouraging you to do the workouts that you schedule, and when it doesn’t record the workout it doesn’t show your progress accurately. I have it installed on my phone and my iPad and it doesn’t sync well between the two devices. Another thing I don’t like is that the first time you do the stretches it waits for you to complete the stretch before it advances, after that you need to have memorized the stretches. And finally, it does not recommend appropriate workouts for beginners. I tried it for a week and it was already adding running to the workouts. I know, it’s called Joggo not Walko, but if you are overweight and haven’t ran for years, should you be running right away? The app should have some user input as to when the user feels that they are ready to run, otherwise the user might try to run too soon, will get injured, and then give up. The developer could easily fix these issues and then I would recommend the app, but until then I think this app is overpriced and does not provide the proper motivation that I expected from an app.

11 months ago, amys08

Very Calming App

I’m a previously seasoned, weekend warrior runner who has recently backed way off on my running. I decided to try out Joggo as a way to get back into it. I’ve been using Joggo for a few weeks. Due to my own lack of motivation and work schedule, I haven’t been religious about following my specific plan, but I do manage to run two times per week with the app, and am feeling motivated to do more. The gentle reminders in the notifications is helpful! I love that the program pulls me back to a normal pace when I start going too fast and start feeling cramps or out of breath. That’s been the mental adjustment I’ve needed for a long time now! When I’m at my best I run a 9:00 mile. But since I’ve slacked off, I’ve needed the gentle push this app gives me to fix my mental state with my running so that I can get back to where I was!! I also love the food plan. Very beneficial for someone like me who hates to plan and eats emotionally. Highly recommend this app for any phase of recreational runner; new, seasoned, young, young at heart - this is a great way to feel confident and get you on track to meet your goals!

1 year ago, Kaylablah

Free after 26.2 miles is a scam.

The app is fine. The running plan works and are easy to follow m, they are within my skill range. The app does not work on my Apple Watch it just will start and then just immediately stop. The meal plan for vegetarian is just a bunch of salads nothing worth looking at, anyone can lose weight eating only salad. The app also does not record your whole run, if you are 1 mile from home and the timed part of the run is over it stops recording where the time stopped. The marketing for the free after 26.2 miles is false. They will find any excuse to not follow through with that promotion. I saw someone get told they didn’t qualify because they paid with apple. Apple denied my debit and credit card thinking it was a scam, I should have listened. I had start the transaction over to get it to accept my card, which apparently is the reason I didn’t qualify for the promotional refund. They ended up offering me a 50% refund instead. When I denied that they cancelled my subscription and sent some passive aggressive emails about missing me. So I’ve wasted 3 weeks with app and now have to find something else to use because they cancelled my subscription.

6 months ago, cbdhtob

Does not sync with Apple Watch

I have been using this app for a few weeks now and it has become frustrating. The app on your phone and the app on your Apple Watch do not sync with each other. If you start a run on the app on your phone it will not start tracking with your watch, so you will have to open the watch app and then it will record two different runs with two different times and distances. The app also does not keep accurate track of the miles you have ran for the “free” miles. Overall they have some serious issues that need to be fixed that many other app developers have seemed to solve without problem. Also, if you are listening to music on your phone and having to switch between your music app and JOGGO. It will pause your run, while you are still running and not count your time or distance until you notice it has stopped, because your switched to a music app. Again, basic app integration such as background playing or syncing with watches seems to be an easy thing and can be quite frustrating when your trying to run and fight with the app to keep track of your distance.

1 year ago, Mellowmegs

Good idea, very motivating, but definitely lacking.

I want to start by saying I signed up for the option to get a full refund after I ran 26 miles. I completed that and received my refund immediately. So I’m impressed by that. Now for the bad: 1. Doesn’t sync properly with other devices. The app on the phone and the app on my watch only work in harmony about 50% of the time. I usually start running apps on my phone, commence running, then check my progress via my apple watch during the run. With Joggo, I’d check my watch various times to find that the app hadn’t started. When I start the app on my watch, it would begin a totally new run. 2. No auto-pause/start. With other apps, when I stop running they pick up on that. With Joggo, I would finish running, but the app would still be going for hours later. Or when I paused the app for a second, and then continued a run, the app missed all of those miles because it didn’t resume. 3. Limited tracking. My least favorite aspect is that when I finish a scheduled run, the app stops tracking. Even if I keep running for another mile, it’s done. I would have to open the app, tell it I finished, save it, then select a free run to continue. 4. My last issue is that the weekly schedule was off. I started my first two week plan on a Wednesday, never missed a day, and did the assessment run. But then it wouldn’t start a new week for me the following Wednesday. It kept showing that my run would start at the beginning of a new week.

