I’ve been a subscriber for 30 years, and I have the same problems as another reviewer. All I receive in the E Edition or BN Blitz when I click on a headline, is a photo and a black background with ads! It rarely worked in years previous, and now it is useless. I called and was told to delete and re-install Apps. I did. Nothing. I informed the operator that it still didn’t work. Operator then asked for my password, I reluctantly gave it to her. She then told me my login was fine. That I needed to change permissions to allow cookies on my I-Phone. I wasn’t sure where that was in my settings, but she was NO help. Said it must be “my phone”, and that she couldn’t spend anymore time helping me, as she had 33 people waiting in her queue! UNRESOLVED! It hasn’t worked properly since before the NFL draft. I am going to ask for a credit. New ownership; poor service and quality.
Very unstable app. Crashes if there are a lot of photos or if I scroll down browsing through the articles. Very frustrating and should be updated often. **update** it’s actually gotten worse since the previous day, now I can’t look at any photos or open sports story’s. If this is a ploy to push paper sales you may be on to something because this is trash. **another update** this app is awful. Basically if I don’t read the E-edition, I can’t read anything at all. Now I get the headlines and when I click on it, it’s just a black screen with ads. I’m hoping it’s because no one is working due to corona! ***third update*** took some time off, come back a few months later and it’s even worse. Before the app would crash but now I can’t find any sections. And I want to read the news but man this app is awful. ****lets go do a forth update**** they changed the platform of the app to make it like a feed. Ok, maybe some progress. The update signed me out, I forgot my password ana what do you know, there’s no option to reset the password smh. Idk why I bother after all these years.
Good for immediate news. I like the ability to play every article as audio should you choose. The price is listening to a single commercial but otherwise you receive the entire article. The computer voice sounds real but mispronounces some words…seems it should be schooled for common things like reading the call letters of local TV stations as letters and not turning them into words…wivb is not a word nor pronounced wiv b. Can you say W I V B instead? And some stories sit on the front pages for multiple days. And betting ads look just like sports stories and some articles repeat side by side…why twice on the same line? But you do get the full articles of what the app presents (not a summary) and that’s why I use the app daily.
In the past year, edition has gone from bad to worse. Almost immediately, proofreading seemed to go by the wayside, with numerous spelling and grammatical errors daily, which continues to this day. Then, the comic section was decimated, offering up a poor selection , which to me, looked like those that no one wanted to read. Then, they switched to a different advice columnist, one whose advice is so ludicrous, it’s laughable. Obituary Directly was done away with, while death listings are in random order, rather than alphabetically (Maybe your listing them in order of how deaths occurred?). In the sports section, to read a recap of current teams game results, you have to wait two days to read it, which is totally unacceptable. Now, you’ve done away with TV listings in the sports section completely. I struggle to give a one star rating, but I figure if I don’t, it won’t register.
This app is very unfriendly on a tablet, and impossible to use on a phone. Advertisements covering the entire page appear without an exit button causing you to stop the app and then re-enter it. Even without this, the app often knocks you out of it and you have to re-login. If you want to read the news online, it’s better to do so through a web browser. Repeated contacts with subscriber services get apologies but nothing is ever done to change the app. I just tried the updated app. Now as I’m reading the letters to the editor, the letter disappears then flashes back and disappears. Is it that hard to get this right? Or is it that the news doesn’t want to invest any money in it?
It seems when there’s an update on the app I can not get past the first page of the E-edition. I have to delete the app every single time and reinstall, then sign in to my account to be able to continue with the on line paper. I’ve tried to use “already subscriber” but it won’t allow me to sign in. This also happens on my iPad. Very annoying!!
Periodically I like to send an article to my husband or a colleague and I have learned that they cannot open it without a subscription. One snippet of news shared from a $15/mo subscription can’t be opened? Why the heck try to use the share feature? Makes no sense. Other than that I love being able to use both an interactive media type app and read the e-edition.
