AirEuropa for mobile

No more bugs, a brand new app

App does not retain your flight information when adding a fight to My Trips, you must reenter the flight information every time to view it. Could not add boarding pass to wallet, only resulted with a constant error. Download pdf option for the boarding pass never downloaded a usable file. Had to go to the website to add boarding pass to wallet. Recommend programmers look to the KLM to see how a truly good app should work. But really no surprise. For as long as I can remember Air Europe has never truly gotten their app act together.

This app has no functions. One it doesn’t work properly, every time I try to log into my flight the app freezes. Then if I get passed the freeze it tells me there is an error. It does not allow me to enter my Delta sky miles number nor does it allow me to check in. There is a button to check in but when it’s pressed the app freezes. This app was horrible and honestly so is the airline. Don't use either.

Buggy app, such as inadvertently leaving a trailing space after last name will cause the app to not find the reservation. But the worst is watching the app spin endlessly and not give a single message on why the app won’t complete the check-in. Web site is no better.

The app constantly logs out, reservation is always disappearing causing you to look it up again with the record locator. When trying to purchase extras the app will either time out or just not load. It’s easier to use the website on a desktop.

iPhone: For a long time if you search for flights you always get an error message. Totally useless for searching available flights. Can track trips but that’s it. I have a lot of airline apps. This by far the worst one

But you need Apple Pay - come on!

Every time I add a flight, when I open the app to view it again it shows as expired and I can’t view my boarding pass. Such a basic important feature and the developers can’t even do it correctly.

The app deletes information you save when adding bookings. It won’t add my Delta account eventhough I’ve double checked it several times.

Tells me that my password needs to have one character and one number (which it does) even though the same password works fine on the website.

Great app and easy to use

The app doesn’t do anything. It redirects you to the mobile website where you enter your information AGAIN and get your boarding pass. Mobile web functions perfectly. App is useless.

The app booking does not work. Enter the information but screen goes blank when trying to search for a flight to purchase.

Never could save Miles with this Airlines

Terrible, will not show reservation purchases, not user friendly, etc... Desktop website has similar issues....

Long load times between screens. I am getting lots of errors and bugs. If it worked more reliably, it’d be a nice app, UX design is good.

It freezes often, it has to improve

Terrible app. Useless! Not able to add Delta SkyMiles number to my booking. Same error on the Air Europa website. No way of contacting customer service from the US.

This has to be one of the worst airline apps ever. Nothing works. Can’t check in and once checked in at airport cannot view boarding passes in app.

It doesn’t do much - as an example it can’t retain more than one reservation at a time.

Cant check in for flights or book new flights. No error information

App does not link credit card to user and half the time cannot finish check in it processing. Lots of glitches and error messages. Same at webpage. Only thing app really should work for is online check in and it fails miserably at that. When the Gods align and it checks you in (10% of time) it won’t add nor download the boarding pass. Thank God for screenshots. I just moved to Madrid and I’m using AirEuropa almost once a week and it’s just consistently bad.

Unacceptable and terrible service. I was never told that breakfast was served at the back of the plane, pretty much similar to Ryanair.

Didn’t warn me of layover on flight change

Impossible to use, pure garbage.

Not good

Crashed every time, useless app

App doesn’t work

This app is the worst. My god fix it

The site and app is horrific ... for weeks I have been trying to log on to book a my sears and every time I logged on there would be an error on the sit and continually loop me back to logging in. Finally I have been able to log on according to the image all the xl seats were still available, but I was unable to click on them. I contacted the airline and after several days of attempting to have a conversation with them I received pictures of the available seats, which was completely different from what I could see on the application and website. At this time the picture they sent me stated that I would not be able to purchase XL SEATS together with my partner anymore for the returning flight. I called to see if they can do anything for me due to the long duration of technical difficulties on the app and site which he agreed to knowing about and he stated there was nothing he could do. On Twitter the representatives take over 24 hours respond. My simple request to the representative in the phone was to waive the fee of the standard seat in front of the one xl seat available where my partner would have to sit since we could not sit together due to the horrific performance of the application and website. I travel a lot and this is by far the worst experience I have had with any airline. I have not even gone on the flight yet and am already extremely disappointed with this airline. CFC

