If you constantly use the Santikos website to buy tickets. You must have this app! This app streamlines the process and has a great user interface along with awesome features. Take for example I bought tickets through the app and it can save multiple cards to purchase tickets with. After you buy tickets this app has a handy feature that reminds you that you have a movie at "X" time. It also keeps you signed in under your rewards program, so you don't have to keep logging in like with the website. I have not had any problems or complaints for this app. Anyone who likes to purchase tickets ahead of time and without hassle must have this app! You can even access the ticket stub on the app! No more searching through your email to find your ticket.
The app shows my status as inactive, and it won't allow me to do anything to activate it via settings. It also shows my accumulated points, and that I have even earned one award, but when I click on rewards, it takes me to the inactive status screen, and, again, won't allow me to activate the account (which is obviously active if I'm earning rewards). It needs to be more user-friendly, IMO.
Great app to be able to purchase tickets and check your points! Does what it needs to do and does it well. No complaints there. There are some things that I think that can make it amazing though - APPLE WALLET: Add ability to add tickets to Apple Wallet like what Fandango and other apps do. Would be a great way to check ticket stubs without having to open the app - POINTS PROGRESSION: Would love to have a filter system to show based on how many points you have, it shows you what you are able to get from concessions for free and another option to look at items you could earn. - SUBSCRIPTION(?): This might be far fetched and nothing to do with the app itself but with chains like Regal & AMC, would be great to have Santikos’ own subscription service for those that love to go to the movies at least twice a month. Something like $10 a month to where you break even if you see 2 movies a month. Just a few thoughts but overall, great app!
Half the time when checking out the app freezes and I have to get out and try again. Then my seats aren’t available when I go back in and have to wait until the previous time expires. Also, when looking at movie times and what seats are available you go to a certain time and check on the seats. If it’s all full or you don’t have the seats you are wanting and you go back to look at the other times available it will take you back to the very top of all the movies that are playing. You then need to scroll back down to find the movie you want and start all over again. Very frustrating if you’re wanting to look at multiple times the movie is playing for the day.
app is pretty good- i just re downloaded it after getting a few failed attempts at purchasing tickets. once it charged my card twice, i was done. then once summer started i thought i’d give it another try. purchasing is much smoother, app gives the choice of adding ALL tickets to apple wallet- the only drawback is the rewards system. i can NEVER see my point total OR rewards. it’s not until i get to the movie theatre does the cashier tell me i have rewards. otherwise i’d prolly never know. makes me wonder if that is done on purpose 🤷🏽♀️ in any case, i think it could be better.
When I clicked on the Palladium Friday times for Dune 2, it took me to the Palladium and directly to the Thursday times first. So of course I did not verify that it was Friday again that I was booking for, and booked a Thursday time by accident. I was very disappointed to find out you cannot submit a refund online when purchasing on the Santikos mobile app. They make you call the guest care center number, which doesn’t open until 11am. I highly recommend Santikos changing this, as we are in a mobile app world, this is very inconvenient.
I'm not sure what all the negative reviews are for. I know that they sold their Houston locations last year so I understand why some Houston people are frustrated but for getting tickets to San Antonio theatres it is easy and quick. I can buy a ticket while waiting at a red light and the scan my phone when I arrive. It is fast and efficient.
I love Santikos theatres and go at least 2ce a month. Have always used Fandango. Switched to Santikos app for the membership points, and quickly noticed how outdated the app experience is. Was REALLY disappointed when I tried exchanging movie tickets for a different time and there were no available options. Had to call and they could only do a refund which was ridiculous because they don’t refund their convenience fee. Even though all I wanted was an exchange for a different time literally the same day. Will never use this app again. Fandango for the win!!!
