Name: Back Market - Buy & Sell
Rating: 4.72222 (31814 reviews)

User Reviews for Back Market - Buy & Sell

4.72 out of 5

31.8K Ratings

2 years ago, s.n.r.j

Great

I have ordered a few things from here and have nothing but great experiences for everything. My son broke my laptop and when I was struggling with money I knew I couldn’t afford a new one. But I came across this website. Of course a little skeptical at first, I decided to just really hope for the best and go through with it. I’ve had my computer for almost a year now with absolutely zero issues. It’s a MacBook Air and I didn’t have to spend thousands of dollars. I bought an iPhone 11 and it’s literally in perfect condition not a single scratch on it, and it’s worked great with no issues for the last few months. I’ll definitely be getting all of my electronics on here from now on. Thank you for all you do and allowing these things to be affordable for so many, but also because of the recycling aspect as well. Also keep in mind, they are transparent as far as quality goes. If you get fair, you’re not going to get the best looking devices. Although my friend got a fair phone, and it was in great condition just scratches on the back. But they tell you that in the description. I always go with excellent, and even though I'm paying extra, I'm still paying far less than what I would if I got it brand new, and they’ve all been great so far. I think it’s really worth it.

1 year ago, LeSurion

Yes yes yes!

I bought a renewed 2020 MacBook Air on this site and everything from the search to the delivery went perfectly. First of all I love the idea of saving money. Why do I have to pay the rent of a NYC apartment for a brand new Mac? No no no! That being said when I found Back Market I searched for my perfect machine for weeks. I was still nervous about buying refurbished online. But their emails were thoughtful and the app had so much information on each product and how the buying process would work. By the time I decided to take the leap I was reassured that it would work out well. The reviews were great for the provider and it came two days later! Only two days. I bought the product I’m “excellent” condition and it is like a brand new machine! I can’t believe it and I have been inspecting it since I got it… no scratches, nothing wrong with its operation and everything it was reported to be on the app. I am going to use this site for all my electronic needs from now on so I can pay rent while enjoying my new Apple lifestyle. Best birthday present ever!

1 year ago, 123451;

I don’t trust the company

I recently bought a unlocked Google pixel phone from this company and have never had problems like this before . I’ve always been able to set up a unlocked phone over the phone with metro pcs I did it with my last phone . But I was having problems for weeks trying to set up the phone it was asking for a second set of numbers to set up the phone that I didn’t have . I reached out to the company with my problem and they said that the seller says I have the right number but it wasn’t correct. They told me I couldn’t refund the phone but pick another one I mean I didn’t want another phone I wanted to figure out the problem. I went down to the metro pcs store and the worker helped me realize the phone was locked through a AT&T account and we needed a pin. I told the company and they said I could return the phone with no problems and a full refund. I returned the phone September 20th and I’ve been reaching out for an update often. They updated me letting me know the seller received the package the 27th and I don’t know what I’m waiting on . I asked them October 5th when will I get my refund and they told me once the seller received the package it will hit your account in 7 business days . Today would technically be the 7th day from the 27th and I have messaged them once again because I have not received my refund yet.

3 years ago, Claudia Galas

Room for improvement, overall 8/10

Def a legit company. Got my iPhone 11 pro max in the mail, fantastic condition and it looks/works brand freaking new. Already had a screen protector on it which was freaking awesome. Got e-mails from the company about delivery updates, paid for the 2 day shipping and get it in two days, so def very satisfied. However I do see room for improvement. When I opened the FedEx package it did have one layer of bubble wrap over the phone but in a non sealed box which was already half opened. I think investing in better, more protective packing would be smart as I could easily see a phone/device getting damaged by a careless delivery person, accident or not. Weather concerns too as if the packing got wet, the phone definitely would have been as well. And one more thing I think should be included is a SIM card tray injector. Getting the sim card tray to open is tricky for many, luckily I have experience and I know an earring is always the perfect substitute but not many know this and end up damaging the tray trying to force it open. Anyway just some considerate things to consider for better ratings and more satisfied customers :)

1 year ago, TNTammyL

Back Market is a SCAM

The App is Back Market and Back Market us. My actual Rating is Negative -5. Please Do Not waste any amount of money to purchase from them. They are an absolute Fraud! They have Sellers that Bait and Switch! I ordered an Excellent iPhone paying the higher price for just that. I was excited to get it and that ended immediately when I opened the Plastic UPS bag with a cheap small box and just a small bubble wrap bag on the iPhone. Sadly, the Screen was cracked as you can see in the pic. (I literally used my old iPhone for six years and had a perfect screen using screen protectors.) This Newly Refurbished not only had the cracked screen but also a Cracked Camera Lens! It’s been an arduous month trying to get any type of Customer Service! I called and was told, “At Back Market, we are just the Market. If you have problems you need to contact the Seller!” They provided no way to do that and to this day I can’t find a legitimate number for Santa Monica Wireless, Wireless to Wireless, Inc. The reason is that is because it’s all a Scam! If you read the thousands of reviews one clear picture appears! This is what they do! They lie, cheat and steal money from Customers! Santa Monica Wireless has been Reported to the Better Business Bureau. They currently have a “D”Rating and are Still allowed to sell on Back Market!

