Wasn’t too sure about Spending the extra amount for the insurance because 1 I wasn’t sure I would need it and 2 because if I did need it, would it actually pay. I’m very happy to say that they paid and the process from start to finish was super easy and I got my money in a few days. One of my return flights from Fresno to Phoenix was canceled which caused me to miss my connecting flight to El Paso on that Sunday night. I had to stay the night in Phoenix (which the airline paid for) so I missed a day of work and it was not a fun situation. However, Allianz DEFINITELY came through and I will most definitely by buying insurance from now on!
I find it very confusing to know how to add things to monitor. Such as a car rental, Airbnb, etc. unless I’m mistaken and it’s only for flight, I was told by the agent who signed me up that it was trip insurance to cover my trip and that I would be able to have all of my different items in one location so it would be easier to monitor while traveling abroad. The only thing I could find was to add my airline, not the car rental or where I’m staying. It would be helpful if it was either easier to find to add these items or if it’s not already an option if it was added so that all of these things (even if they’re not completely covered), would be listed under one location instead of having to have different apps for everything.
I renewed my all trips policy on July 26th and paid the premium. OnAugust 6th I got an email saying ny policy was expiring in 15 days. I checked the app, and sure enough it showed my policy expiring on the 21st. I then logged in on their site, and no record of my renewal. I checked my credit card and it showed the $715 charge had been paid. After a 20 minute telephone call, I learned that the policy number had changed. The lady on the phone said it takes a while for the update to show up on the app and website. She suggested I delete the app and reinstall it to see if the new policy shows up. Seems like there could be improvements made on the site and app, so transactions show up more quickly and emails are not sent about an expiring policy, two weeks after they’ve been renewed.
My husband and I went to scandanavia in July. Our flight got canceled during our trip in Dallas from okc,30 minutes before boarding time. 11:30 pm they said we can have a hotel room and transfer. We can call American Airlines and find a different flight. After 3 hours of talking to the agent, she got us on a 6am flight to NYC. She said Uber from LGA to JFK then go to Stockholm. We can figure out how to get to Copenhagen. We had paid for a ticket with American Airlines months ago to get us to Copenhagen from Dallas. We lost our money for the pre night hotel and transfer with the tour company. Ubers. Extra flight from Stockholm to Copenhagen. I saved all receipts and submitted them to Allianz travel. They took care of both of our extra expenses !! I definitely recommend them. I have insured james and I again. Even though I have travel credit cards I still recommend them.
Very frustrating. I REALLY want to use this app, but can’t. More than a week after purchasing my policy, and several calls to technical support, I remain unable to see my policy in the app - even after searching for the policy several ways. It appears from technical support that there is a known general problem with the application, and developers are working to fix it. Aside from the app not working, it’s equally frustrating Allianz responds to customers with “wait and try again later”. As a company, they are missing a customer service opportunity to keep customers informed about the problem using email. Doing so would decrease customer frustration and increase confidence that they are taking the problem seriously.
I had a horrendous travel experience with a flight cancelled after eight hours of waiting which caused me to miss a connection and the airline couldn’t rebook me for two days by which time the conference would be more than half over. So I canceled the trip. My flight was refunded but I lost an unrefundable and very expensive hotel reservation. Insurance paid for all but the first night, which is pretty standard for hotel reimbursements. And the process was very simple and the money came quickly. Highly recommended.
Allianz has pulled through for me many times on trips. This app makes it possible to have everything at my fingertips. While it’s still smart to have hard copies of policies and contact information on trips (in case there is no internet connection), the app really makes it possible to get help in a hurry. Great app! Thanks for providing wonderful service.
We’ve been trying to get a Covid related refund for a claim submitted back in November. The claim section of their website site crashed and their call center was an endless phone tree with no way to talk to a real person. We finally were able to contact a person in customer service via email who was nice enough to forward our claim to their claims department. That was back in November, over 4 months ago. I followed up several times and finally received a response stating that they are reviewing our claim but we may waited to long to submit the claim. Most airlines and hotels will reimburse you if your travel is cancelled due to Covid. Call them and ask. If you get insurance use another company. There are independent sites that will provide reviews and comparisons.
