I give 5 stars because I’m in love with the site, I also am going on a limb and hoping that military personnel and veterans are treated correctly fairly and can be helped out when purchasing. I lost all of the World Series games because of GovX making a mistake and I nstead of opening an email with my tickets it was a refund for my ticket purchase at the beginning of the playoffs. I am now back in Philadelphia. My military time is done and I have to be at the VA hospital every day for treatments. I purchased season tickets for the Sixers which I’ll be using your sleep when I can’t go to games. But I cannot believe is it Phillies tickets are being sold 10 times the face value, not to mention the box office don’t even give you a discount for military during the playoffs but if you go in the shop 25% off merchandise. Who knows how much time I got left on this earth Love her once I’m home to see a World Series, Now I can’t take my kids to see history because thats a years mortgage if I buy 4 tickets standing room which I can’t even do that long , but don’t become StubHub because I have enough connections in sports to take over all the agencies that are robbing people they got them where they are today. $108 yesterday if you got picked out of the raffle! Ten Times over face value, 3 Lakers tickets, three warriors tickets , make an offer
10 years ago I bought tickets from StubHub for floor seats to a Pearl Jam show. I informed StubHub that I suspected the tux were fake because not even fan club members had received their tickets (I had tix to other shows via the fan club). StubHub said I could buy without reservation because they stand by any ticket sale. At the venue there were many StubHub signs around. It was going to be an experience. I was 7th in line with my brother to make sure we’d be on the rail when the gates opened. After waiting in line all day when they told us to get our wristbands and asked for tickets they said my tickets were fake. StubHub and security had me get out of line said there was nothing they could do. Despite showing them my correspondence with them prior to buying the tickets, etc, they said they didn’t have anything comparable and gave me tix on the 200 section. The doors opened and I was at the bar and the ticket office called me and they “reconsidered” and magically gave me floor seats. Of course I was no longer anywhere near the front and the experience was ruined. I’ve never done business with StubHub since. SeatGeek is the only reseller I will use. They have yet to let me down like their competition.
So I’ve bought tickets to numerous events through Seat Geek and haven’t had any problems until today. I purchased tickets for the Indianapolis 500, I got my tickets just fine, my issue is with the formatting of the tickets I had. The tickets only showed my Box, Section, and Seat. For those of you familiar with Indianapolis Motor Speedway, you’ll immediately see the problem with that. IMS is a massive facility, so there are multiple different grandstands for seating, and each grandstand uses the same box, section, and seating labels. Imagine my surprise when I get to the racetrack and can’t find my seat because I don’t even know which grandstand my seats were located in. None of the track workers were able to help me out, and as a last resort I was about to contact Seat Geek customer support, I clicked the help button and next came up an order confirmation screen, and the grandstand information was THERE. I wasted an hour of running around talking to track workers and ticketing agents to help me, I missed a lot of prerace activities such as driver intros just to find where my seats were, only for it to be hidden behind the help menu, rather than on my actual tickets. If Seat Geek can fix this formatting issue, it’d be 5 stars, but the trouble it caused me today I had to take some stars off. Hopefully someone who runs into this problem will see this review and know where to find their grandstand information.
I received an error message trying to post my tickets for sale. Seat Geek has no way you can call and talk to anyone. Customer Service rep Luis told me the reason there was an error was “my fault” because my “sift score” was too high. A sift score is something they calculate based on how many times you attempt to sell your tickets. The wonderful solution was to “wait 24 hours and try again” for an event that starts in 36 hours. I explained I tried to post the tickets one time and received that message so not sure how that would be possible. I asked if there was anyone he could connect me with that could help to which he responded “he could escalate the issue and I will hear back from someone in 24 hours” I asked if there was a manager I could speak with and he said no. I asked if there was a phone number I could call to speak to anyone and he said no. I spent the next 7 hours being bounced around from one person to another being told I would be called back “within the hour” “in the next 2-3 hours” and finally “by 9:30pm tonight”. I ended up solving the issue myself, the error was that I was trying to sell the tickets below the amount I purchased them for. There wasn’t a person that works for this company that could tell me that information in 7 hours and 5+ customer service reps. If you have any issue with anything this company has no idea how to help you, no one you can speak with and absolutely no intent on resolving your issue. Good luck
Prices are better than other apps but I’ve had two major issues. Last summer I bought 3 concert tickets in one day. For some reason, one of them gave me a problem. When I got to my first concert, I couldn’t find the email with the barcode attached. I spent 45 minutes at the box office while the show was going on before someone behind the counter finally found a way to text me the barcode so I could be allowed in. By then I had missed almost the entire opening band. For another show, I decided to prepay for parking on the app. When I did, I was not notified that payment was received or confirmed and so ended up paying twice. I called customer service twice because the first time the phone rang for half an hour and I had to give up. The next time I called it it took 50 minutes before a live person got to me. It then took another 45 minutes before the issue was resolved and she send me a link to refund the money. I’d say the app is not as user friendly as I would like. I’m sure they’re understaffed because of the pandemic.
This app and company can’t be trusted. Either their customer service is guided to delay proper support and extend payout durations or their support is TOTALLY incompetent. Over the past two months I’ve had problems both receiving tickets I bought on their app and getting paid for tickets I sold on their app. Both were miserable failures with total time spent mailing and chatting with their support currently over 5 hours (and counting). As of now, it’s been 3 weeks since I sold tickets via their app and I still don’t have my money. The event ended two weeks ago. All of my banking info was entered correctly and verified multiple times. Support can’t answer basic questions or provide any actual support to get me my money (>$400). They tell me to re-enter my banking info as if they are guessing what the problem might be. I have to wait either hours or days between email replies - each time I have to initiate the follow up. Sell tickets via Seat Geek knowing you might never get your money owed paid out! Buying certified resale tickets via Seat Geek is very cumbersome if they are from another ticketing company. Seat Geek won’t/can’t deliver the ticket barcodes via their app for download. So, you have to download and access the tickets on the other sight…and as you can imagine the two companies don’t interact well with one another. Buy resale tickets knowing that you might spend hours retrieving them.
