Thank you for the care packages and thanks to Air Canada 🇨🇦 wonderful staff and that is not just today every time I go with them, I feel your team sets an example of what it means to really feel you can actually be happy and safe traveling and most importantly safe during this pandemic. Even though I felt I was seeing staff look like a scene of health workers from the hospital , their smile and politeness towards the travels was a testament to how well Air Canada operates. It would be nice if you would consider making a change in 2021 that is adding free breakfast meal to the domestic line as well and not just the business which I had the experience of getting during my seat change request not knowing I would land in the business section. I enjoyed the breakfast while constantly thinking of people in domestic who don’t get one. I hope you consider making this change and add free breakfast for domestic line too. Thank you once again for a wonderful and safe flight.

6 months ago, BDABEAN

Multiple days

Love the app and use it a lot. Only criticism is that it doesn’t show multiple days with prices on one screen. Would be nice to see if there is a flight another time instead of getting the “there are no flights available on that day”.

1 year ago, M. Batchelor

Great app but dissatisfied with customer service

This app is wonderful & makes the process with flights seamless. It’s incredibly user friendly. The customer service however has been extremely disappointing & a horrible experience so far. Our bags until now are lost, it’s been 7 days since arriving in Zurich & we’ve heard absolutely nothing from air Canada. This is very unprofessional & has ruined our trip. Our return flight is in 2 days & I fear that our bags will be lost forever. No one has contacted us even if we’ve filed a report & obviously no update since the report was filed either. Air Canada definitely needs to get this resolved or I believe they will have many law suits coming their way as we are definitely not the only passengers to experience this. It’s a great airline, air plane & flights staff are wonderful BUT if you are flying air Canada DO NOT check your bags in!!

3 years ago, jsonlinter

Is this app done?

REVISING TO A 1 out of 5. This app is so bad that you will receive a notification on your iPhone that a flight schedule has changed. BUT open the app and there will be no such alert (there is no alert screen) and the flight in your itinerary will still show...the old schedule. Quit the app and restart, same thing, no update. IF ANYTHING THE APP SHOULD ALWAYS SHOW THR CORRECT INFORMATION. The right way to build an app is for it to pull updates the second you relaunch it or pull down from the top to refresh or for Pete’s sake offer a button that says “Check for updates.” No idea what Air Canada is doing. And the little bell at the top. That should not lead to a setting. Those go in “Settings.” That bell icon should lead to, wait for it...Alerts (seen and unseen). Absolutely unacceptable. —- Seriously, it’s like they got half way through making this app and then kind of gave up and embedded a web view to finish it off. My boarding passes don’t show up in the app even after checking in. You can’t add your pass to the wallet unless you long click on the link? You can only retrieve your pass by going back to check in where it then tells you you’ve already checked in (duh) and then gives you the option to view your pass! Thing is, that looks like a call each time to the internet so if you’re phone for whatever reason doesn’t have a signal at the gate... Like how is this considered version 5 of an app when I don’t see it as version 1?

1 year ago, L_e_v

No keyboard to log in on the iPad app

On the iPad app sign-up page, the keyboard doesn’t show up to enter the login credentials. You need to write them somewhere else like the Notes app, then copy and paste. How is it that such an app can get so many 5-star ratings? Okay, here’s an update. The screen when no keyboard showed up was at the very first time I wanted to create an account on this app. (I had an account years ago, but somehow it was deleted.) Now that I got a new account on a computer, the login screen on the app shows a gray bottom-third area with an option to bring the keyboard on the left-bottom of it (and also presenting my login email on the top-middle of it inherited from the shared Keychain). That gray area never showed up during my initial creating-an-account process. There was and is nothing wrong with my iPad as suggested by the developer, so I’m sticking with my rating.

3 months ago, Product Feedback

Cannot Access Tickets

While I am usually a huge fan of this app and a fellow Product Lead on a global mobile app, I found a Sev 1 issue that is impacting the user experience. My ticket is not accessible in the app, both from the reservation and the quick action drawer. It quickly pulls up and then back down, without the ability to interact with the ticket or download to Apple Wallet. I also tried the text a ticket feature but the web view simply times out. There’s no way to access my digital ticket so I had to retrieve a paper ticket. Hope your team can resolve this quickly as it impacts the traveler experience, especially leading into a busy holiday weekend!