1 year ago, JDeMilo

App ok but billing is terrible

I tried this app during a new year deal because I do well having something tell me when to run how to run. The app wasn’t bad but it is glitchy. It held me at a beginners level for two months then suddenly jumped me up to an intermediate level skipping all of the between levels. Also sometimes what the app said to do and what the audio said did not match. Anyway I enjoyed it enough and used it solidly for 5 of my 6 months. I new my subscription was coming to an end so I went in to the app to cancel almost a week early. The app said it was canceled and wouldn’t renew. Then I get a suspicious activity notice on my Apple Card. It was Joggo billing me after I canceled. I’m not exactly sure why Apple flagged this but I’m glad they did. I declined the charge and went through the hassle of changing my card number. This was a day or two after the app is telling me in need to subscribe to use it. So clearly it’s canceled. Well a week goes by and I get another charge from Joggo. This one declined because it’s the wrong card number. So I’d proceed cautiously with this one.

12 months ago, Lady_silverstar

Poor practice Joggo

I downloaded this app to try last year, an ankle injury had me unable to use it and I thought I had canceled the subscription, enter today I get charged for another year with no warning, immediately reach out to see if I can get a refund and all they can do is refund 50% on an app I never used. No email reminders on a year long subscription is really dirty, feel like I got cheated and the CS person who emailed me back told me it was my fault, that everyone knows it’s a yearly automatic payment, well I would expect an email reminder, and since I thought I cancel a year ago why would I have reached out to cancel 24 hours in advance?! I thought it was taken care of! Poor business practice, id never download or try again. Don’t bother reaching back out to the company if they tell you to. Waited a week with no response and tried to get help through PayPal but was denied. This company cheats people out of their money and their customer service is so horrible. They don’t honor their word and will not remind you about the subscription.

2 months ago, Cowgirl At Heart

Refund is a scam

I joined Joggo to try it out and achieved the 26.2 miles in less than 2 months in order to qualify for a refund. There was a spot the app was showing my progress towards the refund, and the moment I actually completed it, that notification disappeared and there is no way to get a refund. When I talked to a live chat person, she said that it was only a 30 day challenge. Unfortunately, I never took a screenshot of the 2 month promise. The app just listed “July 2024”, with no specific day. The AI “coach” that you can ask questions to says that there “must have been some confusion, as we don’t offer a refund”. It Overall, the app really didn’t motivate me. It’s not very intuitive. The exercise routines were okay, but not something I felt were really helping me. If I wasn’t able to run on a set day, the running activity assigned for that day didn’t carry over. Mostly, a forgettable app that not only lied to me to get me to sign up, but didn’t do much other than track some runs. Don’t waste any time or money on this app.

7 months ago, Chiqkis

I’ve requested a cancellation

As the title says I’ve requested a cancellation due to financial difficulties and being in the negatives right now and literally cannot get a regular response from an employee. I’ve stated the fact that i don’t gave the money and the team cus its a team, let me tell you. I gotten responses from at least 3 different people who either didn’t read the previous responses and just tells me something unrelated to the fact of my request. Honestly i stopped using the app cus it would crash on me and it would paused the workouts in the middle of them due to the way its set up on intervals to run but it is still mind bugging to me the level of heartlessness that your customer service has. Worst app I’ve ever had to deal with along with their customer support. Also the lady that complained about the progress not being saved, or “lost” is right. Idk how many miles the pauses caused me to loose. I am going to tell everyone i can how disappointing it is to use this app. And how god-awful your customer service experience was.

7 months ago, Kjnm905

Charged without authorization after getting for “free”

UPDATE: I got sick again and have not been able to run for a few months. The “free” app if you run 26 miles suddenly started charging me without warning. I’ve canceled and requested a refund. So disappointing to be charged without warning! It does not say ANYWHERE that you will be charged for future subscription periods. Also, I never lost any weight from using this app, even though that was the main reason I started using it. Original review: After spending the second half of my second pregnancy on rest with a dislocation injury, and then a bad case of Covid, I didn’t know if I’d be able to run again. I love how customized it is, the data reporting, the voiceover coaching, email check ins, and integration with Apple Watch. My only suggestion would be to allow more flexibility in changing the scheduled workout after the week has started, but I understand that the plans take a lot into account. I’ve been using this app for 5 weeks and have told everyone I know about it.

9 months ago, Aeran

Refund is a scam

Do not purchase this for the 26.2 mile refund challenge. I saw it through Instagram and I used the link to purchase a subscription. The link said that I just needed to run 26.2 miles and select a subscription time frame and I would get a refund. I selected the 4 month option and paid over $50 for it. Part way through I contacted customer service about the refund and they said it would automatically be applied. Once I completed the 26.2 miles and saw no refund, I contacted them again and they told me I do not have a subscription that is included in the refund challenge. They said I did not sign up through the refund challenge link, even though I did through the Instagram add. They also added on new criteria saying your miles only count if they are outdoors. It did not say this at all when I signed up and I looked online for any other information about the refund challenge and there is no information available for it. DO NOT PURCHASE FOR THE CHALLENGE. It’s a scam.