If there was less than 1 star option’s, I would use it
I initially bought tickets months ago. When the day of came I realized the tickets were never sent. I communicated with customer service that I never received them and I had to drive from out of town to see the concert so I didn’t want to show up empty handed. I was informed to wait until 2 hours before the show, which I did and still no tickets. After waiting on the phone for about an hour I was informed that not only did the initial tickets not show up, I wasn’t getting replacement tickets. After a back and forth I was finally given replacement tickets but when I finally showed up to the event, the seats were in a completely different area than I hoped for and nowhere near the area where I initially wanted to see the show with my daughter and sister. Our experience was completely ruined and this was my first and last time using Seat Geek. I don’t understand how I can be sold tickets that were never given to me and there weren’t any vetting process to ensure my purchase was secure. On your site it says our tickets are guaranteed after purchase. I was told you guys would pay the difference between the tickets I bought and the ones I was given but I absolutely do not believe the quality of my seats were worth what I initially purchased!
Do not use this app. I purchased tickets to the Yankees versus Angels on Tuesday May 28. I arrived at the stadium. Everything was fine. My tickets were available in the SeatGeek gap. The following day on May 29, I purchased tickets to the second game in the series when I arrived at the stadium my tickets were not viewable in the app was already signed into my MLB account which I was prompted to, when I purchased my tickets the previous day. I was outside of Angel Stadium ticket gate for five or six innings trying to get in contact with somebody from SeatGeek until one of the managers for Angel Stadium came out and told me to download the Ballpark app when I download the Ballpark app. My tickets were only viewable in the Ballpark app. They were not viewable on the SeatGeek app. I paid $400 for three tickets and I missed more than half of the game when I brought this issue up to SeatGeek they did not and would not either offer a credit in the app or give me partial refund, they stated that it was user error and that I purchased the tickets late when I purchased the tickets at my home more than 2 1/2 hours before the game even started. If it wouldn’t have been for the Angel stadium manager, I would have never gotten into my game to watch the final three innings. Extremely disappointed in the customer service and customer care.
Worst Customer Service Ever I purchased tickets for a Yankees game, 10 weeks in advance. The tickets were not delivered. I clicked to “accept” the tickets, but was told the tickets were be delivered within 1 week of the game. Later, during that 1 week window I tried multiple times to download the tickets, each time receiving an “error message”, saying “check back later”. 24 hours before the game, I got increasingly nervous and reached out to customer support. It was extremely hard to get ahold of them, but finally connected with someone over chat. The person was quite unresponsive and unhelpful. The person ultimately said she would reach out to the seller to “resend the link”, and promised to call me once accomplished. The next day, still not having heard from the service rep, I contacted them again. They tersely said that because I clicked to accept the tickets 9 weeks ago, they assumed I had them and thus they would help no more. Incensed, I retorted that I still did not have the tickets (for a game starting in a few hours). They refused to help! So the gladly took my money for the tickets, but then did not actually delivery the tickets. I spent nearly 3 HOURS trying to get their help, longer than the actual event likely was. I’ll never use SeakGeek again!
DO NOT BUY TICKETS FROM SEATGEEK. I bought tickets for an event that was rescheduled for a day earlier due to COVID, it was switched to an outdoor venue. I couldn’t attend the new date, and assumed I would get refunded because I had gotten a credit right away in 2020. Nope, found out I don’t even technically own my tickets yet, and I shouldn’t expect to receive them via email until 24-48 hours before the event. The only way to get my money back is to resell them on their marketplace, which I can’t do until I get them emailed to me… 24-48 hours before the event. Absolutely ridiculous. As soon as my event was rescheduled, I tried contacting customer service, but there is absolutely no phone number to call anywhere. I had to send them an email, then got an auto response that they are receiving a high volume of emails and will respond ASAP. Over a week later, I received ANOTHER auto-response that they are busy. I have yet to be in contact with somebody about what happens if I can’t sell the tickets I haven’t even gotten yet, and the show is in three days. I would never have ordered through them if I knew this was their policy. It’s insane that you can only access your tickets as late as 24 hours before the event, and that the buyer protection and customer service is so poor.
I’ve had a chain of unfortunate events with these guys and it’s extremely hard to actually get ahold of someone to address your problems. They force you to talk to a bot for a bit before you can message (not speak) to someone who works there. They don’t keep record of any of your past issues so you have to repeat the entire scenario and go through the same troubleshooting process every time instead of them understanding you’ve been over it with them already. This was common for me since one day their representative kept having connection issues and kept getting kicked from the chat. I had to re-explain to three different people just for them to not be able to help. They also will send you their number to call if you bother them enough but it’s an old number that tells you when you call that it’s their old number and refers you back to their app/website to chat. They pretty much do all they can to discourage you from contacting them since that means they have to take responsibility for their lack of customer service. As soon as I finally had my third issue resolved and was able to collect my tickets only a few days before the game, I deleted my account for good. I’ve never had issues like this with other ticket websites.
