Much improved integration with Sky Team elite plus
Until recently booking online did not seem to offer elite plus benefits for Delta elite plus status. This trip recognized my elite plus status from my Delta Skymiles number, and automatically noted 2 free checked bags and selection of premium seats without charge. Kudos to whoever managed to improve the booking software to accomplish this miracle.
It took me 2 hours to reset my password and get it to work. I finally booked my ticket then I get a conformation email then another confrontation email. My ticket was booked twice. I called the support line, I was told the system is down, and they asked me to call back after 2 hours. I called back the second time, their system is till down. The third time I called an employe answered me, I told her what happened and she started to laugh. I am not sure what was funny about my horrible experience. I got upset and hang up, and called back again, this time I was able to speak to a supervisor. She then voided one ticket and now I have to wait 24 to 48 hours for the refund. I could choice a different airline but I have always traveled with AirFrance, however it’s a big disappointment this time, this is has to be the last time I travel with them. Customer service is what makes a company or break it. When I choice a company, I choice them for their Belief as company and their customer service. You guys are a big disappointment, and this will be the last time I will travel with you. I hope you technically improve your website/ app and so as your customer service skills... most of client pay extra money to be treated good or at lest right. BTW this the first time that that I review an app or a service ! You can only imagine how horrible my experience was.
Je sais pas si le développeur lira une revue dans le store anglais mais bon, j’essaye… je suis membre Platinum de Flying Blue et j’espère que mon opinion vaudra bien quelque chose. This is overall a pretty good product and I like the new design that came with the latest releases, but the app suffers from serious latency issues. It takes forever to load content on flight reservations, which is so inconvenient while using on the go during travel. The KLM app has the same problem, which means the two probably share the same infrastructure. Please please please fix the latency on both apps. If you have to sacrifice quality and refinement of the design, so be it. This product serves frequent flyers with no time to waste. Function over form is key. S’il vous plaît et je vous en prie.
I downloaded the Air France app in the Stuttgart, Germany to check in and manage my return flights to the United States the the prior to my departure. At first, everything worked well. Then, on the day of travel, the app ceased functioning at, of all places, Paris Charles de Gaulle Airport in the Air France Lounge. Its symptoms were simply the app would begin to open then stopped and closed. Repeated attempts to use it resulted in the same failures. I tried deleting it from my iPhone and reloading it, but it still failed to open. Fortunately I had a hard copy of my boarding passes and had saved soft copies on my iPhone. I have no suggestions for the app’s failure as it worked on my iPhone the day before my flight, only to crash and burn the day I actually needed its services.
If someone tested this app before releasing it, they were not nearly thorough enough. I cannot check in to my Air France flight even after providing all the information the app requests. The app says Frequent Flier program is missing. It is not. It’s correctly input into the app. Furthermore, it is optional info that should not prevent passengers from check in. Their online systems are equally useless and frustrating. No error messages appear, but passengers trying to check in for flights are mysteriously redirected to pages from earlier in the process. Inexcusably poor. So now I’ll wake up at 2AM and go to the airport to check in there. And possibly get stuck in a middle seat for both the trans-Atlantic flight and my connecting flight. Oh, and Air France also misplaced my bag for a week. It still is somewhere in CDG/Paris. No communication, 60 min+ telephone waits. It’s like Waiting for Godot. I can, I guess, understand the misplaced bag. But when software is tested superficially and doesn’t provide any remotely sensible error messages, that’s harder to forgive. Please do better.
I’m just gonna make it simple. I booked to connecting flights and both of them was late, first one 2 hours and second one 40 mins. When I arrived to my destination my luggage didn’t arrive then I made claim in the airport and online and started calling customer service no body knows nothing. After 10 days my bag hasn’t arrived and I’m out of my medicine now. Called them again they say last update was 8 days ago and we don’t have further information. I figured this happened to dozens of people every day with Air France. The worst company ever you won’t travel with. Since I’m out of my medicine abroad I can’t buy it again without prescription. Probably I have legitimate case to sue soon.
