I would like to compliment one of your employees at branch #6371, Mike Lee for the excellent service he provided for me last week and the week before. I have always been pleased with the service I receive when he's there. He helps me out all the time in getting me all the right parts and advises me about my vehicle. He’s professional and very kind. He goes above and beyond to get me the right price and services needed for my vehicle. This type of professionalism AND commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your employee, it would be my pleasure to continue doing business with AutoZone. Thank you.
I have been shopping at 86 Boston St AutoZone since I have been old enough to drive. I get my fluids there my parts myAccessories even my batteries!!! In the last 6 weeks I have spent probably $1500. Some of the tools I bought have already broken, they have sold me the wrong parts and I’ve had to walk back only to be given an attitude and rudeness over a receipt. The people that work there do not know much about cars or the things they sell. I hear “I don’t know” from the employees more than from my 3yo. So today I am broke I get paid tomorrow and after calling and being told they had a part yesterday I walked the 3 miles there to be told “we don’t carry that” I asked who the hell told me it was there over the phone?! “Oh me! He says. I didn’t look I assumed we carried it.” Excuse me??? You made me walk 6 miles because you didn’t want to look in the computer?!. Today I needed to press a ball joint. He told me even to use the tool in house I had to pay $120 plus $7 after all the money I spent and what happened yesterday. He’s standing right next to the guy that won’t let me use the tool. They also refused to give me my core refund for an axle I literally bought from them. I’m done I can have an better experience at a junk yard. I have given them so many chances and i still haven’t heard back from corporate on the matters. AutoZone is a joke and will never get another dime out of me. I’d rather spend the extra money at Oreillys
Update- received an email asking for the details of my order so that they could *help* fix the issue but it’s now been a week well six days but close enough and NOTHING this company used to care it’s sad to see them sellout I was actually told on the phone with customer disservice that I could not speak to a supervisor or anyone in billing unless I purchased the same part for the 3rd!!! 3rd!! Time at 153$ for the part it is not exactly chump change well still waiting if they decide to reach out I’ll update I ordered 4 parts at once three came in the mail when I called I was told there was a “billing problem” but they were all purchased together and they took the entirety of it out of my account so they told me to reorder which I did only to wait three days and the night before the part was supposed to come I received an email that my part was supposed to be delivered that my order was now canceled with no reason given however they took the money out for a second time and I have not even received a reimbursement for the first part 315$ and I cannot complete my work on my truck
I do a fair amount of online purchasing with businesses that have brick and mortar locations, it’s usually faster than physically going to the store, finding the item and paying for it. With most retailers the process is relatively fast and therefore an obvious time saving option. AutoZone is an exception. Went there to make a purchase-motor oil-couldn’t find it on the shelf, the (under)staff was occupied so I purchased several items I needed for the job, went online the following morning to the AZ mobile app, ordered the oil from the store I’d visited the previous night-the mobile app listed it as ‘in stock’ and waited. Got an email acknowledgement of the order almost immediately with all of the items listed correctly, that was 12 hours ago and since they close at 9pm-it’s past 830 now-doesn’t look like it’s going to happen in a 24 hour time frame, which based on my experiences with other retailers is ridiculous. Definitely will be looking to avoid doing online business with these guys in the future.
The design/functionality of the app has a lot of flaws, which is a little bit disappointing as a user and why I am about to delete the app. I found the back button doesn’t work frequently which means I have to start from the beginning every time it brings me to the homepage of the app. Also, it seems like certain things are blended in with the designlike the weekly specials. When trying to provide feedback in the application, it only allows about three lines of text and then you can’t see the text you try writing, there is no scroll bar or expanding text area. I work in software, and it is very obvious that testing was not careful enough. It looks great but seems like more time should be spent making sure basic usability issues and marketing opportunities are implemented. This seems more like something made for searching for one thing vs browsing generic accessories which could bring more people into stores.
