Best Buy

4.9 (631.1K)
168.7 MB
Age rating
Current version
Best Buy Co., Inc.
Last update
8 months ago
Version OS
13.0 or later
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User Reviews for Best Buy

4.86 out of 5
631.1K Ratings
4 months ago, AceRoyaltyDesigns
Great website and app
Sometimes I have some errors on not getting my product wanted on time because of error with the payment platform that has only once. Otherwise great app and overall look of the website and very user friendly. Definitely prefer this option than going to store and try finding what I need. All though my store has always been wonderful and always goes above and beyond my expectations especially the geek squad. There have been some incidents but they are always wonderful with there customer service and enjoy there company. My spouse just hates stores as well lol so best option is definitely the pick up or delivery since I don’t drive. Just a shout out to the Northglenn Colorado office thank you for your amazing customer service and going above and beyond same thing with the geek squad.
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2 years ago, Penemuel
HUGE glitch in BB credit card part of app
The regular shopping part of the app is fine, but there is a HUGE glitch in the credit card account part of the app! If you have the BB credit card and pay through the app, be REALLY CAREFUL not to tap on the ‘make a payment’ part UNLESS YOU REALLY PLAN TO PAY RIGHT THEN!! I accidentally tapped on that, and backed out because I wasn’t making a payment, and it made a payment at the highest one of the a available options WITHOUT ME EVER CLICKING ON THE “authorize” BUTTON!!! I am now out $2500 AT CHRISTMAS, overdrawn in my bank account, and have to wait WEEKS for the dispute process to complete to get this UNAUTHORIZED payment refunded!! I have no money to pay my rent or other bills because of this glitch. I am appalled at the shoddy programming that would allow this to happen and am wondering how many other people have had their money stolen by this glitch. It is horrifying that this is possible, and there is no way to get the charge immediately refunded because the app says it was authorized! Be careful, everyone!! EDIT: I have reported this to Apple as a scam or fraud because no credit card app should ever be charging someone without their authorization. That is theft, and I will start escalating if there is no response regarding correcting this glitch.
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7 months ago, QBracing01
Crappy products and geek squad protection
Add a printer Peter go bad how does schedule an appointment with the geek squad online after going through virtual which was disconnected three separate times and the final thing was to take it to a store take it to the store with a 3637 minutes just to be asked for an appointment on saying no and the virtual told me to bring it in and made me wait another 34 minutes before I got disgusted to talk with the manager in the store to find out it’s a simple as replacing but instead of replacing it, you give me back the money that I paid for it now with the printer is worth today therefore costing me an extra $80 instead of just replacing it when I had the protection therefore I consider that as being fraud or illegal what you condone this action, so Costin me extra money because you don’t want to replace it you wanna do the simple task refunding, then you refund or under the manufacture warranty not even the geek quad warranty or plan that again shows that it’s illegal. It’s fraud. It’s a scam CEO Water be ashamed. This is stealing from your customers but then again, you’ve been doing this for years as I’ve looked at other reviews
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5 months ago, Ramin Spb
This is the most terrible experience of buying equipment online. I'll start with the fact that I paid for the goods because I saw that I could pick it up right today at Union NJ, by the end of the day no one answered me and I went to the store, they told me that nothing was ready yet, I said that in 20 minutes the store will close and what should I do next? Having received no answer, I went home disappointed. The next morning and all day my status did not change, I contacted the support service and they reassured me that we were working on it and everything would be resolved soon. As it turned out, nothing changed the next day. I went into the application and saw that I could change my order from pick up in the store to delivery to home, since under the product it was written receive it tomorrow if you choose delivery. Two more days passed and today I see a message that your order is delayed and if I do not receive it by December 12th, then I can get my money back! This is very unprofessional and also looks like I was deceived from day one.
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3 years ago, HaloSage
I purchase all my electronics and appliances on BB App
The convenience of purchasing from my couch is what George Orwell dreamed about. I literally purchased washer and dryer’s, 75” TV, Keurig Coffee machine , laptops, monitors and other items from my iPhone BB app. I setup installation for the washer and dryer on my iphone!! it even has my warranty information for when a product goes bad or has issues. I get points and get to buy my Fifa 2x every year for free and then some because of my purchases. I have like 4 Best Buy’s in a perimeter of like 25 miles. Bestbuy has something great and with this pandemic they made it easier to get our family electronic needs.
