Very unstable app. Crashes if there are a lot of photos or if I scroll down browsing through the articles. Very frustrating and should be updated often. **update** it’s actually gotten worse since the previous day, now I can’t look at any photos or open sports story’s. If this is a ploy to push paper sales you may be on to something because this is trash. **another update** this app is awful. Basically if I don’t read the E-edition, I can’t read anything at all. Now I get the headlines and when I click on it, it’s just a black screen with ads. I’m hoping it’s because no one is working due to corona! ***third update*** took some time off, come back a few months later and it’s even worse. Before the app would crash but now I can’t find any sections. And I want to read the news but man this app is awful. ****lets go do a forth update**** they changed the platform of the app to make it like a feed. Ok, maybe some progress. The update signed me out, I forgot my password ana what do you know, there’s no option to reset the password smh. Idk why I bother after all these years.

3 years ago, Eric290

Don’t use -Read online instead

This app is very unfriendly on a tablet, and impossible to use on a phone. Advertisements covering the entire page appear without an exit button causing you to stop the app and then re-enter it. Even without this, the app often knocks you out of it and you have to re-login. If you want to read the news online, it’s better to do so through a web browser. Repeated contacts with subscriber services get apologies but nothing is ever done to change the app. I just tried the updated app. Now as I’m reading the letters to the editor, the letter disappears then flashes back and disappears. Is it that hard to get this right? Or is it that the news doesn’t want to invest any money in it?

4 years ago, rav buff

One of the worst apps ever

I have barley used the BN app on my iPhone as the app would crash whenever I opened it, without selecting an article. Now, the app says I have to login in and counts down the number of “free” articles I have left, even though I’m an online subscriber (no longer worth it to get a physical Buffalo News, especially after the cuts and the reductions in sections). So, when I attempt to login again, the app shows that I am already logged in to the app. You would think that they would add some funding to work with their app vendor due to all of the technical issues. Nope... still some poor product. Wish things would change, but I doubt they will.

3 years ago, Gskmfk

It doesn’t work. Call center useless!

I’ve been a subscriber for 30 years, and I have the same problems as another reviewer. All I receive in the E Edition or BN Blitz when I click on a headline, is a photo and a black background with ads! It rarely worked in years previous, and now it is useless. I called and was told to delete and re-install Apps. I did. Nothing. I informed the operator that it still didn’t work. Operator then asked for my password, I reluctantly gave it to her. She then told me my login was fine. That I needed to change permissions to allow cookies on my I-Phone. I wasn’t sure where that was in my settings, but she was NO help. Said it must be “my phone”, and that she couldn’t spend anymore time helping me, as she had 33 people waiting in her queue! UNRESOLVED! It hasn’t worked properly since before the NFL draft. I am going to ask for a credit. New ownership; poor service and quality.

3 years ago, Betsyc1045

No feedback link and newest version really bad

I would love to do this via feedback but Buffalo News app has no way to provide feedback prior to cancelling subscription. So here it goes new app is highlighting stories that happened over 60 days ago and it is hard to see the “latest news”. App always way very confusing but it is is worse now. Always relied on edition to see all the current news but it no longer works at all. Comeondo you all test at all? This has to be the single worse upgrade of my life.

3 years ago, chanceyb

Miss the e edition

This new version is a major step back! It looks like an app for a tv station, not a newspaper. We want to read the articles not look at the pictures. Stories from 60 days ago? We want current news, not from 2 months ago. Did you ask subscribers if they wanted changes? You boost prices, people move to the online version and then we are greeted by pictures. Do you think we are stupid? I would not give it one star but you can’t get it posted without giving it a star. Maybe you add this to the list of things to get fixed.

8 months ago, Wood John

E-edition is much improved

The app interface os OK, not great. But the e-edition is now perfect! When they recently changed the format, it was extremely slow and unresponsive. But apparently they listened to their readers, because it very quickly improved and is now a pleasure to read the news on my iPad! Edit: changed to 2 stars. When the e-edition works, it’s ok but way too often it does not work. Tapping on an article does nothing. Repeated emails to support get no response. And yet the price keeps going up.

3 years ago, BC Buz

Scrolling Never Stops

If you want to read the Buffalo News you better stick with the paper version. The digital version is the worst news source I have ever seen. You can be reading an article and all of a sudden for no reason the page will scroll somewhere else and you will be looking, “where’s my article?” You’ll never be able to finish reading an article on this app. You could read all day and you would never be able to read a full story, just when you get to the heart of a story it scrolls and you are lost again.