3 months ago, XcostaX

WEBSITE SELLS STOLEN AND LOST IPHONE 😡

I do not recommend this website, as they are selling stolen and lost devices. That's right, I bought an iPhone 14 Plus 512 GB from this website and when I receive it, it's bad, it activates, it says that my device is registered as stolen or lost. I was shocked by this totally embarrassing situation for Kin, because I went to the active store and they almost called the police on me. the company did nothing to help me or explain what happened, they just said I could return it, I was very sad because I was deceived by the website that sells stolen and lost products and they treated me as if it were something completely normal. I go if I buy a product from this company. Be aware that you could even be arrested for using a product stolen from organized crime. the company doesn't care about its customer and only thinks about money so I decided to give my feedback and I will give it in several places because it is not right to deceive people and sell stolen products at a low price to deceive people. Terrible company, I don't recommend it in any way and don't buy it or you will have serious problems and you could be humiliated and go through embarrassing situations and they will laugh in your face. Don't buy it or you'll go through everything I went through.

10 months ago, HelpForReviews

Bad Seller

I bought a laptop a few months back and it arrived with dents (not from shipping) which i accepted due to it being labeled “fair condition” and it ran perfectly. A while ago the battery started not to charge and die when off the charger, so i sent it in for a repair which is in the year warranty. Then, just today, customer service is said that i caused a deep dent and the seller won’t fix it, which to add, the seller took a picture of it and apparently this is the only reason i can’t get it fixed. I said it was sent like that, they claimed it was damaged in shipping and i should’ve messaged, then they say that the item was label as the wrong condition and the dent was “fairly odd for fair condition”. and as of now, they claim that i should’ve just reported it and keep restating that their hands are tied and merchants have rights too. Seeing the condition i knew what i was getting dents at most, now, the seller is blaming this damage on me but they knew the damage when selling it. This dent has nothing to do with the battery issue, i just don’t understand. Just unbelievable that they can blame it on me and lie about the condition, yet the issue isn’t resolved. Definitely some scam merchants so i would be careful who you chose to buy from. I bought from a high rated one, yet this still happened.

3 weeks ago, arae75

I LOVE Back Market

About a year ago I broke my phone and needed a new one. Being a student I didn’t have the money to buy a brand new one. I looked at other refurbishing sites like Apple Refurbished, which honestly isn’t that much of a deal usually. Back Market has some CRAZY deals for amazing products. I took a chance and bought a iPhone 12 in good condition for a fraction of the original price. A year later it’s still working perfectly. When I received it, there were a few very unnoticeable scratches on the back but otherwise it looked brand new. The battery is great and you would never know it was refurbished. Because of my great experience with buying a refurbished iPhone, a couple weeks ago I decided to give a refurbished MacBook a try. I received my Mac book air in TWO days and it is amazing so far! The battery works great, and everything else seems to be normal. At first I was definitely skeptical about refurbished tech, but I can confidently say I will probably never buy a new price of tech again. Back Market is the way to go!!

1 year ago, yo yoshirocks

Absolutely love this store!!!

I’ve heard a lot of good things about Back Market. I’ve seen all the ads. I follow their Instagram and everything and they claim to be the best place for refurbished tech. I was looking for a new iPhone, but wanted to save money so I decided to give it a shot. The buying experience was very very easy. Prices were absolutely amazing and the ordering process was super simple. There was a few glitches here and there, but the customer support is really responsive. They get back to you within 20 minutes. When I receive the phone, it was packaged nicely and I bought it in the “fair condition” to my surprise I was very impressed. It had a few blemishes I’ll admit. But nothing that could’ve been covered up with a screen protector best part about this app what’s the fact that you can actually do a diagnostic on the device you just bought and that alone makes this probably one of the best tech sites I’ve ever been on. I would definitely consider buying all my stuff from this company. Hands down!🙌🏻🙌🏻🙌🏻🙌🏻

11 months ago, rollinwiththefl0w

I 🤍 BACKMARKET

I searched the World Wide Web for a legitimate company I could sell my phones to. I came across Backmarket. Their website design caught my eye so good job to whoever designs their websites. They explain what they do and it’s very simple if you just answer their questions about your phones/‘s honestly they will give you an offer. You accept it or deny it. They’ll even send you the shipping materials FREE! Send your package to them and they’ll get it and check the phones just to make sure they’re just as you described. If for any reason they find a defect they will let you know and give you a lower offer but if you don’t want to take it you don’t have to! I took it cause I’d rather have $$$$ than 3 cell phones sitting around. I sold an Apple iPhone SE 2022 and got $68 and an iPhone XR and got $112 and an iPhone 12 lavender but because of the recent radiation scare in the iPhone 12, they gave me $68. Okay well, I hope this review answered questions and gave you some insight on the process. Thank you Backmarket you rock!

3 years ago, Stillwithoutaphone

Shady

The first phone I ordered was as described and a good deal. The second phone didn’t work. Turns out the seller screwed up and sent the wrong phone. No apology or sense of urgency to fix there screw up. So my present was late by a week. But they did sent the correct phone after they received the return. Now on to my 3rd phone and maybe last. I ordered a excellent quality purple iPhone 11. The price was high compared to others, but I needed it quickly. When I received the phone, it had scratches all over screen, it was poor at best. I let the seller know, and they didnt seem concerned. They just asked I return the phone. So I asked when my excellent quality phone should arrive. They said they will give me a refund after they receive the phone and look at it. So now when I look online the phone is relisted for sale at fair quality. It wasn’t there on the day I recieved the crappy phone. So I am with a phone and without my money for over a week. When I shop foranother phone they have a excellent purple iPhone 11 listed for sale. Wierd huh. If you use the app plan on it taking several weeks. That way you have time to get the phone, then have time to get the problems worked out, or your refund, then get the right phone.