We have been covered by Allianz travel insurance for many years. We have loved every aspect of your service and are deeply in your gratitude for past help. Trying to set up this website was a nightmare. Easy to find our policy number; much more difficult to find the exact date when the policy was purchased (as opposed to the effective date) and took me almost a half an hour of going day by day through the calendar. Surely there is a way, after you’ve already entered the policy number, to set up an date range, rather than having to enter each day, have it rejected, go back to the calendar, add another, etc. Hoping somebody from programming reads this.
The TravelSmart app by Allianz is my go-to app when dealing with health and safely on the road. As a full-time traveler and someone who is vulnerable to getting sick abroad, I now have the ability to locate nearby hospitals, file claims, and call support 24 hour/day at my fingertips. I highly recommend checking out this useful app to save you time, stress and money before your next trip!
I’m not able to access the policy I purchased. On this app or through the internet, from the confirmation email I received upon finalizing my purchase. Phone Customer service was not able to access it either, yet they rushed to confirm that I will have a hard copy reach me through mail within 24 hours. Additionally, 2 emails were sent to me with customer service on the phone, saying that my policy will be attached as a PDF and those failed as well. Very disappointed thus far. If trouble starts just minutes after purchasing a travel insurance policy with Allianz, I wonder how responsive this insurer would be if a claim were filed.
First of all, the app only appears in a vertical format. When I use it on an iPad it’s not only vertical but the same size as it would be on a tiny phone. Can’t you figure a way to go horizontal like most developers do? Second, I’m near the end of my first annual policy and I want to renew. I got an email reminding me of this fact yet there is nowhere, either in the email or the app, for an easy way to renew. Instead you have to input all the same information you did the previous year for both me and my wife. This is a pretty stupid way to get repeat business!!
My airline lost my luggage and even sent an email on record stating they have been unable to locate the luggage and deemed it irretrievable. However, Allianz is still refusing to pay out for my claim which was filed over 7 months ago. I have resorted to filing a complaint with the department of transportation and now have a case agent working with me as a intermediary so I can get compensated. I do believe that I’ll have to file a lawsuit soon and am now preparing for those steps. This has been a ridiculous waste of time and I will never recommend Allianz to anyone.
This app is super user friendly, and easy to navigate. This company is also truly amazing. I have used them for the bette part of 2 years, and they make everything easy to use and easily understandable. Their customer service is spot on. I’ve never had any issues with them. I am so happy to have downloaded the app to make things that much better!
Several days ago, I tried to sign into the app on my phone. I had forgotten the password so I asked for a password reset. Instead I got a message saying my email address is not in your system (I have been using the app for several months with this very same email address with no problem). So I then decided to see if I could create an account with this address since it was supposedly no longer in your system. So, now I get a message saying this email address is already in use. One place says the email address is not in your system and another place says it is. Very confused....
My husband and I travel quite a bit, and we rarely buy travel insurance. Lately, we decided that having travel protection is a very safe plan. We read its policies and terms of conditions, and we liked the plan. Now , we can travel with less stress. Thank you Allianz Global Assistance!
Purchased their travel policy and when my flight was canceled I was given the run around for 6 months until I just gave up. They requested me to submit the same docs three times and then each time said they were “processing” just to come back months later with another request for the same thing. Their website to submit docs would be broken, so I would have to call and found another way to submit. I can tell this all is by design, to get you to guide up! Scam!
Keeps saying “Login failure. Please try again later”. I’ve tried “later”. I have tried installing, deleting, and reinstalling several times. I’ve changed my password multiple times. I’ve called app support and got the big “sorry” can’t help you. I can get online thru the website. I have the insurance because our travelers have said this is a good one. The app stinks horribly. So unless I can feel confident that I can access it when I’m traveling, I’m not sure that I’m gonna keep it.
I have recently been involved in a accident that has put me through a great deal of stress and without a car for the event i got tickets for. With this happening i am forced to work that date to make money and all this is covered under the insurance i purchased through the event yet they make me feel like im a criminal trying to get refund that i paid insurance for in the event something like idk LIFE happens? They are ridiculous and be very careful with this company i have yet to hear back from them, debating on sueing the company.
You go through the steps on the app and if you don’t have all of the required documents or information, it will not save your progress. You have to keep repeating the steps. You should be able to save your progress so that you can finish later but instead you have to restart. This is tedious and frustrating. They should at least let you know what you need ahead of time so that you don’t waste your time filling out the information only for you to have to re do everything.