I have barley used the BN app on my iPhone as the app would crash whenever I opened it, without selecting an article. Now, the app says I have to login in and counts down the number of “free” articles I have left, even though I’m an online subscriber (no longer worth it to get a physical Buffalo News, especially after the cuts and the reductions in sections). So, when I attempt to login again, the app shows that I am already logged in to the app. You would think that they would add some funding to work with their app vendor due to all of the technical issues. Nope... still some poor product. Wish things would change, but I doubt they will.
I would love to do this via feedback but Buffalo News app has no way to provide feedback prior to cancelling subscription. So here it goes new app is highlighting stories that happened over 60 days ago and it is hard to see the “latest news”. App always way very confusing but it is is worse now. Always relied on edition to see all the current news but it no longer works at all. Comeondo you all test at all? This has to be the single worse upgrade of my life.
The app is very useful, but it would be great if it featured even more local events so the Buffalo News remains a hub of local activity. This is something an app can enable perhaps a bit more easily than the print version. Even a few sentences to create public record of the smaller things that are happening will be a vtital record some day. Thank you.
No, I have not used a big number of similar apps, but this app is superior to others I’ve used over the years. Please, in future do not break this app with fanciful updates that don’t truly improve something. It’s very easy to navigate and functional as is.
The app interface os OK, not great. But the e-edition is now perfect! When they recently changed the format, it was extremely slow and unresponsive. But apparently they listened to their readers, because it very quickly improved and is now a pleasure to read the news on my iPad! Edit: changed to 2 stars. When the e-edition works, it’s ok but way too often it does not work. Tapping on an article does nothing. Repeated emails to support get no response. And yet the price keeps going up.
I got the app with the $1 for 6 month subscription, and I gotta say from reading these older reviews and comparing it to my current experience, I enjoy this app. Plus with the current bug fixes and updates it’s making the app more usable for tablets. (I’m using an iPad mini.) I enjoy using this as a way to read the print paper on my iPad.
This new version is a major step back! It looks like an app for a tv station, not a newspaper. We want to read the articles not look at the pictures. Stories from 60 days ago? We want current news, not from 2 months ago. Did you ask subscribers if they wanted changes? You boost prices, people move to the online version and then we are greeted by pictures. Do you think we are stupid? I would not give it one star but you can’t get it posted without giving it a star. Maybe you add this to the list of things to get fixed.
If you want to read the Buffalo News you better stick with the paper version. The digital version is the worst news source I have ever seen. You can be reading an article and all of a sudden for no reason the page will scroll somewhere else and you will be looking, “where’s my article?” You’ll never be able to finish reading an article on this app. You could read all day and you would never be able to read a full story, just when you get to the heart of a story it scrolls and you are lost again.
Two things that bug me: The pop ups suggesting stories to read . If I’m interested I read it when I get to it. Sometimes it suggests a story I’ve already read. Second : the embedded adds in the body of the story. I find while scrolling through the story it’s easy to open adds disrupting reading the story.
I live out of the Buffalo market these day, but I can not let go of Buffalo, Erie, and Niagara county. I read the New York Times, a Ukrainian E paper, and the Buffalo News. I stay in touch with Western New York, and importantly the Buffalo Bills. I think it is one of the country’s best papers. The e-Paper is convenient, cheap and easy to operate. Thanks Buffalo News.
I read the Buffalo News online every day. The functionality is poor with pages not responding to finger movements commonly. Also, the schlocky advertisements at the bottom of opened pages are annoying. Content is good, but most A section stories come from other news outlets.
I have had a subscription to the News for many years. I changed to the E Edition a few years ago. While I enjoy receiving the News in format of the actual newspaper, I note regularly that many pages of the e edition fail to load. This is a major issue as much of the paper is then unreadable to me. Please work on this so that I am able to read and receive ALL of the News each day. Thanks
Update - the app just reverted to the old version? I was actually liking the newer version, but now I have the old version again which is terrible and extremely slow. I can’t believe I still pay for this new subscription. I’m getting very frustrated with this app. Earlier in the week the E-edition started on page 2 - no front page. Then today (Sunday) there’s no paper, just the comics and parade magazine. What am I paying for if I can’t get a full paper everyday?
