Booking.com: Hotels & Travel

Travel
Rating
4.8 (835.5K)
Size
261.5 MB
Age rating
4+
Current version
47.1
Price
Free
Seller
Booking.com
Last update
2 months ago
Version OS
15.1 or later
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User Reviews for Booking.com: Hotels & Travel

4.78 out of 5
835.5K Ratings
2 months ago, Melvin B. Reynolds
Awesome Stay in Fort Lauderdale Florida
We had an awesome stay at the Best Western I-95. The hotel staff were all professional, always providing excellent customer service. When we check in, there was a problem with the pre-charges, which I paid before I arrived, showing a charge on my checking account, but not in their computer. Thanks to the General Mgr,Teji, who took care of the problem quickly the next day. The 3rd floor room that we were assigned had a broken refrigerator, and the TV had no cable signal. Naika, the front desk night clerk, quickly reassigned of to a better room on the 1st floor with no problems. The breakfast bar was excellent, and was kept fully stocked daily by Lina, the breakfast hostess. I would also like to recognize Mary, front desk day clerk for her smile, and great attitude in providing excellent customer service during our entire stay, truly they all work together as a team, providing customer service well beyond my expectations. This was my first time in Fort Lauderdale, and because of them , we will make this our hotel of choice every time we visit this great city in the future.
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2 weeks ago, Alexis Whatley
Customer Service is trash and they charge insane fees!
I booked a trip to Kentucky and I paid $175 for my room. I got there the hotel had no running hot water due to storm and I was not informed before hand nor my my arrival. Then there was a security issue with the hotel with them just giving out room keys! I spoke with the front desk clerk who said I had to go through booking for a refund. Contacted booking and it took them days to respond back to be then when they did they said they couldn’t help me, then said they were unable to contact the property. So after a week I contacted the property myself and spoke to a manager who had no problem issuing a refund and that they were never contacted by booking!!! I also received a $120 fee for international phone charges from booking! Weird because I never called their international line!! Come to find out when you can’t reach a US person they automatically transfer internationally without telling you!!! I told them I spoke with the hotel and they never said anything!! They just gave me a $33 refund on the house to use with them!! I will never book with these people again. Customer service is trash! The people who work here have no idea what they are doing. Everytime I spoke with someone they told me something different from the last person and they lie!! Use Priceline!!! Do not use booking!!! It’s been over a month and I still can’t contact these folks!!
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3 months ago, ANB33333Fool
My app is not secure
I had the same woman kick me out of a hotel in Conway and Branson because I reported a glitch in the app. I am not sure why the hotel owner would be upset about that since I was being honest and was actually saving him money. But that woman stole the money I had on a prepaid card that I had to go get after she alleged my debit card and Cash App did not work even though my bank clearly shows that I paid. I contacted Booking for a refund and heard nothing back. I am a Beta Tester, so I was doing exactly as I am supposed to do, but I am not sure how that woman knew I reported a glitch unless she had access to the app itself or was able to get access using fake WiFi. The night clerk had her son in the lobby playing Roblox. She was the one who told me my card didn’t work and insisted I go get a $100 preps card. Now I am sure that she didn’t use my money for herself, right? But I am really confused why a hotel owner would kick me out when I reported a glitch on how people can use the app to steal nights without paying. And since the two hotels I stayed at are not connected in any way, I don’t understand why they would have the same woman kick me out five hours down the road. Booking has yet to respond to my complaint. But I had a 105 fever and the flu and had to drive myself home after my bank card was locked and numerous hotel rooms were charged.
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3 years ago, GajSuntra
Booking is a fraud
My parents made a reservation at a hotel in Winchester, England, then cancelled on time to not get charged, per the terms of the reservation. They received an email confirming it was cancelled and that no charge will be made. To their surprise, one week after the cancellation they got charged the full amount of €240 a night. Then the nightmare began. Calling booking customer was a horrendous experience. Every person picking up the call would tell us a different story. They would say they did not charged it, or that it corresponded to another reservation (which it didn’t), or they would acknowledge it was a mistake and that they had to wait. We also called the hotel which confirmed that on their end they never charged us and therefore it had been Booking making the charge. After one month of about 17 calls with Booking customer service and sending bank documents to proof that the reservation had been charged to their bank account, finally my parents bank was able to present a complaint to Visa, providing all the documents, and they received the refund that Booking would deny them over and over again. This was an absolute fraud on the part of Booking and my family members and myself will never use this app again, period. There are lot of people in travel forums sharing similar experiences. Bye bye Booking.
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3 months ago, Lina LovingAK
Treat you like royalty
Everything about this place is perfection. This is what it must feel like to be rich. The staff was incredibly supportive and accommodating. They immediately learned my name and greeted me everytime I came and went. They were interested in making sure my trip to Cambodia was memorable and took care of every detail without being intrusive. They were helpful without being pushy. Lina, the manager, spent an enormous amount of time making sure I had wifi on my phone and never made it feel like the inconvenience it was. The room was immaculate, spacious, and beautiful. Mr. Kim took care of every detail and followed up to make sure I was satisfied. As a solo traveler I felt completely safe and comfortable and loved the convenient location of this hotel. My only complaint was the noise from the market two blocks away, but the bed was so comfortable I didn’t have any problems falling asleep. Also, they provided ear plugs i didn’t need. The food and drinks were also surprisingly delicious and affordable. Staying in this hotel was my favorite part of a three country trip.
