Topgolf

I became a member of the top golf family in Arizona when I was living in Gilbert. I was born on my grandfather’s birthday and he taught me golf when I was 3. We would go to the Brigham city golf course and he would talk about how he had been the general contractor on many projects in California such as the building of the Mormon temples and he wanted to build a golf club someday soon. I know had he not been in a car accident and then got cancer he would have built top golf clubs. Thank you top golf for having created my grandpa Madsen's dream, I’m going again today with my family and friends.

I booked a reservation online for play yesterday. Immediate greeting at the front desk. So kind and helpful, as was the reservation help via phone. Kristina was the MOD and was quick to say hi and April, our server was quick to greet, offer water and grab my quick drink order. It was bloody hot outside and the heat was too much to continue our two hour reservation. We went inside and sat at the bar with Kieran to finish out tacos and grab a couple of drinks. Kristina came by to check on us and chat for a bit. She’s too notch. Kieran was incredibly accommodating, especially since we ordered food with April and ate at the bar. April came by several times to chat and make sure we were alright. If we could, I would have stayed all day to chat with the crew. It was a 110% great experience. Cheers to a great team! Sincerely, Lauren

It’s pretty disappointing that I have to walk in to add my name to a waiting list. I understand there are reservations and walk-in options but even Great Clips let’s me add my name to a walk in list before arrival. With the Top Golf app I can see that there is a 2+ hour wait but I still have to go to the location, ask to be added to the list then find something to do to kill time until my slot is open. Otherwise the app is not bad to use. But a wait list feature would be great. Especially since I cannot call the location to be added to the list as I am informed by the automated phone tree that reservations aren’t taken by phone.

The app does not make it clear that you are PAYING a FEE, SEPARATE from your experience. I paid nearly $60 to reserve two bays when no one was waiting for them. The app implies that the money is almost a down payment and not a reservation fee. Also, the employees are not aware of this- or not well trained- explaining that I was wrong and that the reservation fee was credited to my account. I had to show them the receipt and my credit card bill. They still said that I must be mistaken. A high up manager was able to take care of the issue, but this left a sour taste in my mouth. I don’t like feeling that a company is happy to trick customers to make money.

First time I’ve visited Top Golf was fresh out of basic training. 4 years into my contract I’ve been inviting more soldiers to play with me and it’s just been a great environment for us to shake off some stress. Their military discount is very helpful but so are the deals available to everyone already. Highly recommend checking out the app for a vip feel and smacking golf balls down range with some friends.

when I attempted to make reservations hi went through all the prompts and it appeared as if it would allow me to book. And even take me to the payment screen which also appeared to work. However ultimately I did not book the reservation and gave me an error. booking reservations is the primary reason for having an app so if it doesn’t work it’s completely useless. I was finally able to book the reservation by using a PC and going to the website. Of course I had to book a half hour later as my timeslot was already filled In summary, the app is useless for anything other than cursory information about TopGolf

The leaderboards on the app have not been working correctly up for over SIX MONTHS now. Most locations show the same names on the leaderboards. I (along with many others) have reached out to technical support. On October 24, 2018, Kathleen S. (Guest Care Team) responded that the Technology Team was working to get info in the online accounts and app accounts to sync...then the problem would be fixed. Well, four months later and EVERYONE is still waiting. What is going on with your IT department that it can’t fix this issue...makes me wonder if you have deeper problems in that area of your business?!?!? If you care about your customers, you will address this soon. Stop ignoring your customers!

When I wanna have a fantastic time I come to topgolf in Nashville Tennessee it’s the absolute best place to go I never even make it into Nashville I just stop there and come home ‘cause it’s all the fun a person needs great food chicken sandwiches the best I ever had the piña colada‘s are absolutely amazing everything is on Point! I absolutely love love Tobgolf if you’ve never been you have to try it you will not be disappointed!