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2 years ago, rd2561
Getting tired of not being able to purchase digital gift cards
Was able to for a little while but then app started being a royal pain where it screwed up my connection to the store credit card it constantly has them sending text to update payment information and everytime I click on link to do so it takes me to the product page of what I’m trying to purchase. Then I went in and updated my information saying it was still correct I even went in and reconnected the account to the card yet I am still having them not only bother me with that but they constantly cancel my order and some of the cards are saying I have reached the limit of these features aren’t fixed I’m not going to shop on app or online but wait until I go to the store. Now they screwed up my credit card so now I can’t even get that option it tells me I need to put a different payment method I am so fed up with them that I am thinking about just waiting to go to store from now on.
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4 years ago, Zack Daddy101
Shipping scam!
I’m not too happy I was just shopping for some Popsockets, found what I wanted, then saw that for $5.99, I could have them delivered Tomorrow!! Heck yeah, why not?! Since I need them ASAP. So I choose this option. Then when I’m checking out, I notice it has my works address entered for some reason (even though I’m logged into my own account), so I correct it. Then it tells me “Your shipping information has changed due to a new address”. So I click on that to see what they’re talking about. Not only will it not be delivered tomorrow (Saturday), it can’t be delivered until Thursday!!! Or I have the option of getting it Monday for $8.99!!! WTH! What kind of scam is this?? What difference does it make? I live an hour from my work, not 3 days!! Extremely disappointed. Now I have to wait until Thursday, because I’m DEFINITELY not paying $9 to get it in TWO days, when you already told me I could have it in one for $5.99! Absolute craziness.
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1 year ago, Misa1
The App is Useless Due to Bugs
Unfortunately, the app is almost useless to me. For some reason, when I search for specific products in the app, the results I get almost never match the results I get when using the browser on my phone. For example, if I search for “apple carplay” using the app, I get one result. If I search for the same in my browser, I get 52 results! This happens even when I copy the SKU# of the product obtained from the browser and paste it into the search bar in the app - nothing comes up. This happens so often that I don’t even bother searching or purchasing from the app anymore. The app also does not let customers enter vehicle information when browsing car accessories like the desktop website does so, again, I have to use the browser to make sure the accessories I’m looking at will fit my vehicle. Please fix these discrepancies!
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5 months ago, slothgrill
GeekSquad Hidden Cost Scam
TLDR: Close to $1000 in hidden costs for installation. Unhelpful customer service. I wanted to install Carplay in my car. I contacted BestBuy customer service before purchasing to confirm the feasibility and costs. After being transferred 3 times, I spoke to someone from GeekSquad. We talked for half an hour and I got a quote for 550. So I purchased the parts we talked about and scheduled an appointment with GeekSquad. I got a call later and I guess it was one of the guys who actually does the installations. He told me that I would need close to $1000 in additional parts on top of my included free installation. He admitted that BestBuy intentionally has you first get the main parts and only tell you the real costs when you come in. Their business tactics are hella shady and I will be avoiding from now on. Beware. Even worse their chat support only uses click-to-paste template responses and don’t actually have any ability to help you resolve your issues.
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4 years ago, Vigilant72
I have had this app less than 30 minutes and regretted it after the first 5 minutes. I tried to place an order, it said I could have it shipped the same day for $5.99 but I have to have an account. So I tried to create one. Got message “Unable to create an account at this time”. I downloaded the app and tried again using same password since account was not created. Message was “There is already account with that email. WHAAAT? Then I used another email and created an account on the app. I processed my order...this time same-day delivery wasn’t even an option. So I selected delivery by Thursday. I got a confirmation of the transaction that suddenly went blank. I tapped “my purchases”, message was “you have no purchases, any purchases may take up to 15 minutes to process”. Waited 20 minutes, still no purchases. A link said “pending purchases” message was “you have no pending purchases”. I think I have been scammed. WORST TRANSACTION NIGHTMARE EVER! Beware...
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3 years ago, .null()
Convenient, but not all there.
The other day I made two pretty large purchases within this app. I had opted for in store pickup as I was able to receive the products same day. I picked them up maybe 3 hours after ordering, and over all the experience was very fluid and stress free. However, the reason that I’m not able to give this application full marks, is that my purchases were not assigned to my purchase history. Additionally I’m unable to leave a review for my purchases within the app, though this may be related to my purchase history issues. Overall, I would say that this app is worth using if you’re only interested in placing orders with it, and maybe scheduling service visits, though I’ve not tried this myself.
