I want to say that I’ve been a best western reward member for a long time I have stayed in different best western hotels, especially siesta keys in Sarasota’ Some places where you stay people are different. I guess it’s franchise and they don’t give points like they used to best western has changed a lot and people are moving to other industries, hotel industries, Marriott, the Hilton. I just feel that we should give more to our veterans I am an army veteran and of course I do have AAA but I feel that, bestwestern should promote more veterans discounts. Word of mouth is great recommendation passed by by others, and I feel that every best western hotel should at least give 20 to 25 discounts for veterans I like the old way 20 years ago I got more points for my money than now that everything is going up Blessings to all and I also feel that are the bestwestern staff’ should recognize bestwestern reward members and treated with more respect!!! prices are going up everywhere and I also feel that maybe you guys should charge a monthly stay for those who feels like staying a long time at the hotel!!!
I am a district manager and I travel quite a bit. I have stayed in many hotels and paid many different prices for rooms and I have to say I always get a great room at a great price and best Western plus is definitely one of my favorites different amenities at each one I never know if I’m getting, an omelette for breakfast at one of their omelette bars or if I am going to be able to enjoy a drink on the house every night that I stay It’s nice coming back after a long day and finding that my room has been cleaned and even the mess I left with my clothes and make up. I have been organized very neatly and I truly appreciate it. I wouldn’t stay anywhere else.
First the good….We stayed at the Best Western in Saint John New Brunswick Canada at 55 Majors Brook Drive. The room was excellent as well as the people who work there. They were very friendly and accommodating, even checking on us to see if we needed anything. Now the bad….We stayed at the Best Western in Augusta ME at 110 Community Drive and the room was small, the tub didn’t drain, and at 2 in the morning someone in a car starts playing loud music that woke me up. The overnight clerk named John was very nice. The worst part of the stay was due to a woman named Jessi who tried to “double” charge me. She swiped one credit card but said it didn’t work and the asked if she can use the one I reserved the room with that was on file, which she did. Then I get notified by both of my credit card companies that both charges were charged to my account. When I confronted Jessi she denied she charged the first card. In my opinion she was try to steal the money from the first charge. Don’t ever go to the Best Western the Augusta Civic Center in Maine.
From a Platinum Member - I’ve had this app for a number of years. It consistently rejects my attempts to login from mobile devices and I have to go through the hassle of resetting my password. I just did this again, May 2019. I inevitably have to end up calling best western to make the reservation which is OK because the rates are generally less over the phone and they are on the website. The only way I can get into my account reliably is through my web browser. And lastly, the app is “portrait only“ which stinks on my iPad. How tough can this be in 2019? Update: July 2019 - After numerous attempts through Customer Service, who are always very apologetic, to “reset my password” I can only access my account my account a short period of time before it no longer works. They suggested using my membership number, which is not exactly in the front row of my fading brain cells, but to no avail. I still have to phone the reservations number to get a room. Maybe they feel it adds a nostalgic personal touch. I hate to credit them with one star when my experience has been more like one candle.
Be sure to read the “What You Need To Know Before You Go” section on the individual hotel website. I didn’t read this section (my fault) and found out upon arrival that local residents upon arrival have to put down a $500 CASH deposit on the the room. I was traveling with my 83 year old mother and had to leave and go to the bank to get the cash as the manager told the desk clerk my sister, who was also traveling with us, couldn’t take the reservation under her name as she does live out of state, and we were just passing through after I had picked them up to begin a vacation. I suggested to the desk clerk that BW could easily have flagged my reservation as I put in my local address so their locals $500 CASH DEPOSIT policy would pop up prior to finalizing the payment. The suggestion was met with silence. I asked if this was the first time this had ever come up, and she said it happens all the time. I guess I’m not the only one who doesn’t read the fine print. I won’t be staying at Best Westerns anymore!
Run Far Away from this chain! I booked a room with water view but when I checked in it was not a water view. It was at best a partial water view. We booked for four people but the room barely could accommodate 2 people. I complained to the front desk manager but he was outright rude, inconsiderate and felt threatened. He gave us no option other than leaving the property within 30 mins of checking in as we were afraid for our lives. I called Best Western support the next day and they literally sided with the manager and said they cannot refund. In their words “you can pursue whatever you want twe cannot refund”. I wonder what’s the point in booking through you? I get that these people are powerful and normal people like us cannot even touch them in anyway. I never had this experience in any other place or hotel chain. It was my second time staying with them and I’m out of their chain. Staying with Best Western is at your own risk!
Comfortable & Friendly service & wonderful breakfast.
