The app guides you by giving you daily tasks to complete. The app reminds you by 10am daily of the daily tasks needed to complete. All you have to do is complete every task as suggested. I’ve done this for 6 months and it’s the best thing I’ve ever done to help benefit my daily life and keep me busy. I have had a blast with this app. The app also sets a guideline for daily diet goals you should reach. If you want to live a better way of life download this app.
Lex is a fabulous trainer. I feel like she’s an integral part of turning my health and ultimately my life around. I’m learning how to use machines I’ve never or like I’ve never used before. I love learning ways to strengthen different muscles areas. In addition I’m learning so much from the special classes that are available to me through the training program. At 55 this is perfect timing and I’m ready for many decades of active fun ahead!
Used to love this app when it worked.. I haven't been able to log in to this app for MONTHS. The only help available on the app doesn’t even work. It says to reset your password with a link they say will go to your email but then the link NEVER EVEN COMES TO YOUR EMAIL (I’ve checked every folder I have in my emails to see if it’s in spam or anywhere else) but NOTHING ever gets sent to my email to even let me reset the password to retry logging in. I keep giving up then coming back months later in hopes to see if it has resolved yet the problem is still happening. FIX THIS ISSUE. THE APP IS NOT USABLE AS IS RIGHT NOW!!!!!! Extremely frustrating for members of the gym!!!!
I’m enjoying everything so far about the club from the variety of equipment to the classes offered. I hope the facility maintains the cleanliness of the equipment and the facility, especially in the locker rooms and showers. Way to go, Edge!
App won’t open on Home Screen, getting “oh no seems like we’re having trouble opening” But when I go to App Store, type in edge, and click “open” the app opens and runs. Please fix the bug it’s been happening for awhile now. Thank you. Also on “check in history” why do the check in times repeat 3,4,5 times? It looks ugly and takes up the whole screen by being repeated. It should be more neatly coded to display your actual check in time, this way 4 days of checking in doesn’t fill up 14 lines!!!!
I have no access to the app. I’ve reset my password multiple times and support has reset my profile twice. I am forced to be in contract with the edge (you can’t cancel membership unless you are in the military, student, medical reason, or moving more than 15 ft from an edge location(all require proof)) and can’t access my benefits, care, and contract rights. Do something, people have had issues for months and support has no actual ability to help.
Welcome! At the Edge fitness they disguise 1 YEAR LONG contract as a monthly subscription! Once you sign up with them you can’t cancel! And if you want to cancel they threaten you by telling you that then will send debt collectors after you! Absolutely horrible customer service and no ethics at this company, everyone who woks there should be aware that they scam people into year long contract that they INTENTIONALLY DISGUISED as monthly subscription. Don’t know how you all sleep well at night knowing you take part of this big scam.
The app is broken. I entered my email address and tried to enter my password. It didn’t work. I attempted password recovery - and I definitely used the correct email address. The email with my recovery password never came after more than 20 attempts. Emailing customer service got a bizarre response about how proud they are of their classes on the app… and absolutely NO assistance to me to open the app. Probably canceling my membership over this.
I’ve been a long time member and I’m having trouble accessing the app. It won’t recognize my e-mail and after many Forgot password attempts, I still don’t receive an e-mail to reset. A little frustrating.
I enjoy the edge fitness clubs a lot. I tend to bounce around between gyms, following specific workout classes/instructors. The classes are great, though I wish they offered more after 5 pm and before 8 am. The app, however, does NOT work and has not worked for over a year. This makes registering for classes and using my badge to check into the gym very difficult and super inconvenient. Please fix this!!! - A loyal customer
The app is not very functional. Half the time it doesn’t allow me to register for classes, it doesn’t stay up to date on registrations I’ve had to make over the phone because it’s not working, and no location for the video workouts I’m supposed to have. Perks don’t update from the website either. Only thing that does usually work is the badge to access the gym.
The old app was great, but this new one won’t even recognize my login credentials. Even after talking online to their support staff and using a temporary password THEY provided, the app doesn’t recognize my email address as valid. I have no problem accessing their parent site with the same info, but for whatever reason, this app won’t let me access it
I used to be able to access the app but after it updated I was logged out and can no longer access it. I have sent the password reset link multiple times and uninstalled and reinstalled the app. Nothing has worked. I even tried changing my email address. I still can’t get in.
