Thank you for your accurate reporting. You have staff who are professional, caring and keep me well informed. Have sense of humor and even in this unsettled time you have done an excellent job keeping us informed without terrorizing us more. Thank you. I listen to news when it is on and programs. Keep up the great work. Stay safe and be well. Sue Reiffenstein
New format is clumsy and a huge step backwards in my opinion. But the worst is the weather! We used to have the wonderful lightning track local Doppler and now it’s a basic live view like everyone else! And all the other locations are gone. Sure you can have 5 at the top now (I think I had 20 before saved) but you can only see the current day and even that you can’t see much of. 10 day forecasts are gone as well. And the alerts are gone or at least I can’t find them. I still get notifications that a storm warning is in effect for one of my old saved locations but when I click the notification it just takes me to the main page on the app?! What the heck? Biggest downgrade I’ve ever seen for any app, ever.
I think the content and the folks at channel 9 news are great. With that said, this app is frustrating to use. You have to enable audio on every video you watch. In order to go back to search videos you need to hit a very small button to minimize the video first, however, the button is typically right next to an advertisement which opens up in your web browser taking you away from the app. As a user, I just want to click on a video and have it play, sound included. After watching a video, go back to the list with one click and play another video. It should be that simple. I hope this app gets fixed and becomes usable again.
I’m unhappy with the new format of the app. The previous format was well laid out and clear- easy to follow and find things. Now features are even missing, such as Consumer Reports. I searched it and the most recent ones didn’t even come up. I loved this feature and would often reference it. Also, even though we’re in April, in an area where winter is around 75% of the time (and as a teacher) school closings were nice to have easily accessible. Now you have to search for it. In general, it’s a much darker and unappealing app. I’m very disappointed in something that I’ve always started my day with.
Despite having numerous setting in the app to control what notifications you will be sent, those choices aren’t respected. Notifications are used incessantly for things like, “Spring weather on the way, see how warm it will be on the days ahead...” They might as well just say, “Click here so we can show you some ads.” Terribly disrespectful. I wanted a local news app that alerted me to important local news. After using the app’s own settings to control that, I instead have a constant set of alerts about things that are nothing more than fluffy attempts to get me using the app more.
I live in Utica NY, an area with very limited news and weather. I can always count on this Syracuse station (which neither cable nor satellite in my area carry) to come thru with news alerts, 24/7. Be sure and get their weather app also if you live in CNY. You'll get instant info on breaking news and breaking weather with these two apps. Great reporting.
I have been watching newschannel9 since I was little and I love the WSYR app! I want to become a meteorologist so I wrote a letter to Kate Thornton(meteorologist) and I met her and went to the station in Syracuse. Everyone there is so so so nice. My dad suggested that is get the app and it is very easy to find things out. So I rate this 5 stars!!! ⭐️⭐️⭐️⭐️⭐️
Prior to this update I looked at your app a couple times a day. I liked it. It was easy to use. Relevant. Since the update I look maybe once if I can get the ad to be swiped away without closing the app. I am not interested in the new layout. In fact I go to tap on the app and I say nope not wasting my time. Figured I would give it some time. But still don’t want to use it. You have gone the way of spectrum app. Not relevant. I hope you will put the app back to its useful purpose.
I started using WSYR’s morning app so I could get the weather right away with one or two commercials. One morning I counted 9 commercials in between Good Morning America. Sorry GMA. When I have a busy morning the app gets me going without all the distractions.
I’ve used this app for YEARS and it used to be fantastic!!! Now, every time I open the app and click on a story it locks up and freezes. You must now close app and re-start which is very very annoying. I also can stand the advertisement videos (which I suppose is par for the coarse these days) and automatic playback on ALL news stories. Currently using iPhone 8 Plus. Will be deleting if this is not fixed.
Hate this new version. Very hard to operate. Weather section is frustrating to navigate as well as the rest. Should think about going back to old version. This new upgrade is NOT user friendly what so ever!
Too many non-alert alerts. I don't care when high school kids win tournaments or some minor business news. Also the weather radar should be on your initial screen. When I go to your site which is 4-5 times a day I want to see what the weather is doing. Also I would like to see traffic blockages given more emphasis.
I originally downloaded this app for the weather but they have improved it to the point where it’s practically useless. I like the radar maps because I like to check where the storms are in relation to my location. The maps are so tiny you can hardly read them. They don’t expand to fill the screen, nor do they rotate when the phone is rotated to landscape orientation. I have had to go elsewhere for my weather info.
