2.8 (3.1K)
132.9 MB
Age rating
Current version
Allegiant Travel Company
Last update
3 months ago
Version OS
11.0 or later
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User Reviews for Allegiant

2.83 out of 5
3.1K Ratings
4 years ago, CREated59
Flights are great! App does not work
I’ve been flying Allegiant Airlines for about 3 years now. I fly about 3-5 round trips a year. No problems with flights other than a few weather related cancellations. The rating would be 5 stars if not for issues with the app. My problem is with the Allegiant App. It will not let me log in to my account. I have no trouble logging in on a computer or through the browser on my iPad. I’ve purchased my flights from both. But to log into my account on the iPhone app I keep getting a warning: “The provided authentication was invalid.” I’ve tried resetting my password from the computer and from my phone. I’m always able to log into my account from the computer but never from the phone. Not sure why, but it’s frustrating. Craig Ewing
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6 years ago, 34456
Solid app so far!
This is my first time flying Allegiant and so far I’m really impressed. Currently I’m waiting for my flight to board, but the check-in process was really easy. In fact, the only line I had to wait in was the one at security. I checked in and dropped my bag off by myself. Most of the negative reviews I’ve read here had more to do with the airline than the app. And if those people took the time to read their policies BEFORE they made it to the airport to check-in they probably would have seen that they charge for every little thing, but my flight to Asheville was $38!!!! How can you beat that? And the two employees I’ve encountered so far were very friendly. So give the airline a chance, just do your homework beforehand. As for the app, it works quite well. I would however recommend two improvements. One, have the ability to add your boarding pass to Apple Passbook. (That should absolutely be a function these days) Two, I don’t see where it shows you which gate your plane is boarding through. That would be extremely helpful as well. Other than that, I like it very much. Kudos!
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5 months ago, Lyon White
The flights are great, the app is tragic.
In fairness to this company every aspect of the actual flight process and crew has always been good. Sure there are changes and delays but that’s pretty much inevitable so I don’t thing anything of it or count it against them. So as a company to fly with truly, five stars. This app on the other hand…… Useless. Seriously I don’t feel like I’m asking for a lot here, but when delays in departure times occur, or a gate is changed, UPDATE THE APP!!! Come on people this should be your first course of action. Instead thanks to this useless bit of software if anything gets switched up at any point, you had best be paying attention because they are not going to notify you or even update the app in any way to reflect these changes. Frankly if the app can’t provide genuinely fundamental information such as this, well then really what good is it even doing?
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2 years ago, Shelly👸🏼
Never, ever Allegiant
Mirror mirror on the wall… who’s the worst airline of them all? It’s Allegiant! I’m terms of you get what you pay for, Allegiant lives up to this anagram. Worst service, worst airline, worst effiency, worst everything. If you’re in the mood to want to pull your hair out out of frustration and standing around waiting with no avail, then boy do I have the airline for you. In the same day, one friend had her flight cancelled the day of with no explanation and another had to sit on the plane for well over an hour because they had two planes in the same terminal. I think that actually monkeys could run this airline better than it’s current staff. Every time I have flown with this airline I have had to wait for nothing for strenuous amounts of time. Never again. My friends and I will never take this airline again even though it’s more convenient due to location. But alas, if anyone were to ask me if I recommend this airline, I would reply by saying I wouldn’t wish for my worst enemy to experience the travesty’s of this god awful airline.
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4 years ago, Gus the Trainer
Horrible service
My wife and I are not regular flyers. In total we have flown maybe 4 times combined. Their website and app did not have easily accessible information on what to do with pets. We had seen people take small dogs on the plane and assumed that they were considered personal items. We called and waited for over an hour with no avail to talk to someone. Their voice machine had NO indication of where to go to find information on animals, and their website and app did not have easily accessible information on it either. When we got to the airport, the dog was in her case, we thought the front desk lady had seen it, I took her out of her case to walk through security, put her back in and we got on the plane. After we were seated, and about to take off, the stopped the flight, forced me off the plane and I had to pay 100 dollars BOTH WAYS, for a fee we didn’t realize existed. We looked for over 30 minutes on their site and it had no indication of their policies on animals. Again, we are not experienced flyers and the treatment we received from Allegiant was abhorrent. I called again waiting over an Hour and 5 minutes without anyone answering. I the. Facebooked messaged them and that was zero help. We would have been loyal customers seeing how my wife’s family is from AZ, but I don’t see ya continuing a relationship with them as is. Definitely not worth it to go through what we did. Would not recommend to anyone who can afford better and decent quality services.
