I was slightly hesitant seeing some bad reviews on here and not being familiar with TickPick, but decided to take the chance and I’m so glad I did. TickPick is offering a product no one else is- ticket resale without insane service charges. The only other place with no fees is to trust someone on Craigslist rather than trusting an app with a 24 hour phone number and a support system in place. Obviously they can’t control bad people coming and using their app to sell, but anytime it’s happened they seem to have responded and tried to remedy it. My personal experience was great. I bought $850 tickets a few days before an event, and realized the very next day that I got them shipped to my billing address across the country, rather than the state I was currently in and going to see the concert in. As soon as I realized my horrible mistake, I called and the representative I spoke to got everything sorted out for me within minutes. It’s hard to take a chance on something that might not be as common a name as some of the other apps out there, but I’m glad I gave it a try and will absolutely use TickPick again in the future. I urge you to try it as well, the other apps just can’t compete because of their service charges.

5 years ago, @Lond0nC

Don’t Waste your money!!!

I also 2 tickets, got to the concert and 1 didn’t work. Neither one of us went inside. Took almost 2 months to get a refund and was only refunded for 1 ticket. They tend to take the sellers side even when they sell bad tickets. I’ll never buy tickets from this app again. It seems like this is a common problem with this app. Wish I would’ve seen the other reviews before I wasted my time, money and new outfit!... FYI the developer’s response says exactly what I said🙄. 1 ticket didn’t work, 1 did work. I couldn’t use the 2nd ticket because obviously I wasn’t going to go into the concert without my sister or let her go in alone. Therefore, I requested a refund for BOTH tickets that same night, before the event even started. I was told that the rep would handle my requests, but because they took 2 months to resolve the issue, I couldn’t get refunded for the 2nd ticket because they weren’t able to get their money back for it. They could have easily re-sold my valid ticket that night, because I wasn’t the only person that got scammed. . So in the end, I missed the event, got the run around for 2 months AND lost the $223 I spent on that 2nd ticket.

2 years ago, shivdoodle

Absolute worst way to buy or sell tickets

I bought tickets to a concert and ended up not being able to go. I went though the process to sell them through tick pick. Someone bought one of my tickets so I followed the steps to transfer them. The person emailed me that they couldn’t access the tickets. I spent hours emailing them back and forth. I reached out to support about 5 times and never got a response. I forwarded my ticket PDF, took a screenshot, added the buyers email address to the ticket invite page… nothing worked. I received one voicemail from support, not in response to my emails but rather telling me the buyer can’t get their tickets and that I needed to transfer them through ticket master. However, I don’t have tickets for this event in ticket master, they only exist for me through tick pick. Hours later I forwarded all the tickets I had purchased (3 total) to the buyer who only purchased one ticket to make sure they could get in. I then got another voicemail from tick pick saying the buyer was at the event and unable to get inside and that if I didn’t transfer the tickets properly I would be charged. I once again reached out to support and got no response. I then woke up to a $25 charge because I inconvenienced the buyer. I cannot stress enough that this was the absolute work experience I’ve ever had with any company. They provided no instructions or support and then charged me for their errors.

4 years ago, Rumecu

Terrible Customer Service

I have previously ordered tickets from Tick Pick and was very happy with them and referred several people to their site. On January 5th I ordered 2 tickets to a concert scheduled for February 15th. I purchased the tickets and my credit card was charged. The next day I get an email explaining “Don’t worry, but your tickets will be ready for email on February 12th” Not only was it only three days before the event but it was after our anniversary. This had never been the case with any previous orders and I was concerned I wouldn’t get them at all. I went ahead and bought tickets from another site. I sent an email via their app explaining everything and that I would like a refund. This was more than two weeks ahead of the event which would allow the seller to resell the tickets. I never received a response. I received the tickets and since email didn’t work I called and stayed on hold several minutes only to be met with a Customer Service Rep with major attitude. “Adeleny”. She cut me off before I could even explain the circumstances and she told me there was nothing they could do (or seemed to want to do!) I asked for a supervisor and she told she was the supervisor. I asked for someone above her and she told me there was no one else around. I asked to hold for someone else and she explains there would not be anyone available for 3 hours! Seriously!!! I am out almost $200, needless to say I won’t be using TickPick again!

4 years ago, beckermjulia

pleasant surprises!

I was hesitant to use this app after a stranger suggested it to me. My coworker had lied to me about having tickets to a very important show to me, and I was desperate to find face value tickets via resale websites like stubhub, etc. without paying a ridiculous fee. After making the purchase for two tickets on TickPick, I was kind of confused on why my tickets were not transferred to my flashseats account right away. I then realized that the seller has to “approve” the purchase; even though my money was already processed, and my tickets were “100% guaranteed” by TickPick. I waited 48 hours for my tickets to be transferred, but nothing changed. I had 24 hours until the show, and I wanted to be sure that my tickets were secured, so I called the customer service line for help. The woman was able to contact the seller and have him transfer my tickets at that time, thankfully. I can see this app being sketchy if the seller is not reachable, but in my case, it worked out just fine. The unfortunate part of this story is that my show was cancelled :( I was super bummed, and I didn’t think there was any way to get a refund because of the whole third-party resale thing.....until my purchase was automatically refunded to my card!! I was so happy and relieved to see that. I didn’t even have to contact anyone for this refund. Will definitely use this app (with caution of course) in the future! Thanks TickPick!

4 years ago, Pondo20

Don’t use

If I could rate a 0/5, I would select that. I purchased tickets from them for a concert. 3.5 hours prior to the concert I tried to download my tickets. For the next 3.5 hours I was on hold or calling repeatedly to try and get through to customer support to fix this issue. (If you call and nobody is available after about 10 minutes, they kick you off the line and you have to call back and start all over again.) The concert started at 7pm and at 715 I was still dealing with someone trying to get the link to work she told me she had to hang up and someone would call and email me my tickets. At 730, I called the call center and they were closed. I never received a call back or an email. We travelled three hours for this concert, got a sitter for the kids, and had a hotel with the expectation of being able to use the tickets they sold me. At 745, I went to the box office at the arena and got a second set of tickets. We made it inside for the last song of the opening act. The next morning I called customer support and they initially told me they wouldn’t refund my money. I told them all I wanted was my money back for the original tickets and if they fought me, I would demand the cost of both sets of tickets and my hotel room. At that point they begrudgingly refunded my original money. Never again Tick Pick. Save yourself the heartache and disappointment.