When we needed to check in for our flight, the check-in flow was totally broken. We are a family of four and we all live in the same place, but the online check-in process made us enter our passport details for each person even though they are saved to our account, AND forced us to enter our same home address four times, once for each family member. And then finally the app said that our documents were "not valid" despite all details matching exactly and refused to check us in. Because the app is broken, we had to wait in a long queue at the airport for no reason.
I would expect more quality. There’s always an issue when trying to view the seating map and selecting or changing seats; I almost always have to refresh. Also, on the phone they say to use the app to make the same changes, but that’s not possible. I always have to call the phone number for upgrades and this is 2022 not 1980. You can’t say on the phone to use the app instead if the app does not have the same functionality. And if customers have to keep calling for assistance then it might be helpful if people would answer the phone.
Trying to log in to get my mobile boarding pass for my flight and not only did the app take forever to download on WiFi (I’ll chalk it up to slow WiFi) but every time I try to open the app it crashes. Every. Single. Time. I just want my boarding pass for my flight, and even the Air France is unresponsive. My mom was able to get her boarding pass after a while but my app still crashes. Both of us are using the latest app version on an iPhone 15/15 Pro. Just let Delta handle our check in and boarding passes instead of sending us through Air France and their crummy app
The latest update lowered the quality of services that we used to have before on the same App. There is no multi destinations option, I was not able to pick a seat and pricing were different from the website. Usually updates provide improvement but in the case of this App it went on the opposite direction.
It creates bookings that you can’t pay for or cancel out of and strands you in the midst of other bookings after putting in all the information… only to tell you can’t continue the ticket processing online. The app is awful, the website is too (I tried 3 different browsers , two computers and two people’s log-ins to get around the issues). Then there are more minor issues like the submit button is hidden in a dark blue bars. Overall the UX/UI is a nightmare and there are clearly semi-hidden kick-outs to block you from making a reservation (like saying you need a wheelchair).
Delta and air France are The worst airlines period
They trick you with cheap prices.I booked my flight in the 12 th of April 2023 , but They canceled my trip because of a technical problems in the plane . After letting us sitting in the aeroport of Raleigh-Durham for more than 6 hours. MY TICKET THAT BOOKED I DID PAY EXTRA MONEY FOR EXTRA LEG ROOM AND MEAL IN ALL MY TRIP. Plus more money if I want to cancel my return .They declined it and rebooked it with no extra things that I booked the first flight and no refund … I CALLED THEM THEY SAID YOU NEED TO CALL DELTA. I CALLED DELTA THEY SENT ME BACK TO AIRFRANCE…NO OPTION NO WAY I AM FLYING WITH THEM .Not only me MOST THE TRAVELERS THERE HAS THE SAME ISSUES ,ENDS UP WITH ME BUYING ANOTHER TICKET FOR MY RETURN .
SCROLL DOWN FOR ENGLISH Si vous lisez en français je suis désolé si c’est un peu difficile. Ça n’est pas ma première langue. J’avais besoin de vérifier de l’information concernant mon vol et j’ouvre l’application, et il dit que le vol est annulé. Naturellement, j’appelle la compagnie pour demander ce que je devrais faire et pour demander pour que je n’avais reçu un email ou quelqu’autre message. Ils me disent que le vol n’est pas annulé, et il y avait un problème technique. Évidemment je suis content que le vol ne soit pas annulé, mais si ça se passe, à beaucoup plus de personnes ça pourrait être très mauvais. La compagnie doit réparer vite ce problème. I needed to check some information concerning my flight, and I opened the app, and it said the flight is cancelled. Naturally, I called the company to ask what I should do and ask why I didn’t get an email or some other message. They told me that the flight was not cancelled, but that the app had a glitch. Obviously I’m happy that the flight isn’t cancelled, but if this happens to more people that could be very bad. The airline needs to fix this problem quickly.
