Can we just get a new app already?? Info not uploading
Every time I log in, something doesn’t work. Can’t access my child’s info…can’t access their teacher…their schedule, their email…finally can get the email, but can’t get any staff member info to populate. I’ve tried emailing my child’s teachers in the past, but it doesn’t populate any emails, regardless if you select “student’s teachers, staff list”, etc. also, information for classroom assignments or schedules are not uploading or anywhere to be found. Nothing really works through this app for the entire time I’ve had to use it…yet it’s required! If you tell us we HAVE to use it…then give us something we can ACTUALLY USE!!
This app has been so wonderful! I can easily submit absences, check grades and assignments, check schedules, check testing scores, get teacher messages, etc. and all my kids are there in the same place. It makes everything so much easier. Only feedback is that I would like to be able to see the whole weeks schedule rather than just today’s schedule. One of my daughters only goes to 2 subjects and the times to take her changes every day. If there is an assembly or something it changes too. Thanks for the genius app! You guys are great!
The mail section needs a basic upgrade. Add a delete feature so that one can delete mail as it is read rather than having the extra stwp of having to back out to the inbox then swiping to delete. At the very least, have an option to select all or multiple mails at once to delete. Also, add a functionality to sort mail. Most times I don’t use this app because it is so frustrating and annoying.
App "works" from a purely functional point of "gets the job done". However the user interface is quite clunky, doesn't really have the same visual cues as other mobile apps. The app seems to have been designed without round phone corners in mind, some buttons are stuffed oddly in corners. The app looks like some native app wrapping HTML / Cordova / Phone Gap and it really shows. Contract a designer for a few months to knock out many of the design issues. Nothing is horrendous but there are so many papercuts using this app it really adds up.
I have about seven years of experience with this app and it is constant issues. So today I finally called. EDUPoint to ask if there’s an issue with my phone or if their app is indeed unstable. She actually told me that she couldn’t speak with me because of security issues. I did not ask about any student I asked about their app. I restated the question in case she misunderstood. She told me I had to call the school. This makes no sense. I’m gonna suggest to the school that they try something different.
Well I clicked on all the buttons to report an issue… but that didn’t work either. I used to be able to access the information through the app, but now it will not recognize my login information. It works just fine on the desktop, it’s just the app itself. Please fix the bugs
I have been using this app for a few years and I love that I can see my children’s grades and everything before progress reports and report cards. I also teach my own parents at my school how to use it so they are not surprised.
After 4 years of using this app it has begun to have issues loading the Inbox screen. I can not access emails from my children’s teachers. I have deleted the app and redownloaded in hopes it would work but it did not. This is a tech issue that needs to be resolved.
For over a year now I’ve been unable to see the message content. I can see the subject but the message never appears. I have uninstalled the app more times than I can remember. Now the messages are there and when I click, the app can’t even pull them up. I just get a blank screen.
So many 1 star reviews and not a single update to this horrible app. This is our way of being connected with our children’s grades & assignments yet it DOES NOT WORK. At what point are you the engineers of this app going to fix it ? Is our children’s education a game/joke to you ? Yay for another school year with this horrible app!
Takes forever to load something isn’t always working .Right now none of the mail works. I get alerts but can’t see my mail. Schools always tell you to look on ParentVUE for info on work and grades and messages but then don’t have an answer on how to fix it. It’s very frustrating.
Wish my district would use something else. There are so many better options where the app works, this app just isn’t it. Something is always broken or the interface just isn’t user friendly. Company should really invest in app development.
Buggy app puts barriers between parents and teachers
I get notifications that mail is available but it doesn’t show in the mailbox after taking 45 seconds to ‘load’. Multiple pop up errors. Great concept but really poor implementation. Please invest more in testing and debugging.
Everytime I try to look at a message or check grades the app never loads and I can’t check anything. Worse app and I can’t even see report cards to make sure there on track…..
This app is terrible . There’s always something wrong with it . It doesn’t load properly, doesn’t allow me to submit absences , sometimes won’t even let me login .
Update: When are you going to make it possible to copy your child’s other parent (often located in a separate household) on emails? These families number in the millions. You and the school systems are operating off 1950’s assumptions about the US population. You aren’t meeting the needs of today’s families! The ONLY thing this app does decently is show me my son’s grades. Our district has deemed that we MUST use it in order to communicate with teachers. But the email portion doesn’t work on my iPhone, I can’t copy my son’s father on any communication, and the website doesn’t even work in my phone. So after work, between making dinner for my family,’helping with homework, and doing necessary chores such as laundry, I have to make time to sit down at my laptop to log in. What are parents who can’t afford a computer supposed to do?? We live in a very poor district, one of the worst in the country, and there are so many families who can’t afford a home computer. For the first three weeks of school this year, the school didn’t even KNOW we had to use parentvue, so important emails went unanswered. Why on earth would anyone want to use an app that blocks parent-teacher communication instead of facilitating it?