3 months ago, even-stephen-d-123

Limited functionality and boarding pass glitches

I recently redownload this app to see if it could have reset my issue but no change- boarding passes pop up but immediately close such that you cannot view it nor click the add to wallet button. I’ve had to screenshot the screen while it is mid movement. Additionally the app doesn’t have a lot of functionality, it opens i-frames for everything and takes you to mobile site. All other airlines have native app experiences (seat selection, standby, changes, etc). This is purely a flight status app that launches websites to complete any actual functions. Very disappointing.

2 years ago, lightsp33d

Shared calendar with shared reservation deletes flights

We have a family shared iCloud calendar. We also share reservations in the app. The problem is that when the other person taps on Trips at the bottom, the app sends a deleted notification to the Calendar Inbox to everyone else. It says “Flight … deleted by …”. This should be fixed ASAP. Also, there are a lot of taps (steps) to see basic information, and information comes piece-wise: why can I see all information other than the terminal info, which I can see on the next screen? Why not include it in the previous screen? And so on.

4 months ago, Computer novice

Terrible

I’ve noticed something about App updates over the past few months. An App may have 5 stars but look at the most recent reviews and they’re all negative. I have no idea what this App used to be like but it is awful now. It took 5 tries to create an account, each time I had to re-enter my login info and a new verification number sent to my email. Finally I got the account created and tried to download my flight info. I got boarding passes for my wife and I for the first leg of our flight. For the second leg which is overseas, I got a boarding pass for my wife but none for me…then I got a second boarding pass for the first leg…then the app crashed.

3 months ago, Akehru

Underwhelming and underperforming

The app is seriously slow and unreliable. - flight time change was not notified and not updated in the AC app even within a day of flight, while Flighty updated and notified way ahead. How does the airline’s own app is behind for its own flight??!! - after the tortuously slow check-in procedure (in its web site, not even within the app - what is the point of the app then?), it kept failing to add boarding pass to Apple Wallet, with repeated error messages. - the app still didn’t show I was checked in even 2 hours after. Still trying to get the boarding pass as I am writing this review. - after my flight cancellation notice was received, they booked me on a code-shared airliner but there was no update on that flight in the app. I had to scramble to find out the terminal and gate number frantically due to the short lay over. (Hoping Flighty will help with this kind of issue from now). - did I say SLOW?

12 months ago, Kel1st

Poor app performance-took my money!

I have tried to like using this app but it always returns an error when trying to complete my purchase. Usually resolved with a live agent except… This time it returned an error and produced a ticket that disappeared and did not register as a paid booked flight. After speaking a live agent they had no record of my transaction yet took the (2k) money from account. I spoke with my bank to confirm the money was paid to AirCanada and it was. The money went out to AirCanada. Yet AirCanada claims no money was received and that the transaction would “fall off” after 48 hours. I have an open dispute with my bank about this and today is the end of 48 hours and still my money has not been returned. I can only surmise that it is a bias to USA customers? Will update as this gets resolved. In the meantime if you need to fly on this airline call and wait the 60+ minutes to speak with a live agent. The app is absolutely useless.

7 months ago, Zagros II

A Suggestion for a More User-Friendly Interface

While the app currently opens a browser session for most operations and requests, I believe there is room for improvement. In my experience using other airline apps such as Emirates and Turkish, their user interface was exceptional compared to this one. Please don't take my feedback as a compliment, but rather as a suggestion to consider enhancing the user experience by rethinking the way the app is used and making it more user-friendly.

2 years ago, DK_TO

Several bugs with the UI - just terrible

There are several bugs. When you click on the Aeroplan tab, the LCBO pop upder appears persistently. Touching close or the X in the top corner merely minimizes the pop under until it appears a second later. This repeats to infinity. Completely useless tab as it’s just the same as banner!! If you’re logged into the app, clicking on estore link mandates another login, even through you’re logged into the app. There’s no authentication handshake - again, this is a simple bug to avoid, and suggests the Air Canada developers are incompetent, or their app vendor should be fired.

10 months ago, TonyMenendez

RA Menendez

Quite a comprehensive app with easy navigation and troubleshooting except for cancellations and refunds ( by phone with Aeroplan! ). The app saves a lot of time vis a vis an eternal phone immunization with Air Canada ( although representatives are cordial and professional ) I have not tried a multi city travel plan yet , but will soon. Very little room for improvement. Great job !!

