Lyft

Yesterday I requested a Lyft ride. The wait time showed 16 minutes on the app, but I waited 19 minutes without a ride. I watched the car as it got within 3 blocks of picking me up then it disappeared and another car was requested showing an 18 minute wait time. After waiting for 10 minutes and not seeing the car making much of a progress, I cancelled my request and made another request to pay more for a 5 minute wait time. It ended up being about 10 minutes. This has happened to me three of the last four Lyft requests where my first option got close to picking me up but then disappeared and waiting for another 15-20 minutes. On one of my recent requests last week, I had two cars cancel on me, both were close but got called to another Lyft customer in the last second leaving me with a 3rd car that was 16 minutes away. In total, I waited 49 minutes. That driver told me that it’s the system that makes those changes. I’ve watched my rides get so close to me, within blocks, after 15-20 minute wait times only to have them cancelled on me by the system. I wish there was a way to fix this. The drivers are always great. I appreciate them very much.

Unable to share my exact issue with customer support, so I am putting it here. My home address is not mapping to the proper location, so drivers are going to the inaccessible gate on the wrong side. When you are blind and cannot see where they are going, especially if the driver is deaf or doesn't speak your language, it makes it impossible for them to know where you need to go and unsafe for me as I am being dropped at the wrong location. The app is not giving me a way to report this specific issue. As a blind user, accessibility is a big deal to me. This app in terms of accessible components is actually quite good. My issue is this. They encourage users to upload a photo so the driver knows who you are, I can't see them being totally blind, so I don't have such an advantage. They say verify the license plate of the car, again great if you could see it. They really need to come up with a more creative solution that helps us blind users. As a side note, users should be given a language option for their driver, Spanish speakers may not be able to work well with English speakers, English speakers may not do well with a Spanish speaker. This is especially true if you are blind and pointing at things does you no good. Try communicating with a Spanish speaker or someone who cannot hear when you are blind and they can't figure out where you are going, go ahead, try it.

I want to love Lyft I really do. They had a better business model than Uber especially when it came to how they treated their employees. But both companies took a huge chunk out of their contractors pay over the part year, I feel like there’s definitely room for a fairer 3rd player. As a ride-share user, tonight was probably the last straw. After being told my ride was “confirmed” I stared at a “waiting for details” screen for over 10 minutes TWICE. When I gave up and ordered an Uber I finally got my details but the Lyft was still 14 minutes away. I cancelled and was charged 4.50. That may not seem like much but what about the time and stress I wasted trying to get a Lyft in the first place? I was out with friends and couldn’t have conversations or anything for a good 30 minutes, on top of them waiting for me, because I was minding my phone wondering when I was gonna have a Lyft. This app needs a big overhaul to give users an accurate ETA. I went from “you will arrive at your destination at 904pm” to “you will arrive at your destination at 925pm” and it STILL didn’t have driver details! That’s why I ordered an Uber instead. I get it, Lyft you don’t have the driver saturation Uber has. But you can’t overpromise ETAs on your app when people have places to be. As an early devotee to Lyft vs Uber I’m just really disappointed and disgusted that they would charge me for this. Tonight will probably be the last time I ever try to use Lyft.

I’ve already had money taken out yesterday for a ride I requested and it was pending. After work around 5am I noticed I got charged again for the same ride. Then when I tried to find a way to communicate it or find customer service the options available were not helpful at all. I could not speak with anyone to help me solve my issue. I woke up to another notification that the same charge was declined because I locked my card; so they tried to charge me a third time. When I requested a Lyft for work it said I had to choose another method of payment. So I had to forcefully pay for that same ride a third time plus the ride I requested that day. As I get into my office I see that they again tried to charge me a fourth time. I’m really getting frustrated because it just seems like it’s going to keep charging me till I have no money left in my checking account and that is a major problem. On top of that there isn’t a customer service line for me to contact or even an option so I can live chat with someone to help me with my problem. Highly annoyed at the inconvenience because I’m sure I’m going to get charged again for that same ride on top of the ride I’m going to need tomorrow to get to work. Can I get some help please!!!!!!!! Or keep this one star rating and the loss off a customer and a potential civil suit against the company. Already have had multiple issues with said app and I’m over it.

I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force. Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so. Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable.

I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.

I had a scheduled pickup that I had literally booked the day before and I got a driver that was about 15 minutes away and of course I’m fine with it because my scheduled pickup time was about 10 mins from then. So I wait a little bit and then I check the status of my ride and my driver ends up 20 minutes away and so I’m a bit confused how she got further from the location so I text her “Excuse me, where are you going?” No response. Now, my scheduled pickup time is behind and now I’m late for my activity. So, then she finally gets back on route and so I make sure to keep watching her progress over to my location and so she’s finally like 3 minutes away and all of a sudden, she cancels the ride. This is absolutely unacceptable. In total, I waited around for 30 minutes for what was supposed to be a 15 minute ride. And in the end, still never got picked up. Drivers should not be able to WILLINGLY take on rides and arrive near the location and have the option to cancel like that. Especially if it was scheduled the DAY BEFORE. There is also no way to report the drivers who cancel unfairly on the app. No support on incidents such as this whatsoever. Which leaves the driver off the hook and untouched. The drivers name was Briale and she was driving a Tesla. I hope the support team can find her and reprimand her for wasting my time and unfairly canceling when she was literally 3 minutes away from picking me up.