I was sent wrong items. items didn’t come in the mail. I was told why don’t I do in store pick up but during a pandemic the purpose of ordering online was not to go to the store. still waiting on items after ordering a month ago. items that were sent through Fedex over two weeks ago (tracking last said, Ohio)I’m now told the order was canceled because they didn’t have the part. I’m still waiting on items to be replaced because they were missing. stay away from the stores because all you get is rude people who walk away from you and don’t finish ur transaction, walking away to deal with other customers in the middle of your transactions. Employees that know nothing about cars. The app is worthless. Total bad experience and it’s not even over for me I’m out money for missing things that they’re not replacing I’m out time because I had to go to stores and return all these wrong parts.
I have always enjoyed shopping at autozone especially the one in McKinney eldorado the employees are like family they always there with the heart in need with any issue I come in with. Stress is eliminated and on with my day with a smile with my new toys, tools, detail wash products, and love the body work items. I always help others with fixing there cars. I never think about getting parts somewhere else that I am always after the $20 discount. Locked in and looking for more! That is Huge smile. Haha not to many places can do that. Thanks guys as always, much love!!!
I suspect this app will be nice for ordering parts, or even just looking them up, however there are some issues with a couple features in the app which I noticed within the first two minutes: 1. A pop up opened asking me to sign up for auto zone rewards and link the accounts. I attempted to do this, however after entering information, when you click the sign up button, literally nothing happens. It just stays on that screen and you don’t get an email or anything. 2. The TSB list for specific vehicles is a nice feature that I’d like to use, however all it does is show you the name of the TSB, when you attempt to click on one literally nothing happens, it doesn’t show you any more details other than the name.
Within the cart it seems like everything in your order is going to be sent to the same location. I even ensured everything in my order was in stock at my local store; however, after you check out, the app randomly decides where to send some of your items after the fact. Last week I ordered a few items all in stock at my local store, for some reason just the fuel filter was sent for pickup at a farther store. Which when I showed up to pick up the order at the local store, they had in stock and I bought it there. This week I ordered a sparkplug and accessories, for some reason the app decides to ship the anti-seize and dielectric grease I ordered with it to one of my shipping addresses in another state… despite it being in stock at my local store along with the other items.
Each time I’ve attempted to use the app to order parts intended to solve an unexpected mechanical issue, an unexpected digital one occurs. The cart seems to automatically adjust its own item quantity, and I’ve even experienced automatically canceled orders that I was only informed of after calling the support number once my parts hadn’t arrived. I’m grateful to have access to parts needed to solve problems and that I’ve been able to eventually speak with someone to resolve the issues that occur during my commerce but; having an app with so many bugs that it requires customers to call in anyway, defeats the purpose of having an app at all. Refinement is better than perfection and I hope things can be smoothed out in the future for other customers.
For those of us who have had vehicles for a long time and make the added investment of buying lifetime warranty parts it is a struggle and a major TimeSync for the guys at the store to find warranties. Too many times, one man could not find a warranty, when others were able to. I wish that Auto Zone would allow us to look up our own warranties to help expedite the process. Auto Zone, please add the feature for us to look up our own warranties.
I have tried over and over again to order items ahead of time from AutoZone. Two reasons, one is it makes it easier on the employees because then I don’t have to ask them where the part is and take up time. Second is I get rewards for ordering online. Well today was the first time I actually made a order and it went through for pickup!! I finally have some rewards, I’m not sure if you get rewards when you shop in store because many many times I’ve been there, no employee has ever asked for my phone number or any info for their loyal customers. Guys gotta do better because there are Advanced Auto and O’Riley not to far away.
Simply put, I’d shop here much more if the member discounts and benefits were better. Kind of ridiculous that you can’t use any rewards on in store pick up or same day delivery purchases. That singular point is the reason that I only shop here when Advanced doesn’t have something that I’m able to find here. If Auto Zone wants loyal customers that are working on different vehicles several times a week, then they need to take a page out of Advance Auto‘s book when it comes to rewarding members. They do a better job at making their members feel appreciated for the return business.
