Name: Air Canada + Aeroplan
Rating: 4.73151 (8935 reviews)

User Reviews for Air Canada + Aeroplan

4.73 out of 5

8.9K Ratings

4 years ago, SumanBKassis

Dedicating this to the wonderful staff of Air Canada !!!

Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.

1 week ago, Z4AM

Indispensable app for Air Canada flights

Updating my review… I’ve flown Air Canada for decades and when I travel now, this app makes everything easier including check in, boarding pass, flight status, baggage tracking, and alerts. It’s really a joy to use. The only issue I had was checking the flight status of family members using the same URL that works on the Air Canada website. The developers responded and the issue had already been in their queue and is now in the latest release. Upgrading to 5 stars - this app is excellent!

2 years ago, M. Batchelor

Great app but dissatisfied with customer service

This app is wonderful & makes the process with flights seamless. It’s incredibly user friendly. The customer service however has been extremely disappointing & a horrible experience so far. Our bags until now are lost, it’s been 7 days since arriving in Zurich & we’ve heard absolutely nothing from air Canada. This is very unprofessional & has ruined our trip. Our return flight is in 2 days & I fear that our bags will be lost forever. No one has contacted us even if we’ve filed a report & obviously no update since the report was filed either. Air Canada definitely needs to get this resolved or I believe they will have many law suits coming their way as we are definitely not the only passengers to experience this. It’s a great airline, air plane & flights staff are wonderful BUT if you are flying air Canada DO NOT check your bags in!!

4 years ago, jsonlinter

Is this app done?

REVISING TO A 1 out of 5. This app is so bad that you will receive a notification on your iPhone that a flight schedule has changed. BUT open the app and there will be no such alert (there is no alert screen) and the flight in your itinerary will still show...the old schedule. Quit the app and restart, same thing, no update. IF ANYTHING THE APP SHOULD ALWAYS SHOW THR CORRECT INFORMATION. The right way to build an app is for it to pull updates the second you relaunch it or pull down from the top to refresh or for Pete’s sake offer a button that says “Check for updates.” No idea what Air Canada is doing. And the little bell at the top. That should not lead to a setting. Those go in “Settings.” That bell icon should lead to, wait for it...Alerts (seen and unseen). Absolutely unacceptable. —- Seriously, it’s like they got half way through making this app and then kind of gave up and embedded a web view to finish it off. My boarding passes don’t show up in the app even after checking in. You can’t add your pass to the wallet unless you long click on the link? You can only retrieve your pass by going back to check in where it then tells you you’ve already checked in (duh) and then gives you the option to view your pass! Thing is, that looks like a call each time to the internet so if you’re phone for whatever reason doesn’t have a signal at the gate... Like how is this considered version 5 of an app when I don’t see it as version 1?

2 years ago, L_e_v

No keyboard to log in on the iPad app

On the iPad app sign-up page, the keyboard doesn’t show up to enter the login credentials. You need to write them somewhere else like the Notes app, then copy and paste. How is it that such an app can get so many 5-star ratings? Okay, here’s an update. The screen when no keyboard showed up was at the very first time I wanted to create an account on this app. (I had an account years ago, but somehow it was deleted.) Now that I got a new account on a computer, the login screen on the app shows a gray bottom-third area with an option to bring the keyboard on the left-bottom of it (and also presenting my login email on the top-middle of it inherited from the shared Keychain). That gray area never showed up during my initial creating-an-account process. There was and is nothing wrong with my iPad as suggested by the developer, so I’m sticking with my rating.

2 months ago, Roger L Raj

Service needs improvement

It is given that Flight Attendant’s job is stressful, so is flying as a customer, but a professional flight attendant’s smile and courtesy goes long way in making fliers welcoming and relaxing. I have flown to and from India 6 times in last 2 years ( with my aged father and mother) with the unprofessionalism attitude from the most of your crew, giving a feeling if we are a burden on them. When One asks for a cup of coffee and there are so many different ways to say NO. Sorry to say that such rude and hostile attitude do not belong in this profession. It makes a terrifying and scary environment thus horrible experience. At the end of the flight by saying ‘ Thank you for flying with Air Canada ‘ doesn't erase the experience. I will have hard time convincing myself to book another flight with Air Canada.