I purchased tickets to a show at The Grand ole Opry, (which was a bucket list item)through seat geek. Paid $82 in extra fees. I received a confirmation email after purchasing the tickets and was informed that I would get the tickets via email when they were released by the seller. Went to support page the day before the show because I hadn’t received any tickets yet. Was told they still could be released the day of the event. Waited until 9am on show day. Still no tickets. Talked with chat support and was told that the seller had released the tickets to me but since I never got them in an email, he would notify seller and I would hear back “in a few hours”. Still no email and no tickets. Finally after a phone call to support, I was told the tickets were either in my ticketmaster account or AXS account, which I was never told. I finally found the tickets, but was never able to get them on my phone. 3 hours before the event, I still had no tickets to show at the door. I finally talked to a support person from AXS, who told me the venue should be able to see that I purchased the tickets. Thankfully the grand ole opry found where I had purchased them and issued me a lost ticket voucher which I could use for entry. Will never use Seat Geek again!
I’ve used SeatGeek 4 times now and the first three purchases I had zero issues. This past time I bought tickets for an NBA game and when I got to the entry gate they scanned my tickets and it kept saying “Not Found” (totally embarrassing and nerve wracking b/c I thought I got scammed). I had to call Seat Geek and talk to the help desk. After about 20 minutes or so we were finally able to get into the game (only 5 minutes left in the 1st qtr 🙄). Although my issue was ultimately resolved this was certainly disheartening to say the least, as it was mine and my son’s first ever NBA game and we ended up being late b/c of it. I will say that one thing I really like about SeatGeek is that they can show you the prices with the fees so you know exactly what you’re paying before you go through the checkout process. I’m hoping this was a one-off with the app and not a repeat thing.
When a concert came around that my daughter wanted to go to, I jumped on buying tickets bc I didn’t want them to sell out. I found just a few seats available, and they were expensive ($150ea) but I figured it was because they were about to sell out. Little did I know, I was buying a promise to get tickets once they were ACTUALLY on sale. Once they were on sale officially, I was able to buy better seats on ticketmaster for $50 each. I couldn’t get my money back from SeatGeek (I tried about an hour after buying them and realizing they weren’t “real” tickets yet) so I had to repost them for sale, but now they were worth way less and I got back a fraction of what I spent, and had to wait for almost three months to sell them. I am giving this app and website a low rating because they do not make it clear that you are buying tickets that don’t exist yet, and I have to suspect this is on purpose. The app itself seems decent, but I feel I was conned into buying tickets that weren’t on-sale yet. At minimum, the tickets should say pre-sale. I am not sure how the app appears to have a four star review when you look at the actual reviews you’ll see almost every single one is one star. Do yourself a favor and use a different ticket service. The ads they run on TV now are cringeworthy.
This company is garbage and their customer service is a joke. If you have a problem with your order and use the chat feature on the app you talk to someone relatively fast. If they can’t help you right then they say they will email you once they resolved the problem, you probably won’t get that email and will have to contact them again. If you try to call them, you will wait about 25 minutes before talking to someone. If the problem is not resolved in that phone call they say they will email you when they resolved it, which means you will have to contact them again. If they are responsible for you missing your event and you want a refund they say they will put in the request and email you when it’s done. Over a three week span of you contacting SeatGeek several times you finally get an email saying that they will give free tickets to another event. Now, if it was a sporting event it might be aceptable. However, for a concert it’s an insult. How do you refund a once and a lifetime thing? After refusing the tickets you might get a refund three days later. I’m Never using SeatGeek again and going on all social medias to warn people not to use them. Hopefully this reaches you before you download the app or use SeatGeek
What a truly terrible experience I had to go through these previous 5 days. I bought tickets tickets to an event a few days ago and waited a day or two to follow up to understand where my tickets could be. Usually throughout most ticket exchanges I receive the ticket within 24 hours. I ended up speaking with just about 5 customer support reps where each time they let me know the issue had been “escalated”; which in reality meant they would contact the seller. The seller did not respond until today, and I was then notified there was a “Barcode glitch” with the system. “ and customer support then informed me that the seller wanted to send me the tickets through email outside of the application to which I said no for authentication reasons. I ended up asking for a refund since my group and I were over waiting around to even know if we were going to get legitimate tickets, and didn’t want to attend the event anymore. Seat Geek’s “back up team” rejected the request and their stance was “shut up and take the tickets whenever you get them later, and forget that you went through this experience.” I’m not one to get angry, but I am so put off by this experience I’ll never use this service again. Good riddance.
I recently bought tickets to a Hozier concert after Ticketmaster (the verified seller) sold out as I desperately wanted to go. I kept seeing things about tickets being non-transferable and I had no idea what that meant. I assumed it would be fine since SeatGeek gave no warnings on that issue. However, I keep seeing things online through research that my tickets would not work. The venue itself would tell me my tickets would not work while SeatGeek customer service told me it would. I believed that SeatGeek could be lying due to wanting to maintain face or something. However, I could not risk the long drive for my tickets to not work as I would have been devastated. I did not go to the concert after reading many sources online (including the venue) that my tickets would not work. SeatGeek offers a return for credits; however, they said I would only be able to get it if I tried 72 hours before the concert date. They did not offer a refund but said I could sell my tickets. How could I sell tickets to a concert that already happened?? Safe to say, I’m annoyed and upset that I lost close to $400 for nothing. And I cannot even get it back. I would say to not make my mistake and wait for the verified sellers, especially for non-transferable events.
I made payments using their Affirm service and completed payments in March 2023 for a baseball game in mid May. I read that MLB has a policy of not releasing tickets 48 hours before the event. The trip was out of town and my family and I arrived the night before and still no tickets? I attempted to contact their customer service through a chat because they did not have a phone number listed. The representative stated that there was no record of my tickets but he would conduct and investigation. At noon there was no word from Seat Geek so I made another attempt to contact via chat and was told the samething there was no record of my tickets! 4:00 pm samething no tickets. At this point I needed to drive to the stadium and purchase another set of tickets at the window. Later that night I see an email that was sent literally an hour before the event stating it was sent to the wrong email address. I attempted to get a refund from Seat Geek since the tickets didn’t arrive in a timely manner and they refused because they considered the tickets “fulfilled”!!! I looked up other complaints about Seat Geek and they have a history of double booking the same tickets to multiple customers and refusing refunds!!! Avoid using this app!!!!