I have used this app for several purchases and I find it that it works properly every time I needed, easy to use if you create an account it saves all the information in it so faster purchases and check out is available this is a time savings feature for your next repair jobs, and I’m able to find what I’m looking for very fast the app lets me know if the parts are available for pick up or delivery, The app is great.
Well, I guess the only place that I can start is a lot of your stuff is overpriced. I find a lot of your products, cheaper or products that I can’t even find it all on AmazonThen I can’t activate reward points on orders for next day delivery or pick up that’s kind of ridiculous and then another thing the promo codes can only be used for at home deliveries kind of ridiculous I prefer to go out and get my stuff myself with an in-store pick up and I can’t get a discount bogus f Not to mention all yesterday I couldn’t use the app on either one of my phones because it was having technical difficulties
Went to your store to get an item and am told you do not stock the item, but your website says you do). Manager told me you stopped carrying the item 6 months ago. While there I ordered it via your app and the Manager says it’d likely be 3 days before it shows up. An hour or so later, I received an email stating “ready for pickup”. Drove all the way back to the store. Same manager said “its not here”, it’s only here when we call you. I said Auto Zone doesn’t care about the customer, to which she replies, we have no a/c, they control it, they don’t care about us. I drove across North Atlanta to find item elsewhere. While elsewhere the store calls to say it arrived. WORST STORE, APP and Customer Service EVER!!!!
I’ve only used this app a few times because I have 2 stores maybe 20miles near. They didn’t have what I needed so I ordered online thru the app. App itself is not the focus on my frustration but my part was to arrive next but it didn’t so I called. They apologized and even gave me a $10 gift card. 4 days later still no part and it hadn’t even shipped. I requested a refund and 5 days nothing. Just did live chat and was informed that it takes 3 to 5 days to process and another 10 days to post to my account… so be mindful if something goes wrong and you need your part or money back. I’m going to try advance auto from now on
Everything about the app is easy and convenient. I am able to select the correct parts for my vehicle that I choose from a stored list. This saves time by not having to re-enter vehicle info each time I use the app. The shopping cart and checkout process are both easy as well. I also like how I can track rewards credits during my shopping trip. Communication on purchases is very professional as well.
*update* After writing this review I called up my local shop and the manager offered to deliver the bolt to my home himself, which he did. Autozone might have errors in their inventory system but their employers do their best to make it up to consumers. *Original review* I needed a wheel bolt and my order confirms it is in store so I drove 60 miles to pick it up. Turns out they don’t actually have it in stock and I wasted an hour of my time chasing this bolt from autozone. Never again, I’m done.
May child attends WCU and she calls and say her car won’t start. I called the nice people at the store in Sylvia and they send someone out to help her get her car started. They have made a customer for life of me. They were very helpful and polite and got her started and to the store. I highly recommend this store because you never know when it’s going to be one of your children. I’m so grateful to you all. Thank you all so much for your help
I drive pass two other auto part store to get to AutoZone
I always have at least two cars and no one ever works on them but me. I’ve used AutoZone for many years now and I find them the best. I really believe they care about their customers both in the quality of products they supply and the people they employ to service Their customers. When I use to use other stores I always felt the people thought They were doing me a favor for allowing me to shop their. I sure they don’t feel that way now.
Standard app, let’s you search, good filtering options, going back and forth when searching is fine but checkout seems to always be an issue. I’ve since learned my card with a middle initial can’t be used because there’s nowhere to enter a middle initial during checkout. This is a non issue in other apps that only have first and last name but whatever verification process Autozone uses says to check billing info. Also a pain to have to enter in a new card every time. So now I just use PayPal. If I could save the payment info and/or use the card I wanted I would bump this up to 4 stars.
When you do hit the feedback button and try to comment something it glitches you out every time but other than that, the filter where you can add your car and specific car parts for it is amazing! Also I do want to find out how to scan receipt's from past purchases to get credit points because the employees tend to forget to put in my phone number for rewards.