2 years ago, jmball19

Not worth the stress

If i could leave a zero i would. I would rather pay ticket fees and have my tickets in hand at time of purchase than have to wait until right before the event date. Ticket pick says “your tickets will be delivered with ample time before the show” 25-48 hours before it usually and they will notify if you anything changes. I bought the tickets back in September. Watching the 48 and then the 24 hours tick away while constantly refreshing my email was a stress and anxiety that was not worth not paying a ticket fee. The morning of our show (8 hours before started) we still had no tickets and no communication from the seller or tick pick. I finally sent an email and i did get a prompt response saying the tickets would be at will call instead of digital delivery. That’s totally fine but i hadn't of asked i wouldn’t have known to go to will call and ask for tickets. We saw the show in the end and it worked out but the lack of communication and instruction from the seller and tick pick were not worth it. I also upgraded our seats and found at the box office that the ticket price was 84 each. i payed nearly 300 through the app. The upgraded seats were 135. So it would have been cheaper to buy tickets through the theater and not waste my peace of mind and money be using this service.

4 years ago, appoligizeToWhomIref

Don’t get burned

Sorry for length but wanted to shared so you will never have to deal with this. I know I have told a bunch of you to use tickpick for tickets. I hope all has gone well. I may NEVER use them again. Sunday we went to ram/49er game and were declined entrance. The gate attendant sent us to will call/customer service. After waiting in all those lines and showing my tickets in my ticket master account, they told me there was nothing they could do I had to contact Ticketmaster or who i bought the tickets from. After a few hours and not being able to get a hold of anyone to help, i bought new tickets from the rams will call. While i was buying the new seats, the ram customer service agent finally told me the season ticket holder used the tickets for entrance. The new tickets happened to be in the same section. I went to the seats. A woman with an empty seat, nervously told me that the seats were her’s and her husband’s season tickets. They never sell them. Finally today i heard back from tick pick. They talked to the owner who said they properly transfer the ticket, and the tickets were used for the game by the buyer. So, now I have to prove I didn’t use the tickets!!!!!!????!!!!! I heard a friend is going through the same thing with the LSU football game last weekend with them as well. Lesson learned. Wanted to share so you don’t get burned by tick pick too!!

4 weeks ago, demon in the rough

Trash

This company is garbage. They allow their resellers to wait less than a day before an event to provide tickets no matter how far in advance you buy them, and then the seller can reneg and offer sub-par tickets compared to the one you bought. So I reluctantly accepted the worse replacement ticket 30 mins ago and still haven’t heard back. And now I’m about to head into a different show that won’t end until after 11 pm, with no clue as to whether or not I will actually get a ticket. Other ticket sites have a MUCH better policy of providing reparations for scammy sellers. Do better. It’s been 3 hours and no response. Update: It’s now midnight, six hours after they sent me the email telling me to confirm or deny the replacement tickets asap because they can’t guarantee them, and they just decide to ghost for the night even though I messaged within five minutes. If you’re going to allow your sellers to ghost like this then you need 24-hour customer service with a priority on people who got scammed out of tickets with less than 24 hrs til showtime. This is absolutely atrocious. Any other ticket company would have had tickets in my hand already that they charged to the seller. But here, they let the scammy resellers have all of the power and don’t even give you a way to anonymously message the seller.

5 years ago, Matt44442222

Invalid tickets at the gate

I had heard a lot of good things about this app but when I used it for the first time, the ticket I purchased for Beyoncé’s concert turned out to be invalid at the gate! It was quite a bad experience to be refused entry at the gate. Despite their promise: « authentic, valid tickets backed by our 100% money back guarantee » I have not received a refund. The reason I am given is that an investigation is still pending. So basically, in addition to selling me an invalid ticket they are now insinuating that I am lying about it. I also want to warn you that despite the text written under « the TickPick guarantee » that states « what if my tickets are invalid? [...] we will do our best to locate comparable replacement tickets. [...] » this means they will google it and check if YOU can purchase an new ticket with YOUR own money. Nothing you can’t do with your phone nowadays. So while you are in front of the gate with your invalid ticket, they will do nothing that really helps you. They will not replace the ticket. In fact, in my experience, they will not do anything, they won’t even trust you and issue refund. So don’t be fooled by the wording on their website, you are taking as much risk as you would on Craigslist. Don’t buy any expensive ticket unless you are prepared to loose the money.

4 years ago, Dan the man that got scammed

Do not trust this company - use Ticketmaster

I used to think this app was the go to place for tickets with their “no additional fee tickets” and they had saved me money many times. However that all changed when I purchased tickets for the Bengals Cardinals game. My tickets always came straight to my app for quick and easy scan, that didn’t happen with these tickets. I was given a notice that I had to “click this link below” to accept my tickets and low and behold the link wasn’t even clickable! I then spent 3 hours on hold when I called for assistance and got a voice recording telling me “no one is available to take your call please try again later” I was desperate to get into the game so I then purchased 2 more tickets hoping it was just an error with my first purchase, same thing happens. At this point the game had already started. I then called the next day, got ahold of someone, sent in an email with screenshots documenting what had happened and what was their response? They send me a link for the tickets and tell me to enjoy the event...an event that had already passed showing they have no idea what they are doing. I want a refund for my tickets I can assure you this will not be the last review I leave if this isn’t addressed. Thanks 😊

1 year ago, Br@ndy12345

Don’t Expect to get paid

I purchased my tickets; they were the wrong state. I put them up to re-sell, and they sold the night before the event. I was prompted to transfer them and then enter how I want to be paid, so I did. On the day of the event, it was cancelled, AFTER I made the sale. Now, if the event is cancelled/rescheduled, you’re entitled to a full refund if you cannot make it; but if you sell them and it’s rescheduled, they withhold your payment for 2 weeks AFTER the rescheduled event. It’s ridiculous. Regardless of how much or how little the tickets cost, consumers are entitled to their money in a timely manner. I would not suggest anyone buy or sell tickets thru these guys because if inclement weather, that is out of your control, dictates the event, you won’t get your money. What if the person who bought them from you decides they can’t attend the rescheduled event? Do they get a refund immediately? Idk, but it’s ridiculous that the seller has to wait months (potentially) due to something out of their control. Avoid this service if you can, it’s been nothing but a headache and I’m not the only one. Just be aware of the games being played with your money with a service you trusted.

