Megaplex Mobile

The app helps navigate multiple theater’s options. There is not a theater near our home, the app is so helpful when planning our trips. We can find the closest theater & times more quickly in the application compared to a web browser. It also makes reviewing rewards so much easier.

I’d like the see the app allow me to add my cinema ticket to my Apple wallet. If this IS an existing feature then it needs to become more accessible, I could not find any selections for it nor anything online about it. Also, the check in is great EXCEPT I accidentally bump it constantly. A confirmation pop up or even a restriction, ex: “you can’t check in more than 1 hour before your showing”, would be incredibly helpful. I’d also like some more descriptions on some items, such as luxury seats, what comes with them? Why should I buy them? Where on Earth are they when I’m selecting seats? I double checked to make sure the showing I had selected had luxury seating, I still had no clue where it was. Maybe a little star or similar icon next to the number for the seat could clarify this. Other than this I do love how convenient the app has become, it logs me out CONSTANTLY but it’s only a minor inconvenience. Everything else seems to work just fine (normally) and when it doesn’t they have been pretty good about spotting bugs.

Theater is always great. Purchasing tickets and concessions on the app was frustrating. When I tried to purchase tickets with concessions the app closed and froze the reserved seats so that I could not complete the purchase. After 2 times of this, I opted to purchase the tickets only. That worked. Then I tried to add food and the app closed. I opened the app again to add food and the free medium popcorn that was available the first 3 times was no longer free and required 7,000 points or regular price for the purchase. I hope Larry H Miller group is able to improve the usability of the app.

It seems like rewards points add up pretty quick for free popcorns, drinks, ticket upgrades, etc. Love it. Hated using fandango and getting service fees. Love buying directly. So nice. Adding tickets to Apple Wallet is very nice too.

I can sign in online to “my rewards,” which is the same as the app, but it will not allow me to sign in there. I have tried to reset the password myself under my account online, but I cannot. It gives me an error on my phone number, which you cannot change, it has to be done by Megaplex... but if this is the one thing causing the error, that is frustrating. I am sure if these issues were fixed it would be good. I did reset my password using the link to do so, still cannot get in.

Solid app - could be a bit more intuitive in places. But a mostly simple way to purchase tickets, see showtimes, etc. My one current frustration is that I used to be able to add purchased tickets to Apple Wallet. I got a new phone (and am on the current version of the app) but that feature isn’t available any more. Why not?

Appreciate the service provided, especially during this difficult time. For future reference, please consider renovating the auditoriums, as in upgrading the seats. Very uncomfortable to sit through a movie, especially if physically challenged, to varying degrees, age issues included. Thanks!

Easy to use and very convenient. Only complaint would be I’d like to have better idea of what type of seat I’m getting(luxury etc.)

I can only add concessions to my purchase that are in my “favorites” list, basically things I had successfully purchased in the past. Anything in the regular concessions menu is grayed out, and when a selection is made and all options for the selection accounted for (if any) the add to order button doesn’t work. Sort of defeats the purpose of ordering ahead…

I really would like this app to be more iPad friendly. It does not display correctly when you use a keyboard with the app. That makes it hard to enter information. I would also like to see a map of the theatre showing where the movie is as I can’t determine the various movie choices from IMACX, to Lunxury Dbox, etc…

This app works fine. But I constantly have four notifications that I have to look at and when I go into the app, there is no sign of where to look at the notifications. It’s the most annoying thing ever.

The updated app is great. It works well and I really like the interface. Easy to see movie times and what’s playing!

When using an iPad, the app will not rotate with the moving of the iPad from portrait to landscape. If you are using an external keyboard with the iPad you are having to rotate your head to look at anything on the app

Works fine on my iPhone but not on my iPad. I always use my iPad with the Smart Keyboard so apps are useless if they don’t rotate to landscape mode. This app does not. I have to uninstall it. I’ll still use it on my iPhone but you need to implement autorotate for the iPad.