As the “family mechanic” I’d love to be able to nickname saved vehicles like “mom’s car” and maybe even upload a low-res photo WITHOUT being forced to enter odometer readings. Otherwise it’s a good app. My favorite feature is that I can see other nearby stores where a part is available if my local store is out of stock. Much of the time, that’s all we REALLY want to know, and whoever made this app gets it! Now, if the developers could somehow get the store employees to keep accurate inventories… :)
I really like the AutoZone app because you can put your car in, as well as several other cars and then search for the part that you need. For other parts places you have to put the car in each time you want to buy a part which is a bother. I make almost all of my purchases from AutoZone because of this app and because of their reward system.
It’s better to go to see the website. I can see nearest store, I can track my rewards, and I can add my vehicles. I would say the best feature is you can scan products in store and learn a little more than the tag in store. Searching for products not great at all. I search “ Valvoline” it returned no results. I searched “ engine oil” and then it return with results similar to using the products tab. I can go to the tab of products and then narrow down what I want but seems like extra work. Also the app doesn’t show any saving, bundles, promotions that they have available. Again the website seems to make more sense.
I'm in the process of improving my 1999 Dodge Ram 1500. Autozone was my go to parts store. Brakes, water pump, hoses, belts, bulbs, tools, electrical parts and many fluids, were all purchased there. I earned two $20 credits over the last year. One I used on my front brake rebuild. The other, which I earned in May, was going to used on rebuilding the rear brakes. On 9-2-19 I checked my account and find I have zero credits available. Before the credits were good for a year. Now they expire after 3 months. I wasn't notified of any changes to my account. My 20 bucks just disappeared, as I have from your store. This review is aimed for corporate headquarters. I always received excellent service at the store.
App works well. Like your products. Also well stocked on most items. But prices are always higher than elsewhere and the discounts never seem to be able to be applied. For some reason there’s always something in the cart that keeps it from ever being applied. Also, I’ve spent a few hundred over the past two months, yet the rewards never come through. The public ends up, interpreting these things to be nothing more than a gimmick in the end. Some things to consider, Honest Horse-trader
Interface appearance isn't bad; not the best, but would be worth 4* - if it worked. I tried looking for a battery for my car (2018 Subaru base trim of my model). It showed me options "For your car" - which were either Specialty batteries (just want to look at battery prices; don't need Specialty), or were truck batteries that the app says don't fit my car. Yes: it showed me batteries "For my car" that are explicitly NOT for my car. That's a waste of my time, and that's the kind of shoddy programming that is sending me to other companies. There's no lack of competition in this space; use one of the many, many other options so that you can actually get what you need.
No matter the store, always the best customer service. Have been broke down during a road trip on different and never failed to find an autozone to get on the road again even got help finding a shop to do what I couldn’t do. Will never go to another auto parts store. Even drive by a couple just for the customer service and quality.
So it took sev times to get the order to even process the problem was I was using my phone shopping for stuff for my mother in law’s car using her card and I had to go back and change everything to her name exc the shipping address. Then after all that I wake up to read that the order got canceled cuz they didn’t have one of the parts?!?! Why list it as next day delivery if you don’t even have it. So I tried again just now just in case it was a fluke. Will update after order is complete.
I enjoy using the app rather than going to store and browsing isles I do not know by hand. But i really really wish y’all would add a “wishlist” on the app. I keep on having to move stuff to the cart so I won’t lose it, but then when I’m ready to buy something I would have to delete the items I am not buying then add the items back into cart after my necessary purchase. It’s frustrating and time consuming and I really wish there was a “wishlist” or “Save for Later” or something like that.
Need the ability to buy online, and pickup in store by another person. When we tried to pickup in store with another person, who had the order on their phone and the pickup barcode in their Apple wallet, they were told that they needed to show the credit card used for the purchase. It was purchased via PayPal. There is no credit card. The only option was to contact customer service and cancel the order. BIG miss on this feature and a policy that contradicts their own app: PayPal to purchase, but need credit card to pickup.