5 years ago, gmowest

Worst experience ever !! Zero stars!

Purchased my tickets in July to and Eagles vs. Buccs game in September. When I purchased the tickets I was told I would get and e transfer two days before the event. As I walk into the event I realized my tickets wouldn’t download , not in my email ( searched spam and delivered), their website, or app. Frantic I was told to head to customer service. We waited and then were told since all we had was a guaranteed seat together with our row and letter . I had no barcode or anything besides a receipt that I did in fact pay 300 dollars for them . THATS IT! I called after I had paid another $200 dollars to get in the game . When I did contact the company, I literally don’t think I've been giving such bad / rude customer service in my life . I demanded they give me a refund, because I absolutely never received anything . They did ask if I checked Ticketmaster . I replied why would I check ticketmaser when I bought the tickets on your app. Repeatedly was interrupted and condensingly talked to. He talked to me as if I was some idiot . Did nothing to help at all ! Had to get my bank involved. Advised to never buy again from the customer service at the field. (*Fraud* , looks like it’s is a trend with them)

5 years ago, Brys Brys

Answer to my problems

I was about to buy a pair of tickets on LiveNation until I happily went to my cart and saw my total price JUMP from $130 to $180!!! NO ONE should have to pay $50 in *mystery fees* every time they want to have a good time. I couldn’t get myself to waste $50, so I started browsing other options. I fell upon TickPick and found way better seats for the event (and get this) for CHEAPER. Of course, I cautiously reviewed TickPick’s policies/feedback/reviews before finally purchasing the tickets... WITHOUT THE STUPID $50 HIDDEN FEES. While I admit I DID hold my breath until I was actually through the gates of the concert venue, everything went smoothly and we had an amazing time. (Oh, and I used the saved $50 to buy us parking and drinks for the night. A much better use of that money in my opinion!) I promptly received my tickets both in an email and electronically after I purchased them. Very happy with my experience overall and would use TickPick again.

5 years ago, pabrahamson

NEVER GOT TICKETS!

I bought 3 tickets to the Cubs game. I never got the tickets sent to me. I bought tickets before and worked smoothly, showed up in the MLB Ballpark no problems! This time it did not. I got an email confirming the order and “the tickets are out for delivery”. They never showed up in the Ballpark app and I never got an email like the first time I got. I called Cubs Fan Services and they confirmed I did not have the tickets AND EVEN SENT ME AN EMAIL SAYING THIS. When I called customer service, Connor, the agent helping me, treated me with so much disrespect. I was trying to explain to him my situation and I was continuously interrupted. He told me over and over that I received the tickets. Would not listen to me at all. I bought the tickets because of the buyer satisfaction guarantee TickPick has. If I would have known that I would have to spend over 1 hour talking to customer service on both TickPick and Cubs customer service going back and forth and then at the end not even get tickets to the game or even a refund I definitely would not of bought the tickets. I let down my 2 friends because I had to tell them I never got the tickets. My friends and I will not be buying tickets again from TickPick.

4 years ago, Jack Roach

VERY GOOD NOT A RIP OFF

I looked at StubHub, seat geek, ticket master, and other company’s and they all charged way to much for the same ticket I got when I used TickPick. The price alone for the other company's was insane and then when the fee was added it was not even worth it. I bought tickets for a Yankees game the night before and got 2 amazing VIP tickets for only 200!! I was first going to buy tickets off seat geek but they were 435 dollars and a 40 fee rate was added on top of that. So I went to other websites and couldn’t find a better deal. However, I when I was going to purchase the tickets from seat geek they raised the fee rate. Tick Pick is by far the way to go. No one wants to admit it because they are all paying people to write good reviews about their own company’s when they are all scams. I hope this helped people do not get ripped off and I know I will definitely be buying more tickets from Tick Pick. Keep up the good work!!

4 years ago, rachelsvea98

Quite the experience

I bought tickets for a concert on TickPick because they were crazy expensive on every other website. I purposely did mobile order because the concert was in 2 days. I got an email my tickets had shipped and I immediately called customer service to get them rerouted because my shipping and billing addresses were different. At this point they never asked for my shipping and were sending them to my billing! TickPick called FedEx to reroute them but it was ultimately unsuccessful. I then called the next day and told TickPick what happened and they said they couldn’t help me. I then explained I ordered mobile tickets and I was given printed tickets and they quickly got me a different set of mobile tickets so I could enjoy the concert that night. Glad it all worked out and I’m grateful they were helpful but it would be nice if they didn’t advertise tickets as mobile when they’re not.

5 years ago, coondub

Would rate 0 stars if possible

I purchased tickets to a hockey game on here, I show up to the game and the tickets I purchased are invalid. I went to the box office of the arena and they told me that the tickets were through Ticketmaster and nothing showed on their end that they were ever transferred to a new owner. I was forced to buy new seats, luckily I was able to get the last 2 seats together for a playoff game. I called TickPick support and they claimed there was nothing they could do over the phone and told me to email my situation with pictures of my receipt for my new tickets and “something in writing” from the arena showing that my tickets were invalid. I was told by the manager at the box office that they could not supply that and that they have problems with tickpick often. I sent everything over to tickpick via email with all information they requested on Monday. It is now Wednesday evening and I still have not received any type of reply that my situation and is even being looked into. At this point they stole $320 from me. The app itself works fine, the company and customer service is a joke. Use stubhub and just pay the fees, it’s worth the extra money.

