StubHub: Event Tickets

Entertainment
Rating
4.8 (1.3M)
Size
26.3 MB
Age rating
4+
Current version
100.16.12
Price
Free
Seller
StubHub Inc.
Last update
7 months ago
Version OS
13.0 or later
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User Reviews for StubHub: Event Tickets

4.79 out of 5
1.3M Ratings
6 years ago, Cashew200133
Delisted my Tickets!
I will never use StubHub again! I purchased 4 tickets for a Cubs game. I was concerned about the seats right away, and had multiple conversations over several weeks with them about my concerns. I was assured the seats were together (even despite there being a listing from another sale, in the same section, with seats between mine!) I eventually relisted the seats, using the "realist tickets" option on the StubHub website, and purchased other tickets elsewhere for peace of mind. The week of the event I was notified that I listed my seats incorrectly. I was told I would have to delete my Listing, and list my tickets as sets if two, and I would need to enter the ticket SKUs. I explained that I purchased 4 tickets, together, and it seemed shady I couldnt sell them together as a set of 4. I did delete my listing, and entered all the SKUs (despite being a resale), and relisted my tickets. I was then notified the DAY OF THE GAME, as I was on my way to the game, that StubHub had deactivated my listing. They stated I needed to re-enter everything again. I explained that is not an option, since I was currently traveling. Needless to say, I did not end up selling my tickets. StubHub is a complete joke.
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11 months ago, RG in CA
NEVER AGAIN!!!
StubHub is running a major scam and I hope they are being investigated. They “guarantee” your ticket purchase to get you to buy, but then do NOT fulfill their agreement. They lied to me multiple times to try to get out of their “guarantee.” I bought Taylor Swift tickets and they were not delivered. When I called customer service multiple times, they put me off until the date of the concert saying they were finding replacement tickets. The tickets they offered me were all significantly worse than the ones I purchased and they claimed they couldn’t offer me similar or better tickets because they wouldn’t be available right away. They talked me into accepting worse tickets with a tiny StubHub voucher as a last resort (because I already traveled to another city for the concert) and said the tickets would arrive immediately. They said I should accept the tickets and then contest the transaction on the back end. They claimed they put in a claim for a partial refund based on my terrible experience. When I called back for a status the next week, they told me my refund was being processed and asked me to provide a debit card for the money to go to. I called back a few days later (because I had received nothing) and was told they would not provide a partial refund and would not allow me to speak with anyone who could consider my request. There was no option provided to have my complaint elevated and no explanation for why their reps lied to me on multiple occasions.
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4 months ago, Kookie26rose
Worst Experience Ever!!!!!
I had the worst experience ever! I bought my ticket 3 months before the concert to be ready and have my ticket. After I bought the ticket it said it was going to be ready the day of the event and got my anxious all the 3 months because I didn’t had the ticket on my hand. The day of the concert came and it was already 10 am and didn’t had my ticket. I chatted with the customer service several times to get my ticket but at the end I couldn’t get the original ticket I paid for. Customer service was available thank God and they responded fast. I was already in the theater when they gave me the option to replace my original ticket with a new one. The new ticket was cheaper (when I was looking for the best ticket, I saw the price) than the one I bought since it was more far away :c but at the end I had the option that replace it or get my money back. I felt really sad at the beginning looking all the people laughing and enjoying while they were in line and I couldn’t do the same because I wasn’t sure if I was going to be able to enter to the concert. I do not recommend to buy your tickets here people! Customer service was great but if you are buying your ticket for an event you always dreamed to attend don’t risk it! I had physical effects (I suffer of anxiety) too, due to the lack of responsibility. I still think if I had had my original ticket I could of see the singers really close like I wanted my whole life. DON'T BUY FROM HERE!!!
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3 days ago, Sdc9
I implore you, do not use stubhub as a service.
Stubhub is quite literally the definition of a scam. I purchased tickets to a Gareth Emery show that started at 9pm. I decided late to attend the show, so I bought my tickets shortly after 10pm. I received a confirmation email for my order, than another email 13 minutes later stating my tickets have been transferred and I should be receiving them soon. I never received my tickets. Stubhubs chat and customer service also closed at 10pm. I tried to use their live chat but received a response that they were closed, and tried to call and was told they were closed. I called the next day to get a refund. After providing proof that my tickets weren’t delivered, I received the decision that I would not get my refund because I did not contact stubhub before/during the event. I had to call back to remind them that when I purchased my tickets, they were closed. The last person I spoke to was a supervisor who was so adamant about me not getting a refund whatsoever, I am convinced this is just apart of their practice as a business. He even proceeded to say that stubhub is open 24/7 and that I could have called or tried live chat. It clearly says on their website that they are open from 5-9 Pacific time (i’m looking at it right now) yet he insisted it says they’re open 24/7, which is a blatant lie. If you are looking to go to an event, try any other means but please never use stubhub.
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2 years ago, Aliens👻
Horrible customer service
I bought watsky/hobo Johnson tickets in 2019 (way before the pandemic) and the date got moved as usual and eventually watsky decided to cancel his concert because he didn’t see a point in the concert if it had to keep getting moved and postponed even longer and he felt bad. So stubhub sent out an email saying “you could click on this link to get 120% credit sent to your account or you can do nothing for this email and don’t click the link to get your money refunded” naturally I wanted the money back, I have a 4 month old who requires a lot so that would’ve been very helpful. I NEVER got it. I went to the websites help center and it said oh well just click on “request refund” if you didn’t want your credit, on the appropriate credit you have, well that wasn’t an option. I tried multiple times, and I wasn’t going to sit on the phone for 4 hours to wait to be told the same thing over and over. So I @ them on Twitter and FINALLY I got help. Or so I thought. They made me jump through so many hoops, only for them to say “this is stressing us out and we have other people to help” BUT I WASNT HELPED?? WHAT MAKES YOU THINK YOU CAN HELP OTHERS IF YOU CANT HELP ME?? So I kept talking to them, and we ALMOST got somewhere to fix the problem. Then they just stopped talking to me all together. I will not be using this credit, I DEMAND my money back because I was told I can get it, and I will NEVER use stubhub again.