10 months ago, CitPh

Save your money

I’m sure this could be good for some people, but the scheduling and loss of progress if you change your workout days is too rigid. The only option for a workout is a “run” and if you want to walk for a whole workout, it’ll annoy you saying you’re moving too slow. The diet seems ok, but again, if you want to change the recommendations, good luck. You can log the recommended meal or skip it. Not select from a menu. I had trouble getting external apps to play music or podcasts to my AirPods while this app was running. The speaker worked fine, but ear buds would cut out. If you’re like me and want a refund, good luck with that, too. After just a few days, less than a week, I was offered 50%. The app wasn’t all I thought it should be and not going to use it. Do yourself a favor and stick with Apple Fitness, Map my Run, Runkeeper, or something like that.

1 year ago, Peemcat

Helpful and Easy to Use

I downloaded Joggo to help me get back into running and also to see if I could lock start my metabolism as I seemed to stuck at the same weight for months. I can honestly say this app made it easy! They provide HR zones to focus on during your walks and runs, verbal cues during times runs, videos for the strength training days - NO EQUIPMENT NEEDED! You can use this app anywhere - but outdoors is most fun since the route is ever changing and can be made long or short according to the run you’re doing that day! I even added some small hills in during my runs that I normally would’ve avoided. I do believe this app helped me kick back into gear! I lost 6 pounds in the 2 weeks I’ve been using it. I’m sleeping better and my mood is improved as a result of the exercise. The only reason I didn’t give 5 stars was because I had some minor issues with the app not working right - initially. I’m happy to say that Customer service was great and responded very timely. The best part - I earned a full refund of my paid price when I completed my 26.2 miles yesterday! So hey - a full refund is a great incentive - go ahead and check it out!!! Pam H Sunbury PA

12 months ago, megz1134

I didn’t love it. Would have given 3 stars but..

It wasn’t a horrible app, but I’ve used others that were better. I found myself having a hard time navigating through it. Tracking wasn’t accurate at times. For what I paid, expected a bit more. After 4 runs I gave up. I asked for a refund & this is why I’m giving it 1 star, other apps typically give you a week before charging, Joggo didn’t. Wasn’t like I had used it all month. I paid $33 up front & after 4 runs in 5 days contacted them letting them know my issues & it wasn’t for me. They said since it wasn’t a technical issue they would only refund me 50%. Ok, so lesson learned. Just a heads up to others who may be on the fence before purchasing. If you don’t like it, expect to still pay. Update: received response from Joggo apologizing that the app didn’t meet my expectations during the trial period & my misunderstanding of their refund policy. I WAS NEVER OFFERED A TRIAL PERIOD. Just charged

1 year ago, phoebemadseller

Bad App and they are thieves

Wasn’t impressed when I used the app, nothing you can’t find online. I ended my subscription after three months, even have the confirmation. They then charged me multiple times. They did not have authorization to charge me. They have yet to refund me and keep blaming my bank rather than correcting their error. Useless customer service, they also ask for personal information in insecure ways. Don’t waste your money, or risk having them steal your money. Update responding to the developers response. As I mentioned I was already talking to customer service so providing me an email address for them does not help me. What would help me is refunding my money which Joggo has claimed to have done but they have not. It is July 17. I’ve been fighting for $33 since June 12. At this point it’s far beyond being worth my time but I would fight for one dollar on principle because it’s been such a crappy experience.

3 months ago, DeadEWOK

Watch Out for the Subscription Charge

I saw multiple ads for the app and a free “assessment” on FaceBook during the Christmas season. I finally answered the questionnaire and was “offered” a plan at a charge of $69. I went ahead and signed up for a six month trial. However, I never once used the app and forgot about it. I never received any notice that it was going to “renew” and the app does not show up in Apple’s subscription list. Without warning a $100 charge hit my account. I contacted the “Live Chat” but was told they could only cancel the subscription or give me half off. I called PayPal and confirmed they could cancel the charge. Only then, did they offer to refund my full amount “in 14 days”. We’ll see if they do refund the full amount as promised. Apps should NOT be allowed to renew subscriptions without warning. This app is just a scam designed to take advantage of people forgetting they downloaded it. Avoid at all costs.

1 year ago, Speed516

Should’ve spent more on QA before starting marketing

The app has a good idea that it will slowly and safely train your running ability but I experienced a string of technical problems. At first I had runs that didn’t sync to the app but showed in Apple fitness, then it changed to runs that sync to the app for viewing details but they don’t count towards the plan progress. Their support is also extremely slow. It took over a week for them to reply to my first ticket. They also employ “high pressure sales” tactics to try to close the sale if you only register your email. I received no probably 10ish emails with increasing levels of discounts within 2 or so days until I subscribed. I already was planning on subscribing so I got a slightly bigger discount, if you are interested in trying the app if it is fixed in the future you should do the same. I however wish I had saved myself the money and the frustration.