I’ve had the run-round from SeatGeek going on for about a year now. Originally bought tickets to see Motley Crue and bought tickets for all my friends through the app. Show got cancelled and SeatGeek gave me a credit back. Couldn’t do a refund. This was frustrating at first, but there was still another show we were interested in seeing. I went to buy the tickets through the email saying my credit had been applied and as long as I was using the same email address the credit would be applied. The credit was never applied. I called customer service and spoke to a manager who informed me there was nothing they could do, except buy tickets to another event and try to sell them. Terrible customer service. Anyways, finally get around to another show I want to see, Falling in Reverse, bought as many tickets as I could fit in my credit because of you don’t spend as much as they credit you back, the rest goes to SeatGeek. I had $550 so I bought 7 tickets. I just looked at how much 7 tickets would cost me on Ticketmaster after taxes and fees it comes out to $370 for the EXACT SAME TICKETS. GO TO TICKETMASTER!!! I’m done with SeatGeek after this transaction. Terrible customer service and unexplainable fees. Don’t waste your money.
I’ve bought tickets from seat geek before and I loved it but after recommending it to a familh friend to buy concert tickets for Christmas for me my boyfriend. Since the original tickets sold old. She ordered them before Christmas and the order was confirmed. They said the tickets will be available through the axs app 3 weeks before the concert. She spent $600 dollars and the tickets weren’t sent at all we contacted seatgeek customer service and they told us they “seller”will send the tickets 4 days before the concert . After the four days nothing showed up! We contacted them 24 hours before the concert and told them where are our tickets and they said they will notify the seller to send them before the event. My friend then receives an email from seat geek stating that our event was cancelled and the tickets had been voided! Even though the event was still being put on& and seatgeek was still selling available tickets for the snow even though They told us there was nothing they could do since the event was cancelled even though it wasn’t. I had to pay out of my pocket on a different site just to get tickets before the concert. Seat geek terrible. Never buy them from unless you want to be scammed !!
I purchased some tickets for a Dodgers game. After the transaction was completed, I was notified that they where for the Vaccinated section. This was NEVER stated at any point on the initial listing. I could not use them since some members of my party where not fully vaccinated yet. Then when I tried to resell, the app would not allow me to claim them…so now I was stuck with useless tickets I purchased under false pretenses. I had to buy a whole new additional set of tickets to go see the game. I called them hoping they could reimburse me for the false bill of sale but instead I was meet with the absolute worst treatment from their customer service department. I spent hours waiting on the call line, lots of promises and then no return calls or follow up emails. I even provided screen caps as examples of their apps failure, but it fell on deaf ears. Eventually I got to a “supervisor” who was also un helpful and incredibly dismissive. They essentially told me I was lying. I found the whole experience to be incredibly unprofessional and infuriating. To sum it up they don’t notify you about COVID protocols, the app is trash and the customer service is absolute garbage. Do yourself a favor use Stubhub!
i bought tickets to a concert , quickly realizing that i wasn’t able to go. i asked if refunds were available , and they said it’s a final sale. So, i sold my tickets on the app. for 1/2 the price i payed. they sold , and i have both my direct deposit AND debit card set up , and its been over 24 hours and i STILL haven’t gotten my $64. i was texted that it was sold and emailed too. i’ve tried to email but when i click “contact services” the app doesn’t do anything. the “give us feedback” button isn’t doing anything either. my experience was over all really frustrating. i had called them once to find out if i could still use the tickets if they didn’t sell , and the lady on the other end was very helpful and nice. the way i called her was through an option on the tickets i had. now that i have no tickets in my possession it seems i cannot gets a hold of any customer service representative about when i will be receiving my money . it is set up like a direct deposit and i just updated my routing number and account number to make sure that wasn’t the problem and still nothing. i would think that it would be deposited into my account in a matter of hours.
Didn’t receive my tickets until after the event had started, and that’s after being on the phone with customer service for almost an hour before the event. Seat Geek Rep couldn’t get a hold of the seller that was supposed to send me the tickets, so instead he kept insisting that I already had the tickets and that I was trying to rip them off. After sending screenshots of my account information and tickets page, which he insisted I do to prove I wasn’t lying, and being placed on hold numerous times, I finally received my tickets after I demanded a refund because the event had already started. When I asked for a refund it was denied because they falsely claim I had the tickets all along. I made every attempt on my part to prove I didn’t have the tickets, and followed their troubleshooting instructions carefully in hopes of having my tickets appear; it wasn’t until I asked for a refund that the tickets magically appeared on my app. Seat Geek broke the number one rule as a middle man in the service they manage, TRUST. Can’t use this service again if can’t trust them to provide your tickets in an adequate amount of time.
I was supposed to attend the Harry Styles concert tonight in Dallas, TX. My step dad surprised me with tickets the day of. We thought seat geek was a reliable company to buy tickets from and decided to purchase tickets from you guys. It was 2 hours before the concert was supposed to begin and I still hadn’t received my tickets… the app said they were still confirming my order and “were waiting for the seller to confirm the order This shouldn’t take too long”. After waiting 1.5 hours on hold for customer service the man told me that my tickets had been sold to someone else and that you guys could not help me get new tickets. Because my family chose to trust seat geek we were not able to attend the concert and we are so disappointed and heartbroken that this surprise gift did not work out. If I would have chose ANY other ticket site I could have attended my favorite artist’s concert. But because I mistakenly trusted you guys my family is devastated. I hope this never happens to anyone else and I am just so upset I couldn’t attend the concert. This is very unprofessional and is an issue that should be addressed.
