Best Buy

My most recent order has been delivered. One of the packages were delivered by Shipt HQ and the other was delivered by Roadie. With such new and fresh unheard names to my ears, these delivery companies earned and deserves 5 out of 5 stars as a review rating for me. I was surprised and put to the challenge when the delivery driver from Shipt HQ contacted me by my phone number. The apartment that I currently am living inside of has been having minor issues with their security gates and I was able to direct the Shipt HQ delivery driver to an alternate gate to delivery my much wanted package. A photo of my package inside of its designated placed area was attached to my delivery receipt and once I reached home to pick up my package, I examined it and it was inside of a top notch condition. Thank you BestBuy.

The regular shopping part of the app is fine, but there is a HUGE glitch in the credit card account part of the app! If you have the BB credit card and pay through the app, be REALLY CAREFUL not to tap on the ‘make a payment’ part UNLESS YOU REALLY PLAN TO PAY RIGHT THEN!! I accidentally tapped on that, and backed out because I wasn’t making a payment, and it made a payment at the highest one of the a available options WITHOUT ME EVER CLICKING ON THE “authorize” BUTTON!!! I am now out $2500 AT CHRISTMAS, overdrawn in my bank account, and have to wait WEEKS for the dispute process to complete to get this UNAUTHORIZED payment refunded!! I have no money to pay my rent or other bills because of this glitch. I am appalled at the shoddy programming that would allow this to happen and am wondering how many other people have had their money stolen by this glitch. It is horrifying that this is possible, and there is no way to get the charge immediately refunded because the app says it was authorized! Be careful, everyone!! EDIT: I have reported this to Apple as a scam or fraud because no credit card app should ever be charging someone without their authorization. That is theft, and I will start escalating if there is no response regarding correcting this glitch.

Overall, love the App, happy customer. Have been for over a decade. However, at least 2 months or more, the iPadOS app has a seriously annoying malfunction. The Shopping Cart Saved Items isn’t working correctly. You can move items to save for later, add items to save for later. However, once in the Saved Items List, they become completely inactive and unresponsive. Cannot remove, delete, move to cart or click on the item for item details. If you go to the website through Safari on my iPad Air 2, the saved items list works correctly. On my iPhone 11, the app works correctly, including the saved items list. This malfunction is exclusive to the iPadOS version of the app. PLEASE FIX THIS ASAP as I am an AVID customer and this is REALLY ANNOYING. EDIT: Also, you can forget about getting in touch with anyone to EVEN tell about this problem, let alone ask to get it fixed. I have tried “the phone tree” 4 times now, get bounced around from department to department, never getting a person who even understands what I am talking about. Where is your APP support. Don’t even bother telling me to call geek squad, they have no clue. If you’re gonna put an app out, support it and actually listen to the users and make it easier to get in touch with you.

Add a printer Peter go bad how does schedule an appointment with the geek squad online after going through virtual which was disconnected three separate times and the final thing was to take it to a store take it to the store with a 3637 minutes just to be asked for an appointment on saying no and the virtual told me to bring it in and made me wait another 34 minutes before I got disgusted to talk with the manager in the store to find out it’s a simple as replacing but instead of replacing it, you give me back the money that I paid for it now with the printer is worth today therefore costing me an extra $80 instead of just replacing it when I had the protection therefore I consider that as being fraud or illegal what you condone this action, so Costin me extra money because you don’t want to replace it you wanna do the simple task refunding, then you refund or under the manufacture warranty not even the geek quad warranty or plan that again shows that it’s illegal. It’s fraud. It’s a scam CEO Water be ashamed. This is stealing from your customers but then again, you’ve been doing this for years as I’ve looked at other reviews

Worst service ever. I have purchased the Samsung TV on November 25th, and I never received the item. The item is available in my nearby store but they tell me it's not. I have called 12 to 13 times. They reschedule this item 7 times. I was in a call more then 8 hours in combined. I chatted with them. Didn't get any solution. When I try to cancel the item, they says the item is shipped, can't cancel it. Then I don't get the item I called back. They had issue with shipping and I will get the item next week, which never came. Spoke with useless sales team who could not provide any assistance. They are like we can only suggest you with a new product suggestions but we can't provide you any discount that will be another department or price match with similar item. Finally after a month I cancelled the order because I know they are playing around with me. I lost all the faith in bestbuy, I will return all my items That still have the time. I don't trust their customer service anymore. Horrible Horrible!!!