1 year ago, melonsmango

Got me going! But not great for gym.

I am 6 month in with Joggo and it has really got me on a steady workout schedule. I have improved my endurance and overall fitness. I use the indoor setting and workout at the gym and I find some of the workouts unrealistic for machine workouts. Example: run uphill for 30 seconds and walk downhill for 1 minute. I have never seen a treadmill with a downhill setting, so I have to just walk flat. And, it takes the treadmill at least 10 seconds to get to the incline I want, that’s 30% of the run segment. Same with stairs. The workout says to run upstairs for 1 minute and then rest for 1 minute. I can’t get off the stairclimber, it would stop and it does not quickly get going again.

1 year ago, slippery bird

Same story - app not tracking/syncing

No complaints about the app in its’ workout functionality - actually very surprised at how well that works! It’s easy to keep track while exercising and it functions well there. The issue is (and I’ve seen it posted here a bunch of times) is that the app isn’t tracking my data and syncing properly. Week 2 I was at 20-something miles and now I’m on week 3 and on my 10 run streak. Well now the app says I’m only on week 2 (exercise 4x week, 10 run streak and only week 2?? That math ain’t mathin) and I’m on 11 miles now. I have reached out to help desk numerous times and they give the same response everytime, update phone, delete and re-download app. And I say I’ve done that and then they go silent and I have to start the chat again. Not so good experience there.

4 months ago, Trixi CO

Would not recommend

I have been frustrated with my experience with this app. Before you can have any recommendations for runs, you have to do a timed assessment. You cannot review your recommended schedule more than a week in advance, and this makes it very difficult to plan. I am more frustrated with the way that you can have your miles count towards goals (13.1 or 26.2). You have to have the app running with live GPS, AND you need to be running outside, for miles to count. They do not advertise this. You cannot log a run manually for it to count toward your goal. Lastly, I completed an 8-mile run that is not showing up as fulfilling a milestone of 7.8 miles, despite me running outside, with the app running, AND the app telling me that I ran 8 miles. Anyway, super-disappointing overall. I would not recommend it, as there are other fitness apps that are more useful and less frustrating.

1 year ago, mnb975

Needs some work

I started the app on a Wednesday, so I did my initial run on a Wednesday. The app did not adjust subsequent scheduling to allow for this. My first run was scheduled for the day before I completed my initial run, and then my second run was scheduled for the very next day. There was no way to adjust this without changing the preferred days for running, which I did not want to change. Even though I am doing my second run today (Friday) there does not seem to be a way to communicate this to the app and the app has yesterday as a “missed“ run. If it is best to start the app on a Sunday or Monday, that should be in the description or in the introductory email (probably both). Right now I plan to continue through the two month period I signed up for. Uncertain if I will continue beyond that.

1 year ago, JDBL1234

I’m impressed

I’m an avid runner, not new to training, yet my performance started to be stagnant, weight had gone up a little and I really wanted to improve my time. I find this app to be able to accurately adjust my workouts for desired results. I lost a few pounds within the first couple of weeks, I’ve been waking up that good kind of sore and I love that I don’t have to think of what my workouts will be. I have even been using the food recipes and log, which so didn’t think I would. I find the food plan to be balanced, filling and nutritious without any fad type of diet. Overall I feel like this app is a very practical and sensible approach to fitness, food and progression.

6 months ago, Wtienken

I wouldn’t buy this app just in principle alone

They just charged me last week for another year of their program (which I haven’t used in a very long time). When I went to ask for a refund, they said no because I hadn’t made a request 24 hours in advance. I mentioned I didn’t get a notification of the renewal, and they told me they don’t send renewal notifications, but everyone that signs up agrees to their terms and conditions where it’s stated that they’ll be charged, etc. Using the “we don’t have to send you renewal notices because you agreed when you signed up” isn’t very customer-oriented. It’s like they count on people forgetting about their sub and then don’t have any way for you to get a full refund unless you have proof that the app is “faulty”. I can’t speak to whether it’s a good app or gives you the results they say, but I won’t recommend this app to anyone just on principle.

7 months ago, MrsGonzaBean

It’s ok, but it could be WAY better with a could have small fixes…especially for the price

I don’t mind a lot of the features, but there are also several that make it difficult to actually see my progress. For starters, the verbiage itself doesn’t coincide. It tells you to run with the goal of staying at a HR level 2, but then below explains what a HR level 3 is. I have been using my Apple Watch to track my HR instead of the joggo app on my watch because it rarely tells me what HR I’m in anyways. Additionally, I just advanced to level 9, I wanted to read what was expected from me and the summary is for level 1, making it difficult to push myself. I hope the developers read this and made the verbiage change because how are your users supposed to know otherwise?