I’m late to work everyday using Lyft because they always lie about the estimated arrival time. They say my driver will be here in ten minutes or so, the driver will still be in the middle of dropping someone off so that was a lie. They always assign a driver already driving and of course soon as it’s my turn after waiting ten minutes they cancel and now I have to wait another ten minutes. The prices change every thirty freaking seconds! I only ride with Lyft because they’re cheaper than Uber but with the constant price changes and everything I go through that’s probably not even true any more. I’d probably get to work quicker on the bus! The drivers for whatever reason never actually pull up to my location either. Majority of the time they are out on the street outside my house or at the other entrance to my job and for some reason think IM supposed to walk the rest of the way to them! No! I also NEVER get notifications that I even have a driver. I have to constantly check my phone to see if they finally got me someone and how long I supposedly have until they get here. They have 3 different timings which are all a scam because the driver won’t be there in the time said. I sometimes pick the 15 minute wait so I can finish getting myself together. The driver will then get picked and be coming in 5, because there was never any wait they just wanted to see if they can scam you out the extra money.

I put in my bad experiences and I expected to be reimbursed. However, all Lyft did was say we weren’t pairing you with that driver in the future. That’s good but not satisfactory enough. I expected a credit. First guy just dropped me in the middle of some residential neighborhood, (I was going to the Price is right), and told me to get out and walk and look for the address!!! This was way out in LA which I’m not familiar with because I live in Lancaster. It turns out we were way off of where I wanted to go and the address was nowhere to be found. So I had to call another Lyft driver. Since I always plan for incidentals, I was an hour early and still got there on time by calling another Lyft ride, who went over and beyond, and I gave her an excellent review by the way. I seriously feel I should’ve been reimbursed for this trip because the driver and I had zero conversation, so there was no hard feelings for him to tell me to get out and walk and look for the address. 2nd incident I had a round-trip planned and I wanted to confirm that with my driver he never confirmed it with me. He dodged around the issue and when we got there he left me after only one minute. My determination is that he didn’t want to take me back to my house in the desert. NO REFUND. instead, they told me they won’t pair me up with that driver again.🤔😡🤬

Lyft has giving me some of the worst experiences ever on more than one occasion. I’ve got picked up with debit cards at work one day, and the next day weren’t good enough. So I then added a Lyft Cash to my account on Lyft . you know at their money so I can use a guaranteed ride. So the card that work yesterday wasn’t good today today that card needed to be verified and it needed to be a debit card. I had a previously used a credit card now I need a debit card. I went through so many hoops that I was almost late to work every single time I use the app and ended up having to call a friend because I couldn’t verify that you do that on a card I had already used That’s when I added money to the account. Well, you know what that was even good enough if you add money to the Lyft bank account, you cannot get a refund and we know that now but you also can’t use it unless you have a debit card linked to that as back up well, the reason I add a Lyft Cash is because I don’t have a debit card. I was using a credit card so now they took my money and I couldn’t even use that. It literally took me three weeks to finally get a debit card a card because I had lost my debit card and I could not get a ride anywhere, but they blatantly took no time in taking my money…. Smh

I’m a frequent Lyft user and I carry a high rating. I have rarely had an issue when riding alone However, whenever I request one with a car seat in order to accommodate me and my three year old daughter I am either unable to get one after waiting a very long time or the driver cancels for no apparent reason. Tonight I requested a Lyft and was standing outside with an ample amount of time only to receive a terse text message from Lyft saying that I had been charged for the whole ride and that I received feedback from the driver, even though he had never picked me up. After I contacted him and he rudely hung up on me I got another text saying that I needed to check my inbox, when I responded that I had checked it and it was empty I got another message informing me not to text that number. This is ridiculous, and extremely frustrating. If you, as a company, are not actually committed to accommodating customers with families perhaps you shouldn’t offer a car seat option, or have the nerve to charge people double or sometimes triple for it. You certainly shouldn’t leave people idling outside with a squirming toddler when they are trying to do the right thing.

I was unfairly charged $80 for damage to a seatbelt that I didn’t even do! When I got in contact with customer support they were very unhelpful in helping me resolve my issue. I feel as if none of my questions were answered! Unfortunately, Lyft is the only way I commute to and from work because I prefer it over Uber, I feel as if I was scammed out of my money, $80 to fix something I didn’t even break and there’s no way in proving it either! When I tried asking customer support more questions for my GENUINE CONFUSION on the situation they replied with “I’ve provided you with all the information available, I will now end this chat” I found that to be SO rude because NONE of my questions were answered informatively! And some of my questions were even left unanswered!! I’m not one to get frustrated or upset but this definitely brought me down especially since I use the app and pay MY hard earned money to get taken to work and picked up every week. I’ve NEVER had a problem with them I actually love Lyft but now, I don’t know so much… customer service could’ve been more sincere and concerned about my feelings towards the situation, but hey! that tells you all you need to know about a company…yikes.

