I have WellCare Classic Medicare PDP, and I have an account with a login. The first thing I noticed with the app is it didn’t give me a login option. It wanted to walk me thru state, type of plan, etc. BUT — the list of states DID NOT INCLUDE my state!! So I had no way to access my account with the app on my iPhone! Unbelievable! It is barely better on the website on iPhone — requiring the same info multiple times, and then I still couldn’t get the pricing. I called Customer Service, 3 different reps, 31 minutes before I got the answer I needed. Even then, the rep couldn’t explain why the copayment this month, July, is 3x as much as the copayment in January. All in all the app is a disaster, the web access on iPhone is better but not very good, the telephone rep experience was still better but not great. When I used CHAT a couple of months ago, that was the best. The customer service people both voice and chat were very pleasant and helpful, but they are limited to the info available to them through the WellCare information systems. WellCare has a long way to go before they will be providing a uniformly excellent customer interface.
I’m so unhappy with WellCare altogether. This app especially it always says unable to connect to server. Try again later. I’ve tried multiple times. Even reset password in case I was messing that up but that didn’t help any. So disappointed in myself for letting a sales agent convince me into switching to this insurance company!! Try calling and get switched to multiple people ( none of which speak very fluent English) every time it’s a hour or two on phone and never get anything answered. I finally asked my dr. To call them to get my questions answered, my dr. Said it’s no wonder why you got fed up with them. If I could rate this ZERO I would
I can’t believe that any company would put an app on the App Store that is as bad as this one. Simply logging in is more challenging than it should be. Once logged in, you would think it would know you, know what kind of plan you have and show you some useful information like what is the price for a medicine based on the stage you are in, or maybe what are lower priced alternatives to a medicine you are using. But alas, you never get to that point. Pull this app from the App Store and start over.
This App and WellCare program needs to be updated Big Time
This App does not recognize Medicare Part D and does not recognize Colorado as a program state. I’m a WellCare Rx customer on a Medicare Part D Rx Pharma program and I cannot begin use of this app as Colorado is not recognized in this App The WellCare Rx program offering is out of date as It’s monthly premiums, deductibles and copayment are far higher than GoodRx, Costco and other Rx offerings without a monthly premium and without a large deductible as WellCare charges.
Just switched to this part D plan, and compared to apps for other providers, this is not ready for prime time. With other providers, I could re-order prescriptions and track them. They would also send me reminders. With this app, I can’t do anything, because it doesn’t even list my state. I can log in on the website, but even it is very limited in what you can do.
I just joined WellCare for Part D. Can’t log in, says it’s for members only. As of today I’m a member. From reading other reviews I’m not alone. If you don’t know how to construct a workable app, contact Express Scripts. It’s one thing they do right. The only solution is to go to the website and add the login page to your Home Screen. From there you can sign in and get what you need. That’s a pathetic workaround but it does work. 😡
I couldn’t get past the first popup… plan/state/product. When I chose my correct plan, there was a pop-up saying for me to go back to the Apple App Store to download the app. I already did that!!!!!!!! and was in the app!! You people that make create these apps need to get a real job, cause you certainly don’t know anything about this one!
I can’t use this App. I continually receive an error message while attempting to log in. Tech support is NO help. The fix, I was told, would be to delete the app and reload. Nope, that is not the fix. The enrollment period has started. If this is not fixed soon, I’m changing plans.
What’s the point of having this app, making the login if you can’t see any of your information? Every time I try to log on, it says “this app is not available for active WellCare members” that defeats the whole purpose of us members even downloading it. App needs serious upgrading!!! Asap
Terrible APP. I was told by web support at WellCare that the APP is “having issues” and to just us a browser instead. When I try to log in on the APP I get an error message saying it is for WellCare users only, of which I am one!! Frustrating.
The app is useless, the website is not much better and unfortunately I’m not getting what I need from them either. I’m a diabetic and can’t get all the things they claim to supply for diabetes unfortunately.
I’ve had WellCare since 2014 and just discovered this app. I tried to login and nope…. It gave me a pop up saying this app is for active WellCare recipients only. WellCare has a horrible website and an even worse app. It’s an insult to apps everywhere.
It says I’m not an active member but as of 1/1/21 I’m an active member can get on through website but as far as for the app constant not a active member status. I’m not the only one getting this message. You really should’ve had this ready by 1/1/21 please fix this MAJOR glitch.
I downloaded the app and got in the first time only was never able to get in again. Can get into WellCare on line ok. Called and got passed around and never got it resolved. Deleted the app. Worthless. Only gave it 1 star because I had to pick one. It deserves a zero.
