We had a flight Miami-Madrid and we were unable to do the check in online because as per the customer service representative they wanted to see our passports at the Miami airport, when we got to the airport (timely)we found out that the flight was oversold and we were placed on standby even though we bought our tickets 6 months in advance, the airport agent made us wait a long time to come and tell us that the supervisor was really nice and was able to find us a spot on that plane because we were supposed to wait to the next day flight, but we were placed on totally different rows and all in middle seats, they refused to help us changed seats and we had to travel for more than 8 hours totally far from each other, the agents told me that was my responsibility to talk to the passengers next to us to exchange seats and of course no one wants to leave their families or travel for 8 hours on a middle seat, I wrote a message on messenger to the airline and they apologized and said that they were sending the information to another department and still no one contacted me. Terrible experience for a long flight!
App does not retain your flight information when adding a fight to My Trips, you must reenter the flight information every time to view it. Could not add boarding pass to wallet, only resulted with a constant error. Download pdf option for the boarding pass never downloaded a usable file. Had to go to the website to add boarding pass to wallet. Recommend programmers look to the KLM to see how a truly good app should work. But really no surprise. For as long as I can remember Air Europe has never truly gotten their app act together.
This app has no functions. One it doesn’t work properly, every time I try to log into my flight the app freezes. Then if I get passed the freeze it tells me there is an error. It does not allow me to enter my Delta sky miles number nor does it allow me to check in. There is a button to check in but when it’s pressed the app freezes. This app was horrible and honestly so is the airline. Don't use either.
Buggy app, such as inadvertently leaving a trailing space after last name will cause the app to not find the reservation. But the worst is watching the app spin endlessly and not give a single message on why the app won’t complete the check-in. Web site is no better.
The app constantly logs out, reservation is always disappearing causing you to look it up again with the record locator. When trying to purchase extras the app will either time out or just not load. It’s easier to use the website on a desktop.
If you are not booking a flight that starts or lands in US - there is no 24 hour cancellation. I did not know this and Air Europa did not help at all with change fees. It would be cheaper to buy a new flight Pretty crummy since they confirm you are buying ticket in US where 24 hour cancellation laws apply
iPhone: For a long time if you search for flights you always get an error message. Totally useless for searching available flights. Can track trips but that’s it. I have a lot of airline apps. This by far the worst one
Every time I add a flight, when I open the app to view it again it shows as expired and I can’t view my boarding pass. Such a basic important feature and the developers can’t even do it correctly.
The seats were very uncomfortable. I never got the app to work. I had a very hard time getting a call through to customer service. After a long time on hold was just disconnected.
The app doesn’t do anything. It redirects you to the mobile website where you enter your information AGAIN and get your boarding pass. Mobile web functions perfectly. App is useless.
Terrible app. Useless! Not able to add Delta SkyMiles number to my booking. Same error on the Air Europa website. No way of contacting customer service from the US.
App does not link credit card to user and half the time cannot finish check in it processing. Lots of glitches and error messages. Same at webpage. Only thing app really should work for is online check in and it fails miserably at that. When the Gods align and it checks you in (10% of time) it won’t add nor download the boarding pass. Thank God for screenshots. I just moved to Madrid and I’m using AirEuropa almost once a week and it’s just consistently bad.
La aplicacion una vez q me registro en mi cuenta y trato de gestionar mi reserva es imposible ya q no solo no me permita si no q no oudo hacer cambios no consultar la reserva En mi opinion no sirve para nada solo buscar vuelos
The site and app is horrific ... for weeks I have been trying to log on to book a my sears and every time I logged on there would be an error on the sit and continually loop me back to logging in. Finally I have been able to log on according to the image all the xl seats were still available, but I was unable to click on them. I contacted the airline and after several days of attempting to have a conversation with them I received pictures of the available seats, which was completely different from what I could see on the application and website. At this time the picture they sent me stated that I would not be able to purchase XL SEATS together with my partner anymore for the returning flight. I called to see if they can do anything for me due to the long duration of technical difficulties on the app and site which he agreed to knowing about and he stated there was nothing he could do. On Twitter the representatives take over 24 hours respond. My simple request to the representative in the phone was to waive the fee of the standard seat in front of the one xl seat available where my partner would have to sit since we could not sit together due to the horrific performance of the application and website. I travel a lot and this is by far the worst experience I have had with any airline. I have not even gone on the flight yet and am already extremely disappointed with this airline. CFC
I use it on a regular basis. Now that I am used to it, I am able to use it but have to be real careful to remember how each step works. There are many places in the application where there is no button to proceed to the next step. The keyboard is up and the button is not visible and neither can you scroll to it. Only through trial and error did I learned that you press the return key on the keyboard to force the keyboard to go away and then you're able to find a button. The checkin process should be very straight forward but the app fails miserably in this area. It's definitely the worst airline application I've used thus far. Works with the iPhone wallet which is a plus. Otherwise I would have rated one star. The design is not straightforward like many other airline applications. It is confusing to know the next step because buttons and lists do not conform to standard object guidelines from apple. Sometimes there are buttons and drop downs and sometimes they are simply words on the screen that are in fact controls. Through trial and error you learn which words to tap on.