7 months ago, Lats68

BUYER BEWARE - App is useless unless you carry your phone have an Apple Watch

I was excited to start this program and wrongly assumed that I could easily upload my runs from my Garmin fitness watch. Boy was I wrong. It turns out the only way to track your runs is to either carry your phone with you, which I never do and find annoying, or if you own Apple Watch. I don't happen to own an Apple Watch. So I paid for the app a $65. Month plan, and then went out for a run. All of the stats are on my watch, but there is no way to load them onto the app to show that I completed my run. Unable to use the app, as I intended, I asked to cancel my subscription. The email I received back is that we can't give you a full refund because there is nothing wrong with the app. We can give you half your money back but that's it. If I have to sue them in small claims court and get a judgment against them I will. They talk about how you can use your Apple Watch to sync workouts but fail to tell you that all other popular GPS AND/or smartwatches do not work with their app. It's pretty common to be able to sync a fitness app with Garmin and other popular gps watches. It's absurd here that you can't and that with 2 hours of purchasing the app and never being able to use it, I can't get a full refund.

2 weeks ago, Lici D

Apple Watch Sync Please

I very much enjoy this app, I’m not going to say when I bought it I immediately jumped in, but the app has been very helpful, not having to go back and forth looking at the time when I need to switch to a run/walk. On top of that I’m running, I didn’t even run for the mile in middle school! So I’m truly grateful to this app, my reason for the four stars is because I enjoy knowing what zone I’m in which only the watch can show, and sometimes the assessment doesn’t sync from my phone over to my watch where the watch will only give me a free run option. If the two can connect no matter which device I start my workout on, that’s a complete five stars for me.

1 year ago, Pcbell

High expectations…flat performance

I had really high expectations for this app. I use Apple Watch to track my runs, but I wanted the added incentive to “earn my fee back” by completing certain number of miles. I tore my Achilles last summer and have struggled to maintain a commitment to run, so the carrot to get my money back was important. After running 5 times (totaling more than 18 miles)…the app shows I have run 5 times, but completed 0 miles. I have reached out to customer service and after initially being sympathetic and trying to help, have now gone radio silent. $66 is both not a lot of money, but also a lot of money, but for me having an incentive to return to run was much more important…so like I said, I had really high expectations and this app did not deliver. Spend an extra $100 and get a reliable used Apple Watch rather than waste your time and frustration with this app.

1 year ago, Beginningrunner30s

Highly recommend

I desperately needed to get back into exercise and losing baby weight after 2 kids, but didn’t know where to start. This app is geared toward endurance goals and weight loss (if you so choose). It gives you real time instructions and goals during workouts, stretching and strength training exercises. It gives feedback on speed. It allows you to still listen to your own music. Overall I am really liking it and have been motivated to stick with it, partly due to the laid out workout plan and consistency of the workouts. It was well worth the purchase price for me. And the customer service is great so far.

1 year ago, Spiral sea wind

Auto Renews without notification

I was very interested and checked it out because of an ad. It was initially fun, but there are some issues with tracking/notifications for WHEN to do certain things in the run so you’d have to stare at your phone or watch to figure out if you had to run or not. It was also prone to freezing when a streak was reached. Grammatical errors everywhere. I thought it was a single, one-time payment for the duration I had signed up for as it does NOT show up in your subscriptions when you check your apple account. Only after I saw 2 charges pop through for nearly a $100 more than I budgeted for my monthly expenses was I made aware that it was an auto-renewal process. I want a refund, but considering the errors I’ve come across in spelling, grammar and various app issues, I’m thinking I’ll be having to have a chat with PayPal.

1 year ago, Tgavfdu

Meal plan is amazing added bonus

I’m on level 4 and loving the app so far! I feel like the workouts escalate perfectly compared to a lot of running apps I’ve tried in the past which seem to get too hard too fast. The support team is super quick to help, even when I contact them on the weekends. The real hidden gem is the eating plans that I didn’t even know about when I signed up. You can pick your diet style, and it gives you meal plans with tons of mix and match options, portion sizes and macros, and a shopping list. I’m so satisfied with this app its 100% worth the money - which you can even earn back!

1 year ago, jlkinsel

Meh.

I come to this app as someone who used to be a very active runner (multiple marathons) who’s looking to get back into it after ~15 years off. I already found a favorite run tracker (WorkOutDoors), know what stretches work for me, am already very aware of my body and diet. I was looking for a virtual running coach, so figured I’d try this for a month. I’m deleting it after my second run. On the first run after stretching, I start WorkOutDoors and Joggo and go. I look at Joggo a few minutes in, it’s still waiting for me to stretch. I skip through those prompts and it finally starts recording - 5 mins into the run. When I get home 25 minutes later, it’s congratulating me on my 10 minute run. 🤯 ok maybe I’ll just import the actual run from Strava/WOD. Nope - can’t find import functionality. It cost me $25 over 2 runs to find out this app isn’t for me - 7 day trial is only available if you sign up for a multi-month subscription. I should give you no more than 2 stars, just for that. All that said, I can see how this app would be useful for those new to running. But I think if you’ve run a 5k or more in the past, this is probably a pass.