5 months ago, Circus fan

Unreliable

Update - the app just reverted to the old version? I was actually liking the newer version, but now I have the old version again which is terrible and extremely slow. I can’t believe I still pay for this new subscription. I’m getting very frustrated with this app. Earlier in the week the E-edition started on page 2 - no front page. Then today (Sunday) there’s no paper, just the comics and parade magazine. What am I paying for if I can’t get a full paper everyday?

3 years ago, Dr..Mike

Bad app made terrible

The BN app was never very good but there were ways to manage around the deficiencies. This newest update makes this app worse and now total garbage. The fact that I subscribe to a daily newspaper but can’t access a daily edition of the paper is laughable. Apparently I can’t get a refund on my subscription fee already paid so I’ll be cancelling now and letting the rest of my subscription ride out. It’s a shame because the last thing a newspaper needs is a reason for anyone to cancel their subscription.

3 years ago, bufnyrick

Huge step backwards

Welcome to Lee Enterprise! I had to live with this while in Davenport, now they have destroyed the BN app. While the old BN app had its issues, the user interface was very good. The right mix of latest news as well popular older content. Easy to quickly scan. None of that can be said about the Lee version. And no iPad version?? Really, in 2020?? Put some serious investment in your digital experience, beyond just a marketing platform. Design with the user in mind, not your advertisers.

1 year ago, BillsBacker

Great Paper, worlds worst app

The Buffalo News mobile app for iPhones is simply unusable. Articles inexplicably go back to the top over and over again while scrolling. Video popups won’t close without 3 clicks. My only explanation is they are trying to artificially get more hits on their ads and popups per reader. Great sports writers and columnists, too bad it’s unreadable. Advertisers be aware, you are getting fleeced. Use the app before buying an add.

1 year ago, living life better

Enjoyable if…….

I truly enjoy this App but I hat having to open the app 10+ times to read the stories. It keeps crashing as soon as I start to read a story. It’s really frustrating since I do pay to read this newspaper. Fix it please.

3 years ago, subscriber 2373

Horrible App

Unstable app that crashes often. Doesn’t function properly with display set to Dark. It only shows the pictures and no text. Before I use app I have to change my display settings. I don’t have to do that for any of my other apps. That is extremely disappointing that a subscription service has such a poorly functioning app. The content is good but the app is unacceptable.

5 years ago, Toch44

Garbage App

Good thing it’s free, well, free to download. Opening the app is always fun because sometimes it gets stuck on the main screen. When the app does open, you scroll down the screen and it reverses you back to the top of the page again. Photos are not formatted properly, so when you click on a picture the head is cut off, or the caption does not open. Terrible, terrible, terrible.

3 years ago, bflolover

App doesn’t load content / constant errors

The app stopped working days ago. I cannot read any content. When it did work, the search feature brought iOS no articles from years ago before more current articles. All around disappointing - thinking of canceling my entire subscription to the News.

3 years ago, YankeesBillsFan

Latest update/UI

I think the new app is ok - not great, but you can sort of find most stuff you’re looking for. Just not on par with the big guys. For those looking for more of a paper like experience, go to the website instead. More easier to navigate and flows more like a paper.

3 years ago, JARPD

Oops

Yes I do use this app all the time. I use it mostly for the e edition. But the latest version does not do profile on my iPad, and the e-edition is broken. So for this version a single star, however, since I never submitted a review before, 4 stars for an overall review.

1 year ago, Bobcandi

New update

Since the last update, my IPad no longer works to read the paper. It is an older 3rd Gen but has always worked when going through Safari. Now I have a boat anchor because I only used it to read the paper. I now have to wait for my wife to finish reading the paper on her newer IPad.

3 years ago, Jill24601

Horrible

I use the Buffalo News app to see headlines, and to read the obits (occupational hazard). The changes you’ve made to the app make both impossible. The obit listing is no longer by date, rather it’s just a mish mash of obits from the last week, and they’re often repeated. You can’t contact anyone to complain directly from the app. Please change it back.