I use it on a regular basis. Now that I am used to it, I am able to use it but have to be real careful to remember how each step works. There are many places in the application where there is no button to proceed to the next step. The keyboard is up and the button is not visible and neither can you scroll to it. Only through trial and error did I learned that you press the return key on the keyboard to force the keyboard to go away and then you're able to find a button. The checkin process should be very straight forward but the app fails miserably in this area. It's definitely the worst airline application I've used thus far. Works with the iPhone wallet which is a plus. Otherwise I would have rated one star. The design is not straightforward like many other airline applications. It is confusing to know the next step because buttons and lists do not conform to standard object guidelines from apple. Sometimes there are buttons and drop downs and sometimes they are simply words on the screen that are in fact controls. Through trial and error you learn which words to tap on.

It is really hard to tell whether this is simply how bad this airline is or how awful the app is.. all in all, I recommend that you avoid flying with aireuropa at any cost. Skyteam should be ashamed to include this airline in their team. I wish I can take photos to show how bad every single step in this process is: their app is the worst app I have ever encountered... it crashes 9 out of 10 times, checking in is only possible if your stars are well aligned & your mom has been praying for you, goodluck using your digital boarding pass at the TSA counter (They sent me back to the check in kiosk to print one as they know this airline specifically has issues with their app)... worst of all is the way boarding happens.. I am sitting at my gate watching a one kilometer + line of passengers waiting to board... zero organization... Almost impossible to believe this is happening in 2019!

As in the title I said, this app works really good, and seems part of a new Air Europa corporate ID, but for me as graphic designer it has two big problems. 1. Always when you starts the app, it place the same destination as suggested, for a better marketing it should change the destination of the front between 3 or 4, only to put somewhere different to the customer that open the app each time. 2. After the first opening delete the 'Welcome to the new app of Air Europa' because the first time I open it I would like to see that message, but all the times that I navigate over the app, see the same message makes me to start hating the app. For the rest! A really nice design, a really good working, and it really simplify the way people buy the travel tickets.

Unfortunately the app has many flaws and one of them is the app DOES NOT link or syncs up with the Delta app. You must create a separate account with Air Europa in order to properly check-in for a flight. In addition, the field for passports are screwed up-you MUST add a ZERO before your number or the field remains red-it will not process: even though the passport itself DOES NOT have a preceding zero. It took almost an hour to figure all this out and continue with boarding passes etc. In addition, the Delta Skymiles number was not found in their systems. Scratching my head!!!

I downloaded the app prior to our trip, hoping that I would be able to access my flight info, change seats, etc. I tried for 45 minutes to access "my bookings”, but could not find any trace of my flight nor add the flight. I went to the AirEuropa website on my MacBook (horrible mobile version) and was able to find the flight and print my boarding passes. Over 2 hours later, I was still unable to pull up my record, my boarding passes, anything other than basic info on the flight itself. Really bad job of putting this together, and too bad, the app actually looks pretty nice.

The biggest problem is that every time I exit the app, even for only a couple of seconds, I have to restart the flight booking process from the beginning even if I am almost done. The app should save more data for your booking at the very least, or have some sort of session timeout that is maybe like 10 minutes. On top of that, the app is slow. I am using a good WiFi connection but still the app is slow loading pages and pop-ups like the calendar. Honestly I almost bought my flight from a different more expensive company because this app was so hard to use for booking my flight.

This app si terrible, I don't remember such a stupid experience just TO CREATE AN ACCOUNT! I still don't believe it, terrible is a nice word to describe it. If your design team doesn't know how to build an app, please copy one that be on the market and that works. And if you guys really want to improve your terrible work, let me know I'll give you some free advice (I'm a product designer with more that 10 years of experience) just to atop people be facing this terrible experience. Please as a big airline company pure effort on your products. And also you should stop adding fake reviews to improve the rating face the truth and do your work fixing this.

