4–final review: The app is mysteriously back to a version that is usable. I say finally because all the difficulties made me realize I don’t really need this paper. When my subscription runs out I’m probably going to call and make sure they cancel it. The app is readable now. Some days the current paper wouldn’t pop up. I don’t know if that part is fixed yet. Only time will tell. 3–After reviewing the app last week and being asked to send screen shots I have yet a new issue and I’m removing a star. Now a google ad pops up on the bottom of the screen. When I try to close it, it asked me to give feedback. When I do I am left with text still covering the paper—“Ad closed by google.” And it’s still a small paper not filling my screen so no joy there. —————2–I had trouble with the app and was told uninstall and reinstall it. Now I have a weird tiny newspaper page in the carpenter of my iPad. Too small to read and I can’t switch pages without going back to the tiny page between EVERY Page. Hope this is fixed soon. It’s almost unusable. —————1–earlier review: This update is great! Two days in a row I have read articles without accidentally going to story mode. This was especially wonderful for the comics. Thank you! Earlier review: The app has improved greatly. Navigation through the paper is much easier.
does not scroll correctly, unremoveable overlay ad with paid subscription
I often cannot scroll down (swipe up) to view rest of article until I swipe down a little. Similar situation when trying to stretch/expand view. Have to pinch a little first. This is all in main view. I also have an unclearable banner ad at the bottom of screen even though I'm on the paid subscription plan. Deleting app and reinstalling only fixes this for a short while. iPad5, iOS 11.2.1.
Over many months…well, probably years… I spend more time deleting your app and reloading new app…and/or talking to your customer service…than I do just reading the paper. Your management of the electronic version of the paper is abysmal!! How hard can it be for you to provide the daily version of the paper to me? I just want to read the electronic version on my iPad. Wait!!! once again, you’ve got a great new experience for me, but the paper is down (you’re sorry). Try back later. Or…delete the app and re-load. The good news is I can do that in my sleep because Ive done it so many times.
So last week’s update fixed the private relay fees error bug. It also kicked me out and required me to log in again But, my login credentials are rejected, when they are correct. Deleting and reinstalling the app does nothing. And once again, tech support is still unresponsive. Apparently a bad review is the only way to get any help, if that works. We’ll see… Update: after more than another week, still no contact from anyone about this login issue. DO NOT BOTHER TO USE THIS APP. Technical or Customer service does not exist.
Newspaper content on my wife’s iPad is blurry if she chooses “Read Now” and if she downloads the content she cannot expand it with typical iPad finger gestures. When you app loads, all newspaper content is limited to a two inch wide window that cannot be expanded. I have been to the local Eagle office in Wichita, KS and was informed that someone from California would call me to resolve the issue. No call, no technical support phone number, so we are about ready to cancel and request a refund. Sad thing is, this app was working great in the past, but some dipstick keeps trying to “improve” it.
It’s difficult to keep up on current events because app is so full of old news stories. Even the “latest news” section is mostly old news. Additionally, the same stories appear under multiple headings so you keep seeing the same stories day after day, section after section. The eedition of the printed paper is better but they switched to a browser-based system where half the screen is wasted on ads and navigation bars. On mobile devices it’s like reading through a keyhole.
New updated version still has problems. It’s layout on my iPad makes it very difficult to read. With half the screen being allocated to ads it is next to impossible to read the paper itself. And when you try to either move or in large a section of the paper the screen jumps forward to next page. Very frustrating and to the point that if not fixed we may just dump this service.
I bought a new iPad thinking my old one was just too old to work properly with the eEagle. I guess I was wrong. The print is blurry unless you click on individual articles. The obituary page is blurry all the time and does not enlarge when you tap it. The comics are unreadable unless you enlarge and then the strip is too big for the space on the screen. I am very disappointed in this app. Not sure how it ranks a 4.3 when most comments are much lower.
Edit: I see their response. Please know that I’ve been in contact with them fir months. They are useless. They will never stop taking $13 out of my account. I’ve spent hours by phone and email. I will have to cancel my bank account and redo all my banking. I was just wanting to take a break from them, I liked them before this, but obviously I won’t ever give them my money again, once I get them to stop stealing it.
The content management system this organization uses to present news and editorial information is poorly organized. The same information automatically appears in several locations, which is inefficient for the reader. Insufficient resources are being dedicated to support this app, even though the corporate owners claim to be migrating to a “digital-first” journalistic and advertising product.
Especially considering how much I pay for my subscription and they can’t even get my paper here half the time talk about salt in the wound when you finally get desperate enough to resort to the app for your news / access to the news you pay for and you get met with this dumpster fire of an app. 2 years I’ve had it and it’s gotten no better . My free content apps blow this one out of the water so frustrating
I prefer to read the print version. This app is a significant downgrade from the previous version. Selecting the option to view the print version takes you out of the App and into your browser and is terrible to use. Give me a version that allows viewing the print version within the App and functions like the old App. I will likely not renew my subscription if this is not fixed!
My husband has always gone to the comics first. If he touches the little square to get the page that looks like the newspaper, the print is so small that it cannot be read. Also, part of the page is covered with ads.
I try to read their stories on Fb and get told I cannot without a subscription. Ok. Fine I open the app and try to read it there and get the same thing. It’s frustrating to say the least. So I see no reason to keep the app or bother with them. I can get the same information from any of the local news stations
Your app has issues. About a week ago, every time I open it , I get a pop up for a ad of a movie and it won’t let you close it out. Just repeating over and over. I don’t even have to click on an article and within 10 seconds, the pop up ad that won’t go away shows up
I pay for my subscription but still have too look at stupid adds while I'm reading a site that is already cluttered with with non-news items. The site is very hard to navigate and find what your looking for. The articles also cannot be enlarged to offer better reading. Very poor site.
I agree with many other reviews that things aren’t working very well. I get blurry screens on my iPad as well. Also, when scrolling content in the paper version the screen will freeze. I’ve found if you advance a couple of pages then go back, it works. So in general things are poorly presented.
If you get the “Error Fetching Feeds” issue, you have to turn off Private Relay in your iCloud settings to get it to work. I value my privacy, so I won’t be turning it off. Please consider fixing this.
I will be reading in traditional newspaper view, accidentally touch something that takes me to more of a mobile view, and then nothing I do gets me back to newspaper view. The small newspaper icon does not work when this happens. It is infuriating!
How do you make a poor quality paper worse? Put out a terrible app is how. Slow loading, jumps around page, difficult to read the paper. Not much left of the old Eagle Newspaper, now the app is even worse then the news.
The new digital Eagle was initiated on October 1, 2019, is a good excuse to go back to paper... not only is it hard to access, it is also almost impossible to read. I hate paper, but this software makes me want to give up the Eagle or go back to paper... horrible!
The Eagle recently “improved” this app. Ha! The “newspaper” version comes up unfocused and the is supposed to sharpen up I guess. What it does on my wife’s and my iPads it stay unfocused. It does the same thing on my iPhone. Good grief, fix this app before we decide to cancel the subscription.