Leaving an updated review because I finally figured out how to log into the latest version of the app. This is my go-to theatre. They have many screens and a good selection of big movies as well as some independent smaller films and a decent concessions menu. Their Maya!Mas subscription is a great deal, especially for 6 movies/month and they are the only theatre I know of that rolls over unused movie tickets and allows you to purchase tickets for other people using the subscription tickets. I still have to get used to the updated app. Only one movie is showing under my past purchases history, so hope that gets fixed to show my other past purchases, even if it only goes back so far. Also, it shows my points balance as expiring in seven days, so hopefully that’s something that’ll be fixed as well.
Maya is a great theater. It is always my first choice!! The app has problems! When I try to send feedback it gives a message, “Unable to send feedback. Please try again.” Yet the message on the app says, “Send us your feedback so we can improve your app experience.” They need to fix the app!! The app won’t allow me to log in most of the time.
Now we have to scan the credit card for payment in-app, I can’t use it to book my tickets anymore. No matter how still I hold it, it refuses to capture the image even when the gold box is complete and the background drops away. Also please add a movie rating to the filter options so, for instance, I can show my kid her PG options only when deciding what to see. But otherwise I love it. We’ve been using it to make sure a show won’t be crowded before committing to going: a great risk assessment tool during COVID. Thanks!
Recently my Maya app updated and my upcoming movies and purchase history were nowhere to be found…bummer now I have to go to the desk to receive paper tickets for my upcoming movies. The new app version finally lets me keep my tickets on my apple wallet, but it won’t let me list my upcoming movies onto my calendar as a reminder, please fix.
I really enjoy this cinema. I love the app and the points system. Come to early showings and use my points for free popcorn or discount food purchases. Only problem I see is on the seating system for the Dolby theater. The seating chart is in reverse . So seat on the map is actually reversed in the theater.
I used to be logged into my account but it signed out and when I tried to sign in it said I didn’t have the correct password. So I tried to make a new one and when I tried to sign in with my new password it didn’t let me. So when I tried to make my mom an account, same thing. Before it signed me out it was great. And with my birthday having just passed I’m disappointed that u can’t get my birthday ticket, or get more points.
So if something happens and you need to cancel the tickets you bought, you have to go in person to have them canceled, however if you made the purchase on their website instead of the app, you can just cancel easily thru the email they send you. Makes no sense to create the app then make things that worked well 100x times harder. I’d imagine that is intentional since most people if they cannot make the movie, probably cannot just go there in person before show starts to cancel either.
There should be an option to pay via gift card. It was on here before, but nowhere to be seen now. Beyond that its very easy to navigate and book times.
The 5 star reviews all talk about how great the theatre is not the app so if you see a 5 star review it invalid the truth is the app is disgustingly bad. It’s clear that they still don’t bother to hire anyone competent to make this because the app will immediately launch you into a web browser to buy tickets and like every movie theater; the website is also egregious and lacks any competency in its UI and UX.
I used to love the app but ever since it got updated I put my information and it says to verify my email and I don’t receive any email at all. I check my spam and junk mail and nothing. Fix this and it will be amazing!
App always defaults to Bakersfield even though I’m nowhere near and made me though all the seats were taken when my local theater had plenty of seats. Recommend defaulting to nearest theater or a favorite theater.
The seats are not that comfortable. They need to be able to lean back more. My neck starts to hurt after so long and I’m constantly having to adjust myself. Movie studios grill seats might be something to consider.
Downloaded the app just to see food and drink options since the website didn’t provide it. Selected my cinema and then selected food and drink, at which point it said “no cinemas found.” Restarted the app, tried again, and again, etc. Garbage, just like the website.
App glitches. You’re logged out and can’t be logged back in. Email says it gets sent but never does. Endless loop to verify email. Reset passwords just fine but won’t send an email to verify me which won’t let me in the app. Shame and waste of time.
I paid for tickets right before the update and thank goodness I screenshotted my barcode for the tickets because now I cannot find them anywhere, they’re gone.
I hate this update WTH happened to my tickets, I also took a screenshot so hopefully they take that but no word back from any customer service rep for 3 days
No longer can I access my account. My tickets for upcoming films, or my tickets from maya mas. Their contact us form on their website still has yet to reply. Fix it please.
I'm glad we have a Maya in Delano. The community needed one to beat the 35 minute commute to Bakersfield. The staff is awesome dealing with the customers in a professional manner. Soda machines needs to be fixed, 2 out of 4 are never working. When it's super busy the ice runs out. Should have an ice machine behind the counter. Thank you!