Lyft has absolutely been a vital service for me. I don’t drive, so most of the time I use public transit or I’m walking. Lyft has come in handy on so many occasions when I’ve needed to get some place quickly. Most of the drivers are courteous (too many of them play music that is not to my taste; fortunately I’m usually not in the vehicle long enough for the “music” to make my ears bleed). I hate the fact that quite often when you need it most - such as during inclement weather, or when the T is having major problems - the rideshares jack up the prices. I get it - supply and demand - I understand; still don’t like it. Perhaps it balances out though, because some of the rides are ridiculously cheap. One improvement I would like to see Lyft make is giving riders the option of the type of vehicle they would like to request. As somebody who’s mobility impaired, sometimes the higher larger vehicles are difficult for me to get into. An option that allowed riders to select either a sedan, an SUV, or no preference would be helpful. In closing, Lyft is a great service, it’s a necessary service, and I’m glad it exists.

My husband ordered a lyft to drop him off at home he put in the address and everything looked good but after he was in the lyft he realized that the driver had stopped 1.7 miles away from our house so he tried to explain to the driver this wasn’t correct but the driver didn’t understand English so he tried to change the drop off on his phone but he received an error and his phone was dying so he got out at the wrong place and walked 1.7 miles in -4 weather when I tried to get in touch with someone over the phone I had to call 3 times the first time I got hung up on so I called again I reached the accident department told the person what happened he transferred me to the safety department who I told the story to and he said that he was going to transfer me to a different department that could help I heard the hold music and then it hung up the third time I called I spoke with the accident department in hopes to get back to the safety department but I was told that I couldn’t be transferred as it wasn’t the safety departments job to help with my issue then I asked which department I needed to go to which the person told me only the app can help me and that there is no one that I could verbally talk to about this issue I told him that I tried on the app but the options given don’t coincide with the issue we were having my husband couldn’t feel his legs when he finally arrived home.

I’d had so many negative experiences with Lyft lately, but I actually gather together every penny I owned and bought a vehicle so that I wouldn’t have to deal with them anymore. I schedule a ride, they say they’re on their way at the correct time, then five minutes before they’re supposed to be there they change drivers on me. Same thing with the next driver, and the next. I’ve been made late for work on more than one occasion, once over an hour late. I’ve also been left stranded for 2 1/2 hours in the cold after several drivers canceled, two of which were within one minute of my location. The only way I was able to get a ride is by agreeing to order an $80+ “Lux” ride. And believe me, that car was not that luxurious. I know some drivers have had difficulties with riders, but I have never had a complaint and leaving a woman alone in the dark in front of closed businesses was absolutely abhorrent. After that, I gathered together every penny I could scrabble, took out a loan, and bought my own vehicle so that I would never have to deal with Lyft again except in dire emergencies. And believe me, if I’m going to ever deal with Lyft again, it will be a dire emergency.

I recently installed Lyft on my phone for work. I used to use Lyft 5 years ago. Oh boy what a night a day difference. I expected the price to go up after so long but the service is just terrible. Long story short I was in Newark for work and tried to request a Lyft to get to the airport. I tried for the first time around 6 PM and it quoted me for around 23 bucks. Sure no big deal. This is where the frustration begins. From here I waited the maximum amount of time until I was forced to rebook the ride 5 times. Each time my fare increased. By the end of it I went from 23 bucks for a 15 minute ride to 56. Then to add insult to injury one driver actually accepted my ride. Was 3 minutes away then canceled. By this time I’ve already been trying to secure a ride for just over an hour. At that point I was done with Lyft. I decided to use Mass Transit. I wish I would have done so from the beginning. I would have saved myself time and frustration. I wouldn’t have cut it so close to get on my flight either. After all of this I’m going to strongly recommend to my company that we use a different ride share service. Lyft definitely has fallen far into the dump.

I’m not one to get aggravated. But I downloaded this app, paid for a ride- and it automatically “reloaded” my account $50. It took this money out of an account I was in the process of closing since I was moving states. Well I had to close the account, so I asked them for a refund and they were nice about refunding me but before even asking how I wanted it refunded they quickly added it onto my closed account. They told me “their mistake it’ll go back onto my Lyft account in a week or so” and it did. Flash forward- I try this AGAIN. I updated a card on file and removed the other one so this wouldn’t happen again. They refunded it- I never get it. They finally tell me what card they put it on- it’s the closed account. They money never went back on the app. The customer service reps didn’t care, didn’t listen, said it’s up to my bank. What bank? I don’t bank there anymore my account is closed and now my money has just vanished. I respond patiently in the chat and try to get answers and they close the chat and leave, they tell me to wait 20 minutes go by I message again- and they have left the chat. And when I ask them to close the chat so I can speak to someone else- they keep the chat open. I’m extremely disappointed this is MY money they STOLE. And won’t RETURN. Or even give me answers about!! Never ever do I recommend this you cannot call them. Even chatting with someone takes an hour.