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4 months ago, Sredman92
Horrible people and website
me and my husband went to gatlinburg TN for a getaway and wanted to stay an extra couple of nights but wanted to get a cabin and I found one and booked it over the phone from their website, so we drove all the way to it.. payment declines, called them and they said the reason it declined was because my information wasn’t matching up (meaning my last name on my debit card was different than my new last name) I knew this and advised them that I was recently married and was in the process of changing everything to match my new last name!!! and I answered all their questions correctly even asked me to send a picture of me and my DL (which I did) had me on hold for a long time and then had the audacity to tell me that I cannot rent the cabin or any other place from them as I have been banned from ever booking with them in the future.. I even told them I could send my marriage license to prove I am who I say I am!! They went to the next extreme!! They refused to listen to me!! they straight up blacklisted me over the fact that my last name on my debit card was different than my new last name!!! Are you kidding me!??! Shame on you for ruining my families getaway! that was the first time I used you and apparently the last time!!! It was supposed to be a simple process. Worse booking place ever.
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4 months ago, CourtneySchwenck
Loved my stay here
OK, seriously the owner, Maclir goes above and beyond. You can tell he really wants his guests to have a good experience and is passionate about his place. First off, he reached out to me before I arrived and offered to come pick me up from the ferry for a small fee. I have NEVER had anyone from a hostel do this. This was way better than getting a taxi and he popped out of no where at the pier it was so welcoming and honestly set the tone for how amazing my experience was in this island. As soon as we arrived to the home stay he gave me a run down about the island. Which beaches to go, where to eat and what there is to do. Again, goes above and beyond. I ended up having to move to a new location since he was fully booked and I wanted to stay longer which I was a little sad about but he even helped me move my stuff to my new place. Like I said he’s a really good guy and willing to always help out his guests. The rooms were cute, he definitely keeps up with them and even makes your bed for you which I appreciated. I was amazing at how on point he is!
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1 year ago, ibigjim
The Good the Bad and the Ugly …stayed here 4 nites july 2023
The good… location is great. Right next to underground Glouchester Road tube station. Close to many restaurants and markets. Room had safe and mini-frig. Nice big towels .The Bad…. Very small TV. Small room. Unable to open two suitcases at the same time. Bathroom very small especially the corner shower. Very difficult to even turn around in. Breakfast not included but if your willing to pay 16 pounds u can get cold food in a buffet in the basement….nothing even came close being warm or hot…..dinner was not an option since they discontinued it totally before our arrival….the bar, this is a great one…the bar is only open thuraday, friday, and saturday from 5 to 9…thats it but i can understand why….its the worst looking small unfriendly uninviting bar i have ever seen. Went by it all three days and never saw anyone in it…..seriously why waste your time. NOW THE UGLY Our room did not look like any of the pictures on their web site. We had 4 steep stairs to climb into the bathroom. Not very much fun in the middle of the night when you have to use the facilities. Then come back down the same very steep stairs…. Not cool when you have walking issues and stability issues and your 77 years old. Would we ever stay here again …that would be a big fat NEVER AGAIN
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10 months ago, Emily M-M
Lovely stay in heart of Florence
The location of this building is wonderful. It is right in the middle of the city and we were able to walk easily to area attractions and to explore the city. There is a great cafe in the square to the left and we also walked to and from to train station ( about 20 minutes with luggage on cobblestone, not fun but very doable. FYI, Cabs are hard to come by in Florence) the building itself is beautiful, it’s a historical residence, not a hotel or airbnb. It’s probably not what you are used to staying in but it certainly provided a new experience to our trip. It’s like being brought back through time. There are modern upgrades to rooms and bathrooms. The AC worked great. The bed was very comfy. The staff is wonderful and I was able to communicate with Chiara on WhatsApp my entire stay when I needed assistance. There are two flights of stone steps to get to the rooms on first floor. But Fabrizio helped us with our luggage when we checked in. We had a lovely patio off our room where we enjoyed wine and the view our the building itself. We plan on returning to Florence again and we absolutely consider another stay here.
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4 months ago, Erica/JR
Best hotel and unparallel hospitality
My partner and I stayed at Caldera premium villas for 6 days/5 nights. We checked-in almost midnight on the first day. It has been a long day for us due to our flight being delayed from Athens for 4hrs. We were met by a staff in the drop off location and carried our large luggages all the way down to the hotel. We weren't really happy with the room given to us simply because it's all the way down and there's alot of stairs to maneuver and my partner's knees were acting up and bothering her. We talked to Karla in the reception the following morning to see if she can transfer us in a higher room. We are even ready to downgrade to a room without a hot tub which we booked. Karla was so understanding and helped us transfer to a room with the same category. We really enjoyed our stay in this hotel. The location is perfect with the magnificent view of the caldera and just a walk away from all the restaurants and shops in Oia. All the hotel staff are very accomodating and friendly. Overall rating on this vacation: EXTRAORDINARY!
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12 months ago, Booking never again
Stay away from Booking
They just want your money. I arrived at the La Brea In hotel in Los Angeles and decided to make a reservation for two days, which would be the period we would be there to see the park. I checked in and went to the room with my family and when I got there I realized that the room was not clean after being used by the last guest, I went back to the reception with the photos of the situation in which the room was and asked them to change me for a clean room, the very rude Chinese gentleman who checked me in said he couldn't move me and the previous guest had only used the room to take a shower (this was unbelievable), and I asked him to cancel my stay that I was going to look for another hotel, he said he couldn't because I had booked through Booking, when I contacted Booking she wanted to deduct from me the value of one night since I had just arrived, I explained the whole situation to the Booking attendant and I realized that Booking transfers the responsibility to the hotel and the hotel transfers it to Booking and nobody solves anything. I sent several messages to Booking and I also have photos of the dirty bathtub with the soap open in the bathtub, the litter bins full of dirty toilet paper, in short, a very unpleasant situation that I had never experienced before!