Was able to for a little while but then app started being a royal pain where it screwed up my connection to the store credit card it constantly has them sending text to update payment information and everytime I click on link to do so it takes me to the product page of what I’m trying to purchase. Then I went in and updated my information saying it was still correct I even went in and reconnected the account to the card yet I am still having them not only bother me with that but they constantly cancel my order and some of the cards are saying I have reached the limit of these features aren’t fixed I’m not going to shop on app or online but wait until I go to the store. Now they screwed up my credit card so now I can’t even get that option it tells me I need to put a different payment method I am so fed up with them that I am thinking about just waiting to go to store from now on.

The convenience of purchasing from my couch is what George Orwell dreamed about. I literally purchased washer and dryer’s, 75” TV, Keurig Coffee machine , laptops, monitors and other items from my iPhone BB app. I setup installation for the washer and dryer on my iphone!! it even has my warranty information for when a product goes bad or has issues. I get points and get to buy my Fifa 2x every year for free and then some because of my purchases. I have like 4 Best Buy’s in a perimeter of like 25 miles. Bestbuy has something great and with this pandemic they made it easier to get our family electronic needs.

I’m not too happy I was just shopping for some Popsockets, found what I wanted, then saw that for $5.99, I could have them delivered Tomorrow!! Heck yeah, why not?! Since I need them ASAP. So I choose this option. Then when I’m checking out, I notice it has my works address entered for some reason (even though I’m logged into my own account), so I correct it. Then it tells me “Your shipping information has changed due to a new address”. So I click on that to see what they’re talking about. Not only will it not be delivered tomorrow (Saturday), it can’t be delivered until Thursday!!! Or I have the option of getting it Monday for $8.99!!! WTH! What kind of scam is this?? What difference does it make? I live an hour from my work, not 3 days!! Extremely disappointed. Now I have to wait until Thursday, because I’m DEFINITELY not paying $9 to get it in TWO days, when you already told me I could have it in one for $5.99! Absolute craziness.

Unfortunately, the app is almost useless to me. For some reason, when I search for specific products in the app, the results I get almost never match the results I get when using the browser on my phone. For example, if I search for “apple carplay” using the app, I get one result. If I search for the same in my browser, I get 52 results! This happens even when I copy the SKU# of the product obtained from the browser and paste it into the search bar in the app - nothing comes up. This happens so often that I don’t even bother searching or purchasing from the app anymore. The app also does not let customers enter vehicle information when browsing car accessories like the desktop website does so, again, I have to use the browser to make sure the accessories I’m looking at will fit my vehicle. Please fix these discrepancies!

I have had this app less than 30 minutes and regretted it after the first 5 minutes. I tried to place an order, it said I could have it shipped the same day for $5.99 but I have to have an account. So I tried to create one. Got message “Unable to create an account at this time”. I downloaded the app and tried again using same password since account was not created. Message was “There is already account with that email. WHAAAT? Then I used another email and created an account on the app. I processed my order...this time same-day delivery wasn’t even an option. So I selected delivery by Thursday. I got a confirmation of the transaction that suddenly went blank. I tapped “my purchases”, message was “you have no purchases, any purchases may take up to 15 minutes to process”. Waited 20 minutes, still no purchases. A link said “pending purchases” message was “you have no pending purchases”. I think I have been scammed. WORST TRANSACTION NIGHTMARE EVER! Beware...

The other day I made two pretty large purchases within this app. I had opted for in store pickup as I was able to receive the products same day. I picked them up maybe 3 hours after ordering, and over all the experience was very fluid and stress free. However, the reason that I’m not able to give this application full marks, is that my purchases were not assigned to my purchase history. Additionally I’m unable to leave a review for my purchases within the app, though this may be related to my purchase history issues. Overall, I would say that this app is worth using if you’re only interested in placing orders with it, and maybe scheduling service visits, though I’ve not tried this myself.

I have many Store Apps on my phone, and this one constantly is slow, locks up randomly, and presents “Oops” errors with almost every use. Shopping with this application is almost impossible. I almost think it should be categorized as a game in the App Store and called “Angry Customers”. To win you actually have to beat all its levels. Level 1 “Search for your item”, Level 2 “Add item to your shopping cart”, and Level 3 “Successfully Checkout”. I’ve only beaten the game a handful of times, typically on my final life, but usually can only beat Level 1 on a good day. I mainly use the app to check local store inventory. Oh and then I get to play the In-Store bonus level, find the item they claim is in stock. This application needs to be fixed soon I’ve reinstalled it repeatedly, same thing with other phones I have, they all run the app the same way.