3 years ago, Bryan00173

Poor Service - Company Does Not Right

Purchased 4 tickets to Billie Eilish concert in Brooklyn in March 2020, which has been postponed indefinitely due to COVID-19. It has now been over 4 months since original concert date and still no reschedule date on horizon. Being in NY, this concert will likely not happen for 1 year or more from now. I requested a refund and they refused, even though TicketMaster offered refunds to the original ticket purchasers. Given the circumstances, at some point TickPick should do the right thing and eventually refund customers, but they will not. I will never purchase tickets from them again, and I would not recommend them to others. ** Reply to their response: You are “unable” to provide a refund, or choose not? I believe it is the latter. A temporary postponement is understandable, but the concert has been already been delayed for over 4 months and will likely not happen for a year or more from now. No live events with large crowds will happen in NYC anytime soon. Doing the right thing by your customers will gain you more loyal customers in the long-run. Being greedy and unreasonable will cause you to lose business.

3 months ago, Rissyricky

Lewis Capaldi, Post Malone, Taylor Tomlinson

I used ticket master for a view things before but it was extremely expensive, the fees were outrageous, and made me open an event once and decide I couldn’t go because it was too unreasonable. TickPicks has been HUGE for me! I knew Lewis Capaldi was coming to Chicago and I knew I couldn’t afford it. So out of a shot in the dark, I tried TickPicks a week prior to his concert. I got two tickets for my husband and I to see one of my all time favorite artists for $90 a piece?? Are you kidding me??! It was such a blessing for us. Now I knew Post Malone was coming to WI this summer, but every time I looked on Ticketmaster, it was $150+ per ticket! I looked TODAY on TickPicks TWO DAYS PRIOR to him coming to WI, and got tickets for $65 per person?! Literally insane and it made my husbands whole week getting to hear he was gonna see his favorite artist live for the first time! THANK YOU TICKPICKS

4 months ago, SmileHoya218

AGUST D EXPERIENCE

I was really hesitant in buying Agust D - D Day Tour tickets for LA, as they were so expensive. My boss recommended me to use Tick Pick and I didnt really trust it specially because there’s so many scammers out there and it’s just not fair to pay extra fees for non sense. As a desperate ARMY who didnt want to lose the opportunity to see Yoongi before his MS, I finally took confidence and bought my tickets in an available section, mind you, the Friday night before the concert on Sunday at the Kia Forum, and without knowing, I ended up being NEXT TO THE STAGE on a VIP seating with a server and such an amazing view of our Yoongi! 💜 I trully regretted for the first time not having a Samsung 😂 The best part (besides that BTS Rap Medley) was that I didnt have to make such long lines for the restroom as there was a private restroom for my section! I could easily help my mom who’s currently using a cane to walk (she’s an ARMY too 💜) Since then, I have recommended this app a thousand times! And now my best friend got her VIP Tickets to see Paramore, her favorite band! For pricing let me tell you, this is re-sell, so its going to be based on whatever the reseller is giving it out, however, prices changes and decreases notoriously! (these tickets were cheaper than GA in ticktmxstr and I didnt pay for extra fees) Thank you for letting me be at the concert, Tick Pick!

2 years ago, JJ6739

Buyer beware! Tickets never delivered. No refund given.

We purchased 4 tickets to an NHL game on 5/5. Tickpick sent an email saying the tickets delivery would be completed by Ticketmaster, but the we never received an email and tickets never showed up in our Ticketmaster account. We tried contacting TickPick multiple times prior to the game but we always disconnected after 20+ minute hold times on their service line. They could never produce the proof email that the tickets had been delivered and refused to offer any kind of a refund despite their TickPick guarantee. Their guarantee is worthless as was their customer service and their support line. I dealt with them for a full month trying to resolve this issue, but at this point I’ll be taking all future business to a competitor. I had used this service for years and never had an issue. And I understand sometimes problems occur and mistakes are made, but to punish your customers when you fail to deliver a product that was paid for is nothing less than theft. Buyer Beware! If you do not receive your tickets don’t expect any help or refund.

1 year ago, petemsr

Best price of all the apps for my game

I was watching some Atlanta Braves tickets, and the same seats were listed on all the ticket apps. TickPick was the best price, then Gametime, slightly more expensive but about the same price were Seat Geek and StubHub. Vivid Seats would not show their final price without buying the seats?!? It did not look like it would be a very good deal on Vivid Seats. I got the tickets on TickPick, and the link allowed me to upload them on the Ticketmaster app. I deleted vivid seats off my phone. Why do they refuse to be upfront about their fees? The savings for the two tickets was about $35 total. Exact same seats, and clearly the same seller since it was the same seats on each app, and they disappeared from all apps after I bought them. Shop around and save yourself some money, maybe it will be as obvious for you to use TickPick as it was for me.

2 years ago, jessapat

No Guarantee !! Worst service

I had used this app in the past no problem. But after the incident I had this week I will never use this trash platform again! I bought my tickets the night before my baseball game and I reached out to tickpick support the day of the game as the seller hadn’t forwarded my tickets. Support got back ASAP and was like “we will contact the seller now to send them” blah blah. They never contacted the seller. In fact by game time I had yet to get my tickets so I had to wait in line at the stadium to get new tickets which were double the price. But it gets better tickpick pulled my money instantly and gave it to the seller even though I never got my tickets. I’m livid, I will go back to using StubHub and vivid seats as they have a better support team and process. Just a heads up their support team is horrible and there is no guarantee that you will get your tickets you buy but they will still take your money! We are in a pandemic and some of us put money aside to enjoy theses events and it’s sad that I’m out money I saved for months because this website won’t refund my money.