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2 years ago, Pro_dinko
DO NOT BOOK WITH BOOKING (ONE YEAR NO REFUND)
Update Developer response: the website you gave is for booking FLIGHTS!! Didn’t even give a proper communication channel. THEY SCAM CUSTOMERS. THEY FORCED A CANCLE? GOOD LUCK GETTING A REFUND. Look at the developer response. They provide NO EMAIL OR PHONE NUMBER. If they did it would be from INDIA and they will say “SORRY” that’s it. They will laugh as they took 800 dollars from you booking a flight that they canceled. I received emails about booking canceled flights to my last destination, so this forced my hand to cancel my remaining flights since they couldn’t find me connecting flights anymore. Booking inc has gave me wrong confirmation numbers, gave wrong phone numbers, and Hang up the phone each time I have called. Singapore airlines tried hard to process my refund. They needed phone number from booking (which booking was unable to provide), they needed email address which they gave me incorrect one. Ultimately booking stopped giving me updates on the refund status. The money is gone, since it first has to reach Booking inc hands before, so if Booking inc doesn’t report it to me it’s their money. Highly unethical. I tried to escalate the case and they didn’t give me a supervisor. You will get a guy from India, so their wage vs your time it’s profitable to keep your ticket money.
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2 years ago, fcbsdukes
Reservations not accurate on arrival
Apparently according to the hotels they never received all the information for my rooms. First one had been confirmed on the way 3 times. Worked out in the end. The second had nothing correct & blamed this booking site. I’ve allergies ruined the evening & we didn’t stay an extra day because nobody cared. They made it seem like they jumped through hoops to make me comfortable They did not I’m allergic to down removing it doesn’t remove all the presence of down Zyrtec & epipens later I was still not well the next am. At first they had 2 King rooms on different floors I booked 2double bed rooms next to or near each other Traveling with elderly parents. Then said we’re going to get you 2 new rooms I was waiting in the courtyard we put our stuff back in the car It took way too long. Went to dinner & found out on our return they just removed the down bedding. No manager. Nobody cared. And I reserved with breakfast & had it printed out. They wouldn’t look & said they didn’t have it down. What a nightmare. Double Tree in Gainesville. We would have stayed another night there. Next time we’ll choose a different hotel directly.
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1 year ago, allnicknamestakenwth1
My first option for rooming
I have used booking for about a year now and I must say if your aren't using it you should be. I like to get out of town sometimes at a last minute notice and booking always comes through clutch with better rates than I can even find on the actual hotel websites. On the trips I do plan its great because I can use the pay at hotel option and save money how I want until I arrive for check in. Once you start reserving you almost immediately get genius discounts on your rates, like we know how airbnb and hotel prices are, who does that like discounts. I recently did have an issue where I was looking over rooms at a hotel I booked in case I wanted to upgrade and accidentally spent $600 on a room.. Booking customer service helped me square it away so I can get a full refund and to me that sets them apart from any other travel site. Have a upcoming trip for an all inclusive out the country im looking forward to and of course booking had the best rates so no lie this is your wallets friend.
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1 year ago, Tommyguns1966
Incredibly not satisfied
Horrible 1st to days in Denver Co. Paid for room with two queen beds. Get to hotel and had one king bed. Me and my brother aren’t going to share the same bed ( I’m 56 and he’s 59 ) so I had to sleep in a cot for two nights. Sooooo uncomfortable and unacceptable. But yet I’ve heard no reply since 5/26. Today 7/14 pathetic. I booked a mountain room to be near one of my late wife’s favorite places to go so I wouldn’t have to travel far. I get a call and email from property management saying there is a major water leak and this place isn’t available. Here’s the downside. When I booked it I checked to be pet friendly. Well !!!! Guess what !!!!! The other properties they had to offer weren’t pet friendly. And neither was the one I booked even though I checked the box to be pet friendly. So now instead of have a 2 bedroom house I’m in a one room old make shift apt. It’s ok but not what I wanted and it’s $100 more. WTH ???So now instead of being 5 minutes away from where I wanted to spend my time, I’m about 30. This was to be a special weekend trying to celebrate what would be her 57th (7/14) and her passing (7/16). I’ve cancelled dinner reservations because it’s so far to drive now. Urrrrggggjhhhh !! I’m livid but going to try and make the best. Sorry for the long rant.
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5 days ago, JairCarlos
Hidden gemm
We love initally the property to respect the nature pr the place, not just talking about the beutiful tree that you can find in the middle in the environment, but the charming of an old biilding that was cozy enough to keep u away from the Paris crowded noise. I can imagine the owner of this property sitying in his vineyar in the countryside wondering why others competitors offers such a fulish view of one of the most beautiful cities on the world!! After spending 20day in whole Europe 7days in France and bouncing around Germany, Austria, Chezia Rep among others, we have found nothing like this for such a ridiculous price! I paid a family room for 200Euros in a Hotel in Brussels that has charged me for using the security box! This hotel has all the amenities and facilities of a 4 star and this demonstrates that the small details really counts! Is a shame we found it at the end, the first ‘room’ we found we paid more and we have not close of this by any means. If you’d like move away from big brands and wanna test France with good taste, suggest this small corner!!
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6 months ago, Pleasantly Pleased Alex
Spacious room
The room was very spacious and came with all the essentials. It had a small kitchen with two eyelet stove top, sink, dish washer and refrigerator. It had a coat closet by the door and a wardrobe closet in the bedroom with shelves beside it for clothing. It had a large sofa that you could lay all the way out on it and a sofa table. The bathroom shower was very nice as well as the rest of the bathroom. This room even had a washer and dryer for our disposal. The bed was semi comfortable but very low. My husband and I are very tall. The room was only equipped with two tiny rolls of toilet paper for a one week stay. We had to go buy our own toilet paper to complete our stay here. They also have a small TV in the little hall between the kitchen and living room where you could only see from the far left side of the sofa or the kitchen table. There’s a huge wall behind the sofa that leads into the bedroom. I recommend the TV is placed on the wall between the bed and sofa so it can be seen from the bed and sofa and kitchen table. All in all a good space.
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1 year ago, Bats2008!
