I have traveled with Avianca before but I do have to say that this time they went above and beyond my expectations. I had purchased my mom a first class ticket so she could be more comfortable to my total surprise they upgraded me to first class as well because they had an empty seat and they said so I could keep an eye on my mom! I am grateful and thankful for such great gesture
The app-website does not work/Cust service provides no assistance
This is my third (and last) time flying with Avianca and let me tell you, all of my experiences have been extremely stressful. First of all, online check-in for international flights never works (idk if they do it on purpose to have you talk to them) and you always have to be earlier at the airport because of that (even the first time when I just had carry on luggage) second of all, last time I checked in with a live person he said that I needed to pay for my bag. I had paid for it when I purchased the ticket, very calmly I explained to him that I had paid for it already and showed him the receipt, he still said that I had to pay, only after requesting for his supervisor he confirmed the bag was paid and I was good to go (all this unnecessary issue took about 10 minutes). Now, today I’m trying to check in again and the app doesn't work!? Can’t believe they haven’t fixed this by now (it’s been around 4 years already) if this company really cares about customer service then focus first on fixing the very simple things, you need to understand people can’t be all day in front of a computer trying to complete a simple thing that’s checking in.
I started using this app in May 2019 on my iPhone and I loved it and enjoyed the airline and its professional employees. For some reason, starting this year Avianca has changed for the worse from customer service, and plane accommodation for less than 5 hours, and now the app has started acting up with problems logging in, failing to post my Lifemiles flights or it disappearing 2 weeks after my latest flight. Currently, I cannot log into the app because it's saying: "Sorry this device cannot be considered safe and you will not be able to use the application." This isn't making any sense because I never had a problem with it before plus I use a VPN and other protection from viruses etc. There's nothing on the site to address the problem and I'm not the only one. I'm not sure if they have anyone monitoring this app review. If they don't fix it, it will downgrade the outstanding past reviews it was known for great service and app. Please let's fix this problem.
This is a great airline until they lose your bag and refuse to take ownership or assist you in any way. They gave me a claim number on the first day but for two months after that they were “still searching.” It’s been over 6 months with 0 attempts to them to reach out or offer a solution when contacted. This company is one of a kind because every other airline is easy to get a hold of or file a claim that actually has accountability. They say they will provide follow up within 30 days but then they just send a generic email saying sometimes bags are lost. Also from the day the flight landed and my bag didn’t come they assured me that this happens every day and my bag would be on the next flight and then would be brought to me. That was on April 30, 2022 and it’s November with nothing close to a resolution or compensation. They are incompetent in all aspects of customer service.
First of all, lemme start off by saying that this app is great for tracking when your flight is open for check-in, though I’ve never used it, I have a flight coming up with Avianca, and the app shows how much time you have until the flight, like how many days and hours left until your flight. I only have one question to ask, which is can you only earn LifeMiles when you have booked the flight, or can you earn LifeMiles for a flight when you’ve just made your account when you’ve had a flight booked.
I have changed my password 3 times in a couple days. The passwords work fine on a laptop but “are invalid” on the app. YES, I checked my imputa thoroughly. Takes forever to load. Keeps changing back to Spanish despite repeatedly choosing English. Many other problems with it. Three years ago it was great, now save yourself a partial headache and use a web browser. If you want actual answers from people though don’t count on it either via chat, WhatsApp or phone. The first two ask a bunch of questions & tell you they cannot answer the simplest question as they are training and to go to help which is what people do before resorting to “chat” or call the call center. Good luck getting someone on the phone nowadays.
Honestly completely useless app. There’s no integration of any kind of services into the app so every time you want to make a change it directs you back to the website which is horrible too. No way to make changes to your flight ( like adding seat selection) without having to rebook the whole flight. Absolutely ridiculous! Their customer service is nonexistent at this point. If you can avoid flying with this airline, you should. I’ve traveled with them before and it wasn’t as bad as it is now. I guess they’re cutting expenses everywhere and the customer is suffering as results. App is just a mess !
Last year was a horrible experience! In the midst of the pandemic! But this year looks better in reference to how the airlines like Avianca are handling their business! I’d rather have a live agent than a computer generated program that only answers questions but you cannot really talk to!
I downloaded and opened this app. I immediately was faced with the picture of a dog with this caption underneath: “Sorry this device cannot be considered safe and you will not be able to use the application.” As someone who is generally tech savvy, I deleted the app and reinstalled it, nevertheless I received the same message. Then the app was deleted once again, I restarted my phone, then I downloaded the app a third time. And for the third time I receive the same messages above. This app is completely unusable. For the record my phone is an iPhone 14 Pro, running version iOS 16.5.