I just had an unbelievably inconsiderate experience with this service by a driver named Raymond in Tulsa, Oklahoma. I have ridden with Lyft, many times, and had mostly good experiences. Today I needed to get somewhere on time, and this driver decided to stop off for donuts, which I could see where he was on the map, and have breakfast. What I don’t understand is why he is excepting rides and then stopping for breakfast instead of just having breakfast and then starting to except rides again. I always try to be considerate of drivers and be waiting for them out by the curb when they pick up. Today I waited and waited and waited. Finally, when he arrived in a different car that was pictured on his profile, I asked him if he had stopped for donuts. He did not answer the question and chose to be silent. So, I asked him again. Then he told me that he did. “We’ll a guys gotta eat!”, he said. and I told him he should eat on his own time, not mine. He was totally unapologetic, and told me most customers don’t care. So, I asked him to let me out of the car which he did. THIS PART IS IMPORTANT: Lyft has no customer service. Literally none. There is no human to talk to. There is no way to report this guy that I am aware of. I searched and searched, and all I could find was ways to report bad customers. There were ways to report the condition of the vehicle, but not the behavior of the driver.

Every time I ask for a Lyft they either come super late. Also if you use online banks they aren’t that compatible with Lyft. Sometimes they wanna work and sometimes they don’t. Even if you use Apple Pay, put your banking information and etc. I’ve had too many issues with this service vs Uber. Uber is usually on the pricier side but you get what you’re paying for. I’ve had multiple rides with Lyft that are supposed to cost around 20-30 max but they end up withdrawing 70-90. You can dispute it and get your money but this is not the customer experience I was looking for. My bank account has more than enough money to cover my rides but it’s the constant hot and cold with this company. They’ve made me late plenty of times and I know I can’t blame the drivers because traffic and etc but when your ride gets canceled 4-7 times that’s just ridiculous. I don’t tip low and I always leave positive reviews on each driver no matter what. If you made it to this point thank you for letting me rant but anyways use this app at your own risk. If you plan to get a Lyft plan 1hr or 1:30hr ahead. Try to not use a online bank. Maybe use a popular bank with actual branches. My chime account gives me trouble with this app. Even my Chime bank have confirmed the transactions shouldn’t have declined and there’s no error on their end. Lyft please do better

I typically do not write reviews, I have never written a review for an app before but my experience with Lyft has frustrated me so much that I feel the need to warn others. I lost a semi valuable bag in a Lyft rider a couple days ago, it had more sentimental value than anything else. Thankfully, no important documentation was in there, but if there was I doubt I would’ve been treat any differently. The driver, let’s call her Helen, had not responded to any of my calls of texts through the app, even when I contacted her just minutes after she dropped me off. She remained unresponsive for the rest of the evening so I put in a request through Lyft. I told them to give her my information and reach out but I cannot confirm that they did so. Even after that, they refused to give me any of Helen’s information. I understand that it would be a security issue but Lyft has said she remains unresponsive to their messages as well. Clearly there is something suspicious going on since it’s been more than 5 days. Lyft also does not have a customer service number and you can only communicate with them via email. It is a frustrating slow process and they also have stopped answering my emails. In the end, they basically told me there’s nothing they can do, not even check if helen is still actively driving for Lyft, and that is that. I will not be using Lyft anymore, and will be switching to Uber.

My Lyft driver stole over half of my groceries (by driving away while I was still unloading) and Lyft charged me $15 (DOUBLE the cost of my ride) to have their thief of a driver bring it back. They only have a SINGLE link for all situations regarding any items and that is the “Lost and Found” tab. They claim that because the driver brought my “lost” groceries back, they charged me but my groceries were never “lost”, they were stolen. Lyft locked out the “contact driver” tab after the first attempt of use and seems to have a long and tedious email process for all other forms of support for riders (customers). I am highly upset, and despite talking to Lyft constantly about this issue, they stand by their flawed reasoning. Lyft has failed to implement a fair and just policy for stolen items and don’t even have an investigational protocol. At this rate, drivers can always drive away with your items as you are unloading and claim that the you “left” them, in an effort to gain some sort of bonus. I have asked for them to remove all of my information and delete my account (which is another issue. Why isn’t the means to deactivate my account in MY hands?). I will not use them again in the foreseeable future. 0 stars

Reader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.

My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.

I’ve had this happen on multiple occasions, but this time is the worst. Drivers are running multiple driving apps at a time to “line up” their next ride. Unfortunately, this takes away from the major advantage of using an app ride service in the first place: the ability to track your driver & see a relatively accurate ETA. This morning I ordered a Lyft & it said my driver was 7 minutes away & did not have any notification that they were finishing another trip. Yet, the driver chose to make a 45 minute detour around me, and then cancel my ride. After the first 30 minutes of waiting & becoming anxious about being late, I opened Uber to see if there was a different driver nearby. Guess who accepted my ride? THE SAME PERSON THAT WAS SUPPOSED TO BE PICKING ME UP! Absolutely frustrating that there’s no way to report a driver if your ride hasn’t yet started. Yet, this driver somehow has a 5.0 rating with over 2000 rides. So meanwhile, they are raking in the benefits of being a “top performing employee” while actually ruining your reputation. I thought Lyft was a good idea because it’s a little cheaper than Uber, but the risk isn’t worth it

I’ve had good experiences throughout my time using Lyft. The one time I didn’t was on New Year’s Eve/ New Year’s Morning. Now while most passengers agree we don’t want to cause trouble or a mess for our driver, sometimes this is unavoidable. When I brought my coworker onto our Lyft to get us home safely my coworker puked OUTSIDE the car. Very little mess inside to clean. I can respect being upset. But when he took pictures of the mess BEFORE I cleaned his door on the outside and sent it to a Lyft to charge me $150 even AFTER I apologized. That pisses me off. Especially when he says and I quote, “I have to take my kids somewhere tomorrow” now I don’t hold it against the driver for feeling that way, but my response holds. “Why are you driving to take drunk people home then?!” We got into a shoring match (which I admit could have been more mature about-but I was drunk; what was the driver’s excuse?) he drove away after I said “buh-bye”, at least 5 times. I accept my part of the blame for my drunken coworker, even if $150 isn’t fair AFTER I cleaned. BUT, where is the driver’s responsibility for being professional (which he wasn’t) and understanding on a busy drunken night? There was none. Perhaps I should have driven home drunk with my coworker….