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1 year ago, ZCL112222
Stub Hub is a complete joke and so is it’s fan protection policy
Bought tickets for an Eagle’s 10/30 game back in June! Suspicious of my tickets right away but waited patiently for them to be delivered. The day came and went of when my tickets were to be delivered so I called to inquire. I was told that there was a minor issue with the barcode but I would have them in the next 24 hours. 24 hours came and went and nothing. So I proceeded to call again, with 3 days until my event I was getting more and more concerned. The next lady told me that yes they were still working on fixing the problem and I would have them within 24 hours of the event. The day before came and still NO TICKETS! So I proceed to call for a 3rd time, got hung up on because I wanted to talk to a manager because she told me to give it until 3 hours before my event when we had travel plans in place for this game!!!! Obviously no trust in them at this point! I call for the 4th time, with no resolution I was told I could either pick different tickets or refund, however the tickets presented to me under the bogus “fan protection” were nose bleeds when I had paid for club level seats! The manager was supposed to call me and never did then I get an email that they just canceled my order and will submit a refund! Will NEVER use stub hub again! The employees are rude robots who provide no help and they definitely do not care about their customers! Disgusted!
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11 months ago, ellerosario
Horrible. All a scam.
I used stubhub to purchase Ari Lennox tickets and bought the tickets a few hours before the show. It had me pay with Apple Pay and it seemed legit and the app seemed high quality. Shortly after buying it said my tickets were “delivered” and to check my email because they would be coming from a third party sender and not from stubhub. Told me to find their email and “accept” the transfer. Well there were never any tickets sent. I checked my junk Mail, my inbox, and my Ticketmaster account which uses the same email as my stubhub account and nothing ever came. I realized this all when I was in the Uber on the way to the concert. I ended up contacting them after because I had gotten to the concert and ended up just buying tickets straight from Ticketmaster, and they told me since I didn’t contact them the day of the event they couldn’t issue me a refund or do anything. It seems wild that you can just “buy a ticket” and stubhub will let you do that without even verifying first that it actually exists and will be transferred to you. Why are they trusting third parties to do this versus stub hub just getting it from the third party first and THEN transferring it to the buyers so they can verify and know that the transaction will be complete without issue. Yeah, I'm never using stubhub again and will be telling all my friends and family to avoid it like the plague. Thanks for nothing!
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5 months ago, Nbc Reviewer
Terrible, Terrible App and Technical Support
I am done using StubHub. I listed a ticket that is second row from the stage. It should draw top dollar. But the StubHub app and website have a map of the venue which shows my ticket in the wrong section. As a result, people do not realize that it is an excellent ticket, very close to the stage. If they look at the erroneous Stubhub map, potential buyers will think the price is grossly inflated, as the ticket is far back in the venue. I have called and spoken with Stubhub three times. I can barely understand their representatives. And they clearly do not understand what I have explained to them repeatedly. They assure me the issue has been escalated, but nothing has changed over the course of two days. I asked if someone would call me back or send me an email. They said no. They said the onus is on me to continue to check the website to see if they have corrected the map. I am not the only one being adversely impacted by Stubhub's incompetence. I am going to delist my ticket and, going forward, use other ticket services to both sell and buy tickets. StubHub clearly does not care about its customers, and its customer service is as bad as it gets. Trying to deal with Stubhub is nothing but aggravating. At this point, I would rather eat the cost of the ticket or give it away then to sell it and allow StubHub to make any sort of commission off the sale.
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2 months ago, Cee_2000
Horrible company!
I never leave reviews or comments on companies but this company is horrible! I tried on two different occasions to purchase tickets from this company and BOTH times I had issues. This last time was the worst. I bought tickets for a event on my birthday as a Xmas gift for my daughter and I. I couldn’t access the tickets and had to call customer service numerous times to figure out what the issue was. The first two people I spoke with clearly had no idea what they were doing and said they couldn’t give me any information on the tickets that I paid for and what happened to them and that I would receive a link to pick new tickets! I had to call back a third time to get them to actually send the link. Then they sent a link for tickets that were no where close to what I paid or similar to the section we were supposed to sit in. So I called back and they acted as is I was at fault when their company messed up my order! They said they would provide me with a voucher but the voucher was literally 20% of what I actually paid for the tickets. I eventually had to demand a refund and repurchase the tickets on another site. PLEASE PLEASE PLEASE if you are reading this do not use this company save yourself the stress and anger of not getting the service you paid for and then having to deal with the most horrible inexperience Ms customer service ever with
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9 months ago, shhaii
horrible do not use this app
recently bought tickets to a melanie martinez concert as a little birthday treat for myself. purchased the tickets april 5, they were supposed to be delivered that exact date but then the seller changed it to june 14 ONE day before the concert, AND then changed it again to the day of! , i called multiple times about the concern i had about these tickets possible being false due to me finding out later those seat did not even exist, i was brushed off multiple times when i called they claimed they would email me with a replacement ticket and a month passed by with no contact back from them. i called multiple times leading up to THE DAY of the concert where i called and they said they couldn’t get a hold of the seller and they have to get me replacement tickets so i agreed, the lady ashley who i was speaking to kept reassuring me that she WOULD be able to get me replacement tickets, but when it came down to it she said they were completely out of replacement tickets and the only option was a full refund and a dumb “voucher” from them. this wouldn’t be the case if they had listen to me when i called them 10+ times about my concerns. never using this app again they allow people to input false information about the tickets and brush off your concerns until it’s too late!! beware of this app and don’t do any purchases!!!!!
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6 years ago, cherishrome
NOT A PAID AD
When I went to purchase tickets, I was terrified of all the bad reviews so instead of blindly buying them online, I called them and told the automated messenger that I wanted to buy tickets. I was on hold for about 20 minutes and Fred picked up. I explained to him my worries and all the bad reviews and he explained to me how the company works and that he could help me purchase the tickets over the phone instead of online. I purchased them, the order went through. I got the tickets in my email the minute after the order went through. I had no problems getting the tickets and the price they told me was the price that came off of my account. No scams. If you’re worried about getting scammed by this company, but their tickets online!!! They are officially Ticketmaster tickets that I received. Fred was wonderful over the phone.