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4 months ago, newdev4ios
Good app except the autoplay video adverts
Haven’t had too much of issues with the app except that when I’m browsing through a list of items and I happen to come across an advertisement for an item that has a video on it, when the video just barely enters the viewing area it automatically opens full screen and blocks everything out and starts playing, something that should never ever be done, at most it should stay in-line but should never open full screen and completely block everything else. This seriously needs to be addressed. (Honestly there should be an option to where it doesn’t even autoplay (this would be for those with limited data plans and don’t want their precious data to be consumed by an unwanted video advertisement)
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3 years ago, JMZ727
Slow and stops responding
I have many Store Apps on my phone, and this one constantly is slow, locks up randomly, and presents “Oops” errors with almost every use. Shopping with this application is almost impossible. I almost think it should be categorized as a game in the App Store and called “Angry Customers”. To win you actually have to beat all its levels. Level 1 “Search for your item”, Level 2 “Add item to your shopping cart”, and Level 3 “Successfully Checkout”. I’ve only beaten the game a handful of times, typically on my final life, but usually can only beat Level 1 on a good day. I mainly use the app to check local store inventory. Oh and then I get to play the In-Store bonus level, find the item they claim is in stock. This application needs to be fixed soon I’ve reinstalled it repeatedly, same thing with other phones I have, they all run the app the same way.
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5 years ago, BroThruChrist
I’m constantly getting an “Internet connection is required” notification when I open up the app on my iPhone X and it’s ridiculously annoying! I use this app everyday and it’s a gamble to see if the app opens up properly when I tap on it. I can’t access anything on the app every time I get that message and it’s literally about a 10% chance that it opens up fine when I want to use it. I have unlimited data so there is no reason to be having this issue. When this stuff happens I have to close the app multiple times and let like 5-10min pass before trying to open it again for it to work properly, if it even does. The only time I do not have this issue is when my phone is connected to WiFi, which is fine when I’m home, but I use the app more when I’m on the road. This has to be fixed already. I’ve had this issue for a couple of months already and I’m just fed up with it!!
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3 years ago, muzzeina
Worst experience!
I purchased Yale assure lock touch screen keypad and i was suppose to pick it up at the store in one hour!(the app gave me that option) It’s been 3 hours and my order is not ready, I called their customer service to speed up the process and i was told we know you didn’t receive a confirmation email that says your order is ready but still you can go to the store and pick it up they have it at the pick up desk! I went to the store and they told me there are 500 orders ahead of yours so you have to wait until you receive a notification! I told them you guys had it at the front desk from what i was told! But anyway sell me another one from the store and let’s use the payment towards that one. They said we don’t even have any at the store. what a joke!! I asked for a refund and i was told it will take me a month to get the refund. How is somebody going to describe this situation?!
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4 years ago, J94P
SCAM. Will steal your money!
Company offered a promotion to receive my product on sat may 16. Up until checkout everything was accurate. Once payment was accepted the send a receipt changing the delivery date with no notice being provided. I won’t be able to get my package (tv) on Tuesday because I’m not home. I call best but spent 3 hours speaking with 3 different people only to provide me with an the answer “oh well there’s nothing we can do” they acknowledge it’s their fault and even tried an attempt On their end and the results were the same. It will say one thing and then after will change the date. They then told me I pretty much out of luck. Pay the shipper $50 to arrange a different day or let the TV get stolen and call them back to file a claim and maybe see if they’ll replace or refund. I asked to speak with their ethic and corporate rep but was provided a fake number and supervisor disconnected.
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2 months ago, drpdxu
getting TV installed
can’t talk to an agent even though I’ve tried it to an automated system that only let you pick the date not able to pick the time even with their four hour window so you have to leave the whole day open until they’ll text you back maybe the day before give you a window totally unacceptable I bought my membership which until a few months ago included free installation of your television that I bought 2 LGOLED TVs, and now I have to pay to install one instead of raising the price of their membership they just reduced all the services, so unless you’re constantly purchasing items truly a rip off
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6 years ago, RichJC
Needs Model Numbers in List View
Let’s say you’re looking at LG OLED TV’s. When you do a search you come up with a list of 4-10 TV’s depending on how you search. The problem is that many of the TV’s are indistinguishable because there is no model number displayed unless you go into each TV individually. At any one time there might be three models of the same size, and both last year and this years models represented. You can guess or infer which TV you are looking at from the picture or the price, but why? The app needs model numbers in list view to serve its intended purpose which is to facilitate shopping.
