Barceló Hotel Group

Travel
Rating
4.4 (264)
Size
30.5 MB
Age rating
12+
Current version
4.4
Price
Free
Seller
Barceló Hotel Group
Last update
1 year ago
Version OS
11.0 or later
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User Reviews for Barceló Hotel Group

4.37 out of 5
264 Ratings
5 years ago, Ana M Gutierrez
Helpful app
Great APP, very helpful, plenty of information to guide us and inform us about everything at the Barcelo hotels during our vacations. This APP never crashed and we used it everyday.
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2 years ago, Sonia323289
A bit confusing
I found this app a bit confusing, and as a result, inadvertently cancelled my non refundable trip. I called and was given the run around, but eventually reassured that I would be refunded and went ahead and rebooked my trip - essentially paying double for it at the time. I was recently refunded. It took about 6 months. Quite frankly I am grateful to have that money back. I just hope that they fix the app so it’s not so easy to make this mistake. If you’ve already booked and try to make changes, decide it’s best not to try to make changes and simply try “x-ing” out, you will accidentally cancel your trip, and it’s not clear how to avoid this problem. While the app probably has its uses, I’d not try not to use it until you check in and it’s clear you won’t accidentally cancel your hotel.
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2 years ago, Miamimum
Not useful at all
If you want to access your reservations forget about it! You have to go through multiple windows and log in every time you open the app. Easier to forego the app and just go to the website on your browser.
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2 years ago, 85mello
The Barceló grand maya beach resort is not listed as one of the resorts.
This is really frustrating as I was really looking forward to using the map and reservation features on this app, but it mislead me to believe my hotel was here. Really disappointing, hoping this gets fixed in future updates!
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5 years ago, Marcella Monico
Frequently crashes and not very practical
The app crashes freezes and crashes more often than not and is very complicated. Needs a major overhaul if this company really wants people to use it.
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5 years ago, Vict0rya
Crashes, logs out
This app is a joke. It simply connects to website, but unlike a stable browser the app crashes and logs out from the account. You have to enter login info over and over again
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6 years ago, WAKY94
Don’t waste time
The only information that is somewhat complete is the kids club schedule. Times and activities are not 100% accurate. NO OTHER info is in the app. No shows, activities, etc...
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3 years ago, Pleasechooseanother1234567890
App doesn’t work
I just downloaded this and the app doesn’t work. The main screen opens and says “loading” but nothing ever happens. 👎
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3 years ago, Awequesome!!!
Not available
No hotel is available to view activities happening. Waste of a download.
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2 years ago, J.RM.22
App doesn’t work, can’t book rooms!
It’s asking me to login every five minutes, can’t select dates, terrible!
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6 years ago, Yogi Jj
DO NOT TRUST this app
We made 7am reservation through this app and received confirm message. However, when we went to their reception at 7am, they told us “we will start from 9am”. This app is super crazy, DO NOT TRUST & DO NOT USE this app!!!
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6 years ago, Christine7731
Can't log in
Just downloaded this app and it won't let me log in. Keeps jumping back to the log in/ sign up page.
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3 years ago, nenebr
App not working
Trying to view the Barceló Maya Palace but it says “this hotel will be available soon” for 2weeks now. Please fix
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3 years ago, UnrulyOne :)
App don’t work for Barcelo Bavaro Beach or Palace
This app does not work for the Barcelo Bavaro Palace or Beach Adult Side. It used to but now it says hotel not found. I will be returning here and would like the app to work.
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5 years ago, infamoussh
Super sensitive or slow
Very sensitive or slow to touch
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3 years ago, lanny1993
Barcelo grand Barvaro
This app is not working for this hotel. Barcelo Bavaro Beach or Barcelo Bavaro Palace. It would be nice to view hotel before traveling there
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10 months ago, Shoe2191
Needs Becelo Maya Map
The app is missing one of Barcelo’s largest hotels in Mexico… Barcelo Maya Grand Resort.
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Description
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