I got an email at about 2:30 CST today saying to update my app to the latest version released to day and I should be able to access with no issues. I did it 3 times and even restarted my phone to see if it would help, but no. It no longer crashes, but all I see is white squares. There are no options to tap on anything or trouble shoot. This is beyond frustrating and incredibly disappointing. They raised the subscription rate so much higher and this is the service we get. Got another email to do the same thing. At this point, I just want my money back. Last Friday I opened the app and the issues loaded. I thought wow, they finally fixed it. I went out to walk my dog and when I got back, it was white squares again. I can easily say this is the worst customer service I have ever experienced.

4 years ago, liar you are

Awful customer service hate it

The worst customer service ever! I couldn’t receive on iPad for 5 weeks and not even I’m sorry! Never receive any notifications, even tho they are marked. I’ll never pay for it again. .now that’s it’s supposed to be fixed, it still won’t notify when it’s available or on line. I’m so disappointed. I take 3 news papers daily without any problems. You need new and better people to work for you

3 months ago, Paule689

Terrible customer service

I canceled my long term subscription to the physical magazine because of repeated delivery issues. Decided to give the magazine another chance via the app. No consistency to when new issues are available. If the Facebook account can post about their new issue then it should be available to read for subscribers. Not the case. I ended up cancelling my digital subscription also after multiple delayed issues and no resolution to the complaints. Apparently I now won’t even get the last issue of my subscription because it won’t be available until their digital person returns to work after the long holiday weekend. I’m never wasting money to support this magazine again.

4 years ago, DML50

This update is worse than the one 2 weeks ago

What is the matter SOD? Don’t you test these updates? Nothing works now! I have an iPad mini 4 and an iPad 9” and an iPhone 11 Pro and get the same result on all 3. Unable to download magazine to read offline and nothing but white squares. Deleting the app and reinstalling does nothing. Nor does rebooting device. Update SOD are you going to fix this? I am now 5 issues behind. Nothing works. Update All seemed to be working with the latest update until today. I always receive the new digest on Fridays. Today is Friday and no new digest. I also would like to see the page numbers on the thumbnails at the bottom of the page for fast scrolling come back. I miss them.

4 years ago, rider-up

Issues with receiving my subscription on line

I enjoy reading the issues when I get my up to date copy having trouble getting newest copy what I’am I paying for this keeps happening and it is frustrating please send me my resent copy of sod thank you

3 weeks ago, LadyAnjel

Soap opera digest app

The app is terrible, it’s so basic and the images aren’t clear. Also, if an image is between pages there is not way to see it without the page break. I hate that! If you turn the iPad long, you can read it easier but the images are still blurry. I am going to miss amazons newsstand. The images on kindle were better and you could size up and down without lost of resolution, and no stupid page breaks ruining pictures. Ugh. I may opt out of this soon and forget about spoilers. Very disappointing.

2 months ago, drtvt

Comment

Not happy when digest is not available and there isnt any reason given. I normally get my digest on Friday’s like clock work. Several times it has been late not receiving it for any where from 2 days to over a week. I pay good money and expect it to be available or at leadt to be notified as to why not receiving. I think we should be prorated and given some compensation. Ive lost almost a dozen issues because of lateness. Its like why read it after the fact when the episode has already played on the TV.

1 year ago, GuyT.

Can’t buy single issue for 4.99

I tried to buy an issue for 4.99. I’d click on the 4.99 and nothing happened? The 4.99 disappeared for a few seconds and just came back with the issue still locked. I’ve had a subscription through iTunes before but I canceled cause I wasn’t reading the issues. I wanted to buy the individual issues I wanted.

3 years ago, Mindysimo

Great magazine

I’ve been reading this magazine since I was a teenager and having to be able to read this magazine on my iPad and it has a fantastic yearly price. It’s like $1.24 an issue. Great magazine and worth every penny.

1 month ago, VSNEL427

Unable to download issues

Update: this weekends download is last weeks issue that you already sent. Lately my issues are late. Please correct this! It has been 2 weeks now that I can’t download the issues I am paying for. I emailed the app maker MAZ a week ago and still no response. What is the problem? I hate to have to cancel but why continue to pay for what I can’t read?

3 years ago, EMSAK127

Doesn’t Update

This app worked great at first but over the last few months it’s stopped posting new issues until days after they’re released. They publish a new issue every Friday but aren’t available on the app until days later. As much as I love the going green aspect, what’s the point of paying for a monthly subscription if I’m not even getting the magazine?