12 months ago, IamVERYhappy_1

Please use it!

I had to get a new phone case here, because my old phone case was breaking DOWN. Everything. The sides were falling off. The back was dangling. I also care about the environment. So, what was the best course of action? An environmentally friendly phone case! I searched and a lot of them were very expensive. However, I found this website and it was literally perfect. It was good for the environment. It was cheaper. It was a Certified B Corp. I got a really nice phone case in perfect quality, a relatively cheaper price, and it included two screen protectors. Not to mention, free shipping in less than a week. I’m gonna be buying the rest of my electronics here. Please use this app or the website, it has very good quality things that have way less of a carbon footprint. If you don’t believe me then you can check out the thousands of other reviews. P.S. You can’t see your favorites on the app, you have to use the website to see them!

9 months ago, Pink Nectari

Well

I recently ordered a used gaming laptop and platronics headset for work. Now I know it partially isn't BackMarkets fault, its the seller, but my laptop came without a working charger and I needed it for work so I had to pay almost an extra $100 to get a new charger fast to even tell if the issue was my laptop or the charger. Their customer service has room for improvement. Although polite, I don't genuinely believe the agent knew what I was telling them or understood the issue I was facing. I expected more empathy and a clear resolution.. I got a replacement charger, which would've been great if I didn't need the laptop for work. Also would've been acceptable if that replacement charger actually worked. Spoiler: It didn't. The headphones also didn't work well, the mute button was non functional and noise cancelling non existent. I'm just returning them to save myself the hassle. Hoping nothing is wrong with my laptop down the line *knock on wood*. Granted I didn't do a ton of research into the sellers, but also feel like thats not my job. It's BackMarkets. I may buy from them again with much lower expectations.

1 year ago, nikki_twerkk

Back market

I just got my iPhone 12 Pro Max today I am loving it .its like brand new the front as a bit off scratches on the glass screen but other then that nothing that a screen protector can’t cover & fix .the battery life is a 100% which is great & the back is flawless no scratches & the side off the phone is perfect no scratches also am also loving my phone color it’s called pacific Blue it’s so beautiful & all I oder screen protector & phone cases it really looks brand new now I am a very satisfied customer i order all my technology from back market the only thing they need to do is upgrade the customer service because Sometimes when I text them they take forever to respond. That’s the only thing I don’t like. Other than that I am a satisfied customer also if I have any problem with the product I Oder I can always return the product if you’re not satisfied that is so good 😊 💯

3 years ago, justqork

I was SCAMMED on BackMarket

I have used, back market before, so when I was looking to buy a new refurbished MacBook I didn’t hesitate when I saw one That I liked I purchased it for a little more than 500 usd at the time, I thought it was a really good deal. Then a week later the computer arrived. I was so full with joy I ripped the box open, but then I noticed the computer was different than regular Macbooks, so I opened it up and sure enough the Mac book belongs to some company named linkedin it was a working computer already installed with the linkedin software this computer was completely useless to me or to any regular customer, so I contacted back market support immediately and the man on the phone tells me that I must put a complaint with the company through the app practically forcing me to speak with the company that scammed me in order to get my money back and that right there just showed me how little they care for this situation since they didn’t even check the legitimacy of this company or the products that are being sent out and i just can’t even understand how they can call themselves a legitimate seller application when the allow scammers on to there platforms.

1 year ago, Morgan Stringer

Not Everything Will Always be Perfect

I have ordered 3 devices from backmarket. I’ve order two 2015 macbooks in excellent condition and while the performance was excellent the cosmetics were not. There were scratches on the bottom of both laptops and a dent in one. I guess they assumed people wouldn’t care as much since it was on the bottom, but as a person paying that extra $200 for excellent condition I want it to be in EXCELLENT condition no matter what. I’ve also bought an 2020 iPad Air recently. I ordered it in good condition. Expecting it to come in not so hot of shape the cosmetics on there were in excellent condition. It had tiny scratches but you’ll have to be really looking for them to find them. BUT! the performance with glitching out and restarting in the middle of using it was killing me. That was the first item from them I had to send back. When it comes to backmarket things will rarely be perfect unless you are paying them the actual retail price of the product that’s similar to apple’s retail price.

2 months ago, Seandabarber

Don’t waste your time.

Traded in my perfectly working PS4 so I could upgrade and I should’ve turned around when they claimed my hdmi port was faulty knowing it wasn’t. $30 off the original offer they claimed, but Game stop offered me less so I stuck with it. So I ordered a PS5 through them since they were giving a $15 discount. Problem number two happens when the shipping date is pushed back then pushed back again. Apparently it was sent through regular USPS instead of UPS like my trade in was. Finally I received my product after a week and a half of shipping to receive a product that appears to have the issue they claimed my PS4 had. Will they fix it or replace it? No. Not even an option. Just return it and we’ll refund your money. Now I’m stuck in limbo with no console trying to replace it because i traded my original one to them. That’s just my personal experience, but things never seemed right with Back Market. Nothing went smoothly. 1. Gave less than what they originally offered 2. Took a few days longer to receive my money from trade. 3. Shipping was hella slow 4. Console didn’t even work. 5. Now I have no console at all.