I’ve contacted this company at least 5 times about at least sending me the tickets I’ve already purchased so that I can attempt to sell them and get back even just some of the money I spent on these expensive tickets. I’m not even asking for a refund. I’m asking for the tickets that I PAID for. They refuse to send me the tickets claiming that their hands are tied until the concert nears and the seller chooses to send the tickets. So my money is essentially being held hostage and I get nothing in return. They’ve been no help even after I have asked, practically begged respectfully for the tickets so that I could sell them. I worked and saved long and hard for the tickets as a special birthday surprise for my husband but then COVID hit and they rescheduled and kept rescheduling the concert, understandably so. This company did not care that I now needed the almost $700 I paid due to the economy and the way it has affected my family. They only care about making money and don’t care for people struggling. Use literally any other app if you value what you’ve worked hard for to purchase because they will not help you if you are in need.
I had back to back terrible experiences with this company. First of all, I had purchased tickets to a concert, drove 3 hours to the concert and found out it was canceled. SeatGeek never informed me of the cancellation. I did get a refund for this one but I was very angry that they have no system in place to notify you if the event is canceled. Not even 2 weeks later I had tickets to another concert. This time I called the venue to make sure it was still on, just because I had just gone through that experience. Sure enough it had been rescheduled. I asked SeatGeek for a refund and was denied because the tickets were still valid for the rescheduled date. I am unable to attend the event on the rescheduled date. But I’m still not getting a refund. Furthermore I’m not able to sell my tickets on SeatGeek because they’re mobile tickets and they will only let you sell tickets in pdf form. I don’t really understand that policy, but what it boils down to is I’m responsible for selling them on my own as SeatGeek offered literally no help. This is a very shady company. I’m really upset that so many youtubers accept them as sponsors because I will never use them again.
Let me start this off by saying I’m extremely tech savvy so it wasn’t an issue on my part. Seat geek screwed me over! I bought a ticket in December 2023 to see a show in June 2024. I thought it was weird seat geek wouldn’t send me my tickets almost immediately, but they sent me an email saying due to security reasons the amphitheater wouldn’t allow us to have tickets until closer to the concert date. I had a confirmation number and receipt though so I was satisfied… little did I know that they would never send me my tickets. I made a ticket master and AXS account hoping my tickets would have transferred to there but it never did. Seat geek did give me a refund, but that doesn’t nearly cover my travel and hotel expenses. Most disappointing experience I’ve had with any company, EVER. <3 So buy from seat geek if you want to drive all the way to a concert with no tickets available and listen to the music from outside of the venue. ALSO I WASNT THE ONLY ONE THERE WHO BOUGHT FROM SEATGEEK WHO COULDNT MAKE IT INTO THE CONCERT! There was a group of us! About 10-15 people who were all seriously sad/mad/disappointed.
SeatGeek appears to work fine at first, but don’t expect any support if their system malfunctions. The only support option is a live chat, no phone support, and the agents are not equipped to deal with your problems. Even after being unable to access our tickets through a browser, the app, a desktop and both Apple and Google wallets, SeatGeek insisted there were no issues with their system. After 3 hours of chat the day of our event, SeatGeek never resolved the issue and never allowed a refund. We are now after our scheduled event, and we are still unable to access our tickets through the system (though SeatGeek now acknowledges that their system experienced an error). If you need help, contact the venue ticket office as soon as possible. SeatGeek will push your problem off as long as possible, will not respond in the time frames they give you, and will not offer adequate compensation. A $10 promo coupon on a future order is the “best” compensation possible for 3 hours of lost time without any resolution provided by SeatGeek. I wouldn’t recommend if you can avoid it.
I bought tickets through SeatGeek for a concert originally scheduled in July. A few days prior to the concert it was postponed until September (the artist got Covid). Anticipating that there would be a problem with my tickets (which were dated for July), I spent hours on chat with a SeatGeek rep who told me the tickets for the original date would be honored. I knew from the venue that new tickets with the rescheduled date were being sent out by email but I had no way to get one of those since the seller was a faceless person for whom I had no contact information. Of course when I showed up at the venue they said “You scalped these tickets” and they refused to honor them. Even when I showed them the long text thread from SeatGeek saying the tickets would be valid. They didn’t care. Trying to get a refund from SeatGeek and so far all I have gotten is an email saying they are “looking into the problem”. Don’t buy from this company. They will leave you “high and dry” if your concert is postponed. Update: SeatGeek stepped up and gave me a refund for my tickets. Way to stand by your pledge!
My mom bought hockey tickets as a surprise birthday gift for my dad so he and I could go to a hockey game. The game ended up getting cancelled due to the coronavirus ): but SeatGeek sent an email saying the refunds would be distributed in about 2 weeks of when the season was cancelled... A few weeks later, I get an email saying we get a “credit” refund that only lasts for 12 months. If I would like to change this refund method I have SEVEN DAYS to contact customer service. I have contacted costumer service in every possible way. They don’t have a phone number, they have taken down their live chat, I have emailed, sent direct messages on social media, yet I still have not received a reply.. the worst costumer service I have ever seen. I don’t know how you can run a business this poorly. I had never heard of this company before my mom bought our hockey tickets and I would have NEVER used it, if I was purchasing the tickets myself/knew she was buying tickets. I definitely never will now. I just hope I will be able to get their money back in time.. only 2 more days left until my 7 day period is over ):
Bought my tickets 6 months in advance, and a week before the event i got an email stating my tickets were recalled. I immediately contacted SeatGeek and they said they needed to contact the seller. I had to call every single day to get any information and they would say the same thing word for word “ we’re escalating the situation, rest assured we will call you back tomorrow”. Regardless that i contacted a week before the event, they did not get me the tickets that i purchased and i missed the event. After calling and calling and demanding a refund they said they were still investigating … Don’t go through seatgeek, they let unreliable people sell tickets, and take it back at anytime. They claim to have buyers guarantee but when it comes down to it and the seller takes the tickets back, you miss out and you have to fight for a refund. Save your time and frustration and just purchase more reliable. They didn’t make it right, i had to demand for a refund, and they don’t communicate with you at all, you have to call every day constantly to get the slightest information.