Makes getting movie tickets so simple. Also the refund feature is a godsend

Looks like Megaplex used the timeout of the pandemic to overhaul their Mobile app. Huge improvement.

I have gift cards saved to my account but can’t seem to use them for purchases unless I re-scan them? Why save them to my account then? They’re not in my payment options and I can’t for the life of me figure out how to edit my payment options?

It’s so nice to be able to choose your seats, buy snacks all in my phone. Great app

The app used to work great, but lately it logs me out and says my login info is wrong even when my info works on a browser to login through the main website. I think the new update introduced new bugs.

I simple can’t login. I’ve been trying to problem solve for 20 mins. I have reset my password and deleted and reinstalled the app. I’m super disappointed. I love to movie going experience and love the idea of knowing, I have seats when I walk in but I have not be able to enjoy such an experience using this app.

App has been broken for I don’t know how long now. I keep it updated, but still only shows one movie and its showtimes at any given theater. It’s become essentially useless for me. I have to check Fandango if I want to Megaplex showtimes, but mostly now I just go to a different chain.

Every time I use this app it's logged me out. And then when I try to reset my password for those moments I don't remember my password it takes forever for the system to finally let me login using the new password.

I was looking forward to a big tub of popcorn through this whole covid craze. Looks like my theater has curbside pick-up but the app keeps showing an error when I go to view cart. There's no option to order online or over the phone. Super disappointed. Should I just show up to the theater?

App works good until I try to purchase concessions, I always get “sorry this is unavailable at this time” or something like that.

The app is really great!! And they offer refunds if you change plans.

The app won’t let me sign in after I reset my password 2 time and put my mobile number in I don’t if it’s something with the app but that’s the only issue other than that it is a great app and very easy to use

Really easy to use❣️❣️

The app won’t let me log in but I can log in just fine online. It says something is wrong and I’m using the exact same information. The app is up to date. Too glitchy.

So convenient and easy use. It’s how I get all my tickets

Crappy app that logs you out and doesn't let you login. Even after resetting my password and logging on to their ridiculously 2002 designed website. Go back to selling cars.

Every time I log in and it tells me check server. I’ve tried updating the app. Deleting and re downloading, and using off my WiFi and on my wifi. Extremely frustrated.

works much better then the website but it’s sometime hard to tell which theatre you’re looking at

I have some issues login and it is extremely difficult to find how to solve it

I want to support this company but I can never log into my account, whether it’s the app, phone browser or laptop, literally every single time I can to reset my password and it never works.

The App is really user friendly

The app is allowing people to login with their Megaplex accounts so we can earn points and get out of the booking fee. Online isn’t allowing you to login either. Really dumb!!!

I live this theatre complex! Super comfortable and it’s nice and clean🩷

Wish I could rate it better but the app doesn’t work for me, it only works on the browser

It won’t let me login to my rewards and I have reset my password multiple times. It’s just frustrating it doesn’t work anywhere.

There’s no reason a mobile number should be required. I get a ton of spam calls so I avoid all apps where mobile numbers are required.

Cannot sign in, reset password multiple times. This issue has existed for over a year.

Will not allow me to login. I can log into the website but it will not let me log into the app and no one at the theater knows how to help me.

App is too buggy to use. Any time you try to purchase tickets and use one of your freebies it crashes.

I simply cannot log in. Have plenty of free rewards ready to be used, but I can’t even log in.

App is broken, I can log onto the website just fine but the app won’t allow me to login.

I first made my account in the end of 2020. It makes me reset my password every single time even tho it’s right. This app is crap.

This app is unusable. I have deleted the app and re-installed. No matter what, I can’t login and access my account. Worthless. It used to work well, but now it’s absolutely broken.

I can’t sign on. I tried many times, but I always have the same messag… wrong number or password.

I STILL cannot pre order food. My app will not allow it.

Literally the worst app ever. Not a single town or theater will pull up. Not to mention the website is even worse.