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6 months ago, MommaS1.
First time flyers
I left Michigan to go to Florida to visit family. Just myself and my daughters went. It was a first time for all of us! Staff were amazing. They were awesome with the kids. My only complaint is leaving Punta gorda! It took over an hour to board and the kids were antsy. They missed home and the dogs! So they were ready. I wish there was a quicker way to go from one flight unloading to the next boarding. When we arrived in Punta gorda we unloaded on the back of the plane while others got off in the front! Which was awesome! So I’m wondering why they didn’t do that for the flight unloading before we departed. Other then that this will be our go to! Also maybe WiFi in the future would be helpful for entertaining little humans. 😂
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6 years ago, Qstyik
Covient boarding pass but app not flexible
It's very convenient to use their boarding pass on the app. The prices can't beat. However, it would be nice if the app would let you have the option to choose the destination airport first. For example if I wanted to fly to Tampa FL (just an example), you have to pick your starting airport first and this limits the possibilities dates, locations etc... I have to try all the airports in 100 mile radius to find a flight to get me to Tampa in ideal dates and times. Takes a ton of time to search, they really could make it easier on the customer by letting you set the destination and seeing if an airport anywhere near you would support your travel plans. I'd be willing to drive 2-3hours somewhere if it gets me the perfect flight dates and times... I like a little whimsy and trying to see if it would be possible to take a long weekend trip somewhere different is near impossible with this app and website.
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2 years ago, mcss21
This is an app rating site not service or price
Not sure why almost all the 1 star reviews don’t regard the app but it’s ok, no bugs but a little bit limited in the search A) not being able to use airport codes instead it’s just the letters so San Diego you have to scroll to the bottom but can’t on the app so you have to type it out B) can’t search by destination, it assumes you know where you are starting from but as a company that’s all about the destination you should be able to search easier what option are to fly into there not just by searching flying out. Also don’t like how prices are low but even lower on other sites
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5 years ago, oJo1180
App seems ok. Allegiant is horrible.
Bad news, we arrived more than two hours early because of TSA being behind. Bad news, you can’t check a bag more than two hours early, even with TSA running slow and a little over an hour being the normal time to expect. Odd choice. Good news, they’ll make an exception and check our bags early and the guy has room to hold on to them. Bad news. Our flight was bumped back to 216pm. Good news. It was moved forward again and will depart at 132p. Bad news, our plane departed according to the screens. Even though the app and screen still show the same gate and nothing has happened and dozens of us are still waiting. Good news, our plane didn’t depart but was actually bumped back again. We’re not sure how long. Good news, it’ll be boarding no later than 202pm. Five minutes later, Bad news, it’s delayed till 330 pm or later. Bad news, they have no way to confirm our luggage is waiting for the proper flight. Bad news, the lady at the counter thinks I’m dumb for checking a bag and despite my being calm and friendly, talked down to me repeatedly. Hopefully her resume doesn’t include “works well under stress.” Good news, I only have to fly with allegiant one more flight. Ever.
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1 year ago, Fxzone71
App still needs work…
Had travel with this airline a few times but first time using the app, and really not very useful, had to call the airline a couple of times to get fees and other details about flights. It does let you check in, but won’t recognize in your account if there’s a trip, you need to manually add it. If changes need to be made it will let you do it by a step-step process, won’t let you skip to just add bags or seat just need to follow all steps and in the end it kick me off the app over 5 times, so had to again call airline, as there were no online agents available (at least not when I tried). If they could update and let the customization be per item instead of a chain of steps would be better.
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2 years ago, batcave 2020
If I could rate this air port negative stars I would not to mention the rude allegiant customer service staff that were at the air line section my flight back from Destin fl to Columbus Ohio was delayed twice then absolutely no one told us there was a 4 to 5 hour wait just to get through Destin TSA line cause they over book flights who arrives more than two hours before a flight which is crap they ended up making me and my finance miss our flight by 2 freaking minutes after arguing with the air line I was told to call this crap phone number in order to reaccomadate got me a flight at 8 pm this evening benign there at 1030 this morning really got me mad the flight that was two and a half hours away from my previous destination which is completely unforgivable I WILL NEVER FLY ALLEGIANT AGAIN OR FLY TO OR FROM THE DESTIN/FORT WALTON AIR PORT AGAIN
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3 years ago, Syvana J
If for any reason you think you need to call an Allegiant representative do not book with them. The staff at the airports are always rude! Apparently the CEO only hires 20 on-call representatives to represent tens of thousands of daily customers! I have flown them at least 6 times and the 6th was the last time. Every time I thought that maybe the service would be better but they were awful every time. This last time we booked a flight & hotel through them, they informed us if the hotel isn’t available at the time of arrival that they would move us to a comparable hotel. They moved us to a joke of a hotel compared to the original one we purchased. We are now 5 days away from our flight and the 6 of us have non stop tried calling customer service. All of us, multiple times, on 2 hour holds to just get disconnected. I am SO FED UP!!!!!