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2 years ago, Zfhfhf
DO NOT USE THIS APP!!!
A few weeks ago I had a truly awful experience with this app, I’ve been too devastated to even talk about it but I don’t want this to happen to others!! In November my boyfriend used stubhub to buy us tickets to the Olivia Rodrigo concert in Philly in May. The day of the concert we never received the tickets and he spent a total of 5 hours either on the phone with them or on hold. We traveled to philly from nyc just to find out we where not getting the tickets. All day they said they would make sure we got “tickets of the same value.” My boyfriend got us pit tickets but since it was now like two hours before the concert was going to start they tried to put us all the way in the back for the same price as the pit tickets. We didn’t take it because that’s ridiculous to have to sit in the back for the price of pit tickets because stubhub did not deliver and give us the tickets he bought MONTHS IN ADVANCE. Everyone we spoke to on the phone was very nice, but it is entirely stubhub’s fault that something I looked forward to for months was ruined. I will never get that experience back of being in the pit for her first tour and I am truly heartbroken over it. Making it so the tickets are only available the day of is just asking for issue. If you don’t want your event to be completely ruined day of, DO NOT USE STUBHUB!!!!!!!
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2 years ago, Justin Douce
Process of selling is AWFUL
Alright. So I bought two tickets to a preseason game, cheap, 6 bucks a seat, makes sense because it’s preseason, and because I bought the tickets over a week in advance. There were plenty of tickets and at the same price, at the time. The process takes 7 days or so for the seller to transfer the tickets to me, so it would be September 30th by the time I’ll get the tickets. I call Stubhub October 1st saying I hadn’t received the tickets. They said that the app was wrong and that I was actually supposed to get the tickets that night by midnight. Now at that po int, when I called them, it took over 2 hours to get support for the tickets. After they told me it would be completed by midnight, they said not to worry because I will receive replacement tickets for no extra cost. Now, October second, the day of the event, still no tickets. I call as soon as they open (8AM EST) because the game is in 6 hours. I luckily got in fast because I called right as they opened. The woman told me that I will not be receiving the replacement tickets that I was promised the day before, but that I’ll receive a refund… A REFUND? I waited over a week and now it’s the DAY of the event, and the tickets are no cheaper than SIX TIMES the price I paid. Stub hub needs to find a better method, and I got totally screwed by them.
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4 years ago, HAW2016
Very disappointed
I’m very disappointed in Stubhub and how insensitive they are being during this pandemic. They do not care at all about their customers, only their bottom line. I bought tickets for a concert on March 28th in Austin, TX for our wedding anniversary. The concert got rescheduled to May 29th because of the Coronavirus. They are now several reasons I am not able to go. The main reason being because in light of the uncertainty surrounding Coronavirus I am uncomfortable making the trip but also because originally the concert was on a Saturday and we had no problem going down for it but now it’s on a Friday night at 7:30 and we are not able to take off work to go down considering it will take us 6 hours to get there. Regardless of our reasons, Stubhub is not trying to help us at all because “they are not responsible for rescheduled events.” Their only suggestion is to sell our tickets. No one is going to buy tickets for anything right now in light of the circumstances and Stubhub is fully aware of that. They are just trying to take advantage of their customers. I will never buy from Stubhub again and I highly discourage others from doing so. I don’t suggest supporting corporations that do not care about their clientele. Find somewhere else to buy your tickets that won’t take advantage of you. And to Stubhub: do better.
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4 months ago, Tiles311
StubHub Failed BIG TIME
Horrible experience! We bought my daughter tickets for a concert 6 months prior to the concert. I got a reminder email a few days before the concert saying my event is coming up. This is my daughter’s favorite singer and she hasn’t stopped talking about the concert since we bought the tickets. So we drive two hours to the venue, pay for parking, buy food to sit on the sidewalk and eat so we can get in line 4 hours early because seating is first come first serve. I couldn’t find the tickets in the app but was assured by StubHub that my tickets would show up at least an hour before the event. About 2 hours before the event I got an email saying the seller failed to transfer the tickets to me. ARE YOU SERIOUS?!?! We were in line!!! We drove two hours!! We looked forward to this event for SIX MONTHS!!! And we are notified two hours prior that we never had tickets?!? A seriously poor excuse for a company. My daughter was beyond disappointed and fought back tears the whole way home saying, it’s ok, it’s outside of our control, nothing we can do. It’s a terrible day when a little girl has to choke down her tears and try to stay positive because StubHub if a miserable failure. Beware anyone who purchases with StubHub, this is their policy and it can happen to you too.
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2 years ago, Anniesue03
No Help
I purchased tickets for the San Jose Sharks season opener. I then received an email saying that my tickets were no longer available but that they had even better seats awaiting and that they would be emailed to me. I was checking my email constantly to see if I could have the tickets because I am the type of person that likes to be prepared. The email stated that I should be checking my email and that they could even come the day of the event or “soon” I saw on their website that if the tickets had not arrived by 10 AM the day of the event to call the helpline. I did and was waiting on hold for over an hour. When I spoke to customer service they said that the tickets have been emailed to me. Which they had not been I’ve been checking my email constantly as well as my junk and my spam boxes… no tickets! I then was informed that I would receive a refund to my StubHub wallet and I would be able to access these funds for new tickets within 30 minutes. The event is for this evening and I still do not have my refund in my StubHub wallet. In fact the email with the refund information says that I will not receive this refund until five business days… so really they just wanted me to fork over more money so that I could buy new tickets.
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8 months ago, Aleisabell
Stub Hub is a complete & absolute joke
Bought tickets for a game that ended up being farther away then expected. That was on me, but when I tried to return them it wasn’t an option & I had to resell & eat up fees, which are also ridiculous by the way. Almost half the price of the tickets. Anyway, I listed my tickets & days later it tells me they’re listed incorrectly so I go to fix it. Tickets sold right away, but in the email I received it stated that I wouldn’t be paid until 5-8 business days after the game. Its been well over that & I still haven’t gotten paid. I called customer service & it turns out my payment was declined because the info was entered wrong… again! I literally fixed it with the exact same info & now my payment is pending. When I asked the rep about the procedures & why there wasn’t better communication or immediate notification he went around my questions & concerns. When I told him how complicated the website & app are to use he completely disregarded me & said well it looks like your payment should go through within 5-8 days & if you don’t get it by this day then call us back… like what the actual F***!!! Horrible app! Horrible customer service!!! A total scam!!! Don’t use this app to sell or buy tickets ever!!!
