The app is easy to use. The descriptions are clear and easy to follow . I could get information I needed . I like to visit the site whenever I am looking for info on my coming flight.
Cathay Pacifica just neglected their customer’s basic rights and lies to the customers. Communicating with them is a disaster and a total waste of your time because you can never get an answer from them. I requested a trip cancellation from Cathay Pacifica this early July. However, I didn’t receive my partial refund until I called them in August. It turns out that the refund number is not correct at all. Over the last two months, I contacted them for 6 times and each time it takes me almost an hour over the phone. Their responses were always something like we would call or email you back within 48 hours which are totally lies. They never reached back to me to explain the incorrect refund at all! You can’t trust their words. In other ways, they don’t respect customers at all!
The only way you can even book or do anything is through their app LOL. I tried multiple times through their website on phone and PC but it kept white screening. I was able to quickly book and manage my booking through the app.
I don’t know how this airline is a top airline. They canceled my membership for no reason whatsoever. When I called their customer service line, took hours to get someone to reply and help. Escalated to supervisor and even that person could not tell me why they suspended or canceled a brand new account. My tickets I bought are in limbo and customer service essentially had me email a general email and said they could not help me whatsoever in any way. What a joke of a airline company! I would not recommend to use at all!
Cathay Pacific lags other airlines in the functionality of their app. Very difficult to make changes and get refunds. Other airlines are automatic. But Cathay requires much additional paperwork and time to obtain a refund on such a simple matter. A the simplest mistake renders the refund application invalid. All the requested information is already in their system. But the app is immensely better than their outsourced call center which is near useless since the agents just go on the app or website to get information.
Cathay is an international airline. They require a mobile # to signup, confirm number, then sign-in to app. If you’re traveling internationally you may not have access to your mobile number to signup and confirm. What a genius move. I can’t get my flight info or boarding information through the app because I am in another country, which is literally the service they provide. I’m so tired of how every app is designed by stupid people. Let us sign in with just an email address morons.
I preparation for my flight to Hong Kong, I registered online and provided all the required documents to check in, the day before the flight. My boarding pass arrived in my inbox, the day of the flight after I stood in line to get one. On the return flight, when I received an email saying online checkin was available, I checked in but the system the rejected my attempts, multiple times. This is a first in my flying experience.
This version of the App does not allow me to purchase tickets as it claims my name is too long, even though for the last 8 years my name has been acceptable, for an airline app in APAC which requires First and Middle names it is laughable (and the reflection of a poor job of coding) that this error comes up. Perhaps someone could look into it resolving it rather than asking customers to dial in to an overburdened and understaffed call center to make one’s reservations.
Since the last update i keep on getting numerous errors 1) As a frequent traveler i rely heavily on the app to buy tickets. When i try to purchase my tickets an error stating my name is too long asking me to call the call center to get the ticket pops up. Defeats the purpose of an app. Call center never gets the correct ticketing and i waste too much time on the phone 2) can never see my bookings (pop up says error occurs). I regularly have numerous bookings so i used to use the app this to see what my next trip was. This is just another example of CX's horrible IT. Website is horrible, app is horrible. I have tried complaining over the last few months but nothing is being done and no response is give to my suggestions.
Cathay’s app is truly intuitive and can handle complex check in combinations. Thank you to everyone in the tech aspect of running Cathay. Tough times but your customers will stand by you if you continue to invest through these challenging times! Keep it up.
I downloaded the app a few days ago as I had to travel on Jan 8th. I added my trip a few days ago and updated all details. Now on the day of travel, I can’t find the booking. I entered the booking reference no and it says it has been added to my bookings but nothing pulls up. Now I can’t check in. I contacted the chat on the website after signing into my laptop. No response. Very frustrating.
The app does not work. Every time I try to check in, within 48 hours as per their loyalty program, it doesn’t work. Within 24 hours like regular airlines, it doesn’t work. After checking in at the airport, and wanting to retrieve my electronic boarding pass, does not work. Every time it states check in is not available for this segment, and quotes the 48 hour check in window.
It’s much easier to make booking via website. I can see pricing of each date on website, I can choose class for each leg of my itinerary. It’s way more customizable and flexible in the website.
I have completely filled out my profile. However, every time I check in online, I am asked to re-enter information that is already in my profile. I.e., birthday, passport info, issue place, expiration date.
I had a load of problems with this company. 1. The WiFi on the flight didn’t work at all 2. I made a mistake and needed to make a change to my flight and the customer service agent convinced me to cancel my flight and rebook, and assured me that I would get a refund, and that someone from Cathay Pacific would contact… no one ever contacted me and now they are keeping $6000 of my money. 3. The app is impossible to use, it doesn’t even work 4. During my connecting flight I was in Hong Kong airport not knowing which gate to go to until 30 minutes before my flight 5. The food was terrible I do not recommend using this airline at all
For some reason, a flight completed two months ago is still shown as up coming, and those unpaid reservations won’t let me pay or cancel A two years old boarding pass makes me feel I am looking at a museum of my flying history than using an app of a airplane company. Can CX pay the IT guys better to get all those fixed
A nice airline to fly on and the services are very welcoming, only thing is that their planes are getting a little bit older, should either get new planes or refurbished the cabins.
If I am not allowed to select a seat except within 24 hours of departure then DON’T send me an email 2 days ahead and tell me to check in any time…. So I wasted so much time online thinking I made a mistake somewhere, obviously as I found out by calling Cathay, the agent told me it was not my problem! Not a good App!
I have flown a great deal for both work and pleasure, and I can say that Cathay Pacific is one of the finest, friendliest and most efficient airlines I’ve used.
Frequent crashes, freezing. It’s very easy to get the app to crash repeatedly simply by choosing a particular option in the menu (In flight magazines). Needs a more robust testing and validation by the app team
i have been with cathay pacific many years 99% of the time staff and flight are the best and my loyalty for cathay is unmatched in all the years only one bad experience with a staff member in jfk airport but then again its jfk airport🙄 thank you cathay for being wonderful to me looking forward to the next flight
I’ve had to delete the app because I used to use the Asia miles app and now they’ve merged it into this one but it’s just a terrible idea. Poor quality and bad decision. Bring back the separate Asia miles app for your customers!!!
Connecting you to meaningful people, places and experiences The official Cathay Pacific app is your ever-present travel companion, with everything you need from booking to boarding. It’s designed for your convenience, so you can focus on what lies ahead. DESIGNED FOR YOU The homescreen provides a personalised and intuitive experience, giving you everything you need at your fingertips. BOOKING MADE EASY Conveniently book Cathay Pacific flights to over 190 destinations direct from the app, as well as enjoying exclusive mobile offers. MANAGE YOUR BOOKING, EASILY Check in online, grab your mobile boarding pass, ask our chatbot about baggage information or select your preferred seat or meal. During flight disruptions, manage and rebook your trip on the go and receive important flight updates. YOUR ACCOUNT AT YOUR FINGERTIPS The all-new profile page allows you to check your Status Points and Asia Miles all in one place and have your membership card on hand anywhere, at any time. QUICK AND SAFE SIGN IN WITH YOUR FACE ID / TOUCH ID Conveniently and more securely, sign in to your account using your Face ID / Touch ID with just a glance or touch.
The new era of mobile app marketing starts with SplitMetrics AI