1 year ago, tandramarie

So happy found Back Market

I just found this BM company couple weeks ago when searching for refurbished Apple iPad. And there’s an app too! YAY! Searching for iPad for person that’s mentally challenged and has an iPad for couple years. They kept spraying cleaning products on to clean the screen and it’s now water logged! Didn’t have funds to purchase a new Apple tablet, so took chance w/ BM. Lots of items to research and try to decide on. BM app explained all questions I had about company. Placed an order, received order within couple days, well packaged. BM has kept us informed all the way. So far tablet is working fine. My only concern it’s not holding charge like I think it should. Maybe, and I hope I’m wrong and worried for nothing. They do offer, optional extra coverage which I bought. I wished I’d took the offer to buy the old tablet. So far, I’m happy with Back Market and have been searching for other items. This is a good app and I’ve been back to buy other items.

2 years ago, haidkxb

It needs work

It’s a good place to buy refurbished/certified electronics. I helped in professional iPhone repair shop before. What I really appreciate about phones are when you have customer you can tell them everything about the phone, it’s amazing to interact with people and let them know what they are using. For example I love checking the battery health which the app/website does not let you see. This is because when you see a product on app/website the pictures of the electronics does not have any damage signs (it’s just a photo) obviously. Taking picture of each electronic physically as they are is no means of easy work. But aside from all these if backmarket going to put info like whether it’s locked or unlocked etc why not put the health of battery. The health of battery is critical for any electronic device, as old battery tends to slow the device (could be dangerous if it’s unchecked and shipped) This would really help people choose good phone they are satisfied with. Just my honest opinion.

3 years ago, OliveL33

So far so good

I have just ordered two iPhones from this site and haven’t received them yet and will update this when I have, but so far I found all the prices to be more then fair. They also seem to price items accordingly based of there condition, I purchased one item and was emailed in a timely manner with my order form, and same with the second, and the second was even personalized which was a nice touch. Really excited for the iphones!! Edit: I finally just got one of the phones the wait was not very long at all the emails keeping me up-to-date with the delivery and tracking were very nice the phone is currently charging it seems to be an amazing condition no scratches or damage to the exterior of the phone my next phone will be coming Saturday and I’m excited to see how that one fares out I’m very happy with this app and I will continue to purchase off of it! ♥️♥️♥️

2 months ago, Mike did 12

Don’t purchase in here

First of all, I purchase a phone approximately three weeks ago. After a week someone threw a small amount of water on me, and the phone started to have some technical issues. And when I brought the phone to get checked outside the country because I was on a business trip, the technician said that the reason the phone got into the phone was because the phone was not properly install. When I got back to the country I contacted Back-market via phone, they said that don’t have any solution not to return the phone but to understand what I can do my self regarding the situation. After I spend 750 dollars I brought the phone to be fix to a third party source they said they will fix it for me. My advice is to when purchasing a phone through back market get the warranty because sometime the phone can come damaged. And know I’m hesitate to replace my phone screen that has water damage because I don’t know the future problem it may bring. Unfortunately I’m disappointed with the service and customer service as a new client because of the lack of solution presented to me.

2 years ago, TheRealRubberDucky

Absolutely amazing app

I’ve been using this app for well over a year now I’ve ordered many items on here and I’m beyond satisfied I recommend this app to all my friends and family I couldn’t be happier. Customer service is top tier quick responses from back market themselves and from the refurbishes they partner with. All the products on the app are top tier no matter what quality you buy them in just be prepared for a few minor cosmetic damage and when I say minor I mean it. I bought a iPhone XS Max in “fair” quality and once received it had two tiny scratches on the screen that was it works perfectly. I’m in love with this app and I’m impressed and very supportive of this company and I recommend this app to anyone who is in need of some tech for a good price you will find it here along with fast shipping.

7 days ago, big-Jay-dub

Great if everything works as it should

The three star rating is due to lack of disclosure of the type of delivery that would be sent from the seller. The seller required a direct signature, which isn’t available at the address I have things sent to. It is only available at my work address, which I would’ve used had I known the seller would require a direct signature. If you have a problem with the delivery. You can’t get in touch with anybody to change anything. I called Back Market customer service and they said I needed to call FedEx to adjust my delivery address. I called FedEx and they said the seller would not allow delivery changes called Back Market and they said they could not give me the sellers customer service number. I could only contact them through the Back Market app. I’ve had wonderful equipment purchased from Back Market in the past, but this customer service experience is kind of frustrating.

9 months ago, brreeezzeee

October 2022 story plus update December2023

Hi! My name is Wendy, and I am a real person, a real back market customer, and I am writing this review for YOU! One year ago… I needed another cell phone. Again! I had the state and federal grant for phone assistance. ( a whopping $30 a month benefit towards my cellular bill.) I had went thru 3 cheapees’ and one kinda spendy phones in less than a year. It had been rough. But I needed a good phone, dependable, durable, and I needed it to be completely unlocked. And it really needed to last awhile! I some how stumbled on to the ‘Back Market’ ap while using a friends iPhone. Of course I checked it out, I am shopping for a cheap but good for longer than 4 to 6 months phone!!! I thought maybe too good to be true… but being somewhat desperate, i shopped and bought my first iPhone for under $100! That was one year ago, and I am very pleased to still have a working phone a reliable phone and my first iphone is as I had hoped, even still one year later. Thank you , Back Market!!! That was over a year ago. My iphone 6s for under $100 also my first iPhone, is still in great shape! No cracks no dings no issues at all. APPLE is no longer updating to newest iOS for any iPhones older than an iPhones 8. AND January 2025 they will no longer update iOS to any iPhone earlier than an iPhone X. So it is time to update and upgrade! Thank you Back Market!!!