We are traveling to Yosemite National park stayed at Yreka & Visalia Best Western. Very impressed with the price, rooms & service & continental breakfast served eggs, sausage, biscuits & gravy, plus pancakes etc. Super convenient & really good. Noticed lots of workers staying & I know why very good service & quiet area. Again nice accommodations & reasonable price. We stayed 2 nights in Visalia, need to give a big shout out to Amanda who ran the breakfast area, she was a wealth of knowledge to the 3 parks we were going to. They served fresh baked muffins and she gave us great insight to the trails & things to see at all 3 parks. We had never stayed at Best Western before we are going to always check them first now.
We spent the night of May 26th (in room 324) at the Park City, UT BW Plus. It was a real pleasure. I would have gladly stayed several more nights, but would have missed my ride :D. The entire team at this hotel were outstanding: friendly, helpful, and professional. Our room was beautiful, very clean, with great bedding, and super quiet. The breakfast was delicious, and the coffee was excellent. I gave this hotel a five star review on TripAdvisor, but I think it was really worth ten stars. Thank you for a wonderful last night on our road trip home. Congratulations on a most excellent team!
Login worked once the first time I set it up, but has not let me log in since. System says invalid password. I set PW reset request and never got and email link until the second day. I finally reset the password back to original m; and guess what? Cannot reuse old pass word-REALLY? System will let you locate a property to reserve room but will not let you login to get points and price. However, when you abandon the search it’s real quick to send email letting you know to complete your reservation. To get login support you have to fill out an online form with your email in order to get a reply. I can’t get anyone to answer the phone. Even though the reservation recognizes my email and contacts me five minutes after abandoning search, Customer Service has not contacted me in over two days.
I have given this App one star because 0 isn’t available. Over several attempts and several years and being almost a strictly Best Western Customer I cannot understand why they cannot develop an App that actually works. You may easily search for hotels but most of the time all the steps never complete and you will end up using a web browser and having to start from scratch or even call the hotel out of sheer frustration. I travel quite often with a Pet and find that even though you find rooms that say Pet Friendly when using this App it doesn’t confirm that is the room you are booked into - now, using a web browser it will!!! Today just switching pages it repeatedly made me start over and sign in. Save yourself the same frustration that I have and just delete it.
Place is a rip off. Left cash deposit to which they went and reviewed the room before giving back my cash. No problems in fact the guy brought down a sweatshirt I had forgot hanging up on MY HANGER for me and gave me back my deposit. 2 hours later they’ve dinged my card $30 and said 3 hangers are missing. They have cameras everywhere and I suggested they check cameras and he refuses. I brought my cloths up on a cart hanging from my hangers. Don’t TRUST THIS PLACE, total scammers. I’m contacted my card, the BBB and the ATTORNEY GENERAL
Been using Best Western hotels for my travelling for the last 10 or so years, and for the most part, the hotels are satifactory and reasonably priced. But the app needs work. The last time I tried to log on to book rooms, the app said my password was incorrect despite using the same password for years. Had to reset it. And it would be nice if the app allowed you to add your reservation to your calender (the Holiday Inn app does). Finally, and this is an issue I have with almost all apps, when typing in your password, the QWERTY keyboard displays and I cannot switch it to a Dyvork keyboard which is the keyboard I use. Why not?
Despite poor ratings I decided to set up the B/W app since I occasionally stay at a Best Western. After opening the app it shows an I have the option to use facial recognition on my iPhone but I can’t activate that option (even after signing into the account manually then going to account options & settings). I called customer service to no avail. C/S said I have a “touch” fingerprint option to sign-in but that option is nowhere to be found. Other reviewer‘s are correct, this app doesn’t work well despite my patience and calling customer service before writing something negative.
It’s fastest to just call them. The app has bugs. 1) It doesn’t show the current reservations properly in that the tabs for “past”, “upcoming” and “cancelled” do not show on the second reservation, and this can only be reset by killing the app (sometimes even that doesn’t work). 2) It has a “Done” button that you’d think you tap when you’re done filling in the reservation details, but nooo, you have to scroll all the way down the page and tap “make reservation”. 3) It forgets my password — I have to reset it way more frequently than for other apps (maybe that’s a feature?). 4) I can’t see points as prices (even if I click “use points”) — and can’t see what points I need to get, per room, only prices in dollars.
Great room! The rooms were clean, the rooms are very updated, and they offer great breakfast options. The staff was very accommodating when we ended being there durning a winter storm. The interstate had closed and we had to spend an extra night. They kept us updated and informed us of any changes in the weather. They were kind enough to explain the Best Western rewards. They just happened to have a special right now if you stay two nights you get a third night free!