The Topgolf app is user friendly and convenient. 1. I would like to be able to change a reservation without having to cancel it. If I cancel it I may not be able to get a new reservation. 2, I would like to be able to save my stroke data, perhaps from Top Practise, so I can see my improvements over time in distance and speed.

My team and I had a Team Building event here recently and everyone had a great time! With 12 people divided into 3 teams at 3 bays, it was the ideal environment for us to come together. Everything was awesome. The tasty food, great drinks, our attentive server Kenny and a bit of good hearted competition made for a perfect day that everyone will remember. We’ll definitely come back soon. Thank you Topgolf!

Game History should have an option to show you all the games you’ve played regardless of where it was played and what type of game it was. Maybe it’s because I’m 2 hours away from the closest Top Golf, but I’d like all my games to be on the same page. When I travel and there’s a top golf near by I’ll normally try and get a night in but then sometimes I don’t even remember what city it was located in, so now I have to go through the city selection and figure out which games I even played.

I have used the Top Golf Add a dozen times in the last month. It is simple and easy to use and takes seconds to book a bay time or jump on the waiting list for a bay. I have never found myself waiting for my bay to be ready at the time they provide. Would recommend highly - no need to make phone calls or go and wait for a bay.

Love the entire experience here! My hubby and I went for date night and had a blast! I will suggest making a reservation if you are wanting to visit though! We were going to go Saturday but the wait list was full and we had to change to Sunday because it was the only day available. Other than that it was very pleasant and sooo much fun!

I am a novice golfer and my wife and kids never play. The first game we played my wife beat all of us, even one of our friends who plays frequently. The game options allow for new players to just learn to swing a club. The other modes test a good players abilities to be more accurate. Top golf offers a wide variety of fun choices and everyone we have had with us had a blast.

Overall, a good app, but it could use some design changes. For instance, to have the ability to change your home course under the membership tab, but instead you have to find that option within locations. Also, it would be great to have their restaurant menu on the app to allow you to order food or just view the menu.

Could be just because of my older phone (6s), but when I go to make an account I cannot click on the email box because it is behind the last button. When it asks for my first and last name, I then press sign up and it says "please enter email", but I can't even enter one.

As new concepts go, I have been enamored with Topgolf. It’s easy to get into, the concourse is beautiful, and the staff are so attentive and friendly. This app is terrible though. Despite having an account with my same phone number and email, my played games and pre-made reservations do not show up in my app account. At this iteration, the app is useless and you should just do everything through the Topgolf website because the app is superfluous. Only given two stars because you can make a reservation through it, which belies its otherwise minimal usefulness.

The app fooled me into thinking that my total fee would be $0 when I booked my bay (I have a new Platinum Elite membership). After a long drive for myself and 4 friends we found out that we had been mislead and arrived with no warning that we were going to play “outside Platinum Elite hours”. Hours which I was never clearly told about - all I saw was the promised $0 fee in the app. Then management proceeded to tell me “too bad, you don’t have to stay”. Not wanting to waste the night for my 4 friends I paid the huge $120 fee. Now we know how much Top Golf cares about us - not at all.

TopGolf in El Segundo was one of many great things to move into our neighborhood and bring more than just joy to the coast. Some of my greatest moments in life have come from here and will continue to come from here. Thank you TopGolf for everything you do. Food, entertainment, and service is all great here. You’ll definitely find everything you need.

Seems like a decent app, but there is no ability to change your “My Topgolf” location once you set it during the membership registration process. Contacted support and they said it can’t be changed. I only selected the location I did because it would not let me select the Minneapolis location that was yet to open in two days...assuming the app would let me change my location after I registered. Seems like this would be an easy fix and not sure why it is not available in the first place.