1 year ago, Product Feedback

Cannot Access Tickets

While I am usually a huge fan of this app and a fellow Product Lead on a global mobile app, I found a Sev 1 issue that is impacting the user experience. My ticket is not accessible in the app, both from the reservation and the quick action drawer. It quickly pulls up and then back down, without the ability to interact with the ticket or download to Apple Wallet. I also tried the text a ticket feature but the web view simply times out. There’s no way to access my digital ticket so I had to retrieve a paper ticket. Hope your team can resolve this quickly as it impacts the traveler experience, especially leading into a busy holiday weekend!

1 year ago, BDABEAN

Multiple days

Love the app and use it a lot. Only criticism is that it doesn’t show multiple days with prices on one screen. Would be nice to see if there is a flight another time instead of getting the “there are no flights available on that day”.

1 year ago, even-stephen-d-123

Limited functionality and boarding pass glitches

I recently redownload this app to see if it could have reset my issue but no change- boarding passes pop up but immediately close such that you cannot view it nor click the add to wallet button. I’ve had to screenshot the screen while it is mid movement. Additionally the app doesn’t have a lot of functionality, it opens i-frames for everything and takes you to mobile site. All other airlines have native app experiences (seat selection, standby, changes, etc). This is purely a flight status app that launches websites to complete any actual functions. Very disappointing.

2 years ago, lightsp33d

Shared calendar with shared reservation deletes flights

We have a family shared iCloud calendar. We also share reservations in the app. The problem is that when the other person taps on Trips at the bottom, the app sends a deleted notification to the Calendar Inbox to everyone else. It says “Flight … deleted by …”. This should be fixed ASAP. Also, there are a lot of taps (steps) to see basic information, and information comes piece-wise: why can I see all information other than the terminal info, which I can see on the next screen? Why not include it in the previous screen? And so on.

1 year ago, Computer novice

Terrible

I’ve noticed something about App updates over the past few months. An App may have 5 stars but look at the most recent reviews and they’re all negative. I have no idea what this App used to be like but it is awful now. It took 5 tries to create an account, each time I had to re-enter my login info and a new verification number sent to my email. Finally I got the account created and tried to download my flight info. I got boarding passes for my wife and I for the first leg of our flight. For the second leg which is overseas, I got a boarding pass for my wife but none for me…then I got a second boarding pass for the first leg…then the app crashed.

1 year ago, Akehru

Underwhelming and underperforming

The app is seriously slow and unreliable. - flight time change was not notified and not updated in the AC app even within a day of flight, while Flighty updated and notified way ahead. How does the airline’s own app is behind for its own flight??!! - after the tortuously slow check-in procedure (in its web site, not even within the app - what is the point of the app then?), it kept failing to add boarding pass to Apple Wallet, with repeated error messages. - the app still didn’t show I was checked in even 2 hours after. Still trying to get the boarding pass as I am writing this review. - after my flight cancellation notice was received, they booked me on a code-shared airliner but there was no update on that flight in the app. I had to scramble to find out the terminal and gate number frantically due to the short lay over. (Hoping Flighty will help with this kind of issue from now). - did I say SLOW?

2 years ago, Kel1st

Poor app performance-took my money!

I have tried to like using this app but it always returns an error when trying to complete my purchase. Usually resolved with a live agent except… This time it returned an error and produced a ticket that disappeared and did not register as a paid booked flight. After speaking a live agent they had no record of my transaction yet took the (2k) money from account. I spoke with my bank to confirm the money was paid to AirCanada and it was. The money went out to AirCanada. Yet AirCanada claims no money was received and that the transaction would “fall off” after 48 hours. I have an open dispute with my bank about this and today is the end of 48 hours and still my money has not been returned. I can only surmise that it is a bias to USA customers? Will update as this gets resolved. In the meantime if you need to fly on this airline call and wait the 60+ minutes to speak with a live agent. The app is absolutely useless.

1 year ago, Zagros II

A Suggestion for a More User-Friendly Interface

While the app currently opens a browser session for most operations and requests, I believe there is room for improvement. In my experience using other airline apps such as Emirates and Turkish, their user interface was exceptional compared to this one. Please don't take my feedback as a compliment, but rather as a suggestion to consider enhancing the user experience by rethinking the way the app is used and making it more user-friendly.