Ive always skeptical buying tickets online since paper tickets slowly stopped being a thing. I’ve used NFL ticket exchange, Ticketmaster, stubhub, and SeatGeek for me has been the best option for a few reasons. SeatGeek has always had the lower price options when I compare the similar seats to the other ticket companies. Also, SeatGeek has lots of promo codes that get you $20 off your purchase which I use every time, and that ends up saving on the “fees” part that always gets added on. I’ve used seatgeek to buy nfl, nhl, and nhl playoff tickets. They’ve always had great on the phone customer service, and the receipt always gets emailed within the hour and the tickets show up on the app within the day. I trust them with my money and tickets more than any other company I’ve used and I hope this review helps others. Jesus loves you :)
I LOVE THIS I was nervous the first time a year ago but it’s completely real tickets and buyers I’ve been to 6 concerts and THEY HAVE BEEN GREAT AMAZING. Prices fluctuate most of the time depending on who you are seeing tickets are on average 70-90 dollars for the back but I’ve gotten tickets close to the stage for good prices considering. Like I got front row seats to Conan gray for 320$ and yeah that is a lot but IT WAS AFFORDABLE I THINK and I got really close to the stage at a Seventeen concert for 220$( not GA)it was so worth it I could actually see their faces in detail and even got noticed a few times it was so fun. Same thing with Ateez which was 217$ for up front and that wasn’t GA. The first time I got tickets tho they were 370$ or something for all the way in the back so that’s proof that sometimes they can be over priced but still had a great time. Will definitely be buying more tickets. I do have to say that the fees can be a little outrageous but yeah 😍
Do yourself a favor and don’t download, use, think about using this app. This company is terrible. They refunded my tickets WITHOUT telling me and day of the game I was ticketless. The refund was just a store credit, I didn’t get the money back to my card (if I did this whole thing wouldn’t have been a problem). When you get refunded with SeatGeek they just issue you a store credit, and they think they are being nice by giving you an extra 10% on top of what you paid. However you can only use that store credit in one transaction. Which for our situation we needed to do two (COVID times you can’t by more than 4 tickets at once). I tried reaching out to resolve my issue but it is IMPOSSIBLE to talk to anyone there, you’ll be on hold for hours before you talk to anyone. Finally when I got through I was told that I was getting my money refunded to my card and yet I still haven’t received it. I’ve emailed them multiple times after and they have just been ignoring me. So therefore I will never use SeatGeek again and neither will anyone I know.
Scammed through the app, have yet to receive support from anyone at SeatGeek
I purchased a one day pass to an event through the app, and shortly afterwards was notified that the seller in the app was no longer shipping me my necessary wristband. Instead, I was informed there would be an in person pick up outside the event. SeatGeek itself in this notification said “We know it may seem strange but don’t worry, the seller is a professional and has done this before!” Unfortunately, but unsurprisingly, nobody showed up and SeatGeek themselves never gave me anything close to contact information or a follow up in any of the months prior and especially none on the day of. Quite literally the worst case scenario to be stranded after having already spent on parking and a long drive. After sending multiple emails, I have been given -zero- response from them and the almost $300 isn’t refunded. They don’t even have a phone number to call! Worst experience I’ve had, even overpriced Ticketmaster would be better at this rate. Stay away from any “deal” like this.
2 stars only because it has leagues and tournaments you can’t get anywhere else. I got this app as a last resort to watch AFCON and it was a beating. I don’t know how it works for live events, but watching it later streaming… where do I begin? Luckily I have Directv Gemini on one tv because the app isn’t on Roku or Fire Stick. I had to Airplay it to Roku. It doesn’t pick up the game where you left off, you have to remember where you are and fast forward to that spot. You have to sift through every game in every league played after your game to find it or find your league and tournament and go to the game. You can’t search. In my case it’s a forever search either way because AFCON is buried in the league and tourney queue, behind such events as junior handball, league 2 volleyball and AFCON qualifiers.
Warning: Do not use this service! In Sept 2021 I purchased tickets to a concert I planned to take my daughter to her first concert. We arrived several hours later and the tickets were never sent. Seat Geek took my money of course. But there is no way to contact them. We stood outside the concert gates for over an hour shivering in the dark as I tried to contact customer service. There is no way except email. Which they do not respond to. I finally used another ticket site, and was able to instantly download tickets. It is now November, I’ve emailed probably close to 20 times. I still have not received a refund or any help. All I receive is an auto reply stating they are experiencing greater than normal email volume. This site nearly ruined a special experience I had with my daughter. Thank goodness Stubhub is reliable. But I’m still out my money and absolutely furious for the lack of response from customer service. If you want tickets, do not use this vendor. Stay away and warn your friends. Horrible service!!!!!