3 years ago, 619Peter

Bad Update

Since the update, the app doesn’t work when iPhone is in dark mode. Everything is dark and there is no text. App only works in non-dark mode on iPhone. And there is a ridiculous game advertisement that won’t go away when switching between screens. Why am I subjected to annoying game ads for a paid subscription? And why can’t I “x” out of the ad?

3 years ago, DeborahScott@RealtyUSA

Terrible App

BN needs to hire some true professionals to start from scratch and build an app that is worth the cost. This one is terrible! Something as simple as providing more than one viewing mode has been taken away. E-Editions are non-existent. Join the current era, BN. Look at your reviews and be embarrassed at the lack of service to your customers. Can I give negative stars?

3 years ago, Beffalo Springer

Zero Stars

The latest update is a hot mess. Was expecting an improved user experience with new ownership but it has gotten much worse. Stories in the scroll are months old and now populated with liberal, anti-Trump screed from CNN and AP. The mobile app will now be deleted and if the content does not improve I will cancel my subscription. What a shame for news coverage in WNY.

5 months ago, rmwhite

Not sure if there was a recent update but all of a sudden I’m logged out of the app everyday. Very annoying to login constantly. Need to fix the bug and/or adopt faceid to quick login

1 week ago, Nex12444

Worst News app ever

The Buffalo News should be ashamed - the app is absolutely terrible, it logs out subscribers all the time, blocks articles for subscribers, these are people actually paying for mediocre news coverage and can’t even read it. The entire log-in/subscription needs to be redone.

3 years ago, Bon19041

Update to app

I don’t remember receiving any notice of this app change. It is awful. I’m paying for the newspaper. I want it to look like a newspaper. The articles are old. I want to read today’s news! Time for a complete cancelation of the subscription as I can get everything you are posting for free elsewhere and it’s current!

3 years ago, wny2020

First time I’ve ever written a review

This app is so bad I’m writing a review on one for the first time ever. Can’t read articles from within another article. I was told it’s because my cookie were blocked. I allowed everything Still nothing. It used to work. When i replied to them, my reply was meant with silence. Crashes constantly too. DO NOT SUBSCRIBE!

2 years ago, Cheekguy14215

Is it possible to give a zero?

Once again, cannot open my e-edition. Have tried to be supportive of a local paper, but the app is one of the worse, if not the worse, I have ever encountered. Seriously considering saving my money on the local and going to one of the national papers.

4 years ago, Smitch83

Terrible app

I’ve had this app for over 5 years and infant time the News has made no investment in this app or the rest of their digital platform. Links are constantly broken or are unavailable to click on within the articles themselves. It’s by far the worst news app I’ve ever used.

3 years ago, GregC916

Great Content Lousy App

The writing and editing of The Buffalo News has maintained a standard of consistency and excellence for decades. It is why it is so disappointing that the app on the iPhone is so subpar. The app has continued to retain the air of an amateurish production. Wrong links and non-existent links consistently litter this app. Needs to allow dark display mode on iPhone. I don’t mind paying a subscription for excellent content, but a professional presentation isn’t asking too much as well.

3 years ago, metal989

Doesn’t Work, most likely abandoned

I am a subscriber and got the app to read the digital paper and check out a few articles. My issues are: - The main page doesn’t properly load and article text can’t be seen - The app isn’t optimized for larger size iPads - The digital newspaper has bugs and must be restarted to read and navigate I would not recommend this app until many of the issues are addressed. My impression is that development has been abandoned and the app isn’t compatible for the newer article formats.

4 years ago, Clam gas

Cannot log in ever

I have tried so many times using this app,. It says my password is invalid, then I reset my password, which it accepts, and then when I go back to login with my new password it says my password is invalid, this has happened every month for years, the app is pretty much useless.

3 years ago, RClay66

Horrible Update

The latest update is horrible. Where are the death notices? I can no longer easily see the latest local news and sports. Why are so many old articles being highlighted? Please go back to the old version. It wasn’t great but it worked.

3 years ago, JohnJKelly

Where is the e-edition?

I used the Buffalo News app to read articles from the e-editing every day. Now I can’t access the e-edition at all. Most highlighted articles are weeks old. Terrible upgrade, were any actual users involved in testing this ‘upgrade’ before it was released?!

8 months ago, Pablo14304

Terrible

The app is terrible and you can read the newspaper without paying for it. I will be reading the Niagara gazette online and the USA today today online at least it you can pay for it on the app. You lost a customer

4 weeks ago, hoytstreet

Try the e-edition!

