This FSA provider is very slow to review requests and claims for reimbursement, and does not obligate FSA approved items for reimbursement. Customer service was unprofessional and ultimately unhelpful as well. I would give the app 3 stars for user interface, the CSS is decent, but since it doesn’t perform its intended function, there is no reason to add undue praise for the product or provider.
If you are a dependent and the one in your household that is responsible for budgeting, billing, etc…GIVE UP NOW. Aetna has NO DESIRE to recognize you as a person that handles this. This app is nearly impossible to set up, and if the insured sets it up and shares the login with you, the dependent, IT WON’T work. This is why we always used to say in the insurance business, “Aetna, sorry we met ya.”
Get a different insurance company. I had someone on the phone, and they told me that they know their app doesn’t work/open, have known about it for year(s) and think that customers should just save shortcuts onto their Home Screen instead.
The will not open. Continually claims that Login/PW are incorrect after verification with browser version. Needs major improvements!! Can’t even give 0 stars which is more appropriate. Why bother providing an app. Guess there was a box to check in someone’s performance review!
I can view my FSA just fine, but can’t view my HRA that is tied to my medical insurance. Is that because it’s part of my medical insurance and this app isn’t for medical insurance?
Don’t download the app and waste your time or mental energy. App is nearly impossible to use. Logging in requires resetting a password regularly even when the password works correctly on the website.
How does this app exist?? It was recommended to download when I called about claims questions … but I cannot even log in? I feel like they should just delete from the App Store.
As other reviewer wrote a YEAR AGO, app claims my login and password are incorrect and will never open! Yet, it is the same login and password on my computer! So frustrating!! Fix it already!!!
Like everyone else, can’t login. Have to open up the web browser and login from the mobile page but the app continuously tells you your password or login is wrong.
Unable to login from mobile or reset the password. I'm able to login from desktop 🥺 Such a waste of time on this app.. It is unfortunate that my employer chose this
Applications keeps not saying that my login and password are incorrect despite typing in the correct password and uninstalling and reinstalling the app.
I would give zero stars if I could. It doesn’t recognize my login information. I have logged on via the website with no problem but this app is useless.
It is my first time to write an app review. I would like to give negative star if possible because the app doesn’t allow you to login at all.. such a brilliant app!
Please note this app is not for medical, dental, or vision insurance or Health Savings Accounts (HSA). This app is only for Flex/CDHP products including Health care and Dependent care Flexible Spending Accounts, Health Reimbursement Arrangements, and Mass Transit accounts. If you need assistance when logging in, please call 800-566-9305 and a member of our Customer Service team will be able to assist you. Representatives are available Monday-Friday 8am-6:30pm EST. Save time by easily and securely accessing your Flex/CDHP benefit accounts. The mobile app features real-time access and intuitive navigation with summarized financial information and charts. Powerful features of the app: - Check available balances - File a claim - Take or upload a picture of documentation and submit for a new or existing claim - Scan product barcodes to determine their eligibility - Setup various text alert notifications - Setup Touch ID login - View claims requiring receipts - Click to call or email customer service - No sensitive information is ever stored on your mobile device - Add a bank account (if applicable) - Update your banking (if applicable) To login to the mobile app, follow the steps noted below. Please note that your ID is your SSN. If you have difficulty when logging in, please call 800-566-9305 and a member of our Customer Service team will be able to assist you. You can also access your account via the Meritain Health portal at https://account.meritain.com. 1. Open the app, scroll to the bottom of the page and select New User? Set Up Your Account. 2. You will be redirected to the User Identification page to begin step one of four. 3. Follow steps one through four to complete the set-up. 4. Once you have completed the set-up, you will be logged out. You will then be required to log back in using your new username and password.
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