Cathay Pacific lags other airlines in the functionality of their app. Very difficult to make changes and get refunds. Other airlines are automatic. But Cathay requires much additional paperwork and time to obtain a refund on such a simple matter. A the simplest mistake renders the refund application invalid. All the requested information is already in their system. But the app is immensely better than their outsourced call center which is near useless since the agents just go on the app or website to get information.
Cathay’s app is truly intuitive and can handle complex check in combinations. Thank you to everyone in the tech aspect of running Cathay. Tough times but your customers will stand by you if you continue to invest through these challenging times! Keep it up.
The app does not work. Every time I try to check in, within 48 hours as per their loyalty program, it doesn’t work. Within 24 hours like regular airlines, it doesn’t work. After checking in at the airport, and wanting to retrieve my electronic boarding pass, does not work. Every time it states check in is not available for this segment, and quotes the 48 hour check in window.
I had a load of problems with this company. 1. The WiFi on the flight didn’t work at all 2. I made a mistake and needed to make a change to my flight and the customer service agent convinced me to cancel my flight and rebook, and assured me that I would get a refund, and that someone from Cathay Pacific would contact… no one ever contacted me and now they are keeping $6000 of my money. 3. The app is impossible to use, it doesn’t even work 4. During my connecting flight I was in Hong Kong airport not knowing which gate to go to until 30 minutes before my flight 5. The food was terrible I do not recommend using this airline at all
For some reason, a flight completed two months ago is still shown as up coming, and those unpaid reservations won’t let me pay or cancel A two years old boarding pass makes me feel I am looking at a museum of my flying history than using an app of a airplane company. Can CX pay the IT guys better to get all those fixed
i have been with cathay pacific many years 99% of the time staff and flight are the best and my loyalty for cathay is unmatched in all the years only one bad experience with a staff member in jfk airport but then again its jfk airport🙄 thank you cathay for being wonderful to me looking forward to the next flight
I’ve had to delete the app because I used to use the Asia miles app and now they’ve merged it into this one but it’s just a terrible idea. Poor quality and bad decision. Bring back the separate Asia miles app for your customers!!!
I think that the Cathay Pacific app is awesome! What i enjoy about this app is reading about the crew members and how they got to work for Cathay Pacific. I also enjoy reading and looking at the photos of your Economy Class, Premium Economy Class, First Class and recently updated Regional Business Class. The Try the seat feature is the coolest ever! You get to explore the first class seat and see all of the features you have in first class. Also, if you are traveling anywhere on Cathay Pacific just check the city guides on tips about your destination... Overall, an awesome app...
The app is easy to use and has a failure friendly and clear interface. However, why did the developer replace the old login method with this new one? The old one allows you to log in directly in the app (instead of being redirected to CX website) and allows faceID and touchID login(the new login measure does not support faceID or touchID). I hope to see the old login measure in future updates.
This app is pretty horrible. First, it doesn't keep you logged in so you always have to dig up you membership number to access your information. Next, the check in process doesn't remember your information even after you log in. I had to enter my passport information every time since they never seem to have it right in their system even though I have entered it numerous times. Also, the back button doesn't work in most parts of the experience. When I didn't want to change my seat I checked back and it said that I was logged out due to an error. Sweet. Finally, forget about getting boarding passes on the phone. They only give you the option of emailing it to yourself to print out later. What's the point then? If you want to look for a better airline app look at the United app. It has some flaws but makes itself pretty easy to use.
Connecting you to meaningful people, places and experiences The official Cathay Pacific app is your ever-present travel companion, with everything you need from booking to boarding. It’s designed for your convenience, so you can focus on what lies ahead. DESIGNED FOR YOU The homescreen provides a personalised and intuitive experience, giving you everything you need at your fingertips. BOOKING MADE EASY Conveniently book Cathay Pacific flights to over 190 destinations direct from the app, as well as enjoying exclusive mobile offers. MANAGE YOUR BOOKING, EASILY Check in online, grab your mobile boarding pass, ask our chatbot about baggage information or select your preferred seat or meal. During flight disruptions, manage and rebook your trip on the go and receive important flight updates. YOUR ACCOUNT AT YOUR FINGERTIPS The all-new profile page allows you to check your Status Points and Asia Miles all in one place and have your membership card on hand anywhere, at any time. QUICK AND SAFE SIGN IN WITH YOUR FACE ID / TOUCH ID Conveniently and more securely, sign in to your account using your Face ID / Touch ID with just a glance or touch.