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10 months ago, IWS based
Up-sell me some more please
As a frequent flyer on three major airlines (this one not included), I can say with a high level of confidence that this App is the most cumbersome and non-user-experience-friendly I have used. Repeating pop ups to up-sell everything a traditional airline includes. I get it - Allegiant is a discount carrier, but wow. The time to book a flight using this app and navigating all the offers and up-sells is long and aggravating. If a person selects normal options such as a carryon the fare bumps right up against the majors. I guess If a person wants to fly into some smaller markets where other carriers don’t go this airline can make sense, but it does not change the user experience navigating a cumbersome app. C’mon Allegiant marketing and app development team, try using a full service airline’s app and compare for yourself.
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9 months ago, Doing_the_Loop
Rarely fully functional
The APP has become progressively worse. I fly Allegiant every one to two months and book flights using the APP. I can book the flights through the APP no problem; it is check-in that is problematic. The APP errors on check-in or on seat selection. I do try this APP on both phone and iPad. Usually I have to go to the web site to check-in there. Afterwards the APP will show my check-in and I do get the electronic boarding pass. Today, unfortunately, that doesn’t work either. Flight is tomorrow and APP, website, and chat are all non functioning. I have now been on hold (telephone) for an hour and a half. I have deleted and reinstalled APP numerous times along with restating. Fingers are crossed that Allegiant gets there act together after seeing all these poor reviews.
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4 years ago, IheartBroncos
Good app!
Seems most of these reviews are about the airline and not the app. The app works well for the entire process, from searching and purchasing the flight to checking in the day before and using your boarding pass through the app (instead of having to use a paper pass). As far as the airline, I mean, you get what you pay for. The flights are cheap and everything is extra, but we personally have never had any issues. We did have a delayed flight once, but I’ve had delayed flights on American, United and Delta also. I mean, it happens with any airline.
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4 months ago, ⏱🐰alice in wounder land 🐰⏱
Great! But where’s my gate?
This app and allegiant have been pretty convenient for me so far, and booking and everything else has been a breeze. But a while back when i first used allegiant, i couldn’t find my gate, I thought it was just me or the information just being hard to find, but recently I had a friend fly with allegiant and they had to ask someone where their gate was since the information was not presented in the app. Even the attendant helping my friend said that they (as in the attendants) put in the gate number but the app doesn’t show/update it. Not a huge thing… but just agitating.
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1 year ago, Angelenai
Allegiant Airlines/No customer service
I got a travel voucher when COVID happened. I’ve tried to contact a real person to help me because the website doesn’t give you the option to use your voucher. I have tried to contact them by email and I just get a generic email back saying someone will contact me and they don’t. I have called their customer service phone number numerous times and that’s a total joke. I’ve waited on hold over 2 hours each and every time and no one ever answers. The recording tells you all about the rules for carrying weapons in great detail but nothing about using vouchers or anything of importance. It’s absolutely ridiculous. Allegiant has no customer service whatsoever. I am very very disappointed that they take our money and leave us hanging.
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2 years ago, d skiv
App support doesn’t exist
I never had a problem with the app until I had to reset my password to meet new security requirements. I did, but then was redirected to Allways. I didn’t even know what this was. Is it a different account from myAllegiant???? I tried my new password- didn’t work. Tried to set a password as a new member- said that email already associated with an account?!?! Now I’m totally confused and can’t log in to my account from the app, but it showed on the website that I was already logged in?!?! I can’t find support for resolving this issue anyplace!!! I already used forgot password. It didn’t work!!! Frustrating!!!
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5 years ago, delayed again.
Delay. Delay. Delay.