Welcome to Lee Enterprise! I had to live with this while in Davenport, now they have destroyed the BN app. While the old BN app had its issues, the user interface was very good. The right mix of latest news as well popular older content. Easy to quickly scan. None of that can be said about the Lee version. And no iPad version?? Really, in 2020?? Put some serious investment in your digital experience, beyond just a marketing platform. Design with the user in mind, not your advertisers.
I truly enjoy this App but I hat having to open the app 10+ times to read the stories. It keeps crashing as soon as I start to read a story. It’s really frustrating since I do pay to read this newspaper. Fix it please.
I think the new app is ok - not great, but you can sort of find most stuff you’re looking for. Just not on par with the big guys. For those looking for more of a paper like experience, go to the website instead. More easier to navigate and flows more like a paper.
The Buffalo News mobile app for iPhones is simply unusable. Articles inexplicably go back to the top over and over again while scrolling. Video popups won’t close without 3 clicks. My only explanation is they are trying to artificially get more hits on their ads and popups per reader. Great sports writers and columnists, too bad it’s unreadable. Advertisers be aware, you are getting fleeced. Use the app before buying an add.
Unstable app that crashes often. Doesn’t function properly with display set to Dark. It only shows the pictures and no text. Before I use app I have to change my display settings. I don’t have to do that for any of my other apps. That is extremely disappointing that a subscription service has such a poorly functioning app. The content is good but the app is unacceptable.
Good thing it’s free, well, free to download. Opening the app is always fun because sometimes it gets stuck on the main screen. When the app does open, you scroll down the screen and it reverses you back to the top of the page again. Photos are not formatted properly, so when you click on a picture the head is cut off, or the caption does not open. Terrible, terrible, terrible.
The Buffalo News App is my go to source for News. It always has the best television and media reporting. My favorite sports are covered completely and accurately
Not sure why, but BN decided to sell to another company out of state who moved printing from being done locally to someplace out of state. Bring back local printing! The app is okay but it lacks in a lot of features and reliability
Yes I do use this app all the time. I use it mostly for the e edition. But the latest version does not do profile on my iPad, and the e-edition is broken. So for this version a single star, however, since I never submitted a review before, 4 stars for an overall review.
The app stopped working days ago. I cannot read any content. When it did work, the search feature brought iOS no articles from years ago before more current articles. All around disappointing - thinking of canceling my entire subscription to the News.
Since the last update, my IPad no longer works to read the paper. It is an older 3rd Gen but has always worked when going through Safari. Now I have a boat anchor because I only used it to read the paper. I now have to wait for my wife to finish reading the paper on her newer IPad.
Since the update, the app doesn’t work when iPhone is in dark mode. Everything is dark and there is no text. App only works in non-dark mode on iPhone. And there is a ridiculous game advertisement that won’t go away when switching between screens. Why am I subjected to annoying game ads for a paid subscription? And why can’t I “x” out of the ad?
I use the Buffalo News app to see headlines, and to read the obits (occupational hazard). The changes you’ve made to the app make both impossible. The obit listing is no longer by date, rather it’s just a mish mash of obits from the last week, and they’re often repeated. You can’t contact anyone to complain directly from the app. Please change it back.
BN needs to hire some true professionals to start from scratch and build an app that is worth the cost. This one is terrible! Something as simple as providing more than one viewing mode has been taken away. E-Editions are non-existent. Join the current era, BN. Look at your reviews and be embarrassed at the lack of service to your customers. Can I give negative stars?
The Buffalo News should be ashamed - the app is absolutely terrible, it logs out subscribers all the time, blocks articles for subscribers, these are people actually paying for mediocre news coverage and can’t even read it. The entire log-in/subscription needs to be redone.