I’m constantly getting an “Internet connection is required” notification when I open up the app on my iPhone X and it’s ridiculously annoying! I use this app everyday and it’s a gamble to see if the app opens up properly when I tap on it. I can’t access anything on the app every time I get that message and it’s literally about a 10% chance that it opens up fine when I want to use it. I have unlimited data so there is no reason to be having this issue. When this stuff happens I have to close the app multiple times and let like 5-10min pass before trying to open it again for it to work properly, if it even does. The only time I do not have this issue is when my phone is connected to WiFi, which is fine when I’m home, but I use the app more when I’m on the road. This has to be fixed already. I’ve had this issue for a couple of months already and I’m just fed up with it!!

I purchased Yale assure lock touch screen keypad and i was suppose to pick it up at the store in one hour!(the app gave me that option) It’s been 3 hours and my order is not ready, I called their customer service to speed up the process and i was told we know you didn’t receive a confirmation email that says your order is ready but still you can go to the store and pick it up they have it at the pick up desk! I went to the store and they told me there are 500 orders ahead of yours so you have to wait until you receive a notification! I told them you guys had it at the front desk from what i was told! But anyway sell me another one from the store and let’s use the payment towards that one. They said we don’t even have any at the store. what a joke!! I asked for a refund and i was told it will take me a month to get the refund. How is somebody going to describe this situation?!

Company offered a promotion to receive my product on sat may 16. Up until checkout everything was accurate. Once payment was accepted the send a receipt changing the delivery date with no notice being provided. I won’t be able to get my package (tv) on Tuesday because I’m not home. I call best but spent 3 hours speaking with 3 different people only to provide me with an the answer “oh well there’s nothing we can do” they acknowledge it’s their fault and even tried an attempt On their end and the results were the same. It will say one thing and then after will change the date. They then told me I pretty much out of luck. Pay the shipper $50 to arrange a different day or let the TV get stolen and call them back to file a claim and maybe see if they’ll replace or refund. I asked to speak with their ethic and corporate rep but was provided a fake number and supervisor disconnected.

Let’s say you’re looking at LG OLED TV’s. When you do a search you come up with a list of 4-10 TV’s depending on how you search. The problem is that many of the TV’s are indistinguishable because there is no model number displayed unless you go into each TV individually. At any one time there might be three models of the same size, and both last year and this years models represented. You can guess or infer which TV you are looking at from the picture or the price, but why? The app needs model numbers in list view to serve its intended purpose which is to facilitate shopping.

I have had this problem before. Once you place an order and begin to process it, whatever credit card you choose is stuck in your memory for this purchase forever. I can’t change to a different card. Closing the app and starting over doesn’t help. Clearing Safari doesn’t help. Restarting the phone doesn’t help. What was there is still there. Today I added a card. The process failed because I entered an incorrect expiration date. I went back and corrected and saved the date. A review of purchase cards now shows correct date. When I go back to complete the transaction, the incorrect date is still there. And ain’t nothing going to budge it. Now I cannot order and pick up in store. I have to up there and waste time locating the item and then standing in a line longer than the pick up line. Not a happy shopper.

EDIT: Changed review from One star to four star. Although it pushed my shipment day back a week, after the original review, it actually ended up shipping one day earlier than before it was supposed to in the first place! Made an order for Air Pods pro online. I saw that it was available to change for store pickup so I did. I didn’t receive an email within an hour telling me my product was ready, so I called the store. Apparently it was never actually in stock and wasn’t available for pickup, despite the app saying it was. My shipping has now been pushed way back than the original date. I shouldn’t have consequences due to the app not working how it should.

Malachi was very helpful in the Avon store to select the right TV and TV headphones. He is very knowledgeable about the products and we appreciated his advice. We were also impressed with the service tech Rod who came and programmed our TV and changed the hdmi cables and receiver so they would work with the TV headphones. Rod also showed us how to play recorded videos from our smart phones on the tv. We really appreciated Rod’s help to set up the system and also to take time to show us how to use the headset and phone connection. Thanks to both!! We give 5 stars!