The design, lay out and speed of the app were all very nice. Above average for airline apps. Unfortunately, when I went to add frequent flyer details (something I'm sure I affixed when I bought the ticket online) it wasn't clear whether I was adding for me or the other passenger and it wouldn't accept it. It allows for the selection of different programs and to enter the number but once you push "ok" then the program disappears.

The check in feature on this app is clunky and slow to load (if it loads at all). I couldn’t change the emergency contact info for myself because the fields were locked. The different buttons were mislabeled (print ticket button took me to the download ticket). When I tried to download my tickets, there was an error that said try later. 6 hours later, I got the same error. I hope I can check in at the airport more successfully.

I understand that choosing seats, including basic ones, have a price but it would be nice to be able to see the automatically assigned seats in advance. I used the Air Europa App for checking because the web checking does not work... again.

Stalls several times to make simple transactions. The billing process does not take into account that non- residents might not have the documents listed when trying to purchase seat upgrades or baggage fees. Constantly repeats previous questions, forcing consumer to enter same information multiple times. What takes 10 minutes on competitor websites//apps took two hours to simply check-in. Two stars is more than generous ....

This app may be the worst one I’ve ever experienced for travel. It constantly hangs or crashes, reports unknown errors or random “not connected to the internet” errors. The level of frustration packed into this is quite remarkable. I am unable to log in to my profile, check in to my flight, or find airport information...basically the minimum that an airline app would be expected to do. This is my first time flying air Europa, and based on the app and check-in experience it will be my last.

Useless, waste of time. It will never work even after reinstall it. Will not be able to give you your passbook boarding pass, and it won't search for flights since everyday "there is not flights available for this dates" even though you can go ahead online and buy them through their website. To the developers, please take a look and start re-coding the app from scratch and this time earn fairly your salary.

It’s slow. It gives me a no connection error randomly. It logs me out randomly. If I were not traveling on this airline I would delete it immediately. Definitely will make me think twice about buying a ticket on this airline in the future. If I can get another flight for about the same I would pay a little more for the peace of mind that the app is going to load and work when I need it to.

Awkward design, poor choice of fonts, sizes, buttons, all is confusing. Often times out when getting or uploading data. Fights against the user entering data (often rejects numbers or dates that are perfectly valid, then mysteriously accepts them a minute later after trying a few times). It’s not that hard to write a decent app interface to your web site backend, please try harder!

One of the most important features of an airline's mobile app is seat assignment. Very frustrating experience with this app. None of my cards were successfully accepted and the expiration date keeps changing automatically by themselve. My money was taken from one of the cards but the seat couldn't be assigned and afterward the seat looked occupied. The app needs consistency and improvement. For me is 5 stars if works or 1 if it doesn't entirely.

Cannot log in to my registered account because AirEuropa has blocked it for some unknown reason. Customer Service (where I have been referred to for this issue) has been ZERO assistance. Still unresolved after contacting them more than once. And continually have disconnected calls when you try to reach customer service about app problems.

The interface is really bad, it’s hard to navigate and find things like adding a bag prior to your trip, maybe because it’s more expensive to add it at the airport so it works out well for them. It took me 10 tries an 4 phone calls (always busy) to create a profile to check in.

Buggy, frequently crashes, often can’t connect to online check-in system (it has happened to me now twice in two weeks). I’m unsure whether the fault lies entirely in the app or whether Air Europa’s main systems are themselves rubbish - while I incline to the latter interpretation, I’m not therefore giving the app a pass.

Never mind that once checked in they don’t save your boarding pass so next time you open the app you don’t need to login all over again. Never mind several more sucky aspects of the process. I CAN’T GET TO THE BOARDING PASS, because every time I go through the steps to do so the pass gets covered with a request to rate the app. This somehow conflicts with the boarding pass display, such that the “Rate the app” dialog gets covered with a spinning wheel, so that I can’t even dismiss said dialog. Just brilliant. I couldn’t have thought of a better gallego joke if I’d tried. You want me to rate the app at the expense of making the app unusable? Fine, here’s your one-star review. Morons.