This was one of the nicest rooms my entire trip it had a full kitchen sitting area the beds were so comfortable. I highly recommend the king suite the prices are great. Breakfast was mediocre they had a cool coffee maker made a bunch of different fancy coffees, which was really cool. I know several people complained about the service and their reviews, but I had no issues. They were very nice and if they’re not at the front desk, all you have to do is ring the bell and they come out.
I am never disappointed when I stay at the Best Western in Tigard Oregon. The room is always clean and well equipped with everything I need. I stay there often and make a request for a specific room if it is available. My request is always accommodated. The staff are friendly and make every effort to provide a pleasant stay. I especially would like to give kudos to the breakfast staff. I usually see the same ones there each time and they are very welcoming.
My husband and I stayed here on occasions and more recently several days in a row because our truck gave up the ghost and had to be repaired. Everyone that is employed here has been very helpful in our stay. Our stays were often on a day to day basis and when we knew, they knew. They have been very understanding, so understanding! Not every BW is like this, they have a great customer service know how. We are still here, today and hope we will get our truck back soon.
My sister and I were fortunate enough to find the most helpful associate, Kamir. He was courteous, helpful with the hotel reservation mix up and generous in helping us get settled. He even offered us a glass of wine as we were so frazzled. Gave us great restaurant tips as well. We had an excellent quiet room in Milan within walking distance of the train station and enjoyed the wonderful free breakfast. Our stay could not have gone better, thanks to Kamir.
After resetting my password, thinking I had lost my account, as a BW employee and Rewards member frankly it was so disappointing to see that I was logged out of my account on the app. The CSR did not care to fix the issue, blamed the developer (Best Western International) and ended up not resolving anything for a long-time customer and employee of the brand. How do I recommend a hotel brand when I cannot trust in it myself? It is disappointing beyond regard that a phoe application does not let me login to my own account even after changing password information. TLDR; I wish there was a 0 star rating, because this application does not work at all and the brand looks terrible because of it.
I like best western hotels, but being a truck driver, sometimes plans change and you gotta find somewhere to sleep. I’m in a regular cab truck , traveling all over the place. So sleeping in the truck isn’t an option. I’ve noticed there is no option to “filter” hotels by truck parking. Which is pretty inconvenient. I don’t have time to log into the app and click every hotel to see if they have truck parking or not. So I usually end up going with choice or even Wyndham. I hope someone can fix this issue and make it easier to search for hotels 😬
Very satisfied with the property and best western.
I’m very satisfied with the properties that have gone the extra mile for my wife and I, and we are also very happy with the loyalty program that best western provided, I think the concept is really helpful for many customers more so like my wife and I, she is going through health issues and we could really save every penny in our situation. Thankyou best western…
Actual customer reviews are important to me as an older lady who travels alone. I can only see a star rating within this app and was recently forced to use a few other apps/sites to read recent reviews of best western properties. I just completed a survey for a stay so I know this information is collected. It seems rather shady to not share it. I can’t tell anything from a star rating and believe if you aren’t open about sharing actual customer experiences there must be something to hide 🙈
First time user. App kept timing out after I made my reservation. I checked my account and reservations and nothing was listed so I tried again since it said “session timeout” when I was trying to submit additional emails to send my itinerary to. It’s slow on the uptake. After a few minutes, the registration “took” and I had 3 of them. Experience could be better. There should be an additional blurb about waiting for your reservation to appear in your account.
Recently I redeemed points for a free night, the points are gone and I was charged for the night and charged twice. I just tried to use a gift card, second gift card I tried to use first at the hotel, and second just now on the app. Looking over records and receipts it appears I did not get credit for either gift card. The hotel rooms have been fine even though very overpriced. Especially considering that the chair in the room has had a broken leg for months now. But the staff needs more training on how to conduct a transaction and listening to what the customer is saying when they talk. I don’t know her name, but the one with the cool pink hair seems to be the only one who can conduct a transaction at the desk. Others are getting better, I will kind of miss this hotel when I move away from here.
The app is so easy to use. I work for Best Western in Isanti, MN & when I sign guests up for rewards, I always encourage them to use the app. I always let them know of how easy it is to book with no extra fees that 3rd parties require. I tell them how their points will never expire & how there are always good promotions to offer! My success rates with guests signing up is about 95% solely because of the app suggestions!