3 years ago, hdbif CB SS k

iPhone XS

I purchased the iPhone XS . I was extremely scared to buy anything from this business because I never heard of them before. I started reading the reviews and got to like 50 of them saying that they loved this seller . I went through pictures . Some had mixed reviews stating that the package didn’t arrive and that the phone ordered was not the phone they received. I just went ahead and and purchased. I purchased on a Tuesday and gotten my shipping information the same day . I clicked on it and it stated that my package was delivered to another address . I got in touch with support and he informed about the situation. I received my phone that Friday !!! No scratches no cracks . The phone powers on , the camera works perfect, the battery was 73% . I can say I will be ordering more items from them !

6 months ago, Freedom4sale

Double talk

I was very happy when I first received my iPhone SE I was told and wanted to buy the Gen 3 SE so I rolled the dice and purchased said item which was in great condition and worked well but for one BIG problem it wasn’t a Gen 3 even though everything on black market website said it was and is a SE3 but in fact turned out to be the Gen2 ..I admit it has been awhile since I’ve purchased the phone but you would think that the invoice or whatever it is should still be available on the website when I open my BM app..for some reasons I don’t know it says I haven’t purchased anything from them so what do you do I’m sure I can find an email or figure it out on my end the thing is It shouldn’t have to be like this I shouldn’t have to deep dive to show that I’m not scamming or lying or whatever something like this should never happen in the first place so yeah it doesn’t deserve a star but since the phone I received came fast and was in good shape I gave them one star I’m just being honest hopefully I’m not the only one BM…

11 months ago, Marco Felizzola

Don’t buy !

My old phone broke so I bought one from here … IPhone 14 pro max 128gb purple locked for T-Mobile (I have T-Mobile) … they gave me the phone and it was in perfect condition but it is locked for AT&T… they told me they will contact the merchant and they will tell me if they can unlock it.. I had to wait 4 days for the merchant to get back to me and all I got told was they can’t do anything and I should send the phone back and after they receive it, I will have to wait 3-5 days after they receive it for them to issue a refund. So this entire time I’ve had no way of having a phone for service when it comes to data, calling, texting, internet… yep, I paid $879 for them to send me a phone I can’t use; I basically let them borrow my money for 2 weeks while I had no access to any mobile service at all.. the phone they sent me still has a balance with AT&T and there is no way for me to use it with my current carrier… even though I paid for a T-MOBILE phone. Absolute waste of my time and money

3 years ago, Monte6lack

BackMarket is Legit

I was looking to order a phone off of this website before it became a bigger thing and I have to say overall a great experience. They were very friendly and helpful as the purchase was sold by a remanufacturer company which was defective and as I was trying to figure out the refund or exchange policy of a defective product and the seller was being overly quiet and not helpful at all to say the least, and BackMarket helped me out to get my full refund as they are able to read the conversation with the seller and contact them to help you out. Which they did in the matter on a day. I do recommend this app to anyone, and if you have a bad experience with a product or seller overall BackMarket will for sure have other sellers and product to choose from.

1 year ago, BlkMarZe

Arguably one of the ‘Best Looking Apps’ I’ve Ever Seen

I like the usability and ease of use of the app’s products. You can find a lot of useful things for good prices and I prefer here to A-zon any day. The app even has a function in it where you can literally compare the type of condition you want your product in. I’ve only seen the phones so far. But what I want to know is if I can connect it just regular but prepaid plans as well to them. DevTeam get back to Me ASAP once this review is read, you hear? Appreciate it, thanks a bunch. Very dope app. And I like the use of vocabulary in there. It’s not “too company like” or real techie to where someone who doesn’t know Tech won’t Understand what you saying. The text speech is a lot like talking to someone who’s really been ‘in it’ feel Me?😁🙂💯👍🏾

4 days ago, I’m am he

Double check / they sent wrong computer

I double check several times before I made the purchase after making the purchase, I noticed that it’s not the one I selected Somehow, it switched on its own. I had ordered the MacBook Pro Retina 16 -inch 2019 core i9 64 GB and SSD 1024GB On my paperwork paying through PayPal it showed I got a 2019 Core i9 32 GB and a 1024 GB SSD What I received was a MacBook Pro 2019 core i9 32 GB and a 512 GB SSD. I looked up this model and it was a lower price than what I paid. I took screenshots and I have printouts of what I paid through PayPal so I have back up proof Overall, not happy with how they did this, but I am happy, This is almost a new like computer. Thor system needs to be a little bit more clearer on purchase and have a double check before your purchases. It would be greatly appreciated if you could fix this problem and send my what I paid for or a refund of the difference. Thank you Joseph

2 years ago, SleepyCube

Don’t judge a book by its cover!