3 years ago, On a long journey for incremental innovation gains
impossible to login - Air France irresponsible
this App has been out of order for more than a week. Just no login. There is a spinning wheel (grey) on the login page and it just does not work. The help desk has been told to tell passengers to reset their password, and of course that's useless (we can login on PC - it's the App that's screwed up, dummies). As usual, Air France is a poorly managed company: no reprinting system, a clueless CIO that got his job through clientelism ; IT services managed by nepotism and incompetence. No reporting system. No response from customer service. Welcome to Air France
This app is really well designed. The developers and designers should be proud of themselves. It’s really easy to navigate. When planning travel, it’s easy to see other options on different days. I would like to see the ability to book multi-city award travel. Great experience overall.
After picking flight with price and inputting name and other information, the next screen tells you “since you selected the flight the price has increased by ……”. This is something close to bait and switch scams but after booking 3 flights with the same price increase after selecting the flight it is clear Air France and KLM are just scamming customers with misleading prices on flights. These airline companies would be better not doing business at all. If we didn’t need to use them there is no way we would chose these two disreputable companies.
Tried this garbage pile of an app 4 years ago. It was intensely buggy and difficult to use. Even basic things like logging in was an issue. Tried it again today because I have an upcoming trip. The app literally won’t even get past the login without popping constant errors and making you log back in again. Reading the other reviews I’m not surprised at their experiences. It appears Air France just doesn’t care at all about their customer experience with anything outside of the actual plane. It’s been years of issues and still no fixes.
This app crashes constantly. I have input information several times and when you get to the end it wont save. Trying to check in and enter passport info. The scanner portion does not work and when trying to enter a loyalty program as Skymiles, it wont recognise it.
Worst App I have ever encountered for a customer service company
Does Airfrance have a technical team or a CIO or anything around that? The app wouldn’t pass a QA test. You can’t delete your passport information, and if you modify it, it adds a new passport on top of the older one. If you add any frequent flyer information, it won’t be saved. It says it’s saved, but it won’t save it. You can’t modify your credit card info even though you can try multiple times. Just a waste of time and energy and really disrespectful to anyone flying your airline. Take some lessons from Emirates or Qatar airlines. Even Delta app is way better.
I had to change my password and had to open a new account since I was not working for the same company. All of my miles were lost from the other account , I was a silver member in my old account and now I am just a beginner, funny though my account number never changed???When I called flying blue to try to get my miles linked to my new account they literally said I had to find all of the old flights!!!! I am talking about at least more than 10 years of flying with Air France… my compliments… nice way to treat a long time member.
If only it would reliably enter travel documents reliably
Unfortunately I have had nothing but trouble entering Flying Blue numbers and residence cards. I enter the data and it typically says something went wrong. After doing this numerous times and force quitting the app, it somehow eventually saves the data. And then I can proceed to check in. But the prices takes 10-20 minutes. Inexcusable for such a major airline.
Have not written a review in years but this Air France app deserves a special mention as it is so bad. After entering my ticket number, passport information and all they requested, i have yet to be able to get a boarding pass on my phone. Instead I get some offer to email my boarding pass, which I ultimately accepted out of frustration but have yet to receive 2 hours later. As for getting the boarding pass on my cell i keep getting some stupid error message, which makes no sense. Air france, please pay your pilots less and spend more on your programmers!
I use my Airfrance app a lot to book flights to France, but now I’m having g a problem with Airfrance app! The app keeps crashing for 2 months now, I cannot use it for anything. What is the problem with the app?!!? Can someone please fix this issue?
I’ve gotten the “Sorry, something went wrong…please try again” error more times than I can count. I’m trying to plan a trip and rarely get all the way to the final price screen. There are no software updates and I’ve removed/reinstalled the app, powered/repowered my phone but nothing helps. I can book the tickets online but will need the app on travel day and fear it won’t work.
It’s after 1 AM on the East Coast and I have spent at least four hours today trying to book this flight. That included 30 minute wait to the 800 number only to be told that my flight was being booked within the EU and I would have to wait till tomorrow until, someone was in their European office to help me. Unbelievable very disappointed as I have always loved Air France.