10 months ago, Vibcent

Inconsistent

Can we get a little more consistent with the magazine? Sometimes it’s release Thursday evening, Thursday night or Friday afternoon. It would be nice to get it at the same time every week at the same time that others get it. I check the app often because it never notifies me, but it’s such a mess.

4 years ago, Colleen S A

Look forward to each weekly issue

Love reading on my iPad and keeping up to date.

2 years ago, CNessa56

Horrible App - Doesn’t Open

This is a horrible app that won’t open after several tries. It needs to be fixed. I’ve tried deleting and uploading but not difference.

2 years ago, demar97

No stars!

Horrible! I paid for monthly payment for this soap opera digest. I can’t even get it on with iPad and iPhone. I thought something was wrong with my device but soon realized it is the soap opera app doesn’t work properly. I just gave it another chance this morning and guess what? It still doesn’t WORK! Ughs. It is hard to get in touch with soap opera digest customer service! Lazy or just being rip off!

4 months ago, Disappointed & aggravated

Always having issues

This is the worst app, always having issues, it takes me at least 3 days of trying to finally get issue and then it’s time for the next. Customer service only tells you what you already know. It’s cheaper to stand on line at grocery store read it then put it back.

3 years ago, csf333666999

Love / hate relationship

I love soap opera digest but every month I can’t access my issue at the end of the month. My payment is done automatically but I’m still prevented from seeing that issue until the payment is done a week later ( when payment is due). I finally paid for a year in advance and I’m still being prevented from seein the new issue. It is ridiculous.

4 years ago, ANYABL

Another issue since the update.

How do you get the bottom scroll to go away when reading the magazine? It cuts off all the content on the bottom of the page. This is new since the update.

4 years ago, Aaroxyo101

Love the mag, love the app

This is definitely my guilty pleasure app. Love reading through on the train or waiting for appointments, super easy and I got it for my phone and iPad at home

1 year ago, mehrunes

App will not load

Have not had access to the magazine I’m paying for for a long time! App won’t even open! Can’t cancel cuz I can’t access the app. Tried on 3 different devices, still the same results. Clearly, from other reviews, this is a big prob that is not being fixed!

4 years ago, TxChiva

App

Since the app was updated 2 days ago i am a satisfied customer again.

3 years ago, my name on the game is marylin

Late

I do not receive new issue on time. So frustrating. Please help. I love this magazine.

3 months ago, wacker2865

Horrible

Customer service is non-existent and they have been late with online issues for their subscribers! They advertise on Facebook that their new issue is available, but where is it? I message them and they are never courteous enough to respond.

3 years ago, Bella7161

Love The Magazine But...

Hi I love your magazine, however too much Days! Concentrate on the Soaps that get the highest ratings! Thanks!

4 years ago, Soap fan!

Awful App

This is worst app of any magazine. It freezes and crashes. New content does not come out till it’s been on the newsstands for days. Every update is worse the last. A complete rip off for subscribers. Support is not helpful despite continuing to report it. I have given up and canceled my subscription

4 years ago, mad soap fan

Soap

I’m not happy and want a refund. If it doesn’t happen here I will dispute charge with my credit card. It’s the worst update. You can’t access latest edition. Also charged me more than the stated price. It continues to ask me to pay for a single edition when I have a paid subscription.

1 year ago, Dollsnroses

Never loads properly

Today it’s trying to get me to subscribe while I already have a subscription. I usually have to delete to app & reload it in order to get it to load. They seriously need help with this app

2 years ago, Lbl2078

Unable to open

I am unable to open the app once downloaded. The app won’t open for anything or on any device. I did all new updates to my devices and got nothing. Haven’t read the magazine in over and month.

4 years ago, PalmLagoon19

SOD is great, This App is awful.

Every week, I do not get my edition. Can you please fix this, I am supposed to receive on Friday. I report that I did not get it, it then takes you until Monday or later to get it fixed. I am so frustrated with this app. I love SOD, but do not like your app at all.

11 months ago, @kmg365

Won’t Download

The magazine does not download each week. One week it is fine the next it isn’t. So tired of paying for something that I don’t receive.