When I was looking for a set of Airpods, I couldn’t find anything that was less than $200! I kept looking everywhere and then I found out about BackMarket, I was very skeptical because the theme was kinda of suspicious, and also the name “BackMarket” was similar to another word. Anyways, I found a pair of Airpod Gen 3’s and I chose the excellent condition, this was my first time buying a refurbished item so my expectations were very low. Once it came in, I was surprised by the quality of the Airpods! They fit perfectly in my ear, easy setup, and overall a good experience, I haven’t gotten any issues with the AirPods! Just made my 3rd purchase from BackMarket now, I definitely recommend this app if anyone is trying to get good tech at a low and affordable price! 🙌

4 months ago, StacyTurpin

Amazing!

I have gotten an Apple Watch, an iPhone 13/14 and now just ordered the 15 pro max. I’ve also gotten my sons iPhone from here and my husbands android(s). This is my only go to place when I’m ready to upgrade my phone. I don’t like waiting on the upgrades from service providers, takes forever and costs too much. I get them unlocked and never had a problem getting them switched. I also have traded in phones for the new ones I get and within days I have the trade value in my bank account (which are always very reasonable and decent numbers). I tell everyone about this company and will never look back or go to anyone else! 10/10 HIGHLY recommend.

2 years ago, NoThankY0u718

Worse customer service dishonest third parties

I’ve been using back market for a few years. The way kids go through electronics why not go second hand. This last purchase was literally my last purchase. I ordered a phone in Jan sent it back feb because it wasn’t working properly. I was sent a damaged item in return. When I contacted seller about I was asked to send pictures. I complied. I was asked two more times for the same pictures. I requested a refund. I was told by back market and the seller I would receive my refund within 24 hrs of the device being received. I sent the device back and no refund. Two days later I received email that a new phone was on the way. I contacted them an told them I requested a refund and I would not be home to receive the package. They said they would contact seller and stop delivery. Package was delivered anyway at least that is what their system says. So now they have my money and their phone….smh never again

2 years ago, Rc_usmC@08

Over all Rating

This was my first time using Back Market and prices are cheap & affordable. Wait till you place an order, i had one purchase so I can not rate on how sellers handle shipping your orders but my the seller of my first purchase didn't coordinate with Back Market and viceversa. The invoice stated that it was a 2-day FedEx delivery which turned out to be 5 days. It clearly states 2-3 Business days only, it was delayed not because of the weather but because the seller took too long sending it. Also FedEx went around the whole state of California to deliver my package. I waited for 3 days for the package to arrive which means I missed 3 days of staying at home & doing more important stuff I needed to get done. No coordination between Seller and BackMarket, no customer service help nor anyone alive for inquiries. Not recommended highly to friends, I might lose my credibility with them.

1 year ago, Devansley

Excellent Products

I’ve bought several phones and laptops for myself and family from Back Market and I don’t regret a single one. Even when selecting “fair” condition, the cosmetic issues have been so minor they could easily be labeled “like new.” I bought a 2013 MacBook because my kid was begging for a MacBook but there was no way I was gonna buy a brand new one and even being near a decade old it looked great and performed even better and worked at lot longer than I thought it ever would between my kid dropping it on accident several times and lugging it around to grandma’s house and sleep overs. Back Market doesn’t skimp on the quality of what they offer, at least in my experience. Products are great, prices are great, and buying refurbished reduces electronic waste. All good things in my book.

2 years ago, AftaGodsHeart

Okay but could be better

As far as the buying aspect, it is pretty descent, however it’s not the best at all when you are selling. They take your phone and you don’t know what they have done to it. I had a phone that I was selling and it was in perfectly good shape and all, but I I received it back, because I didn’t accept the counteroffer, it had a small crack in the screen and the side that wasn’t there before I sent it. So beware of that because there is no one to talk to for getting this looked into. Everything is one the app and no phone to call. Sometimes it just a little too much to type. I will continue to purchase but not sell unless I can be guaranteed my item will not come back to me in worse condition than when it was sent. I always take care of my phones for this particular reason, to resell when I want to upgrade.

3 years ago, PansAreScary

It’s decent

I have gotten three products off of here: IPhone 7 plus, hp chrome book, and a gaming headset. Each product has had some kind of issue. iPhone 7 Plus was scratched when ordered in perfect condition (they refunded me the difference). Hp chrome book did not connect to wifi at all (they sent a replacement). Gaming headset has mic that cuts in and out (in the process of seeing what I can do). The customer service is great, I will not deny that. I just wish they could get things right the first time. It feels like they are trying to prove that their customer service is good, when what matters is giving the consumer a worth while product. Either way the rewards you get shopping with this company (cheap products and saving the environment) are definitely worth the headaches. That’s not to mention the super fast shipping!

4 months ago, Inevitable79

Prices and promises….

The prices are confusing. Except for when you trade something in it very specific and quick to low ball you… then you mail your device on 5/29 and the refurbisher gets your trade in on 6/4 it’s now 6/6 still no word from the refurbisher but then again they get to “play with your device for 2days!” Then they get to decide whether or not they want to pay you the $35 they offered you, and they can counter offer you or return your device after they’ve possibly dropped it or gotten it wet who knows? Not you… good luck. I’m NEVER GOING TO BUY ANYTHING FROM THIS PLACE OR TRADE ANYTHING EVER AGAIN….And BTW if you respond to this review, I have it set to not alert me, and I have no interest in what you have to say or what you think about my opinion. Bye and good luck ripping people off….TRUST ME EVERYONE ITS NOT A GOOD DEAL! And if your needing money go to CoinStar you’ll get more and it’ll be faster…

2 months ago, GrammysHotMusic

Disappointed!