4 months ago, Rude Boy Chad

What you should expect from the government

The app will not save my profile information such as Passport and Known Traveler Numbers. The Save button does not work. It crashes at least once every time I attempt to check in, usually when I am forced to manually enter my Passport or KTN that the app will not allow me to save. I am unable to save my boarding passes to my Apple wallet, again stellar functionality like the Same button that will not save information. What a hassle, but I skills expect this from Air Canada, the same airline that shrugged its shoulders at me when cancelling a flight.

2 years ago, DK_TO

Several bugs with the UI - just terrible

There are several bugs. When you click on the Aeroplan tab, the LCBO pop upder appears persistently. Touching close or the X in the top corner merely minimizes the pop under until it appears a second later. This repeats to infinity. Completely useless tab as it’s just the same as banner!! If you’re logged into the app, clicking on estore link mandates another login, even through you’re logged into the app. There’s no authentication handshake - again, this is a simple bug to avoid, and suggests the Air Canada developers are incompetent, or their app vendor should be fired.

2 years ago, TonyMenendez

RA Menendez

Quite a comprehensive app with easy navigation and troubleshooting except for cancellations and refunds ( by phone with Aeroplan! ). The app saves a lot of time vis a vis an eternal phone immunization with Air Canada ( although representatives are cordial and professional ) I have not tried a multi city travel plan yet , but will soon. Very little room for improvement. Great job !!

3 years ago, Hawkey9790

Embarrassingly Arrogant Customer Service

Air Canada lost my bag while I traveled from YYZ to DCA about 10 days ago. You would expect that after having the audacity to charge for checked baggage they’d at least attempt to get in touch with me to make things right after my bag was delayed for 3 days. But no, not only does Air Canada not have the shame to reach out. They don’t feel the need to respond to my requests submitted via their own form. They know I paid via their own app but will act like they don’t have any accountability to their customers.

6 months ago, nousernamedisplayed

Aeroplan login via app not working (update 2/5/24)

[UPDATE 2/5/24: Thank you for fixing the problem promptly - it is working now!] The aeroplan login does not work as of 2/2/24 on an iPhone 15 pro max. The app loads a Safari browser window within the app that simply states “Safari can’t open the page because the network connection was lost”. Very frustrating.

5 months ago, 😣💖😣

Great Airline

Every time I fly Air Canada it’s a lovely experience. Such polite staff and very clean. Provides pillow and blanket and two meals + drinks for international flights. Can watch so many movies and play games on the in seat screens. Only thing I wish is that the airplane had wireless earbud connection available. 10/10! :)

9 months ago, Tonythetagger

Please go review West Jet app

The app works but is not as good as west jet’s app. I was able to upgrade my seats even after change in on the west jet app with ease. This app it is confusing and unclear what the price is. I think it is $55 each but when you click on the seat it doesn’t state. The home page is littered with ads instead of my flight information. That stuff is on another page/click.

1 year ago, As sports

Boarding pass on the app won’t load

I can see my boarding pass at the bottom of the app and when I click it the boarding pass flashes for a second and goes away. I’ve gone into “Trips” to click on my itinerary and again does the same thing. I’ve tried the other tabs at the bottom “Aeroplan”, “Flight Status” boarding pass wont stay up. Very inconvenient. I tried rebooting my phone and deleting the app and adding it back in. No luck. App is only good for checking in.

1 year ago, DgOnAS

A national embarrassment

Considering this is the largest Canadian airline, one would assume they could have managed in 15yrs to put together a working iOS app for their customers. You’d be wrong. The app keeps logging me out for no reason, it took ten attempts to validate my phone number for multi-factor authentication (no advanced MFA options based on either authenticator apps or hardware keys); when trying to access travel requirements for a specific booking, it keeps asking me for the details of my flight, which is where we started from after all. Even providing again the booking reference the app doesn’t work. Complete disaster for basic functionality and now they want to store advanced facial recognition data… I can only imagine the mess. Time to hire a serious development team and restart from scratch.

2 months ago, ZenVester

Constant Verification Required

As someone who travels frequently and likes to quickly jump on to research hotels, cars, aeroplan points etc - it is extremely annoying to have to authenticate EVERY time I open the app. I was told it is to protect the Wallet, prevent anyone from accessing my wallet. I wish there were a way to opt out of this time sucking requirement. Such an inconvenience for an extremely small likelihood of me loosing my phone and someone buying an airline ticket (?!) If necessary please enable face recognition for your frequent travelers.