I wasn't expecting much from a "membership" app, but was pleasantly surprised by great UX and app stability. The app truthfully only needs a few features to be functional, but the team behind it really over-delivered. It's a good mix of features exactly where and when you'd want/expect them. My only ask for now is a bay reservation system specifically for Platinum users

This app works great if you’re making reservations. Unfortunately, if you’re trying to use it to book a reservation for Albuquerque, the app redirects you to a website. Not a big deal until you have to input the same info 3 times and the site is not as user friendly as the app. Why can’t all the locations use the app?

On an open day such as Tuesday, when there are less customers, it’s actually harder on the app to make a reservation. I can’t tell if I need a reservation or if I should just walk in because it’s Tuesday. But I love the half-off deal on Tuesday and that’s really awesome. I hope no one else ever learns about half off Tuesday… it’s very nice and no one is paying me to say this

Love the convenience of the app, the wait list, etc. I do not love that the gift card I purchased in app isn’t saved as a payment method when I make a reservation. It explicitly states you can use a gift card to make reservations, however you have to have the actual card details (which are not saved in app for cards purchased in the app)…very silly indeed.

The Topgolf app is a convenient way of reserving a bay, controlling the TV channels, and an awesome way of getting pretty cool deals and coupons for your next visit. Everything is so convenient and easily accessible. Booking reservations for my friend group and the ease of skipping the waitlist from miles away makes planning my Topgolf trip such a simple task.

I have had this app since the Columbus, Ohio location opened last Fall. At no point since I have used this app have the leaderboards functioned properly. The app keeps accurate records of each game played, but does not properly update the daily/monthly/all time leaderboards. Are their plans to address and fix this issue? Very frustrating.

Playing TopGolf is a great deal fun! The App does work pretty well, however if you are looking to review your stats, the system is not working for this. I went on Tuesday Sept. 3rd and as of the 6th, my game stats do not show up for the 3rd. My scores show up on the daily high score listing, so the system know I played, but my app does not. Not the end of the world, but would be nice to see how I am improving or not.

Absolutely love the waiting list queue on the app. The app is so easy to use. Once I park they text me my bay number and I just go straight to the bay. So easy to use, very efficient. Everyone should do things this way!!! The only thing I might add is to be able to order foods on the app.

I wish i had used the app sooner. You can see all your previous stats on the app. You can check-in/get in line before you arrive at Top Golf. And it always has some good deals or offers you won’t find in person.

The app no longer displays a full month of dates for making a reservation. The bottom week of the month is cut off. I can make reservations other weeks, but not the last week of the month. I’m using the iOS version. Extremely frustrating. Tech support was no help.

I love TopGolf and I love the app. However, at the Holtsville venue we played Virual Courses and Angry Birds. These games have not been added to the Game History game list yet. So, my brothers (first visit) saw none of this promised info after installing the app. If they can be added to the list for the Las Vegas list,I hope they can soon be added to the Holtsville list. We are the first venue in New York State. We couldn’t wait. You must go. Five star venue. Three star app.

I live in the near. It is very convenient. They have taken into account all the pandemic dictated precautions, the main activity is so healthy, the food is great, my son loves the place. We were served by two excellent people: Zero and Bailey. I do recommend this place to all our community with a great level of enthusiasm!!!

Was going to book reservation, but when I learned you could just join the waitlist on the app I was thrilled (as reservations cost extra). However, I was quite disappointed on the day I went to join the waitlist, it said the waitlist was full for remote customers, and if wanting to be put on the waitlist you had to go in person. No where on the Topgolf website or their FAQ does it warn you that the remote waitlist can max out and you won’t be able to join, even if it’s 11am.

We went to see what all the hype was about. Matt greeted us with a smile and the rest of the day was great. Played some golf. Ate some food. Met more great staff. Everyone was helpful and polite. Aspen was the best in guiding us our first time there. As seniors we don’t always try new things. But We will go again.

As a feature for the in game I’d have a way to hail the hostess to help even more. I think it’s great for looking at your history on the game. My wife also mentioned having push notifications for when a cancelation has happened and you have looked at open times for reservations.