I have been a software engineer for over 20 years and I have NEVER experience an application that has as many bugs, incomplete, and non-functioning features as this one. This company seriously needs to review its Software Delivery Lifecycle. Tonight alone I have received no less than 30 notifications that I have a new message in ParentVUE, yet when I login and check, there are ZERO new messages. Bonus feature...when I click the back button from my Inbox, the app goes completely haywire and drills all the way down to the first email in my inbox. I tried deleting an old message in my inbox and finally gave up because every time I tried, the app crashed. First day of school and neither of our kids could login to get the message from their teachers on what to do. Seriously considering writing my own app and selling it to the school district for I’m sure the ridiculous price they charged for this total piece of junk. You really should be ashamed for releasing something of this quality to students and parents.
It is not intuitive where to go find notes from the teacher. I have two children at the same school and notes from one child’s teacher show up as a message under the other child. Trying to read a message from 9/11 from the teachers shows that after I am done reading, the envelope closed as if it is another new message and the notification remains in the app but I am not receiving notifications outside of the app. It took many clicks to figure out even where to go to get to the message. The message shows up under one of the children but I have to click on messages to read it, if you click on your child, there is no way to get to the message. I do not understand all these “not due” entries placed in the app for assignments, it seems our children’s school has decided to treat it as an interim grade book rather than specific grades for each actual assignment/test our child takes.
ParentVue never works when I need to report an absence. Never. The dropbox for reasons doesn’t show anything but there’s no way to bypass the dropbox by putting the reason for the absence in the notes section. Why offer a feature that can’t be used? Every time this happens I look to see if there’s an update causing the glitch, but…that doesn’t appear to be the case. None of other features seem to work either, my daughters grade (10th) was wrong, my other daughter has her 4th grade picture still (she’s now in 7th), and none of the other features seem to be utilized- although I’m willing to share blame with their school for those issues. But come on, ParentVue, what’s the deal with reporting attendance?! Fix it already!
An app that highlights that the real problem in education is: parents!
This app does what it’s supposed to do – no more, no less. And it does it as well as anything else out there on the market. The problem is that parents are notoriously lazy bunch and can’t be bothered to read directions or instructions. ParentVUE tracks your kids attendance, shows missing assignments and notes from the teacher, has an adequate group email function, and has historical documents and test scores. You really don’t want it to do anything else besides that, and it does all of those things quite well, if you bother to read the instructions.
Latest update was an awful choice among other issues
So a few problems to address with the most recent update is the format which doesn’t fit and overlaps or underlaps over other boxes in some areas. Second issue is that we don’t have quarter markings now we just have little blank dots which is extremely infuriating. The final issue which has been going on for so long even before the update is the fact when teachers post assignments on the class websites with multiple files you can only see/download one file the others are all missing or the one file you can view can’t be viewed at all. This app to be honest has simple priorities it needs to reach which doesn’t include design. Fix the problematic issues first then worry about the app format and design.
Before the latest update I have had no issues and would’ve given it a five star rating. Since the update, biggest issue I have is format. Before, when glancing at the grades, under the grade book tab, all the classes are listed with the grades for all classes right there. Now, the grade boxes are bigger and class grades do not show up. When you touch your finger to scroll they do finally show up but in the box (class). They show up listed above it- in the wrong class. Im guessing the box size format must be wrong. There is no boarder or box around the grade to separate it so it makes it extra confusing and not user friendly. To get an accurate grade I must now click on the class itself. *Using app on iPhone.
Trying to support our son’s teachers by keeping up on his assignments and grades. They don’t even use it fully and 1/2 the times his assignment grades are not posted so we do not get a full idea of where he is falling behind. You email the teachers and sometimes they never respond. You don’t even know an assignment is missing until AFTER the due date. How can you possibly help your student if the information isn’t there to follow. Not to mention the server is down 1/2 the time and the tech support at the school is clueless. They can look online and tell me the last time I logged in, we’ll no kidding I just told you that, I’d say. Then they tell you to call the district person. Good Lord! Send home notes or email the parent. The gap between schools/ teachers and parents widens.
For such and important tool for communication with parents and schools it is probably the worst I’ve seen. Checking and sending messages are slow on a good day. Attachment take a long time to load if they don’t throw an error. Sending an email has less than a 50% chance of sending without some cryptic error popping up. Screens regularly show up with missing options. Having more than one student produces one notification per student even if the message is only sent to one student. Some teachers are moving to other tools that send text messages instead. Can’t imagine the aggravation that teaches have with a product that never seems to get better.
I am supporting Synergy implementation in our school district this year. As a parent, I find this apps incredibly helpful. Let’s me message staff, submit attendance, see assignments, check grade book, even look at progress toward graduation. In my support role, I’ve found that multilingual parents are struggling to set their language preference when they log into the app. The login screen needs to have language preference 3/4 of the way down the page in a highlighted color. As it is, it’s not obvious and most are missing it. Fingers crossed that the developers will honor reviews and update accordingly.
