The app is easy to use. The descriptions are clear and easy to follow . I could get information I needed . I like to visit the site whenever I am looking for info on my coming flight.

2 months ago, EGH1010

App is not an industry standard

Cathay Pacific lags other airlines in the functionality of their app. Very difficult to make changes and get refunds. Other airlines are automatic. But Cathay requires much additional paperwork and time to obtain a refund on such a simple matter. A the simplest mistake renders the refund application invalid. All the requested information is already in their system. But the app is immensely better than their outsourced call center which is near useless since the agents just go on the app or website to get information.

3 years ago, jcamilleri

Cathay rules the airline apps!

Cathay’s app is truly intuitive and can handle complex check in combinations. Thank you to everyone in the tech aspect of running Cathay. Tough times but your customers will stand by you if you continue to invest through these challenging times! Keep it up.

5 months ago, Dr.Ramirez

Does not work

The app does not work. Every time I try to check in, within 48 hours as per their loyalty program, it doesn’t work. Within 24 hours like regular airlines, it doesn’t work. After checking in at the airport, and wanting to retrieve my electronic boarding pass, does not work. Every time it states check in is not available for this segment, and quotes the 48 hour check in window.

3 days ago, choncc

Do not use this app or the airline

I had a load of problems with this company. 1. The WiFi on the flight didn’t work at all 2. I made a mistake and needed to make a change to my flight and the customer service agent convinced me to cancel my flight and rebook, and assured me that I would get a refund, and that someone from Cathay Pacific would contact… no one ever contacted me and now they are keeping $6000 of my money. 3. The app is impossible to use, it doesn’t even work 4. During my connecting flight I was in Hong Kong airport not knowing which gate to go to until 30 minutes before my flight 5. The food was terrible I do not recommend using this airline at all

2 years ago, PoSChang

I like the app and it can be even better

Please add HKG airport map to the app!!! Also I would like to have tabs on bottom, just like many other iOS apps, instead of a sliding sheet on side.

2 months ago, Soraleks

CX app and airline service overall

Everything works as Swiss watches. App is user friendly and allows lots of features. Airline provides excellent service onboard.

2 months ago, SargeArbs

Amazingly Easy

I find the app easy to book ticket and easy to maneuver. I will highly recommend to all passengers to download this app before travelling!!!

11 months ago, Johnyip414

Stuck in time

For some reason, a flight completed two months ago is still shown as up coming, and those unpaid reservations won’t let me pay or cancel A two years old boarding pass makes me feel I am looking at a museum of my flying history than using an app of a airplane company. Can CX pay the IT guys better to get all those fixed

2 years ago, TEXinHK

Stability sporadic

I like using the app when it’s working. Unfortunately, it crashes about 60% of the time, usually a few seconds after launching it.

11 months ago, 热云

Convenient to buy tickets and not expensive

Very easy to book my tickets and the services is very good. Always take Cathay Pacific Airline.

7 months ago, Suetang1

Suetang1

Easy to use

7 months ago, theflyingchez

Convenient Flow

The interactive response to any selection gives me a real time data output.

11 months ago, MCinas

Easy to use

Great app- easy to use, make changes and control your trip.

4 months ago, Rocker j

Easy to navigate and make selections

10 months ago, luis1378

thanks cathay

i have been with cathay pacific many years 99% of the time staff and flight are the best and my loyalty for cathay is unmatched in all the years only one bad experience with a staff member in jfk airport but then again its jfk airport🙄 thank you cathay for being wonderful to me looking forward to the next flight

10 months ago, Dbvii soulbead

Terrible user experience- Bring back the old APP

I’ve had to delete the app because I used to use the Asia miles app and now they’ve merged it into this one but it’s just a terrible idea. Poor quality and bad decision. Bring back the separate Asia miles app for your customers!!!

8 months ago, North40nm

Great app

Easy to use, well organized! A pleasure compared to most airline apps.

3 months ago, D S Bush

Easy to Use

It was easy to enter information and it was nice the app could decrease duplicate entries.

2 years ago, Eric_S_HK

this app is so poor compared to most airline apps

nothing has improved with this app in months. still won’t load properly and extremely buggy. Just use the website and save your sanity.

1 year ago, Asianpopular

Convenient booking. Save time and hassle.

Being a member got benefit and loyalty

12 months ago, HermanKam

It was better before

I really don’t like having to log in every time but that’s seems to be the case with the new app.

3 years ago, tommychen1022

Awesome App

Really can see the effects Cathay Pacific put into the app!

2 years ago, kenstee

Works Great!

Fully functional..