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5 months ago, Jam-Master Jake
Purchases No Longer Viewable
This was a great (iPhone) app, but recently, I can no longer see my purchases that I’ve made. It’s impossible to see orders that I’ve made, track shipping, modify or cancel orders that I’ve made, etc. I’ve reinstalled, logged out and logged back in, etc. Googling the issue hasn’t fixed the problem either. The app is almost worthless to me now. VERY frustrating!!!! Before this, I loved it. Easy to browse products, read/write reviews, pay your BBuy credit card, and keep track of all account features. Now that it seems to be broken, I won’t be using the app much anymore…which means I will very rarely be shopping at BBuy anymore either. If they can figure out the problem and get it working properly again, I will amend my review.
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4 years ago, gocubs1213
Needs to be Fixed
EDIT: Changed review from One star to four star. Although it pushed my shipment day back a week, after the original review, it actually ended up shipping one day earlier than before it was supposed to in the first place! Made an order for Air Pods pro online. I saw that it was available to change for store pickup so I did. I didn’t receive an email within an hour telling me my product was ready, so I called the store. Apparently it was never actually in stock and wasn’t available for pickup, despite the app saying it was. My shipping has now been pushed way back than the original date. I shouldn’t have consequences due to the app not working how it should.
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5 years ago, jacjildem
Credit Card info
I have had this problem before. Once you place an order and begin to process it, whatever credit card you choose is stuck in your memory for this purchase forever. I can’t change to a different card. Closing the app and starting over doesn’t help. Clearing Safari doesn’t help. Restarting the phone doesn’t help. What was there is still there. Today I added a card. The process failed because I entered an incorrect expiration date. I went back and corrected and saved the date. A review of purchase cards now shows correct date. When I go back to complete the transaction, the incorrect date is still there. And ain’t nothing going to budge it. Now I cannot order and pick up in store. I have to up there and waste time locating the item and then standing in a line longer than the pick up line. Not a happy shopper.
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2 years ago, health987
Great customer support!
Malachi was very helpful in the Avon store to select the right TV and TV headphones. He is very knowledgeable about the products and we appreciated his advice. We were also impressed with the service tech Rod who came and programmed our TV and changed the hdmi cables and receiver so they would work with the TV headphones. Rod also showed us how to play recorded videos from our smart phones on the tv. We really appreciated Rod’s help to set up the system and also to take time to show us how to use the headset and phone connection. Thanks to both!! We give 5 stars!
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3 years ago, lavendar4444
Curbside Pick-up
I arrived at the store and entered my curbside pick-up spot number. The app said it was expected that someone would be out within 3 minutes. After 3 minutes, it said someone would be out soon and gave no further updates. I had to leave to go pick up my daughter, and the app did not have an option to cancel the pick up and come back later. I also tried calling the store, but they did not answer. They called back later, and I said I would come later in the week to pick it up. I later saw the order had been marked as picked up when it had not been. Please update store procedures for pick ups to not mark something as picked up if it has not been picked up. Please add an option to the app to return later for pick up if needed.
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6 months ago, Judy FZ
Fixing my computer/printer issues
Bennett from the Austin, Texas geek squad did a great job troubleshooting my problem with my computer not being able to communicate with my printer. I made a phone call to the Tech Support on 3 occasions and they were unable to fix my issue. Bennett was amazing in figuring out the problem and fixing my issue. He was courteous and very helpful, even helped me with another issue in my home. Bennett definitely deserves his 5 stars. Actually he deserved more but this page doesn’t allow it. I highly recommend Bennett.
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5 months ago, just a guy with a tv
Insanely laggy. Huge performance issues
Legitimately, my phone has never got so hot using an app before. Only the Bestbuy app has this problem and it is constantly happening, reinstalled, still the same issue. My friend is having the same issue too on his iphone 14 pro max (i have an iphone 12). To be honest, the app needs to be updated on performance a lot. An app should not lag this badly on basic mechanics. Lastly, features that are within the app like “for him” and “for her” are essentially the same products and make zero sense? An xbox series X for her? A hair curler for him? Not my first impression of a for him/her, in general i feel the app is a bit bloated in so called features but lacking the purpose the feature was built to do.