I arrived at the store and entered my curbside pick-up spot number. The app said it was expected that someone would be out within 3 minutes. After 3 minutes, it said someone would be out soon and gave no further updates. I had to leave to go pick up my daughter, and the app did not have an option to cancel the pick up and come back later. I also tried calling the store, but they did not answer. They called back later, and I said I would come later in the week to pick it up. I later saw the order had been marked as picked up when it had not been. Please update store procedures for pick ups to not mark something as picked up if it has not been picked up. Please add an option to the app to return later for pick up if needed.

The app itself is fine. Very quick and easy to use. My only complaint is the lack of an option to turn off marketing notifications. The only option the app gives you is to turn off all notifications via the Settings app, which is a shame. I don’t care for getting notified of sales, if I want something I’ll buy it, sale or not. I remember a few years back this app gave us an option to turn off marketing notifications, they really should bring this option back.

UPS return labels could not be accessed or printed, forcing me to delete the app in order to use a browser. At least let us use a browser if we want to and don’t automatically open the app. Searching is annoying when reviewing a list of products, wading in and out of details, only to switch to another app to send an email or answer a call, etc. Upon return to the app my position in the search results returns to the very top and I have no clue where I left off. Furthermore, the products I’ve visited aren’t marked so there’s no visual cue left behind. The app makes browsing BB simple, but leaves me remembering that had I used a 3rd party browser that emulates a full sized web page none of these annoyances would be present.

Sometimes when I’m trying to add filters to my searches, the different categories start appearing and disappearing and the touch functionality stops. It will randomly start showing the spinning loading circle and I won’t be able to edit my filters until it stops. Sometimes certain categories like hard drive size will disappear altogether. When the app works it gets the job done but when I’m trying to add filters to my searches it just does whatever it wants. Also most of the laptops I’ve looked at don’t say how much battery life it has, which is really annoying since it’s one of the most important factors for me to buy a laptop.

I loved the app in the beginning but now I REALLY don’t like it. It use to be much simplified. In the beginning I could click on make a payment it would go directly to Citibank and it wasn’t a problem. NOW I have to search all over the place just to find my account to pay Citibank. I also can’t download my statement on PDF only CVS. This is a horrible update for the new app. I feel like if we cannot find the payment for Citibank was done on purpose where we get charged a late fee. I also called 3 weeks ago to start getting paper statements since I can’t download mine. I have YET been able to receive it! Now I have to make a phone call again! Totally frustrated on this new app and not receiving my paper statement in the post mail.

This app is just so incredibly slow and very very buggy. It’s incredulous that a company priding themselves on their technical prowess put out such a dumpster fire. I have worked with middle school kids who have made faster and more stable apps. Pulling up anything related to your account takes eons. Try to access your recent purchases and you can go take a shower, pop some popcorn, and watch the full Star Wars saga and still be waiting for it to load. Absolutely ridiculous. No other store has this issue with their app. Also there’s just poor bugs. If you scan a product, then scan another product, it won’t work and hitting the back button doesn’t work. SKUs don’t work half the time despite pulling up correctly in CB.

Date of visit July 26, 2022 @ 1100 Some of your staff seems like don’t want to be there at all. Not bother to help not even for the question but just to have me what I want to buy. As you see, I just ordered an airpod pro paying from my app as no one bother to give to me to from the shelf in your store. As me and some other tech friendly users, don’t bother but what about people who doesn’t use your app and hate to order online. Just fix this little problem of your staff everything else is great.

Somewhat better than the website. Apple Pay is handy and saves entering shipping details. One limitation is that some essential product details are not visible on the items listings, for example paper size and sheet count per packs Ir on Epson premium photo paper. Multiple items look identical when a list of them is shown, and you have to click into the items and look at the photo of the product package to discover the size and sheet count. Better to add more of the main info into the list page.

After receiving an email, I downloaded this app once again. I was getting the same results. It was saying I needed to be connected to the internet. After checking my phone, it made me think of the permission section on my iPad. I found that the cellular data was turned off. As soon as I turned it on, I the app was working. This will serve as an reminder don’t assume any apps is automatically connected to the internet without checking. I have now updated my previous review from one star to five stars.