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4 years ago, Elsenki
I did not received my tickets
I have never had a treatment like this one! I purchased five tickets for soccer game, first of all i had conversations with seller about my tickets to make sure that all information are right ( every things was okay), so two days before the game I tried many times to call them and mail them without any answer, they really wasted my time while trying to reach them, which make me going crazy with mailing, massaging and calling them, finally they answer, after this they told this is normal situation, “you will received your tickets within 24 hours “, the next day i am in the stadium waiting for them to send me anything but nothing been received, so i massaged them with ( the game will start about in 2 hours) they told me ( 100% that your tickets will received before the kick off ),and 10 minutes before the game I texted them the game will start in about 10 minutes and i still not having the tickets they replied me sir we apologize about that we can refund your money before the kick of and you can buy ticket in front of the stadium, i told them okay refund my money they replied me we have requested a refund for you, and i’m still waiting for my money. That’s really bad from you “Stubhub” to not letting me watch the game and without my money back.
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6 months ago, stcballer
Scam
I had bought $300 worth of tickets to a comedy show for me and my friends a month ago and received a confirmation email stating I was good to go. Well the day of the event I went to my stub hub account and they had my row and seats and a confirmation number once again, but no tickets or a link in order to get my tickets. I got on the phone with customer service for 45 minutes until I finally got a real person to talk to! This was 10 minutes before the show so I thought I was going to be okay. Well, the rep dropped the call while he put me on hold for another 5 minutes and when I went to call back they told me the next available rep was a 35 minute wait. So I went up to the box office and had to spend $150 on the only available seats left at the venue and me and my friend did not get to sit by each other. So not only did I never receive the tickets I originally purchased, but I spent even more money for worse seats than I paid for. I will never buy or use stub hub again. When I asked for a refund on the original tickets I had bought they said the tickets were “delivered on time and would give me a 20% discount on any upcoming tickets.” Use ticket master instead everybody. These people will scam you take your money.
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11 months ago, Ihar H
Will never use StubHub in the future
I recently purchased tickets from StubHub for an Inter Milan soccer game (I travelled to Milan from US to see the game) but unfortunately, the tickets were never delivered. Despite reaching out to customer service multiple times, I was only notified of the issue an hour before the game, and when I was sent a link to replacement tickets, there were none available. As a result, I had to miss the game I had planned for and incurred significant expenses related to my travel and accommodation. I was extremely disappointed by the service I received from StubHub, and I urge the company to take steps to prevent similar situations from happening in the future. While the representatives I spoke with were polite, they failed to provide a solution to the problem, the only answer I was getting “nothing to worry about, you will get your tickets or better before the game”…. They had received nothing at the end. I believe that the company needs to do better in terms of delivering on its promises to customers. Overall, I would not recommend StubHub based on my experience, and I hope that the company takes this feedback seriously and works to improve its customer service and ticket delivery processes.
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4 weeks ago, Don’t Use StubHub
App full of Scammers
Purchased Taylor Swift tickets for Tokyo. As soon as I placed my order I got a text from StubHub’s cancellation team explaining the seller cancelled to the order however they had similar tickets however these tickets were a ticket purchase from the buyer. Long story short, it turned out to be the seller trying to get me to wire them money. I spent an hour on the phone with StubHub getting the order voided. They offered me similar tickets (this time via StubHub). I woke up to texts from another selling saying the tickets were cancelled and trying to get me to wire them money. The second one was so clearly a scam. The first person was a very skillful scammer, but thankfully I did t send them any money. StubHub charges a shocking $500 processing fee per ticket for these tickets. I can tell from the tone of their customer service teams that they are dealing with these scams all day long and their just is just to remind you of their guarantee and try to get you to try a different set of tickets. Save yourself a few hours and don’t use this App. You’ll just waste a lot of time and expose yourself to scams. It’s not bad enough they are exposing you to scams, they are sending the scammers your full name, email and phone number.
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6 months ago, Gtfhkifssibbvffykjgff
Worthless Guarantee
StubHub claims to offer a guarantee for its tickets (I.e. if your ticket has problems, they’ll get you a comparable or better ticket), and I had relied on that promise in booking with them in the past. But today I learned my lesson - the guarantee appears to be a sham. After searching across multiple sites for several hours, I purchased front row seats behind the home team’s bench for an upcoming preseason football game from StubHub, to ensure my daughter could see during her first time at a game. But when I received my tickets, they were completely different from what we ordered - we were roughly 20 rows back. I called StubHub and informed them of the issue and was told they’d send over an offer of comparable or better seats to make up for the mistake. But when they sent over the options, all of the proposed options were nosebleed seats. I explained to StubHub that the seats they proposed were by no means, comparable, but StubHub simply said if I didn’t like it, I could simply request a refund for my tickets. It refused to offer any discount on the seats, even though I paid for front row seats and didn’t get them. Terrible experience. Terrible policies. Will never buy from StubHub again.
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1 year ago, Hoosier Tyler
App is trash.
This football season, the StubHub app has been a complete nightmare to use. I have sold multiple tickets for multiple games from my season tickets. Literally for every parking pass I have sold, the automated shipping label sent to me issues an error and I can’t print it. EVERY TIME, I have to call the customer service and get issued a new shipping label. Even after I ship the pass immediately, I receive automated messages telling me I didn’t ship the passes and am threatened with a fee/charge. I then have to call again to make sure this doesn’t happen. After all of this, I still never receive payment after the event and I have to call again. As far as the actual football tickets, I sell them using the barcodes. So thankfully, there are no shipping label issues. However, I still have payment issues after the event has concluded and I have to call again. Last year, I had absolutely no issues with the StubHub app. This year, it has been a complete and utter nightmare. Every time I have called (literally over 15 times), I tell them what my issues are and how I have repeatedly experienced them. Still haven’t fixed it. Completely trash experience. FIX YOUR APP.