Diamond in the ruff
Our first impression almost turned us away. But don’t stop reading there… when we pulled up the outside and surrounding areas are somewhat run down looking, but don’t let that fool you! We went ahead and checked out our room and wow! All we needed was a clean bed and a bathroom and it did not disappoint. While the outside is less than attractive the room was perfect for what we needed. Spacious king bed with plenty of room to move around. The room was clean and there were even mints on the bed. There are also a few snacks in the desk. Bedding and bathroom were cleaned and freshened room didn’t stink. Overall for a one night stay this was the perfect place and it didn’t cost and arm and a leg. Highly recommended for travelers just needing a place to sleep for the night. If you are staying multiple days in N. Platte area and going to be spending vacation time in your room, this is where I may recommend spending a little more for a hotel/motel with more amenities. But seriously we enjoyed our stay and if we ever travel back out this way we would stay here again.
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1 year ago, FRANCOISENYC
Layover as an Art Form
I spent 2 separate layovers in one month at the Nairobi airport hotel the Crowne Plaza..it was truly a most pleasant experience on both occasions.. Firstly, I am a restaurant professional in NYC and i was more than satisfied with my experience.. Secondly, the staff and service were generous, genuinely kind, and gracious.. The hotel itself is modern and posh..with a beautiful penthouse house pool .. on my layover i arrived tired and ill tempered..after a lovely lunch and some sunbathing, a dip in the pool and a nap in a most comfortable room.. I departed refreshed and rejuvenated ready for my 15 hour flight back to NYC.. I spent both layovers here coming and going en route to and from Zanzibar and this was definitely a highlight of my travels.. I m still thinking about my stay there 2 days after my stay whilst home in NYC.. I urge anyone that is traveling to Nairobi to stay there( the free shuttle to the airport is a bonus) you will create a memorable experience and meet some truly wonderful hospitality professionals.. I know ill be back..
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3 years ago, Do Pangea
Usually my go to app
Overall the app is pretty good, there are just a couple of things I wish would be changed. First, a lot of accommodations (especially in the US) charge a security deposit. It’s almost never easy to find out how much it is and it can even cause a cancelation if it goes over your card limit. I really feel security deposits are a form of age discrimination. What I would like is a way for the app to filter OUT properties that charge a security deposit. This would show age discriminating businesses that we won’t tolerate it. Secondly, again in the US, it doesn’t show the taxes until you’re on the last page to book. It makes properties seem cheaper than they really are. Booking even in expensive countries like the UK can still be cheaper because it’s difficult to find something affordable and safe in the US. Some of these things may be difficult to change given how unfriendly the US is towards its own consumers, but I overall love using this app and hope they can do something to punish age discriminating businesses and help save us money when booking domestic.
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1 year ago, Jennybugg45
Econo Lodge
The first 2days I stayed was a awesome experience then the guy that works weekends made us leave because we was in room 106 which the man and even the housekeeper told us it was a smoking room that’s why the non smoking sticker wasn’t on the door anymore so we had to switch rooms from 106 to 116 after we moved the housekeeper told the man that our room smelled of smoke and was dirty well he gave us 5 mins to get our belongings cause he kept calling saying we needed to get out so we had no time to clean up a lil bit so the housekeeper went to the man saying our room smelled like cigarettes and it was dirty he calls our room about a hour being in it saying I need to come to front desk and bring my card because I owe $50 I told hi I don’t owe anything so he made me leave the next day very very unprofessional and rude I will not be back at this place because all they’re doing is trying to get money as best as they know how. Oh not to mention the same housekeeper that went to the man cleaned my room for me the 3rd day we was here had left cash on our bedside table and it was gone I know it was her because she was the only one in there so don’t trust your belongings being in your own room. I thank him for making me get out of this rotten situation.
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3 years ago, And M not happy
Terrible customer service!
Last year we had a trip planned in March, flying out 3 days after the pandemic started. All of our travel plans got canceled so naturally we had to cancel the hotel room we booked through your app. We were told we could not cancel and get a refund, but instead could inform them of when we planned to travel again so we can change the date/get a credit. Now that Iceland has opened back up (this is where we had our hotel at), we rebooked our trip and called Booking to get the credit for the room. We were told today that because we did not call them to change the dates prior to our original hotel booking (March 15, 2020), that our credit was no longer active and there is nothing they can do. They told us to call the hotel but when we did, they said Booking never gave them our money and that we have to resolve it with Booking. Basically you all expected us to magically know when we would travel again 3 days after the pandemic started so now we are out 3 days worth of a hotel. I’m extremely unhappy and cannot express to you enough that I will not be using Booking in the future!!! You have stolen our money and that’s all there is to it.
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1 year ago, Happy Couple from Modesto
Second trip we have book with them
We like to book trips for our wedding anniversaries. Each time is better than the first. Last year’s trip, We booked a king size bed room Monterey Tides. It was an amazing oceanfront stay. A little small in the room, but the view made up for it. The beach was right next to our room. We saw seals and other marine life from our window. We were soothe by the sounds of the ocean. The bar had a different house drink every day which was very tasty and not a watered down freebie. It was nice to sit in the lobby and watch the ocean while having a drink. There was some construction on the elevator, causing some longer wait and odors. But over all it was a great trip Elegant beach bungalow is awesome. Quiet neighborhood. Great amenities. Map on the phone sent us to the wrong place at first, but we found it. Close to restaurants and stores. Used the bbq grill and backyard for a home like relaxation. If I ever retire, this would be a great place to do so.
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7 months ago, Sbrentcolby
Painfully slow to respond, unhelpful when they do
My flight was weather delayed, which made my car pickup time unrealistic. I called and chatted with booking *and* the car rental company. Both claimed to be unable to communicate a change to the other, even when my wife and I had them live on our cell phones at the same time. Utter nonsense. Repeat: utter nonsense. Had trouble picking up the key for my rental and couldn’t reach the host. Sent message to booking via their app, messaged the host and also called booking on the phone. The app based message to booking had a guaranteed 24 hour response window (effectively useless). So, I prepared for an advertised 20 minute hold on their phone line. The host intervened before I got someone live at booking and I got my key. The next morning, the host and I got messages from booking that I had not checked in to my rental. I assured booking that I had, and relayed that to my host. 13 hours later, the only thing I’ve heard from booking is that I will hear back within 24 hours (11 hours from now). This was a great lesson for me. Back to straight from the owner car and housing rentals from now on.