Honestly, I should give this app five stars. All updates of your delayed flight(and I promise you, you will have a flight delay with Allegiant) will get to you in real time. For example at 4PM, sitting in the plane that was supposed to be taking off at 3:07PM, the entire plane who had the app received the notification that our flight was delayed until 5PM. Everyone got the notification at the same time and then the crew asked us to de-plane. While sitting outside the gate, we all then got the notification that our gate ALSO changed. So, if you do decide to fly this disaster of an airline, I would recommend the app, so you can at least get some type of consistent notification about your delayed flight. But please, please, please choose another airline. Trust me, the price is good but it is soooo not worth it.
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5 years ago, allegiant busters.
Treatment of my luggage
I flown allegiant two times my first time was not a very good experience and the second time was even worse besides the seats being uncomfortable they call themselves a discount airline they charge you for everything they charge me for my luggage and then they charge me again because they said my luggage was overweight when I had already had my luggage weight edit meta-criteria of their luggage requirements When I reach my destination retrieve my luggage I noticed that my luggage and its contents or damaged I called customer service they had no per se customer service the lady was so rude I did not care about my issues she said I could report this online I’ve yet to find a place to report this beware do not fly allegiant 60 Minutes was right this is not a discount airline . This is a discount service airline.
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5 years ago, RebelForce76
The good, the bad, and the ugly
I rarely do reviews so that should tell you something. I have had this app downloaded before and it worked great. That is the good. Literally the day before my flight, the app stopped working. Kept saying the provided authentication was invalid. I had to login through my phones web browser to get my ticket. That’s the bad. In order to try and get it fixed, I got on Allegiant’s live chat and had to wait over 10 minutes to talk with someone. All they told me was to remove the app, restart my phone, and then re-download the app. I told them that I have done that multiple times. They then told me there is nothing else that they can do. That’s the ugly. Allegiant, I love the cost of your flights and I used to love the app. Fix your app and get better customer service.
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1 week ago, jsmit31
KTN deleted with new update
A new app update deleted my known traveler number, and it will not let me re-add it. It also changed my alternate phone number and it will not let me correct it. Very frustrating. Now I need to arrive at the airport early for my upcoming trip in order to stand in line at a desk and tell them my known traveler number. I deleted the app, reinstalled the app, tried online, tried the Allegiant website, try it on my phone, tried on a laptop. Tried 100 times - it will not take my known traveler number for my upcoming flight. It finally - after many attempts - let me re-add my known traveler number to my profile itself. But negatory on my upcoming trip. What did you do to your app?
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2 years ago, hwilwater
Keep in mind I fly with this airline at least 3 times a month round trip. The app is terrible! How can you be this big of a company and have an app with this many problems. I have to sign in every time, it never remembers my TKN, and now when I book a flight I have to go back in and add the flight to my trips in order to see it. Also, I have to add my payment info every time. Flights are cheap and that is great! Honestly though, if it wasn’t for the price I would not put up with all the negative of this airline. They have a ton of rude people that work for them too. It’s mostly the gate people though. I like the actual people on the plane. If I were to rate the airline itself, I would say 3 stars all round. But, this rating is for just the app.
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4 years ago, MPLCABL
Aweful... PLEASE Don’t Fly w/ Them!
Worst airline I have EVER been on. EVER. I would NEVER recommend this awful airline to anyone. Awful, awful app, awful fees, awful service, awful management. If you couldn’t tell this airline is absolutely awful! They charged me an EXTRA $175 in luggage fees where it would’ve been free anywhere else. They even charge you to print your boarding pass! Who does that? Whoever runs this company is some piece of work. More like robbery than a business if you ask me. We could have upgraded our tickets with multiple other airlines but for the same price at Allegiant we got the worst seats on the plane and got screwed over with baggage fees and other fees. Please just avoid this company at all costs. It’s really not worth the awe full time you’ll have wherever you’re going. NEVER RIDE ALLEGIANT.
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6 years ago, Grapefruit1984
Good for checking in
I originally downloaded the a App to use the e ticket feature and early check in. For that service, it worked great. I was incredibly pleased. I opened the next time to search for flights from my area to “somewhere”. Somewhere, because I didn’t know which airport I wanted to fly to. I would love to see a service map so you can pick your start and see what options are available. Maybe I’m willing to drive a little for a cheaper rate, or perhaps I’m willing to pay more to fly into a choice city. Either way I think the booking flight open is clunky and could use some touches.