4 years ago, SOD reader

Won’t unlock my issues

I paid for a subscription. It says I have an active subscription but it won’t unlock my issue. I can’t get help because I don’t have an active email account on my phone

1 week ago, WS LeeMa

Inconsistent

I think the newest issue is added to the app late more often than it’s on time.

4 years ago, eeeii

Unable to access on IPAD

This has been going on for several months. I have tried rebooting several times and still not working.

1 year ago, J-Bobbuddy

Impossible to unlock my subscription.

This should not have to be this difficult.

4 years ago, Clark NY

Great app

Been a subscriber for years. Always great

3 years ago, cld6458

Won’t open

Very frustrating-can’t get app to open. It’s a long time problem that doesn’t seem to improve with updates

3 years ago, shellyeeree

App never works

This app never works. Won’t load. Many issues. Only keep because when I can get it to work like reading about my worstsoaps.

4 years ago, MistyLady

Awful

This app is awful! I had so much trouble getting this magazine through the mail. So I thought purchasing the digital version would be a no-brainer. However, I have to uninstall/reinstall this app almost weekly & emailing them is useless. It’s probably time to just give up. Now all I have to figure out is out to cancel my subscription through the Apple App Store. I also hate that the app doesn’t work well in landscape mode. Pages are split in either portrait or landscape cutting off titles & pictures. This used to work in previous versions. Please fix this!

4 months ago, Kkkkhhhhbbbbb

Don’t waste time

They take my money every week but they don’t download the magazine. Messages and emails left no answer

4 years ago, CowgirlUp49

Bad App

Once again the app will not let me read my paid for issues and no one answers my emails. Poor customer service. Very disappointed SOD.

4 years ago, Desertrose3637

Can’t access paid subscription

Can’t access my paid subscription, can’t contact company for help and I am NOT happy!

3 years ago, kiddo8997

I used to like it.

Hasn’t been updated and they don’t respond to messages about it

2 years ago, USAMFBJ

Why I will not purchase

Not enough GH, Days and Young overload. Not buying this anymore

1 year ago, abdtek

Always a hassle

This app loves to charge you hates delivering content. Reading this creates a real soap opera!

1 year ago, scott 345

Soap opera digest

This is the worst app ever, It does not work at all.

4 months ago, the maven2

unavailable editions

never uploads weekly editions

4 years ago, clas62

Crashing

I am having the same problem others have listed. I’ve had this app for 3 years and it was great until last few months. Now I can’t download new digest or access old one. I’ve deleted app and reinstalled then activate purchase numerous time until it would finally work ... until this week. Can’t get app to work at all. I’ve got blank screens, freezing subscription info screen, and can’t send an email to company. Please fix because my rating has gone from great to awful!

4 years ago, dianda

Terrible Customer Service for Soap Opera Digest

I have had nothing but trouble with this magazine. I wrote several emails to them and after four or five times I got a response which was not helpful at all and my problem was not resolved. Since then I have written again and now I get no answer at all. This subscription cost me $60 per year and they are robbing me. I am furious! And I just do not plan to renew. Diane Davis

4 years ago, Port-Dawg-8808

A waste of time!

This new update didn’t fix a thing! It caused it to crashed on iPad and IPhone. I only see gray screen with what appears to be an attempt to download the issue, but nothing is happening! Past issues only have a gray screen too... Get on the Ball or refund money for missed issues of magazines we don’t have access too!

4 years ago, Corkysdance

App support is non existent

I love this magazine but would not recommend it because there is no way to get help when it doesn’t work. I’ve paid for the pretty expensive digital subscription only to not be able to read the last two issues. This is unacceptable. It should receive no stars

Description

Soap Opera Digest is the insiders' guide to daytime. Each issue provides exclusive sneak peeks of upcoming episodes and details of previous shows that you can't find anywhere else. Get the premiere soap opera magazine delivered to your inbox each and every week. Soap Opera Digest Pricing: • Subscription 1 Month - USD 5.99* • Subscription 1 Year - USD 59.99* * For non-US app stores, the equivalent currency charges will apply. Please note: App subscriptions do not include access to subscription-only content on our website. Additional Subscription Information: • Payment will be charged to iTunes Account at confirmation of purchase. • Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. • Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. • No cancellation of the current subscription is allowed during active subscription period. Privacy Policy - https://bit.ly/2J5Ujfh Terms of Use - https://bit.ly/2J1YZqL • Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.