1 year ago, Smokshane

Terrible Customer Service

I downloaded the app a year ago with the intentions of starting a routine for running. Unfortunately my knees would now allow me to utilize the app so I just ate the costs and moved on without using the app a single time. Upon my 1 year anniversary, it auto renewed. Shame on me for not catching the auto renewal in time to stop it. Once the charge went through, I contacted them within 10 minutes of the charge and explained my situation. They took a very hard like - they referenced their policy along with the exact policy number, and refused to offer a refund. It’s a very difficult time right now as many are going through layoffs are work etc, so I asked for a hardship exception. They finally offered me a partial refund. I’me very disappointed in the lack of empathy and understanding. I hope the $33 they would not refund was worth it.

1 year ago, El.Will

I’m finally improving my running time

Y’all, this app has been really fun. Let me say, I love running, but I am a terrible runner. I was in the Army, I have joined runners clubs, and I dont need anyone else to motivate me to do my best, but I just havent been able to figure out how to improve my run time. I shaved a minute off my pace per mile in two weeks. The last few months I have seen a 10 second improvement on pace per week. This app took the things I already knew and taught me where I was getting parts of my training wrong. The runs no longer feel like a constant 8 out of 10 in difficulty. I love this so much. :)

4 months ago, Ks23dec

Don’t waste your money

Great idea. Poorly executed app. Understaffed tech support? Signed up during a money back promotion in December 2023. App stalled several times, 1st time tech support was able to get it going to show progress to subscription challenge, when I provided screen shots. They took roughly a week to respond for every communication, which took place over about 3 weeks. 2nd time, I was told I’d get an email when the subscription challenge was met. The subscription monitor hasn’t moved for the last 10 miles. Apple Watch app doesn’t track distance or heart rate as advertised. I finally disabled because when I did use it, it would call out heart rate not high enough. The in between weight workouts have no sounds which made it hard to follow. They don’t match the skill plan.

10 months ago, tashalitas

Not great, they’ll charge you for 6 months!

This app has problems with coaching - you have to look at your phone and click things between short exercises - I’m not going to runs so I can stare at my phone more than I already do so that didn’t work great. Also did a lot of negative coaching that made me feel worse than I did without coaching - like, you’re probably having trouble breathing, you might want to give up here, you might be tired - I don’t need those negative vibes! The worst part though - I used it 4 times, so I gave it a chance, it was making my runs worse not better, so I stopped and asked to cancel - that’s when they let me know I was already charged for 6 months of this app and no refund. So I’d say app relies on people paying for subscription and then doesn’t care if it actually works for people. No good.

9 months ago, tealduck91

So grateful!

I’ve been an on and off runner for years. After having my second child and being virtually on zero activity level for the past year along with tearing a hamstring prior I decided to get back into it and knew I needed help. Having never gone from zero before I really needed a lot of help! It has been amazing to have the app track my progress and let me know when I should push myself or get some rest. In a short time I have noticed my pace increasing, breathing getting easier, and body getting stronger. Really glad I purchased this app!

12 months ago, Frustrated2also

Doesn’t give a free trial!

Be careful when you order this app through the App Store. It doesn’t give the 7 day free trial and instead of 66 per year it charges 66 per six months. I sign up for this app. I have screen shots and an email saying I was in a free trial period at no charge but moments later I was charge 70 dollars. I went through apples entire refund request steps and apple denied my refund twice after all the proof I gave that I should not have been charged. When I called for the last time the woman who helped me, she was very nice and patient as I was super frustrated, however she said there was basically nothing she could do except pass my comments along. I could not believe it! It felt so dishonest and they would even tell me why it was not eligible for refund. Anyway the app looks great but I’m totally put off by how everything went.

2 months ago, MandaT09

Just ok

This app helped me start running again, but I stopped using it because it was a little buggy; it would transition from my run into the next exercise even if I was still running, so it wasn’t accurately capturing my workout and was sometimes disrupting my run. It also auto-renewed me for 6 months (!!) after I enrolled for two months. After reaching out, I was disappointed that the only response to this was that I agreed to it in the terms and conditions when enrolling. Obviously on me because I should have canceled the subscription right away while trying it out, but I’m still disappointed they wouldn’t work with me and default to such a long period of renewal with no notice beyond the terms and conditions. Beware if you’re just trying it out.

1 year ago, amy.hodge4

Potentially user error?