I used to like this news source but now the app doesn’t even work. Keeps saying update my app…. Huh!?! There isn’t even an option to do so !! Also while on the app(when it workED) we should be able to zoom in on photos…especially when you’re “on the lookout” for a potential threat. Who is making these apps??? I know who isn’t making it ! Someone who knows how to make one.
With how many updates this app goes through, I’ve downloaded the most recent version only to find the app stating to “update your app”. The latest version is installed yet nothing. Please find better app developers and at least fix the app to be able to stay abreast of current topics.
Don't Care for New Site Upgrades - Do not like automatic playing of video when clicking on story
of stories with middle column offset is visually distracting. - looks like Huffington Post used to before they improved their site. Everything is an "Alert" to Channel 9. It was so absurd that I turned the feature off. Started to look for an alternative source to Channel 9 app.
I really enjoy watching channel 9 News in the early am of my day! Although I can’t say the same for GMA, too politically bias for my taste. I do like the daily updates on my channel 9 phone Ap keeps me up on any news happenings. Keep up the good work channel 9!
For the most part of the app is fine a couple of things I would try to change are the swipe up ads at the beginning when you first turn on the app and the school closings and delays section needs to be a little more user-friendly.
I do not live local anymore and every weekday morning I love to watch live stream News on my iPhone. Your new app is good, but I can’t find live stream. Which setting is it? I have to search for it in Google and then I find it.
I could not open my 9 app, it kept telling me to update app , I did, it still keeps telling me to update the app. I can get around it to some content, but why change a good thing? My IPad is still the same. I really liked the content on the previous app. Not sure why I keep getting this thing to update ?
Has gotten hard to use with all the ads and pop up video with annoying loud audio that seems impossible to avoid. I now only read headlines for fear of being trapped in an ad or video that is hard to get rid of on the phone or iPad.
Me and my wife use to love this app. The past few months it freezes up on both our phones. We have deleted and reinstalled multiple time to no avail. Please fix!!! Also the auto play when you tap on an article can be shut off in settings
I downloaded this a little while ago since I used the website for the weather. At first, it was fine but now it doesn’t even have the video of the weather forecast. I’ll get a notification that the forecast is available and it’s not even on the app. It easier to use the website.
I like to read the news while I rock my baby to sleep. My volumes on high for my alarm to wake me up for work in the morning. When I click on a new story to read the video autoplays and startled my son. Please TURN OFF this auto play feature.
I have had this app for a couple of years. Currently when I open app it tells me to update and you are locked out of viewing app. Why isn’t the app updating through the Apple App Store? Deleted the app went to Apple App Store and downloaded and same thing happens. Has this app been hacked? Why is it circumventing the App Store?
New push notifications tell you when anyone sneezes in Syracuse. Used to be just weather alerts. Can't turn them off without turning off all notifications. sad Also, navigation to weather is a little obscure now. Have to go through a couple of pages and scrolling, so not as fast as it used to be.
The new app as of May 2021 darn bear blows your speakers if you go into viewing with volume half way up. Today, May 6,2021 I could not get the weather forecast video to play. There was a picture but nowhere to start a video. Keep at it. Thank you.
Since you did a update the app doesn’t work anymore… I have deleted the app from my iPhone several times and reloaded it several times and still doesn’t work. Can’t get to the front page. It freezes up. I have an iPhone 12.
I am considering deleting this app. Don't understand why they needed to change from the previous one. Doesn't load, slow, can't depend on it. Very disappointed to say the least. Not even good enough to rate it one star, but that is the lowest rating available
News has never been more local than in the palm of your hand. The WSYR mobile app brings you all the top stories from our daily broadcasts, as well as stories developing in real time. Get news updates in the palm of your hand. The WSYR NewsChannel 9 mobile app brings you the day's top stories. Stay up to date with breaking news for all of Central New York. Get the area's Most Accurate Forecast from the NewsChannel 9 Storm Team to help you plan your day. You can sign up for optional alerts on breaking news to keep you in the know. If you're on the go, you can save stories for later access at your convenience. FEATURES: • Watch video of your trusted reporters on the scene, and read revealing articles on what's going on in your community. • Plan your day and week with detailed weather reports, live alerts of severe conditions, and an interactive radar map. • Optional alerts on breaking news keep you in the know. • On the go? Save stories for later to access at your convenience.