The app, when logged in, routinely limits me to one article then asks me to subscribe or log in.. so I log out and close the app.. log in again and get the same message and again I am limited to one article..I have tried deleting and reinstalling and still have the same issue..I’m getting ready to cancel my subscription to the gazette
E- edition - After many months of struggling with this app it appears to have finally been repaired. It is running smoothly and doesn't seem to crash every three minutes. Credit where credit is due. Finally - thank you. My original review still stands. After contacts with the Gazette IT staff to complain about crashes and malfunctions they have still done nothing. Has anyone at the Gazette read that digital is replacing print? You might want to consider investing in digital media. This app is so bush league that it points to complete incompetence. Out of all of my many Apps this is clearly the worst. I have contacted the Gazette and even threatened to end a decades long subscription. They obviously don't care and pay no attention to reader reviews. I don't need to reiterate what others have already written. It's all true. The incompetence of the people who have built this app is unparalleled.
This app needs a lot of work. It repeats stories in the feed, and rarely is the day’s top story near the top of the front page or the Top Stories page. Instead, Top Stories lists stories from days ago. How about giving extra weight to recent stories instead of keeping 2 week old stories near the top only because they were popular for a day or two? One of the most annoying problems is how many stories open in an internal browser instead of the app. This would be fine if it didn’t pop up ads along with a window requiring me to log in. I’m logged into the app! The website is bad, but this app is worse. When reading the digital edition, formatting of text is all wrong, and headlines often don’t belong with the story. It’s almost enough for me to switch to the Denver Post.
Frustrating to use, for many years. No way to communicate through the IPad app to give feedback. Every time I close the app and reopen it, I have to re enter my login credentials to read an article. I’m not calling their call center to provide feedback. I’d rather have a link on the app to email them feedback but, lacking that, here you go. I’m am using a current iPad with the latest available IOS upgrades installed. I already cancelled the home delivery of my paper due to lousy service. Likely to cancel my online subscription when it expires (gazette does not give a pro rata refund for cancellation within the subscription year or I’d cancel now)
I’m using the app to read the e-edition. I still like the layout/presentation in the traditional newspaper format, but want to be conscientious about the impact actual paper production makes on the environment. The problem is that many times when I click on the blue highlighted headline to read the entire article when it does not appear entirely on one page, it simply spins (I use an iPad) and forces me to leave the e-edition and reopen it to read the paper.
Always informed through well information through our local Gazette! Good stories and articles, community, weather, cooking recipes, horoscopes, real estate markets, matters of opinion, doctor’s advices through public questions and the comics, coupons and what is best is that I can always read the e-edition on the go!
First, the app works fine, no trouble, no surprises with usability. The big surprise: I love getting a wide range of local and national, interesting and heartbreaking stories. No algorithms here to tailor my content to my interests. Honestly, I didn’t care for the Gazette in the past, but compared to the echo-chamber of social media, it’s become my go to for news.
If I try to read a Gazette article, I receive a “you have reached your limit” message. So I log in to continue. Then I receive the same message, only this time I have a welcome back “user” at the top. I still can’t read the article though. It is just a cycle- message, log in, welcome, back to message. It doesn’t matter which device I’m on. As a result, I get almost no news from the Gazette unless I happen to run across a print copy, which I’m only subscribed to on Sundays. I’d like to support the local paper but this is pointless.
Over the past month (since Gazette changed platforms) I have rarely been able to log on without an issue. At this point I can’t get on at all. Beyond frustrated! Not seeing Gazette taking proactive steps to assist subscribers. If there was an alternative I’d drop my subscription.
Been at Colorado Springs eight years. Became aware over this time that I knew very little about our home community. At Kings, shopping, one day,and, A Gazette representative presented a deal I couldn’t resist. So begins the journey of connecting locally. My wife likes hard copy. I enjoy digital sourcing. Formerly, Sleepless in Colorado Springs !
If you expect the app to look like the print edition you will be disappointed. As other apps do, this one pushes stories it wants you to read rather than you deciding what you want to read first. It is all there, but may take a little effort to find it. I recommend it.
We each have a responsibility to be informed citizens. Only informed citizens understand the world around us. Only informed citizens can make an intelligent choice about our personal stance on any topic. Only informed citizens know how their tax dollars are being spent. I want to be an informed citizen. Therefore I subscribe to and read the Gazette. David Horwitz
Very slow and crashes before I can get through a single article. [Running on an older iPad 2 but with up-to-date ios release -- maybe they only test on newer models?] Update: Bought a brand new iPad and the app is fast and useable but still crashes at least once per use. It also requires me to log in over and over to read articles during a session (sometimes a dozen or more times) even though I always have the “remember me” check box checked.
I continue to get the paper via all access for the local news and to know what events are going on around town. The cost goes up up up. And the paper has shrunk down to a few pages. I pay much more than the much more comprehensive Denver Post costs. I’d love more extensive coverage of state, National and world news. I’ve been a subscriber for 50 years but may cancel and only get the issue with Go section in it from the newsstand.
This new app is a giant waste of space, it has pictures on each story that literally take up over 1/2 the screen. Basically only one story per screen when scrolling the headlines. It needs to be much more condensed, a small pic to the left of the story headline so you can see multiple stories per screen when scrolling. Save the big pics for the story and not used in scrolling. I’m reverting to the web version until you fix this terrible UI!