2 years ago, Hawkey9790

Embarrassingly Arrogant Customer Service

Air Canada lost my bag while I traveled from YYZ to DCA about 10 days ago. You would expect that after having the audacity to charge for checked baggage they’d at least attempt to get in touch with me to make things right after my bag was delayed for 3 days. But no, not only does Air Canada not have the shame to reach out. They don’t feel the need to respond to my requests submitted via their own form. They know I paid via their own app but will act like they don’t have any accountability to their customers.

3 years ago, DAWApp

Great improvements!

Now that Aeroplan is integrated into the App, everything Air Canada is together in one place. So much easier. Looking forward to a better check-in process, and maybe to manage my reservations directly in the App.

4 months ago, As sports

Boarding pass on the app won’t load

I can see my boarding pass at the bottom of the app and when I click it the boarding pass flashes for a second and goes away. I’ve gone into “Trips” to click on my itinerary and again does the same thing. I’ve tried the other tabs at the bottom “Aeroplan”, “Flight Status” boarding pass wont stay up. Very inconvenient. I tried rebooting my phone and deleting the app and adding it back in. No luck. App is only good for checking in.

6 months ago, DgOnAS

A national embarrassment

Considering this is the largest Canadian airline, one would assume they could have managed in 15yrs to put together a working iOS app for their customers. You’d be wrong. The app keeps logging me out for no reason, it took ten attempts to validate my phone number for multi-factor authentication (no advanced MFA options based on either authenticator apps or hardware keys); when trying to access travel requirements for a specific booking, it keeps asking me for the details of my flight, which is where we started from after all. Even providing again the booking reference the app doesn’t work. Complete disaster for basic functionality and now they want to store advanced facial recognition data… I can only imagine the mess. Time to hire a serious development team and restart from scratch.

1 year ago, Maria-Deifilia

Did not work for me

Had to buy the ticket as a guest. Could not sign in for Aeroplan. System took a long long while to process my purchase only to say try again. When I tried again the price of ticket had gone up. Had to pay more. It’s been painful to purchase my ticket this time with Air Canada. Unfortunately they don’t have competition for my itinerary.

1 year ago, Jenga2100

Horrible app. Wouldn’t update on cellular or WiFi

Awful app. It is something to be desired. I was in atl. The AC flight was delayed like always. I was getting texts and emails about flight statuses and changes. But the app would not reflect the latest changes. The boarding passes never updated. I was signed in with my Aeroplan creds. I signed out and signed in with no resolution. Rebooting the phone did not resolve the issue. The app has a long way to go to even get 3/5 stars. Please hire app dev folks from delta. Their app is A+ top notch!

10 months ago, Daaaaaaaddy

Love

The app displays a countdown to when your trip is which I absolutely love. You can see and change your seat, along with being able to see the entire plane very easily. The set up is great

1 month ago, No Lost

Worthless

Provided NO information about flight. Incoming flight info - not available, seat map - not available, entertainment info - not available. It did have the flight number and when we were supposed to take out. Of course when the flight was delayed, no info was available on the app until every other source had the info. It even took two tries to transfer the boarding pass to the wallet.

2 days ago, Aaron de Long

Does Everything but what you NEED

I can book Ubers from this app, but can’t add something as simple as Know-Traveler-Number. While the UI is pretty, it kind of just hides the fact that you can’t do anything with it. Like, you can’t even chat with agent. You have to call them and wait, or you use Facebook Messenger and no on responds. You are virtually dependent on the desktop web like it’s 1999. The agents on the phone admitted they didn’t even know how to find things in the app.

1 year ago, CQSL

App NOT DESIGNED PROPERLY

All Apps should be earlier iOS compatible ie. Backward Compatibility. It is now a big headache to go thru websites, especially when an App is available for ease of use … just imagine a person with an iPhone 6 has has iOS 12 only cannot access his/her Aeroplan account and has to compulsorily go thru your website … image your family elders trying to navigate thru your website, instead of using the App, which has ever available directly

1 month ago, eddyviola

I love Air Canada 🇨🇦

Always has been a reliable airline and as a classical musician who has to travel with my viola, the airline crews have always been super with me— very lucky! Just flew from Buenos Aires to Montreal and had amazing experience! Highly recommended 🤩❤️

12 months ago, MiniMan1957

Link to Aeroplan Number.

I like the app, but it is annoying when I’m logged into the app, and then check in for flights, and it doesn’t populate my aeroplan number on the boarding passes. Which requires re-checking in to make the add. Otherwise it is a good app.