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3 years ago, LAX20531
Website is better
UPS return labels could not be accessed or printed, forcing me to delete the app in order to use a browser. At least let us use a browser if we want to and don’t automatically open the app. Searching is annoying when reviewing a list of products, wading in and out of details, only to switch to another app to send an email or answer a call, etc. Upon return to the app my position in the search results returns to the very top and I have no clue where I left off. Furthermore, the products I’ve visited aren’t marked so there’s no visual cue left behind. The app makes browsing BB simple, but leaves me remembering that had I used a 3rd party browser that emulates a full sized web page none of these annoyances would be present.
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5 years ago, EG Money 24
Mostly functional
Sometimes when I’m trying to add filters to my searches, the different categories start appearing and disappearing and the touch functionality stops. It will randomly start showing the spinning loading circle and I won’t be able to edit my filters until it stops. Sometimes certain categories like hard drive size will disappear altogether. When the app works it gets the job done but when I’m trying to add filters to my searches it just does whatever it wants. Also most of the laptops I’ve looked at don’t say how much battery life it has, which is really annoying since it’s one of the most important factors for me to buy a laptop.
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6 years ago, mitchejones
Good app, annoying notifications
The app itself is fine. Very quick and easy to use. My only complaint is the lack of an option to turn off marketing notifications. The only option the app gives you is to turn off all notifications via the Settings app, which is a shame. I don’t care for getting notified of sales, if I want something I’ll buy it, sale or not. I remember a few years back this app gave us an option to turn off marketing notifications, they really should bring this option back.
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10 months ago, Walkthedinosaur!
Updated App is horrible
I loved the app in the beginning but now I REALLY don’t like it. It use to be much simplified. In the beginning I could click on make a payment it would go directly to Citibank and it wasn’t a problem. NOW I have to search all over the place just to find my account to pay Citibank. I also can’t download my statement on PDF only CVS. This is a horrible update for the new app. I feel like if we cannot find the payment for Citibank was done on purpose where we get charged a late fee. I also called 3 weeks ago to start getting paper statements since I can’t download mine. I have YET been able to receive it! Now I have to make a phone call again! Totally frustrated on this new app and not receiving my paper statement in the post mail.
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2 years ago, cfriendr
Very poorly made
This app is just so incredibly slow and very very buggy. It’s incredulous that a company priding themselves on their technical prowess put out such a dumpster fire. I have worked with middle school kids who have made faster and more stable apps. Pulling up anything related to your account takes eons. Try to access your recent purchases and you can go take a shower, pop some popcorn, and watch the full Star Wars saga and still be waiting for it to load. Absolutely ridiculous. No other store has this issue with their app. Also there’s just poor bugs. If you scan a product, then scan another product, it won’t work and hitting the back button doesn’t work. SKUs don’t work half the time despite pulling up correctly in CB.
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2 years ago, 1202093939399393&.&:&/
Love the app but….
Date of visit July 26, 2022 @ 1100 Some of your staff seems like don’t want to be there at all. Not bother to help not even for the question but just to have me what I want to buy. As you see, I just ordered an airpod pro paying from my app as no one bother to give to me to from the shelf in your store. As me and some other tech friendly users, don’t bother but what about people who doesn’t use your app and hate to order online. Just fix this little problem of your staff everything else is great.
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1 month ago, xkzeal
Fails to deliver on preorders
Sure buying things that are in stock is no problem. But when it comes to fulfilling preorders for popular new releases or limited edition items, this company FAILS SPECTACULARLY. From canceling your preorders out of nowhere, to failing to notify you of a delay in your order until the night of release, or even promising a limited preorder item during checkout only to receive nothing on release date. And how do they respond when you reach out? Pretty much with, “What preorder item? Sorry.” Or “Just try again tomorrow.” This has already happened to me multiple times. Don’t think they will change. So save yourself the headache and preorder from actual competent retailers. I know I will.
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4 years ago, CTO77
Useful, good integration with Apple Pay
Somewhat better than the website. Apple Pay is handy and saves entering shipping details. One limitation is that some essential product details are not visible on the items listings, for example paper size and sheet count per packs Ir on Epson premium photo paper. Multiple items look identical when a list of them is shown, and you have to click into the items and look at the photo of the product package to discover the size and sheet count. Better to add more of the main info into the list page.