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2 years ago, fahrenheit102
App Super Glitchy
I’ve used Stubhub for over a decade and the app and website have run smoothly. Now it’s super glitchy. It’s making it difficult for me to search for seats in a particular section and it thinks I selected seats that I don’t want and won’t let me use the back arrow to remove the selection and start over. I’ve shut the app down a few times, gone thru the website instead, and even deleted and reinstalled the app and am still having problems. Please fix these bugs. In addition, I know you’ve been having issues with MLB tickets. Given you’re an official partner of MLB and we’re in the thick of MLB season, you’d think fixing these glitches be of highest priority. Also, you used to list MLB tickets until right before game time. Now, 2 hours and 40 minutes before first pitch, the listings are gone. You used to be my go to app for buying MLB tickets. With all these glitches, tickets being delisted, and inability to reach someone on Twitter or by phone, I’ll need to look elsewhere for Mets tickets. Also, given concerts, games, and events take place on weekends in the Eastern time zone, you’d think robust customer service would be available on weekends.
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1 year ago, dBlox
Bad Communication and Customer Service
When I posted my tickets for sale, the ad was taken down without sending me any notification why. So I reposted the tickets, and it happened again. I reposted a third time, and then figured out they were actually being accepted by buyers. The app didn’t give me any notification by text, email, push notification, or even any kind of message within the app. It just moved into a different queue without telling me (and I double checked to be sure my notifications were turned on). Since the same tickets sold multiple times, I had to say I didn’t have the tickets, so my credit card was charged the full amount of each listing. I had no way to dispute this with customer service during the time because their phone lines were down and all I got was an automated voice message with no inbox. This seems borderline illegal and I’m very upset with the app. The primary function of the app is to connect buyer with seller, and it failed. This is the apps fault, not mine. And writing a 1 star review is the only way I could find to communicate my problem. Hope this doesn’t happen to anyone else.
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2 years ago, juliahiggins
Confusing, False, gave me a panic attack
This is the WORST ticket selling app EVER. I don’t know why it says it has 5 stars because I only saw 1 star reviews. I purchased tickets through the venue of the concert, not stub hub. I was not going to make it to the concert so I listed tickets on stubhub. It was confusing and not legit AT ALL. I’ve never used the app before and it somehow let me list my tickets, not only in the wrong section, but it also did. Or ask for verification. Someone ends up buying the tickets and they’re saying they don’t have them. Customer service calls and was a complete b!tch. I not only am not able to use the tickets, but now I’m being billed for the buyers. That’s $200 GONE. I ended up bawling and having a panic attack over the phone with the girl. Why the fnck would it let me list tickets and tell them i transferred them?! Stubhub should not let people buy or sell tickets so illegitimately. It didn’t ask for any proof that I had the tickets either (even though I did). Literally anyone can list and sell false tickets or false section tickets. The girl had no clue what she was saying or doing either. She kept asking me the same questions.
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2 years ago, Wil162726
Terrible interface and support
First, let me say I’ve used stubhub multiple times to both buy and sell tickets, so it’s not a first time lack of familiarity issue. Their app glitches, and in my for sale page didn’t show any tickets (meaning my attempt to list them didn’t work) This continued to show this way so I simply sold the tickets another way. Day of event, stubhub is calling saying they sold the tickets that were never even showing up as listed. They charge me for non-delivery. I call three different times, get 3 reps that all tell me they will escalate, that someone will call back same day, no one calls back. Every time I call no notes have been taken so I start over. Finally someone says they get approval for a refund, give me a case number. When I call to check the case number they say that it doesn’t exist and we start. All. Over. 3 months, no resolution and their staff have no idea how to document or escalate. And they refuse to send you any written confirmation or documentation of any of the concerns. I used to like this app. I’m done, and Ticketmaster does a nice job themselves now anyway. Don’t waste your time on these scammers.
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2 years ago, JustEndTheSuffering
App update is buggy and awkward.
Old version of app was fine outside of not being able to view a continuous list of concerts in my area — it would always start repeating shows after a few dates. The new app is very awkward. It’s as if I’m trying to use their desktop version of their website on a phone (which is never ideal). Buttons and options that should be bigger (like specific shows I’m looking for), are very small. Apps should be a quick, intuitive version of their website; this doesn’t feel like that. The feature to be able to see a list of all events in an area is completely gone. To be honest, I’m far less likely to discover shows and spend money with StubHub without this feature. The only way I’ll know if a concert is going on is if it’s a favorite act of mine where I’ll already know they’re coming to town. “Spur of the moment” concerts are dead with this change. I think it’s more beneficial to see when and what shows are happening as opposed to just a list of artists that I could be interested in seeing.
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2 years ago, kyliehniicole
MANY issues with the website/app.
I bought a ticket to a football game that I later on realized I couldn’t go to, so I wanted to sell the ticket. No where on the website did it tell me I couldn’t use a prepaid card to list, so I made that mistake twice and got locked out of my account both times and had to sit on hold with customer service TWICE for an hour. Then, I was trying to put in my credit card info to list the ticket and got locked out AGAIN! So I called again and the lady said it was because I had put my info in wrong (which I didn’t). Now, it won’t even let me put in my credit card and just keeps saying error. I realized that the first time I called customer service they had deactivated my listing so now I have to reactivate it. However, when I try to reactivite it, an error screen keeps popping up. I tried on both my phone and computer, and even cleared the cache. Although customer service has been very nice and understanding, it is ridiculous that I even had to call this many times. And I might even have to call again if I can’t get this ticket activated. Absolute mess.
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6 years ago, yahoomoma
Buyers beware
I purchased Blake Shelton tickets for tonight's concert and still haven't gotten my tickets. The sellers received my money and were suppose to download the tickets yesterday. I have called StubHub for the last two days and now the best they are offering is to stand up or a refund bc the only available seats left cost more than the tickets I paid for. It's not my fault..I wanted the tickets I paid for. They need to charge the seller for the cost of upgrading my tickets. I for one can't stand and my daughter's present is ruined if they don't make this right. We are suppose to leave in an hour and I still don't have tickets and I'm out a few hundreds of dollars. And one soon to be disappointed daughter when she finds out we dont have the tickets. This was a gift for her and also something she's looking forward to after taking her SAT test all morning. Way to go StubHub for not caring about your customers who have no control over what available tickets are left a few hours before the event. Guess you rather have empty seats than to make this right. TicketMaster will be my go to from now on. This was suppose to be a fun mother/daughter night.