I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers

I have developmental disabilities and I don’t drive because of them. I use Lyft as one of my main modes of transportation coordinated by my Medicaid. One day I took a Lyft Ride and afterwords Lyft sent me a threatening email telling me I’d been receiving low star ratings and if it happened again they would deactivate my account. This really scared me because I didn’t drive. I reached out to their customer service, which isn’t really a customer service and explained that I had disabilities and didn’t drive, but they didn’t care. Repeated emails from them told me they understood, but that I still needed to follow their guidelines regardless. I don’t think Lyft was being fair considering I have disabilities and didn’t drive, meaning if they deactivated my account I would have no way of getting around town independently. After a lot of back and fourths and no backup from my Medicaid, I decided to delete my Lyft account and stopped using Lyft altogether. If Lyft was going to treat me disrespectfully then they weren’t going to be getting my service. I’m a paying customer. Lyft seriously needs to take into consideration who they are dealing with before sending out threatening emails and deactivating users accounts. I’m thankful we live in a world today where there are other means of transportation other then Lyft.

I recently have been experiencing so many people denying my rides. It’s infuriating that happens so frequently, the driver might be dropping someone down the block and THEN canceles my ride. I do not know why they take the ride just to cancel it at the last very time when I have waited almost 13 minutes and then the waiting starts again to experience it all over again. I lose time and I get the sensation to be lied. On other negative review. Temporary holds are getting out of hand. Today, I was charged a temporary hold of $20 broken down in two times. I did not have enough founds to go back home tonight and Lyft did not let me book a ride. Their temporary holds was the cause of me having less than the rate a normal ride is. I should be able to still gamble with that money taken from The temporary hold since “ they say , they’re not taking it but putting back in a week” but still is money I cannot use to book a ride of their own app. UBER saved my night, I do not how but the app said I could take a ride “ on them “ for being a loyal customer, I really really felt appreciated. I had to pay later but I cannot believe how Lyft has been so disloyal, unpleasant, and just nasty greedy and not once has truly rewarded me in any way. I will try to avoid as much as I possibly can to never be using Lyft services or to put my trust or depend on them.

I have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a lyft, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight and I called him, and he declined it. I thought he probably got turned around and had the wrong address so I called again, declined again, then I said to myself okay if he doesn’t turn around right here somethings up, he kept going, so I couldn’t cancel or else I would be charged and they didn’t reroute me until he was 8 minutes away from me, they rerouted me and the next driver was 20 minutes away finishing up a current ride, something has to be done because there wasn’t anywhere that I could go to on the lyft app to report that my driver wasn’t going the right way so I could get a new driver, which made me extremely late, I have the drivers number but not his profile picture :( The service is bad I try to report something but there isn’t a place for the report that I’m trying to do, my bank statement came in and it showed this I know charges with the same number as the lyfts item number thing and it won’t let me delete my card and then you have to email which take forever to respond, you don’t even get to talk to an actual person🤦🏾‍♀️NEVER USING LYFT AGAIN

I requested a scheduled ride this morning to the Tampa airport for 6:30. The app told me they would be there between 6:25-6:35. They arrived at 6:15 and when I told them I needed ten minutes because they were early he said ok and then left leaving me stranded and charged me a 10 dollar cancellation fee. I had to order another Lyft which almost made me miss my flight. That’s totally unacceptable that I was charged $47 dollars for a ride that never happened. If you don’t pay attention to this I will never use Lyft again. I’m a good customer and have never complained before but this is wrong. The driver was in the wrong for coming too early and leaving when I told him he was early and I needed 10 minutes. He just left. If you think this is professional service you’re mistaken and I will lodge a formal complaint and put a hold on my credit card as a incorrect charge. I thought Lyft was better then Uber but I was mistaken. Reverse the no show fee and he and Lyft got paid twice. If you look I immediately had to request another ride so I didn’t miss my flight. Why would I cancel? Please respond to this request with a human. Tracy Mevs

I do like the platform, and I think that they could do better about dealing with issues that are concerning safety. I was unfortunately place in a situation, when I got into a Lyft car, that was completely hazardous (From my perspective). I reached out to Lyft, and I do believe that I did my part, but it was a long time since they were able to say anything to me, but I did seemingly make a mistake about responding to them. I actually thought I responded to the email. To be completely honest. Since I responded to the email, I still have not gotten a fair resolution. The situation did involve someone having a gun and using the presence of the gun to force an image of an ideal that the driver had accepted. With the evidence that I provided. And they called it was made the day I got enough urgency to see if there was a person out on the to the road and investigate more and asked more of me. Just because I forgot to does not mean that the problem is not in the “so” end it also does not mean it’s one of those things you just gotta let go off because I didn’t follow up. I hope this is something that they see and relate to my situation to us this to help create a safer platform for the riders, the driver and the people who are surrounding us as we go to our places… Ty