I am 82 years old and I should have known better than to order from this place but I need a newer phone and read some reviews that were positive so I decided to take a chance…Boy was I wrong. The phone I received was not able to be turned on, so I tried to charge it and it wouldn’t even charge. I checked all the things I was told to check and could find no visible problems so I attempted to contact Backmarket online but when I clicked on orders/account it said I hadn’t purchased anything on this account. I tried everything, finally contacting the seller. He sent me a message saying to send the phone back to him and he sent a label for me to print off for sending it to him. Which was probably a mistake because now I have nothing but almost $400 deficit in my bank account. I still can’t use the online Backmarket account because I “…haven’t purchased anything on this account.”they say.

2 months ago, Dr_tek

Good and Bad

I got a refurbished iPhone from them for a fair price, and it works well. I’m happy about that. They also made a fair offer on my old iPhone. When I sent my old phone back, I carefully removed the case and screen protector, and verified that there were no scratches, marks, or cracks. They either lost it, or tried to scam me. They made me a lower counter offer, and sent photos of a white phone (mine was black), which had deep scratches, and was purportedly a different generation. I had not taken photos, but I had gotten screenshots of the IMEI, serial number, etc. When I went to reset the phone, it said that it hadn’t backed up, and asked if I wanted to backup before deleting, which I chose to do. So, I went back into my photos to send the screenshots, but apparently it had NOT backed up before deletion, so I had no proof. I rejected the counter offer, and told them that mine was black, and which generation mine was of that model. They said that they would check into it and get back to me, but they never responded, in spite of my attempts to get an update on the status. I just saw that they credited me for the LOWER amount, and I have no recourse. Bottom line: Make SURE that you have the IMEI, Serial Number, photos, and whatever else you need BEFORE sending it off.

2 years ago, coconut greek yogurt

Bought a purple iphone 12 !

before buying the phone i read a bunch of reviews and saw videos of people buying from this app. most of good reviews, but some were bad. i went ahead and decided to purchase anyway. i don’t regret it all! i bought the purple iphone 12 64 gb in excellent condition. the phone came in 5 days after purchasing and shipping was quick! took a day to ship. the phone itself came in PERFECT condition. no stretches on any part of the phone, camera works fantastic, buttons and speaker work fabulous as well. i spent around $444 in total (with student discount applied). would definitely recommend buying on back market 12/10!

5 months ago, GamerCane

This app has been recommended by people I trust. Accessibility needs work.

I just turned on this app after being given a recommendation to check it out. I love good deals on refurbished tech but often distrust sellers online. This marketplace looks legitimate and I wanted to explore it. Unfortunately, as a user of the iOS Voiceover screen reader, I found basically every button unlabeled. The text in the app itself is readable, so great job with that, but all the buttons just say "button." However, I'll check in again in a while and see what happens. The language is friendly, so maybe the authors will fix things up. I don't actually know if the app store allows review updates, but if it does, I'll update my review. ;)

1 month ago, duscraa

Deceptive pricing

This app uses deceptive pricing to make you think that you’re getting a deal when you’re really not. For example, they have the Bose open earbuds on this app listed for 289 and sighting that it is 60% off retail if you bought it new. It has the price of the earbuds new as over $700. You can buy these earbuds new for 289 – the same price listed in the app used product. A lot of the prices on the products are very similar to what you would pay retail and mark up the retail price on the app to make it look like you’re getting a good deal. I am all for purchasing secondhand to eliminate waste and save money, however, you sell your products to this app for a very low price and they turn around and sell back for retail very close to retail. if you’re looking to purchase secondhand, I suggest going with a different company as the deceptive practices of Back Market are not supporting them.

2 years ago, Eckorare

Be careful when buying from the app or website

If you attempt to buy anything from this marketplace. You should know that you more than likely will not get the item you ordered in the condition listed. The electronics for sale are listed in one of three conditions: fair, good, and excellent. Most likely you will not get what you ordered, end up having to request a refund or replacement and have your time wasted. The orders are usually sent out in three days and when you request a return, the seller has up to two days to respond. Then when you send the package back to the seller, it will take longer than three days to get there. So in all you could end up wasting up to two weeks or more, only to end up back where you started. I have attempted to make two orders and have ended up requesting refunds for both. One was listed in fair condition, but had other issues not listed. The second was listed as excellent condition, but was in no way in excellent condition. I would say the second order wouldn’t even pass for fair condition. I can not recommend Back Market to anyone, based solely on my experience with my two orders. The biggest issue is that Back Market doesn’t seem to monitor or hold the sellers accountable for bad business behavior. Buy at your own risk.

8 months ago, Riel19

lifesaver!

I needed to sell my new iPad for some extra cash and at first I thought it was kind of scamy just in the sense of it’s too good to be true but I took a chance and I’m so glad I did. I sent my iPad in. It didn’t take long for it to get there and I believe they looked at my iPad the same day to make sure it was in the same condition that I said it was. And they released the funds and not too long after I got my payment in my bank account! I wish they had it available to trade in your Dell laptop for funds *hint hint* everything comes with time, and I also have some tech that I want to buy from them specially that PlayStation 5✨😣

2 years ago, natertot5000

Wonderful company, wonderful app

I got an iPhone 12 mini on this app three months ago, and it was a super easy process. The phone’s condition was labeled “excellent“, and it really is excellent. Battery health was at 86 percent, but that was the only downside I saw. On the bright side, it’s the original Apple part. I just got some AirPods this last week, and they’re great, too. And just today I got a push notification asking if I could run a diagnostic on my phone through their app to make sure my phone was up to their standards. It was. I really like this company and the high standards they have. It definitely beats buying a product for the full price!