This app worked very nicely on a first time use. I did however have an issue. I am assuming it may not be as compatible with my Iphone as it needs to be. I couldn’t see what I was writing (everything was showing up in half letters or half screen on information screens) descriptions of items wouldn’t show up in full descriptions... a lot of issues in these areas. That being said, I still was able to place an order fairly easy.
Promo codes don’t work and won’t honor discounts at store
Trying to buy two front rotors (like most people typically do, buy in pairs) but as soon as I add second rotor it says SUMMERPROMO does not work. So frustrating! This happens so often with promo codes where they don’t work correctly. These online only discounts also take business/sales away from my local AutoZone. Why do you force us to wait three days for parts by having items delivered to our front door wasting time and cost to have FedEx deliver when the parts are sitting on a shelf at the store 1 Mile away from me? Treat you local employees and the customer better and do the right thing.
Why no military discount on online orders. Name and phone number are in your system when I buy in the store. I would have bought this item in the store if available, but since you don’t have it and force me to order online then you won’t give the military discount. I’m a retired soldier all the time, not just when I’m standing in front of the cash register. With that said; I do thank you for providing any military discount at all, I now it’s not a right and provided only by the generosity of Autozone.
It’s good for looking up parts for your car at autozone, though it ticks me off that app prices can be different than in store prices. Unfortunately it has two major flaws. 1- if you have too many vehicles, then you can’t save all of them in the app. 2- if you want to search generic products, like say, tire lube for mounting tires, there’s no simple way to search without it being for one of your vehicles.
I deleted my email thinking that the information in the app about my online order would be enough. Well no it wasn’t. I ordered the wrong part the first time. I tried to cancel the order and couldn’t find a way to do so. So I ordered the correct part. I figured that I could return it later. When I took it to the store to return it. I had no receipt. There wasn’t one on the app or in the box with my parts. I’ve learned my lesson. But you really should fix this problem.
Certainly easy to use and order with good options such as PayPal. Some items such as driver/passenger side parts are not clear. This doesn’t matter much if buying both but easy to get the wrong part if not careful. Similarly, when comparing technologies such as headlight parts, it is difficult to compare. Lastly, some parts indicate the need to call store for ordering but it seems these are “vendor parts” so autozone is the middle man for these.
I needed spark plugs for my 2003 ford f150. I went to the auto zone on Blanding Blvd in Jacksonville Florida. The employee suggested the best brand of spark plugs for my truck which I bought. Employee also suggested buying spark plug boot grease which I also bought. I didn’t realize auto zone had spark plugs grease which will keep the spark plug from sticking to the boot. It will be easier next time I change my spark plugs thanks to your employee.
Trying to buy some simple trailer tail light lens. After entering description three different way I was going to give up but kept scrolling and scrolling and scrolling and found them. 3 pack mind you only $3.99! That’s the deal!!! But wait checking out the price was almost $10 what happened? Check the shipping cost and it defaulted to express delivery!!! If I wanted express I’d drive to my local Auto Zone and pick them up!!!! Shame on you Auto Zone for trying to upsell me. Going to have to earn back my trust.
For some reason I can’t change my store within the app. It just takes me to a black screen then I have to restart. The only way I figured out changing my store is possible is by creating an entirely new account where I would then add a new address for the “first time” again. It would be a lot more convenient if I could just change what store I wanted it to recognize as that area of the app is intended. Thanks. Nate Wooldridge
Definitely useful and like that I can have multiple cars and switch between them as I look for parts. Part guide is very accurate and exactly what I need for each of my vehicles. It does show multiple parts for each vehicle so be sure to figure out which part is exactly like yours such as : 2wd/awd/4x4 parts, or the “size” of the part you need. Best to pull off your old part and take it to any autzone and have them accurately get you part. Otherwise you can buy the part and take it home to see if it matches up and if it doesn’t, “be sure it’s in brand new condition and not used” to be able to return or exchange it! AutoZone rewards is what makes me shop more at AZ and not anywhere else!