I use this app daily. After the last update it doesn’t even work. Uninstalled and reinstalled and worse than it was before. No Touch ID log in, no password auto fill available, and after logging in by retyping everything, can’t enable Touch ID, and get a generic error on failure. Tried to load member offers and the whole app froze. Tried to look at the featured items in the home screen area, app froze. Had to force close and restart both times. There have been some annoying glitches in recent releases, but this release makes the app entirely unusable. I just wanted to buy something and look through what’s on sale this week, but afraid to place an order when the app is freezing and not working like this.

Started using this app to keep track of store card around October 2017. Worked fine at the time- was able to order things, keep track/redeem reward points, pay card bill, etc. Recently, I can log in to my account but it won’t let me log in to any part of the credit card- can’t pay a bill, much less view it. It keeps sending me back to the login screen. Not sure if its from Best Buy’s side, because I do believe login in to Citibank is required- its this section that is not working on the app for me at the moment. Bookmarked the login on Safari as a work around until it starts working again. Just fyi.

Fell in love with the option on my iPhone which allows the user to get a feel for how a TV would actually look in your home before going through the headache of installing...just to find out it’s too big or doesn’t match with your decor. Unfortunately the iPhone screen felt too small and figured why not try it on my iPad but after downloading the app and trying multiple TVs...the feature is nowhere to be found! Please add the feature to iPad as well. Augmented reality is amazing and should be enabled on every device.

This app used to work as intended, especially with the store locator feature when it comes to finding out if a product is in stock in certain stores...but now it perpetually pretends that there are “no stores within 250 miles...” ...from ANY PLACE, not even inside one of the stores! 😳 It’s been stuck like this for about a week now, and I’m not the only person who has this issue, and yet there seems to be no progress on it getting fixed, if there was ever any intention. 🤷🏼‍♂️

I don't use the app to buy things. I like to go in person for electronics. But I do have the credit card. And I have always used it to access my Citibank credit card but for the past maybe six or seven months I have not been able to access the bank and pay my bill via the app. Instead I have to go through the regular Internet. Would be nice if y'all could fix it. Or just remove it all together if it's not important to you. When I click the "Pay your bill at Citibank" tab it just shows a blue circle loading bar forever.

It’s a decent app but the notifications are annoying. At least once a day I get a notification of some sale I don’t care about. They don’t seem targeted at all. So I went in and turned off all notifications except orders. It said thank you and it will take 24 hours to complete. 4 days later and I’m still getting notifications of sales that don’t apply to me. If they were more targeted it would be one thing. Also if they would come only once a week that would be great. I’ll stick to the website and use text notifications for placing orders from now on.

I’ve used the app to make purchases previously and had good luck. I made a purchase a couple days ago with the app...and realized as soon as my email showed up a few seconds later that I hadn’t selected “store pickup”. I tried to find the order in the app and it wasn’t there. I then ordered another (identical) item less than 5 minutes later and selected “store pickup”. That order appeared immediately in my account, while the original order is still not in my account. I was unable to cancel the first order because I could never find a record of it in my account. It’s been delivered already but it’s still not in my account. This is more than maddening and I will never use this app again if this isn’t fixed. I made a small mistake, but to be unable to fix it or cancel it in any way makes the app not worth it. Same phone, same app, both purchased with Apple Pay (which is very convenient), less than five minutes apart. One purchase is recorded and one purchase isn’t.

This app is destroying my battery life since upgrading to iOS 14 and iOS 14.0.1. Today it has consumed 71% of my battery life and that is almost entirely while in the background as it never stops accessing my precise location. I'll bump the app back up to 4 stars or better once it stops running constantly in the background especially for location info pulling. Force quitting it does stop the activity but if like today I forget or I'm too busy it drains my phone way too much.

This app is so slow, the app is updated to the latest update and it takes for ever to load and then doing a search takes more time when this is phone is connected to regular internet and not phone data. Find the bugs and fix them , also start putting bot protection on your app and website to keep people or computer bots from overloading your servers when new products come out and people try to by up everything they can.

You should really add more filters when browsing products otherwise it’s kind of a waste of time. I don’t care that most of your stuff is sold out especially if I can’t sign up for a product restock notification. Please include a filter that excludes out of stock products. I mean really - if the product is sold out and clearanced out it really doesn’t need to be included in the search results. Also when shopping for washer/dryer sets it would be great to FILTER out any applicants that are gas since I don’t need. It’s a bit overwhelming to browse/search your site when you don’t have better filters.