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11 months ago, Chi Patel
Loved the stay . I wish I could have extended
"We had an absolutely fantastic stay at this charming hilltop view hotel. The exterior was beautifully decorated, and the presence of friendly llama animals on the farm added a unique and delightful touch to the experience. The owner was incredibly kind and helpful, making me feel right at home. One of the things I loved most about this place was its unbeatable convenience. The hotel's proximity to the train station and the village which you can find all you need for groceries , and I was pleasantly surprised by how easy it was to reach all the nearby attractions from the hotel. It's rare to find a location that offers both natural beauty and accessibility in one package. All in all, I can confidently say that I couldn't have asked for a better stay. If you're looking for a picturesque retreat with a welcoming atmosphere and unbeatable convenience, again this view hotel is the best and breathtaking. My kids love it .
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7 months ago, Keelboyzmom
Fireplace does not work
We arrived about 2 hours before check in and we were able to get in our room early. Room was very clean and well maintained. Walls were thin and we we could hear the people next to us. It also sounded like a heard of elephants above us. Some of this you kinda expect in an old accommodation. My main complaint is that my husband and I picked this room due to it having a fireplace. They fire place was on a timer for no more than an hour which I can deal with. Problem is it didn’t work . It would pop on for a second and then pop off ..did this the entire time. We even turn off the main heat and opened the door thinking maybe it’s a temperature issue and it was to warm the room. Need I say it was about 30 degrees out side and even with the door open it never came on and stayed. Just popped on for a second and then off, and when I say seconds I am not exaggerating. This kinda upset us because we could have gotten a cheaper room with no fireplace.
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1 week ago, bettfsffsssrt
Wonderful condo and mini vacation!
We've been to HHI many times and my family owned beach property on the island when I was a child as well as when my children were little until they moved on and had families of their own. We have since sold our family property and we just go for short stays. This condo was the nicest one we have ever had in HHI and we've had many throughout the years. It was large and very roomy and most of all it was perfectly clean. We understood that the owners were doing some upgrading and certain things were not working(ice maker, jetted tubs, etc) during our time there but those things didn't hinder the wonderful time we had on the island. We would love to stay there again and stay longer if available. This would be a condo we would purchase for our family if the availability ever came up. We miss having our special place to go on HHI. Now we think we have found the perfect spot.
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1 year ago, Fossas Family
STUNNING
This place was so beautiful. Every turn was magical. The people were super nice and helpful. We stayed in the Timbertown Cabin. The room was clean and had everything we needed. The bed was way more comfortable then any hotel bed we’ve stayed in so far. The golf cart was an awesome experience and allowed us to ride around the farm freely. The farm is stunning. I honestly wish I could give it more then a 5 star review. Our son did not want to leave and was already asking when we were coming back. Our family loved every minute of our stay and we will for sure be back and planning a family reunion here. I highly recommend this place and guarantee you won’t regret it. Next time we plane to stay in the hobbit house. Oh wait and how can I forget… we loved the farm dog Bear. He was the sweetest super friendliest dog anyone could ever play with. Thank you June Farms for an amazing and unforgettable experience. We all left with huge smiles and our hearts filled.
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9 months ago, Julio mar.
Hotel scams/ horrible customer service
I booked my hotel 2 months in advance until a month later of my trip I get an email that my hotel was cancelled because of multiple people reporting that it was a scam. I called customer service they said they would have provided me an alternative but because it’s almost a month until my trip they couldn’t provide me with anything. After multiple attempts to try to reason with them or to find an alternative, their alternative was to either sleep in a hostel or a sleeping pod for a family. Customer service hanged up on me, have put me on hold for almost an hour, and on top of that blatantly lie to you saying they’ll promise they’ll give you a 25 euro reimbursement if you give them an invoice of another hotel you booked. It has been an awful experience and on top of that their email support doesn’t work they want you to go through their app where it has only a set of questions and the basic answers are there and I tried using their customer service through the app it’s horrible the whole time I couldn’t send one message or even contact customer service through their messaging system.
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1 year ago, SisemD
Great apartment in Roma
Roomy, clean, historic apartment very close to Pantheon and about a 20+ minute walk from common visitor sites. Having two large bathrooms was very helpful; great water pressure and plenty of hot water-we went at the beginning of summer and it was already hot…nice showers were a great finish to our days there. Spacious bedrooms with lots of storage. Washer/dryer combo was great to have. One set of stairs to get to apartment from the street door. Careful with loose floorboards outside of bedroom-but again, non issue when considering the age of the building. Below window air conditioning was nice to have but the high humidity while we were there won. Great little restaurant downstairs; il Buco. We didn’t use the kitchen much but it was large and well equipped with plenty of refrigerator space. Must visit the tiny store front downstairs; lovely art by Jose Grave de Peralta. Small market around the corner for basics. Bank ATM on vía del Corso. We would love to stay here again! Thank you Paola & Alessandro!
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1 year ago, Live love no regrets
Unbelievable
Checked into a reserved room that had the wrong bed size so I called to exchange. The employee from the front desks comes to check it out because he so heartedly believed that their hotel keeps no twin sized bed, but there it was, a twin sized bed and a full sized bed when I reserved for two queen beds. He then proceeds to discriminate the second party I bought with me, who had no responsibility for the room. The room was in my name but because of supervisor instructions, he proceeds to talk to my husband like he is a threat or is disturbing anyone. We’ve checked in here multiple times and the staff is as fake as a two dollar whistle. The night before, we checked out 20 minutes late and apparently he(my husband) was placed on a no rent list. Usually that happens when you become a disturbance. But where has any hotel checked for guest names or identity? Their policy doesn’t state anything about checking out late other than the times being between 11AM-12AM. And they never looked to resolve my issue, but because the supervisor has a vendetta against my spouse, my time and money was wasted with this flamboyant business that can’t even maintain services they claim to offer.
