Matrix Community 360 - Basic

Unable to use the app. Immediately requests club location. If you own a ultra machine this is useless

How do you make it so hard to connect to a random piece of gym equipment? Zero chance I'll ever buy a product of yours.

Why advertise something on the machines and nobody knows how to link up?

Totally useless if your apartment doesn’t have a account

Useless. Can’t connect at all !

Went to my gym to get the requested gym code from the app and was told they didn’t know what code the app was requesting, this app is a waste of time

Even if you do figure out the club code thing, you can’t do much in the app. I was really hoping to build a couple cardio workouts that I can save to the machines at my ymca. You can’t do that. It’s amazing to me that a group of individuals set around the table and put money into a worthless app, and then they actually update the app to make it worse. I would love to talk to the person in charge of this and use them as a bad example in my company trainings.

My club doesn’t have a “brand code” for me to enter so I can’t use the app at all as the code is the first screen that opens and it can’t be bypassed. What an absolute garbage app.

Can’t connect headphones Bluetooth my brain this app stinks the connection options blah blah code this that this that don’t even waste your time this app & equipment connection is trash

Requires a facility code that no one at the facility knows anything about. I signed up for a matrix account on the MMI on one of the machine I was using at a facility that has dozens of Matrix cycling and hiking machines. I forgot my sign on pin. I attempted several times and was unsuccessful logging in so I tried creating a new account and the machine would not allow me to because either my phone or email was already used. So I have brought this up to facility managers and they couldn’t help. I received an email from matrix stating that my account was locked because of unsuccessful logins and that I should use the app to reset my login pin. So I downloaded this app and the first slash screen asks for a facility name or code. I was never issued any of this information nor does anyone at the facility knows of it. I workout at the Irsay YMCA near downtown Indianapolis, IN and am not too excited about the privacy of the app when the network seem so disconnected.

Can’t get to facility code anywhere. Tried to email them and customer service was useless.

I have the same issue everyone else has with the app requiring a code, and after hours of researching for how to figure out the code I have no luck, I looked on line, looked at the Matrix website, looked through the settings in the machine and no luck. The issue is that this app has been designed as a software for personal trainers to track their clients and honestly I sure that registering a club on this app wouldn’t be easy for personal trainers. However by making it exclusively for personal trainers they loose the individuals like me who just go to the gym on their own or individuals that have their own machines. If this app were to be tailored to the individuals with the ability to join a club or even create one then then it would make people more invested in this app and in the matrix products.

I called my athletic club and they had no idea what this app was asking for. We tried my barcode but that didn’t work. Not sure what they’re asking for.

While the UI isn’t entirely user friendly, I just typed “matrix fitness facility code” into Google and was told to type “matrixfitness” where that code was being requested (said “ok” to the toaster message) and it let me log in with the info I used to create the account from the stair stepper. Granted it’s not the information for MY facility, it’s still nice to be able to use this app. I rated this a 3 because it’s not entirely user friendly or intuitive, but it’s decent.

The cardio equipment at my apartment gym says to utilize the app the enjoy the most out of you experience, but the app requires a facility code that no one seems to know exists.

After downloading app, it doesn't give any login /sign up option. It is asking for fitness facility name or code. Couldn't use this app.