12 months ago, CncrtG

Worth Giving a Try

As many others I was also hesitant of trying this app. It’s relatively new and it seemed too good to be true. Here’s the thing: the tickets already have the fees included, it’s not like you get them at a special prize. Also, this is more like a reseller hub; it’s not like other apps like Ticketmaster or StubHub, you’re most likely buying tickets from another person. Now, the good thing about TickPick is that the price you see is what you actually pay. I bought two tickets on the same day. I received my eticket for one of them almost immediately, but the other came close to three days before the event. Also bare in mind that you are not able to select the seat you want. Unlike other apps TickPick doesn’t let you know which seat you got until you buy your tickets which might not be that bad.

4 years ago, TheHonestReviewer3836

Never got tix- 0 customer service

We bought 6 tickets to the astros game, I got two emails saying transfer had been initiated but not the final “Congratulations” email with the actual tickets. The instructions asked me to download the MLB app and sync account to retrieve but it wouldn’t- because the transfer was never complete. Tried calling TickPick customer service, didn’t ring- went straight to a recording. When I spoke to the box office, she told me the tickets had never been fully transferred and were still under the name of original season ticket purchaser- they couldn’t do anything about it. We ended up having to purchase 6 more tickets! 😡 The next day I tried contacting tickpick service again, sat on hold MULTIPLE TIMES because it would disconnect me after holding for 5 minutes. Tried emailing the seller to no avail. I will be filing fraud on the card the tickets were purchased on. Update- Nearly 4 months later I get a response from tickpick stating they’re available from 9-9... as if I didn’t try to call them! This is of no help when no one answers the line. Thanks but no thanks for your bare minimum “efforts” to help.

5 years ago, AWW yeha

Charged $400 for Tickets that Tick Pick still has listed for Sale

Update: I spoke to Michelle at Tick Pick on February 26. She immediately issued a refund, which was a welcome relief, and I was able to successfully purchase my tickets. I very much appreciate that Tick Pick made things right. **** On February 25, 2019, I tried to purchase concert tickets and Tick Pick charged me $400. However, the tickets I paid for are still for sale, my app shows no record of the sale, and I have received no email confirmation. Spoke to Tick Pick agent who also could find no record of the transaction. My Mastercard sure as heck got record though 😡. Apparently only certain employees can view Apple Pay transactions, which I only used because the app would not accept my billing address, which was CORRECT. Total B.S! I’d better be getting my tickets or a refund first thing tomorrow. Very angry that I was falsely charged.

5 years ago, Smhavemeier

Seller Never Confirmed Tickets Twice

Seller never confirmed tickets twice. Called customer service as the event was only hours away - they couldn’t help, left us on hold forever and only gave a measly $10 gift card, which we used to buy our next set of tickets, which we purchased (for the same event) in a panic and those were also not confirmed so we went back to customer service again and I think they maybe gave us only a $15 credit the second time. Didn’t end up getting our tickets to that event from TickPick at all. We had to order tickets from a different site which of course cost us so much more because it was the day of the event and we had bought our first set of tickets from TickPick in advance. Used to love this app but not so much anymore after that experience. Boyfriend deleted the app from his phone because he was so angry.

5 years ago, Mommy, not runner

Let us rate sellers!!!

There should be a way to rate sellers. I paid 385/ticket for electronic transfer tickets. I needed the E-transfer because I wasn't going and the tickets were a gift. After purchase, I was informed that transfer wasn't possible. So, given "Matt's" number, he says he will meet them at the gate so I don't have to worry OR I could send them to his hotel where he'll give them a parking pass. "How much for the pass?" I ask. "Nothing, I'll just give it to them" he replied. I told my brother all of this, so I was mad when he told me later that, "That guy didn't give us a parking pass because he said we hadn't paid for it." Overall, it was not a good transaction, but there is no way to know before you buy. Other times, I've had no issues. I just want to be able to rate crappy sellers. TickPick and their customer service have been pretty good. In fact, I'm going to change my rating from 2 to 4 stars.

5 years ago, Sunlight6

Happy Customer

I have noticed several bad reviews of people saying do not buy. And reading them, I see many issues are not the fault of TickPick. So don’t think it’s all Bad. I want to share that I have Bought a Total of 25 different Tickets from this site, that included Seahawk Games, Mariner’s Games, Music Concerts, and Parking, over the last couple years or so. And 23 of those Tickets were for pasted events, that I used with No issues at all. And 2 of the Tickets are for a future Concert, that I look forward to seeing. I have had Great success using this site, good prices, awesome seats, and Zero Issues. Just wanted to share, that this site has been Great for more people, then it hasn’t been. And I would recommend it based on my experiences with it.

2 years ago, Ytfhuuniifdfg

Don’t let them fool you!

I spent $860 on tickets to an NFL game with TickPick, because they were a bit cheaper than Ticketmaster or SeatGeek. Unfortunately, I was not able to access the tickets and was forced to buy ticket at the stadium. The customer service during the process was by far the worst customer service I’ve ever experienced, which is saying a lot being that I’ve dealt with companies like Comcast before. I was supposed to be able to access my tickets via a transfer link to Ticketmaster, but the link was broken. I reached out 48 hours before my event started and all their customer did was suggest that I try a desktop and send the same broken link again over the course of those two days. I also tried to call their “7 days a week” phone line and, after waiting on hold for 30 minutes, was met with an automated message that said I had to email them. Their email response times took almost a full day to get back to me so I knew I was probably out of luck. TickPick is now ignoring my emails about getting compensated for tickets they never provided. The entire business model for companies like Ticketmaster or TickPick is to connect customers that want to sell tickets with customers that want to buy them, to ensure that the tickets are verified, and to provide a reliable way to access the tickets. Tickpick failed miserably in this and is now denying any responsibility. Save yourself the headache and go with a more established ticket retailer or you’ll regret it.