Even when I am logged in, the passenger info screen that pops up when I try to book flights includes none of my personal data and won’t even let me add my Flying Blue number (All other SkyTeam partners are presented as options in the drop down list.) Weirdly, Flying Blue IS an option for “Passenger 2.” (But there is no way to access my profile’s “travel companions.” I used to use this app frequently and never had this problem until recently. Until this glitch is fixed, I’ll book with other airlines.
Hey Air France, your most recent update keeps logging me out of my account after almost every use. This was not the case before the update. Additionally I was not able to check in for my most recent flight using the app (I was told to check in at the airport) but I was able to check-in through the KLM website and get my wallet boarding pass that way. You need to fix this asap.
Can’t book multi-city flights; advertised prices aren’t available
It’s not possible to book multi-city flights when choosing the multi1city tab. The app limits travelers to flying to just 2 locations, without letting you book a return flight as a third option. Clicking on the cheapest advertised price in a class often generates an error message, forcing travelers to choose higher-priced ticket options.
Haven’t been able to log in for at least 6 weeks. Clicking log in takes me to a page that says oops that page doesn’t exist. Tried accepting all cookies, opening link in another browser on my phone (not that that would log me in to the app anyway). There have been 2 updates since I was logged out and the problem first started—neither of which solved it. Oh and I also tried submitting page notes and emails to no avail.
App support link is not working. Check the timezones in flight changes view. I have a flight for May 20 23:55 and in the changes screen it says my original flight is May 21 (it will be 21 but in the destination timezone) causing an error during the change request.
This is a general problem with Air France’s database, not just the app (at least they are consistent!). Even though I was able to find a booking (made via another internet travel site), it wouldn’t be saved into my bookings, which means I have to search for it each time I use the app. (I have an account) . It probably also means that it won’t notify me if there are changes etc regarding the flight, even though I made sure to add that information. This doesn’t happen with, say, JetBlue. grrr...
I’m going to Europe shortly on Virgin and Air France. The Virgin app lets me right in without making an account. Air France makes you jump through hoops to set up an account and whats to know what gender I prefer, how about using what I was born as? Anyway, I made a typo on my last name so the app won’t find my booking. No way to edit it so I deleted the account. When i went to create a new one it won’t let me use my email because it us all ready in the system. Guess nobody in France ever makes a typo?
This app is almost comically bad. Did they try their hardest to make a worthless app? Select a flight get to payments check flight details notice wrong flight time. Think I made a mistake but over and over again same wrong time shows up. Next day it magically shows correct date when I try again. But payment doesn’t seem to go through. Shows up as booked but with no ticket issued. I’ll never take Delta for granted again.
I just downloaded the app. Signed up for an account and downloaded my boarding passes all within 5 minutes. Maybe I got lucky but it would appear that they have drastically improved the quality of service through the app.
While visually pleasing, practically it’s difficult up for basic things like seat assignments and checkin. It doesn’t allow you to select separate seats when traveling with someone forcing you to sit side by side. Why are seat maps pulled several days before departure where no assignment is possible? Where do they go? It’s inconsistent and often unable to do seats on partner Delta in the same record.
Seriously a terrible App. Took my wife and I an hour to change our seats in the app. In order to get a duo seat you have to book each person separately, which is annoying in the first place but then the cost for the „upgrade“ is displayed as 29$ initially however when you add the second passenger increases to 59 dollar for the second seat, which is borderline scamworthy behavior and very much a bait and switch. Hate the app and honestly also won’t use Air France again.
This app needs to be improved. I book a lot through Delta and their app is amazing. When I travel to France and book through Delta but the airline I’m flying on is their affiliate Air France, I have to check in on the Delta app then log onto Air France app which does not pull up your booking confirmation. I have to find my flight confirmation # and add the Delta flight # and takes forever to pull up. Then I have to add my checked bags on the site. Horrible. Wish they would spend some money like Delta on their app.
in booking search, trying to switch from Business to Economy results in crashes. Also, when checking the profile details, the screen goes upside down... Really poor interface.
I would give it zero stars if I could. It is not very good. It cannot complete international check-ins because it cannot scan / complete the travel document portion. It’s (in my opinion) one of the most important aspects of an airline app. It is definitely buggy and limited on other functionality too but that is definitely my biggest pet peeve. It’s basically an app because they feel like they need an app but it doesn’t function well.