Overall, I appreciate the concept of the app. The mix of strength training is helpful and for someone who really needed to start from ground 0, this is probably a good option. I’m frustrated that my indoor running/ walking isn’t captured. I’m also frustrated by the pace of the workouts- it seems like I’ve been walking for 2 weeks… and because most of my workouts happen inside, progress isn’t being tracked so I’m stuck at a lower level. This might be on me- perhaps there’s a way to bypass the disabled indoor map, but this also feels like a bug because my pedometer is supposed to be linked with the app, so in theory those indoor steps should still be captured? Again, this might be a user error, but I’m not feeling satisfied with this app (yet)

7 months ago, Sugarbear42

Total scam

This app says you would get a trial period but it bills you before the trial period starts. This is my fourth day trying to get these charges off my credit card. Now I have to dispute it and wait even longer. If you don’t trust what I’m saying 1. Look through the app to try to find a contact number. 2 they are counting on you getting the app through their app and not from the App Store so you will not be able to cancel it or get your money back. Read through the mound of garbage that you have to go through to cancel it. I have at least 10 emails from them explaining nothing. The one that really made me mad is the one knowing that I didn’t use the app but they were going to be generous enough to give me 50% of my money back for something that was supposed to be a trial. Absolutely madness.

1 year ago, Henry DeRosa

Not worth it

This app is a waste of money. It is unclear how to move between levels and the app does not advance you. When questioned what goals needed to be reached to advance the instruction was given to advance it myself. With no clarification as to what I was not doing to advance through the program. The app stopped providing the voiceover instructions during the run and this did not resolve after removing and reinstalling several times. The run structures also did not make sense- for example I chose outdoor runs, warm up would be a 15 minute run, then there would be stretches which would include ones on the ground (when I would be on a street) and then the run exercise. Customer service varied between quick response and then several days for a response. This program is expensive and is not worth the money.

11 months ago, Tony Armijo

Needs a lot of work.

Warm ups don’t to make sense. I’m being asked to do two repetitions of a warm up. Doesn’t seem like much of a warm up when I’m doing two neck circles, two shoulder circles, two hip circles, two knee circles and two ankle circles. Didn’t break a sweat. Not much of a warm up at all. I did the evaluation workout today from the watch. It asked me to do 30 seconds of frog jumps then the work out ended. When I looked on the phone, it showed five different exercises I had to complete. Why isn’t the workout consistent between the app and the watch app. Starting a workout on the watch does not start the workout on the app. They don’t act together. So if I use the app, I get no heart rate data. If I use the watch I don’t get any descriptions of the exercises I need to perform. Huh?? The running portions are ok. But I have to search throughout the app to see the data from the run. Why does it have to be complicated to find my metrics? Overall, the app needs a lot of work. I would not recommend to anyone. Hopefully they honor the money back guarantee if you complete a marathon distance over the course of all my workouts.

1 year ago, wredriss

Garbage

Don’t complain, they will ERASE YOUR ACCOUNT. Joggo offered a refund after going 26.2 miles. The app was missing miles of distance right from the beginning. I contacted customer service for one reason - fix the missing mileage. I sent numerous forms of documentation showing the mileage discrepancies. After days of emailing with customer service, they told me there was nothing they can do about the missing miles. They made me send them all this proof and then told me they wouldn’t fix it after wasting hours of my life. I told them how upsetting this was when the only thing I said repeatedly from the beginning was I want accurate documentation of my miles. Days later they offer me a refund. Then they cancelled the subscription and erased my account without permission. Shady app and worse service.

7 months ago, RN5371

Deceptive Advertising and Glitchy Interface

What a promising app! Great idea and it could be awesome. I’ve used it faithfully for several months, but will not be renewing. First, I was victim to the well publicized deceptive advertising game Joggo plays where they promise to refund your investment after you hit 26.2 miles only to make it difficult to track cumulative miles and then telling me that I clicked the wrong link at sign up and purchased a subscription that didn’t have the 26.2 mile refund feature (huh!?). The app is very glitchy. There are days it jumps to my cooldown in the middle of my run and days when a whole workout doesn’t save. There is no customization to speak of in terms of running plans, just a useless chatbot called “coach” that can’t modify your plan. Promising, but needs a lot of work.

4 months ago, Jenn677!!

Not helpful if you use a treadmill

I really wanted to like it. I did the assessment run on the treadmill and did a chat before I did. Chat said I could update my assessment run manually. Only to find out you can’t. Then I needed to delete a run (was testing the manual feature). Before I did the manual test was told you can delete via chat. When it didn’t work, I email customer service with screenshots. Was told you can’t delete. It should be really clear you can’t do these things. Customer service was less than helpful. Asked if I can just start over and do the assessment run outside. Was told no via email. Asked if they can update the data on their end. Was told no via email. Told my only option was to change my plan (got from 10K to 1/2) and then redo my assessment run outside.