It is really hard to tell whether this is simply how bad this airline is or how awful the app is.. all in all, I recommend that you avoid flying with aireuropa at any cost. Skyteam should be ashamed to include this airline in their team. I wish I can take photos to show how bad every single step in this process is: their app is the worst app I have ever encountered... it crashes 9 out of 10 times, checking in is only possible if your stars are well aligned & your mom has been praying for you, goodluck using your digital boarding pass at the TSA counter (They sent me back to the check in kiosk to print one as they know this airline specifically has issues with their app)... worst of all is the way boarding happens.. I am sitting at my gate watching a one kilometer + line of passengers waiting to board... zero organization... Almost impossible to believe this is happening in 2019!
As in the title I said, this app works really good, and seems part of a new Air Europa corporate ID, but for me as graphic designer it has two big problems. 1. Always when you starts the app, it place the same destination as suggested, for a better marketing it should change the destination of the front between 3 or 4, only to put somewhere different to the customer that open the app each time. 2. After the first opening delete the 'Welcome to the new app of Air Europa' because the first time I open it I would like to see that message, but all the times that I navigate over the app, see the same message makes me to start hating the app. For the rest! A really nice design, a really good working, and it really simplify the way people buy the travel tickets.
Unfortunately the app has many flaws and one of them is the app DOES NOT link or syncs up with the Delta app. You must create a separate account with Air Europa in order to properly check-in for a flight. In addition, the field for passports are screwed up-you MUST add a ZERO before your number or the field remains red-it will not process: even though the passport itself DOES NOT have a preceding zero. It took almost an hour to figure all this out and continue with boarding passes etc. In addition, the Delta Skymiles number was not found in their systems. Scratching my head!!!
I downloaded the app prior to our trip, hoping that I would be able to access my flight info, change seats, etc. I tried for 45 minutes to access "my bookings”, but could not find any trace of my flight nor add the flight. I went to the AirEuropa website on my MacBook (horrible mobile version) and was able to find the flight and print my boarding passes. Over 2 hours later, I was still unable to pull up my record, my boarding passes, anything other than basic info on the flight itself. Really bad job of putting this together, and too bad, the app actually looks pretty nice.
This app si terrible, I don't remember such a stupid experience just TO CREATE AN ACCOUNT! I still don't believe it, terrible is a nice word to describe it. If your design team doesn't know how to build an app, please copy one that be on the market and that works. And if you guys really want to improve your terrible work, let me know I'll give you some free advice (I'm a product designer with more that 10 years of experience) just to atop people be facing this terrible experience. Please as a big airline company pure effort on your products. And also you should stop adding fake reviews to improve the rating face the truth and do your work fixing this.
The biggest problem is that every time I exit the app, even for only a couple of seconds, I have to restart the flight booking process from the beginning even if I am almost done. The app should save more data for your booking at the very least, or have some sort of session timeout that is maybe like 10 minutes. On top of that, the app is slow. I am using a good WiFi connection but still the app is slow loading pages and pop-ups like the calendar. Honestly I almost bought my flight from a different more expensive company because this app was so hard to use for booking my flight.
The design, lay out and speed of the app were all very nice. Above average for airline apps. Unfortunately, when I went to add frequent flyer details (something I'm sure I affixed when I bought the ticket online) it wasn't clear whether I was adding for me or the other passenger and it wouldn't accept it. It allows for the selection of different programs and to enter the number but once you push "ok" then the program disappears.
The check in feature on this app is clunky and slow to load (if it loads at all). I couldn’t change the emergency contact info for myself because the fields were locked. The different buttons were mislabeled (print ticket button took me to the download ticket). When I tried to download my tickets, there was an error that said try later. 6 hours later, I got the same error. I hope I can check in at the airport more successfully.
Fair at best; cumbersome and not international friendly
Stalls several times to make simple transactions. The billing process does not take into account that non- residents might not have the documents listed when trying to purchase seat upgrades or baggage fees. Constantly repeats previous questions, forcing consumer to enter same information multiple times. What takes 10 minutes on competitor websites//apps took two hours to simply check-in. Two stars is more than generous ....
We cover all stages of your trip from the moment you decide to travel until you arrive at your destination, with a much more modern and cutting-edge design. At the same time with changes in structure so that the response time offered by the App is much faster. It features: • Register in Air Europa SUMA loyalty program. • Search and book flights. • Quick and easy check-in. • Store your reservations and boarding passes in "My Trips". • Store your profile information and preferences in "My Account", to make searching and booking even easier and faster. • Option to store regular travel companions. • Store your boarding passes in the Wallet or share them by email, Whatsapp, Skype... • Buy a seat and extra baggage at the same time of purchase or later, even for reservations made through other channels. And we continue working to offer you many more new features and services. Nothing will make us loose the desire to fly.