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5 years ago, MihaizZz
Horrible at managing your payments
I have to say right from the start that I don’t use the app for anything else but managing my payments. Most often than not, I believe that the design of the app is intentionally aligned to make managing payments hard and cumbersome — so you can miss out on them. First, you can’t schedule payments for more than two months in advance. Second, you can’t log in using the fingerprint sensor and remembering the password is always a pain since the payment feature is used once every two months.
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5 years ago, bbotss
Latest release has tanked the app
I use this app daily. After the last update it doesn’t even work. Uninstalled and reinstalled and worse than it was before. No Touch ID log in, no password auto fill available, and after logging in by retyping everything, can’t enable Touch ID, and get a generic error on failure. Tried to load member offers and the whole app froze. Tried to look at the featured items in the home screen area, app froze. Had to force close and restart both times. There have been some annoying glitches in recent releases, but this release makes the app entirely unusable. I just wanted to buy something and look through what’s on sale this week, but afraid to place an order when the app is freezing and not working like this.
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6 years ago, jaycias_favorite
Usually works well
Started using this app to keep track of store card around October 2017. Worked fine at the time- was able to order things, keep track/redeem reward points, pay card bill, etc. Recently, I can log in to my account but it won’t let me log in to any part of the credit card- can’t pay a bill, much less view it. It keeps sending me back to the login screen. Not sure if its from Best Buy’s side, because I do believe login in to Citibank is required- its this section that is not working on the app for me at the moment. Bookmarked the login on Safari as a work around until it starts working again. Just fyi.
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5 years ago, Bubba T 1023
Edited review
After receiving an email, I downloaded this app once again. I was getting the same results. It was saying I needed to be connected to the internet. After checking my phone, it made me think of the permission section on my iPad. I found that the cellular data was turned off. As soon as I turned it on, I the app was working. This will serve as an reminder don’t assume any apps is automatically connected to the internet without checking. I have now updated my previous review from one star to five stars.
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5 years ago, sharepointguy
Missing the “preview in your space” feature
Fell in love with the option on my iPhone which allows the user to get a feel for how a TV would actually look in your home before going through the headache of installing...just to find out it’s too big or doesn’t match with your decor. Unfortunately the iPhone screen felt too small and figured why not try it on my iPad but after downloading the app and trying multiple TVs...the feature is nowhere to be found! Please add the feature to iPad as well. Augmented reality is amazing and should be enabled on every device.
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3 years ago, Emilio_is_MAF
Is the Store Locator broken?
This app used to work as intended, especially with the store locator feature when it comes to finding out if a product is in stock in certain stores...but now it perpetually pretends that there are “no stores within 250 miles...” ...from ANY PLACE, not even inside one of the stores! 😳 It’s been stuck like this for about a week now, and I’m not the only person who has this issue, and yet there seems to be no progress on it getting fixed, if there was ever any intention. 🤷🏼‍♂️
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3 months ago, Nate1017
Login issues
Giving three stars due to the annoyance. My problem isn’t necessarily the app, but the fact the app doesn’t support passkeys is what landed me here. I setup a passkey login. Ever since, I can’t get my normal password to work in the app. I deleted my passkey in my account settings. I still can’t get a password to work, not even on the website. I can reset it, log out and try to login. Won’t work. Reset and waited overnight. Still didn’t work. Finally linked my account to my Apple ID and now I can finally login using my Apple ID without having to reset my password. Add passkeys to the app. FIX THE AUTHENTICATION PROBLEM.
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12 months ago, GiveMePlur
Can't Pay Credit Card Bill
I don't use the app to buy things. I like to go in person for electronics. But I do have the credit card. And I have always used it to access my Citibank credit card but for the past maybe six or seven months I have not been able to access the bank and pay my bill via the app. Instead I have to go through the regular Internet. Would be nice if y'all could fix it. Or just remove it all together if it's not important to you. When I click the "Pay your bill at Citibank" tab it just shows a blue circle loading bar forever.
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3 years ago, C4Robert
Too many notifications that won’t turn off
It’s a decent app but the notifications are annoying. At least once a day I get a notification of some sale I don’t care about. They don’t seem targeted at all. So I went in and turned off all notifications except orders. It said thank you and it will take 24 hours to complete. 4 days later and I’m still getting notifications of sales that don’t apply to me. If they were more targeted it would be one thing. Also if they would come only once a week that would be great. I’ll stick to the website and use text notifications for placing orders from now on.