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1 year ago, dankkitty
This airline is pretty bad for canceling within 24 hours of a flight
Would not recommend Allegiant to anyone booking a flight. They are cheaper but probably one of the worst airlines in existence. I have flow With Allegiant many times. However, rarely is there a flight that isn’t canceled or severely delayed. The last two flights have been completely canceled and the application does not give an option to rebook. Then You have to sit on hold fir an agent for 2 hours to change a flight that was cancelled and they cancel flights due to “weather” typically. Even though there isn’t any justification for what that means. Usually it’s because enough people haven’t booked that flight. It’s a bad airline anf the customer service is even worse.
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2 months ago, VegasCaron
Allegiant app
Have not been able to add my trip to the Allegiant app for weeks. Was able to add my daughter’s trip but she wasn’t able to add it in the app on her phone. Talked with Allegiant customer service for a 1/2 hour day before trip and that didn’t solve the issue. Ticket agent also looked when we had to get the boarding pass reprinted. To no avail. Had previously tried, several times, deleting and reinstalling the app, turning phone off and on, making sure current IOS was installed, Turing off VPN, still to no avail. Can I still use the website to check-in and view boarding pass? Yes, absolutely but that defeats the purpose and convenience of the app, right?
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7 months ago, ceejae_r
This app is nonfunctional. When I select “My Account” on the app it just launches the browser on phone for me to log in. Doesn’t take you back to the app after being logged in. If you go back to the app and hit “My Account” again it just starts the process all over again and takes you to the browser. So basically your app is shortcut to the browser, therefore, nonfunctional hot GARBAGE. This has been the case for the past 3 years that I’ve been a card holder with you guys. You can clearly see this same kind of complaints on the reviews over and over again for YEARS, so clearly you guys could care less about your customers satisfaction. Good to know. You’re making Spirit look good right about now..
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1 month ago, Saltcity001
Trip flex doesn’t work
It provides an error message and doesn’t allow flight to be changed. 2 hour hold with customer service and they also say they can’t change it. Customer service was very antagonizing and rude when it came to app support. Claimed “you are being sarcastic with me that is obvious”. Agent tried to claim trip flex terms on their website stated I had to make the change within 7 days. Staring at the website, it shows “modify itinerary once up to 1 hour before flight”. So please be aware that the app will not show or offer the same thing as the website claims and you will not be able to change your trip. Customer service will make rude snide comments toward you as well.
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4 years ago, BuyerBeware06152019
We were scheduled to land at 8:30 pm had bad weather a flew us south, a 4hr drive, sat on the tarmac 2 hrs. Had only 2 updates one stating we are going back to Mesa you can come back with us and pay for another flight but we cannot guarantee you a flight. Other option you can get out at this closed airport and fend for yourself. Staff rude to the elderly and teenagers on the flight. NEVER again. Called home at 1am and it was raining but nothing that a plane could not land. Also there was another airport 1.5 hr drive away but they chose a closed airport that was a 4 hr drive home. Poor management
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3 weeks ago, acaraiam
I’m confused…
We’ve flown your airlines many times and I’ve never had a problem using the app before today. And yes, despite the notification to update to the newest version- I’ve had it since it was released. I know I have to choose a round trip ticket for the discounted fare… but NOW the final cost is nearly double??? When looking at the month-view, daily ticket prices are low, like I’m accustomed to. but now when I click on the daily view, they’re over $100 more over the month-view prices even after selecting both flights?! What is happening?! After reading the reviews on here, I’m thinking this may not be your best update. Please fix ASAP. I’d really like to go somewhere… ✈️
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2 years ago, jblackey54
I am a very understanding consumer. Last year I had to cancel a vacation as I’m sure many people did. We reschedule for the same dates this year so I took the flight voucher. I have been trying to contact Allegiant since January to rebook my flight. Call their customer service line, get a busy signal. Multiple emails sent to their customer service email (for fastest response) and got nothing more than the automated reply. Tried to go to the airport after work, sorry, they have left for the day as their last flight has boarded. What does this all have to do with the app? Well I took the flight voucher in the app. There is now no record of it. I will never be flying Allegiant again.
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3 years ago, regallah
Love flying with them
I have flown with them several times now, we my extended family and I have had only one issue and that was when they changed the luggage policy for military wife's or mates. They have always been helpful and understanding with my special needs sons. Especially the very first time taking them on an airplane. For me that is VERY, VERY important. The fares are priced well, I love how small my airport is so things don't get even more overwhelming, I used my phone app for check in, boarding passes and booking.