Every time I login to ParentVue I have the same notification on the upper right corner telling me I have unread messages. When I go in it’s the same messages I’ve read over and over, they never get marked read. I also took some time to try and delete all the messages, some of them just won’t delete, when I swipe they don’t slide over to show the Delete button. And the ones I was able to delete, they’re back when I log back in. So I just have to ignore the messages section, useless. Really bad unit testing, and QA testing on this one. It’s like the programmer just felt like the first swag at this was good enough, off to production.
These days as a working parent it’s hard to keep track of everything! Especially with multiple kids in different schools. This allows me to see everything for both kids. Daily assignments, current grades and test scores. Now yes it DOES require the teachers to input info, but that ISNT the fault of the app or the developer. It does exactly what it says and works without flaws. I love it. So helpful in working with my kids to stay on task or ahead and get the caught up on late, missing or poorly scored tests and assignments. I happy to have it.
I've been using the app for a while now. It's missing some key features. As another review mentioned, there is no way to delete messages or even keep them showing as "read". Every time I sign in it shows 18 new messages even though I've previously read them all. My son's school decided not to mail report cards this year. I couldn't find a way in the app to see his report card. When I signed in to the actual website instead of using the app,I found a tab specifically called report card that isn't present on the app. You're better off using your web browser and signing in to the website than to use this app if you're using an iPad.
This app has never been great, but it has been better than it is now. I have to log in to the app, then when I want to look at something specific (i.e. grades) I have to log in again. It is a complete mess. There is no way an “update” should fail so miserably and there is no attempt to fix it after they have been notified of the many issues. I’m going to reach out to my district with issues and hopefully they will look for other software. I have no problem using an app for registering, payments, checking grades, contacting teachers, or to report absences if it is going to actually work… but this does not.
I generally love this app and the ability to keep up with my student. However in the grade book I am consistently getting an error after a recent upgrade. I can tap the screen past the error but it is not clear to get past it that way. I am also getting an error in the grade book saying I am not logged in. How am I able to reach the grade book if I have not logged in? Last year this app was key to keeping up with my student. This year I don’t trust the information because of the errors.
This app is useless for anything beyond checking attendance at this point. The grades are not even up to date and you can’t even view messages or create a new message to communicate with the teachers. If you have more than one child then your message to one child’s teacher will have the other child’s name which causes confusion and there is no way to fix it. Please use a new developer for this app because whoever created this it’s trash. Parents rely on this app to stay up to date and in the know with what is going on in school.
This app works mostly for checking grades and attendance, etc.. but it has NO option to print the transcript that it displays. I thought I must be missing something here, but after calling the school, they said it doesn’t print. I have to log into the web version on a computer (I found I can use the web from my iPhone too) but why leave out such a basic but very useful option??? C’mon you can do better. Please fix this issue.
This app keeps me informed. I can check my child’s grades, assignments, etc. The only thing that I noticed that needs an update is that when I click to email a teacher, sometimes it opens the email of the first period teacher in my child’s schedule. Basically, if I’m not careful I can email the wrong teacher because for some reason sometimes it opens the 1st period teacher’s email instead of the 3rd or 5th period etc Please fix this. I learned this the hard way by emailing the wrong teacher.
When it works, it’s pretty good - nice to see kids’ attendance, assignments and grades. BUT if you have multiple children it’s not intuitive how to switch between views for each one. And, when you view info for 1 kid and try to email their teacher, the email may look like it’s coming from “the parent of (one of your other kids)”. For the past month the app has crashed as soon as I log in. I reinstalled it, updated the iOS... still won’t work. Disappointing.
The school uses the app for their grading system so I'm required to use it, however it only works if the teacher update their work. The email feature works great, if they respond. The finger print only works on certain schools or phones - don't know since the app support is as lost as some of the homework that doesn't always come home. It still allows me to be able to hold my children accountable for their own assignments as their education is my priority.
The ParentVUE Mobile application helps parents stay informed and connected by providing day-to-day insight into their child’s academic experience. ParentVUE Mobile for the iPhone/iPod Touch works with the Synergy™ student information system in much the same way as the ParentVUE web portal, allowing parents to access near real-time information on assignments and scores, attendance, and demographic information. ParentVUE offers parents a single sign-on to view all of their children’s information regardless of school. How to find District URL and Login Information: The ParentVUE app uses the same user login as the web-based ParentVUE portal. If you need help please contact your School District’s Administration office for access URL and ParentVUE login information. Requirements: • Only school districts using the Synergy™ student information system version 6.5 and higher can support the ParentVUE for the iPhone application. • Requires wireless or 3G Internet connection. • The ParentVUE Mobile for the iPhone/iPod Touch app uses same user login as the web-based ParentVUE portal. Please contact your School District’s Administration office to verify Synergy™ version and ParentVUE login information.