10 months ago, BJ765dmoeje

Shady renewal practices, poor customer service

I purchased a 6 month plan on this app and less than a month in was in a traumatic accident requiring major surgery. I can no longer run. I attempted to cancel and completely deleted the app from my phone. Have had zero emails or anything from Joggo since. Well today my subscription was renewed for 6 more months. I check the active subscriptions in my iPhone, nope not there. Because they follow shady practices, you can't see you still have an active subscription. I had to download the app again in order to cancel through there. I then emailed explaining what had happened and requesting a refund. Nope, since I didn't cancel 24 hours earlier they won't do it. But then told me I can cancel now but keep using the app for the next 6 months. Ummm hello, I just told you in my email asking to refund for the mistake that I have not been able to run in many months from a traumatic injury and surgery. So no, I can't use the app. And did not use the app for the first 5 months I paid for. Really poor customer service. I reached out the same day within 5 minutes of them renewing me for 6 months!

8 months ago, Kaceparks

Poor Customer Service

I was initially excited to use this app and they have some good features. However, I’m really disappointed with their renewal policy. I signed up for a six month subscription, during this time I was injured and am unable to walk. I have since undergone extensive surgery which has a 4-6 month recovery. To my surprise I received a renewal charge and there was absolutely no notification or email of the impending renewal. I’ve never had a subscription renew without a courtesy email reminding of an upcoming renewal. It’s basic customer service to provide those to customers. When I wrote to the company explaining my health situation and lack of a reminder they just cited policy. They offered a partial refund but basically said I had agreed to automatic renewals. I understand that’s their right but I find it very poor they don’t remind customers of upcoming renewals. For an app that wants people to better themselves, they should do better. I don’t recommend using their services, which is too bad because I did like the app when I could walk and use it. I physically cannot use the app for the remainder of my “subscription”. Very disappointing.

10 months ago, Dylan Shif

Decent app, sketchy subscription practices

I would’ve given the app 3 stars because it can be useful if you want to run with your phone. However, you can’t customize your plan very much. For instance, I’m training for a marathon and was disappointed that it didn’t give me the option for a training schedule. I’ve found my Fitbit to be much more convenient. I gave the app one star because of their customer service. They auto-renewed my contract and charged me for a year of services. When I realized what happened, I reached out to them within 24 hours to ask for a cancellation and a full refund. They refused. In my experience, most companies are happy to give you your money back if you don’t use their service. This is predatory behavior and I would not recommend the app.

Description

Joggo is a running app for beginners and pros alike – great for both outdoor and treadmill training. With a personalized running program, custom meal plan, and a convenient running tracker, you can reach your fitness and weight loss goals in a way that works for you. Think of us as your personal running coach, your nutritionist, and your support group – right in your pocket. Created by elite coaches. Tailored to your goals. So it simply sticks. JOGGO FEATURES PERSONALIZED RUNNING PROGRAM FOR BEGINNERS AND PROS Take our in-app quiz, complete a short assessment run, and get a fully personalized training plan tailored to your needs, goals, and lifestyle. Whether you’re running for weight loss, training for a couch to 5K race, or trying to reach a new personal best – we’ve got your back. TREADMILL MODE If you’re not a fan of outdoor running or the weather simply sucks, you can train from the comfort of your own home – anyday, anytime. BY-WEEKLY PLAN ADJUSTMENTS BASED ON PROGRESS AND FEEDBACK Just like a real-life coach, we’ll evaluate your results every two weeks and adjust your plan’s intensity based on your progress and feedback. So you can work towards your fitness goals at a pace that’s right for you. TIME EDUCATIONAL BITS AND ALL-ROUND GUIDANCE From nutrition and injury prevention to breathing techniques and more – enjoy a library of educational articles and tips, custom-curated for you. So you have all the guidance you need, right when you need it. REWARDS FOR YOUR EFFORT TO KEEP MOTIVATION HIGH Earn digital medals for every running streak that you successfully complete – so you stay consistent, accountable, and on track with your goals. APPLE WATCH INTEGRATION Leave your phone at home and easily track your runs with the Joggo app on your Apple Watch. HRZ GUIDANCE WITH APPLE WATCH Install the Joggo app on your Apple Watch to track your heart rate as you run – so you know exactly when to slow down or speed up for best results. PERSONALIZED MEAL PLAN BASED ON FOODS YOU LOVE Get a custom meal plan tailored to your food preferences and dietary requirements – so you get the body and health you want without cutting the food and lifestyle you love. TIMELY REMINDERS Get reminders about your next run and new content in the Joggo app so you can easily stay on track with your goals. RUNNING AND WEIGHT LOSS TRACKER Our app offers GPS and distance tracking, speed monitoring, and activity history so you can always keep tabs on your running progress. And our weight loss tracker assists you in weight control and helps you reach your weight goal faster. With additional purchase: WORKOUT PLAN: Get a full-body workout plan with video tutorials and detailed instructions for your lower body, upper body, and core, created by our top sports specialists. Joggo works with Apple Health to sync workouts data. DISCLAIMER: Please seek a doctor’s advice in addition to using this app and before making any medical decisions. Privacy policy: https://joggo.run/en/data-protection-policy/ General conditions: https://joggo.run/en/general-conditions