2 years ago, Maria-Deifilia

Did not work for me

Had to buy the ticket as a guest. Could not sign in for Aeroplan. System took a long long while to process my purchase only to say try again. When I tried again the price of ticket had gone up. Had to pay more. It’s been painful to purchase my ticket this time with Air Canada. Unfortunately they don’t have competition for my itinerary.

4 months ago, F8.1955

Air Canada App

Wish other airlines will adopt this easy friendly system to checking and follow up your travels and it gets better every time. And I am a frequent flyer and after trying other airlines, no way I am going to change from Air Canada and its app

2 years ago, Jenga2100

Horrible app. Wouldn’t update on cellular or WiFi

Awful app. It is something to be desired. I was in atl. The AC flight was delayed like always. I was getting texts and emails about flight statuses and changes. But the app would not reflect the latest changes. The boarding passes never updated. I was signed in with my Aeroplan creds. I signed out and signed in with no resolution. Rebooting the phone did not resolve the issue. The app has a long way to go to even get 3/5 stars. Please hire app dev folks from delta. Their app is A+ top notch!

4 months ago, Mikiish

AC needs to hire new app developers

This app is super slow and takes you to a web page half the time, which defeats the purpose of the app. Some of the features (changing flights) don’t work and simply leave you on a loading screen indefinitely, and you end up having to call in and wait on hold for 1-2 hours… Other features, like looking at your ticket, switch your phone to max screen brightness which is also especially annoying.

4 years ago, DAWApp

Great improvements!

Now that Aeroplan is integrated into the App, everything Air Canada is together in one place. So much easier. Looking forward to a better check-in process, and maybe to manage my reservations directly in the App.

3 weeks ago, smiles0601

Best airline app ever

I like the online checkin and real time notifications a lot. It is easy to use and so helpful - it makes me so comfortable to delegate all flight matters to the app as it even tells me when my luggage arrives at which carousel, as accurate to the exact moment.

2 years ago, Daaaaaaaddy

Love

The app displays a countdown to when your trip is which I absolutely love. You can see and change your seat, along with being able to see the entire plane very easily. The set up is great

11 months ago, No Lost

Worthless

Provided NO information about flight. Incoming flight info - not available, seat map - not available, entertainment info - not available. It did have the flight number and when we were supposed to take out. Of course when the flight was delayed, no info was available on the app until every other source had the info. It even took two tries to transfer the boarding pass to the wallet.

10 months ago, Aaron de Long

Does Everything but what you NEED

I can book Ubers from this app, but can’t add something as simple as Know-Traveler-Number. While the UI is pretty, it kind of just hides the fact that you can’t do anything with it. Like, you can’t even chat with agent. You have to call them and wait, or you use Facebook Messenger and no on responds. You are virtually dependent on the desktop web like it’s 1999. The agents on the phone admitted they didn’t even know how to find things in the app.

3 weeks ago, tmm212

Ok, but needs new features

The app works ok, but it’s missing core features like the ability to search for e-upgrade availability or see fares for adjacent dates when running a search. It’s especially bad for e-upgrades — there’s no way to search for e-upgrade flights on an iPhone (even by browser), so you have to have a desktop or laptop computer available. Huge hassle!

10 months ago, DCspacegirl

Never had such a glitchy app and service before

I downloaded the aircanada app since I spent a whole day trying to change my reservation on the website and it would time out and prices go higher and the calling customer service either kicked me off or on hold forever. The app isn’t better since I can’t change the reservation either or they can’t find existing bookings. Super disappointed with air Canada in general

2 years ago, CQSL

App NOT DESIGNED PROPERLY

All Apps should be earlier iOS compatible ie. Backward Compatibility. It is now a big headache to go thru websites, especially when an App is available for ease of use … just imagine a person with an iPhone 6 has has iOS 12 only cannot access his/her Aeroplan account and has to compulsorily go thru your website … image your family elders trying to navigate thru your website, instead of using the App, which has ever available directly

9 months ago, Remiroo94501

Standby & Incoming Flight

I cannot see the upgrade/standby & incoming flight information anymore. I use the app often and this wasn’t a problem until recently. Every time I click to see the standby/upgrade info or the incoming flight, it just changes the time between military and standard time.