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1 year ago, iFapp
Deceiving prices
This app is pretty sad. I guess they fixed my previous concern but after not having used it in a long time it doesn’t even show what is being offered near by. I put in San Francisco and it shows me a couple sports events and shows then a list of things happening in aurora illenois and New York like who cares? Idk maybe they are saving a ton of money on programmers since it’s a monopoly the product doesn’t have to be any good TM/LiveNation/StubHub is the only game in town and will get your money like it or not. The worst part about this app is if you’re going to a concert they will sell you a Fast Pass to skip the line to get in and they make it look like that is all you need. But you need also to have another ticket to get in. The fast pass description even says section GA as if it is a general admission ticket. And they list it as the starting price of going to the show. They know what they are doing and they are trying to trick people because they probably don’t sell many of those fast passes. I think it’s dishonest.
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6 years ago, BPBPBPBPBPBPBP
Disappointing
I am not inclined to write reviews but have been very disappointed with Stub Hub. The major issue is with updating prices in the app. When I type in an updated price it does not update my new price after I save it. It does work when I use the bar to adjust the price but when I want to go above their suggested range the bar selection is not useful. Use a Desktop to manage your prices. I’d also find it useful to have a countdown to event time- when i have unused tickets it would be helpful to get a notification so I can drop the price more dramatically to get a sale. It is also good to know that when an event’s official start time begins the listing is removed. Is this necessary? Sometimes people will pay to see part of an event. The final issue is that reposting the same tickets you need to be careful- they will not allow you to do this without a “review process” which takes an unspecified amount of time. This happened when I had 4 tickets listed and wished to give one away, reposted the remaining 3 tickets within 24 hours of game time. Don’t do it. That being said I like stub hub overall- just beware of its limitations.
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4 years ago, Jenmc025
Worst Service EVER
I had purchased tickets for a hockey game outside of the state we reside in( our state doesn’t have an NHL team) a month prior to the game. In between that time, I was put on a 5 week travel ban by my doctor due to being considered high risk for contracting COVID19, as well the area in which the area is at is now considered a hot bed of infection and are now starting the process of shelter in place lockdown. The NHL has currently suspended all games, and we can no longer travel at this point in time. Stubhub REFUSES to offer a refund, even with me offering to send them my doctors signed statement and statement from the arena that the game that we would have attended will not be happening, as it’s in two days. We have tried three times to speak with customer service as well as a supervisor and were denied any kind of refund or service outside of Stubhub offering to re-list the tickets for us ( umm re-list tickets for a game that isn’t happening and with all public events being closed??) This experience has BY FAR been the worst customer service experience I’ve ever had. My family and I will NEVER be using StubHub’s services again.
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11 months ago, EBLubos
Never buy tickets for music festivals from this app
I bought my ticket for what was supposed to be EDC Las Vegas 2020. Fast forward to October of 2021 and according to the StubHub website, my EDC package was supposed to be delivered on a Wednesday just less than a day before I had to leave to go to Las Vegas. According to the StubHub website there was supposed to be a last minute service center in Las Vegas. One representative over the phone said there is while another said no. The StubHub website even says there’s a last minute service office in Las Vegas. I waited all day on the Wednesday before leaving Thursday and my EDC package that contains my ticket or “wristband” NEVER arrived. I confronted the representative over the phone and was literally blaming me that this is my fault. The representative over the phone said my package will be sent to the hotel in Las Vegas that I will be staying in the weekend of EDC Las Vegas October 2021 and promised me over the phone it’ll be delivered on time. IT NEVER SHOWED UP and I had to end spending another $465 on another GA for EDC Las Vegas 2021. Because of StubHub, they stole $540 from a customer with serious disabilities.
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5 years ago, dugefreesh
Not much help
This is my first experience with using your app to try and resale tickets that I am stuck with. I am not happy with how your company is taxing me and the buyer for every purchase. Y’all get us at buy and at the sale. That’s called double dipping and frankly it’s just not good business. I have very little faith that by using your app I will resale these tickets I got stuck with. I feel that your sliding scale is in place so your company can sale your tickets first and not give your clients a fair opportunity to sell there’s. I don’t like how your company puts a best deal sliding scale on each ticket being sold directing the potential buyer to avoid a purchase. I can go on and on. I think you need to hire me to come in a re organize this much needed money pit you call a company. I’m on the outside looking in and from what my experience has been and from what I see i can tell you that I will never purchase another ticket from this company again. Oh and one more thing. I don’t come cheap. So be prepared to pay for my Creative ideas when you decide to hire me on to fix this broken machine you call a company. Thank you Douglas J Abshire Jr
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5 months ago, Bang Olufsen Evo
Actually Good
When I was first buying my tickets, I was using Ticketmaster but they all sold out before I could get some. So I came to StubHub and found a lot on their. At first I didn’t hesitate to buy them because I had heard of StubHub and thought they were legit. So, I bought my tickets, which should’ve been around $400 but after the taxes and stuff it came to $690. The price on StubHub is insane, especially if you buy on the first few days of the ticket release. Anyway, I got a confirmation and said I would receive my tickets sometime before the concert. But then I started seeing all of the reviews and horrible experiences and thought for sure I wouldn’t get my tickets. Luckily I got mine that same evening and I was happy and everything worked great from there. I would give it a 5 star, but with the price I paid I can’t. Don’t be like me and panic buy tickets on the first day, wait until a week or so before and buy them for much cheaper prices.
