I was experiencing the same issues as everyone else. Passes wouldn’t load and when attempting to link them, error messages would display. I deleted the app and redownloaded it and after doing so, passes would load right up. Haven’t had an issue since then. But just Incase, I added all my passes to my wallet since this all is unpredictable at times.
Just updated the app in hopes the fixes would improve the experience, but that is not the case. Passes still don’t load, or if they do, it takes a very long time to sync which is very inconvenient when getting into the park and when trying to take advantage of the discounts in the park (just standing there waiting around for it to hopefully show to scan). Previous seasonal maps like Knotts Merry Farm and Boysenberry Festival maps were great but now you cannot find out where anything is! Used to be able to clearly see on the map what the food/drink items were sold where, but now there is NO WAY to find that info via the app. When you press “view guide” the button doesn’t even work.
Purchases through the app are sketchy; They result in some type of incomplete transaction & also stating, multiple attempts to purchase again my results in being charged multiple times. My transaction appeared about an hour later as complete. It’s not a convenient in app purchase as it should be. I don’t even think it’s linked up to my pass that pops up in the app because when I attempt to purchase anything I still have to manually put on my 20 digit pass number… copy and paste doesn’t work either.
Can’t see season passes and can’t enter credit card
If I could give it a zero rating I would. Haven’t been able to see season passes on app and can’t enter credit card in app. This is a cashless park so would be REALLY nice if we could enter credit card in app. This app is an absolute mess. No menus for dining. Really have no idea what dining locations have to eat specifically. Map zooms out as if you’re in outer space and have to zoom back in every time. Virtually nothing in this app for an AMUSEMENT park works properly. Fire your current tech folks Knotts and try again.
When I open the app to see my passes they don’t always show up. This could slow down the line when entering in the park, I bring my actual cards but I’m sure there’s other people that don’t and end up getting stuck at the turnstiles waiting for their passes to show up. Also, it would be nice to be able to order food on the app from places inside the park!
The old app may have been “outdated” but at least it worked. I can never get my connected passes to load, nothing ever works right, why bother having mobile food order if you don’t ever let us use that feature (hardly any of any at all are available for it). Overall a huge miss and really just a waste of space on my phone. All of the useless info loads just fine on the home screen, but nothing you ever actually need. Try harder.
The app allows you to sort based on ride height. But many rides have a accompanied height vs a non accompanied height. The app should allow to sort by the actual minimum height instead of the non accompanied height. This would make ride planning better for smaller families. Also the accompanied height only shows after hitting more info on each individual ride.
I was at knotts and I couldn't get the times for the rides, I had to refresh the entire app (close it completely then reopen it) which annoyed me. The map was helpful and the times were sorta accurate. It would be nice to not have a whole process to get a wait time for rides. Then it shows that the ride is closed and its not. Inaccurate info. 😒
The older app may have been “outdated” but at least there wasn’t as many bugs. When you open app it take forever for your passes connected to actually show, which is an inconvenience, especially when you’re trying to use it in a hurry. The wait time aren’t as accurate either. Please keep working on it.
Knott’s should’ve left the previous version alone.
The previous version worked well enough. This update seems to have messed things up. I’ve had the same issues as others have posted. Can not store my passes, ride wait times don’t seem accurate and it’s kinda difficult to navigate through the app. I’m not that fond of the appearance either. I hope the can resolve some of these main issues soon.
Not sure why the reviews are so low. Once I logged in and input my ticket, the app did all I needed: find locations, map directions to them, describe rides, and display ride times. Sometimes it froze so I restarted it. Otherwise reliable and very helpful. (iPhone)
It works sometimes, but more times than not it shuts down or I can’t pull up my tickets and parking pass. Right now it did both of those things and now it doesn’t recognize my password so I can’t get into the park or park my car! I didn’t get cards because I thought all I would need is the App. Why bother with the app, easier to just bring the cards. I will get them next time I try to go to Knotts.
Even after reading the reviews I was not prepared for this app. Completely gave up trying to use the app as my tickets. It would constantly think I wasn’t in the park (and wouldn’t show wait times) whenever I was near the edge of the park. Wild at how bad this app still is considering how clear the bad reviews are. Also don’t trust the wait times, no idea where the park is getting those numbers.
Whoever designed this new update should be fired. Passes don’t even load and when they do, they only last for a little while. Thankfully I uploaded my passes to my phone’s wallet. The department in charge of the app should at least scrap the new version and revert back to the older version. The old saying “don’t fix what ain’t broken” definitely applies here.
I’ve had this app since they offered it updated it. My pass used to be on there. It keeps disappearing and when I try to re-add it it says numbers wrong then it claims that there’s an update correct all this this app is just so much problems they try to promote it, but it never works correctly disappointed
Have to constantly log out or uninstall and reinstall just to try to get things to update. Pass perks show for some and not for others. It’s a slow app and never works when you need it. It’s also inconvenient you are only allowed to access som features while within the park. Their app team really is overpaid!
The app is not reliable. Passes won’t load and it won’t load a credit card to the wallet. I’ve tried multiple times. Tip- take a picture of your pass and just avoid trying to get it to load on the app while at the park. Knott’s might as well not have an app bc it’s useless and doesn’t do what it’s designed for.