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1 year ago, Eye Movies
Broken accessibility
I love the airline for the low prices and the direct flights between multiple cities. I've been using Allegiant now for about four years and I've always used the app. I am a visually impaired user and have recently noticed that the app Calendar is no longer accessible with a screen reader. I can swipe through the months and access the names of each month, but dates are inaccessible. This is difficult to make a flight of course because I can't add in departure or arrival dates. Please work on this so I can get back to flying normally.
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4 years ago, pinnersince2012
Convenient and helpful, when it works
It was extremely useful for my departing flight, I did the mobile check-in. However for some reason after that flight it stopped working, every time I would try to use it the app said it couldn't update the flight information. Still doesn’t work and I couldn't use it for my returning flight, which was inconvenient. It would also be nice if you could actually see a visual of where your seat was on the plane so you could get a better idea. Overall app needs work but is convenient when it does work properly.
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3 years ago, Girl Scout mama
Worked great before
I had never had any issue with the app for 2 years, except I couldn’t log into my account, I had to go through the steps as a guest and then log in. But the past month, I’ve tried to book 2 flights and I get a message saying an unexpected error has happened after I hit submit to pay. Very frustrating. I’m having to go to the web and book the flight. I’ve uninstalled and reinstalled the app 2x. I even created a new account that lets me log in on the app but I still get the error message. Help! I like the app but never had problems until recently.
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2 years ago, MaxRBills
Latest update ruined the app
This latest update constantly logs you out, which is a Royal pain when you need to keep opening up your boarding pass for luggage, then security, then boarding. Also, anytime you want to change your luggage or any terms on your ticket, it forces you to leave the app and go to an Internet provider on their main webpage. It used to let you change it inside the app and was very simple for all tickets on your account. Now if my husband has a separate ticket I can’t go in and change his baggage without logging back into the main page under a different name. Allegiant needs to revisit their new app and make it more streamlined.
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6 years ago, Ry Love
Overall Good
Decent app and definitely works to go through TSA and board the plane. No problems there. Sometimes, not entirely intuitive to use and I work for a company that builds mobile apps... basically, if I’m done with a flight, don’t show it in my “Trips” - make a past trips button or something. Biggest gripe is that it told me to board Grate 7 yet the flight changed to go out Gate 2... almost missed my flight. It’s an app... you can send notifications or update the Gate from the server side. But just a notification would’ve helped so much. Again, good app otherwise.
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1 year ago, kelinaz
The App was ok when I used it in the past. However, the App no longer works on my iPhone 13. I am unable to sign in on the app without automatically being redirected to the mobile website. I have tried deleting and reinstalling and even restarting my phone—nothing I’ve tried has helped. I have an upcoming flight that I still cannot access for my boarding pass. I called customer service and waited on hold for 1 1/2 hours only to be disconnected by Allegiant while in the holding queue. I tried sending a direct message via Twitter and did not receive a response. This app needs updates to fix the bugs. Otherwise, it’s useless.
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4 years ago, AP625
Horrible app
I have been trying multiple times a day for over a week to add my flight to my app account, and get error messages every time. I tried to chat with their online support, and finally got through, after being kicked out of line five times, each time with a 25 minute wait. She didn’t help me get my info in and said lots of people have been having trouble, but did put a note in my account not to charge me for printing boarding passes at the airport. So now I have an app on my phone that I can do nothing with, because I can’t enter any flight information. Sounds like it’s time to fix your app, Allegiant, if your customer service reps can’t even figure out how to help.
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4 years ago, ImpatientNancy
Very confusing
No instructions on use of app, as to how to pull up boarding passes. No website shows any instructions of how to use the app, either. The Allegiant website page regarding the app has a video on how to use the app, but it’s really just an advertisement to use the app. I’m very frustrated that I’ll have to waste paper and ink to print my boarding passes because I have no idea how to or if I’ll be able to rely on this app. Perhaps this design flaw is to force confused patrons to be forced to pay $5 per person at the gate to get their tickets printed. First time flying Allegiant and because of this (and moreso because of the news reels of the dangers of this airline), I doubt I’ll use this airline again.
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1 year ago, gggcffcvjih
Allegiant is Failing!! Avoid at all costs!!