Flew into John Wayne Airport, call the Lyft, they arrived but could not find the designated pick up location. We spoke over the phone I explained in great detail where he needed to go inside the garage at lot C. He insisted he was in line at Lot C, however he was not inside the garage he was in the general pick up area, not in the designated lyft-Uber area. I watched on the map simulation as he circled the airport four times missing the entrance four times or more. I received the threat from Lyft that I would be charged for missing a pick up, apparently he pushed the button that he had pick me up. This was a lie, I called a second Lyft, once I figured out that I had been abandoned by the first driver. As a second driver arrived, the first driver also arrived just ahead of him. He picked up two other individuals that called Lyft. No apologies at all from the driver who abandoned me. I jokingly warned the passengers they might be in for an adventure. When the second Lyft driver and I were exiting, I witnessed the first driver apparently lost circling the garage looking for the exit. I was charged a five dollar penalty, and will apparently be downgraded for my five star status. I consider this to be both theft and defamation of character.

I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.

After several problems having them charge the correct cards, charging cards long deleted from the account, denying the card I intend to use that has funds, removing cards that should not be used, charging my bank, I want nothing to do with this application solution anymore. I will use (another solution) instead. The drivers are good, and the service is good too, never any issues on service management and delivery, but I refuse to offer my payment information as I can no longer verify Payment Card Industry (PCI) standards are being followed. As deleted cards are still being charged, and so my assessment is to not to use this application. The risk of using it is too great for my appetite. And so I will consider alternative vendors. Basically Car as a Service (not to be confused with Container as a Service) is being phased out starting with Lyft. That had already begun, but the lack of support on Lyft’s end completely pretty much seals the deal. Also make sure, you, are paying your drivers as they frequently report they are not getting paid either. Y’all havin issues over there?

This morning, I was in need for transportation to a local auto repair shop. My car, suddenly died at the gas pump after filling up with gas. I was preparing to go to my granddaughter’s high school graduation. Ran errands all day and with no warning car didn’t start. Enough of that though. This morning I needed a Lyft to go to the repair shop. I was assigned a driver and in less than 5 minutes she had arrived. My driver, Amanda greeted me with the most radiant smile and warm spirit. Car was clean and comfortable. What made the ride exceptionally different is that I have had tons of ride from people of many backgrounds and genders but none as amazing as this young lady. She was so warm that I end up talking endlessly to her about things that I have only spoken about to friends and family. Fact is, I’m not a talker especially with people I do not know. Amanda is the exception and I can’t help but believe she is exceptionally kind, warm and attentive to all the people she meets. Kudos to Amanda for preserving my faith in the human factor. For as much as we can be divided, the world would be a much better place with more people like this young lady. Salute Amanda~

I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.

I have been a consistent daily customer for years. Lyft has turned their app to be not customer friendly at all. They should have at least more options buttons in the app in case something goes wrong. About 4 weeks ago I cancelled a ride because the driver whom they had literally just linked me with was 20’ minutes away and I was still charged an amount between $10-$12 approximately. About 2 weeks ago another driver literally cancelled the ride outside my house while I was walking out the door to meet them and I still had a couple of minutes waiting time. For that one I was charged $7-$8 approximately. There is literally no customer service to communicate complaints. Not to mention the times it takes the drivers forever to arrive; They may be “10 minutes away” for half an hour, resulting in work latenesses and significant hourly pay loss. It’s sad I still need Lyft on a daily basis because I can’t always catch the bus as most of their routes are still not fully back to normal ever since the covid crisis. The only good thing I can currently say about them is that most of their drivers are friendly. But if they don’t fix the customer service issue they’re eventually bound to have big problems with their customers in the future. Thank you for at least giving me a chance thank review. Sincerely, Zen

if i could give 0 star I would. DO NOT BOTHER WITH THIS APP! Uber cost more but less hassles. Ive been with Lyft for a few years. It was great at first but they have became carless about improving this app. they never have enough drivers so if you are running late dont call a lyft. they charge you for every little thing even if its the drivers fault. it will tell you be ready by a certain time and than by that time switch and add more time. it doesn’t tell a driver where to drop you off so a driver will get all the way to u and then pull off once he sees how far they gotta go. they charge u for two lyft if they didnt find u a ride in enough time. I AM OVER THIS APP! I HAVE BEEN LATE CONSTANTLY DUE TO COMPLICATIONS WITH THIS APP!!! and currently as Im sitting here it is giving me issues. i called a lyft at 7:20am. it said be ready by 7:45 which is when I start work. i live in Hollywood. there is MORE than enough drivers! as im waiting i look back at the app and my request is completely gone. now it says i wont get picked up until 8:16 and get to work at 8:33. so because this app constantly have issues from no drivers to the app crashing i am now 45 minutes late to work when i was originally on time and it happens to my coworkers as well. i am so over this app! no way i should have had to pay for another ride if i already paid for one snd the app removed my request.