Thank you Best Western Plus at Cascade Locks. I’m enjoying my stay at this beautiful hotel next to Columbia River. It’s my second time at this particular hotel and I love it specially because the staff is very friendly and helpful, a very quiet place. Special thank you to Mireya for helping to become a BWP MEMBER, I really appreciate it. Rest assured that I will be back to stay at this beautiful quiet hotel. Great customer service. Thank you. 🥰😍
Mina is an amazing asset to your company, her customer service skills are impeccable! With all the things going on in the world she has maintained a great attitude! She’s willing to go above and beyond to make sure all her customers are happy. I could stay anywhere in Billings but I choose here because of her attention to details and personality! If she’s not a manager she needs to be one or she needs a huge raise!
I came here for Christmas and new years Me and my kids love the service here also the breakfast is good and fresh. Rooms are clean and always smelling new and nothin about this hotel says that they don’t stand on business. From the lobby to the rooms it’s just a vibe here thanks best western. I also advise you all to become a member, have a good day everyone it’s definitely worth staying here.
I opened the app today (July 17) & an error message popped saying saying that the network I’m on wasn’t trusted, then the app crashed. I was using cellular data at the time. When I got home and on my home WiFi, I tried opening the app, got the same message, & the app crashed again. When it’s functional, the app works great—making & checking reservations, etc. Hope it gets fixed soon.
I can’t give this a very high rating. The idea I have to jump through 14 hoops during the installation was disappointing. I’m 71 and the last computer science class was in 1983. I’ve had a total of about a week on a new iPhone 15 made for a challenging experience. Wasted the better part of 2 days trying to load your app. I’m trying to spend MONEY with your firm. Which, I believe is your goal to get me to do. This experience is enough to make me go to someone else. How about a friggin help line for us folks that haven’t grown up using this equipment. Frustrated in Titletown.
Good morning! I was booking a hotel in page for my family and booked Best Western Plus thinking it was a good place to stay. Turns out the pool is outside and we are going during a cold time of the year so we won’t be able to use it. I accidentally hit the prepay button and now I’m stuck having to stay here! I do t even know if my family will be going to Page as my husband is still getting the time off from work! Really disappointing! I was so looking forward to traveling to Page now all I can hear is my little one’s complaining about not being able to swim.
The facility at BW Cline Iowa is much more updated and welcoming than many of the other BW locations we have used in past when traveling I80. The facility is much more clean and friendly. Much better than the BW’s around the Council Bluffs corridor. Our room was very clean and housekeeper Lidia had it sparkling upon arrival. This was our 2nd time stay and on our list to use in the future when traveling back and forth from Illinois to Colorado. 👏
This establishment has undergone many upgrades. It has always had the most fantastic staff and Management, they’re always going over and beyond to provide for their guests. The new upgrades are amazing. It always makes one feel as if it’s home away from home, and the Staff and Management make you feel so welcome, as if your family.
I am surprised that developers are not able to share the session information across the tabs. The app makes me log in for new tabs. For example, you click on reward you have to relogin. You click on account profile - login again. I am surprised that their main use case - search for a hotel and fill in information has so many bugs This app is so bad. But what is surprising is that it’s bad for things you would assume are easy for 2023. Either an intern works on this app or the backend is too complex and needs to be thrown away.
When we arrived we received our room on the car port side but I asked to move to the bay side and was able to get a beautiful room with a view of the famous rock and the bay and ocean. The weather was great the staff especially Shelby at the front desk. The free breakfast really good and a changing menu daily. Just a really great stay! Highly recommended!
Best Western Platinum Member. As many have noted the log in problems with this ap are impossible to deal with. Even if you manage to get logged in with a temporary password it’s not possible to then change your password. Nothing on this ap works!!! I got logged in and was trying to make a reservation and several fields like country, state etc wouldn’t populate and in the end the process completely failed because a field that I couldn’t even find (first name) had a value that was too long! Really, REALLY! This ap is no longer on my phone.
The staff downgraded my room to be in the motel section not the other side which I reside every time. They have their preference to give good room to certain people does that matter your reservations or membership which should shown in your system for new or old staff . The check in process become horrible . I just need to highlight how my experience with the hotel is going down . It was the only hotel I book her in Austin and we're have a good staff
Got the app while on a road trip. With the promotion $25 coupon for each stay. Looking up hotels was easy enough, but traveling with a pet needed to call hotels. Could NOT call from the app, frustrating. Logging into the app is worse. I have had to reset my password every time I try to use the app. So just been using as guest, find hotel to stay at, try to remember the phone #, call the hotel. When we get to the hotel add our rewards #. Very frustrating for an app that should make things easier
It’s been several weeks since the app worked. I was using it weekly to book rooms for work travel. Last couple of months I’ve had to go to the particular hotel’s website to book. Not as convenient as the app . But it works and the app doesn’t.