1 month ago, Unhappyuser087

Need major upgrade

Barely useable. Has to type personal information during every time.

8 months ago, Connie TseChe

Never be able to register or sign in

App with problem and bugs

4 months ago, mary in hong kong

CX App

Easy. Fast. Straightforward. Check in.

6 months ago, Deespuriel

Easy to fast, clean and efficient

3 weeks ago, Kindle reader88

Bad app

Password keeps needing to reset so do it on web page on desktop then imputing the same info into the app says it's not valid login...

3 weeks ago, CyberKid123456789

Nice Cathay Pacific App

Simple and easy Travel App

1 year ago, LillyWu2014

LillyWu2014

Easy to use.

5 months ago, lunshi

Good App

Easy to use

4 months ago, fiji_cat

Some Employees of Cathay Pacific discriminates customers based on languages they speak

As in title. So I will be deleting the app and never purchase from this airline

1 year ago, Soitsme

Terrible

New everything but can’t log in now locked out. Garbage

2 months ago, 目123

Good APP

APP is sufficient to provide the ticket sales and seats selecting.

1 week ago, reruophfdj

Good

9 months ago, liverpool stevie

Dr. Stephen LAU

Cathay Pacific app is very user friendly

4 months ago, Clara888999

Airlines packed of racists

Awfully treated their customers with all sorts discrimination behaviors. Terrible! Terrible! Terrible! If I can choose, I’d rather rate 0 star instead of 1.

6 months ago, Katieyu626

The App doesn't work

Can’t pick the seats, update is slow.

5 months ago, Feit1290

Cannot change ticket

No good experience

8 months ago, Lux wanderer

Not consistent

The Cathay Pacific app is not always saving the reserved seats correctly.

2 months ago, Imran ba

Amazing App

Amazing app

2 months ago, 13544685500

Great app

4 months ago, 操死人

blankets

hey Cathay Pacific. i can’t speak blanket. can i have blanket?

4 weeks ago, har1505

App

Awesome

7 months ago, mirmohammadali

Thanks

7 months ago, calvinnice

Good

11 years ago, Touareg galapagos

Awesome app!!!!

I think that the Cathay Pacific app is awesome! What i enjoy about this app is reading about the crew members and how they got to work for Cathay Pacific. I also enjoy reading and looking at the photos of your Economy Class, Premium Economy Class, First Class and recently updated Regional Business Class. The Try the seat feature is the coolest ever! You get to explore the first class seat and see all of the features you have in first class. Also, if you are traveling anywhere on Cathay Pacific just check the city guides on tips about your destination... Overall, an awesome app...

4 years ago, Cerberus III

Everything seems fine except the log in process

The app is easy to use and has a failure friendly and clear interface. However, why did the developer replace the old login method with this new one? The old one allows you to log in directly in the app (instead of being redirected to CX website) and allows faceID and touchID login(the new login measure does not support faceID or touchID). I hope to see the old login measure in future updates.

9 years ago, Chrizbo

Really needs to be reworked

This app is pretty horrible. First, it doesn't keep you logged in so you always have to dig up you membership number to access your information. Next, the check in process doesn't remember your information even after you log in. I had to enter my passport information every time since they never seem to have it right in their system even though I have entered it numerous times. Also, the back button doesn't work in most parts of the experience. When I didn't want to change my seat I checked back and it said that I was logged out due to an error. Sweet. Finally, forget about getting boarding passes on the phone. They only give you the option of emailing it to yourself to print out later. What's the point then? If you want to look for a better airline app look at the United app. It has some flaws but makes itself pretty easy to use.

Description

Connecting you to meaningful people, places and experiences The official Cathay Pacific app is your ever-present travel companion, with everything you need from booking to boarding. It’s designed for your convenience, so you can focus on what lies ahead. DESIGNED FOR YOU The homescreen provides a personalised and intuitive experience, giving you everything you need at your fingertips. BOOKING MADE EASY Conveniently book Cathay Pacific flights to over 190 destinations direct from the app, as well as enjoying exclusive mobile offers. MANAGE YOUR BOOKING, EASILY Check in online, grab your mobile boarding pass, ask our chatbot about baggage information or select your preferred seat or meal. During flight disruptions, manage and rebook your trip on the go and receive important flight updates. YOUR ACCOUNT AT YOUR FINGERTIPS The all-new profile page allows you to check your Status Points and Asia Miles all in one place and have your membership card on hand anywhere, at any time. QUICK AND SAFE SIGN IN WITH YOUR FACE ID / TOUCH ID Conveniently and more securely, sign in to your account using your Face ID / Touch ID with just a glance or touch.