Usually, this app is my go to and has never failed me... until now. Trying to do last second Christmas shopping. I understand there will be congestion and various bugs, especially with the recent iOS 14.3 update... but, I'm trying to checkout, and it's telling me to change the delivery options for an item that I didn't even select and I can't complete the checkout process. I try to select change delivery option, but I'm taken back to the shopping cart for an non-ending revolving door. Seems a little strange and I hope no one else is experiencing this little SNAFU... I hope I don't have to reinstall the app.

It’s fairly good app. I miss not being able to zoom on product images, specially when using smartphones where the screen size is already so small. Most importantly it seems that the system in the store is not as up to date as app. So for example, if you’ve made changes for pickup person of your product, it is reflected on the app and website but their own store system doesn’t reflect changes immediately. It’s more of store system lag than the app itself but figured they should run in sync.

I don’t know what they did but I can’t check out anymore. I’ve tried logging in and out and reinstalling and it doesn’t help. I can do everything else right up until the last step, then the app gets stuck. I’m forced to use the mobile site for now. Bad experience Update - I finally found out what the issue is. If you have the accessibility option for reduced motion on, this app will not work any time a keyboard is required. Annoying that they force you to turn it off but it’s possible to get the app working.

The app works well most of the time. Occasionally the app will have to be closed down and re-opened in order to resolve some operations issues (I.E. Search bar won’t accept input, store select doesn’t always change, etc). Also not all orders are found or saved in recent orders despite being purchased through the app and picked up at the store. The items do, however show up on occasion when purchasing another item as a “purchase again” option.

I really don’t understand your app and your store when it comes to payment I pay my payment in the store in cash. Yes I understand the business days. But it really does not need to take 2 weeks to update payments history.... saying that I owe money in the “store” but the app is saying different even if you check your balance in the store it’s wrong vs the app. I don’t understand. Now why is it sooooo hard to find my payment history or payment on the app I think you should upgrade your app when it comes to organization and payments. It’s so hard to find things plz make changes I’m pretty sure I’m not the only one with this problem

This App is so amazing because it has everything I need to do it or is everything it App is so amazing because it has everything I need to do it or is everything it would’ve everything they needed to order any were never but you never and is always good but other people that they’re out there that they think that is not good at all I’m just like what house in a goodwould with everything they needed to order any wind never say never never in his

As an employee that gets to work before registers are open, it is nice to be able to grab a drink or snack and not have to worry about remembering to go ask a coworker to ring me out. The past couple months the app will not acknowledge that I’m in the building or something because self check out won’t work. I have to close and reopen and close and reopen the app and maybe 5 minutes will go by before it allows me to make my purchase. If you want us to push self check out to customers so you can finally just replace us like you’ve been trying to do maybe fix this???

If you love electronics and technology then you’ll love this store. Very important to make sure your schedule for the day is completely open cause you could be here for hours and not even realize it. finding something you need and being able to compare it with other brands of the same item gives you a sense of confidence that you’re buying what you want, there is virtually no room for error!!!!! I love the Bedt Buy store and the employees that help me!!!! A++ rating.

I’m an iPhone developer, and this is a well-written application! It’s fast, has all of the features of the website, and I’ve price matched their app in the store a bunch of times. I’d honestly rather use this than their website, as long as I’m not using the credit card payment part of the site, which barely works in the app. But if I’m making payments, I’ll be on my laptop anyway. From an Objective C (iPhone programming language) developer, download this!

Right now the location services stays on and tracking when you have the app in the background. This will never go away until you close the app process out. I think this causes battery and performance issues for people that have older phones as well as people that don’t know how to close apps. Change this to turn off if you are not actively in the area of a store, and the app has been in the background for 5 minutes (or whatever is deemed an adequate wait time).

Love the app, easy to work and get things delivered, installed and updated. Would like to see better switches in-between screens and some general bugs to be fixed. But overall a great shopping platform when you don’t want to set foot in the store. Check for items you want and see if it’s in store if it is then you can schedule a pick up order or if it’s not at the location have it mailed to you as well!

Not only can I find amazing deals on items I need. I called up waited patiently on Hold with the assistant and they accommodated me and Price matched an item I purchased previously on my membership their Sales Service team and Managers went above and beyond and the app when you become a Member it enables you to bookmark or save later it will send you a notification or text when it goes on sale! Absolutely love the app and Store