7 months ago, Kabirakp

Helpful

I always find these airline apps helpful because it works for many things for me digitally and I don’t have to hold on to my hard copies of boarding pass, tickets, etc.

4 months ago, Johnny 5312

Don’t download if you have any other star alliance membership

Don’t download if you’re trying to get your points on United or any star alliance membership. I put in my United number and when I downloaded the app it automatically puts the points in a aeroplan account. I spoke with several people frustrated with my problems at air Canada and they kept saying too bad there’s nothing they can do. And blamed me for downloading this stupid app.

5 months ago, Vageli13

Lost my bags, no customer support, AVOID at all costs

They lost my bags last year and they still haven’t reimbursed me. There is ZERO customer support. I fell in the trap to book with them because they were the cheapest option but it was a disaster!!! Never again this mistake. Better pay a slightly higher price and be sure that if things go wrong the company will support you. Air Canada doesn’t do that, avoid before it’s too late.

5 days ago, Barnun

Love This App

I find the Air Canada app very user friendly. I appreciate the alerts to check in as well as the update notifications. Especially love “your flight is now boarding!”

3 months ago, Discouraged in CA

Air Canada App

Usually, I like the Air Canada app but, for about a month now, I cannot get any information about booking a round trip flight to Rome in October. Air Canada should post something to explain why this information isn’t available instead of just apologizing for the information not being available.

8 months ago, Murtaza Chevel

Easy and quick to use app

I travel frequently and Air Canada app is amazing and easy to use compared to many others.

3 months ago, heykarentran

Cannot retrieve boarding passes

There is a glitch in this app that does not allow you to access or save your boarding pass after you’ve checked in. I checked in fine but when I went to retrieve my boarding pass, the tab slid up then down immediately, not allowing me to see or save it. Now I have to go to the check in desk at the airport early, to get a printed pass.

3 years ago, mam349

Horrible! Last minute flights are no longer 12,500

Before this app launched i checked for flights and the Aeroplan app had flights for 12,500 points everyday to my destination ...this new app is saying 30,000 for the same flight- I’m hoping this is an app issue; Not our hard earned points being watered down to more then half!! Please fix this- very few people are flying, you can’t tell me all the flights are sold out!

2 years ago, Sir Glenn V

Change Seats?!?

This app is only moderately good for viewing information. Actually doing anything like booking or changing seats is terrible. Example: I currently have round trip tickets and I want to change seat location on the return flight. Every time I try, it shows the right flight/plane but shows I’m sitting in the same seats as my first flight (which I’m really not).

3 months ago, SIMZ100

Tough time using app

It’s very hard to make any changes. if you want to make a booking for someone else it automatically picks up your name. then to change the name. It’s so complicated there’s no answer there’s no way to contact them it’s just impossible.

1 year ago, trvlgal16

Worst airline app

I will say this is the worst airline app I’ve ever ever. Completely non intuitive, seat selection fails to work a majority of the time, and the design is something I would have expected from a third tier airline 10 years ago. Please, go look at Deltas app. See how intuitive and easy it is and how well they’ve designed the UI. You are the flagship airline of Canada. Please do better.

5 months ago, Leveenia

Easy to use

This app is amazingly easy to use and helps so I don’t have to look far for my information

10 months ago, User3578543

App doesn’t recognize booking

My iOS is 16.2 and prior to updating to new iOS I had no issues bringing up my reservation within the app. App is updated to latest version. Thankfully I can check my reservation on the website but this is highly inconvenient seeing how I will be flying soon. When I try and add my reservation in the app it says “Booking reference not found (RetrievePNR - 2301)”

12 months ago, AmExTravel

Not Complete-Missing Baggage Tracking

Unless I missed it, the app does not have the capability to track your baggage. This is a very convenient feature with other airline apps from Delta, United, American, Lufthansa etc. Add this feature and it brings it closer to par with its competitors.

4 years ago, Shantanu

Not bad

Fairly intuitive interface, really simple. Used to not be so great, but it has tremendously improved. Still lacking a few features, such as direct access to Aeroplan, but other than that it’s pretty good.

3 years ago, TheRedComet0079

Great Design

The app runs smoothly. The user interface is intuitively designed. Easy to find functions like booking a trip, checking your itinerary, and traveller settings.