First year I used the app sucked. Network always down. Poor and slow communications when I would ask for help on line. When their rewards program was down I never got those extra points for the inconvenience. Left app alone for awhile. This last month so far no problems. Hope it stays that way
Newest app working great now. Preferred theater launches, easy to find seats desired and selected. Keeps track of rewards, easy to use app for ticket purchase. Better than using on-line! I like not having to worry about paper ticket or stub. All info on phone. This app makes it the ONLY way you will want to buy your tickets!
This app has been pretty frustrating. Had it for a couple years. Works every once in a while. Hasn't worked in months. Can't pull up their Tomball, TX location on this app or on Flixster etc. so I have stopped going to the theater. You have to buy the tickets in advance to get seats (which I like). But I'm not driving there to get tickets then driving back to watch it and I don't want to have to go and see if their website works (just me don't judge me). I just go to the other theaters every weekend that I can purchase on my phone easily.
Great app easy and convenient to use. However there seems to be some kind of glitch where saved forms of payment do not work. So I need to enter payment information each time. Other than that the app works well.
If you are adding your tickets to your Apple wallet and you buy different types of to tickets such as child and general not all the seats will be on the Apple wallet ticket. For example if you buy two child and two general tickets, so for tickets total when you add the ticket to your Apple wallet it only shows two seats instead of all four.
I use this app all the time now for my tickets. It is not perfect but it is certainly improving. I have to remember some little steps that are not completely intuitive. But it beats buying from Fathom, hands down! It is less expensive, and you get your Santikos points.
Ever since the the technical difficulties they had in March my app just hasn’t worked correctly. I used to have no problem with it, but now I can’t buy tickets anymore and today, it didn’t even show me anything, no movies, no theater info nothing! And there doesn’t seem to be an update I can do. I’ve had to buy tickets old school. What’s up? Is it my phone? I don’t know.
I have saved my card info, won’t work always gives an error. Enter new card info. Same error. If I can’t pay and get a ticket via your app for a premium, you are just infuriating your customers.
App used to be perfect! I was able to pay with Apple Pay and my card was saved if I wanted to use my debit. Now the app doesn’t have Apple Pay and every time I use my saved card it declines and I have to save my card again for it to process. And since I’m here lol, It’d be cool to use my points to buy tickets thru the app lol
I was able to quickly find the movie and select my seat, but then had to find my credit card and enter the information. I would like to use Apple Pay. I will not save my credit card information to online or app vendors for security reasons.
I love using the app for getting my tickets and not having to wait and have the movie sold out. Convenient and easy. Bonus that I can see my rewards and everything I’ve spent.
Was a huge fan of this app and used this EXCLUSIVELY to buy tickets for Santikos Theaters. But lately, Casa Blanca, my preferred location, has been missing. Unfortunately, this makes me want to choose another theater because fandango charges ridiculously and I cannot be going in person to buy tickets ahead of time. Looks like another theater chain will be getting my business in the meantime. Please fix this.
Not only the app, but website Ticket purchasing as well. Error messages everywhere. Purchasing tickets and selecting seats should be a breeze not stress. Not enough loyalty points? What do you mean? I hit plenty rewards collected every week with family visits. Can’t cancel? What? No phone calls are answered, neither is there room to leave a message. Wonder if Santikos ever uses their own website or app to see how frustrating it is.
This app makes it very convenient. I love it and my family loves going to the movies. It’s the best place If you’re not at Santikos Then you’re not at the right place
The convenience is nice but I don't know when I'm going to start getting rewards. Sure you get a free ticket and pop corn when you sign up but I have been to the movies a bunch after and haven't gotten any rewards. So if I don't start to get more rewards. I'll just go back to using the website.
The palladium is gone from the app! Please do a software patch on the app as this seems to be happening with multiple theatres for people. The website is not user friendly to purchase tickets on.
Can’t get any ticket options to load for movies showing today!! All movies (currently showing) keep displaying “no tickets found” when I try to select a time. I definitely agree the app could use an update! Isn’t the mobile app supposed to be a convenience for customers?