I had this app last and was working fine . Then when I added it again this year on my phone its says “sorry your phone doesn’t meet the security requirements to open our app” I’m baffled what does this even mean ! My phone is a iPhone 13 plus pro with everything updated always especially with security. Is anyone experiencing this problem? Can anyone explain this to me? Is there a contact number I can call regarding this matter I tried googling it on the Internet, but there’s no information regarding this situation.
I have a flight from Lima to New York and downloaded the app the check in. Because of a bug in the app, I can’t check in. At some point I am prompted to enter a U.S. known traveler number. When I leave it empty (because I don’t have one) and click save, the app presents a loading screen and then prompts me again for a known traveler number. This repeats over and over, I can’t proceed beyond this point to check in. As a software engineer myself I’m sort of fascinated by how this app doesn’t work for one of its most basic use cases.
Everything from planning to booking and the flight was perfection. Flights are filled to capacity yet, most comfortable flight I have had in 25 years. Staff is friendly knowledgeable and put the customer first. Highly recommended .
Despite using mobile check in to acquire my boarding passes, they were deleted from the app and Wallet after checking in my bags and receiving physical passes. They were not available to download after checking in and this caused confusion for gate agents and myself when I didn’t have access to the mobile boarding passes and wasn’t aware the passes were deleted.
Worst customer service ever experienced in my life
This airlines is the worst I have ever experienced in my life. They don’t care about passengers at all, in fact animals are treated better than the customers who are unfortunate enough to buy a ticket on this airline. I am cancelling my account with them and never using them again and encouraging everyone I know to stay as far away from them as possible. They make Spirit airlines look like the Ritz Carlton, and that’s not an easy thing to do. My red hat’s off to you Avianca, ciao!
Avianca gave me and my wife excellent customer service and went above and beyond for us regarding the issues we were having. Thanks again and I look forward seeing you again on my next trip to Honduras
Customer service is extremely rude, unprofessional and unhelpful. Their guidances are not clearly stated anywhere resulting in a lot of restrictions. They made me lose my flight for not having a physical COVID card (even though my picture worked for everywhere else), worst thing is, in Colombia I used the same picture at customs and they had no problem with it. The airline attendant just wanted a power trip and not allow multiple people on the flight.
Well I’ve been using the app for about 2 years so far I have no problems, but I can only say this because I only used the app in the states not in Colombia so next time im there u will report back But so far I will give 5 stars
First and last time traveling with Avianca, I did the checking online to make it easier, I asked for a wheelchair service for my mother in law, and also I paid $12 dollars for priority to aboard in the group A, and I was frustrated because the trip was leaving at 11:05 pm and we were waiting still for a wheelchair at 10:30, they charged me $12 and they didn’t gave her a cup of water, I had traveled in different airlines and for sure we won’t do it again with Avianca!!!!
What's the point of having an application if something as basic as a check-in feature doesn't work?? Going to have to get to my 6am flight even earlier to check in person after a long phone call with customer service, who were incredibly unhelpful and told me to "screenshot the error then show the airline agent when I check in in person to avoid being charged for airport check in"
Does not work at all. I wasted my time trying to enter the flight info several times and when I was going ti select the flight it said there were no flight that day or it showed an error message. It was frustrating, disappointing and a waste of time. The web site does not work either. I tried calling the customer service but they never answered. It has been a extremely negative customer experience.
Downloaded the app per their suggestion in their email, to prepare for my upcoming trip. I can’t add my trip because every time I enter my reservation number and last name, they say it’s wrong. It works online on the website and through their WhatsApp customer service, but not on the app. Pointless app and was basically told on the phone oh well just use the website because we don’t have tech support. Awesome.
Either it’s glitching or the app is just beyond horrible
I don’t even know where to begin with but I can say is that this app is so glitchy, I’m not able to login in nor access my digital plane ticket, it’s just beyond horrible; dames goes for the website so horrible and so glitchy, I don’t know whose behind both the app development and the website development what a terrible job like seriously do better!! This is not okay whatsoever, get it together!!!
You try and login, but it does not let you. Gives you wrong password error, but you can login online. You try and link to lifemiles, but it does not. You login to lifemiles and the issue is with Avianca app. Tells you no internet connection does not allow you to move forward. Poorly written app. Change profile pic, does not work. Truly a waste of your time. Avianca does not have employees, so NO service. Just bad all around.