4 months ago, padresfool

Problem

I booked a flight and picked my seats and when I went to check in magically didn't have seats and it assigned my wife and I two random seats apart from each other. I attempted to change the seats but the app would not let me and called customer service and they couldn't help either...going to be a horrible flight😢

2 months ago, tmm212

Ok, but needs better features

The app usually works ok, but there’s no way to search for eupgrade availability for flights, and no way to see prices across multiple days (as on other airlines’ apps). Also, the app is very buggy when trying to do seat selections for booked flights.

3 months ago, katiesau

Site is full of technical issues

Last year this was the best site on the iPhone . Easy fast efficient . In the last few months when trying to make a booking a error message pops up and says the company has been notified. Deleting the app and reinstall does nothing, clearing the cache the same. I even called Aeroplan.

10 months ago, Nabilius

Freezes with searching

You get many errors on this app, and after each update you would guess a bug would be fixed a nd you dont get that issue.

1 year ago, Basmine

Good customer service

I’ve been using Air Canada for a little while they have a good customer service and price !!

12 months ago, Like to cruise

Aeroplan works great and

Love the way you can book almost all Star Alliance members last minute without surcharges. Easy to use

4 months ago, ptanner2023

Boarding passes won’t stay up

When you click the boarding passes in the latest version they appear for a second and then scroll back down and you can’t see them or do anything with them. Happens over and over when you click them.

4 years ago, mc123myc

Unusable

The old version of the app wasn’t perfect but at least it works. The new version is terrible. It doesn’t display the right info and half the time it won’t even let you add trips properly. What the h?

Description

With the Air Canada + Aeroplan app, you can now enjoy the advantages of the Aeroplan loyalty program with the combined ease of managing your Air Canada trips in a single convenient place. EVEN BETTER TOGETHER Sign in with Aeroplan to unlock access to loyalty program benefits. Dive in to see your points balance, track Elite status progress, view recent transactions, and access popular program features like Family Sharing, eStore, car rental, and hotels. BOOK YOUR WAY Book your next trip using cash, or by redeeming your Aeroplan points. You can now also book with a combination of Points + Cash, or even pay 100% of your fare using points, including taxes, fees, and charges. TIMING IS EVERYTHING By presenting timely updates on your home screen, you'll always be up to date. Action cards prompt you when it's time to check-in, show your upcoming flight status, and even offers your flight's menu when it's almost time to eat on flights offering meal service. NOW BOARDING As your flight approaches, your boarding pass will appear throughout the app for quick access. Your boarding passes are saved for offline use in the app but can also be added to Apple Wallet. KNOW AS YOU GO Stay up to date with notifications about flight and gate changes, and cancellations. FOLLOW THE LEADER We added turn-by-turn airport navigation, a first for a Canadian airline, available in Toronto (YYZ), Montreal (YUL), and Vancouver (YVR), with more coming soon. READY TO DOWNLOAD? By downloading or updating this App, or setting up your device to do so automatically, you consent to the installation of the App, its future updates and upgrades and to the Air Canada Mobile App “Terms of Use” that govern the use of App that are available here: http://www.aircanada.com/en/mobile/tc_ios.html. You can withdraw your consent at any time by uninstalling the App. For help uninstalling, please see https://support.apple.com/en-ca/HT207618 IMPORTANT DISCLOSURES These functions apply when enabled: • Location: your location data is used to show the closest airport(s) for booking, and flight status. Location data is also used to present the correct boarding passes at connecting airports, and to provide the current location when using airport maps. • Wi-Fi connection: used to determine if internet access or a connection is available for onboard Wi-Fi and the wireless entertainment system on Air Canada Rouge flights. • Calendar: access to your calendar is used to sync flights from your upcoming bookings to your device's calendar. • Notifications: push notifications are used to send you service messages related to your upcoming travel. • Camera: add images to the feedback you send to Air Canada. • Your device and app information (phone model, language, system and app version) is attached to comments you send when an issue is reported via the app. PRIVACY POLICY By downloading or updating this App, you understand that Air Canada may: collect data about your device in order to serve you the correct software, as well as maintain and develop its services; require that you change some of your device settings to use specific features; collect personal information as detailed in our Privacy Policy (http://www.aircanada.com/en/about/legal/privacy/policy.html) Air Canada, PO Box 64239, RPO Thorncliffe, Calgary, Alberta, T2K 6J7 [email protected] ® Air Canada Rouge, Altitude and Star Alliance: registered trademarks of Air Canada in Canada ®† Aeroplan: registered trademark of Aeroplan Inc.