N Henry Blvd. Stockbridge Ga Autozone is the best!
I noticed the Autozone in Stockbridge Ga where I work had a 4.5 stars avg rating! So I called it after being told at 2 other stores they did carry the part I needed! So I called the N Henry Blvd location and the guy told me they didn’t have it, but he would be glad to order me one! I was so happy with this I only go to this the location now since all the people working there also gave great service as well!😄
Next Day Shipping, more like we don’t know when it’ll ship
Needed a new alternator for my car. My car was dead so, ordering it online was my only option. Upon opening the APP, the first thing they advertise is 20% off Next Day Shipping…. Well, here I am, 2 days AFTER I ordered it and STILL no alternator and STILL not shipped. This is ridiculous and I will never order anything online with them again. So, if you need a part and it’s urgent, you’re better off going through some other company because if you use Autozone, you may as well lay down, put your feet up and have a few drinks because you’ll be waiting a while
The app will let you order online for ship-to-home, but after they take your money they leave you hanging. The “order details” page doesn’t tell you anything, you only get an order number and a dollar amount. No item names, much less any details or quantity, no shipment tracking number, and no links to the help menu if there is a problem. It does work to search your local stores inventory, but that’s about it. Changing stores works and updates the inventory when you go back to the “shop” page, but it isn’t the most intuitive.
I downloaded this app to get a better experience than buying online on safari. That was a mistake, because, as soon as I opened the app it started having issues. It takes like a full minute and a half to load things, so I closed the app, went to my mobile network rather than Wi-Fi, tried multiple different things but nothing is working. I have a few items in my cart and I’ve been trying to load the cart for like 10 minutes now. What a waste of time, you think for a multibillionaire company they would have an app that actually works
Overall the site is good and it functions as it should. My only suggestion would be to add purchase suggestions to each item. For example give a list of what items are commonly purchased with the item currently being viewed. A feature like this could increase your add-on sales and help your customers know what other items they may need for their project.
I had spent over 2and 1/2 hours at Walmart getting this taken care . I would have done it my self but I had had dubbed knee surgery and can’t get down to fix my lights so I came to my local Auto Zone in Mercedes Texas and a very nice and wonderful young lady came to my aide and helped me out she was awesome 10 stars I have always known that our Auto Zone personal are great and always help their customers Thank You Jessica ♥️
The navigability of the app is great, very easy to find what I’m looking for. Big fan of being able to add vehicles and select either one while shopping for parts for that vehicle. There are quite a few bugs in the app. Even as I type this, the review overlay is making me type white text on white background. With some additional QA work, this app could be running even better
With the AutoZone app, it’s easier to take care of your vehicle than ever before. Order the right parts and accessories for your car or truck with just a few taps. Get the parts you need fast with same-day store pick up or convenient ship to home delivery. Track your AutoZone Rewards balance and get information on your local store straight from the home screen. With AutoZone on your phone, you're that much closer to getting back on the road. BUY ONLINE, PICK UP IN STORE OR SHIP TO YOUR HOME Easily get the parts you need the same day with store pick up or have them shipped directly to your house. SAME DAY DELIVERY Delivery in 3hrs or less on orders placed by 6PM. Get it fast! Available in select markets. STORE LOCATOR With over 6,000 stores across the United States, the Store Locator helps you find the most convenient location no matter where you are. Set your store to see hours and check pricing and availability. VIN DECODER Use the VIN scanner to add your vehicle automatically and find the right parts faster. LICENSE PLATE LOOKUP Find your vehicle by entering your license plate number to retrieve your VIN and add your vehicle. BARCODE SCANNER Shopping in store? Use the barcode scanner to check pricing and specifications for any part in the store. MANAGE YOUR VEHICLES Keep track of all of your vehicles in one convenient place. Track every job with the Service History feature, view DIY suggestions with Repair Help and check your vehicle's specifications. REWARDS Track your AutoZone Rewards balance right on the home screen. Not a member? Sign up today to start earning money for your purchases.