Bot tickets to Jonas brothers a couple weeks ago and paid $623 for them. On the night of the concert I pulled up the receipt for the tickets at the gate and was turned away. ( I’ve used seat geek before and I always was able to use the app). I tried desperately calling seat geek and nothing but crickets. Because me and my daughter were right there, I ended up buying cheap seats for another $200 to get in. The next day( October 27)I called and waited on the phone for FOUR + hours when a guy named Jesus answered and told me that they had actually emailed me my tickets through Ticketmaster, I showed him a screenshot showing I never received the email nor any notice that they were delivering me my tickets through an outside service such as Ticketmaster. Jesus than told me that they’ll get onto looking into this right away and that they’ll look hard into getting me a refund. Crickets since then. I used these guys 4 times and the other 3 times were good. So, 1 in 4 times you’ll get ripped off. Their call in customer service is practically nonexistent.
A month ago I bought tickets for a concert on SeatGeek. I wasn’t 100% sold on trusting SeatGeek but they claim to have a “Buyer Guarantee” and the seats were better than the ones left on Ticketmaster, so I purchased anyway, which was a huge mistake. After I bought the tickets, SeatGeek sent me a confirmation email that I would receive them 2 days before the show. On the day of the show I still didn’t have them. I called customer support and was on hold for over an hour but no one ever picked up. I sent them an email too but all I got was an automated response to call if the issue was urgent - fine with me, but again, no one picked up the phone. I had to buy last-minute tickets through Ticketmaster just so we could still go to the show and not have this whole thing be a total loss. But now I’m trying to get SeatGeek to refund me and still can’t get in contact with them. Please don’t use SeatGeek, they caused me so much unnecessary stress and now it looks like I’m just out the money I paid for the tickets I never received.
So I bought tickets to an event the day before because my schedule had opened up. I received an order confirmed message, however, this wasn’t the problem. This event was an all day event, and I needed an order number from the original purchase in order to get my ticket from the admissions office. I was never given this, so I was unable to get my ticket, despite over 3 HOURS WAITING OUTSIDE THE VENUE FOR THEM TO FIND IT. You would think I would get my money back considering their buyers guarantee guarantees you get your ticket before the event starts or you get a refund or exchange right? As of right now no, because they “fulfilled” the order (7 hours after I had originally filed the complaint and 1 hour before the event ended so not exactly worth even if I could get in), which I stress again, they did not because they didn’t give me the correct order number to get said ticket, so I never got into the event. If you are going to have a refund guarantee, actually guarantee your refunds when you don’t deliver the product.
I’ve used app a number of times and it’s worked well and deals can be had. But last night trying to get last minute tix for yankee game, I made purchase on app, my credit card was immediately charged but there were no tickets. I eventually received an email saying tickets were no longer available. It took 10 minutes. I tried again for a different pair and the same thing happened. This time it was 15 minutes. I stood outside the stadium for about a half hour waiting. Couldn’t cancel order and my card was charged twice (I’m sure the charges will be reversed). The concern is the waiting. Paying over $30 PER ticket for fees should provide better, timely service. The way this went down makes me wonder if the seller tries to repost tickets at higher prices for high-demand games? Either way, I’ll use app again but this was disappointing.
I have had the worst experience for a ticket app and I ended up having to buy off of Ticketmaster. I was trying to get tickets to Muse and Evanescence - two of my favorite bands that I not seen yet mind you - and I wanted to get the Diamond Deluxe package to get preshow and whatnot. Every time, and at this point it felt like I tried 20 times in combination of the app and website, “something was going on in the marketplace.” Every time I tried on the website - invalid address. I’m sorry, how is the house I’ve lived my ENTIRE LIFE an invalid address???? At one point I got a fraud alert on my credit card because of my constant attempts to get these tickets. I triple checked all of my info - all correct. I’ve tried seeing if I can contact customer service, but it seems like I can only get help AFTER I buy tickets. Went onto Ticketmaster to get general tickets - no issue. I know Ticketmaster needs to be broken up because of being a monopoly, but you guys need to be more helpful if you want to be healthy competition in that market.
I bought tickets to a music festival for $240 and received a tracking number. The seller never actually sent the item, and I still haven’t received it even though the event was over a week ago. I contacted support, who was actually pretty quick and easily to communicate with, and they told me that they couldn’t actually do a refund for some reason… I was really confused and filed a chargeback with my bank which gave me my money. I called them back and tried to report the seller but I doubt it did anything. If you don’t get your ticket then they don’t really care so I recommends filing a chargeback with your credit card. I’m done with this app and the only reason they didn’t get 1 star is because of how good the support was at communicating. 10/10 would not recommend unless it’s a digital ticket or something that doesn’t involve another person sending you stuff. I’m going to use Ticketmaster or something else.
I went to a music festival that was partially cancelled due to weather, and received the official cancellation via email saying that ticket holders would be automatically refunded 25% of their ticket cost. Since I purchased my ticket from Seat Geek, I checked their site and it says “if your event was officially canceled by the venue or event promoter, there is no need to worry! You're protected by our Buyer Guarantee, and SeatGeek will reach out to you with options for your refund.” However, after reading the Buyer Guarantee, it says “If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable laws, issue you a credit for use on a future purchase. We will notify you that the event was canceled and provide instructions on how to obtain the refund or credit.” So there you have it. They did not notify me of anything, I had to email multiple times and provide the cancellation email as proof, and “at their sole discretion” they told me to go jump. DO NOT USE.