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9 months ago, olkey01
Mirabilis Apartments in Lisbon
We liked this place and would definitely stay there on our future visits to Lisbon. The apartments are in a perfect location, just a few minutes walk from the Parque metro station by the Parque Eduardo VII. Praca Marquis de Pombal is close by, and another two metro stations are at a walkable distance We stayed on the 4th floor and our apartment was very quiet. The plains from/to the airport are not flying directly over this neighborhood, so their noise will not bother you in these apartments. There was enough space for everything in the apartment. The kitchen was well equipped. The bathroom didn’t have the tight shower stall’s layout which we read about in some other reviews. The stall had two shower heads, the rain and the handheld, which was very convenient. Surprisingly, there was no electrical outlet in the bathroom though the apartment had many of them in all rooms, including two outlets next to a full-length wall mirror. There are multiple cafes around the apartments, as well as two supermarkets nearby. A huge department store El Cortes Ingles is just five minutes away. It has a fine supermarket downstairs with an extensive selection of food, wine, produce and delicious fruits, including the pineapples from Azores and bananas from Madeira. It also has a nice cafe on its 7th floor. We were not impressed with the food there but the espumante sangria was delicious. :)
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1 year ago, JStitch07
Beware
I booked my reservation to a condo in July. Money was taken out of my account. Put back in a day later. And then I get a message saying my card is invalid and to update my payment information. Fine. Update my card number with a new card-communicate this to customer service. Money gets taken out of my account And the next day I receive a message saying my booking was cancelled!! For non payment!! Except I look at my account and they took the money out! I call and reserve it again. My money gets taken out of my account again. Now I have to wait and hope that one of the payments fall off my account. And now I’m terrified that July will come and they will cancel my reservation again and leave me and my kids stranded with no where to go and no money back! Sad thing is I had a wonderful experience with them last year when booking a place in Colorado. What is the deal?! Customer service is horrible. Communication horrible. I was using the app to text back and forth about my reservation and what the issue was and how to fix it and they were taking hours to get back to me!
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2 years ago, Alisha Saunders
This app almost caused us to lose our vacation!
I have used this app twice now! The first time in 2021 and had no issues with it. They took out the money right then and there, everything was done and paid for. Good to go. We just came back from a trip 2022. But the day before we left, the owner of the resort calls me to let me know my card didn’t go thru. I explained to him I had already paid for the trip months ago when I booked it. I’m not sure if they just preauthorized the money at that time or what. Because after I booked it, it showed to be deducted from my bank account. Then I went back to my previous months statement when the owner called me, and sure enough. It was never taken out! (Which is kinda on me, I should have paid more attention.) but it did show it was taken out the day I booked, so I never thought anymore about it! We were able to go, no thanks to booking! I should have just stayed using the AirBNB app like I normally do, and that’s what I will do from here on out! I do not recommend this site at all! I have already deleted my booking account! So deuces booking! ✌🏻 you’ll never see me using you again!
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3 years ago, Kahunahammer
Please post warnings!
We do not live in a state that is running in fear from Covid. We have not had to deal with masks for over a year and a half. So we were a little taken back when we got to the hotel and had to mask up. No big deal, I carry my Shaun the sheep mask with me. We are also greatly disappointed that nowhere on the app does it disclose the yuge number of amenities that were not going to be available. That’s a yuge selling point for some people. Not whether or not I am forced to wear a mask, could care less. However nowhere did they check our temperatures, ask us any questions in regards to our health. They did not make us wash our hands or use sanitizer, but we had to have the mask on! Let’s get back to the truth in advertising part for things that you pay for. Greatly disappointed about the pool being closed. Have you done any research in the area of chlorine and Covid? Because your paper masks are far less effective then hand washing. The three stars is for the staff they were great. The two missing stars belong to ownership.
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4 years ago, Yoi618
Great location but not what I expected.
Not what I expected for the price we paid. The hotel is in a great location but could use some upgrades and better housekeeping skills. The room was spacious but not as clean as it should be. The bathroom curtain was white with some gray stains which showed it had not been properly watched in a long time. The bathroom sink had some yellow stains in the corner and the toilet paper holder was falling off the wall. This one had a whole right next to it that was never patched up and the footboard needed some real good cleaning as they were gray instead of white. I spoke with the front desk about it and they sent the housekeeper to clean the room but everything I mentioned was still the same when we got back to the room. You could tell they switched the bedroom sheets, replaced the towels and vacuumed the floors but nothing else was done. This is the first time I experience anything like this in a hotel and it was a shamed. The food is also over priced. I was only there for two nights and didn’t want to make a big deal about the cleanliness of the room but unfortunately, I would not be staying here again.
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3 years ago, Jerryd180
HORRIBLE EXPERIENCE DO NOT STAY HERE!
Run fast the other way!!! This hotel needs to close down and have a total rehab. I don’t mind older properties if they are kept up. This hotel has lots of deferred maintenance. We asked for a quite room. We were given a king room that faces Canal Street. First mistake! The road noise, vehicles honking, people screaming, sirens all day and night, and some dude on a megaphone for hours at a time preaching. This is definitely not a relaxing hotel. Once you wade past all the homeless people you finally get to the front doors. There was a security guard on call at night but he isn’t checking anyones id or proof you are staying here. Once we get to our room it was awful. The drapes are stained with brown spots all over them. The carpet is stained. There are ants crawling on the bed. The bed frame has iron pieces hanging out and my wife cut her shin. The bed cover is ripped to shreds. No blankets. The front desk does not answer the phone. The commode was broke. Mold in the shower. Air conditioning return vent is filthy. The positive are location within city and air conditioner works great. DO NOT WASTE YOUR MONEY ON THIS RUN DOWN HOTEL. For $900 for 3 nights, we were definitely ripped off.