Not sure if there was a recent update but all of a sudden I’m logged out of the app everyday. Very annoying to login constantly. Need to fix the bug and/or adopt faceid to quick login
App keeps telling to subscribe and I am already subscribed. This screen pops up over all the articles with no way to remove it. How am I supposed to read the E-edition in the app?? Maybe it’s time Buffalo just gave up on having a local paper if we can’t read it thru the app
The writing and editing of The Buffalo News has maintained a standard of consistency and excellence for decades. It is why it is so disappointing that the app on the iPhone is so subpar. The app has continued to retain the air of an amateurish production. Wrong links and non-existent links consistently litter this app. Needs to allow dark display mode on iPhone. I don’t mind paying a subscription for excellent content, but a professional presentation isn’t asking too much as well.
Your “developer response” means nothing! Look at the history of your app’s review comments… It’s sad for society that news agencies like yours are not reliably available for this generation. Take a look at AP app. Their app might be an interface you could strive for. Sad day for local news.
The latest update is a hot mess. Was expecting an improved user experience with new ownership but it has gotten much worse. Stories in the scroll are months old and now populated with liberal, anti-Trump screed from CNN and AP. The mobile app will now be deleted and if the content does not improve I will cancel my subscription. What a shame for news coverage in WNY.
I don’t remember receiving any notice of this app change. It is awful. I’m paying for the newspaper. I want it to look like a newspaper. The articles are old. I want to read today’s news! Time for a complete cancelation of the subscription as I can get everything you are posting for free elsewhere and it’s current!
Once again, cannot open my e-edition. Have tried to be supportive of a local paper, but the app is one of the worse, if not the worse, I have ever encountered. Seriously considering saving my money on the local and going to one of the national papers.
Every time I reopen app I have to log back in but it doesn’t recognize me. Keep getting trouble notice. The only thing that works is deleting and reloading. Frustrating
I’ve had this app for over 5 years and infant time the News has made no investment in this app or the rest of their digital platform. Links are constantly broken or are unavailable to click on within the articles themselves. It’s by far the worst news app I’ve ever used.
I am a subscriber and got the app to read the digital paper and check out a few articles. My issues are: - The main page doesn’t properly load and article text can’t be seen - The app isn’t optimized for larger size iPads - The digital newspaper has bugs and must be restarted to read and navigate I would not recommend this app until many of the issues are addressed. My impression is that development has been abandoned and the app isn’t compatible for the newer article formats.
I have tried so many times using this app,. It says my password is invalid, then I reset my password, which it accepts, and then when I go back to login with my new password it says my password is invalid, this has happened every month for years, the app is pretty much useless.
This app has basically been frozen in time for 3 days. Four days before that the same problem was occurring. How can an organization that wants to be taken as a legitimate, major American newspaper not resolve issues in a timely fashion? Embarrass!
Your story lives in Buffalo. From reporting on the Bills and Sabres to the news that matters most in your community, we cover it all. Get in-depth stories from the Buffalo area and beyond – including news, sports, opinion, obituaries, entertainment, and politics. Easily access the very latest news in an app built for you. Read, see, and hear exclusive commentary, stunning photography, video updates, and binge-worthy podcasts. Our app features: * Your Stories – personalize your experience by selecting the local news topics that matter most to you * Get notified – stay in the loop by selecting alerts for news, sports, weather, and more * Easy navigation – see all the latest local stories by simply swiping up/down, and left/right * Read stories your way – either in the News Feed or via the E-edition * Breaking news updates – top banners let you know what’s happening right now * Continue watching – pause a video and pick up where you left off across devices * Bookmark for later – save stories to enjoy at your leisure * Listen to articles – press the play button to listen instead * Customize your text size – make the content bigger or smaller in your profile settings * Weather where you are – hourly, 10-day forecasts, and frequent video updates Free to download. Subscribers enjoy unlimited access. https://buffalonews.com/terms
