If I could give zero stars, I would! PLEASE ditch this “upgrade” and go back to the previous app, which I would access frequently to check for promotions & room rates. This “upgrade” won’t let me log in — says I don’t exist — and then when i try to create a new account with my card number, it refuses me & says I am already in the system. I even tried to just access as a guest & it just crashes. Yes, I did contact Boyd Support, but no help there — they just said to keep trying. I starting to think that Boyd doesn’t value me as a frequent repeat customer! Update: I have communicated with Boyd Support several times, but their only “fix” was to send me a link to reset my password (which i’d already done twice). Same result: It accepted my card number, name & birthdate to reset, then when i entered card number and new password, it said “user doesn’t exist.”
Worst Players club out there. Avoid BOYD Properties!
Coming from an avid gambler, Boyd is one of, if not the worst players clubs there is. You get no rewards or incentive to come back. They place properties strategically to lure players in and drop lots of money where there is not much competition and make you think you’ll be rewarded when you most certainly do not. To earn $1 in free play, you have to drop about $500 coin in. On top of that, if you do happen to have a large bankroll and expect perks after spending a lot, you’ll be disappointed. Don’t waste your time chasing tiers or rewards because this program is garbage. This app showcases just how bad they are as a company as a whole. If I could rate zero, I would.
Since the new app I can no longer get a room or check out my offers. Everything is out of order. When I try and book a room it ALWAYS says no vacancy even months and months ahead. On previous app I had zero issues getting a room and checking in. We have stopped coming to Belterra and started going to others who are easily accessible and where we can book a room without technical issues. The new app has everything mixed together and no rhythm to it. More headaches then it’s worth. Loved the old app.
Why upgrade your app when it isn’t fully functional? You can’t see your itineraries. I want to see rooms booked etc. Half the time I can’t book a room through the app because that page won’t load and have to go to a website to book. Looking at your comps available at certain casinos is a pain. You can do better.
I’ve attempted to book a room for over two weeks. Just spins and spins with the 5 seconds note. This app always has been troublesome. Had it for years and it’s always got one problem or another. If it’s not a sign in issue then it’s now creating a booking issue. Calling to book a room defeats the purpose of having the ease of the app. I can’t tell you how many times over the years it had to be deleted and reinstalled…..and that will create a sign in issue.
I’m not sure what all the complaints are about. The app did require me to change my email because I was using my spouses email and it requires you to have a unique email account. After I change that, everything works great. The app looks great, and it provides more functionality. Thank you!
I don’t understand why it’s so difficult to log in. I have offers I’d like to review and reservations I’d like to make without having to speak with someone. That’s the whole purpose of having an account. I’ve reset my password but to no avail, I keep getting an error message that my account doesn’t exist. It doesn’t let me create a new one either. This app is now useless.
I was having issues logging in after the updated app appeared on my iPhone. As a last resort, I deleted the app from my iPhone and then downloaded it from the App Store. My login & password now work and I am in! 😃 The new app looks and works great!
I’m having the same exact issue as the other user posted. I’ve reset password as well nothing works. I called casino host and he told me to speak to rewards center and they told me lots of people have been calling with issues and nothing can fix it until the tech people fix it. Just go back to the old App!! At least it worked!
It took me a couple of tries to login to the new app. But once I got in, I really like it. Was able to find my offer and book my comp nights quickly. I haven’t tried my wallet yet but will when I visit next month.
I loved to original app. It had problems but nothing like I’ve encountered with the new app. The comps had me on overnight stays perhaps twice a month at times. But since they went with the new app and when with a company who handled comps it’s been horrible. As a matter fact, I quit going PERIOD…. Wish they would change and do something different.
Can’t log in. Can’t change password. Can’t create a new account. All the app seems to be good for is showing error messages. I used to count on old app to inform me of my perks. Now I have no clue what I have and not driving 200 miles to swipe card to find out. All my other casino apps work great and keep me notified of perks, so I’ll be visiting them instead.
Why won’t this app even let you book a room?! it says give it five seconds to refresh and it never does!! This is why I have avoided Boyd properties for the past six months!! I try to book any room in any city, and all it does is pause!! What is the use of having an app if you have to go to the website to book something?!