Originally paid $200+ for concert tickets and the show was canceled. Instead of refunding my debit card, they gave me a credit that expires after a few months so you basically lose some money by not spending all of it or have to spend even more on another concert on top of the credit to use all of it. So that’s what I did, I used the credit towards another concert and spent about $85 on top of that so almost $300 total for that concert to get canceled as well… so I get another stupid ‘credit’ that expires for the $85 extra I spent but nothing for the original $200+ so they just get to keep the money and I haven’t seen a single concert. They have terrible customer service. App always asks about your experience but they never respond. I have sent countless emails to them and have yet to receive a single response. They do not even have a phone number to call. This is the worst company I have ever spent money with and I hope you guys save your money and spend it elsewhere
Save yourself a lot of time, money, and stress and don’t use this company. I bought my tickets over 3 weeks ago and like the review before the website was acting like there were only two tickets left to get me to panic buy. Which I foolishly did. After buying the tickets they said I wouldn’t receive them until TWO DAYS BEFORE my concert. And that I would be forced to create an account with them. When I was trying to find them those two days before they said no need to worry, we promise you’ll have them within 24 HOURS of your concert. Was a good girl and waited until within 24 hours, still no tickets so I sent an email. Email said we’re too busy for you, you’ll have to download our app. Downloaded the app and was finally given a phone number to use. Waited on hold for half an hour before talking to a guy (who was lovely by the way and doing his best). Was on the phone with him telling me to just wait a moment for another half hour before I finally got any resolution. Literally had to be a real Karen to get any help which really ruins my mood. Moral of the story don’t use these guys, but your tickets somewhere more trustworthy where you’ll get them in a timely manner (no, seatgeek, that doesn’t mean 2 minutes before your concert starts) and not have to pay nearly as much with their sneaky tax that’s more than half the cost of your ticket. Just don’t do it to yourself.
Horrible Service (Aren’t Knowledgeable), Scammed, Buyer Guarantee never followed
I purchased this ticket on 3/1/23 and waited for 2 months. The seller cancelled the ticket transfer after trying to claim it. Never got the ticket nor the seller has the intention to ever retransfer. Chatted and called 9+ customer service and most don’t know what they are talking about, does not keep their promises, can’t provide a replacement ticket, doesn’t give or isn’t transparent with timeframe, they won’t go out their way to protect the buyer from scam sellers. Side with the seller’s side by saying “We have contacted the seller but they are not responding so we’ll have to wait until they respond for you to receive the ticket or get a refund.” Everything is dependent on the seller’s response, doesn’t consider the buyer’s situation and even insisted to wait until 2 hours before the concert for the ticket transfer (they don’t consider travel time and traffic at all). They always insist for the buyer to wait for the seller’s response.
I used this app to buy tickets to an Astros game. I got a good price on six tickets. I didn’t think much of the fact that I just got an order confirmation number but never saw the tickets in my account. I made the purchase 3 weeks before the game. My circumstances changed and I really needed to skip going to this game due to a family member illness. I understand these purchases are nonrefundable however, you usually have access to the tickets you have purchased in case you want to sell or transfer them. After 2 chat conversations and a phone call to customer service, the tickets finally showed up in my ballpark account 21 hours before the game. Worse was because they were purchased through seat geek, for some reason I could not list the tickets for sale or transfer them. Now I am stuck attending a ball game when it’s the last thing I am emotionally prepared to do. I should have used the Ballpark or AXS app. Lesson learned-never again
Avoid SeatGeek. I attempted to order tickets for a last minute show in Boston. After two unsuccessful attempts (order wasn’t processed / tickets weren’t transferred), I tried a third time. SeatGeek sent a confirmation email *after* the event had started, and charged my credit card the full amount of the tickets plus their normal exorbitant “processing fees”. Since I hadn’t received confirmation that transaction was successful before the start time of the even, I assumed that the transaction was not valid. But No! SeatGeek claims that this transfer and practice is entirely legitimate. So they literally think that they can transfer a ticket to an event *after* it starts, then charge you for the full amount. When I explained this to their customer service team, they expressed no empathy and simply said “too bad…we’re charging you the full amount.” I have reported SeatGeek to the Better Business Bureau…and will never use this fraudulent service again. Buyer Beware!
Since SeatGeek is a third-party seller of tickets it is absurd to go through them you are way better off going through Ticketmaster I almost ruined my own experience going to the football game by putting the trust into SeatGeek. I tried to get my tickets for two weeks through emails and six phone calls and still got nothing my tickets never came I eventually had to try to call and cancel my tickets and then they said they wouldn’t want to refund my money so I went to my bank and had them refund the money by the end I had to buy other tickets at the last minute and it was an awful experience SeatGeek was unreliable their customer service was absolutely horrible they did not ever resolve an issue and basically told me in the end that they couldn’t give me myTickets because the third-party seller would not respond to their emails so if you don’t ever want this to happen to you I suggest that you buy straight from Ticketmaster
SeatGeek is the smartest way for fans to buy, sell and transfer tickets you can trust, no matter what you’re a fan of. Whether you’re searching for sporting events or sold out concerts, summer festivals or Broadway shows, we provide the tips and tools, like Deal Score and a Buyer Guarantee, to make your live event as memorable as possible. Find the right seats, at the right time, for the right price. After all, we’re fans, too. Features: Fan first Track your favorite teams and artists to be the first to know everything you need to know Sell or transfer tickets in just a couple taps Get a ticket and get in with a couple of taps. Simple. Value We do our best to match or beat what the other guys are offering for the same tickets We keep our fees low so you can get tickets to the things you love without breaking the bank Tell your friends about SeatGeek and when they buy their first tickets, you’ll both get credit toward future events. Innovative Deal Score rates every available seat based on price, section, visibility and more Rally provides all of the information you need to get there, get settled and get hyped, all from the same screen as your ticket From buying and selling to tracking and transferring, get it done on any device Trustworthy If something goes wrong, like your event gets canceled, we’ll give you your money back, or better See exactly what your View From Seat will be before you sit Search tickets with the fees already included, so you won’t be surprised when it comes time to pay for them CONNECT: Website – seatgeek.com Facebook – facebook.com/SeatGeek Twitter – twitter.com/SeatGeek Contact Us – seatgeek.com/contact