Our group had a great time golfing. Next time I would not go early. The bar is freezing and uninviting. Very bright and not cozy at all! We ordered hot chocolate b/c it was so cold out and it arrived cold. The golf was fun but not warm enough, we were all cold. Heaters are not strong enough and there needs to be heat in your feet. The food was ok but small portions for what you have to pay. Overall a great concept and cool experience!

Topgolf, please fix your system for “waiting time” estimates in the app. If it says 30 min wait on the app, while being told 90 mins when you walk through the door, then your customers feel bamboozled. The lady at check-in seemed shocked that we didn’t want to wait an hour and a half for a bay to open. Who in the world wants to wait 90 minutes to hit balls at a driving range? Figure it out, because right now you’re losing customers.

App is great for booking a bay or joining the wait list. I did purchase gift card and loaded the money into my account using the app. But this week, I could not see that money. Also, i would like to see my purchases in the app. Right now, i can only see the balance. Being on 3.xx, we expect a mature app. Guess Topgolf need to get good development team in place.

I make a 75 mile trip once a week to play! Booking online is great, I do wish online booking would allow more leeway for those who live >75 miles away, (10:00 access) But a great time no matter what! & worth the trip!

Living up north can mean a long winter with no golf. One of my golfing buddies and I just substituted a trip to Top Golf for our weekly round of golf, and it is great. The games are great, helping us think about and work on various parts of our game. And who doesn’t love a little competition?!? My only negatives about TG are it is a little pricey, and the scoring has a glitch once in a while.

My title is just one of many error messages you’ll get while using the app. It’s not integrated with keychain, so it will not save your password - poor programming. Their website isn’t much better, as when I went to make a reservation there, on 3 attempts each time it said that the time slot is no longer available. When I called for help, I only got a automated system telling me to go online to make reservations. Are you kidding me? As fry from Futurama would say, “shut up and take my money!!”

Finally you can make reservations conveniently from home with this app unlike their website where you have to make them days in advance. I love this app if you’ve ever been to topgolf or are planning to go this is the app to download 100%.

I am using my phone and many of the links or areas to click are overlayed. For ex. I was trying to set up a membership account and it asks for my name, and email but the email button is overlayed by the create membership button and it needs an email to create so I can’t get an account and organize with my friends 😧

The boise location is amazing and the food is even better I totally recommend it especially for a fun night for something to do I recommend doing the 2 hours and also be nice to the staff and they will respect u so much

I think some improvements can be done so that this app will be more useful. One example would be, being able to load gift cards into your account on the app.

So easy to reserve, check in the day of, set up players and hit away. The service and staff are great and helpful and we always have an awesome time. Great way to spend time with friends and family.

Security, a joke ……….. 6 minutes after 11: 00 pm on Thursday. Isiah if that’s his name , was so disrespectful to paying customers who spend a decent amount of money who just payed their bill and was leaving . Please contact me management because I’m a Service Manager myself and you don’t want employees representing you like that. Respectfully Mr. Jackson. As far as everything else , top notch!!!!

I love that I can now book two bays side by side in the app! It makes scheduling work events SO much easier! The app is very user friendly, everything you need is boop! right at the front once you open it.

I recognize now that I’m spoiled. TopGolf opened in Knoxville mid-August. I joined the Platinum Club and have enjoyed the ball tracing with stats including curve data. Visiting Pawleys Island, SC in September and reserving a bay for 2 hours with other golfers, we were caught off guard when we discovered there is not only NO display at the golf mat there is also NO ball tracer! After only a few shots we canceled our 2nd hour and was happy to get away.

The reservation does not show minimum Food & Beverage charge, so I was really confused at first why the total reservation charge came out different than what I anticipated it to be! I mean I don’t understand why they would even charge minimum food and beverage for what reason, but nonetheless at least show what you are charging! This is really annoying and must be fixed! Don’t be shady! Be explicit!