Downloaded the app, never received the email which would allow me to verify the login. I even checked my junk mail folder for missed delivery, but no luck. Doesn’t seem to work very well. Update: Received the verification email days after downloading the app and trying to set it up. It works just fine now, and even shows two policies I have, not just the one associated with receiving the suggestion that I download the app.
Great way to easily enter, track, monitor and get alerts on your travel arrangements and trip/event insurance policies. More and more travel and events need to be reserved months to a year in advance and this app helps you track them and provides a quick reference tool.
I bought this insurance from Delta when I bought my airline tickets due to the possibility of the activity being changed and not being able to go. Never was I informed there were only about 8 reasons for a refund until I had to file a claim. I was never sent a policy and when I asked to speak with someone about an appeal there is no phone number available to speak with anyone. This is a giant scam and I’m shocked the Delta website offers it stay away from this company!
Updated: I needed to verify my email address via system generated email request. Once I did this I was able to login. Note to app dev folks: this was not clear when I created my account that I would have to do this before logging in he 1st time Just downloaded, created account and tried to login. No luck. It might be a great app but if I can’t log in, worthless. Looks like tho is an ongoing problem based on prior reviews.
It was easy to file a claim. My Claim was approved within 48 hours. My reimbursement was received within 10 days after my claim was filed. I will continue to use this travel insurance on all of my flights. The only hard part was trying to come up with “nickname”, not already taken, to leave this review.
This is the fourth time we’ve used Allianz travel insurance when traveling international. One of the trips, my husband had to go to the doctor twice because he got very sick. Allianz reimbursed us for his dr visits within a day of turning in the receipts. I was very impressed.
Very easy to use, and such a life saver! I would definitely recommend this event insurance to anyone who has a shadow of a doubt that they may not be able to attend their event. It was easy to file a claim without the app, and even easier and more streamlined WITH the app!
One of the better travel apps out there! I like knowing the one-touch hotline button is there in case of emergencies. I hopefully won't need the Claims feature for my travel insurance but I'm glad they've made it easy to file and track. A well built app!
Would not use this company filed a claim for lost luggage the day it happened. They were given every documentation required that I had or was given. Continued to deny they received, even when I showed proof they received thru email and uploaded to their website. After 4 months of going back and forth, still nothing. They closed the claim, had it reopened after escalation still nothing. Spent $1000 on the insurance for trip. Don’t waste your money too!
Great to have easy reference while traveling. Including past policies also a good reference. Being able to view policy itself and to email it is another useful tool. The card with dates and policy number nice. Only thing I would like to see is Face ID as option for password. I am presuming that internet is required to get information rather than it being downloaded or having ability to download it to phone stations. Though could email to yourself and save it as document on phone etc. That said app works well and is useful which are the two vital parts to making any app one to have. Georgehny
Very spotty app! Clearly NOT READY for real world use! Was able to initiate claim, but not able to see claim in process or upload additional docs. I can see there is a claim... but it has wrong submission date. When claim is selected, status shows briefly... then blank, never to be seen again. Had to use web browser to complete claim. Web browser version is pretty poor, too, but somewhat better, although a low bar was set by the app. We have processed claims with Allianz before, but it was all done by fax and phone. Unfortunately, their claims process is still operating in the fax era. It gets done, the folks are nice, and payment is prompt. The process is awkward. If anyone really reads this, I suggest you look at the FSA FEDS app for inspiration. FSA has made the insurance claim reimbursement process about as painless and fast as it can be.
Since the Travel Smart app became Allyz, it’s terrible. The previous password associated with my travel smart account isn’t acknowledged despite Allyz stating on the loading page you can use your travel smart credentials. Resetting the password doesn’t help either. On the website, my password/email still works for now. This is needs to be acknowledged and worked on immediately. I’m not even sure why Allianz changed to original app to begin with.
I just downloaded this to go with my annual policy. I was very pleased to see that it integrates smoothly with my Roboform login/password app. I created an account from my laptop, refreshed Roboform, and logged into this app within seconds. Travelsmart appears to be easy to use and well designed.
Wow this has been a struggle to try and utilize this app for our upcoming trip as it would not allow me to login. Version 4.0.6 finally fixed the issue,just in the nick of time. I have utilized this app in the past and it is great to have our policy and pertinent info all in one place. Thanks for getting this fixed.
This app had some hiccups in the beginning but I can’t tell you how amazing it is to be able to find emergency numbers and local hospitals while overseas. Especially if you have a condition like asthma when an attack could come out of nowhere.