Having flown with Allegiant regularly in the past it pains me to say that they’re probably on their way down the tubes. With all the cancellations lately they seem to have taken the phone off the hook. All emails are answered with a generic reply that they are looking into your concern. I waited on hold for 3.5 hours with no human ever answering before finally being disconnected. Now their line is perpetually busy 24/7. Their promise of a refund within 72 hours of unexplained cancellation never happened. 42 days and counting with no credit or specific communication related to the cancellation credit. My advice to everyone, Avoid Allegiant Air like the plague!!
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6 years ago, erikag002
Good app, flight was bumpy
I flew for the first time to Florida with my mom. Considering I was a first-time flyer, I was freaking out and was worried we'd get in a crash, but we landed safety. We experienced a few turbulence episodes that made us physically jump, although we were securely strapped in our seats, and I nearly screamed from the unexpected moment. Other than that, the flight was fine. My mom mostly uses the app, and she said it was easy to use. Coming from the perspective of a first-time flyer, I sure wish the flight was smooth, but maybe I'm just overreacting.
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4 weeks ago, Newstog
App ok but cust. Support?
After multiple attempts on their app to use my flex flight option and move a flight three days later, I kept getting error message. From there you call customer support and they do have my phone log… One call I waited an hour and 25 minutes for the gentleman to tell me that they could not help me. The second call was a tad longer and clocked in at over one hour and 30 minutes… Call was picked up and I was left hanging in silence for another 10… Then an automated voice came on… “How would you rate your service with Alliegent Airlines?” What??
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3 years ago, mehuffer
App issues
Although I love allegiant the app has issues. Several people have complained that the app will not allow users to sign in. However the same users can sign in with no problems from a computer. I have called allegiant to attempt to remedy the problem with no luck. Unfortunately CS has no clue how to fix this problem. The app works if you plug in your confirmation details, then your boarding pass will show on your iPhone. But I have had no luck logging in with the app. Even tried deleting app and passwords from my iPhone. Then resetting my iPhone. And days later re-installing app. No luck. If allegiant could fix this problem the app would be 5 stars.
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4 years ago, LauAshTay
Useless App
This app is absolutely useless because you can’t log in. I just realized this is a pattern with every allegiant flight I take. I get the same error message despite my email and password being correct. I can log in on my laptop just fine or even the web browser on my phone. Ive deleted and re-downloaded the app, tried resetting my password, etc. Part of me feels like this is on purpose to prevent customers from accessing a mobile boarding pass. If you make it to the airport and cant pull it up then they charge you to print one. Either way the app is useless if you cant get in to use it. Be sure to check before going to the airport!
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1 year ago, MattK21a
Love Allegiant Air, hate their app
I use Allegiant Air whenever I can, their app and site can be very annoying. Their app keeps signing me out, which is unlike every other app I have ever had. Tried to book a flight with hotel, the app was not responding to my selection of hotel. It wasn’t frozen, just didn’t work. The site gave me similar problems so I just didn’t book a hotel with them. And finally, Allegiant makes reward members call to book flights if your using their rewards perks. It’s too bad they make it so inconvenient for me to give them my money.
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4 years ago, candypd
App problems
I have had problems with my app for several years. After staying on hold for an hour to Allegiant, I was told that Allegiant did not own this app. When asked where I could go to get some help, I was told he didn’t know. Some how, my mother’s name & address was put in on app and I can’t get it off. She has been deceased for 4 years and every time I open the app, it says good morning Lorrie, my mother. I took app off and put it back on. It still says that. When I try to edit, it says there is a problem with the edit, and goes back to my mom’s info. My husband and I travel a lot and I have to change this every time. Where can I get some help????
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2 weeks ago, scheney80
Can't Check In or Boarding Passes
I booked flights for 8 of us and it checked all of us in but two, kept receiving error. Went to the online website, was able to check those two in and gave me boarding passes to print off. Went back to my app showed them as checked in but gives an error for their boarding passes. Hopefully, the ticket booth will just print them for us since their app is not working correctly. Other than that, I love Allegiant and never had problems before with the app.
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9 months ago, nrg-me
It is sad that the reflection of the app services do not reflect the less than friendly resection at the ticket counter. Your app says nothing to the effect f check in policies or checking bag policies… You panhandle be in time and allow for mishaps as well as long lines then force me out of line because I’m to early. Nothing more frustrating then planing accordingly and finding I am being penalized for being 1) early as you suggested and 2) I can’t check my back for another 1hr all to which I get stuck a security as well as stuck in what ever mess happens, which could have been avoided. Seriously… how lame can you be!
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