2 years ago, R!CK762

Purchased 2018 iPad Pro 11 inch

I purchase this 2018 iPad Pro 11 inch in “good”condition. What I received is not what I paid for. As the quality of items states on the back market site, “good” condition items will have light cosmetic scratches on the body but the screen should be clear of any damage. I the item I received has 3 large and deep scuffs in the side of the device which is also slightly bent! The screen also has 3 deep scratches in it one even noticeable when the display is on. When selecting to pay the extra money for a item in better condition I would expect to get what I paid for. Unfortunately I was given an item by back market definition “fair” I will not be buying from this site again. You have lost my business and the business of many others. I will make sure to share my experiences!

2 years ago, Victor Castor

Good Phone Quality Bad Customer Service

I bought my phone from back market and there was a problem with the phone, I contact the seller for help and ship my phone back. After they receive the phone, no update or news from seller. After 2 business days they send me a message about refund and that it was a mistake from their team “ This was most likely due to a mistake that was made while your request was being processed. We will, however, report the situation to our team to ensure this does not happen again in the future. We deducted $10 for return label.” I lost $10 too. Bad customer service very slow respond. But overall the quality of the phone is acceptable because my friend also bought one.

1 year ago, JohnnyB7401

Use to be a Great App

Recently just bought a Galaxy watch from Back Market. The Watch was described as in Excellent condition. I had previous bought a galaxy watch in only Good condition. The watch that I received in Excellent condition was received in dirty condition and with scratch and in much worse shape then the watch that is now 2 years old, bought in only good condition. The new watch doesn’t turn on like it should, with the flick of the wrist. I emailed my concerns to Back Market upon receiving the watch and sent in Pictures. Still no Response from them. So I guess the app is making them money and they are no longer so concerned about their clients. My advice. Never pay MORE MONEY for an excellent condition product. The ones in Good condition are as good or better and the Back Market will respond slowly if at all as they are no longer a Going concern. Only BUY GOOD condition

2 weeks ago, Elizabeth074074

Very happy

I’ve purchased two items (a phone and a laptop) from back market and I’m very happy. Shipping has been very timely. I had one problem with a laptop I ordered but they made it super easy for me to return to get a refund/replacement, and kept me informed of the process along the way. I am very poor, this was a great resource for me to find the electronics I need at a price I can afford. Edit: I have purchased a few more items from backmarket since this review and the service continues to be top notch! I’ve just used their purchased warranty for the first time too and that process is also simple and timely!

Description

Back Market is the best marketplace to snag premium quality refurbished tech like smartphones, laptops, game consoles, and tablets at up to 70% less than brand new. Better for your wallet, better for the planet. With our app, you can: - Shop for refurbished tech - Keep tabs on all your orders - Save your fave devices - Track price drops - Assess your tech for trade-in Buy refurbished devices from certified refurbishers with the Back Market app. - Every device comes with a free 1-year warranty - Free shipping on every order - 30 days to change your mind - Track your order in app - Pay for your device in installments - 5% discount for college students Devices sold on Back Market are up to 70% less than new year-round. Plus, our quality charter means our refurbished tech is a grade above other marketplaces like Amazon. For anything else, our in-house customer service team is ready to chat, 6 days a week. Whatever you’re looking for, we’ve got the (refurbished) goods. - Apple products (iPhone, AirPods, MacBook, iPad, Apple Watch, iMac) - Smartphones (iPhone, Samsung Galaxy, Huawei, Xiaomi, Pixel, Sony Xperia, OnePlus, Honor) - Tablets (iPad, Surface Pro, Galaxy Tab, Huawei MediaPad) - Office laptops & PC gaming (MacBook, ultra-portable Surface Book, Lenovo, Dell, HP, Asus, Acer) - Video game consoles (Xbox, PlayStation, Nintendo Switch) - Headphones & Speakers (Bose, Sony, Beats, JBL) - Cameras & camcorders (Canon, Nikon, Pentax, Sony, Polaroid, GoPro) - 4K TV, video projectors, home cinema (Samsung, LG, Sony, Panasonic, Apple TV) - Drones, scooters, smartwatch, household appliances, beauty, health, do-it-yourself Trade in your unwanted tech for cash with Back Market Trade-In. It’s easy! - Sell your smartphone, tablet, gaming console, speaker, or headphones - Receive an offer in minutes - Shipping covered by Back Market - Get cash money in your bank account within 6 business days from receipt of your device. Make sure your tech is giving 100 Use Back Market’s in-app assessment to test your phone's functionality. You’ll get a rundown of these key metrics in seconds. - Network and connections (3G, 4G, GPS, Bluetooth, and Wifi) - Audio and video performance (microphone, speakers, camera) - The screen (touch, multitouch, brightness, color, 3D Touch) - Sensors (Touch ID, Face ID, Gyroscope, Accelerometer) Choosing refurbished helps out your wallet — and the planet. Refurbished tech has up to 95% less of an impact on the environment compared to brand new. More questions? We’re just an app away.