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9 months ago, Tifflny
App changes dates
In general I find booking great for finding great deals but one thing I absolutely hate is that they keep changing the dates that you are searching for. For example I was looking to book a hotel in Montreal for December 30 to January 1. I never looked for any other dates but those exact dates. I put a hotel I liked in my cart as you do and go all the way to just before confirming it just to find out what the total cost would be and leave it, to think about it a bit more before making a final decision. I got an email that night saying want to book it, and by that point I had decided to go ahead. So I clicked on the link and completely my purchase only to realize that they had charged the dates of when I was traveling. So I know it was my fault for not checking but always double check. This has happened before when I was putting in my credit card information and and it refreshed only to again change the dates of my booking. So before you click that final button check dates are the actual ones that you want!!!!
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9 months ago, Vsal4
Worse costumer service
DO NOT BOOK flights here. I acknowledge I made a mistake on booking a departure and return flight for the same day. It didn’t take more than a few minutes for me to realize. I called booking right away and told the representative about it. She said she was going to look into canceling. It took more than 15 minutes but she told me she had cancel everything and I was getting a FULL refund. I notice partial payment had been refunded. It took me 6 different calls , different days for a very rude supervisor/ manager name Jitendra, to tell me they had not made a mistake and it was my fault basically for not canceling one of the flights. When a few of the representatives I had talked to had admitted it was their mistake and they were waiting for the representatives manager to sign off for the refund. Jitendra was so rude talking over me most of the time until I told him I wanted to speak to someone else because his customer service skills were terrible. He said he was the assistant manager and manager and no higher up. I basically have to dispute with my credit card company. Save yourself a headache do not use BOOKING!!
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2 years ago, Nagi Elmasry
Fantastic resort, second to none management and customer service
Simply put, look no more for a resort in Sahl Hashish. Stay here and you will be treated like you are the only guest. This resort boasts five restaurants serving delicious food. International, oriental and Italian cousins are all available. Hats off to Mr. Mostafa, the assistant Reception Manager. You will find him in the reception. Actually he will find you and greet you with a great smile and will make your stay pleasant. He gave us a quick orientation and made sure that we get the rooms we liked. He is the right man to take the “ice” out of “service”. You will find Yoga and Zomba classes by trained professionals. Nightly entertainment is by highly qualified teams. Fire work shows fly boards, DJ. Alas too much to mention. Golden Buddha is a night club in the same resort with great atmosphere. I can’t say enough about our satisfaction with this Resort especially with Mr. Mostafa. Congratulations for a job well done!
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2 years ago, DNGKATG34
Great stay for a great price
The check/check out process we so easy. Rooms weren’t anything spectacular but they were spacious and got the job done for our home away from home for 10 days. The beds were SO comfortable. 2 pools on site. Hotel is in a great location with in walking distant of some restaurants/activities/shopping areas. Super convenient that it had a “convenience shop” in the lobby, as well as an arcade, breakfast restaurant, and lounge/restaurant. About 25 minutes from Disney and 10 minutes from Universal Studios. It has a free shuttle to Universal which we definitely took advantage of. Staff were all nice. Will definitely book again if ever in the area! Literally the ONLY negative of the stay was the 2 story part of the hotel we stayed in didn’t have an elevator and we were on the 2nd floor. Slight inconvenience but nothing worth rating the hotel any less than 5 stars!
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10 months ago, Shahed Sarwar
Exceptional Service and Unforgettable Memories
During my recent stay at this hotel, I was fortunate to experience something truly extraordinary. From the moment I stepped through the doors, the entire staff went above and beyond to ensure that my stay was nothing short of exceptional. First and foremost, I would like to express my heartfelt gratitude to MOHAMIMED ABUL AZAD MIAZI for his outstanding service in the restaurant. Having traveled extensively, I can confidently say that his level of service was truly exceptional. His meticulous attention to detail, warm and welcoming hospitality, and unwavering dedication to creating a delightful dining experience set a new standard of excellence. Furthermore, I must commend the manager for their remarkable accommodation. Not only did they assist me in changing both of my rooms to better suit my preferences, but they also surprised me with a complimentary room upgrade. Such thoughtful gestures go a long way in making a guest feel valued and appreciated. In summary, my stay at this hotel will be etched in my memory thanks to the remarkable service provided by MOHAMIMED ABUL AZAD MIAZI and the considerate actions of the manager. I wholeheartedly recommend this establishment to anyone seeking not only a comfortable stay but also an extraordinary level of service. My sincere thanks to the entire team for creating an experience that I will treasure for years to come.
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6 years ago, Prairie Pug
Amazing Books!
From the beginning, this app, even within context of changing infrastructures, within networks, and all of us with individual security challenges test our patience I knew something was different immediately in the software design of this app. That is, I have often felt I was falling between the cracks in apps in the last 2 years, so was this skeptical of one that would hold so much info ( safety, financial) and transport hotel details of a reservation. But, it does, and so seamlessly set up my personal and business accounts (and led me thru process of organizing my 'books') in just making a travel plan that I was unaware of all the gains until now. The ease of use, for those of us with little or waning patience for glitches, 'fear of losing things' syndrome is great...hang in there thru a 3-4 bookings. it will all start appearing, syncing, all history intact, etc. My hope is (once again...) restored!!! Beautiful.