Can’t log in. Spent 30 minutes on the phone, a number which they hide, working with someone trying to get things going. Finally got a temporary password which only allowed me to login on Safari on my laptop. Something has gone terribly wrong. The same holds true of the KLM app which is basically the same app with a different color scheme. The switch to all computers all the time has gone very badly. Not reassuring for travelers.
If you agree with the title of this review, then this app is for you! Every time I viewed an option but decided not to pursue, I had to start over the checkin process. Including looking up my flight by flight number. Annoying. Trying to buy an upgrade? I hope you have miles because apparently paying with actual money is not allowed. Terrible app. At leas I was finally able to checkin. Well.... I think. :/
There is a lack of option to cancel a “think time payment” so that one can make another think time option with the same outbound flight but different inbound flight, without having both bookings cancelled due to double booking of inbound flight.
Need to login constantly, which kinda defeat the purpose of the app. Flight info are not updating in any useful way. Had a flight that changed gate. The app never updated, whereas a third party one was providing the correct info. Same for flight delay. Navigation is poor, look and feel is poor. And for almost 2 weeks now, the login page is stuck and I can't use it. Completely useless.
The last update is terrible, all fun facts were removed (same for KLM app), most of the time you need to play with the app AND the website version to get to check-in, change a flight or other products. Also need to re login every day even though the save my login is checked.
With this update 1.UXP Is not showed anymore under my flying blue profile 2. When trying view/choose seats you have to go through extra screens instead opening seat map in old version, not customer friendly and cost extra time needed …Just roll back previous version!
I already reported it through the app but i want to make sure the it gets updated. I added my daughter’s trip that was purchased through another website and when I want to check the booking status, the app crashes and doesn’t respond. I hope they will fix the issue quickly.
Every time I tried to book my flight it would be cancelled because payment didn’t go through. I used the website and removed the app and everything went through. Many times the app showed no return flights when there are always return flights from where I am going. It was horrible. I hope they fix this app.
Guys, you really should do something about the IT director
First they did a major rollout of the app at the beginning of august last year….where it was not possible to use the old version of the app…. Smart at one of the highest moment of the summer season, don’t you think ? Then the new app is just a huge pile of bugs. I have tried to make a reservation and it failed not less than 5 times in a row !!!!!!! Not to mention I am a Gold member because I flight from the USA to France back and forth every month at lease…. I love Air France flight attendants, but the administration guys and especially IT are amateurs… Please guys take actions and fast please. I’ll probably try another company next time…. Too bad
Had issues trying to book my return flight but had to keep trying to get it to work. Tried booking my flight there and it kept throwing an error when the prices were low. Tried again the next day and the same error. Now the prices are double and customer service is not answering. Terrible app and company.
Meet a pocket-sized travel assistant designed to help you at every step of your journey. From booking a flight, checking in, and receiving real-time flight updates to managing your Flying Blue account, the Air France app is your must-have travel tool. BOOK A FLIGHT Book your ticket for any of our destinations using your preferred secure payment method. To save time on future bookings, simply add your contact information to your profile, and we’ll prefill your details. OBTAIN YOUR BOARDING PASS Check in, select your seat, and obtain your boarding pass directly in the app. STAY INFORMED Turn on notifications and get real-time flight updates and exclusive content about your destination. You can also share your flight status with your loved ones to stay in touch with those on the ground. MANAGE YOUR BOOKING Need to review your ticket conditions, update your contact information or make a last-minute change to your booking? Manage your booking seamlessly directly in the app. ENHANCE YOUR TRAVEL EXPERIENCE Go the extra mile and add one of our extra travel options to your booking with a simple click (seat selection, special meals, lounge access, and more). A SPECIAL SERVICE FOR YOUR CHILD Is your child traveling alone via the trusted Kids Solo service? Track and manage their journey directly in the app. ACCESS YOUR FLYING BLUE ACCOUNT Check your Miles balance, book a rewards flight, modify your profile, and access your virtual Flying Blue card!
