Asiana Airlines

I love this app. I usually use it to check the ticket price and my mileage information. The only down side is the booking information will not export to iOS calendar. It will be even better if user can export booking information into iOS or Google calendar. Also I hope it can add the Star alliance reward ticket searching engine on the website and this app.

Completely broken and impossible to check in or get boarding pass. I should clarify that it just keeps sending me an endless check-in loops, over and over and over again. It tells me to check in so I press the check-in button, and then it says that I’m already checked in. It refuses to show me a boarding pass let me print a boarding pass or add one to my mobile wallet. It says I can’t do this because this is only allowed if I’m at an airport that doesn’t take a mobile boarding pass. A boarding pass is exactly what I want. This thing is so completely broken I don’t understand how it has any good ratings.

Took a while to purchase my ticket. Also wouldn’t let me use my parents credit card to make purchase since they were paying for my trip as a gift. I kept getting circled back to the main page if I accidentally selected the wrong button and when using a coupon it wasn’t always saving and I would have to reselect the coupon before purchase. It was several hours before I could complete the purchase.

It’s a remarkable dereliction if duty to launch an app like this then do nothing at all with client feedback. This app and your website — where one goes when the app fails to deliver basic functionality — are complete disasters! Please know that this actually does cost you money. I need to purchase a biz class RT ticket on short notice for a meeting day after tomorrow. My corporate travel agent is gone for the day so booking myself. I logged into the app; it wouldn’t return dates, only an error message. I tried several times, closing and relaunching the app several times. I jumped over to the website and received the same message - thrice! I just booked on JAL though itinerary less convenient and more costly. I’ll give you another try. If same problems persist, I’ll switch to a provider who values their customers opinions more. Do yourselves a favor and fire this team. Bring in an advisor or team who knows what they’re doing.

My old membership card recently expired, and when I tried to add the new card to Apple wallet, nothing happened. Please fix it.

This app is extremely bad and needs maintenance immediately. When I tried to make reservations it gave me an error message that the payment did not go through. I entered my info 2 more times and all 3 times got the same error message. Went to my email and turns out the payment did go through and I was charged over $5000. Had to call customer service to cancel 2 of the reservations. And when I try to view the reservations on the app, occasionally it won’t work, sending me back to the home page.

This app is just a web browser port into mobile. It works just like the website which is not very good in todays standards. Combine that with horrible customer service from Asiana (web forms don’t work, AI chat service is very limited, they don’t answer the phone when you call) and it makes for a bad experience. I’ll remember that next time and fly something else

We are never flying this airline ever again. We spent so much money to fly by business class, and whole experiences were just complete nightmare. The food is horrible, business lounge were packed with crazy amount of people, and the flight was delayed 3 hours just to have more people on the plane by their connection flight. What a horrible airline! No wonder they are selling this airline to another airline. Please don’t book this flight.

This App has major problems. I can’t even open it. It says I need to allow cellular data to open the App and when I turn on cellular data the App gives me the same message and then somehow turns off cellular data for the App in my settings. I tried restarting my phone and everything. I get the same thing every time. Useless! Please fix and let me know when I can use it again, because I’m not going to keep trying.

Super frustrating that the app randomly tells me “back button is prohibited “, forcing me to log back in and start the check in process again. This is so slow and unreliable. And why do I have to manually click a button to validate user ID? That should be a back end function, other apps and websites have had this sorted for years, this seems amateurish.

I never review. This is my first actually. That being said, this app doesnt even know if you have a trip coming up so you can check something or check in. You must input your information every time to see anything. Random start warning messages don't care about your input. Select “don't show”, it shows... Interface doesnt flow at all. Poorly designed and unhelpful overall.

I am an Asiana Diamond Plus member, but I have to say Asiana website and mobile app are the worst among all airlines which I ever used. I don't understand why the team cannot fix the bugs immediately, and every update is a disaster. The speed is slow, the connect is unstable, and payment for booking is so in convenient. You better change your whole IT team to improve your system. This problem has existed for decades.

The design has improved. However, the functionalities are subpar. If a user failed to login and exceeds the threshold of 5 tries, the he or she should be able to go into the app’s login page and to click “recover password”. Instead the image of the plane and Asiana logo appears. Sleeker UI from previous but empty underneath...

The entire booking flow is in a modal. I spent about 30min entering all my info, seat selections, and a bunch of confirmations, my phone slipped and I accidentally touched the X on top right corner and it closed out the entire thing without asking for any confirmation! Worse is when I restarted the seat I selected is now unavailable! I’m going on Expedia to book, screw this tine wasting app

This app is no help. Many of the buttons are broken and content areas do not populate. It’s impossible to save your reservation after searching for it. The best way to manage your reservation would be to call the airline directly, because I haven’t even been able to manage my reservation through their website either.