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6 years ago, ab2647
Buying my Ticket Experience
I was trying to buy concert tickets from stubhub. The first time for some reason under my own account my debit wasent able to go through when it has no problems or information wrong. The next day tryed to buy the tickets with my credit card, 4 times putting the cards information and personal information in (each separate time) they denied my credit card. Calling customer service, then to have the employee UNLOCK my card that had no problems to then see if, for the 5th time, purchasing the concert tickets. He apologized for my experience and then said he would transfer me over to the buying department to make sure I was able to get the tickets. My call was then dropped from Stubhub somehow getting transferred. Calling back Customer service again as I tryed to purchase the tickets. I was then finally able to buy the tickets the 6 time entering my information, with no help from the customer service employee. Very disappointed in my experience as I have used Stub Hub before with no problems. Very unprofessional and hassling this whole process was.
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5 years ago, cdspin
Liars
My wife and I went to a game at Fenway Park. I hadn’t been in over 25 years. We bought tickets advertised as being in the first row of the section. This was perfect as we wanted to see batting practice from the front row. When we got to our seats they were in the third row. I called immediately and spent 40 minutes on the phone. Therefore missing batting practice. I requested that they reseat as I would not have purchased these ticket if I had known they were in the third row. I offered to pay the difference. The customer service person told me they could not reseat me because we had already used the tickets to get in. How would know the tickets weren’t In the front row without going into the stadium? I decided to call the next morning again since I wanted to enjoy the game after missing batting practice. When I called the next morning they told me I should have requested that they reseat. Which I explained that I had requested. After another hour on the phone I finally gave up. They claim to have a guarantee about the seats you purchase but they do not honor it. Shameful!!!!
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2 years ago, Yoga girl ny
Fraud-STAY AWAY from this company
I will never use Stub Hub again due to a misleading ticket sale. The supposed tickets I purchased turned out to not be tickets to the show, but instead an early access pass labeled as a ticket. When I realized that there may be an issue I immediately called their customer service team. (This was before the seller was aware of the sale.) Instead of making the situation right and acknowledging where the information was misleading, they provided only an option of selling. The early access passes have not sold even at a reduced price. As much as I believe we will enjoy the show (bought actual tickets from another more reliable vendor)it is not a venue or a show that ANYONE would ever need early access for lawn seats. I wish I had looked online to see how shady this company is. Had I read the reviews in advance I would never had used them. STAY AWAY! You can probably get cheaper tickets elsewhere and at least you will know they are actual tickets. Stub Hub will not make it right if there is an issue.
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4 years ago, Jujubeansinmytummy
For Scalpers; Not Fans
DONT USE; BUY DIRECT. Wow. $100 for two $10 tickets. I thought this was an app for fans to buy tickets. Boy was I wrong. It’s the night before my wife’s little brothers first home football game for Campbell university and I trusted Stubhub to offer tickets at a decent price. They’re price was $10 more than SeatGeek but I thought “Hey stubhub has been around I can trust them” Turns out these apps only function is so scalpers don’t have to actually go to the stadium anymore. 12 hours later I print the tickets and see that their price is only $10... AND THEIR ARE SEATS RIGHT NEXT TO OURS STILL AVAILABLE FOR $10 EACH. I’m still on hold waiting for stubhubs customer service that has wait times at a minimum of 1.5 hours. In the end I suppose I should’ve done a bit more research, but I thought stub hub was an app for fans.. in the end it’s a place for people to gouge tickets, even to your small local university games. After Stub hubs fees we paid $100 (5X the ticket value) when we could’ve bought direct for $20.. learned my lesson. Hope this review gives you some direction and saves you some money.
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7 months ago, alicewest987654
SCAM
I listed tickets to lollapalooza on here hoping to resell. I got an email that they sold and that I needed to ship them by August 2 (today is 7/28). I got an email that the order was canceled and that I would be charged $450. I called customer service asking why and the service was awful. They told me that they sent reminder emails to ship them, which they did. But these emails never gave me a new date to ship by. These emails said “ship urgently” but no new date which has a ton of grey area. They used these reminder emails as justification to cancel the order. The buyer didn’t even cancel the order, they just canceled it because I “didn’t full the order in time” but the date they gave me to fill it is still 5 days out! Basically I ended up PAYING $450 for tickets I didn’t sell. at the end of my call with customer service she told me to repost my tickets and hope someone else buys them. My response was “why so you can cancel the order and take $450 from me again” and her response was literally “yeah”. This platform is a complete scam.
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6 years ago, Johnnyspawn
Be very careful!!
I got a very bad experience. I bought a ticket for me and my friends for this concert. We were so excited. Don't get me wrong we got a good deal and a good buy. It never come to my mind cause it look like legitimate and with their assurance thing. I told my other friends to buy it here cause it was a nice deal. But...... good thing we went there early cause we found out that our ticket was a fraud. It was one of the embarrassing moment in my life. We were escorted to the front desk. They took our ticket. People look at us like a theft. I called their hotline but no answer. I used their 24/7 online chat but after waiting and waiting.. they disconnected me. I was so embarrassed to my friends and to the people that i told them about it. I end up buying the expensive ticket and my friends ticket.... So lesson learned.... be very careful. After complaining since jan 1. I got my refund just right now after two calls and ofcourse another waiting game. One star for the refund. Hopefully this will help you. Dont get fool about their assurance that it is legit... call the office or call the company...
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5 years ago, cwiz89
Bad customer service and bad app service
I bought tickets for the monster jam of your app and I agreed to buy 3 tickets for my wife, son and I . I had put 3 tickets but it only purchased one. I screenshot the picture showing that i purchased 3 . Check my email and said I only got one ticket? So I called stub hub customer service to see why i only got one ticket. When I got a hold of them they hanged me up. So I called again and they hanged me up again . On the 4th time they finally didn’t hang me up. I started to tell them why are you hanging me up and why do I only have one ticket when I agreed to buy 3 on your app? So I had to purchase the other 2 tickets through the phone .not only that it doesn’t say if kid go in free at a certain age. My son is 1 and 9months and just found out he could go in for free. So I just got frustrated and mad and paid for a ticket i didn’t have to get because you guys lacked the information in how old kids have to be to go in for free. The first and last time Ima purchased anything through you guys. FYI I got the screenshot saying I purchased 3 tickets
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5 years ago, hyamynl619
Worst Experience Ever
Unfortunately the tickets I was going to sell got stolen and I contacted ticketnetwork to see what I can do. They told me I can request a Will Call and have the buyer come pick it up. StubHub doesn’t support Will Call saying they don’t want to give the Buyer a “bad experience with Will Call.” The makes no sense! It certain situations they should make exceptions because this is something beyond my control. Now they’re causing a bad experience for the seller which they took a $45 fee from my sale. If you’re going to take a fee you should accommodate me in some way. I finally got ticketnetwork to resend me different tickets and I sent them via shipping label StubHub provided. They sent me an email saying my order got canceled due to no delivery and charged me $120! Then 2 days later, I got an email from StubHub saying the tickets got delivered and that I will get paid. How does that make sense?!? I didn’t get the $120 fee back and no one in customer service can help me. Just terrible. I would never do this again. Btw this is happened before the event so the buyer was fine. Smh
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5 years ago, Fleur Pouvoir
Fraude!!!