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4 years ago, Gio_momma
Doesn’t record purchases to your account
I’ve used the app to make purchases previously and had good luck. I made a purchase a couple days ago with the app...and realized as soon as my email showed up a few seconds later that I hadn’t selected “store pickup”. I tried to find the order in the app and it wasn’t there. I then ordered another (identical) item less than 5 minutes later and selected “store pickup”. That order appeared immediately in my account, while the original order is still not in my account. I was unable to cancel the first order because I could never find a record of it in my account. It’s been delivered already but it’s still not in my account. This is more than maddening and I will never use this app again if this isn’t fixed. I made a small mistake, but to be unable to fix it or cancel it in any way makes the app not worth it. Same phone, same app, both purchased with Apple Pay (which is very convenient), less than five minutes apart. One purchase is recorded and one purchase isn’t.
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2 years ago, Payaso de Diablo
Works well… Most of the time
The app works well most of the time. Occasionally the app will have to be closed down and re-opened in order to resolve some operations issues (I.E. Search bar won’t accept input, store select doesn’t always change, etc). Also not all orders are found or saved in recent orders despite being purchased through the app and picked up at the store. The items do, however show up on occasion when purchasing another item as a “purchase again” option.
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4 years ago, ZeldasAwakening
App is killing my iPhone battery in iOS 14
This app is destroying my battery life since upgrading to iOS 14 and iOS 14.0.1. Today it has consumed 71% of my battery life and that is almost entirely while in the background as it never stops accessing my precise location. I'll bump the app back up to 4 stars or better once it stops running constantly in the background especially for location info pulling. Force quitting it does stop the activity but if like today I forget or I'm too busy it drains my phone way too much.
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4 years ago, Sushil04
Good but not up to date system
It’s fairly good app. I miss not being able to zoom on product images, specially when using smartphones where the screen size is already so small. Most importantly it seems that the system in the store is not as up to date as app. So for example, if you’ve made changes for pickup person of your product, it is reflected on the app and website but their own store system doesn’t reflect changes immediately. It’s more of store system lag than the app itself but figured they should run in sync.
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3 years ago, Eribo
Add more filters
You should really add more filters when browsing products otherwise it’s kind of a waste of time. I don’t care that most of your stuff is sold out especially if I can’t sign up for a product restock notification. Please include a filter that excludes out of stock products. I mean really - if the product is sold out and clearanced out it really doesn’t need to be included in the search results. Also when shopping for washer/dryer sets it would be great to FILTER out any applicants that are gas since I don’t need. It’s a bit overwhelming to browse/search your site when you don’t have better filters.
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3 years ago, macrossfan
I'll change my review when the app gets better...
Usually, this app is my go to and has never failed me... until now. Trying to do last second Christmas shopping. I understand there will be congestion and various bugs, especially with the recent iOS 14.3 update... but, I'm trying to checkout, and it's telling me to change the delivery options for an item that I didn't even select and I can't complete the checkout process. I try to select change delivery option, but I'm taken back to the shopping cart for an non-ending revolving door. Seems a little strange and I hope no one else is experiencing this little SNAFU... I hope I don't have to reinstall the app.
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2 years ago, Ghormeh_Sabzi
Check out doesn’t work any more - UPDATE
I don’t know what they did but I can’t check out anymore. I’ve tried logging in and out and reinstalling and it doesn’t help. I can do everything else right up until the last step, then the app gets stuck. I’m forced to use the mobile site for now. Bad experience Update - I finally found out what the issue is. If you have the accessibility option for reduced motion on, this app will not work any time a keyboard is required. Annoying that they force you to turn it off but it’s possible to get the app working.
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5 years ago, Dk901
I really don’t understand your app and your store when it comes to payment I pay my payment in the store in cash. Yes I understand the business days. But it really does not need to take 2 weeks to update payments history.... saying that I owe money in the “store” but the app is saying different even if you check your balance in the store it’s wrong vs the app. I don’t understand. Now why is it sooooo hard to find my payment history or payment on the app I think you should upgrade your app when it comes to organization and payments. It’s so hard to find things plz make changes I’m pretty sure I’m not the only one with this problem
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