1 year ago, SF.Meow.rie

Diamond in the rough💎🥳

Used and LOVED this app for years!! Love the instant tickets, love the layout used to pick the location of tickets, love even more the filters options of how you’d like the tickets to be shown(price, best seat location, etc.). Ever need to keep an eye on ticket’s you’re interested in purchasing but prices are currently too high? You can let TickPick notify you as soon as that price drops and SCORE! You’re in and saving money. There obviously differentiator is no hidden ticket fees at check out. Nope, it’s all there! BING BANG BOOM! You’re done instead of guesstimating what the total cost at checkout will total up to. Only had a few issues (three over 6 yrs) but still buying hundreds of TickPick tickets and referred friends to buy theirs too. Problem were scam tickets! If this happens to you do NOT wait and immediately contact TickPick. TickPick reimbursed me the first time. The most recent scammed tickets my friend bought after I swore TickPick is the best option for last minute MLB playoff tickets 2021. Still working on $400+ ticket reimbursement for scammed tickets purchased through TickPick. Although its been 6 months of trying to work with TickPick to Hey our money back, I have faith after many loyal years of TickPick being my only ticket app that it’ll works it’s way out soon.

4 months ago, AppUser83245

TickPick is scammy, no customer support

My first time using TickPick and my LAST. We bought tickets for a basketball game and still hadn’t received them 10 minutes before the game. I contacted their customer service 3 times and did not receive any response! The game started and we still didn’t have our tickets!! Literally standing outside the stadium waiting to see if these tickets would even show up. I was charged immediately after purchasing the tickets but we didn’t end up receiving the tickets until 40 minutes AFTER the game started. Zero help from their customer support and their FAQs are not helpful either. Per their FAQs - However, we guarantee you will receive your tickets in ample time before your event, regardless of your delivery method. If your in-hand date has passed and your tickets are still not delivered, please contact our customer support team! We obviously did NOT receive our tickets “in ample time before” the event and contacting customer support did absolutely nothing. What a SCAM.

4 years ago, Lord Gloria

First time using, last time using.

Bought tix to a hockey game. Guy who posted tickets didn’t mention as a season ticket holder he had a parking pass attached to his season seats. Which meant that when I pulled into the parking area for the game and the attendant went to take my $20 and “scanned my ticket to show proof of attending the game”, it came back as if I had parking already and it became a huge problem. And just imagine this : gates for parking just opened and there’s a line of cars behind me and I’m sitting there having to explain that no, I wasn’t given a parking pass and no, the seller didn’t stipulate this on the sales page. It honestly was a huge hassle and I’m kinda irked. The guy or girl who sold these tickets should have told us that as these were season tickets, we needed to parking passes. It was stupid. And the whole experience at the game sucked. We had a brutal time. First and last time with TickPick. Usually on StubHub people have to stipulate if tickets come with parking. This didn’t and it just sucked.

2 years ago, Marciaann1959

Never received tickets

I can’t even give them any stars. This was the first time I used this app. We were buying tickets to a WVU basketball game. I bought the tickets on the app a few days before the event. We go to the game and get to the entrance to the WVU Colisseum and the employees scan the tickets. The tickets I had to scan were voided according to two different employees that worked there. These were the tickets from my email account. I did get a message to download my tickets, but every time I tried to download my tickets the link would not work. These were the only tickets I could show them. When I tried to call the number, I got a recording that my issue had to be resolved by email. How was I going to resolve this issue by email when the game had already started? Customer support is terrible. We had to buy additional tickets to get in to the game from stub hub and never had an issue. We got the tickets within 5 minutes. Don’t use this app. I think it’s a scam.

4 years ago, Kidding me!!

Wonderful customer service

I ordered tickets for Post Malone in Tampa And when you purchase tickets it says to wait for a conformation email from the seller... we’ll mine never came a week later ! And 3 days before the show I called customer service and was told that the seller backed out, and I had no idea I was never going to get those tickets, never got an email from the seller or TickPick thankfully I called or I would’ve been screwed.... fast forward to the customer service rep her name was Tia had me stay on the line and came back got me tickets and upgraded seats at no extra cost to me and she was very nice.i would’ve gave 5 stars if they had a way to let you know if a seller DOES BACK OUT! So if you don’t get an email within a day or two definitely call! But I will for sure order my tickets from this app again saved me over 200 in fees Ticketmaster charges.

1 year ago, DAB7844

LOST $236!!!!

Back in February I purchased tickets for Kevin Hart in OKC which was last night (Aug 14). I emailed a couple time because I never received the tickets. They requested a retransfer of the tickets and still nothing. So about a week out, I start calling and same thing they requested a re transfer of the tickets. Come yesterday, I called like 5 times trying to get my tickets AND NOT MISS THE SHOW AND LOSE $236!!!!! Well again they requested a transfer of the tickets and NOTHING. They said since they have proof of the transfer sorry I am out of luck. SO of course I do not go to the show. AT 7PM THE START OF THE SHOW I GET AN EMAIL SAYING A TRANSFER WAS BEING CANCELLED AND BOOM THE TICKETS SHOW UP AT 701!!!!!!!! I LIVE AN HOUR AWAY! So unexpectedly it worked! I feel someone wasn’t doing something right the entire time and finally figured it out to get me my tickets. However at the start of the show, so YES I MISSED IT AND LOST $236!!!!!! Not a good experience with TickPick. Pretty upset, Im not one who can just afford to lose $236 with nothing to show for it.

2 years ago, tylerten10

Will NEVER use this app again

I purchased tickets to the 2021 NBA Finals (Game 6) in Milwaukee through TickPick. I immediately got the confirmation from my credit card company that the order was placed and it showed up on my statement. I never got a confirmation email from TickPick with my tickets so I followed up with them the next day via email and was told they “voided” my transaction moments after it was placed but couldn’t tell me why or who authorized the void. I asked my credit card company and they said it was not from their end. I called TickPick and was told that it might have been a “glitch in the system” and their solution for me was “there are still tickets available for purchase to the event” however the only tickets left were $1200 more than what I spent when I purchased mine. Very saddened that I may have missed a once in a lifetime opportunity to see my hometown team win The Finals on their home court because of a “glitch” and then was just told to “try again” for over 2x the price.