11 months ago, eddyviola

I love Air Canada 🇨🇦

Always has been a reliable airline and as a classical musician who has to travel with my viola, the airline crews have always been super with me— very lucky! Just flew from Buenos Aires to Montreal and had amazing experience! Highly recommended 🤩❤️

2 years ago, MiniMan1957

Link to Aeroplan Number.

I like the app, but it is annoying when I’m logged into the app, and then check in for flights, and it doesn’t populate my aeroplan number on the boarding passes. Which requires re-checking in to make the add. Otherwise it is a good app.

1 year ago, Kabirakp

Helpful

I always find these airline apps helpful because it works for many things for me digitally and I don’t have to hold on to my hard copies of boarding pass, tickets, etc.

6 days ago, Nancie JA

Excellent experience!

We had our first flight experience with Air Canada from DTW to Athens. They were friendly, timely and excellent communicators. They even upgraded a portion of our group, which was a blessing!

2 weeks ago, Nazerke_a

False availability

They gotta do smth with with system glitch. This happened several times to me already when I see and award flight and when I go to book it, it’s no longer available. When i rerun the search it’s there again. I’ve moved so many points to aircanada and i can’t even use them because of this issue. Phone reps couldn’t do anything anything except to say “oh it was a false availability”.

3 months ago, sstarzh

Update: 5.44.1 is still broken

5.44 upgrade completely broke the app. It is not loading anymore. Upgraded to 5.44.1 and it still doesn’t work and exits after showing the black screen with the Air Canada logo for 10 seconds. Update: after completely removing and reinstalling the app it is working now.

1 year ago, Johnny 5312

Don’t download if you have any other star alliance membership

Don’t download if you’re trying to get your points on United or any star alliance membership. I put in my United number and when I downloaded the app it automatically puts the points in a aeroplan account. I spoke with several people frustrated with my problems at air Canada and they kept saying too bad there’s nothing they can do. And blamed me for downloading this stupid app.

1 year ago, Vageli13

Lost my bags, no customer support, AVOID at all costs

They lost my bags last year and they still haven’t reimbursed me. There is ZERO customer support. I fell in the trap to book with them because they were the cheapest option but it was a disaster!!! Never again this mistake. Better pay a slightly higher price and be sure that if things go wrong the company will support you. Air Canada doesn’t do that, avoid before it’s too late.

1 year ago, Discouraged in CA

Air Canada App

Usually, I like the Air Canada app but, for about a month now, I cannot get any information about booking a round trip flight to Rome in October. Air Canada should post something to explain why this information isn’t available instead of just apologizing for the information not being available.

10 months ago, DiscoveryDEGA

Great experience

As someone who doesn’t travel as must as I with, Air Canada treated me nice. The service was outstanding and the staff were very kind and friendly. If I could, I would fly again anytime.

10 months ago, Barnun

Love This App

I find the Air Canada app very user friendly. I appreciate the alerts to check in as well as the update notifications. Especially love “your flight is now boarding!”

1 year ago, heykarentran

Cannot retrieve boarding passes

There is a glitch in this app that does not allow you to access or save your boarding pass after you’ve checked in. I checked in fine but when I went to retrieve my boarding pass, the tab slid up then down immediately, not allowing me to see or save it. Now I have to go to the check in desk at the airport early, to get a printed pass.

4 years ago, mam349

Horrible! Last minute flights are no longer 12,500

Before this app launched i checked for flights and the Aeroplan app had flights for 12,500 points everyday to my destination ...this new app is saying 30,000 for the same flight- I’m hoping this is an app issue; Not our hard earned points being watered down to more then half!! Please fix this- very few people are flying, you can’t tell me all the flights are sold out!

Description

With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place. EVEN BETTER TOGETHER Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels. BOOK YOUR WAY Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges. TIMING IS EVERYTHING By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service. NOW BOARDING As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. KNOW AS YOU GO Stay up to date with notifications about flight and gate changes, and cancellations. FOLLOW THE LEADER We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon. READY TO DOWNLOAD? By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618 IMPORTANT DISCLOSURES These functions apply when enabled: • Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps. • Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights. • Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar. • Notifications: push notifications are used to send you service messages related to your upcoming travel. • Camera: add images to the feedback you send to Air Canada. • Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app. PRIVACY POLICY By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html) Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 [email protected] ® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada ®† Aeroplan: registered trademark of Aeroplan Inc.