This app is OK. Easy to use. Nevertheless it would be great if they could have a button that says "Apply same exception for all children " or select certain children with check boxes to add the same exception. The school makes us add after school clubs as an exception so that's manually entering like 25 or more exceptions x3 kids. If you have more than one kid you'll end up spending a lot of time managing your pickup app!
3 Days into using as a parent and already annoyed at the UI and UX issues
The constant, repeated (sometimes as many as 10) “your session has timed out” prompts that pop up when you open the app is enough to get you started on a bad foot. When another parent creates an exception for you to pick up their child, it does not show up in the “Today’s dismissal” section and only lets you know the other parent did what they need to do correctly once you check-in. If I want to know before hand, I just have to pray that everything is right and whatever god you believe in has it right - cause you sure won’t be able to tell it’s right in the app. Overall, there are multiple confusing sections and options in the parent app which should be pretty simple. SDM needs to work on cleaning up their options and presenting them to the end user better.
This app is usually very slick, both as a parent, and as a principal managing dismissal for a school. Since the update, on the parent side, it crashes whenever I select a date to enter an exception. All the best,
Supposed to use this app for my daughter’s school and I can’t even create an account. It says when I go to create an account it gives me an “error” message then it says “Unable to generate forgot password request based on the provided input parameters. Contact your school for assistance. I’m not even trying to get a password I’m trying to create an account to use it and can’t even do that.
App Crashing every time, I try logging. Have been able to open successfully even once. Tried reporting the issue in App Store, which then takes to a website, after selecting first drop down as - Report quality issue, website does not proceed to next screen to provide issue description.
It’s so nice to have an App that’s user friendly and easy to use. I can set my children’s dismissal within minutes. Thank you SDM for giving me peace of mind!
This is a classic example of an app that is beneficial to the business (the school) and awful for the clients (parents and families). It’s so buggy, and takes entirely too long to deal with. It makes life as a parent of school age children much more difficult than it needs to be.
I have to continually uninstall and reinstall the app almost every time I need to use it. I have an iPhone 14 pro so it is not that the phone can’t support the app. It seems perhaps the app can’t support the phone.
Use this to check my daughter out but constantly get errors that my session has expired despite just logging in. Spins and won’t load, then you finally get to the screen, hit next and boom, session expired. My poor daughter is always in recall.
Won’t let me create an account Update: the school hasn’t been able to give me any information as to why the app is not work and has said I’m not the only one having issues
Parents, if your school uses School Dismissal Manager (SDM), this app lets you schedule your child's school dismissal instructions for any day within the next two weeks. Your child's typical everyday instruction is already set, so only exceptions need to be entered. Pick from your school's dismissal options and add a note if needed. Notify your school of your wishes in just a few seconds. Get a reminder on days your child has a dismissal exception. Your school will supply you with new login credentials at the start of the school year. Login, set your own password, then SDM is always only a click away. If your school uses SDM's FastLane for car line management, you can check in from the car line driveway. Your check in calls your children from their classrooms and lets the car line admin know you have arrived. This makes your school's car line faster, easier, and safer for your children. This app only works for parents in schools that use School Dismissal Manager (SDM) to streamline their dismissal process. For more information: https://www.schooldismissalmanager.com.
