People should be allowed to buy tickets on the app with Apple Pay because some people don't want to use their credit cards to buy tickets but when they check if they can use Apple Pay they can’t. So I know that Apple Pay will allow your theatre to share its name
I like the ability to see and purchase tickets in advance, still have not figured out the purchasing food in advance. Does not always show the menu options. Only item it does not appear to do is allow you to link your rewords card for SILVERSPOT to the app account so that all of your points can be in one bucket. Would be nice if in an update it gives that option under the personal details section.
- The cinema is in need of renovation. - The seats in the halls are so old that all the cracked leatherette remains in pieces on my clothes. - Not attentive staff when delivering food to the place - very often the ordered food items are not put in the order and this is repeated every time. - Absolutely not friendly staff on the ground floor - they never smile and act like I owe them something. !!!!!The only exception is the food vendors in the kitchen. Always friendly and responsible.
Seldom a time I use this app and don’t come across a problem which doesn’t allow me to buy tickets or add food or beverage items to my order. What’s the point of even having the app if you have no intention of actually having it work properly? It updates incredibly slow, doesn’t even show you all options on the menu and forces you to close it and open it again just to take something off the order because you’re not even allowed to review it due to an error it constantly has.
REVISED: No Apple Pay support (reduced to 2 stars). So while the food ordering option is very nice, the checkout experience is archaic and has a lot of friction. I will be using Fandango instead until the Apple Pay option is added. INITIAL: We just moved to Naples and I really enjoy the Silverspot experience. This app delivers on the quality you would expect. We ordered food from the app in our seats and it was delivered fast and hot. You cant beat Silverspot and innovations like this app keep it at a higher level.
Not sure what’s going on, but moving back via the back arrow in the upper left hand corner of the interface is frustratingly slow. It takes multiple taps (sometimes 5 or 6) to move back one section. Kind of annoying. Otherwise a great app and I look forward to Apple wallet and Apple Pay support soon!
i knew Silverspot was going to be my new favorite theater just one visit in, and i always order food and tickets through this app. if i had one complaint it might be that the runtimes are mostly inaccurate, they all seem to be 2 hours long for some reason, but its whatever. love love love Silverspot!
The new app is much improved over the previous one. I like the idea that you can preorder concessions and they will be delivered to your seat. Except, it didn’t work. I made sure our tickets were scanned when we entered but no food, even though prepaid, was ever delivered. Whoops. Plus, there’s no way to cancel seats or concessions within the app.
Very please with the app experience so far. Makes it super easy to pay and check in to your movie. They just added food ordering from the app for my theatre and I'm looking forward to trying that next time.
I love that you can view movie times and purchase tickets in advance. My issue with the app is that ordering food is not easy and you can’t view the menu on the app without already having a ticket purchased. I’m a rewards member and it would be nice to see the rewards through the app so that everything you need is in one place. Definitely needs an update
This app took my money, payed with a CashApp card ( debit ) just for it to say it took the money out but yet it’s pending. Went up to the Silverspot around my place, just for the seats to be open, no money went through and I ended up having to NOT purchase my tickets again, thankfully after paying for my tickets n showing them I’ve received the tickets for free just with an email/phone number.
This app is super easy to use for booking tickets and using rewards points. One improvement is when on the screen for choosing seats, indicate which seats in the front row are double/love seats with the ottomans. Helps to avoid accidentally booking a shared seat with a stranger.
We are regular Silverspot movie-goers and we rely heavily on the app to get tickets and place our food order ahead of time. The last 3 times we have gone on the app, I have taken the time to place everything in my order only to get an error message and be unable to check out or reserve my tickets. Attempted to reinstall app and now I receive error messages just from attempting to sign in. Please fix!
App is great and we use it a lot but they NEED to change the colors indicating whether a seat is available or unavailable. The two shades of grey are far too similar and it’s hard to tell if the theater is almost all full or empty. There needs to be a more distinct color like red or blue
Overall the app is not very user friendly and often doesn’t work. After you purchase movie tickets it is very difficult to go back and find them once you actually arrive at the movies. Many times when I try to preorder food I get error messages. I have to delete the app and redownload often to make it work.
This app used to work great! I could pre order tickets, food drinks and treats. But now I can put all those things in my cart only to have them error out. I can’t actually purchase anything on this app despite it having worked well in the last. Truly a waste of time now.
I often try to book tickets and get “error 69” which is when the amount it is charging doesn’t match the amount my card is paying by $0.02. Of course both figures are controlled by the app, and there is no way I can fix them. I wind up missing an event because the app is AWFUL. This especially happens for the opera, which sells out before I can get it fixed. Maddening.
I purchased my tickets off this app and ordered my food and it kept declining my card but it took the money and put almost $200 on hold because I kept trying to get the app to work. Just go to the place and order your tickets and food in advance because this don’t work.
The app doesn’t work, I am sitting in the theater right now and I can not order food to my seat. This was the biggest waste of time of my entire life and I would recommend never giving any time to the this cinema, go somewhere else.
Please add support for Apple Wallet so movie tickets can be stored in the Apple Wallet. Allowing users to save their movie tickets to Apple Wallet makes it much easier to retrieve tickets and keep track of tickets.
App requires email, not user name which is what their website uses. Frustrating, and prevents Norton ID Safe from successfully opening app. What a pain!! And why no iPhone face recognition like most new apps?
Book your night out at the movies easily with the Silverspot Cinema app! Find showtimes, order food and drinks, purchase tickets and choose your seats hassle-free, so you can relax and look forward to your Silverspot experience. Order from our Scratch Kitchen get food and drinks delivered right to your seat. Purchase food and drinks with your tickets or before the movie starts, and have it delivered to your seat. Redeem your points on Spot Rewards. Enjoy the full benefits of Spot Rewards earn rewards just for having fun! Browse movies to find the perfect showtime: Watch movie trailers, and find out where and when the movie you want to see is showing, using date and cinema filters. Earn Spot Rewards points: Simply log in to the app with your Spot Rewards details to earn points on your purchases.