The main purpose of a mobile app for an airline is to manage your mobile boarding passes. This app utterly fails to make this work. It gives some cryptic error message about “duplicate boarding passes cannot be saved, so get by sms or email”. There are no boarding passes to be duplicated anywhere. Bad coding and inadequate testing.

which is really sad because i actually love this airline! The in person staff have always been wonderful, they just really need to update their software or something because it shouldn’t take almost 7 and hours to book a flight lol

The apps is very helpful

I tried to log in to change one leg of my flights, but when it came to view the new flights options, the app just continued showing the loading icon. I had this same issue on the Asiana website.

My family bought our tickets to travel at the same time in the same transaction. I understand a group of corporate colleagues not being able to be assigned seats together when it’s booked separately. This is a family. A concern air asiana does not share.

So now unless I turn off Airplane mode, this app doesn’t work. Even when it does, it asks for INSANE amount of mobile access like my pictures and microphone, which is completely unnecessary. Their utter disregard for our personal information really baffles me. Honestly, if this doesn’t improve, I’m ditching this airline and going to ANA.

This app crashes when you try to find your flight. It also never stores your previous flights so you have to look it up EVERY time. Sadly, this app is actually BETTER than their mess of a website. their website is insanely confusing to actually find an upcoming flight that you booked.

Unable to view seat selection or check in as expected. App is also the only app I have seen (ever) that saves a tracking file on your device in the “On My iPhone/iPad” section of Files. Will delete as soon as possible and avoid Asiana in the future.

It took me 4 hours to finish payment by using different devices: laptop, computer, iphone. United is much more handily in payment

Easily one of the worst apps I’ve ever used. I think this is the first time I’m leaving a review on an app. It rarely works correctly in showing data, and constantly asks me to input info repeatedly. I think it’s a wrapped app around the website, but both are horrible.

And poor web site. Can’t even display basic information like my Asiana Club tier status or mileage. Old app and web was MUCH better. Can this app get any worse each update. just because I’m in airplane mode (with WiFi on and working), the app won’t do anything but boarding pass mode.

The registration process is super complicated. And it does allow using safari to finish the email confirmation. It’s kind ridiculous. Terrible booking experience with this app.

I spent 3-4 hours to sign up and yes, the app still didn’t let me sign up and the flight price changing every second when I try to book the tickets within second.

People rating this app as good must really be living in a parallel, delusional reality… The app is so user-unfriendly and screwed up - wow… You can’t accomplish anything there. Some weird prompts and error messages, and you can never figure how to get past them. Bad, bad, bad…

I keep trying to look for flights on here but whenever I try opening the app it consistently crashes! I’ve re-downloaded it numerous times and I’m still having the same issues. Disappointed.

Took too long to complete the transaction as everything has to match exactly as the Asiana Club membership.

I logged in and now it crashes every time I open the app....super inconvenient because my flight leaves in less than 24 hours and I need to check in. The least they could do is have a functioning app.

Hard to use, awful interface, obnoxious rules. Difficult to do basic things like selecting a seat or using coupons.

You used to be able to select seats from the app when viewing your reservation. But, now I can’t. Why would they remove this feature???

This app is far from satisfactory. It desperately needs an update. Loading times are excessively long, and crashes occur frequently. In summary, it's an extremely outdated app that is inconvenient to use.

It doesn't allow you to use the app under airplane mode even when you have wifi. How am I going to use aboard asiana a350? And numerous bugs and deficiencies from the previous version not resolved.

Does it save itineraries. Have to enter booking reference every sing time to check trip even when logged-in. Pop up messages in Korean language when using the app. What can I do with that?

Always been a big fan of Asiana Air app is easy to follow

This app is just a screen saver since after downloading it you only get their home screen with nothing on it but a picture. Doesn’t do anything.

I cannot even open the app. It crashes straight away. I get a blank screen then it goes back to my cell phone.

Please add meal section to the app, it’s annoying to check-in in app and make phone call to select meal!!

Terrible way to book, very difficult to navigate, kicked me out several times, would not book until the 14 attempt.

I face difficulty to use this app

Just a frustrating app to use. Everything is slow and tedious. Asiana needs to invest some serious time into revamping not just this app but their main website as well.

The top section of the app is basically overlapping with notch iphones so It’s impossible to interact with stuff like my info. quick fix is needed asap

It does not have option to register or change password. You shoul go ahead and make ID and Paswword and then you can use this app.

Not user friendly, it took 1hr and multiple tries to buy tickets

IDK what kind of update was done but now i was not able to log in. Tried to recover pw, filled in all the info but it came back with “no matching information”.

It took multiple tries to book online and in the app.

Worst app I’ve ever downloaded. Crashes after a long delay of showing the launch screen. iPhone XS