3 years ago, sirgleave

They delete bad reviews

Terrible customer service. Purchased tickets to an NFL for sunday afternoon. Purchased them through this company on saturday afternoon. Got the email confirming purchase, they charged the card, but i never received the tickets. Was told in initial email they just needed to confirm the purchase. Sunday morning comes and I still don’t have them. Try to call their “urgent customer service” but there was no answer on 4 different calls, they didn’t respond on email either. I got an email an hour and a half before kickoff, when we were already on our way to the stadium that our purchase was canceled and we would be refunded. I commented on their instagram about the situation and instead of reaching out they just deleted the reviews. If they would have reached out and explained the situation i would have been fine. but the fact they just deleted comments and didn’t respond is pretty unprofessional and shows fault on their part. Save yourself some stress and buy your tickets from a more reliable source.

4 years ago, chousholder

used once for Dodger tickets

got a good deal on Dodger tickets through their website. when the day of the event came, I had to download the app to get my QR codes to scan at the stadium. all was good with no issues. I was a little apprehensive about the original ticket purchaser collecting the money and then using the tickets and then when I show up, I would be denied entry. we showed up super early just in case (which actually worked out in our favor because there was a free giveaway and the stadium was packed 2 hrs. before the game started!) but I would NEVER buy the parking for a game through them. it’s the same price as if you prepay through the Dodgers website but the parking offered by TickPick is OFFSITE and over a mile from the park. they need to offer it for $10 and provide a shuttle at least. if not, you’re better off parking in the actual parking lot

4 years ago, JulianS385

Can’t Trust

TICKPICK DOES NOT VERIFY SELLER TICKETS. I recently purchased football tickets through Tickpick. I opened a link for the tickets in my imessages and it took me to the safari browser. When I viewed the tickets, it showed 3 seats, section 107, row j, XFER and “Seats are guaranteed together.” That was as much information I could see. When I bought the tickets, the confirmation email had more information, which said “seats are not in the same row, seats are one in front of the other.” I had already bought the tickets and now I had three seats in three different rows, all seat 21. I complained and received essentially the tickpick commission plus $100 to my account. BUT when I went to post the tickets back to resell, I noticed they don’t verify the seller’s tickets. At all! They just ask you to promise they’re your real seats. Not only does TickPick allow for an opportunity to get denied upon entry, but they are able to deceive you when you buy the tickets and then tell you there is nothing they can do. Please stay away from TickPick.

4 years ago, i <3 Josh

Don’t waste your money

I bought concert tickets as a first time user of this app. $300 was collected from my bank account but no tickets in my possession. Of course this was making me nervous, especially based on the reviews from others saying that their tickets didn’t work at the gate. I called the company to cancel my order, the same day I purchased the tickets. I was told no refunds, and that they had to get in touch with the ticket broker that my tickets were coming from. My suggestion to this company?? Make sure whoever is selling the tickets RELEASES the tickets to TickPick before taking money from the paying customer. You are scamming people out of their money. Regardless of their “no refund” policy, I am waiting on a refund currently. I won’t take the risk of receiving tickets two days before the concert only to find out that they were sold to someone else as well or invalid tickets. I want my money refunded to me, in full. Go pay the fees that other company’s might charge you, at least you get your tickets right away!!

3 years ago, Kate907kate

Withholding Money During Pandemic

Aside from the countless attempts calling your “24 hour emergency number” and emailing your support account and only getting automated responses back. The way TickPick has handled customer service during COVID-19 is absolutely uncalled for and disgusting. It’s been harder than pulling teeth to get my money back from a game that never happened the last week of March. The seller never fully transferred the tickets which makes it impossible for me to get to my order screen to request a refund and they sent out time sensitive emails if you don’t go to the order detail page that they will KEEP YOUR MONEY AND ISSUE A CREDIT ON YOUR ACCOUNT. If I end up getting a credit on my account after over 10 attempts to get my money back I am planning a class action law suit against tick pick. I used to rant about this app now I tell people to avoid it because if there’s cancellations or something happens to the event it’s an absolute nightmare.

2 years ago, j benett

Thanks!!!

I purchased 2 tics through you for the SEC basketball tournament last year. Of course, the tournament was canceled because of COVID. I assumed the money for the tickets was gone. However, when we decided to go to a Preds game I looked and had a credit with you which was enough to buy the tickets. I never ever figured I still had a credit with you. We went to the game last night. Thank you for your integrity and honesty in holding on to our funds for so long. In addition we received the tics before we were walking through the door—thank you for that. We will buy what tickets we are looking for from you from now on. Again Thanks for your honesty and integrity through the year!!

5 years ago, rizzorr

No ANNOYING SERVICE FEES

When you go to purchase something and you see the purchase price you always expect that taxes are going to be added to it but with many other ticket apps they also add that annoying obnoxious service charge anywhere from $50-$100 per ticket and that always just makes me angry. This app is not like that. What you see is what you pay and never any additional fees. Personally I don’t know why everybody doesn’t use this app only but then again selfishly if you don’t then I have a better chance of getting tickets I want. I even thought of not posting this review because that is less competition for me but I’m not that selfish and I do appreciate a good service that takes care of their customers.

3 weeks ago, Bklyn2LA

My Go-To App for 100% Reliable Tickets!

I LOVE live music and attend entertainment events up to 8 times per month! I’ve recently discovered TickPick and I couldn’t be more thrilled and grateful! It’s a reliable platform that allows me to make confident last-minute ticket purchases, where my scans WORK successfully at venue ticket scanners. I had become skeptical over the years with other 3rd party ticket selling sites because I’ve been burned by some of the other platforms. TickPick is transparent and easy to use, the buyer pays no fees, and tickets arrive in a timely manner. For someone like me who NEEDS live music and entertainment, this is the PERFECT app for me! I highly recommend over all other 3rd party ticket resale sites.