I can’t sign in. It’s not recognizing my password, and I tried to reset it 3 times. Tried going to the front counter at the gym too. Nobody can help. Now every time I come, I have to give my phone number instead of scanning my app barcode and I can’t use the women’s only facilities. Please fix! Oh- and I’m not the only one. It’s happened to someone else too.
App has not allowed me to login for months. Tested password on website, works fine. Password reset link in app does not send link, even after a dozen plus attempts. Multiple updates on the App Store since this issue began have “fixed bugs”, no resolution.
This app doesn’t work. It doesn’t recognize my email or password. I tried to reset this and never received an email for a reset link and I also checked my junk email—nothing! This gym is way too expensive for such terrible service.
I’ve been trying for weeks to have a new invite/password reset sent and nothing ever comes to my email address or junk folder. I’ve double checked with the front desk and they confirmed I’m using the correct email on file.
I am a paying member, and I cannot get the “password reset/resend invite” to work. The local club is not helpful and the billing company does not work with the app. Very frustrating. The switch to this app will lead to me canceling my membership due to the poor customer experience.
I’ve tried to sign in multiple times and it’s not recognizing my email and password. I’ve tried to reset it but it doesn’t send the reset email. I’ve confirmed my email and password through sign in on their website. FIX THE APP!!!
What was great about this app was that you could load the barcode onto an Apple Watch. With a recent upgrade the barcode is gone. So now I have to either give my phone number at the desk or bring my iPhone into the gym.
Unable to sign in to app, I haven’t been able to sign in for months. Every time I reset my password, it says an email is sent to reset the password but no email is ever sent to reset my password.
There’s no reason I am spending this much money on a gym membership for them to have an app that doesn’t even work. Members can’t even sign in so what’s the point of having an app? Wish they just kept the old one. Total waste.
Cant sign in to use the barcode so now i have to give them my phone number every time i go in. i’ve tried resetting it multiple times with no luck. really annoying.
Unable to link to membership and no one at gym is knowledgeable to help No phone number to assist to help And when you ask at the club the respond is the App is never working most members don’t use app
Yeah this app literally doesn’t work. I’ve been trying to log in for months and I can’t. Don’t get an email (checked spam) when I ask to reset my password. Old app worked just fine for me!
Like the title says. App doesn’t work. Reset link doesn’t send an email. Login via the website is fine so I know all of my info is accurate. Someone absolutely dropped the ball here.
Their previous app was much better. I’ve been a member since Feb 2019 Can’t access this new app. I’ve done the resend invite/reset password option countless times and it never shows up. Do better.
Cannot sign in! After many attempts I have just deleted and dug my tiny fob out and put it on my key chain. Hate that option too, but better than messing with an app that doesn’t work.
Trainerize credentials are not accepted, multiple resets still cannot access. Will have to request a new key tag since I can’t sign in with my phone indefinitely…
Ummmmm i cant not sign in & I use to use my barcode on the old app all time. I tried sending the invite to my email address and it doesn’t come. This is inconvenient please fix asap.
Have tried resetting my password but it won’t even send me an e-mail..had 0 issues with the last app but the new one is TRASH, can’t even access it, waste of space.
Not letting me sign in. Clicked link to reset the password multiple times, password is successfully reset, but app continues to reject saying incorrect username/password
Joining all those that can’t sign in. I will be cancelling my membership if this is not fixed soon. Front desk was clueless and rude when I asked for assistance.
With The Edge Fitness app, you can start tracking your workouts and meals, measuring results, and achieving your fitness goals, all with the help of your personal trainer. - Access training plans and track workouts - Schedule workouts and stay committed by beating your personal bests - Track progress towards your goals - Manage your nutrition intake as prescribed by your coach - Set health and fitness goals - Message your coach in real-time - Track body measurements and take progress photos - Get push notification reminders for scheduled workouts and activities - Connect to wearable devices like Apple Watch (synced to Health app), Fitbit and Withings to sync body stats instantly Download the app today!
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