This is one of the worst airline apps I’ve ever used!!!! Trying to add baggage to my ticket was ridiculous. It just kept sending me back to the previous page. The airline changed my flight and I was directed to a certain link, but that link never worked. I had to call Avianca which meant being on hold for 90 minutes. There is just no reason for an app to be this glitchy. I’m done with Avianca!
Directs to website for checking in. It is just a portal to the website.
Was trying to check in for my flight. I had to check in online otherwise would have had it pay at airport. The website had bug and did not go through to last stage. I tried the app hoping it would work but the app just links to the Avianca website. Same crap.
What is the point of this app if you can’t add your trip here? I add the reservation number and last name and the button doesn’t enable, leaving me without any way of moving forward. Additionally I tried creating a lifemiles account and it gives me an error on the creation page that reads: “Your email is not associated with lifemiles, contact support…” THIS IS WHY I AM CREATING AN ACCOUNT… Please do better
I like the new colours. Icons. A lot easier than the previous one specially on the app check-in. Easy to check offers and research the previous searches Well done Avianca. Please add a wallet and save usual passengers
It has been a while since I was forced to work with such a terrible App. It’s absolutely useless. What is worse is that customers are forced to wait hours when calling the 1-800 number. Bad App and terrible customer service. The only reason I keep using Avianca is because it’s the ONLY airline that flies to Nicaragua. They have a monopoly right now so they do whatever they want. It’s truly sad.
I am getting a screen with a dog and and Avianca logo when I try to open the App. Ot says that my phone does not meet the security requirements to open the which is strange. I called AVIANCA for technical support as I am traveling tomorrow but they respond me as I am a ignorant on IT, which I am not. I tried many things including uninstalling and installing the app again but nothing works
Won’t work if you don’t submit your contact all in caps
Turns out my contact information is in proper case, so I cannot find the flight, not check in… essentially I cannot do anything because the query only goes in when things are written in all upper case (if I actually do this the system tells me no reservation can be found), this loop makes the app useless.
When you buy a flight which includes plus seats, they don’t let you choose from all the available seats If you attempt to purchase a ticket which does not include plus seats, you can choose from more seats So there are more seats available, and you already paid for them, but you cannot choose them. Scam
This is the first time that I fly with Avianca and it might be my last, they lost our luggage and who knows when we will get it back. They should do a better job at keeping track of bags and making sure they arrive at their destination. We are not sure when we will get it. Incredibly disappointed at the service.
The worst airline app. Will not allow me to enter my person details because despite the data being correct it shows me an error message. Additionally, will not let you add your flight onto the app because it will tell you your information is incorrect, although it isn’t. Terrible and useless app. Would rate it 0 stars if possible.
I’m really disappointed about my last reservation made by Avianca LifeMiles Hotels, since at the moment to arrive to the supposed hotel address, it didn’t exist, and although I called them several times, they never gave me any solution. It was really disgusting, and irresponsible, fraudulent and ilegal. So sad to see a supposed reputed airline program affecting their customers.
Dead clicks and broken links around every corner. If you manage to check in through the app without it crashing or timing out, you better make sure you take a screenshot of your boarding pass or you're never seeing it again.
The app doesn’t work properly! The website doesn’t work properly! Call center take hours to answer!!! Check in online have so many problems and if you don’t check in online they charge you at the airport!!! Avianca is getting such a poor airlines! Not recommended…
absolutely useless app, serves no purpose at all. Check-in was a nightmare, charged me for a free seat, always refers you to their equally crappy website and is always making you go to WhatsApp. 1 star is generous of me. Airline apps have been around long enough, copy others and end this farce. No excuse for being a garbage app this day n age
This app is totally pointless. If you want to do anything (check in, change seats, upgrades, change flights etc) it just directs you to a web page, the app provides zero value. Bit like the airline who are also pretty useless at most things.
Avianca app allows you to organize and modify your flights, everything from your mobile! PLAN YOUR FLIGHT • Find and book the destination that you prefer quickly and easily. • Access promotions and receive flights based on your location. • Explore travel packages with Avianca Tours and find discounts on lodging, car rental, insurance and more benefits. • Quickly check out our WhatsApp chat for information about your bookings. DURING YOUR FLIGHT • Check in smoothly, we'll let you know when it's enabled so you can do it. • Check schedules and the status of your flights in real time. • Manage your trip! change your flight or modify your booking details. • Add services such as extra luggage, seat selection, Avianca Travel Assistance, and others. • Connect your LifeMiles account, check your miles and status of frequent flyer program. If you're a Gold or Diamond customer, you’ll have preferential attention on WhatsApp Elite chat.