As a past travel agent I love to purchase my insurance through Travel Guard. They have the most complete coverage and they are a lot cheaper than what you buy from the other travel vendors that package it with your trips.
I purchased the insurance protection for my round trip to Chile. I am trying to contact you after four hrs waiting setting on the plane. Did found out that the aircraft is having hydraulic problems, as a former aircraft crew chief, the issue is going to take more than the time that they are telling us. This is unacceptable, I do have the issue now and can’t wait until tomorrow to file a delay flight. Please advise Thank you
These days it never hurts to protect your transport investment, especially when medical is covered as well. I’ve only activated the coverage once and the personal made this an easy, and pain free event... Great recommendation toget this for every trip cause you just never know....
This app makes travel so smart! First of all, it is a snap to keep track of your insurance policy! It’s so simple to make a claim. It’s also easy to find medical attention wherever you are in the world. I’d recommend this app and also getting an insurance policy too!
You can not upload documentation's like receipts directly to the app after opening a claim on the app. You would think they would allow you to upload receipts to the app so while paying for out of pocket expenses you can upload the receipts immediately while traveling. This would be the fastest and most convenient. Instead you have to upload everything from a computer.
App does not accept contact info changes if policy holder birthdate(s) missing. (birth year shows 2038). Customer cannot enter correct birthdate via app. Have to call support and through 5 minutes of recording before reaching a human, who can then enter birthdate. AGGRAVATING!!!
The streamlined process for making claims and receiving payments on the updated app are fantastic. I always say I hope I never have to file a claim but if I do it's nice to know it'll be fast, easy and I'll receive payment quickly by direct deposit.
I used the previous version of TravelSmart app and LOVED how it would add new policies after refreshing the app. The new Allyz TravelSmart app erased all of my stored policies and past claims… meaning I have to start from scratch and reconstruct my Allianz policies for next two years! (Yes, I travel a lot!). I emailed Support and haven’t received a response. This new app is not as good as the previous one. Sorry for the poor review as I really used and liked the earlier version!
As I sit on hold waiting for customer assistance, I have downloaded the app 4 times, deleted it 3 times, and have tried 4 times to log in with the same credentials that allow me access online. This is frustrating, especially as my next trip begins tomorrow & I would like to use the APP for all my needs. It DID work in January when I purchased the annual policy and I WAS impressed. Not now, 4 months later.
TravelSmart is easy to use and effortlessly keeps track of travel insurance coverage even when purchased on multiple platforms. Very impressed with the app.
This app is on both my Iphone and IPad and they do not connect/update on both once info is entered. Seems odd since P/W and email are same on both. Also I have had to enter multiple times, save and next time put it all in again. What gives??? I also have tried 8 times to submit this review with great difficulty.
I, too, had difficulty creating an account. The app kept quiting. Solved it by creating an account using my MacBook. Was then able to sign in using my phone, and it looks like it will be useful to have. They need to fix that problem, however.
I really like the flight stats and being able to see what's in my policy. This is my first time getting travel insurance so this app has helped me see what I could do with it. Hope more features are added soon like maybe more notifications
Keep your trips on track with TravelSmartTM, the free app from Allianz Global Assistance that helps make travel simpler, safer—and yep, smarter. TravelSmart puts protection at your fingertips with easy ways to manage your Allianz Travel Insurance plan and access your coverage benefits, along with quick assistance if things don’t go as planned while you’re on the go. • Instantly view your plan details in the palm of your hand. • Connect to our 24/7 customer support for help with medical and other travel-related emergencies. • File a claim and track its status on the go. • Stay organized with real-time flight updates and boarding gate information. • Find local assistance fast in an emergency. No purchase necessary to download the app. Your use of the TravelSmart™ app and any and all content thereon is at all times subject to the Terms of Use. Please note that your mobile device must be compatible with international networks to use certain features overseas, such as calls to 24-Hour Hotline Assistance. Message, data and roaming rates and charges may apply to your use of the app and content thereon and be charged by your mobile carrier or other service provider. This application is not a substitute for medical advice or treatment. All plans/claims subject to policy terms, conditions, and exclusions. AWP USA Inc. and its affiliates, including Jefferson Insurance Company and AGA Service Company d/b/a Allianz Global Assistance, are committed to protecting your privacy. By using the TravelSmart™ app, including any content thereon, you are consenting to the collection and processing of your personal data under as described in our Privacy Policy.