The app stopped working all together. I’m the past it has worked intermittently. Sometimes crashes at payment other times won’t even give me apple pass for my tix. Now, it just stays stuck on the welcome screen and doesn’t go pass it to the menus screen. Please fix your app for Apple. I’ve tried deleting and downloading again a couple times and it doesn’t fix the problem. Thank you!
The app doesn’t keep me logged in for any longer than a few minutes. So, I have to log in every time I need to use it. It would be a lot better if it will keep me logged in for a long time like other apps do. The rest of the app works well for me.
Love this new remodeling They did we love so close to this place me an my daughters go every weekend to play an rack up points in there huge game room ,( keep cool in this Texas heat)
Great app for viewing and purchasing tickets! Easy user interface. Only drawback is I can’t load the free passes I get from work as credit to purchase.
Don’t know why, but I had my credit card saved; but every time I attempt to use it; it says declined. I have to input it every time and continue to save.
This app is so easy to use!! It lists everything you need to know to purchase want your looking for.. Choose, amount, buy, and get your tickets! Simple
Santikos Embassy is our theater of choice. Love the people who work there, their customer service, and location. Love Santikos for giving back to the community and for its reward program. Awesome company!!!
Fine app, bad practice of sneaking in additional fees
The app works fine. I’m rating it two stars for their practice of charging more for the same ticket on the app vs on their website. I remember Expedia would pull stuff like this, if they recognized you were on an Apple device versus a Windows PC, they’d attempt to charge you more.
I don’t have any problems using the app as intended, but I noticed the app reads the clipboard every time it is opened. This is a big concern if I have personal information copied, such as a password, credit card, address, or SSN, and the app reads it into plain text for no reason.
Great company for all they do in community. It makes me happy to choose Santikos bc of the community work. App is easy to use and has great appearance. My only choice for theaters!
I have used this app just once with no problems. After that the app doesn’t even open and it’s not working. I have to go through a browser which is the same but they have an app for a reason. Also I can say that rewards and promo doesn’t show in the app. This is so sad.
Why would anyone stand in line to buy tickets anymore with this app. I love that I can pick my seats so I did have to arrive an hour early. Love the points too.
As bad, if not worse, then the website they have. Information was fully placed and correct, would not let me go forward and pay to reserve our seats. It timed out, I lost the tickets, couldn’t make the show. Just goes to show you, you can put make up on a pig, it’s still a pig. All the fanciness of this theatre, does not escape the fact their customer service/interface is T-E-R-R-I-B-L-E.
App doesn't work properly. Always says "no movies found" when I'm looking for showings and times. App doesn't even have the most current theater listing to chose from and usually tells me "no cinemas found" as well. Just a horrible app! I've had it for some time hoping an update would soon fix these issues, but the recent update did not.
The latest app update removes two key features - the option to “add to calendar” and the option to add tickets to your wallet. They’re completely gone now. This seems like a major oversight.
Constantly says there are server issues, also when I was able to use the app it was a pain that you had to actually call to cancel tickets bought through the app compared to buying them on the website.
The new and improved official Santikos Theatres mobile app is here. Guests can browse both current and future films/events, watch trailers, find showtimes, pick your seats and have the ticket displayed on your iOS device so that you can skip the box office and go right to the ticket taker for entry. Santikos Loyalty Rewards members can now see their points, view their purchase history, get points for their purchases and the card wallet will save their card info for quick purchases. Coming soon: Rewards members will be able to redeem their rewards using the mobile app. Download this free app and change how you go to the movies. The new mobile app is like having your own personal box office. Features Include • Improved look and design • Watch trailers and learn more about what’s playing and coming soon • Browse movies, showtimes and experiences • Purchase tickets for both now playing and distant coming soon films • Select your own seat using the app (for our reserved seating locations) • Loyalty Rewards members can earn points, view account balance, purchase history and use card wallet for easier ticketing • Mobile app tickets save to your mobile device so you can skip the box office and go right to the ticket taker to have your device scanned