I got tickets for a concert, sadly my better half told me he couldn’t get out of work that day. So I put the tickets for sell in StubHub and they sell in 2 days. So It wasn’t a total lost. Thank you so much StubHub. Update: Is a Fraude!! I got the mail that confirm the sell and since the tickets where on pdf the seller get them at the moment of the sell. That said on the mail and on the app, I didn’t get the tickes so I kept reviewing the app, nothing then I couldn’t get in to my account so I try to contact support and nothing chat would not connect. It say 2-5 days so I wasn’t that worry. After the 5th day try again to get in to my account (after the concert) and I could’t access again so then I got worry. So I try to connect again to the chat and thats when they told me that they do a review before you can use the account and that review wasn’t made so they cancel the sell and my account. I never got any notice for this!! I could try yo sell the tickets else where. And I still got the mail that said “the buyer got the tickets” so apparently the buyer get the tickets, the app keep all money and I got left with nothing!! FRAUDE!!!!!!!!!!!!!! Use the app under your own risk!! You can said you where not warn!!
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6 years ago, Dana AS
Poor customer service
I was so excited that I could buy a ticket to see Hamilton the next night while visiting Cleveland. When I got to the theater, I was shocked that the show had already started. After the show, I checked and Stub hub had given me the wrong time for the show in at least three different places (email, text, etc. ) Three people next to me arrived late too! Although Stub Hub claims to “guarantee” their tickets “100%”, it was really hard to find a telephone number to call them about this problem. I spent hours on the phone and was offered a lot of apologies and a credit for the fees that I had paid to be used on my next order. After a lot of back and forth and asking to speak to this manager and that manager, they agreed to give me a cash refund for half of the ticket price. I’m not sure if they really did or not. It was so annoying that It took hours of work to get a partial refund. They should have offered it right away or agreed to give me a credit so I could see the part that I missed! I would not use this service again!
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4 years ago, Melville Thesaurus
Quit changing the delivery method.
I wanted printed tickets for this game. There is a chance I won’t make it to this game and printed tickets would be easier for my father to sell to someone than mobile tickets are. My father is 82 and does not have a StubHub app. Only certain seats had tickets available in printed format so I limited my search to only printed tickets (a more limited seat selection). I bought and paid for my PRINTED tickets and then StubHub didn’t send my father printed tickets, they changed the delivery method to mobile. If I had known StubHub was going to require us to receive tickets via mobile app then I would’ve searched for mobile tickets seats as well and might have gotten better seats. Plus I now get to try to talk to my dad on the phone from a different state and try to help him load the StubHub app and MAYBE access the tickets. And good luck getting an air-breather on at StubHub on the phone to discuss this .This is unsatisfactory, StubHub. You should’ve given me the option of selecting mobile tickets instead of forcing it on me. OK, my rant is over.
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5 years ago, A Dez
The fees are absolutely awful
Bought some tickets by mistake (my bad there). Of course, no refunds. Stubhub will happily collect $70 in fees on the $200 tickets. So, only recourse is to sell them at a similar price. Relist the tickets at $200, another $15 in fees on each ticket. Enjoy the money, you ridiculous bozos! Thanks for literally nothing! Whoops, just kidding, the tickets can’t be relisted from the app or their website either! Guess I’m stuck with em. The customer service is friendly. They attempted to relist the tickets for me, but also encounter an error with no explanation. Now the issue has to be escalated because *news flash* the app isn’t capable of doing half of the things it’s supposed to do. What a grand old time I’m having. Hopefully, pending the actual sale of said tickets, I will only have paid $100 for nothing instead of $270 for nothing. Overall, would not recommend unless you own significant stock in this company.
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5 years ago, JoRod01
Don’t lose your money to an error
I wanted to buy tickets for a Los Angeles Dodgers game the day before to avoid buying them at the stadium as I usually do. Redownloaded their app to buy the tickets, after finding them, had to update my new address and card info, but the tickets were for the wrong date. There is no any to stop the transaction. Called the immediately, even though it is difficult to find their phone number on their app. Talked with their rep about what had just occurred, and was informed that there is nothing I could do about date. I explained to them about the error date, keep in mind that the game had already started and I live two hours away, even though I did attempt to stop the transaction, once checked out they will not do anything about the situation other than offer to resale them for less than half for what I bought them, remember game had already started, who was really going to buy tickets after an event starts and make to see it. Won't be using them and don't recommend anyone to them.
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8 months ago, carlie. C
Hate StubHub!
First off I bought tickets that were fake years ago. Secondly I tried to sell tickets last week on stubhub forgetting the whole fiasco years prior. I went to sell blink 182 tickets because I couldn’t go and I knew this a week and a half before the event. Put the tickets up for sell, they sent me the buyer info which was missing a first and last name of the buyer so I couldn’t sell them. So I canceled the sale and then they charged me 405 dollars!! Are you kidding? They made a mistake and I get charged. Good luck with customer support, they hung up on me. Called back and then told them the whole thing again and said they would get back to me in 7 days with another departments decision on if it can be resolved? And they agreed they saw the seller information was missing. Therefore the tickets could not be transferred. They know it was their mistake and it still is going to take 7 days for them to decide if they can resolve it? What a JOKE of a Company! Stay Clear of StubHub!
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