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1 year ago, Mamaw127
Days Inn by Wyndham Hershey PA
Our experience at this hotel started off poorly! I walked into the lobby to find a customer literally screaming at the on duty management including who appeared to be the big boss! He was being double charged for his stay and was told no refund! I asked my husband to come in because frankly it was scary! The lobby was not appealing at all and my husband didn’t want to even check in! Also we questioned if we were even at the right hotel! Zero curb appeal and signage well we didn’t see any! However, the women who was checking us in along with the management team there, Checked us in immediately (even though we were there way early and didn’t expect to be checked into our room right away), they even changed our room to accommodate us being early! Our room was somewhat old but very clean! After the experience and appearance of the outside and lobby our room was acceptable! So we were relieved. Another stay there for us…sorry I have to say no.
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5 years ago, Nancy Broda
Roadway Inn- North Miami on NW 167th St
Absolutely the worst hotel experience I’ve ever had and I’m 62 and travel frequently. I was there 5 days... the police were there multiple times, vagrants were always around begging money, the elevator was broke down for 2 days, the halls reeked of pot, the room was filthy, we were moved 3 times because the toilet was not working, the carpet was filthy, there was black mold on the ceiling, the air conditioner rattled , the shower barely worked. I paid for my stay in advance so I was stuck. My daughter and her family stayed 2 days and left and found another hotel. Today when thankfully I checked out, the elevator was finally working, there were 6 guests with luggage on the elevator when the rear door opened and a housekeeper with a cart and vacuum forced her way on the elevator pinning my 11 year old grandson against the wall. We all tried to tell her it was too crowded, she pretended she didn’t understand English... I later heard her speaking fluent English. Ironically, I had to wait to get my cash deposit back while someone inspected the room. What a joke. The only reason I gave that dump 1 star was because it had a bed ( with stained linens ) and a roof.
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12 months ago, Zeph_
Good App
Booking has a great app with really helpful features, especially with keeping track of bookings made and messaging properties directly. I do prefer the user experience of the website proper when researching and booking hotels though. I don’t like that mobile searches (in the app and mobile site) show a lower price until you get to the checkout page and then all the taxes and fees are added. Also would really REALLY like to see an update that includes being able to filter reviews based on room type and for reviews with photos rather than having to scroll through endlessly to find these. If anyone from Booking is reading this, please make this happen. Either on the app or on the website cause its the main reason I’ve written this review! Many travelers rely on other peoples reviews to make decisions on what to book and these 2 filters would greatly improve and simplify the experience.
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2 years ago, tstleger
Excellent hospitality at peaceful riad
Our stay with Guido and Mickael made our trip to Marrakech the perfect experience. They ensured that every part of our stay was wonderful. They provided excellent guidance on what to do and how to do it. They taught us how to negotiate with the horse and carriage drivers, and the deal went down exactly as they predicted. They arranged restaurant reservations where we had delicious meals on rooftops overlooking the night sky on the square. They arranged a spa visit that was truly a highlight. The breakfasts were delicious and a relaxing way to begin our day. We arranged for a family dinner one evening, and it was delicious. Everyone at the riad was hospitable, including Abdullah and Aziz. The riad itself is like an oasis. It is beautifully decorated with so much artistic detail. My whole family gives this riad and our hosts the highest compliment and would highly recommend it. Thank you so much!
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2 years ago, H Mir Zaman
Flora Barsha hotel
I stayed at the flora Barsha hotel in Dubai from June 30th till July 6th, 2022. It was a very pleasant stay starting from Checking in, I had request an earlier check in as I was coming in the morning. They let me check in at 10:30 am although the regular check in time was 2pm. The receptionists lakshmi and Manas very helpful and professional. The room was nice and spacious, the breakfast had nice variety and the house keeping guy, Saurabh always had a smile on his face. He always clean the room and make sure we had enough water, and our coffee and other things were always filled. Very kind. I had a car so basement had lots of parking available. No matter what time of the day I would come. One day I left my car light on and the front desk called me to let me know that my car light is left on, that was so nice of them. Otherwise my car battery could have died, in this hot humid July month. When it was time to check out, my flight was really really late at night, and they kept my luggage for good 10 hours with them :) it was so easy. There was a small hair Salon on ground level where I went for blow dryer twice, it was so convenient to have a salon at the hotel site. One day I used the serenity spa and had a massage done, it was really relaxing. Overall I would say, it was 5/5 experience for me.
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3 years ago, HARLEY TOOCUTT QUINN- JOHNSON
Savoia Johnson
I love everything about this place and I LITERALLY MEAN EVERYTHING !☝️😫 from the beautiful clean fully loaded house to the breath taking ocean site ! Like you literally take 8 steps out the house and your feet is in the sand and the view and vibe is taking your pain and stress right away ! 🥺🙏♥️ I loved everything I slept so peacefully 🤦🏻‍♀️ and they even had items in the closet for the beach such as children toys 🧸 and beach layouts ! 🏖 I definitely will be renting again and definitely would give 6 stars ⭐️ if I CAN ! let’s not forget the $200 dollar deposit they gave me back literally I’m 24 hours 🙏 not 3-6 business days , (24 hours) ! Which was definitely appreciated because it help save me from coming out my pocket for extra expenses while I wait those few days so I really do appreciate and thank you guys SO MUCH I promise this was one of the best birthdays EVER 🥺☝️♥️🤲♥️🌎
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7 years ago, This is a Scam, and costly!
Extended stay in Tampa Fl
My check in time was supposed to be 3 pm and I got there at 4:30, I still had to wait sitting in the lobby for another 10-20 min waiting for her to give me a room number but a man walked in behind me to check in and she gave him his room and he did not have to wait. I booked well over a month in advance requesting a bottom floor and got a 3rd floor room. The breakfast was nothing like it said had coffee and granola bars really disappointing! They say they are only 2.6 miles from the stadium and they are over 6.6 miles away!! The person checking us in seemed very rude and not very friendly at all!! At check out the lady was leaving the lobby briefly asked me what room and said fine and walked away not sure if I was supposed to do anything else instead, I really hope it was fine because there was no one else around to ask!! Was very disappointed and the facilities was a big let down!!
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