Though I can log in successfully on the website, I cannot log in on this app. Gives an “active members only...”. warning. I am an active member! Status show correctly on the website but this app just doesn’t connect.
I can’t access any info on this app for a Medicare part D plan. I figured out, by trial and error, that I had to go to CVS Caremark to get some info but it shouldn’t be that difficult. Well are really needs to get the app developed for part D subscribers and not for just their health plans.
I signed up for a WellCare Medicare part D plan. The plan is good but this app does not function in my state even though they provide coverage here. It gives me the impression that they are not a well run company and that I should consider other companies next year
I downloaded the app and I can not proceed to do anything else within the app. It’s not functional when you try to touch any of the options. I have tried to uninstall it and reinstall the app and it leads to the same dead end.
App doesn’t work. I have to google “WellCare” and sign in to the site. I can sign in no problem there but the app says my account is not active and won’t let me fix it through the app.
This is possibly the worst excuse for an insurance app EVER. I can’t even get past the first screen to choose anything! PLEASE FIX THIS!! It’s 2020, very soon to be 2021, you’re an INSURANCE COMPANY, and YOU CAN’T FIGURE OUT HOW TO MAKE AN APP THAT WORKS?! C’mon!! I literally only gave this app one star because I had to, to be able to leave this review 🙄
There are so many things wrong with this app. Can’t pick Medicaid, only Medicare. Then It tells me it can’t connect to server. Please fix this app. Until then, I’m deleting it off my phone.
Someone please redo this platform from scratch. It’s really sad that the information listed is outdated. Some doctors listed have disconnected phone numbers, others listed say they don’t accept WELLCARE. I just wasted 2 plus hours On this app.
I am a new Medicare Part D customer and this app is clearly not designed for Part D customers. It is just for customers of one of their Medicare Advantage plans. This needs a complete revamp, or better yet, start over from scratch.
Opened app and nothing opens or can be selected. Would like to have my customers use the app. It won’t work at all after opening, just the saving setting switch works.
I just enrolled in WellCare and received instructions to use this app. It doesn’t even have my state, Michigan, listed which is needed to create my account. I hope the insurance isn’t as bad as this useless app or I will switch to a different insurance.
Just signed up with Wellcare Wellness Rx plan for 2020 and downloaded this app. I too was expecting to use the app for ordering my drugs. Not sure what this app is useful for. I have also found that obtaining a user name and password is an arduous task.
Just downloaded the Well Care app and the first thing it asked for after launching is what state are you in. The list only goes down to “T”. I happen to live in a “W” state. This app is definitely not ready for prime-time.
Always get can’t connect to the server for the WellCare app, but the WellCare app has a web link to find a doctor works. So is there a REAL server that the WellCare is to connect to????
I’ve had this November 2019. I am yet to use the app! Sometimes it’ll let me get in and then again it will say all my info and login is incorrect! Terrible got such a big company! Very disappointed!
Idaho is not on the app list so I can’t use this smartphone app. I can use the website on my PC that provides most functionality’s. Why not have the same access to my account on this app?! Lame!
Moved from Aetna part D to WellCare. They have useless website. Difficult if not impossible to login, then there’s no access to personal Part D drug usage, history, info.
There is no option for me to choose Staywell. Only the Children medical services or whatever, so I am unable to use the app. This company is trash anyway, and I wish I qualified for better insurance.
The web portal doesn’t work. My plan number for the app is not listed on my card. Crappy service. Crappy insurance. And if you call, it’s the Philippines. I’m gonna drop this poor excuse for insurance. Buyers beware!
Every attempt to login generates strange warning that only active members can do it. I am an active member with the ID number having physical plastic card! What’s wrong with develop??
I never had issue before 2020. Now all the suddenly I can’t even get into the app. You need to make new one that works. I am a member of Wellcare and telling me I cant sign in. Smh.
The app does not list prescription plans at all. It’s 2021. Do you know about online services? Also, iPads have larger screens and can do landscape. Just sayin’. Michael
Can’t sign in. Rates 0 stars. What good is this? Hope the insurance is better. Only lists 14 States. I agree with not ready for prime time. I also just signed up for part D insurance.
First off the app asks me which state am in. For openers my State isn’t listed as having coverage available. Therefore I’m stopped before I start. Maybe someone can alert Wellcare or the App developers to add WA STATE
WellCare members can keep up with health benefits and ID cards, find a provider, and more. If you are a Medicare or Prescription Drug Plan member, please download the Wellcare+ app to get all the same helpful tools and more. This includes drug claim history and drug cost lookup. WellCare serves people who qualify for public health programs. As a member of our plan, you have the health plan information you need right in your pocket. The myWellCare mobile app gives you access to these features whenever and wherever you need them.
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