Azul

Planning on using Azul to take trips to Brazil. Only thing is it doesn’t work if your a foreigner. It makes you provide an address from Brazil only. Other than that it’s a great app to check the flight status.

The app is poor and I’ve had since aleays issues checking in, I have issues when purchasing with agency and also direct on Azul website, the payment is not accepted because the card is a foreign, I have to contact Azul which it isn’t easy and at the end always have to be redirected to the cashier at the airport which is very annoying and I always keep hearing the same “ We are working on the app” like years!

App is ok and dont crash often but check-in which is the most important won’t work if you traveling international to a country that needs visa. I know they need to check visas at the counter but they should let check-in be made and request to passenger to retrieve boarding pass at counter that way agent would check docs and visas and passenger would be able to secure their seats of choice.

1) The exit button on the top left corner is too close to the iPhone “search” option. 2) There is no option to pay for a reservation using an international credit card. 3) Unable to reset account password with Azul#. It only works if the user has a CPF. 4) It’s silly how users can see available seats only after entering all required passenger information. Overall I like the airline, but the digital user experience is suboptimal.

I bought a premium economy ticket and paid extra to get it ( Espaco Azul )and at the last minute they pull a bait and switch and said I never had or that their were special conditions. Basically they didn’t reserve my seats and then made excuses after I paid extra so I’m justly cheated out of money here. And right now flying economy I would like my money back or at least half given you guys screwed me on this one. But I know you want. Instead out of pure spite I’m going to leave this review here so others can be warned of how unethical you are and your shady business practices. How does a customer pay extra money and then get economy my ticket even said premium economy. Hope you go out of business and everyone involved in this company

I could not use the Azul app to search for air fares. I needed to use a 3rd party app, FareBoom. After making my reservation, I attempted to access my record on Azul so I could manage seats, bags, check-in, etc. Whenever I attempted this, the app would freeze on a white screen. I cannot even view my reservation at all. It would be nice to see my reservation is active on Azul, so I can receive notifications.

The worst airline app I’ve ever seen. It doesn’t have options for foreigners. It crashes all the time, tried to buy tickets and filling data all the way to choose seats and suddenly it crashes. I lost the patience and bought the ticket on another airline, even that was a bit more expensive. They need to rethink about their app and website quality. I hope their aircraft maintenance are better than this.

As an US-based customer the App doesn’t provide me the option to include my United Airlines Premier Platinum number nor I can properly inform my address and mobile phone numbers. The form provided doesn’t allow for proper formatting of that information nor I can pick a US state from the drop-down menu that is offered by the App. AA and United do a great job. Just learn from them!

Great overall, just the web and app are really lacking flexibility usability - not a pleasant experience. It’s hard to navigate if you’re not Brazilian - the site is less than useful As far as the flight and processes I’m very happy with Azul

Is a good and convenient app, feature rich. But there is still room for improvement.

It doesn’t allow to enter a telephone number for contact that’s not a Brazilian number. This is not helpful because ignores that many passengers are foreigners. So if you don’t have a Brazilian phone number the App doesn’t allow you to make a check in.

I wish once you select a language it would remain the same and not reflect Portuguese . Makes it difficult to navigate. Also very useless on how many loops you have to jump through to create an account. it seems like a good app. But those two issues make it difficult to use.

When you click on a return ticket, you can not choose a return date. It allows u to choose a departure and the space for return keeps going back to departure date. U have to chase different segments if u wish to purchase a return ticket. Very frustrating!

Since the newest update in which the interface changed, it’s not possible to antecipate any flights through the app. I always get an error and they make me go to the airport to do that. Also I can’t get the discount of 10% using my Azul credit card through the app. That’s just terrible. I’m very disappointed and giving up my credit card.

Great when works but very limited tools and we need to call and hear ALL unnecessary information until speak with a representative.

It is a nice way to bypass all the troubles with websites however I would expect better discounts

Unfortunately the app is outdated. I have dual citizenship and I was unable to check in or buy seats due to the system not recognizing my CC . I had to call customer service so I could complete my transaction.

Clean, simple and easy to use. This app delivers what you need.

App lets you enter passwords not meeting password requirements, then subsequently blocks login. You often get stuck on payment options for seat reservations. This is impossible to recover from without getting in touch with Travel agent. We’re poor telephone support.

Azul is always improving itself!

Excellent, easy to navigate , and so helpful to have all the information right there for you Love it ! Congratulations Azul!

I requested some special needs and my request was fulfilled promptly.

It’s a good app in general, but it fails on warning about gate updates. Information from airport is never reflected on it as well as comes much late than event. I used to receive the notifications at home!!!!

- App/System asks and allows to provide TSA number but it is not generated on the boarding pass neither stored im the Azul database (my account). - App could be more intuitive.

Cannot change or edit credit card. Cannot change from reais to dollar. Does not accept amex and only says opss and no info. Very sad, took me over one hour to buy my ticket.

My wife and I had our worse experience of our lives with the special services with weel chair

Always use azul when flying to Brasil. It is a fantastic experience. Love it

Azul doesn't have an easy way for foreigners to create account account. Also most of their software like the app default to Portuguese which makes it difficult to navigate for non speakers

Please add a feature to change languages. As your service expands to the US and other countries, it would be great to have a seamless experience using the app.

For international travel, the app is clean and simple. Not a lot of information or frills but gets the job done.

Check in experience is a complete nightmare. App freezes, crashes, literally impossible to use

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It will be a more helpful application if you can have the option of changing into English language. Thank you for your consideration.

No issues no extra questions.

Easy friendly — quick

Fields do not line up. Questions do no relate to my country or residence. Phone numbers jumbled up with incorrect fields. Some screens impossible to navigate due to keyboard interference. Pretty much a mess with much work needed to correct.

Please expand the app. With US Jet Blue affiliation and connections, it would be beneficial for travelers abroad to manage their travel with this app with various language versions and Apple Wallet compatibility.

Easy to use but must have a Brazilian CPF number to buy tickets.

Worked very fast

I’m rarely able to check in and get birding pass. Terrible app and website (which present similar issues)

Too many errors were displaying when attempting to check in.

Won’t register points for flights, confusing since it won’t find trips

This app never works. Trying to retrieve your flight here is nearly impossible. Also bags price are wrong. When u call to add a bag, is $120 more than what states on the description. Very disappointing and frustrating.

Best airline app I’ve ever used.

Please update to allow the ability to change to English.

Didn’t let me do anything about it.

Better than other Brazilian air lines.

This app has a lot to improve to be at least usable. 1) if you fly international why app is obly in Portuguese? 2) you have a reward program that does not show the rules 3) customer needs a CPF to register. Foreigners do not have one 4) there is NO phone outside of Brazil for customer service listed Those are very basic common sense features that should be taken into consideration.

********** FLYER BEWARE ************* What a joke and waste of my time! I've been trying to decide between Gol and Azul for an upcoming trip and seeing how dysfunctional and unreliable your app is, I've made up my mind! I'm deleting this app and going with Gol!

If you are using the app outside of Brazil all you will get is incredibly angry and frustrated. The amount of bugs and app crashes is enormous!