The update to this app from a month or two ago broke the pass/ticket functionality. My family have been season pass holders for years, and it no longer recognizes pass numbers. The rest of my family has the same issues on their end.
The app keeps losing my information. If you come here, make sure you actually have a ticket or season pass or anything via a card or email as I’ve used the app for 3 hours and it has lost my info 4 times. I have to delete the app and then reinstall it. My iOS is current so it’s not that. It’s the terrible app
They are being very annoying and takeing pics of our personal info and are not deleting it I do not recommend paying for this and Knotts I hope you be better cause we will not return Knotts we will tell all our friends and our social media this is the worst staff and service we have ever seen
I was not impressed with the app or Knotts in general. Although they have updated some rides since my last visit to Knotts, their app overall performance was no good. Wait times were inaccurate and map was inconsistent. Employees were friendly and patrons were reasonable/respectful but that's about it. Spend a little more and go to Disneyland
Terrible experience, from trying to set up an account to finally getting in to discovering there’s no discernible way to get it to show wait times for rides. If you’re going to get rid of paper maps, make sure your app works first! And upgrade your WiFi in the park while you’re at it.
I love knott berry farm I have the gold pass my favorite rides is revolution and dragon swing but this app is cool and bad at the same time but it works sometimes
Was excited the app was reworked at first until I realized I can’t even put my pass on it. What’s the point of having a new app if one of the simplest mechanics doesn’t even work. I tried when I first downloaded it and even now months later I still can’t upload my pass.
None of the features work. Navigation doesn’t work. You can’t really click and icon. You can’t zoom in enough to make the interactive map useful. You can’t use the filter function to just check rides. Across-the-board doesn’t work.
I've tried multiple times over several visits to add my pass to my app and it says it can't find it when I enter the number! I just want to visit the park and purchase merchandise and food but I can't do that if your pass system is messed up :(
Me and my friends went to knotts berry farm. My friends told me to download this app to see the wait times of rides. I downloaded it and the times of rides and the actual time was wrong. it wasn’t just a little off, the time of the coast rider was 30 on the app and the actual wait was 90.
I used to enjoy the app. It wasn’t perfect, but it stored my family’s passes for use at the gate. Now it is useless. Login and the passes are there. Come back 10 minutes later, and they aren’t. It’s constant game of “will they be there?” with this app.
Limited info, no details about shows, restaurants. Befo you didn’t need a paper brochure because everything was on the app. Now you can’t see menus, and was unreliable for Boysenberry Festival. Needs a huge upgrade and before summer PLEASE!!
Constantly crashes, forgets the passes at every update (and forces you to update without alerting you to viewing the passes, so you’re screwed right at the front gate). Never had an issue until these spring ‘24 updates - massive downgrade
This app doesn’t work at all. It won’t let me add passes or payment Information. I can’t talk to anyone for help because there is no number where I can talk to a human being. App is terrible. It’s been months and it won’t let me do anything.
The map was too confusing for me to figure out and the ride times were never accurate to what was actually physically posted in front of the ride. Don’t get me wrong, I love Knott’s but the app could use some improvements.
Horrible experience at the park with “updated app”
-app doesn’t have my passes stored -wait times are not even close to what in the signage outside the ride Had to wait for guest services to issue me a new card for one of my passes Pls Knotts fix this. Love the park, just not the app
Everytime I go on my passes disappear for some reason. It’s really slow or doesn’t load the rides they really need to work on fixing this especially because we don’t have physical passes
Don’t know what’s going on with this new app. It keeps removing my season passes and I have to add it back again and again and again… Are you hiring $10/hour developers to work on this?
Updated my app to get wait times and was sorely disappointed. Won’t work with my VPN. VPN says it’s an unsafe site, so I won’t turn it off. Won’t load map or ride times. Overall disappointing…like going to Knott’s nowadays.
I keep trying to add my passes and this app will not allow me to add my passes what so ever . They have added in the past but then get removed . This becomes an issue when entering the park & I do not have my physical pass .
So awful. Doesn’t update wait times. Doesn’t even show wait times half the time. Not at all easy to use. The last app wasn’t great but this one is truly awful.
I opened up the app, and noticed my season pass removed. Tried reloading to see if it was fluke, and still not there. Same with attempting to add it back in. Got error messages.
I updated the app and oh my why did I do that?! It completely locked me out and they’re having difficulty with it now I have absolutely no access to it!
Did the update and my passes disappeared I have no way of retrieving them on the app at all. The app is not acknowledging my account or my gold passes.
The official, redesigned Knott's Berry Farm app! Get more out of every day at the park with ride wait times for your favorite rides, an interactive guide map that will help you find the fastest route to any place in the park, easy access to your FunPix photos, a complete listing of all the entertaining shows and events, including show times, so you won’t miss a minute of the action. Buy tickets or store your Season Pass on your phone and receive special offers and discounts only available to app users. Everything you need to make your day at Knott's Berry Farm the best day ever! Use the free Knott's Berry Farm App for: • Personalized experience based on your likes and interests. • Wayfinding for events with multiple locations. • Addition of ride status • QR codes on in-app tickets • Click on a particular location to view events that are happening at that location. • New onboarding prompts to provide more context for permissions due to iOS 13 • Updates to message inbox to provide more context for permissions due to iOS 13