4 years ago, Thornewolf

Fake Tickets

The transaction ended well because TickPick issued me a refund so I’ll give a two star rating. That was the only positive. I was not able to get into the arena with the ticket I was sent. I called the customer service number three times and was disconnected after being on hold for 15 minutes each time. I received a call back after sending an email, so that’s definitely the better way to get help. I wound up getting another ticket on Stubhub. Since I still had my original ticket from TickPick on my phone, I was able to get down to the original seat I purchased. To my surprise, there was someone in the seat I purchased. Not sure how TickPick allows that to happen.

5 years ago, Ockid84

App Crashing

This is just a report mainly for a bug on the app but not to fail to mention that the app is great and have had a great experience purchasing our sports games tickets through TickPick. It looks like when saving sporting events for future dates, after bookmarking more than two or three events, the app crashes at start up. It won’t let you look through but for maybe 3-4 seconds before just crashing and once I remove those saved events, the apps works fine again. I have deleted and reinstalled the app and the problem still persists. Please fix so we are able to save future date events and also able to still use the app for current browsing. Thanks!

1 year ago, garciafasho

Do not buy stay away

I purchased tickets for a baseball game, seller wrote a summary of where I will be seating with section row and seat number. I get the confirmation email and was allowed to transfer the tickets to my account. Transferred the tickets to my account , come game time the tickets are no longer there and I contact support about it. Back and forth all day with them , I find it super funny when I check for tickets on the official MLB website for the tickets and it shows that my section and row with the seat number are for sale again? Does that make any sense? I even told customer support to check the website itself and they even told me that is weird why is it like that. So basically , I missed the game , no refund on my money and still lost about it. PS tickets were $36 dollars, and if I wanted to pull some kind of scheme I’d go for more expensive tickets or charge back, but never again using. 🤦🏽‍♂️

6 months ago, Seinfeld PYSCH

Jerry Seinfeld tickets

I am so UPSET with your service. I purchased tickets to see Seinfeld and checked my confirmation the day before and my tickets weren’t ready to be printed/confirmed . The show was Friday (4/7) and I didn’t look at my tickets again until 4:00pm (7pm show) when I was already on my way to the city and I was confused because I couldn’t find my tickets. Well they were Canceled ( I have No idea Why) then your service said for me to respond right away to new tickets issued ( which I missed the time frame to) therefore, my tickets were cancelled completely. I now had no tickets and I was already on my way to the city. I’m Not happy. I don’t live close to the city. I never was able to see Seinfeld and I still don’t understand why my original tickets were canceled to begin with?? Unbelievable service!! NOT HAPPY!! The only good thing is I received a full refund right away. But, why wouldn’t I?

Description

"This is the best app for buying sports and concert tickets. Seriously." TickPick is the most simple and affordable app to purchase tickets to all of your favorite live events, including sports, concerts, and theater. We have the same seats as our largest competitor - but we don't add services fees - so our prices are 10% cheaper. 100% BuyerTrust Guarantee. Prices may be above or below face value. BEST REASONS TO DOWNLOAD THE TICKPICK APP It makes it simple to buy tickets to live events. All it takes is a few taps to buy no-fee tickets to all events. It’s safe and secure. All tickets are backed by our BuyerTrust Guarantee, which ensures all tickets will be valid for entry, and that all buyers would receive a 100% refund for any cancelled events. It saves you money. TickPick is the only major ticket marketplace that doesn’t charge buyers any additional service fees. FEATURES TO HELP YOU FIND THE BEST TICKETS Best Deal – Tickets can be ranked by our patented Score Report (determined by price and seat location), helping you get the best bang for your buck! Best Seats – Use our proprietary Seat Rating system to sort tickets from the best seats in the house to the worst, finding the perfect seats for you. Discovery – Find last minute events and just-announced concerts in your area – or search any team, artist, event or venue to see schedules and available tickets. 360 Seat Views – For all major sports, see virtual seat views right from your seat in an immersive, 360-degree experience. Track Events – Not ready to buy? Keep track of average ticket prices and available inventory for any event, so you can make an informed decision and buy when you're ready. Favorite Artists – Tap on the heart icon to favorite any artists you like, so that you can easily pull up any and all of their events right on the app’s main page. Quick, Easy, and Secure Payment – Use Apple Pay, PayPal, any major credit card, or buy now/pay later with one of our popular payment plans. Scan Tickets From Your Phone – Use the app to quickly pull up your mobile tickets and have them scanned from your phone to easily be admitted into your event. Post Transaction – Order an Uber, get directions, share etickets with friends, and much more. SELL TICKETS EASILY Manage Listings – Use the Listings tab to quickly update any current ticket listings you may have. Manage Sales – Use our Sales tab on your profile to easily keep track of past sales. GET TICKETS TO THE BEST EVENTS NFL Tickets NBA Tickets MLB Tickets NHL Tickets Concert Tickets Theater Tickets CUSTOMER REVIEWS “Way better than StubHub. No Fees. Works great. Tickets work great… Cheaper prices AND no fees. Will never use the other guys again. Very impressed.” “I mean, wow. Not only did this site give me more detailed info about my Super Bowl tickets (including a seat view and a ranking – yes, it’s subjective, but it helps!), they don’t charge buyers ticket fees. Best ticket app ever!” - Niki K. “Going through the process of getting inside the arena while accessing my tickets through my phone was seamless. I was so thrilled to be able to get four 1st floor tickets at such a great price! The group thoroughly enjoyed it!” - Jacon N. PRESS "The core of TickPick’s identity is the elimination of all hidden fees." - TECHCRUNCH “Hate paying too much for tix, but don’t like the ambiguity of sites like @StubHub? Check out TickPick!” – THRILLIST “TickPick has developed an app that will greatly improve the ticket-buying process for fans to any live entertainment event." – FORBES “A comparison of the exact same floor seat being offered by a specific broker across the sites shows that www.tickpick.com had the lowest all-in cost." – WALL STREET JOURNAL CONNECT WITH US Website: https://www.tickpick.com/ Twitter: https://twitter.com/TickPick Facebook: https://www.facebook.com/TickPick FAQ: https://support.tickpick.com/hc/en-us Customer Support: https://support.tickpick.com/hc/en-us/requests/new