The E edition used to be closer to the printed version than now. Now as you look at pages the look starts as a small scaled down version, once you tap the page it will enlarge but always far too much. You have to manually shrink the page for it to be useable. Then accidental taps ruin the whole experience. Whoever thought they were improving the app were wrong. Go back to the way it used to function
The Gazette app has a lot more features than I expected. I love the customizable alert settings. The app is easy to navigate and use and I like the option of using the app layout or viewing the print edition layout.
The app can’t seem to remember my password. In addition, there is no auto password reset- an actual person has to read your email and reset it. Also- it seems to direct me to the top 5 articles of the day and it’s cumbersome to get to additional articles. Overall, an overpriced and disappointing experience.
Their customer service is terrible to deal with. They charged me for papers I didn’t want even after I closed my account. They told me my account was up to date when I canceled but proceeded to send papers and charge me for them and they refuse to take the amount off my bill. They can’t explain why they continued to charge me and they just told me to go read the terms and conditions.
I love the Gazette - but it is chronically late. I know there is a shortage of carriers. However, not receiving our paper until after 9:30 - 10am, it’s beyond the time where we can actually read it. I’m going to be very happy when we have a carrier that can get our paper to us by 7:30.
Since the last update I get the notice that I have ‘reached the limit of my free news stories’ and must log in almost every time I want to read a story in the alerts section. Why can’t it seem to remember that I have a subscription and just let me in? I’m almost to the point of not using that feature in the app because it is so annoying.
I wrote that the app appears to work correctly recently and gave it 4 stars, because it finally signed me in automatically on both iPad and iPhone, without typing in the password. Well... it no longer works! Again! It won’t log me in anymore at all. Even when I type in the password. When are you guys going to hire IT people who can do things correctly? This is ridiculous!
Can’t even start an article before pop up ads totally derail you from the page you want to read and send you back to start all over....I have the newest and fastest edition iPad but their is so much downloading of ads and gimmicks it makes the page shutter and jump...and of course there is no way to cancel your account...the Gazette is a racketeering operation. Not to mention their election night coverage was pathetic.
App requires continuous logins even though we have been subscribers for some time. We have reported this issue to Gazette staff several times - always they treat us like kids and tell us to reinstall the app or change our password. Several other commenters here report the same issue. The app is broken - unbelievable that a large city newspaper owned by Mr. Anschutz can’t build or fix a simple app. We are dropping our subscription.
It wasn’t broken, but... now I have a double banner on top. One banner stays logged in, the other doesn’t. Every time I finish an article it wants me to log in AGAIN for the next one. Please fix it!!!!
On my iPhone the app in the upper right corner does not show the correct number of news alerts. Have passed this along to Gazettte personnel, but not fixed yet. Sometimes it shows a number but when the app is opened, there are no new news alerts showing.
The paper has good information about the region. I enjoy the events, things to do and see, and the ads. The paper should stop using Associated Press articles which are horribly biased. I would stop my subscription to the paper if/when a replacement is available. Objective, well-researched, current news is my expectation.
I get that local papers need ad revenue, but as a subscriber, the level of spammy ads that take over the experience and don’t recognize that I’m signed in make me likely to cancel my subscription. It’s almost unusable on mobile if you want to read more than an article or two.
This ap is not setup very well. When you first open the Ap the different sections of the paper do not show up on either screen. It is only after opening it a few times that the section option somehow pops up. Ther should be a menu function, or the sections should be accessible at the top. Look at how USA Today and the Detroit Free Press Aps are set up, these are both very user friendly.
The layout and functionality of this app on an iPhone or iPad are so frustrating that I’m going to cancel my subscription. Furthermore, the comments function of the digital replica of the print version has become nothing more then a forum for partisan shills to offer their screeds. I abandoned Twitter and Facebook ten years ago because of that.
Two problems: First the bell shows 32 items. When I hit the bell there is only 3. Second after I read an article and hit done, it shows a blank screen with a turning thing. I hit the bell or menu to exit the blank page. Why? Have exited the app and rebooted 3 times now. Call me frustrated!
I have a paid subscription for weekly paper and full online. I’m still Limited to 3 articles a week without logging in again. It’s very annoying. Once I’m subscribed I should have to constantly log on.
When this app is working it is mediocre. Poorly laid out. The notifications are bizarre, with high numbers attached. I can't get the app to work on my iPhone. All softwares are up to date, I've deleted and reinstalled it, nothing is working. My other apps work fine. This one is unreliable constantly. Will probably delete my account because of it.
I’ve been using the Gazette app for years to read the E-edition and was happy with it. Unfortunately, it is now useless. It continuously asks for my login information. Then clicking on e-edition sends me to my web browser where I have to log in again. So, why use the app? As a 30+ year subscriber, this is ridiculous! NOT HAPPY! I’m considering cancelling my subscription.
It is impossible to log in even though I have a subscription. I just keep being told it is wrong user name or password. Doesn’t matter how many times I update my password. Very frustrating and will probably cancel my subscription since I can use it
On the iPhone, the page doesn’t fit the screen. If I click on the article, it blows it up too large. Why can’t there ba a directory to take you immediately to a section of interest? Look at the Chicago Tribune. It’s much easier to read. Thank you.
Even though I have an account I am constantly getting the message that I’ve reached my limit of articles. I log in again and check the Remember Me box and am good for a few more articles. The I have to log in again and it does not remember my user name. I’ve removed and re installed the app to no avail.
For over 143 years, The Gazette has played a vital role in the health and prosperity of Colorado Springs. It is essential reading to understand the people, places, issues and events that affect the quality of life in our community.