When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽

There doesn’t seem to be any way to report bugs on the app, so that’s why I’m posting this review. Today I opened the app to input my destination address, but the app did not respond to basically any input for the destination, just give some error saying to try again. No problem, I can choose a destination from the map. Of course, this time I must have randomly touched the map just before hitting the ride request button. No problem, let me just try to edit my destination. Nope, I was hitting the same address bug as before, and the app doesn’t let you edit the destination from the map so I tried fruitlessly to find another way. I shut down the Lyft app, restarted my phone, but nothing changed. BTW I had an Internet connection this whole time, gps reception, etc. I tried to cancel the ride, but the app kept saying that I would be charged a cancellation fee. The first driver assigned probably rejected my ride, because I got a second driver. Meanwhile, I was distracted by this annoying bug. After a while, I could see that this second driver was still headed away from me. It seems to me like drivers can game the system to get extra cancellation fees, by just not picking up the passenger until they cancel the ride in frustration. I don’t think riders are able to review a driver for a ride that never started.

My request kept getting cancelled repeatedly today for a long distant ride within a few minutes prior driver’s pick-up arrival from my home in Philadelphia to JFK airport in New York. I heard a few of Lyft driver’s honest thoughts on they operate the platform via driver’s perspective; they tell me that a rider’s destination request doesn’t appear on drivers’ end until it’s accepted or met their customer in-person. Today, after multiple of ride request cancellations, one of the drivers who barely speaks English literally met me and politely denied my request due to his recent surgery treatment in the lower side of his stomach. I understood his struggles with no knowledge of English at all since I don’t speak his language at all as well, which is Spanish. He was kind to me and sincerely guilty for not allowing to drive me to the airport. Consequently, it took over 30 minutes to meet the right driver. I never worked for Lyft nor Uber before, but if this case is true, then I hope Lyft improves this minor flaw by revealing a rider’s destination request to the Lyft drivers to help them decide for the customer’s request in order to avoid further stresses and conflicts to ensure better quality of Lyft service. Best, Saleh A.

I had a driver cancel my ride while still over 10 minutes away from my pickup destination and thought nothing of it at first. The following day I received an email from Lyft stating I had received a Health Violation because I failed to wear a mask. I immediately reached out to let Lyft know that I had never even seen the driver since he cancelled while still 10 minutes away from my pickup location (so unless the driver had super X-ray vision, how could he site me for failing to wear a mask?). To no avail I tried explaining this to two different representatives who just sent me their standard response script stating, that drivers have the right to cancel your ride for failing to wear a mask. Now whenever I try to request a Lyft I am required to take a picture proving that I am wearing a mask as if I am on some sort of internal blacklist. Well I refuse to use the app and spend another dime until this is rectified if you are going to site customers for something as serious as a health violation during a global pandemic then you ought to have the gall to ensure sure customers are NOT experiencing a restrictive user experience because a driver decided to take advantage of a loop-hole. So I will continue to use Uber even when they cost more because that bare minimum, at least they investigate disputes and make sure that their resolution is based on actual fact.

So I noticed Lyft making 25$ withdrawals from my bank acct, after figuring out the problem that I was on auto pay turned it off, A few das later I find they’re still making auto reloads so I completely removed my card from the account. I ended up loosing 150$ to them and only used 67$ out of the Lyft cash there were 6 payments made in total so where’s the other 3 payments go? I filed a dispute with my bank and they sent me a WHOLE NEW CARD, the day after I activate it there’s a charge for 5$ on a Lyft scooter that was supposed to be taken with my PayPal money, yet there was no transaction history found in my PayPal account. So again I ask (after they’ve stalled and ignored me in the “Help center”) how are they still making payments on a DELETED PAYMENT METHOD? And why are they avoiding doing anything about it. I’ve had move banks and transfer all funds, make sure you guys are doing your own calculations and double checking your accounts because there’s definitely something sneaky going on here and they know, that’s why they close your disputes without looking into it, or even responding.

I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.

Lyft is my “go-too” app now that my car is under maintenance, I have tried Uber and the prices are a bit higher and not that nice of an app to deal with. The only problem I have with Lyft so far is the technical issues with either losing service/connection or ending rides mid route and making you purchase an entire new ride without refund & the driver refused to finish the ride until the app loaded (mine you I was already half way to my destination no where near my home in a sketchy bad neighborhood downtown Stockton) I begged for him not to just leave me on the side of the road that I would have no one to call & my phone was about to die! I finally talked him into going to an atm so I could pay him extra not to have me stranded it costed me 20$ cash and I had already paid 15$ for a ROUND trip to get back home and it was odd that the moment I tipped him a generous amount that the app all of a sudden “ended ride” so I was out over 30 something bucks just to get maybe 3 miles from my home in 112 degree weather. Other then that horrible experience last week this new driver I got was amazing so I might just keep this app!