I found that the app would not allow me to log in a few weeks ago, so called BW call center and spent 30 minutes talking with a very nice person who made sure my email address, home address, contact info, and password we’re all updated. Have tried to use twice since then and it will not accept the updated — or past — passwords and is not sending a password help message to my confirmed email address. Very disappointed that an organization as reputable and large as BW would have such a unusable app.
I was stranded by the airlines in at Louis for 2 days and had the good fortune of landing at your airport north location. I travel a lot for work and have seen and interacted with many hotel staff members and have to say that shawna Moore and her staff at this location are by far the most pleasant and helpful group I’ve come across in a long time.
My favorite hotel! Absolutely the best place to stay, their staff is awesome, always helpful and caring. The atmosphere is so nice and welcoming, calms my soul as soon as I walk through the doors! I can’t say enough great things about this beautiful place, you most definitely should check this place out for yourselves!
We stayed at the Best Western Inn of Nacogdoches for three nights. The room was spacious and everything was very clean. The price was really reasonable for the room with two double beds. The staff was very friendly as well and helpful. The free breakfast was good too! It’s a great place to stay with a nice peaceful vibe. I would recommend it to anyone.
No matter what I do I have to relog into my account every time I close the app even though remember me is selected. Also there is no way to look up any information about your stays (past or future). I guess there is but it doesn’t work. Anytime you select a stay it just loads until it times out. Practically worthless app. I have restarted and redownloaded it on several devices and it doesn’t work on any. If an useable app factors into your decision on what hotel chain to stay in stay away from BW.
Over all was good just a couple things could be better 1 the hallways and lobby were extremely HOT. 2- the pool was freezing cold and 3. There was no toilet paper in the bathroom out by the pool and I had to go find someone to get it for my husband cause he was stuck. lol but the rooms are oozy and great breakfast we will continue to use Bestwestern it’s always dependable!!!
Great place to stay , friendly staff members . Clean rooms comfy and so far I have not had any issues. I Hope best western continues to provide great hospitality and wonderful customer service unlike other places unfortunately have not provided this kind of service. Keep up the good work best western
I love how Best Western is pet friendly & has great staff & clean rooms. Also your website & app work well. I have a feature request, and that is an option to request a pet friendly room when using the app or website to make a reservation. After I make my reservations, I always call to make sure that a pet friendly room is available. Today, the staff told me they’ve had to send people to other locations in the past when they’ve run out of pet friendly rooms. Please let me see if rooms are available and make that request right in-app.
It worked fine for a while, did my bookings and everything in there. However some things don’t work,face recognition worked but then asked me for my password. Stated it wasn’t correct but face recognition unlocked the app? Tried to reset password and nothing in my email for 2 days until I actually went to the website to reset. Password is reset but doesn’t get me into the app…oh well.
Much as I love Best Western, this app will NEVER get more than one star until it a) allows you to dictate more than two words in a review without having to hit the microphone again; b) works with the iPhone so that it can remember your password; and c) if you sign in and go to booking screen then want to GO BACK to check something else on the app, it will let you go back to e.g., look at your points or where you stayed rather than requiring you to close the app and yes have to completely re-sign in again.
It is time to go with Best Western To Go!® Search any of our 18 brands located in over 100 countries worldwide. Easily book your stay, review upcoming or past reservations and view the details of your Best Western Rewards account. BOOK YOUR NEXT TRIP From business to a weekend getaways, plan your next trip. Search by city, country or nearby attraction. Traveling with a pet, or need an EV Charging Station? Easily filter your results to find the hotel that matches your needs. A few simple clicks will have you finding a hotel and the perfect room for your next trip. MANAGE YOUR TRAVEL View any upcoming stays, or retrieve past reservations. Enjoy a hotel? Easily book another stay with a few simple clicks. BEST WESTERN REWARDS Our award winning loyalty program offers; • BWR® Exclusive Rates • Worldwide Free Night Redemption • Points Never Expire • Status Match….No Catch® • Rich Rewards & Incentives Not yet a member, you can join on the app, it is free to join. With the Best Western to Go! app, you can: - Search and book reservations for any Best Western hotel worldwide - Find nearby restaurants, attractions, transportation and more - Easily enroll in Best Western Rewards, a top three industry loyalty program - Access and manage your Best Western Rewards® account - Check existing reservations - Share your travel plans before, during and after your trip - Available in English, French, German, Italian, and Spanish Follow @TheBestWestern for travel information and become a fan of Best Western Facebook.