You guys still have a useless app that doesn’t allow people to log on. Same with attempts online. Every single time I have to reset my password and it’s still iffy about letting me in. 2 other coast casinos have excellent, easy to login and navigate apps. Uninstalling mine not even going to take the time to notify for help.
The app was working good until the update now I get the same as others, can’t log in, says my profile doesn’t exist, even tried logging in on the website and it says the same thing and debt me a link to reset password but enter my rewards number and I still don't exist 😡😡 now it's pretty much useless!!!
I’ve tried deleting the app and installing latest as advised to by agent at Boyd’s Main Street station. But same problem, no login and try to re create password and it comes back unable to process- they advised everyone is having issues this has been going on for weeks…. Hmmmm
It kept telling me NO rooms were available at ANY of their casinos so I wouldn’t be able to book my comp nights in December. After trying multiple ways, I was finally able to book a room at the first casino I was trying to book at. Your UPDATED app is more like a DOWNGRADE to me. If it doesn’t work properly, what good is it?
Horrible app, just downloaded after playing $600 in casino, (well donating to Sams Town). I logged in successfully once then it was a challenge to not be locked out when it insisted on inserting its own password. Tried to check room rates and it was impossible. Toys app blows like most of the “Bully” Boyd products. Ugh!
Uninstalled the app and reinstalled the app and I can’t log in called it in and still I don’t even receive my link in my email to even reset my password I rather have the old app it was much easier to log in tried every thing and I still can log in
I tried to open up my promotions and offers. There is nothing listed. The words are squished and written in small columns. Not sure if they are still working on it, but in the event this is it, it’s terribly put together especially for their die hard seniors to use.
Ever since they updated this app it doesn’t work. Can’t book rooms bc it just buffers forever. It’s so confusing when you go through your offers bc everything looks the same. It’s horrible and doesn’t look like anyone is working on it or worried about it.
I have downloaded and deleted the Boyd App 5 different times and can’t get it to work. I have tried to update/change my password and nothing works. I always book my rooms and track my offered with the old app. Why is it not working????
Ever since upgrade I can't log in It says user doesn't exist. Weird thing is I was able to password but still can't sign in. I need to check and add to my rsvp next month. I left a message to call me but have not receive any contact for a week now. I need help asap!
Now you can’t even see your offers for today . Can’t even see if you have dining offers for today. This is not getting better - why do you keep fixing things that work and making them worse ?
You would think that a company that has casinos across the US would do a better job with their app. The app constantly just loads with no results. It’s a joke. Go through the websites for the casinos if you’re trying to do something.
Every time I try to log into the new app, I get an error message saying: unable to validate login at this time. I’ve trying logging in on multiple days/times, with no luck. Please fix the app. It’s useless right now.
Unable to log into the app. I’ve tried multiple times a multiple ways to log in but nothing. I’ve tried resetting my password, nothing. Please fix the issue.
Used to be able to navigate easily, now so difficult to find what you’re looking for! Don’t know why you changed a good thing! If it’s not broken why fix it???
After the last update I have not been able to access my app. I can’t log in or reset login information. This has deterred me from visiting the property.
This upgrade is the worst. I have not been able to access my account since it launched. Part of my job is troubleshooting IT issues so this is not a case of PEBKAC.
The title says it all. An absolute unmitigated disaster. And they gave these clowns a gambling license. Are you kidding me? Based on this app, they should not be entrusted to shine shoes or clean toilets!!
Stay in the loop with real-time entertainment schedules, gaming and dining opportunities, special offers, and more. For our Boyd Rewards members, the experience is even more exciting! Log in to Boyd Rewards with your username and password to receive exclusive offers, view your up-to-the-minute point balances, and manage your Boyd Pay digital wallet, where available. App Features • Get real-time information on your favorite Boyd Gaming casino with Casinos Near Me, a GPS-powered feature. • Track your Boyd Rewards point balances in real-time. • View your exclusive hotel, dining, and gaming offers. • Create, manage, and fund your cashless gaming experience using the Boyd Pay digital wallet (where available). • Make immediate hotel or restaurant reservations. Experience personalized gaming like never before! Download the Boyd Rewards app today to get started.
