I got an email at about 2:30 CST today saying to update my app to the latest version released to day and I should be able to access with no issues. I did it 3 times and even restarted my phone to see if it would help, but no. It no longer crashes, but all I see is white squares. There are no options to tap on anything or trouble shoot. This is beyond frustrating and incredibly disappointing. They raised the subscription rate so much higher and this is the service we get. Got another email to do the same thing. At this point, I just want my money back. Last Friday I opened the app and the issues loaded. I thought wow, they finally fixed it. I went out to walk my dog and when I got back, it was white squares again. I can easily say this is the worst customer service I have ever experienced.
The worst customer service ever! I couldn’t receive on iPad for 5 weeks and not even I’m sorry! Never receive any notifications, even tho they are marked. I’ll never pay for it again. .now that’s it’s supposed to be fixed, it still won’t notify when it’s available or on line. I’m so disappointed. I take 3 news papers daily without any problems. You need new and better people to work for you
I canceled my long term subscription to the physical magazine because of repeated delivery issues. Decided to give the magazine another chance via the app. No consistency to when new issues are available. If the Facebook account can post about their new issue then it should be available to read for subscribers. Not the case. I ended up cancelling my digital subscription also after multiple delayed issues and no resolution to the complaints. Apparently I now won’t even get the last issue of my subscription because it won’t be available until their digital person returns to work after the long holiday weekend. I’m never wasting money to support this magazine again.
What is the matter SOD? Don’t you test these updates? Nothing works now! I have an iPad mini 4 and an iPad 9” and an iPhone 11 Pro and get the same result on all 3. Unable to download magazine to read offline and nothing but white squares. Deleting the app and reinstalling does nothing. Nor does rebooting device. Update SOD are you going to fix this? I am now 5 issues behind. Nothing works. Update All seemed to be working with the latest update until today. I always receive the new digest on Fridays. Today is Friday and no new digest. I also would like to see the page numbers on the thumbnails at the bottom of the page for fast scrolling come back. I miss them.
I enjoy reading the issues when I get my up to date copy having trouble getting newest copy what I’am I paying for this keeps happening and it is frustrating please send me my resent copy of sod thank you
The app is terrible, it’s so basic and the images aren’t clear. Also, if an image is between pages there is not way to see it without the page break. I hate that! If you turn the iPad long, you can read it easier but the images are still blurry. I am going to miss amazons newsstand. The images on kindle were better and you could size up and down without lost of resolution, and no stupid page breaks ruining pictures. Ugh. I may opt out of this soon and forget about spoilers. Very disappointing.
Not happy when digest is not available and there isnt any reason given. I normally get my digest on Friday’s like clock work. Several times it has been late not receiving it for any where from 2 days to over a week. I pay good money and expect it to be available or at leadt to be notified as to why not receiving. I think we should be prorated and given some compensation. Ive lost almost a dozen issues because of lateness. Its like why read it after the fact when the episode has already played on the TV.
I tried to buy an issue for 4.99. I’d click on the 4.99 and nothing happened? The 4.99 disappeared for a few seconds and just came back with the issue still locked. I’ve had a subscription through iTunes before but I canceled cause I wasn’t reading the issues. I wanted to buy the individual issues I wanted.
I’ve been reading this magazine since I was a teenager and having to be able to read this magazine on my iPad and it has a fantastic yearly price. It’s like $1.24 an issue. Great magazine and worth every penny.
Update: this weekends download is last weeks issue that you already sent. Lately my issues are late. Please correct this! It has been 2 weeks now that I can’t download the issues I am paying for. I emailed the app maker MAZ a week ago and still no response. What is the problem? I hate to have to cancel but why continue to pay for what I can’t read?
This app worked great at first but over the last few months it’s stopped posting new issues until days after they’re released. They publish a new issue every Friday but aren’t available on the app until days later. As much as I love the going green aspect, what’s the point of paying for a monthly subscription if I’m not even getting the magazine?
Can we get a little more consistent with the magazine? Sometimes it’s release Thursday evening, Thursday night or Friday afternoon. It would be nice to get it at the same time every week at the same time that others get it. I check the app often because it never notifies me, but it’s such a mess.
Horrible! I paid for monthly payment for this soap opera digest. I can’t even get it on with iPad and iPhone. I thought something was wrong with my device but soon realized it is the soap opera app doesn’t work properly. I just gave it another chance this morning and guess what? It still doesn’t WORK! Ughs. It is hard to get in touch with soap opera digest customer service! Lazy or just being rip off!
This is the worst app, always having issues, it takes me at least 3 days of trying to finally get issue and then it’s time for the next. Customer service only tells you what you already know. It’s cheaper to stand on line at grocery store read it then put it back.
I love soap opera digest but every month I can’t access my issue at the end of the month. My payment is done automatically but I’m still prevented from seeing that issue until the payment is done a week later ( when payment is due). I finally paid for a year in advance and I’m still being prevented from seein the new issue. It is ridiculous.
Have not had access to the magazine I’m paying for for a long time! App won’t even open! Can’t cancel cuz I can’t access the app. Tried on 3 different devices, still the same results. Clearly, from other reviews, this is a big prob that is not being fixed!
Customer service is non-existent and they have been late with online issues for their subscribers! They advertise on Facebook that their new issue is available, but where is it? I message them and they are never courteous enough to respond.
This is worst app of any magazine. It freezes and crashes. New content does not come out till it’s been on the newsstands for days. Every update is worse the last. A complete rip off for subscribers. Support is not helpful despite continuing to report it. I have given up and canceled my subscription
I’m not happy and want a refund. If it doesn’t happen here I will dispute charge with my credit card. It’s the worst update. You can’t access latest edition. Also charged me more than the stated price. It continues to ask me to pay for a single edition when I have a paid subscription.
Every week, I do not get my edition. Can you please fix this, I am supposed to receive on Friday. I report that I did not get it, it then takes you until Monday or later to get it fixed. I am so frustrated with this app. I love SOD, but do not like your app at all.
This app is awful! I had so much trouble getting this magazine through the mail. So I thought purchasing the digital version would be a no-brainer. However, I have to uninstall/reinstall this app almost weekly & emailing them is useless. It’s probably time to just give up. Now all I have to figure out is out to cancel my subscription through the Apple App Store. I also hate that the app doesn’t work well in landscape mode. Pages are split in either portrait or landscape cutting off titles & pictures. This used to work in previous versions. Please fix this!
I am having the same problem others have listed. I’ve had this app for 3 years and it was great until last few months. Now I can’t download new digest or access old one. I’ve deleted app and reinstalled then activate purchase numerous time until it would finally work ... until this week. Can’t get app to work at all. I’ve got blank screens, freezing subscription info screen, and can’t send an email to company. Please fix because my rating has gone from great to awful!
I have had nothing but trouble with this magazine. I wrote several emails to them and after four or five times I got a response which was not helpful at all and my problem was not resolved. Since then I have written again and now I get no answer at all. This subscription cost me $60 per year and they are robbing me. I am furious! And I just do not plan to renew. Diane Davis
This new update didn’t fix a thing! It caused it to crashed on iPad and IPhone. I only see gray screen with what appears to be an attempt to download the issue, but nothing is happening! Past issues only have a gray screen too... Get on the Ball or refund money for missed issues of magazines we don’t have access too!
I love this magazine but would not recommend it because there is no way to get help when it doesn’t work. I’ve paid for the pretty expensive digital subscription only to not be able to read the last two issues. This is unacceptable. It should receive no stars