Lyft no showed me twice in the same day. Each time I was outside waiting watching the app and how close the drivers were to me. Twice they came within 6 blocks from me and then the app stopped the drivers eta and routed me brand new drivers. Both times they started my arrival times all over while I was waiting outside( somewhat cold out). I’ve used the Lyft app for about a year. In that year I’ve missed my driver outside maybe 2-3 times. All times I was charged a $5.00 cancellation fee which seemed fair being I wasn’t outside when they arrived( they left). Now why on earth can the Lyft drivers then no show me and they don’t hold there drivers to the same standards they hold there customers to. My time is just as valuable as theirs. But apparently Lyft didn’t think so. I wasn’t given the 2 no show cancellation credits when they did it to me. Seems unreasonable that they can charge the customer a $5 dollar cancellation fee but we can’t get that same credit when they no show us. I’ll never use Lyft again. They wouldn’t even make it right either, instead they acknowledged the wrong and basically kept asking me the same thing over and over and over. Basically wanting me to just go away. I could care less about the money but it’s the principle. I’m a business owner and I can’t get away with screwing my customers over the way these guys do. Oh well I guess. I just downloaded the Uber app. Bye Lyft!

I was having trouble getting the app to load so I went to see if it needed an update. One was available so I updated it and then proceeded to schedule my ride. The scheduling process went perfectly fine, then the app just stop notifying me of anything. I scheduled a ride for 1:45pick up. My driver arrived 10 mins early and the app never even told me he was there. I kept refreshing it, trying to see the drivers location and all it would say is driver is 9 mins away, when he was already sitting in my driveway. Luckily he was kind enough to wait, so when I got in the car I tell him why I kept him waiting and apologized. We drove for 15 feet before the app ever acknowledged he had arrived and I was at my destination before it realized I was in the car. This isn’t only extremely inconvenient as I was going to work. It is also unsafe, what if I needed to notify the app of trouble. Luckily the waiting fee was waived, idk if that was his choice or if it was automatic due to the glitch. But 10 mins before I scheduled is a lot of time when you’re trying to get out the door and when someone is waiting for you. This could have gone way worse for many reasons, this update needs to fixed immediately

Several times lately I’ve found that if I didn’t specify where I was by entering an address the Lyft driver could not find me. I asked a Lyft driver, who had grown up in Seattle what the problem was. He suggested I always enter an exact address, even if I had to look it up in advance. I did that this morning and tonight and had a better experience. If we add inexperienced drivers in a location to the problem of the satellite location you can be texting with a driver who is on the other side of the block and doesn’t understand you are waiting at the front door of the hall “Town Hall” Seattle, Wa. Not only that but this morning I entered an address where I was at a diner and the program auto changed it to Coleman Dock 2-3 blocks away. What gives? I am writing on my husbands phone. I’m Dusty Collings. We are traveling together and we take turns calling Lyft. I think, & hope you can make some refinements to the experience. I don’t like having to pay for a driver who is in the wrong location and doesn’t want to drive around the block to pick me up. It wasn’t my fault and I had to pay the fee for standing him up. Not really fair. I have a walking disability and I try limit the number of steps I take. Thanks.

I want to contact support but I’m not keeping up with emails- anyway got a priority ride said like 4 min away- driver finishes his ride and then STOPS TO GET GAS- meaning the 4 min which was already 6 turned to 10 AND THEN HE GOES TO THE BANK LITERALLY A 1 MIN WALK AWAY AND I CALL HIM SAYING WHAT IS HAPPENING AND HE SAYS THERE IS TRAFFIC?? AT THE BANK??? then he just disappeared- like that was such ride he was 30 sec away from me but he jus kept running errands- but anyway they gave me a new driver supposedly priority- said it was arriving in 4 min w it started spamming notifications after the driver disappeared but this guy was also already delivering someone and it said he was coming in 6 min I GOT OFF A HALF HOUR AGO WHY AM I JUST NOW LEAVING??? WITH PRIORITY??? LIOKE NO WONDER CUSTOMER SUPPORT IS AFK THIS IS AWFUL- that’s actually crazy tho because I’m so many industries training is rigorous but I feel like this is just a taxi because there’s obviously no training videos here- but I feel like it would be common sense not to restock directly in front of a customer that’s in queue like clearly this guy was not all there in the head but why isn’t my ride discounted? Like Lyft was aware this guy was not moving or maybe the guy straight up canceled cuz why was he in line for the atm at the bank right after getting gas- prob knew to make him disappear cuz I would’ve left this long review there but OHWELL

Recently used Lyft in San Francisco, the ride share experience was fine however a pair of Rayban sunglasses was left behind in the Lyft vehicle. We tried many times to get the sunglasses back, due to the way Lyft’s protocols work for contacting drivers we had enormous difficulty getting through to our Lyft driver. After we finally established contact with him, he acknowledged he found the sunglasses in the back of his car and we set up a meeting time with him. However our driver no-showed our arranged drop off. Since communication with drivers while they are on shift is nearly impossible through Lyft, we suggested he drop off the glasses at a police station, at which point the driver immediately ceased communication with us. We escalated this response to Lyft customer service, they were initially helpful and arranged for the driver to ship the glasses back via mail, however this plan also fell through as the driver never the shipped the glasses and Lyft’s customer service ceased all communications on the subject. While losing the glasses was not Lyft’s fault, the Lyft driver ended up stealing them and Lyft customer service refused to take further action, which is a blatant tolerance of driver theft on their platform. Hugely disappointing outcome! I encourage everyone to think carefully about using this platform for their ride sharing needs.