Just like reading the paper version on my iPad.

3 years ago, Bianca JB

Recent Update is Horrible

Would like to give zero stars. The layout of this recent update is HORRIBLE. Articles on main page are months old. I’m unable to locate the digital version- please advise. Suggest you update again to another reader friendly version!

3 years ago, CaveStoryAwesomeness

Newest Update is Terrible

There’s no electronic edition and it’s confusing to navigate. I wonder if they didn’t have beta users prior to the update, and if they did, if it was the app developers themselves, instead of their target audience. I will probably cancel my subscription if this isn’t rectified soon.

5 years ago, Kevin from Buffalo

E-edition iffy

Each morning I try to log onto the e-edition. Sometimes I get in. On weekends I have problems. It just won’t open. I suspect it can’t handle the traffic. Maybe if I waited until the afternoon, but I have better things to do then. Not getting what I’m paying for. Subscription won’t be renewed.

2 months ago, CHCash$

Poor at best

One of the worst news apps I’ve used. For the amount they charge for a subscription you’d think they could program an app. Hard to use, hard to search. Font is too small.

3 years ago, Ardvark20

Latest update terrible

I opened app to read the digital edition and found it is no longer available on iPad. I got this Portrait only mode scrolling thing like Yahoo News which I can get free. No comics, no Ann Landers, no Paeoples Pharmacy or Letters. This thing stinks and I am canceling the Buffalo News. You need a negative star rating!

3 years ago, mjstocks

Articles won’t open

App has not worked since upgrading to iOS 14. Get error “Your request cannot be processed at this time. No content available.” when tapping to open an article. Tried to uninstall and reinstall app, to no avail.

3 years ago, feumaidh mi

Not working

I’ve had the app for a while. But recently you can see the mail page but if you click on a story it says request cannot be processed at this time no content available.

3 years ago, STPNAT

Very Poor

Stories in the app view are often old. Select Bills or Sabres and you get one story. Desktop looks much more like a proper news site. Agreed a complete non upgrade. The app has been changed not improved. How is this supposed to help a struggling paper?

8 months ago, buckweat1521

Lousy website

The Buffalo news has been tanking for years. They’ve been pushing their app but at least 50% of the time it doesn’t function as it should

1 year ago, Psydocmom

No longer accesses E-edition

The app no longer allows me to access the E-edition or read articles. It tells me I need to subscribe, and when I try to log in, it takes me to an entirely different page.

5 years ago, SYL2012

What happened to the menu

When you click on the menu nothing is there. Even though I’m subscriber & am logged in I get a message I only have 5 free articles left.

2 years ago, gahdidnsododvzbskkfvx

Auto scrolls back to top of article

Very difficult to read articles as the app constantly and randomly pushes me back to the top of the page. Frustrating!

8 months ago, OralRobert

Terrible!

Text jumps all over the place due to never ending slot machine ads loading. Sometimes you get knocked right out of the article you’re trying to read.

5 years ago, Xlamsnxlos

Terrible

Every time I try to log on the app it crashes. Been trying to cancel my subscription for 4 days now & I can’t because this dumb app won’t let me log on. Don’t even bother paying for the subscription.

Description

Your story lives in Buffalo. From reporting on the Bills and Sabres to the news that matters most in your community, we cover it all. Get in-depth stories from the Buffalo area and beyond – including news, sports, opinion, obituaries, entertainment, and politics. Easily access the very latest news in an app built for you. Read, see, and hear exclusive commentary, stunning photography, video updates, and binge-worthy podcasts. Our app features: * Your Stories – personalize your experience by selecting the local news topics that matter most to you * Get notified – stay in the loop by selecting alerts for news, sports, weather, and more * Easy navigation – see all the latest local stories by simply swiping up/down, and left/right * Read stories your way – either in the News Feed or via the E-edition * Breaking news updates – top banners let you know what’s happening right now * Continue watching – pause a video and pick up where you left off across devices * Bookmark for later – save stories to enjoy at your leisure * Listen to articles – press the play button to listen instead * Customize your text size – make the content bigger or smaller in your profile settings * Weather where you are – hourly, 10-day forecasts, and frequent video updates Free to download. Subscribers enjoy unlimited access. https://buffalonews.com/terms

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